Vons
Reviews and Complaints

I had a delivery last night, 2 hours late, and they didn't even deliver my complete order. I called your customer service number [protected]), per the drivers instructions, and was on hold for over an hour. I finally hung up because I needed to go to sleep. I called this morning, starting at 8:15AM. I was again put on hold for over 15 minutes. I decided to call your corporate number. Someone named Sarah put me back through to the same Delivery phone line and I was again placed on hold. Then the call hung up. SO, I called your customer service number one more time and I am now on hold, AGAIN! I am beginning to think you have no team members AT ALL. Just awful music I am forced to listen to.

I would appreciate a call from someone, perhaps one of your elusive team members, so I can have the rest of my order delivered.

This has been a horrible experience. I highly doubt I will ever use your service again. The worst customer service, too.

Order #[protected]

I'm at the Planet Fitness next door Mon-Fri every week. I head over to the Vons a few times a week afterwards to buy produce and coffee. I can always expect that there will be a 1: A line/s of customers, and 2: one to two cashiers max. What doesn't help the situation is that the checkout employees don't have a strong sense of urgency. They gab too much and don't move quickly enough. They're also inattentive. Customers usually need to ask the cashiers to open another line instead of the cashiers noticing that they're becoming overwhelmed.

Your card system is also slower than other competitor's systems. This extends wait times.

What this particular location needs is either faster employees or a self-checkout section. Today I needed some blueberries, but had to put them back because I'd be late for work if I waited any longer. Not acceptable. Your corporation loses money because you can't get customers checked out quickly enough.

two items that i ordered were not delivered. I tried the phone number [protected]) several times and was on hold for 10 minutes plus each time I called. My order #[protected]; comm order#113392; delivery date [protected]; delivery time 10am to 12pm Please have these items (cheetos 2 pkgs) delivered to me at my home address that is located on my order.
thank you. Helen Vinson, phone [protected]) At this time, I have been on hold for 15 minutes.

I went to Vons at 6155 El Cajon and spoke to Gilbert at customer service.. I asked if he could check me out he walked away and was saying way to quietly he would have to make sure there was a line before he could open another lane.. Well I got irritated quite quickly... he took two people ahead of me not believing I had already been in line.. truthfully I was angry at this point and he would not check me out he called the manager... I had some choice words for him and he proceeded to kick me out of the store... yes I cussed at him which was wrong but his attitude and lack of customer service was appalling... he actually told me to go to Ralph's... I just recently here and went to Vons in El Cajon and had a very pleasant experience... I will think twice about going to any Vons... Gilbert was horrible and rude...

