Vons
Reviews and Complaints

I bought this box on sale at the Vons on Devonshire and Sepulveda in Mission Hills. It had bugs in it. I threw it out. I had to buy more. I was making good Christmas Eve dinner. It put me behind schedule.
The worst part is the fact if other people are not paying attention to what they are cooking they are going to eat those bugs.
Please take care if it for your customers.
Thank you.,
Debbie

Revived my weakly AD in the mail it says the if you buy 4 coke 12 packs you pay $8.88 for all four I showed my AD to the person in customer service they gave me a BS excuse why I couldn't get it for that price then told them why I didn't get the deal on the lays chip on the tag it says buy 3 get them for $1.69 again A BS excuse that I had to download a coupon from my phone I read the tag and nowhere on there did it say that I have been a go s customer foe many years now in the town where I live there isn't many good grocery store but after this I will never go back

Grover Beach Store in Grover Beach, CA
Pharmacy technician, Susan, violated my Hipaa rights by shouting at me across the counter about what type of medication my doctor prescribed me. This was after the pharmacy refused to give me my prescription. I reported this to the Office for Civil Rights at the Department of Health and Human Services. It's embarassing to be treated this way and have to call your doctors office and have them demand the pharmacy give you your prescription.

Dear vons corporate I visited store 950 N 2nd St, El Cajon, CA 92021
Date 12/14/2017 there was deal on simply juice for 1$ each mix and match when I went to the cashier she did not sell me the product I was very pissed off her name is Ana store phone number [protected] I would like to know why the cashier provided me with the worst experience that I received shopping at vons

I strolled into your seedy establishment on 12-9-17 around 6:30 pm to feast on a turkey sandwich. I was dripping salvia like Pavlov's Dog. The sandwich techniction was obviously over worked by his snotty attitude toward me. As he started to prepare my sandwich, no french rolls of course, so I opted for sourdough.
What produce was there, was sloppy and flung around the area like a category 5 storm. "Tomato's" I asked, as he slung on the mayo adding limp soggy pieces of lettuce. "No, no tomatos" he retorted. Hmmmm. A deep depression sank in as the line behind me started to grow, guests clearing thier throats for attention. But he was alone. So alone, and pissed off like a carpenter who missed the nail and smashed his finger. But this guy was seething inside.
So he finished up my very sad sandwich with three pieces of crusty cucumbers, slapped on a cover and away I went, meandering around the shopping cart conjested store. I reluctantly paid and left.
When I got home, I had to tried to revived the sandwich with my own, produce. As I bit into the thing, I couldn't swollow the bread becauce it was so stalel. I quickly drank a glass of water to unclog my throat.
Needless to say, I will never enter your dwelling again. Even if there was a zombie appoclipc and there was only one sandwich left in the world.

Hello to whom my be concerned,

I am an extremely consistent and loyal consumer. I live with 2 city blocks of your north park location and purchase products from your establishment 5-7 days out of the week for the past 2+ years. I also have been denied service from this location prior, due to technically of intoxication or identification. All of went without any formal/ informal complaints. I understand that certain circumstances and indefensible situation lead to these decisions. Unfortunately, this evening I was subject to discrimination and an extremely poor service experience. It was rude, disrespectful, and most importantly uncalled for. The of lack of service from the entry level employee and manager (Jose) in my opinion were sufficiently subpar. This coming from a business owner in the service industry. I have had to turn people away before, but never had I thought the way I was manner was appropriate. My denied service was so unjustly that a war torn veteran defending us was denied service out of spite by your employee. Further more, the veteran was so disgruntled with the situation he scolded the employee about how he "didn't get shot for people to treat each like this", then proceeded to leave the establishment without buying anything and leaving his full cart. It's safe to say I will not be returning due to the neglence & disrespect of the staff. Also, there were many local patrons that witness this act. Simply said this dispute was definitely "unimpressive", and I hope change is I forced repaidly. Anyways, I figured upper management would appreciate the insight from another person who has control of their organization. I hope you will weed poor employees out of these positions and I wish you the best moving forward. Jose is an ineffective and unqualified manager, you should allow him to move on.

