Vodafone
Reviews and Complaints

hello
I want to cut computer interference of computer before caller tune like copy karne k liye * or 9 dabao please tell me.

i want caller tune from poochoodavaa film from " nee illai " songs my number [protected]

i have been trying to get" TUBHYAM NAMAMI.MAHAMANTRA OF SHRI SHIRDI SAI BABA " Aas my caller tune since yesterday.at least 10 sms's /calls i have made and each time i am told that the no . given to us is non functional or faulty. i request vodafone to look into this immiditely

NAMASTEY !
HOO VODAFONE NO GRAHAK CHU.
HAL MA MARA PHONE PER CALLERTUNE CHALU CHE.
TE CALLERTUNE RAD KARVA HOO ICHUCHU.
MARA NUMBER [protected] CHE.
ABHAR
VODAFONE COSTUMER
ASWAR RAJUBHAI KANABHAI

how to deactivate caller tune services.

Suggestion pls

how to subscribe URAVUGAL.. THODARKATHAI
from the film AVAL APPADITHAN as my airtel caller tune

i activate my misssedcall alerts and callertune on yesterday but till i didnt activate whats da problem wit this network([protected])

I've got the caller tune without my permission i'm going to fire a complaint against vodafone services.
[protected]

hello,
you have to improve your caller-tune library by adding good songs like URAVUGAL.. THODARKATHAI
from the film AVAL APPADITHAN. It is a nostalgic song in tamil.please add this in your music library.
So that you can satisfy lot of tamil coustamers .
thanks
Ever your's
Shivaanand

As there is unnecessary Haressment of incoming /out going calls from last 2 days, even after complaining to vodafone customer care.
Our Complaint No is [protected].&my Mobile No is-[protected] &[protected].

u have upset me. local girls looking for fun. premium extra pack . r u trying to piss me off . fair i think not. your not very australian. this is a scam

I am the customer of the hutch/vodafone india the company has not provides me any information and barred my call and also barred the facility of customer care service which is no legal.

thank you for your help

i want to file a complaint against one of your customer who is harassing me by making 20-30 calls per night. his phone # is [protected]. please help me to block the calls made from this number to my phone. my phone # is [protected]. if you can please provide me his address so i can file a complaint in police. also please either try to contact him on your behalf. or let me. I have tried to level with him but some reason he is not getting my point. you have all the information about the owner of the this phone. legally you might have the right to stop such kind of harassment. i will appreciate you time, if you could help me. thanks

Hey its the same bloody problem with me. I have been getting the same treatment from Vodafone Store Executives. I got my new postpaid SIM 4-5 days back and all I keep getting is assurance with no valid efforts on their part. When I called those CCEs of Vodafone, They say they can't help it. I don't blame them but I rather blame the people responsible for services.
I have been a loyal vodafone customer for 5+ years now but with this callous attitude, I am liking my second service provider(Airtel) now. Atleast they have the courage and upfront attitude.
Regards,
Udi

i want same number sim card number is [protected] its old plan

i have bought a postpaid sim from your store... sim no. is [protected]. its still not activated.. will u please help me.. wht kind of excutives are working on your store who gave me wrong information and dont treat the costumer properly... its abt your compony goodwill.. you have to thnk abt your big BRAND VODAFONE...

i shouid give a mis cal to my friend and cut the cal but did not response to cut.so i did press my mobile continuously switch off my mobile .when i should started the sim card rejected...so i feel very sad and i went the store to report him to velachery...he has been asking 150 rs to duplicate ...i am using last one and half year but now did not response to me i hat that process to restart so please be help me reply soon

my mobile no: [protected]
reply soon plz...

New Sim card

hi
i am taking a new connection from the aundh pune vodafone center on dated 16-06-2008. but from this date the vodafone people says that your card will be activated within 48 hour but last four days i getting followup's with my card will not be activate d and Vodafhone is using a vendor that is not trustworthy and reliable. they are fooling me
can you please help me or give any higher authority's number or email id so that i can communicate and solve my problem.

thank you
lavkush verma

I dont agree with the customer Complain because purchasing any thing withtout specification is a fulish task without awaring about the fact wether it is original SIM and representetve how customer purchased it.