I am writing this regarding an incident that occurred at the Vons store located at 24325 Crenshaw Blvd. in Torrance, California (Store 3517) on September 25, 2017. This unacceptable experience left me feeling angry, humiliated and unsafe. I was shopping there around 8:30 in the evening. When I got to the cashier (Tamanika), I noticed that I had only picked up nine and PowerAde bottles asked the cashier to charge me for another one so I could get the discount (10 for $5). I asked if it was alright for me to take my groceries with me to the sports drink aisle to pick up another one. The cashier said this was fine so I went to the aisle, picked up the drink and put it in my bag and walked toward the door. I made it through the door; I heard a voice from behind me shouting “STOP RIGHT NOW”. The source of the voice (a young African American man wearing a polo shirt and khakis) then appeared in front of me and instructed me to go back into the store; as he proceeded to accuse me of shoplifting. The man failed to identify himself; he was wearing clothes that were not typical of a Vons employee or security staff. I complied and stepped back inside figuring it was a public place so it was unlikely that somebody would try to harm me in a public setting. He finally identified himself as Loss Prevention officer along with his partner (a Caucasian man in his mid 20’s). I told him he could check my receipt to make sure that I wasn’t stealing anything. He refused and told me that they needed to take me to a room upstairs in order to make that determination. I asked why we couldn’t verify that I had purchased the items right there. This made me more than uncomfortable. I asked if the security guards were going to “beat me up”; the first security officer who stopped me in the parking lot responded with “we can do this the easy way or we can do this the hard way”. I took this as a thinly veiled threat as any reasonable person would considering he didn’t elaborate what this meant. After a few seconds of going back and forth I finally relented and was led up the stairs by the loss prevention men. They asked if I knew the “tweaker lady” in front of me at the cashier. I told them I didn’t; they responded with a dismissive “yeah whatever” even though I was telling the truth. They had me put my bags on the table and empty my pockets. After being cleared of any wrong doing and determined that I was actually charged for eleven PowerAde bottles instead of the ten I had in my possession. They didn’t even let me get the one PowerAde bottle I was overcharged for. Being overcharged is actually the least of my problems. As the security men let me go, I went to speak with the manager. He was already gone for the day so I spoke with the Supervisor on duty (Joseph S.) who didn’t seem particularly interested in my experience. He summed it up with a “we gotta do what we gotta do to prevent people from stealing stuff” and “that’s what happens in a bad neighborhood.” At that point, I wasn’t interested in informing him that we were in one of the wealthiest areas of the South Bay, not Compton. I went back today to speak to the manager Dan Graves. He couldn't have been less caring about my concern. He didn't offer a refund on the powerade I was overcharged for, He didnt say to take the one that was rightfully mine or even AN APOLOGY! He said that he wasn't responsible for the actions of his security detail as they are contract employees. The problem is being humiliated in my neighborhood Vons that my parents and I have shopped in since it opened in the mid 1990s. I frequently run into neighbors and friends at this location and am thankful this didn’t happen while I was there. I’m also thankful this didn’t happen to my mother or my elderly father considering they still shop there. Actually, they won’t now. Due to the overzealous security detail at this Vons, I'll be taking my business to the Ralphs located a few miles further. I will be advising my friends, family and neighbors to do the same, if they don’t want to be embarrassed and intimidated by security obviously lacking in proper training. Even if these people are contract employees, they still represent Vons and therefore, are Vons’ responsibility. I have the feeling that I’m not the first to report this type of issue. I am still in a state of disbelief that I have actually been accused of shoplifting and the punchline is that the effort resulted in the discovery that I was overcharged.

I went to buy my groceries and a woman by the name of Jana she was the cashier she was really impatient and was very rude had a really bad attitude when i asked her a question she would reply with a rude comment in front of all the other costumers she also told me to bag my own things felt very uncomfortable in that store wont be shopping there again

Your Vons on coffee road in Bakersfield CA has the worst customer service ever. I had been calling that pharmacy since 3:33pm and no one answers. Customer service department even transferred me to the pharmacy and I waited 15 minutes for someone to pick up and they never did. I called back talked to the manager named Dan he wrote down my name and number have it to them to have them call me and never got a call. At 5:33pm I drove down there and they were not busy. Not one person in line and they couldn't call or answer the phone. I ask for my prescriptions and get told they will not be ready until after 7pm. I do not have the gas to keep making trips up there just to see if my stuff is ready. This is not right that I have to waist my gas because they don't want to answer or call customers back. I'm just glad I'm not a diabetic needing my medication. I will not be using your pharmacy any longer and I have been using you guys for years. This is not the first time this has happened.

I had the most unpleasant interaction with an employee at the Vons in Long Beach California, located on Atlantic and Broadway. Her name is Maria, and it's no wonder you have her working at the self-checkout lane because she is terrible with people.

I checked out with Jessika (who was awesome by the way). I picked up two bottles of wine because the signage said: "Buy one get one for 10 cents of equal or lesser value." But when I was rung up, the discount wasn't applied. I thought maybe I'd grabbed a bottle of wine that wasn't part of the promotion. I asked Jessika to scan the one bottle I knew was included and I would just grab another on my way out.

But when I went to get the second bottle, there wasn't another one of the same kind. I also noticed that both of the wines I'd picked up (Apothic Red and 14 Hands) had the same sign underneath boasting BOGO for 10 cents. I walked towards the customer service desk and it was closed. This is where Maria comes in.