In best health,

X cosumer

I purchased a container of "Cookies Jumbo Favorites Variety Pack 12 Count" from Vons bakery at 2355 E. Colorado Blvd. Pasadena, CA on 12/7/17. The cookie container included chocolate chip, double chocolate chocolate chip, oatmeal and cranberry raisin, and sugar cookies. The container was opened immediately on 12/7/17 and one of each variety was sampled. The sugar cookie tasted bad like the eggs were curdled or had gone bad. None of the other varieties had this taste. My husband ate a bite of the sugar cookie and also thought it had gone bad. There were no visible burn or mold spots on the sugar cookies. He tried sampling the cookie with peanut butter, jelly, and whipped cream to cover up the taste, all to no avail. The sugar cookie did cause gastric distress, so I told him to throw away the sugar cookies. I am not seeking money back or free cookies, I just want to let someone know to throw away batter when it smells like rotten or curdled eggs. My husband and I have been buying cookies from Vons' bakery on 2355 E. Colorado Blvd in Pasadena, CA for the past seven years and this is the first time we have ever gotten a batch that made us ill and tasted bad. Please have the bakery do a quality control sample or something to make sure bad cookies aren't sold in the future. I really like getting the variety pack and would hate to have to throw away one fourth of the cookies due to worrying about getting sick again.

I made the mistake of ordering my groceries from your store and my entire families Christmas party was ruined because of it.
I work overnights in the ER and often have difficulty getting my shopping done. I usually use reputable services, but decided to try yours unfortunately. Here's what happened.
1) I was quoted $183, but charged $211. This is ridiculously far off the mark. A few dollars would be fine. This isn't fine at all.
2) I chose the "no substitutions" options but your store still substituted items against my wishes.
3) I ordered a full size cheesecake for $6.50 which was "substituted" out for a 4 inch cheesecake costing $22.49. Who would pay that? No one! It wasn't even remotely the same thing. Not even close. I was going to use this for a Christmas party and when I went to Vons less than an hour after my delivery- there was MANY of the cheesecake I'd ordered available so clearly this substitution was just a scam to take more money from me.
4) the asparagus, zucchini and 2 artichokes I ordered were tossed loosely into the bottom of a bag and some complete [censor] placed a gallon of milk and a half gallon of half & half on top of it all, smashing it all to the point that all my produce is now bruised and unusable.
5) the delivery guy had a cussing fit right outside my front door while delivering my groceries which my 4 year niece heard. Totally unprofessional.
6) the delivery was 30 minutes late. I really wish I'd refused it.
7) a 7 layer Mexican dip I ordered was treated the same way and arrived so destroyed it is a repulsive vat of ingredients that no one would serve.
8) the ridiculously over priced cheesecake also arrived completely destroyed and broken into pieces.
I want my money back. ALL OF IT!
The delivery was late and 90% destroyed.
9) this is now my 5th attempt via email to get some customer service on this issue. The link on the app results in an auto response telling me to call a number that isn't available during the hours I'm awake and although I tried calling it this morning after the delivery I spent 2 full hours waiting for a human to answer. No one ever did. Even though it kept saying an attendant would be with me momentarily. This is just one ridiculously awful mistake after another. There is absolutely no excuse for this total lack of customer service skills. Clearly Vons hates its customers!
My Vons card number is 600315 [protected].
My email address is [protected]@hotmail.com
Again, I work overnights so DO NOT tell me to call your customer service number since it is useless, especially to someone working my hours. Any [censor], even a Vons employee, should be able to grasp the very simple concept that people who order online DO ALL BUSINESS ONLINE VIA EMAIL. You already have my banking info to return my money. Please do so swiftly or I will seek legal action. I do not want coupons as I will never shop with Vons ever again.
Thank you.

There are quite possibly some of the rudest and most inconsiderate employees at the center in Long Beach on Ximeno. I'm thoroughly disgusted by the employees even moreso than the vagrants that run amok in the shopping center. At least they (the vagrants) have an ounce of decency and respect. If you have any trouble even following through with this complaint, look at who was on the cashier at this exact time. The same culprit of extremely nasty attitude both inside AND outside of the business, to the point that it is creepy. I will be calling police for interference of my shopping next time. IE tomorrow; if this happens again.

I am very disappointed in your company policy of paper coupons. I went to Vons today 12/5/17 because Digiorno pizza was on sale for $5.49 and I had a coupon from coupons.com for "Buy 2, get 1 free." When I got to the register I was told that Vons does not accept any free item coupons. I shop at a lot of grocery stores and I have never heard this before. It is really frustrating because I would have just bought them at Ralphs if I had known. Needless to say, I will no longer be shopping at Vons/Pavilions stores when I can get better deals for the same items elsewhere.

