Vons
Reviews and Complaints

On 11/06/2017 @ around 630am I went to the Vons on 1820 XIMENO AVE LONG BEACH CA 90815 to return an item. I was greeted by a cashier Jule. As I was standing at the customer service desk she advised me that I could get the refund by going through her line. She took the receipt and item out of my hands and proceeded to look it over. She then told me to put my Vons number into the machine in a loud and rude tone. I advised her that I didn't have it and she told me that I couldn't get a refund., still in this loud and rude tone. I returned on 11/10/2017 with the Vons number and the receipt and item to make the return. I proceeded to Jule's line as she was the only cashier again. I explained that I wanted to return the Item and she said. "AGAIN?", I expressed that I hadn't returned it the first time and she said "I KNOW BECAUSE YOU DIDN'T HAVE THE NUMBER, I said "I have it now." she then proceeded to process the refund but she slammed the receipt on the counter as well as the receipt for my information. Good customer service should be encouraged and due to this individual being rude and condescending I will never dot the door of this Vons again. I looked at the reviews on Yelp and I truly understand the rating of 2/5 stars. I'm only one person but this is one person who will not spend her dollars at Vons again.

Ok, it's hard for me to type with arthritis, but I will try. I went to vons on broadway in long beach, so many things were out of stock, 20 minutes looking for the produce guy, the seafood guy was annoyed that I asked him to please call the produce guy - produce guy finally comes back from lunch (No one told me that), did not know what boston or butter lettuce was, was very disinterested when I tried to explain to a produce guy what the hell it was, I asked him to get something on a low shelf for me, ho hum he sighed, I can't bend, I am disabled, ok. The advertised 4.99 chicken from the deli was conveniently gone but hey, they had a 7.99 one and on a fixed income, let's just say to hell with that. The explanation for the sorry state of stock made no sense, there is no more variety in vons, none, the prices are insane now, and I really feel they take advantage of being near the beach and they think everyone in this town is rich. Get real. What happened to the vons from years ago? They were all well stocked, great employees, and now it sucks. I had such a headache by the time I left, and of course it was packed and hardly any cashiers so I was ready to hang myself just to be able to leave. Needless to say, I went home with no cat litter, no lettuce, no chicken, no beets, no fancy feast cat food, no whiskas temptations, and if there was a bank there I would have taken out a loan for the price of the soda, but somehow, 67.00 was spent. I went home took a vicodin and called it a day. How about sending me my money back? Everything sucked. My phone number is [protected] name linda steuer

I have been to Van's in the past couple of months and I find Mt Dew on sale with the club price. The price is $2.68 for an 8 pack bottle if you purchase 4 or more with the card. The 2 times that I went in there were only 3 on the shelf and nothing on the end cap. Seem a little miss leading. It would be nice if you put something on sale that you have enough in stock and on the floor. You could also just make it that you don't have to purchase a set number to get the discount.
Thanks

11/8/2017 I signed in around 7 am to shop for my groceries. I have done this many times and know the rules: your window is only held for 2 hours and the cut off time is 830 am. By 735 am I was done shopping and went to check out and they had given my window away! I have 3 children and work almost 60 hours a week as a single mother so I rely on this. I called the customer service center for help and they said there is nothing they can do because I either took too long to check out or it was a computer glitch and they were unwilling to help me in any way! This is not the first time that this has happened, which is why I am so familiar with the rules. I have gotten crushed eggs, not received product that I ordered that said was delivered etc. I am so disgusted by all the problems I have encountered with this supposed service I will not be shopping with you again.

Chardell at the deli counter was very rude. She took a personal call in front of us on her cell phone at first. She then was very short and condescending when asked a simple question about the price advertised and the price she printed on the deli meat requested. After asking the third time, she snapped back with the answer as if she was annoyed that we were asking. We have been to that deli counter many times and been served with a friendly attitude and was shocked at this employees response. Approximately 9am November 5th @ 5671 Kanan road

November 4, 2017

I live across the street from Vons on Los Feliz. I use it all the time.
Tonight, I went in to grab a few things to be met by a rude, snarky employee.

