Vodafone
Reviews and Complaints

Hello
My name is Shady Makram, Vodafone Egypt user since more than 3 years ago...
I am not that kind of person that always complain, my complain since first day with Vodafone is very very few.
I am a RED plan user since day one and that should be a first class plan plan with a great customer service which I never feel especially in my current problem.
When I registered in that plan they offer me 2 trips with (Kareem ride) with (100LE) plus one trip for every RED family (I have 3 family member in my account), then suddenly they downgraded to 1 ride for 100LE, then downgraded to 1 ride to 50LE
Suddenly they stop Kareem ride and when I call after 2 months they compensate me and when I ask about what about next month, customer service agent confirm to me he don't have any info now but for sure Vodafone will compensate me
Later after more 3 months, Vodafone Egypt return careem ride but instead of 2 ride (100LE each) they give me only 2 rider (25LE)
I don't have any problem with that, I just called customer service 21 Aprril 2019, ask them what about last 3 months, they confirm that careem ride is optional offer and we can't compensate you, I asked him to make a complain because last agent never told me so, so he offer me 150LE as a compensate but i must not make any complain, I refused and I confirmed that I am not seeking for money, I want to be sure that what customer service confirm to me must be correct.
He make the complain, one day later, lady called me, for sorry I can't remember her name but sure her call is recorded, she is from complain department.
My request is only please re listen to this call which is 22 April 2019, to listen the way she was talking with me, for 15 minutes she tried to convenience me that Careem ride is optional and I can't ask about it, I confirmed to her that my complain was not careem ride, my complain was I need you to listen to first customer service agent who confirmed to me that I will be compensated, she never listen or read my complain, and she repeat same words, careem ride is something you can't ask for, she was very taught and she make me so nervous, after she make me very angry... she offer me same offer, 150LE, !, I refused for sure
Finally I confirm to her, the package I pay for, I must got same, and if you change that, you should contact us, she insist, so I asked her I need to shift to another company, she said go to the other company

Really sorry after more than 3 years with Vodafone, that was the customer service i should deserve and finally I have to shift to another company(really sorry).
(note: I got a record phone call 22 April to measure if was satisfied for complain call, and i confirmed that i am totally disappointed, but never got any follow up calles

Hope you care about my complain
Best regards
Client name:Shady Makram Nasr
Client number: [protected]
Date of incident : 21 and 22 April
Desirable resolution: evaluate for the customer service quality we got with Vodafone Egypt specially with complain department which it should be a way to solve not a problem reason.

Myself sani roy chowdhury ([protected]), A disappointed & suffering customer with vodafone services. I am using this network provider from a long time but all the time facing problem while connecting net from my residence. There is worst net connectivity I am getting all the time from my residence. I have already made complain at Vodafone customer care so many times but the problem lying still the same. The way in which vodafone has treated my complain its totally disappointing and made my thought that its the worst internet service provider. They are doing nothing but making fun of the services. Hard to believe that on one side vodafone claiming best internet connectivity on their marketing campaigns but on the other side in realty ground, Its the worst network service provider.

If someone is really listening to the customer complaints please respond to this mail.

I M a priviledged customet of Vodafone in Egypy yet I m treated as Garbage! Moreover Vod. EGYPT ADSL had comitted a mistake that wud enable me to sue it when i run out if options which is about to happen.
I did NOT make a contract wiz Vod.yo install ADSL yet they did it for someonecusing MY NUMBER. I ordered then to disconnect that ADSL service and they pretended to agree yet they connected it second day ! Now they re asking ME to pay the bill and they cut my mobile line untill I do !
U called 15 x since 16 March and submitted more than 4 complains yet NOONE EVEN CALLED ME TO RESOLVE IT. I asked to speak to 2 mgrs. They REFUSED. 2 emails were sent to these mgrs. Yet they didnt move a finger.

Plllllz stand up for your name and DO RESOLVE THIS ISSUE IMMEDIATELY
MY NUMBER IS [protected]

There is no network of Vodafone from last 2 months.
Even if I wanted to do the recharge it is not accepting.
After all these issues if I call the customer care number they tell me that I have called the post paid department, I have to call the prepaid department, but the thing is you only don't know what is going on in the computerized call!
There is no such option for prepaid or postpaid when you call 9825098250 ( customer care number)
My Vodafone number is [protected] if you have any good name in the market kindly do the needful

Hello Vodafone Team,

i m long time customer of Vodafone and having 5-7 connection are using your network

I have network problem in my residence as my call got disconnected sometimes, or didnt connection due to poor network connection
and in another situation I am not able to make any call because of low signal.

As i m stay in delhi and vodafone having good connectivity here but still facing the
issue with poor network.

I have complaint many time in customer care by physically go there but no luck and would
like to request you to kindly assist and reslove the network issue ASAP.