Yes the same with me, i took the connection with Abstract solutions on 16.4.08 a post paid sim card (not a new connection) by paying rs 250.oo to an executive and continuously following up with vodafone Mr abhoshek ([protected]) and Abstract solutions ( Rahul [protected], [protected]) but they are not activating . Now they stopped picking the phone also. Vodafone should take atleast some action, atleast not to disclose personal details of customers to such private companies.

Vodaphone should stop using abstract.

Abstract solution has shown the same negligence. The post paid is not activated and the pre-paid is disconnected. Vodaphone is using a vendor that is not trustworthy and reliable. when i call vodaphone they cant help me. They are unaware that my prepaid sim card was deactivated by Abstract. The post paid is still not activated.

Vodaphone should stop using abstract.

Same thing happens with me. I have been cheated by ABSTRACT SOLUTIONS (P) LTD. Please take the necessary action before more people suffer with this kind of thing. The company should pay panelty to this type of customer.

i called vodafone EGYPT customer survace to change from postpaid to prepaid plan and they gave me incomplete data and collected from me the double charge without informing me.
my name is dr hadeel sabry
cellular number: +2 [protected]
my Email: hadentist@hotmail.com

VODAFONE SERVICE IS VERY VERY VERY BAD. I AM SUFERING FOR SO MANY YEARS, LT COL ROY

Hi,
this is Ratna Kumar Chittapragada.I am from Bengalore.You are providing very poor service to customers.I gave a complaint long before regarding Jumping Calls, Network Busy in the area named Rekhavanipalem- TUNI(East Godavari Dt.) for the number [protected].There is lot of Network breakge.I would suggest to customers not to go with Vodafone.There is no use to mention in Adds 'happy to help '.It should be in the action.Still I expect quick reply, Otherwise I will think for an alternative

Same problem in hyderabad. Although i have full network most of the time, whenever i call someone esp STD i have to do that atleat 10-15 times to connect, every time it says "network busy".

I Need my blocked iPhone to Be free for call

Surpriseing, i personally Went to Customer Care Service
Few Times for my blocked iPhone Number [protected]
I have given my all docments personally . Your Agent
Mr.Rashid Khan, 101A, Karaya Road raughly misbehaved and
made Problems. Please Note my First SIM number [protected] and aphoto of mein given given personally to Customer Csre at Park Street, Kolkata.if Not taken As an Important and free my Phone, all.it will remain As a Freud to me.Mr.Rashid Khan is a Freud Agent.
Thanks.
Murshed

Hi Vodafone Team,

I the vodafone customer with the cell number [protected]. I have activated Career tips. And now i want to unsubscribe this service would any one help me in doing this.

thanks for your understanding,

-Umar

i visit to vodafone fone store in ludhiana sarabha nagar their is a lady supervisor (suman) she is a most uneducated supervisor on vodafone store bcoz we are from london and we going to submit are complaints to vodafone uk office to later on when we go bck and she dnt know how to talk wid the custmers she is rediciouls thats it any thing u want to hear wrost service and wrost store

SERVICE FAILURE LAST SIX MONTH GIVEN BELWO ADDRESS BUT TILL DATE NO ACTION BY VODAPHONE, ALL PHONE USER IN A PROBLEM, VOICE BREAKING NOT CONENCTION ON TIME, DISCONENCTION ...ETC

308 BHIKAJI CAMA PLACE
ANSAL CAHMBER II
NEW DELHI 110 066(INDIA)
Mobile:91-11-[protected]
Email :anuj510@GMAIL.COM

ya .. very pathetic customer care services ... i even hate to write regarding this...