His name tag said Vladimir. He is a young Hispanic male- working aisle 8 (I believe). The customer before me was also a hispanic male. Vladimir was jovial, polite and present to this male. He even thanked the customer for bagging his own items, stating that he appreciated the help.

When I was next, Vladimir didn't even greet me. I had to say hello and how are you to him. He replied. When it came time to use my Vons card, I attempted to hand it to him. He said, ‘swipe it'. Anytime I have ever used your store, the cashier takes the card and scan it. I did as he asked, and it did not register, so he had to scan it anyway.

When I reached my hand out for it, he dropped it (because he didn't extend his hand) and it fell someplace that neither he or I could see. He had to go to several registers to find another one. He handed it to me and said, ‘try not to drop it this time'. I actually didn't drop it, he did. He was dismissive, condescending and eventually rude. I said, ‘I actually didn't drop it, you did'. He said, ‘whatever, have a nice night'.

I asked to speak to the night manager, and he was dismissive as well. I asked for the store manager, he said you would be in in the am.

You may do nothing, but it must be said.

Skye

Incident on Nov 3, 2017 approx 11:35 am on Bernardo Center Drive left turning lane to go onto Ranch Bernardo Road

Vons Trailer Number 51049

See Photos Below

The truck driver was in the number two left turning lane. He would not let me use the number one left turning lane at Bernardo Center Drive. There was plenty of room in front of his truck for two vehicle, as you can see in the first photo. As I was passing him in the left turn lane, he moved the truck over nearly hitting my vehicle and would not let me through. This type of behavior is considered aggressive and dangerous driving as well as an assault with a deadly weapon. Disciplinary action needs happen with the driver.

Good evening,

I recently visited your Vons location in Anaheim, CA. I come to this location quite often and typically have a great experience. On this particular night I stopped for two items; the store was obviously short staffed and there were 10+ people in line.

The "3s a Crowd" signs are hanging in this location but we were not offered the dollar off coupons. All of the cashiers seemed irritated and upset (which is understandable) but they should not take it out in the customers. My cashier, Amanda, was too busy chatting about her personal life to the bagger, to greet me or apologize for the wait.

This was very frustrating seeing as this is supposed to be the friendly neighborhood store.

I have been attempting to order Von's classic thanksgiving dinner. I've called your sprcial order line. They have no idea when this will be available to order. I went into the La Jolla store and you have flyers but no one in the deli department had a clue. What gives! It's 10/27/17 get your act together please.
Roberta Shrimpton
[protected]@hotmail.com

10/26/2017
I am writing to complain about the pricing with regard to 'bundling' X amounts of product.
I just called the store and was told prices are set by the corporate office.
This is apparently not the case.
While in the Anaheim store today I wanted to buy my usual stash of Coke. It is usually Buy 2, Get 1 free.
Today for a $2.99 price, I now have to buy in multiples of 5.
Are you kidding? Seriously?
I do not have a warehouse and 3 is a stretch.
This makes me really unhappy. I am also irritated to have the back passed.
Whom do I believe? I just believe I am irritated.

October 22, 2017
Mark Wallace
Phone Number: [protected]
Email: [protected]@ucsd.edu