Jitendra kumar
Hn 17 street 09 Pratap Nagar
Mayur vihar ph-1 Delhi 110091
Near Jeevan Anmol Hospital

Vodafone number
[protected]
[protected]
[protected]

I'm vodafone post paid customer ranked high customer, I had big issue here with Vodafone egypt.
I bought handset from Vodafone store in Egypt messaha branch in instlament basis and I'm in Big mess since then
1) I found out that I have been charged double of the price at the time of buying the handset! I have been charged 3333 EGP and the price at the store is 1999 EGP at the time of buying
2) when I found the price differences I made complint and I found out that I have been charged for another mobile type (Mate 7) and I have been told that complint team will call me in 48 hours... It took a week and no body calls...
3)i made a call again checking why no body calls.. And I have been told that in 24 hours some one will calls
4) no body calls in 24 hours again and I followed up again for a call!
5)finally today I receive a call from complint team her name is Sara... She is a far away to work in complint team in compony like Vodafone... She didn't check the information of the complint well... She is advising wrong Info to me about the pricing and finallh saying to me it's my fault that I didn't check the price outside before I'm buying! Even I told her I didn't check the price because I'm having a confidence in Vodafone ... So instead of solving she made me super nervous from whole Vodafone!

i am old customer of vodafone, in our family we have have connections before we had five connections because of vodafone service we decided to use four only for now, i have complaint many times before also but we are not getting any improve facility, we are all about to choose other network service but i saw an add every hour every tour if it is really true then we need tour in our arear there is no vodafone tour neither any tour but other service are good as compare to vodafone, most of the time it shows emergency also we are not interested in vodafone service this is my last complaint if you are not taking any steps we have to choose other service because no one understood other problems if you all really care n think that your customer is valuable for you you will take some necessary steps...thank you hope so you will take some actions and vodafone is a big name but big name does not matters its service matters, moreover in assam, guwahati many other places service is good but in our area damn poor service but who cares...

I have been using Vodafone 4G service from past 2-3 years bit recently have started feeling a huge network issue while im roaming or in local network. Connection gets downgraded to 3G or sometimes even 2G due to while my imternet connection gets affected and I am not able to use the Internet efficiently.

Please provide a solution to this issue other I would not be left with an option of switching to other network provider.

I'm complaining about Vodafone Egypt, actually this my second bad experience with Vodafone - 2 working days without any supervisor or manager to call me - I think your managers looking for something other than customers, anyway - I've asked your very loose and powerless customer service agents to solve my complain and also to let a manager call me - but imagine that your agents ignored both, and of course all that set in my recorded calls to your customer service loose team - so what I will do is simply a very wide social media compaign about your bad company customer service, and about my original complain, I think I will refer to your fake offers, I think people now have 3 other companies in Egypt that will be happy that I show your real bad service and your fake offers

I'm vodafone Egypt customer since 2007.
10 days ago my mobile internet bundle was deactivated for no good reason. Since than i have been trying to subscribe in a new bundle but unfortunately i can't. Called the customer service many times per day and spoke to many customer service representatives, Mena, Mohamed, Mostafa, Mohamed Gamal..., each time they tried from their side in vodafone company to subscribe but same message received "sorry please try another time".
2 days ago i presented a complaint one more time complaint number: 1#[protected] but today at 5pm when i called them to check they replied that my complaint isn't treated and won't be treated as they can't find the issue of my complaint.
Appreciate your prompt reply.

I have been using vodafone number i i am suffiring through a lot of network problem n i have made complaints number of time but nothing yet happened in my favor, so im seriously irritated with the vodafone network.

So if the company can help its customer then please help this problem out im suffering with it from past few months.
Arpita ([protected])

Hello Madam/Sir,

I am Avadhoot, i am stay in koperkhirne sector 15
In my family, we have 10 vadafone connection .
I hope I am a valuable customer for your company. But I am not getting the benefit.

I have network problem, in my residence. Means my call is disconnected sometimes,
and in another situation I am not able to make any call because of low signal.
My current place name is koperkhirne sector 15

I have registered first complaint my ragister mo. ([protected]).After that several times
I made complaint like this. The response given back are different, but my actual problem is still persist.

So this is the final letter/ attempt to continue with the connection.
Please escalate and do the necessary steps to solve my problem as early as possible.

NB: Please respond to this mail, if it is positive or negative.

My mobile numbers:
[protected]

Thanks and Regards,
AVADHOOT SALUNKHE.
[protected]

My cell phone number is [protected] and the ID number is [protected]. I am currently using Vodafone VFD 1100 Tablet on top-up contract from 02 June 2018.

Problem: It is absolutely frustrating that this tablet has been booked 3 times for one and the same problem. Now I am sick and tired of playing hide and sick - I am not sure if it is Vodacom or Gateway Vodacom Service Centre to blame in this context.