I explained the situation to her, that I was trying to get another bottle of the same wine but there wasn't one. She wasn't understanding. When I mentioned that the signs said "equal or lesser value" she pulled out a paper ad and scolded me: "it says right here...of the same brand." I hadn't seen the ad in the paper; I saw the tag next to the bottles in the store. She insisted that the tags said, "must be the same brand." I then brought the tags to her, to show her what they said. Even with the tags in front of her face, she stood behind the false advertising and condescendingly apologized, "I'm sorry that you're confused."

It doesn't count as an apology if you're still being rude. She then demanded that I put the tags back where I found them.

This was an absolute fail on Vons' behalf. Had the signage in the store been accurate, instead of misrepresenting a sale, this incident wouldn't have occurred. Furthermore, it's clear some staffers need to be retrained on conflict resolution and attitude. If an employee doesn't know how to interact with customers, maybe they should be in the back unloading trucks or stocking milk.

There are two different Vons I’ve visited recently in the San Diego area. 4725 Clairemont Dr, San Diego, CA 92117 and 5555 Balboa Ave, San Diego, CA 92111.

The last one most recently (09/16/2017 at about 3 PM). In both instances I had first visited another store in the same parking lot. Both in close proximity and instead of moving my car 4 aisles down I just walked over to Vons to do my shopping.

Both times I had brought my own bags that I had left in my car and brought the cart full of my paid groceries to my vehicle. Only problem is it didn’t make it. Once I had passed an invisible barrier the wheels on the cart locked. Luckily both times there was someone with me that stayed by the cart while I went and got my car. If I had been shopping alone like I usually do I would have had the choice to leave my cart full of groceries unattended and either get my car or go back to the store and get an employee to stay by my cart. Wheeling it back to the store isn’t an option as once the wheels lock an employee has to unlock it with some handheld device.

I have only experienced it these tow times because the other times I’ve shopped there I was parked inside the invisible barrier apparently. I find this totally unacceptable. I realize it costs your stores when some homeless guy steals your cart but that is YOUR problem, not your customer’s. I was so irritated when this happened the other day I left my car parked in front of the store and went in to find a manager to vent to. He was very pleasant and I apologized to him as I know this isn’t his decision but it is a real inconvenience to your customers.

I could see making the barrier the edges of the parking lot but if you are going to be in the same lot as other stores it is ridiculous to not let me take my cart a little further down the same lot.

I am done with Vons over this issue and will be taking my business elsewhere. I would reconsider if you were to do away with this ridiculous practice.

I was a long time customer at the Vons in Burbank California until I began horrible and aggressively rude service at the deli by a woman named 'Lupi'. After speaking to the general manager several times and there being no change to the (what seemed to be) intentional horrible service I was told by the GM that he had given this woman permission to avoid serving my deli needs. This explains how the woman would wait for me to begin speaking and then turn her back and walk away form me. I spoke with floor managers and employees regarding this woman (Lupi) to find that she is combative with nearly everyone and the floor managers cannot do anything about it because she (Lupi) is 'protected' by the General Manager for some strange reason.
I stopped shopping at Vons about six months ago and began shopping at Ralphs. I stopped by the Vons in Studio City two days ago and while chatting with the Deli worker I shared my experience with Lupi at the Burbank store to find that this Vons employee at the Studio City location had horrible experiences with this same woman (Lupie) while training at the Burbank store. This woman (Lupi) seems to be notorious for her aggressive and rude behavior and I suspect that I am not the only customer she has discouraged from shopping at Vons. My visit to the Studio City Vons was a fluke and I am now very happy with Ralphs as I am always treated with courtesy and professionalism and the managers are on the floor, unlike the manager at the Vons in Burbank.
I thought is ironic for this woman (Lupi) to be notorious for her horrible behavior and reason enough to contact you again as I did contact you many months ago and did not get a response.
Hopefully this woman can be re-trained and turn out to be a good employee. I assure you she has lost money for Vons.

Hi, this is Shuyi, your loyal customer.

My local Vons has always been my first choice for groceries. I do have Walmart and target near by as well.