I have been a resident of La Jolla, CA for over 25 years and a loyal customer of the La Jolla Vons for all of those years. If you look up my phone number, you will see frequency of my purchases. On October 22, I entered the parking lot and parked my car at about 4:25PM. I entered the store and purchase $268 worth of groceries at 5:03PM. When I returned to my car, I noticed a parking ticket cited at 4:48PM. It was not a police citation. It was given by a parking company hired by Vons to patrol the lot for people not shopping at Vons. I returned to the store and spoke with an employee at the service desk who said he could not do anything about it. When I asked him how they could treat a 25 year loyal employee like this, his response was that he has been shopping there longer. I then found the parking attendant and brought it to her attention. She said she witnessed me leave the premises. I told her it is impossible and I have the Vons receipt and groceries in my car for proof but she refused to look. She then started yelling at me saying the conversation was being recorded by security. I then left. I went home and called Vons asking to speak with the manager who was not in. I was told that I would get a call the next day but was not called. I filed an appeal for the citation sending proof of my purchase. The following day I received a call from the parking service manager who said the attendant told him that I left the premises even though I provided proof that it was not possible. He said he would get back to me. I then called Vons again after work and asked to speak with the manager who again was not in but told he would call me the next day. I was not called. Today (10/24/17) I received an email from the parking service manager who said the ticket was cleared. There was no apology, no admittance of wrong doing. Just a statement that they are enforcing lot use of immediate shoppers. So he is still accusing me of something I did not do. I then returned to Vons today to speak with the manager who was gone and now I am told his going on a vacation.

I am outraged how a 25 year loyal customer can be treated like this. At this point, I have decided to terminate anymore business with Vons. There are other grocery stores just as close to my residence.

Kim is either Filipino or Hispanic I don't know what her race is in case there is another Kim working there I don't want to get it confused on who I'm making a complaint about...She is very rude ! She snatches money or ids out of peoples hands and basically doesn't even hand you the receipt she just goes and dang near drops it and start scanning the next persons stuff basically making you move out the way ... she acts like she doesn't care about her job or the people In her line.. i had a incident with her more then once and I clearly know you have to be carded if under 40 but she had to keep looking at me and my card more then 4 times (literally) just to see if I was the same person on my Id note she was doing all this in front of a police officer making it look like I was using a fake Id .. I told her why does she keep looking at my Id and me and she said because it doesn't look like me .. I said I don't have glasses on my Id i wear glasses .. and I don't have a hat on in my Id .. what doesn't look like me ? And she basically slammed my Id down and didn't tell me how much my stuff was I had to look I told her my vons card expired she didn't care she just waited for me to pay for my stuff and leave and snatches the receipt and puts it on the counter instead of in my hand when my hand was clearly out for her to put it in my hand.. I don't like to go in her line anymore if I have to I will but she always has a attitude on her face .. and i would hope for this company to do something about her or she going to end up giving someone an Attitude that's already having a bad day.. I work as a cashier and still don't get attitudes that would risk me of losing my job even if the customer has one with me

Every time I use the home delivery service there has been an issue with my order. The last delivery on, 10-23-17 was the worse. Not only was I overcharged 10xs the price for one item, I was charged for items that were out of stock, and orders that were listed "on sale" online, but charged regular price on the final bill. To make matters worse when I called customer support the rep, Joanne was the most rude, unsympathetic, incompetent employee. She offered no apologies, but rather excuse after excuse before finally removing overcharges. I will NEVER use their online service again!

I am contacting you in regards to an incident that took place today 10/19/17 with one of your supervisor's by the name of Kacy at store number 2352. As a regular customer, I witness complete disrespect and harrasment formed with above mentioned supervisor amongst another employee. Given the situation it became unbearing to witness and/or describe. I would like to discuss further in details. Please contact immediately.

Alicia Jackson [protected]

To whom it may concern, I’ve complained before about this locations staff members. I see a rotation of staff with no customer service skills and bad attitude or seem unhappy at their jobs, today it was two female staff.

Also the bakery has gone down hill since the ovenswere changed. Breads, cupcakes, cookies, cakes, etc. are not good anymore, so I stopped buying them.. I’m not the only one.

Today’s lines at register were long and staff was overwhelmed, I over heard a bag person state he had a truck to unload and ask to call the manager, he was told “Do not disturb him” he asked where a female staff members was and was told she is in a meeting with manager. Both employees stated out loud how they both do nothing all day and just walk around.