Solution: I propose to cancel Vodafone VFD 1100 Tablet top-up contract so as to enable me to return to the normal smart phone top-up contract which I have been having and enjoying from June 2004 seeing that the device will a piece of second gadget.

So I took out additional data in August at a cost of £6. It was agreed on the phone this was a one off charge for August.
I noticed last month (October) that Vodafone continued to take £6 for September and October. I phoned and was told they would correct their records. However, today I have noticed they have taken an extra £6 for November. I phoned again and this time asked them to refund 3 months for the extra data that I hadn't asked for. They have refused to refund the full £18 and have offered £11 only? This is Vodafone's error and therefore I should get a full refund regardless of whether the additional data was used or not. Vodafone advertise on their website that this additional data is available and they would not continue to take the next month unless they have consent from the account holder. At no point was consent given.
Sneaky behaviour by Vodafone - keep an eye on your bank statements people.

By mid-October, 2018, I received a call from Vodafone team and provided me an offer of 8000 points + 6 months off payment (bimonthly). This is a compensation to keep my line with Vodafone network and not to move to another GSM provider (Etisalate). During the call, the representative told me that she will get back to her manager to try to get me better offer. I agreed with her that I will keep in Vodafone and will upgrade my package and subscribe in ADSL as well. Then she disappeared and nothing done and no offer, no either a call back to excuse. Moreover, they took the decision to refuse the request of transfer to Etisalate without any offer. After few days, after paying the new month bill, Vodafone accepted the transfer to Eitsalate.
I applied a complain ( No. 1-[protected]) to Vodafone Egypt regarding such bad attitude and non-care of customers, no respect/alignment to what is said literally during the call.
I received another call on 11/11/2018 from another girl and she told me no problem, we will provide you the offer. We will get the line back to Vodafone. We have our own ways. Just go to branch and apply a request to get back. I told her this will not fly, I signed for one year stay before stepping out. She told me don't worry, I am sure. I did as she said and went to branch. However, the branch refused and said no this is not true.
Since yesterday, I am calling the customer service to resolve the issue and they keep saying, we sent email. We will call you back.
Now, I need your support getting the offer as promised during the call as I was taken the decision to keep in Vodafone and not to move. If not applicable to return the line back (+2 [protected]), I can get the offer to my other line (+2 [protected]) after changing its plan to Red 600.

in Egypt, in my work we have seven 3G/4G routers and the mobile internet
all have a bad service quality, so slow internet speed plus unsuitability
you can disconnect and reconnect many times in 5 minutes, we tested all in different areas and with different devices, i used Vodafone outside Egypt, but in Egypt its the worst service between all other service providers, its bad in personal or business
as you see in the attachment its disconnected while testing the speed

In 23/10/2018, my ADSL service was cut due to cable chane. I called customer service on the number (888) and I was informed that this problem will take sometime and vodafone will offer a USB as compensation and I will be informed when this USB will be ready.
After one week, I called back the same customer service number (888) and they told me that I should contact another number (2828). The customer service option does not exist on the second number. So I called back the first number (888) and they transferred me to ADSL customer service then to technical support who told me that the USB is ready in my nearest store.
In 03/11/2018, I went to my nearest sore (edmon freemon street, smouha), where they said that they do not have any USB and there are two avar in another store.
I went to the other store, they told me that these USB are notforcustomers and they are used in the store only.
After all that, I can not reach back ADSL technical support by calling (888) or (2828) or even through the website.
This was one of my worst experience with Vodafone specially from customer service.
More than 10 days with one problem and no correct solution or professional response.

this is to inform you I am using Vodafone services from last one and half month and my number is [protected] . My balance gets deducted purposely saying reason that it has been deducted for mms . Neither I have done mms till date and neither Vodafone has any proof for deductions . This has been done more than 10 times and after launching complain every time on mail they refund my amount and make apologies. Yesterday they deduct 6 rs from my account balance without any reason and I have been continuously following up in mail but no reply and also no resolution done.

Such a fraud this does conpany does with customer and I know many of them are victims of it .

Common people survive because of such fraud service providers and looting them

I need my balance to be refunded at earliest and need fare working from service provider

Swiched to gokhale Nagar, near masjit, 4 days back in Pune, I have Vodafone postpaid, there is zero 4g, 3g, 2g network coverage, please provide 4g network coverage not able toake calls and internet.
Please do something, I am using voda since 5 years, I am relying on you guys,
Don't want to change network please,
Do something please revert

It's been over 3 weeks! Been constantly on the phone to them for the last two. We signed the contract 24 days ago and they still haven't sent a technician to install the router. Every time we call they say ‘the technician has 48 hours to contact you' well bloody hell its been over 480 hours and there's still no sight of any bloody installation!

Worst service ever! Absolute [censored]!
I've lost over 400€ in online classes because of their rubbish service and genuinely don't know how I'm gonna pull through this month.

150000% don't recommend! Vile vile company.