Today, I went to pick up some groceries. I the club price blueberries and raspberries. It says 97cent, but with a small sign below the fruit saying only 2 items per sale. Of course I didn't see it because the sign was only on one side. I went to check out, and there were only 3 cashiers open 7:30 Sunday night. There where about 5 customers waiting in each line. I waited 12 min in line. The cashier was very cold and didn't greet us. She did say hi and ask how are you to the white customer in front of me.

At that point I just wanted to check out and leave. Then I realized the price of my raspberry is wrong, so I went back to the customer service. But no one was there. I tired to talk to the staff, he told me to wait in line again to talk to the cashier. Then I decided to talk to the cashier and ask her why. She was very rude and told me that I should of seen the signs. I treat me like I was stupid.

This is not the way a customer should be treated. I'm a hospitality major student, and I work in service industry. I know for sure that's not the way you want your staff to behave.

After this experience, I'm most likely not gonna walk in to vons anymore.

Just want to let you know what's going on, and hope the management can do something about this

(7405 S Durango Dr, Las Vegas, NV 89113)

I am very disappointed with this store. The only reason i come here now, is because i live across the street yet, every time i come, I am let down. There are signs all over the store that state Vons prides themselves in their 3's a crowd policy, this store seems to never exercise this. The lines are always ridiculously long. One can't even depend on just coming here after work to pick something up quickly because it is such an ordeal at time of check out. There are always 10 + people in line and only 3 check stands open. I am not sure if they are understaffed as this has been going on for almost a year, or more. We, the residents of Simi Valley would appreciate if something can be done in regards to this. It's a shame that we rather pay double at Rite Aid for an item due to not wanting to stand in a 15-20 min line

To whom this may concern,. I am a Customer that have 2 complaints when it comes to Customer service as well as management'. (Supervisor). My credit card was charge twice in my purchase, I was instructed to go to April for help. When I went to april to tell her I was charge twice and if she was able to refund me the 7 dollars and 94 cent. Under 10 dollars. She told me no. That I would have to wait 24 hours and the credit will go back on my card. I have worked in retail for years as management and I know we have the authority to say yes to customer or no. April was not very friendly in her dissposition, neither did she have a concern that the customer was not very happy. I know in my heart she coyld have went above and beyond to satitfied me as customer but ahe didnt. Even when talking to me her talk to quickly as tho she had other thing important to do. Very unprofessional, and I believe she need to be monitored from time to time to c really how she treat customers. Of course ahe gonna perform her best when she kniw she is being watch. But in the public eye. She is no where a fit to supervisor or manage any store,. First cause there is not people skills. There is a coldnest with here. Second incident. I went thru april line and needed cash back. At the end of my transactionshe said she didnt have cashback and she had a sign there. In the afternoon on a fri when people get paid. She said she would have to go to another reg to get cash, and I would have to wait until the line goes down. It wasnt busy at all. It was 4 people after in her line. Then april look at yhe lady in line after me. And the lady told April to continue and FINISH helping me firat. The right to do. The customer had to instruct april the order and intergrety she should have known to do as supervisor. This is defintenly a person just thru into the postion and her skill and customer service is not positive nor correct. Please have upper management to coach her and monitor her. She needs it bad. And it will help for her to put a smile on her face. She has this frown in the middle of her forhead. Because of her face structure is always position. I would love. An emal to return to me to slove this matter quickly. [protected]@gmail.com

Here is a complaint that I have just contacted Vons directly about:

I am sick of Vons not providing fresh foods. It's been a year or more now.
It doesn't matter what type of groceries I buy, something is always wrong.
Examples are:

1. crackers are stale and rancid, especially the healthy brands that I buy at $5 a pack.

2. meat that I buy at full price (I don't purchase discount meat) is all gray when I go to cook it 3 days later. 3 days in the fridge is an acceptable time.

3. Onions in the mesh bag are all moldy and you can't see that but they go off so quickly.

4. Potatoes are squishy, or go off real quickly.

5. Cheese is stale and cottage cheese has given me the [censored].

When are you going to put proper policies to your managers for out of date items?

And still you have going off discounted meat at 30% off still sitting next to fresh meat! If you looked at a restaurant fridge and the two were together, that would be unacceptable, so how come it's acceptable in a grocery store?