I hope these problems are addressed and this staffing problem is resolved.

Sincerely,
Gus

PS: I also want to state this location has a some very nice and friendly staff members, I enjoy seeing them every time I shop, I also like that they remember me and always say hello.

The Von's in Santa Monica at 710 Broadway is becoming unsafe. There is a bad homeless problem and the management of that location seems to be doing nothing to try to address the issue. A few suggestions:

- the security people in the store are a joke. They are elderly or lazy and don't seem to consistently chase people down when they walk out with merchandise.

- the store could do much more to make the area outside less attractive to the homeless. Putting up bright lights, adding thorn bushes so people can't sit against the wall around the parking lot

- putting the sprinklers on a timer so the homeless don't camp there behind the building

- having the security do sweeps outside the store, this is private property so I would think there is some latitude to remove people that are dangerous, argumentative, etc.

On 10/08/17 at 11:40am at Vons Store 2049 at 330 W. El Norte Parkway in Escondido, Ca 92026; Employee Malia McCoy proceeded to come around to my cart during the middle of the transaction. She said we need to look through your bags for groceries. So she proceeded to look through my bags. I had just finished shaping at Target and bought all the Mio water Enhancer's they had at Target. 12, $42.00 worth. I showed her the receipt and she said "I don't see them on the receipt." I pointed them out to her and she said "oh" and went back and finished the transaction. First of all I didn't steal anything, and none accused me of stealing. She had no right to go through my bags. She said" recently people have been coming in and putting things in bags." If this is how Vons is run, if I'm going to get my shaping bags searched every time I go in there, then I'm just not going to shop at van's. the reason I had the bags in my cart is that it was a nice day, so I rode the bus. Target only had a limited supply of mio waters so I decided to go to vons. I perched $78 worth of mio water enhancer's. These day's where people have to bring in there own bags I don't think everyone should be searched. On top of that she couldn't even read the target receipt correctly and said she didn't see the items on the receipt. I had to show her. She really shouldn't be in a position to search anyone if she can't even conduct the such correctly. I was immersed and I will never shop at your store again. Also I will be contacting the store manager and the corporate office and will be submitting negative reviews on YELP and other Internet web sites. My name is David Mendoza and my telephone number is [protected]. I fell I was singled out because of my age and race. I will be contacting legal assistance about this matter. I want a call to know proper dispensary action has been taken, and the corporate office will be hearing from me. Thank You

My husband and I came into the Vons on Lake Murray and Baltimore Dr. We have been long time residents of the area. This is the second time this particular cashier was rude to both my husband and I. The cashier is Charles. He always seems to be in a bad mood and is extremely unprofessional. It appears as though he doesn't know what he is doing. We usually try to avoid him but after this encounter we will be taking out business elsewhere!

I have been going to the deli at Vons San Marcos since it opened again and the deli is so bad mostly everyone there has a attitude.one girl stood out to me cause she threw my lunch meat and when I said thank you she turn away and said nothing mind you she was chewing gum and body language said it all, her name was Annmarie and as I am looking at yelp I see the deli is In need of desperate help!i told a manager about this problem with this girl and guess what the person behind me was complaining about her too sounds to me it's a On going thing.i have not came back I'm just going across the street to Albertsons now because there deli people seem so much happier and nicer kinda scared to go to Vons cause I was with my children and this happened pretty sad cause I loved Vons.

I went to a vons in Bakersfield ca on stockdale Hwy 10/4/17 about 9am went in to buy couple bottles if whiskey because u guys have competitive pricing but when I paid I punched in my phone number for my vons card to get my discount didn't notice until I got home you guys charged me full price for the bottles 22.99 club price was 17.99 not happy because a manager was the one that helped me you guys can't be doing that to people that's how they stop going to your stores hope to here back from you guys to get a gift card or something back my address 7900 arkwood bakersfield ca 93307 I would have gone back to store I ride the bus