HI I AM LIKE KUMAR AND I HAVE A PROBELUM ACTULY I RECIVED ANY TIME THIS VODAFONE NO. +91-[protected] AND IT'S NO. CREAT VARIOUS PROBLEM SO PLEASE GIVE ME DETAIL AND ID OF THIS NO. REPLY ME MUST.PLEASE REPLY ME ON MY MAIL ID like_220@yahoo.in

HI I AM ISHANT KUSHWAH AND I HAVE A PROBELUM ACTULY I WAS TAKE A NUMBER OF MY FRIEND ID SO I WANA CALL DETAILS OF MY VODAFONE PREPAID MOBILE NUMBER . MY VODAFONE NUMBER IS [protected]. CAN YOU SEND ME ALL CALL DETAILS OF LAST MONTH ON MY E MAIL ID MY E-MAIL ID IS ishukushwah@gmail.com CAN YOU HELP ME ?

I am post paid mobile holder .and on vodafone web site there is no customer care option or help option, and nowhere written how to pay online bill.and these people are asking for payment .I am out of india .how could I do this.

very ridiculous service these guyes are offerring.and too high charges

I m disagree with ur so lazy dull and wrong comittement, i even very disturb with ur so rude collection officer, who is like a gunda

i, SURAJIT DHAR, residing at sodepur, kol-110, have phone no. [protected], submitted all doccuments as per DOT instruction, to Barrackpure Vodaphone store (to mr sajal) on dated 12/11/10 friday, but my line is not activated till date...why?

Please send me My Call details of last 2 month on my mail id is parul_pahwa2@yahoo.com and my no is [protected]. please send through mail

VODAFONE COMANY IS CHEATED COMPANY

Hi here is my friend's vaoda phone mobile number,
Sundaramoorthy - [protected]
Right now this number is disconnected. Just want to know is the number is wrong or any replacement number with the same contact details.

Thanks,
Vani

I AM GETTING PHONE CALL FROM VODAFONE NO.[protected] EVERY DAY, I DO NOT KNOW HIM.PLEASE TAKE ACTION

my mumma left her phone at our native house by mistake, I called the customer care and reported the sim as lost AnD requested for deactivation.Few months later we were asked to pay bill for that post paid number and the Vodafone agents started coming to the house (when we ignored the bills) causing humiliation and harrasments in front of our neighbours. the matter is now solved after reaching the court and I have preserved their bills where the outstanding amount used to vary! and the agent also proposed that he will 'settle' the matter for less if we give him something else will drag us to court ..in the end we won

I really agree by the Vodaphone problems, I'm also vodaphone suffered.

This is to inform you that I'm really getting irritated from your customer support because no one take care of customer problem seriously.

My phone number is -->[protected]

My name is---->Rajinder Kumar

The problem is that vodaphone has deducted two times 30 rupees for the services of MIS and Vodaphone, Although i've not request for any of the service.

And I've also complaint about that service, one time they give me request number that is-->[protected] for MIS service.

and i've also complaint about another service that i don't want that service voice over chat, I was put the complaint on 30th, on that day vodaphone server was down and thats why they didn't give any request number but they said that i've forward your number to my senior, But when i confirming on 1st they said it you will return back your money with in 24 hours, but when yesterday i try to confirm, your customer support executive talk with me rudely and said I'm not eductated and even when i call again no one pick my phone and when one executive receive they put my call on hold. on the whole day I'm suffering from vodaphone customer support. Also from my phone I'm not connected to Customer Support when press "9"
You can check with customer support.

Now I'm getting frustrated from vodaphone service and put the comments here.

So Everyone can know what a Brand company and his employs do with his customers.

This is against forceful change of dailer tone on my no [protected].

Without my request my dailer tone has been changed to vodafone tune and charged for this.

When I called to customer care they give one no to deactivate dailer tone. On dailing that no I got to listen "Please check the no you have dailed".

My no is not with me always it is with my wife. When I dail customer care no [protected] it is coming the no dailed by you does not exist.

Please help me getting deactivate my dailer tone and getting waiver against this.