Your servers in your store are all gormless. One stinks of BO really badly. The lines are always ridiculous. Your staff is lazy.

Buckle up. I have recently being going to other stores to get fresher food. Even Aldis has fresher food than you. You should be ashamed of yourselves.

When are you going to fix this? I am being charged full price for sub standard freshness. And this is an ongoing problem. I have complained before and I am sick of spending $200-$300 a week on crap.

And I don't have time to look at every sell-by date - your food should be fresh. I see your prices keep going up and up though.

09/07/17 16:[protected] is from my receipt.

I moved to this neighborhood Feb 28th and have shopped at Vons for many years. I have bought flowers from this store at least 15 times and 4 times I have had them wrapped for different occasions.. birthdays and reuniting with high school friends (2 bouquets wrapped) in August I think. I bought 2 more last June and had them wrapped with a bow for my daughter's high school graduation without many issues (only one girl Jordan I think wasn't too friendly but the supervisor said she didn't work there anymore) and no extra charges. On 9/7/17 I went in and picked out 2 small bouquets for my co-worker's retirement dinner that night. I walked up to the counter (she was unpacking a box of bouquets) and asked her to wrap them together with a bow. Just like I had always done and she rudely said it's $5. I said oh, really? When did that start? She said with a scrunched up face, ha, always, ever since I've been here. I asked how long is that? She said 3 years, I said I've been getting them wrapped here and no one has ever charged me. She said they should have been. But as soon as she realized I wasn't going to pay extra, she continued to do her work instead of coming over to the counter where I was standing to talk to me. She didn't offer to call someone for me she just argued. And I'm thinking she doesn't care at all how she's treating me and is not worried about getting into any trouble or getting a low score on a "secret shopper" report . I asked for the manager and she quickly says she's not here, meanwhile I'm getting later for my dinner party, I did't have much time to begin with. I say I'd like whoever is in charge right now. She said so and so is here, he's a Supervisor, I said yes please, whoever's in charge, doesn't have to be the store manager. She stops and pages him. While I'm waiting, I continue to tell her I was just here in June, got 2 wrapped without being charged extra. The supervisor comes over, I forget his name but he's always there and is nice and friendly. He asks what's going on and I tell him. He said he wasn't really sure if they charge for that or not that he'd have to ask the floral manager but she wasn't there or something so he'd ask when she returned to work; he said I'm sure we charge for the ribbon though. I tell him I've never been charged ever at any Vons/Pavilions over the last 10 years. He said maybe we have changed the policy. I said that's true but she said she's been here 3 years and has always charged $5 and I was just in here last June and wasn't charged. Then Bri says to the Supervisor that the floral manager says they have to charge. I ask how much for the ribbon? He says like $3. I say, really? I'm thinking, it's just a strip of ribbon that they tie once around the bouquet. It not a fancy bow. I did not say that though just thought that. The supervisor says wrap them for her this one time and I will check with the Floral Mgr. I say thank you very much and he nods his head and I think he smiled (he's always been nice) and walks away. She takes the flowers and starts wrapping them but instead of putting a ribbon on it like the supervisor said just this one time, she just tapes it up with clear tape and gives it to me saying nothing. Didn't even ask If I wanted to pay $3 for the ribbon which i was going to. I ask her if I can pay here, that I'm not doing any other shopping. I give her the bouquet back she rings it up and places it by the register, stands there and says $10.88. I pull out $15 dollars and she rolls her eyes or something to that effect, I could tell she was irritated that I didn't pick up on her clue that she wanted me to come over there. It didn't occur to me until she made that face so I walked over there to get my change. She gave me the receipt and my change. I asked her what her name was and she wouldn't even tell me, she said "It's on the receipt!" I looked at it real quick, didn't see it but was confident it was there, I looked on the counter for a small card for the flowers, didn't find one for retirement, there wasn't much there. She said nothing and offered no help. I just grabbed one that said Happy Birthday, crossed off the birthday and wrote retirement, then wrote a quick note. It wasn't pretty but at least I had my pretty flowers (without the bow) and I wasn't showing up late, empty handed to dinner. I've always like the floral dept at Vons, but this time left a bad taste in my mouth. Every other Vons/Pavilions has had such nice people and good service. This location is the worst I have ever seen. I'm thinking there is not a "secret shopper" program anymore because almost no one there follows those rules. Mostly just the 2 Supervisors I've seen. When I first started going there, I was lost and didn't know where anything was and almost no one ever asked me if they could help me find something. So, really it wasn't the money I was complaining about, it was how I was treated different at That store. Like she didn't care if I was unhappy or didn't understand that her boss told her to charge. It was the whole incident, her attitude was "I don't care what you want". And it was very clear to me she wasn't worried at all about the consequences of treating me so bad.