Thanks & Regards,

Raju Mishra

[protected]

Hi,
I had made my bill payment thru Credit Card at Vodafone IVR and IVR played the message that I will receive my transaction ID in next one hour and till next day I did not got any transaction ID then I called at the helpline and the executive told me to wait for another 24 hrs but on insisting to give me a complaint number he put me on hold and said ur Complaint number is [protected]. Next day I have called at helpline and lady said there is some technical updation going and call in the evening for conformation. Today when I called the executive instead of listenening me started asking for details of complaint and when I gave them the complaint number I was told this is the query number and said need to remake the payment as this is the commonsense and nothing else. These guys are just making fun of the customer and instead of telling me in intial stage is telling me to go to hell and can complaint any where.

i have a number with airtel .I want to write a letter to airtel customer care. i want put this number in save custody for three months plz help me

Sir, madam
I am running prepaid recharge shop in chennai . Except vodafone all my distributers are given me easy deal sim card. Without easy card how can i service to my customers & how can i recharge. So unable to give new prepaid connection to my customers.

With out easy how can i recharge him so plze arrange easy sim for me other wise i nt sale your products. I am missing so much of customers & new activations. I complient in chennai nodal officer but not take take any steps past 4 months. So i complient to yours
THANK YOU
GANESH
[protected]

A fraud has been committed with me by the Vodafone cellular company by telling a wrong prepaid to postpaid conversion plan. A sum of Rs. 250 was asked as security which i had deposited with the Vodafone executive and collected the receipt. I canceled the application for this conversion after the verification call told me the correct plan. Now my money is not been refunded and I am asked to wait for month or go to Vodafone centers with the receipt to collect the refund. Moreover no help is provided by the customer care centers also. Vodafone also do not provide any intimation for changing the calls and message charges. They are duping lakhs of vodafone users by not giving them the intimation of changes in their sms rates which other mobile connections are doing.

I think its time for TRAI to take serious note of these malpractices company is indulging in and frame guidelines to protect consumers from being subjected to mental agony.

We have applied for new postpaid connection in our company name under the CUG plan with Vodafone Mini Store representative located at Shop.2, Plot #3, Thandava Moorthy Nagar, Valarasaravakkam, Chennai - 600 087 . The representative Mr.Martin gave me new SIM cards on the 23rd April and not attending calls since then. Vodafone call centre also are irresponsive.
Hope this mail gets to their concerned department, as none of the call centres divert calls to the concerned person. All the call centre staffs are more of pre recorded devices then real people.

Aarun

Irresponsive Vodafone

Sir
I am a pre paid customer of vodafone (Delhi circle)
I had paid rs. 100/- for recharging my mobile thru
Icici net banking .But i did not get the conformation so far
(3.30 pm --- 09/05/2008).
Details of my payments are given below

Date of payment 09/05/2008
Time of payment 2:24:59 pm ist
Description bil/[protected]/0202/[protected]

Regards

Binesh kumar

Balance have being deducted from my sim nd I want it back

car driving only

i want to back my win money

Sms pack is not actavation on my no!

I am getting call from this number [protected] pls i want name and address of person

Many times Exess bill prepaired and charged Exess amt not refunded serive added without permition.

I am using a vodafone postpaid connection last 2 month std sms charged in my bill but i am not sending any type of std sms. the month of june in my number std sms charged 197/-rs and the month of july my number std sms charged 98.80 some thing. but ia m not sending any std sms and all std sms sending on a particular Reliance number and this number is unknown for me...iam very worried because if iam not sending any std sms so why i am charged . plz take care of my number because iam a old customer of your network. i thiink some one other using my number but this is not possible becuase i am not sharing my mobile to any other person even my friends & my family person also. your customer care excutive not solve my problem so iam forwarded a complaint.so kindly solve my problem snd refund my amount...plz this is my humble request solve my problem and plz call back me...
Regards:- LALIT KAPOOR

Dear
SIr/madam

yesterday at 7:00 pm, i recharged my prepaid account by Rs 35 bonus card(300 local sms), i didnt get any confirmation sms that your plan is activated or not i called up customer care to find out what is the status, why iam getting charged for my msgs.when i spoke to customer care executive, He told me that i cant help you now because server was down, i need an imediate action from your end and kindly rectify the things at the earliest
regards
Abdul Samad
mob. [protected]

i m jignesh patel from himatnagar (Gujarat) i requested to you i have changed service provider bsnl to Vodafone last month but MNP facility not activation till date i also visited near Vodafone store but not response i have application 2 times so i requested to sir my matter will be sucessed

1. costmer care is not working since 20 days
2. callertune deactiveted by C.C.E
3. C.C.E is not responding properly and not having the talking sence
4.C.C.E are bhavesh choudhary, amit, ankita the are not solving my pro. and not behiving properly ...
this is my cell number ... [protected]

iam vodafone retailer in mnb customer tarieff is not change and my number incentive is not credited. customer care answer is not correct answer.

Balakumar
sriram mobiles
seenivasa complex
trichy road
thuraiyur
[protected]

Vodafone's service is worst among all service providers. They charge you for services which they are unable to activate within the promised time. they will not deactivate it even if it is not activated indeed for say 10 days.If u get some service deactivated, its no wonder that in your next bill you will find it active. and they will ask you to show 30 days old message of service deactivation at Vodafone stores. You will be even more disappointed on reaching Vodafone stores coz the staff never have solution of anything and they will ask you to call customer service. so the process goes on & you find yourself in helpless condition.

vodafone bill

Sri Sai Communication
No.6 1st, South Kesava Perumal Puram,
Greenways Road,
Chennai.28
[protected]

Subject: Request

Mam.
This is me ESAKKY. I am rtd govt staff & i m physically handicapped. I am running RECHARGE SHOP in RA PURAM Except VODAFONE all my distributers are given me EASY RECHARGE SIM CARD
VODAFONE distributer not given me the EASY SIM, I am missing LOT of CUSTOMERS
& not able to activate new prepaid cards. I asking easy past 1 (1/2) YEAR but he not giving
what can I do without easy sim how can I recharge to my customers please help for me.

For this request I sent u three mail 6 month back I get call from MURRAY [protected]
He collect me ID PROOF 6 months back. But no response from him I calling him for 6 monts but he telling past 6 (tomorrow) (tomorrow) (tomorrow). I don’t know what is the meaning of tomorrow he totally fooled me atllast he not attend my & add my number in unwanted call list. I think VODAFONE new services are use for this purpose. (no response from distributer & channel manager)

I am wait more than 6 monts I think this mail give positive result to me

Thank You
Yours Sincerely

[protected]

From
Ganesan.E
Sri Sai Communication
No.6 1st, South Kesava Perumal Puram,
Greenways Road,
Chennai.28
[protected]

Subject: Request

Mam.
This is me ESAKKY. I am rtd govt staff & i m physically handicapped. I am running RECHARGE SHOP in RA PURAM Except VODAFONE all my distributers are given me EASY RECHARGE SIM CARD
VODAFONE distributer not given me the EASY SIM, I am missing LOT of CUSTOMERS
& not able to activate new prepaid cards. I asking easy past 1 (1/2) YEAR but he not giving
what can I do without easy sim how can I recharge to my customers please help for me.

For this request I sent u three mail 6 month back I get call from MURRAY [protected]
He collect me ID PROOF 6 months back. But no response from him I calling him for 6 monts but he telling past 6 (tomorrow) (tomorrow) (tomorrow). I don’t know what is the meaning of tomorrow he totally fooled me atllast he not attend my & add my number in unwanted call list. I think VODAFONE new services are use for this purpose. (no response from distributer & channel manager)

I am wait more than 6 monts I think this mail give positive result to me

Thank You
Yours Sincerely
Ganesh
[protected]

Have someone ever looked at the ads of vodafone "ready to help" with a puppy dog, its just to say there is a bigger dog there to bite you. The customer care executive at vodafone are really of no use. i have faced similar fate and will request no one to further take any vodafone services because they will terminate the service at their will and even their billing process is very bad