I would like for her to get written up for treating customers this way. She needs to be retrained in how to treat people politely even when they annoy her, because that is her job! She works in retail and customer service is what she gets paid to do!

Thank you!

Good Morning,
My name is Jamie Harris and I am a Vons customer.
I visited Vons located in Bixby Knolls shopping center 4550 Atlantic Avenue.
The day was 09/09/2017 the time was 19:27

The women's restroom was a very unpleasant experience. Upon entering the women's restroom the smell hits you strong with a foul and pungent smell.
As you can see by the pictures, every single toilet was either backed up or to unsanitary to use. One toilet even had a missing seat.
The soap dispensaries were missing completely. The hand towel dispensary was missing. The trash can underneath the hand towel dispensary was completely full.
It is obvious from the pictures this bathroom has been neglected for quite some time. I did report my findings to the cashier who checked me out named Agnes. She did say she would let someone know about the conditions however, her response was very casual and her demeanor appeared that it was not a priority.
I really hope these issues are fixed promptly as I am a regular customer at this Vons location and the experience I had made me sick and sad.
Thank you for understanding and hopefully taking prompt action.
Regards,
Sad Vons customer.

The Butcher was in the back of meat department speaking to another employee. I tried waving my hand to get his attention so I whistled and he turned and gave me the meanest look and then kept talking. I went to front of store so they could page him. When I went back to the seafood section the butcher was so rude he starred at me like he wanted to beat me. When I asked if there were more ground turkey. He said no, without even checking then said whatever is out there. I complained to manager, she said she knew exactly who I was speaking about. She gets a lot of complaints on how rude he is and even told me she has written him up twice.

Doubt this will do any good. Only shop at Cardiff store for convenience.
Products are miss-priced in the computer, on the shelves, and at the checkout.
Employees are nice enough, management is more worried about their union pensions than customer service.
Take down the "3 or more" signs, it just annoys those waiting in line.
Honestly, after 15 years of spending a minimum of $500 per month, I don't really care if you give a damn what your customers think. I will drive the extra mile to Ralphs or Sprouts

I went into the store to purchase a salad from the service deli I asked the counter worker what was in the salad he said he did not know and gave me the slip with the small print writing that I could not read Because I did not have my glasses he told me to read the ingredients on there I asked him why did he not know what's in the salad as a service deli worker you should know what's in the salads maybe I could be allergic to something you don't know he said quote I don't want to know I said quote you should because customers would like to know what's in the salad not just by tasting it but before they purchase it. His name is Royce.
I apologize for my lack of punctuation I'm talking into my phone.

My family has been a loyal Vons shopper for over 20 years. I have noticed a slow increase in prices in all products Vons sells. I shopped over the Labor Day weekend to get the staple food and drink items and am outraged how much everything has gone up. It seems that your prices were bumped up then placed on "sale" just for the Labor Day weekend. My grocery bill was at least $30 more this trip. My husband and I both work full time and bring in decent money and we definitely feel the price increases.

Your pushing me to shop at places like local markets, Wal-Mart, target and even Amazon. The quality of products Vons is offering really has gone down and still is at a higher price. If Amazon can purchase Whole Foods and lower the prices so Everyone can afford to make good food at home for their families, then why can't Vons be in the market of helping families. We don't need to buy an apple or a pear if it's not in season and pay over $3.00 A pound.

Thank you
Tenase Lawrence