New Vodafone Unhappy to help

Hi
This is Hansraj using vodafone’s connection for a long time
I bought this connection because of good market value of Hutch’s service but service which I am getting from Vodafone is very very bad.
This is second time happing with me when Vodafone stops getting calls form me why Vodafone stops getting calls form customer?
I am trying to connect with customer care by dialing (111) throw my mobile no but you have stopped my customer care services. I think you should say UNHAPPY TO HELP.
Not only this had even I got a message on 2nd Feb. 2008 from Vodafone that you are getting 200mint. Free from Vodafone to Vodafone on this Sunday. But when I gets my bill there was no discount. I tried to connect with customer care for this but they stop taking calls from my no. then I went to Vodafone’s store and saw them that message which I got from Vodafone they promised me that this time you will get this discount. But again I did not get discount. Just for the sake of 203 Rs. I had to come Vodafone’s store many time. I spend more than 203 Rs. for getting this amount.

Presently I am using china’s hand set I wanted to use GPRS services for this when I tried to connect with customer care they said we don’t have this information we can’t help you for this you have to go Vodafone’s store where you will 100% get this solution again I went there for this but even the lady who were attending me did not have experience for this and said that I can’t help you again they start bothering me.

I paid advance for a year in the expectation of getting good service from Vodafone but due to there bad service now I would like to take my advance back from Vodafone what ever I paid in the advance for this plane not only this amount I want to compensate for my hassles also.

And now I want my same mobile no from Vodafone I would like to go for other service provider with the same mobile no. And really I’ll strongly advice every one that they should not take Vodafone’s connection

Really I never face any kind of problems with Hutch
But Vodafone is a bundle of problems. I can’t explain every thing in this email but I know one day Vodafone will defiantly loose there all valuable customers like me.
Because of there bad customer care services

There is no point in writing complaints here, on this website for Voda users...It is better to mail directly to the concerned circle (UPE, UPW, Delhi, etc.) heads. I had a complaint with my connection in UPE and mailed to the concerned Nodal level manager...within 2-3 days my problem was resolved...You can find the addresses of the Nodal Officers of your circles at the Vodafone website...
Happy Problem resolving...
Shariq

I am a customer of Vodafone . My cell number [protected] . on 24 Sept some service has stopped due to verification Identity proof . On 8th Oct i submitted the all relevant document to vodafone office in rajajipuram at lucknow, after four day when i enquired to vodafone office that whenever anyone calling in my cellphone my cellphone showed me " unknown" but not any number .after one week the thing become worse . they stopped my outgoing call .i wentto the vodafone centre in rajajipuram at lucknow i enquired about my verification they showed me that ur verfication has updated . but the problem is same outgoing has stopped and incoming call number has not been showing till now ... kindly take proper action at ur earliest.

Thank You

Ya those idiots are doing incorrect marketing

I am a customer and opt recharge often and found the balance reduced automatically from the mobile. The mobile Number [protected] . The example is Rs. 50 (Fifty) as recharged on 09.1.10 and overnight seen Rs. 30 (thirty) spend without any call contact. This is my request to clarify the actual fact and confirm me. Oblige your office cooperation.

I just made a call to Vodafone Customer (dont) Care regarding the same issue. The representative told me a very simple way to get away from this annoying messages. "Just wait for 4 days; and within this time, make sure you dont go within the proximity of any tower that has the ad message activated. Tadaaa... The annoying messages will be gone... ehh... until you go near another tower that has this 'facility' activated"
I have not felt irritated like this in a while..

Sure, I am irritated by the Cell info display content. They dont heed to TRAI. Cell info must be that of Tower name and not an advertisement!

Vodafone Shop Contact number:

1. Get your latest bill from the shop.
2. Look at the FAX number they provided.
3. Change the last digit of the fax number and dial
4. Keep changing the last digit until somebody picks up!

For example: number for Vodafone Store in Hypercity:
+[protected] (because fax is 671 00 985!)

my bill was 4000 something i made the payment of 3000 hypercity mall malad west mumbai at9:30 they told me my phone will start after 2hrs so pl look forward. thank u

I had a weird phone call this morning and there are lots peodofiles
going around i though it could be one of them so i got scared and deleted the number, and i have now told someone and they need to know the number. So i need to get the number to tell the number.