I purchase the Ezekian 4:9 bread on November 29, 2017. I took the bread home and ate a couple of pieces on the morning of November 30, 2017 with butter and jelly. Throughout the day, my stomach was hurting, and I could not understand why. On today, December 1, 2017, I went to get a couple of pieces to have for breakfast and there was white and mold all over the ends of the bread. I look at the date and it was November 27, 2017. Now I know why my stomach was hurting the day before. I took the bread back to the store, and the manager had no compassion at all. He just said in a stearn voice, "Do you want a refund or another loaf". He could have apologized or something. Of course, I was not going to buy anything else at that point as I was angry as to lack of customer service. I feel like some kind of additional compensation needs to be considered. That bread is very expensive first of all and outdated loafs should not be on the shelf

I am a former employee of the rimrock vons on palm canyon and gene autry in Palm Springs. My spouse is a courtesy clerk and her and another employee are getting mistreated by the supervisor Stephanie, she tells them courtesy clerks are te slaves of the store and throws things on the ground and tells them to pick it up. I was in the store the other day and overheard her yelling at a courtesy clerk. When I was employed she would come talk crap to me and other employees about the checkers and courtesy clerks. I'm filling out this complaint in hopes she gets removed or transferred before I take matters into my own hands. Thank you

About a week before Thanksgiving my wife purchased a fully cooked turkey with all the trimmings for $49.99. She was told to pick to pick it up about 2PM and it would only take 2 hours to warm in the oven. when we got it home and opened it up we realized it was still frozen. We called Vons and was told all the defrosted turkeys were given out and that was all they had. I took it back and got a refund but it ruined our Thanksgiving for us and our guests.
Very poor management in the deli dept.

Yesterday (Nov 21, 2017) I bought Dannon Vanilla Yogurt from Vons Mira Mesa/Camino Ruiz.
Upon reaching home I noticed that the yogurt was already past its "Use by" date. The "Use by" date mentioned on the yogurt was Nov 17, 2017.

It is very unethical of Vons to sell expired/old products. I could have gotten sick after eating the expired yogurt.

I request Vons to please look into this issue on priority. I am a regular customer of Vons but I will stop going there if my issue is not resolved.

Today on 11/21/17 I was checking out and the cashier Brenda was extremely rude to me. I was having a completely normal day and in my brief interaction with her she managed to make me feel humiliated and angry. I was checking out and when trying to make small talk with me she was very demeaning and rude. She also made invasive and embarrassing comments about the products I was buying. I am also an adult white woman so I have no idea why she seemed to take such offense with me. My desired resolution would just be to let her supervisor know that I had a very unpleasant experience with her so that actions can be taken to prevent this happening to other people. I am very upset because I was having a completely pleasant day and she made me feel so insignificant and stupid and now I am very upset.

I shopped at the Mira Mesa Vons on Mira Mesa Blvd. & Camino Ruiz today 11/20/17. I bought the following:
ITEM. EST. PRICES
1 24oz Wesson Oil. $2
1pg chicken wings 12 wings $10
KraftMarshmallow Mini $2
Milk. 32 oz Lucern $ 2
Advil. 200 ct. $14 (?) the tag shows
Pastry. Vons $ 5
Bananas. 5ea. $2
Apples. 4ea $2
Pudding. Jello lemon pudding 2 pkgs $2
Trail mix. Local produce Western Rainbow $5
Bags. .20

The cashier did NOT PUT THE RECEIPT IN the bag as they usually do when you ask for a bag. i didn't notice til I got home. I was charged over 80 dollars. Unfortunately I ride public transport & am not able to let you know about this earlier & just checked. PLEASE EXPLAIN TO ME WHY MY GROCERIES IS WAY OVER MY estimate should be, which I thought was rung up at 60 dollar & some cents, at a glance. Contact me by email or telephone # [protected].

It was at approx. 10am. The express lane

(1) 5922 Edinger Ave, Huntington Beach, CA 92649
(2) 16600 Bolsa Chica St., Huntington Beach, CA 92649

About a year ago I moved to this neighborhood. The two stores noted above are the closest grocery stores to my home, and I have visited them both numerous times.

Both stores have consistently poor customer service at the deli counter and at the checkout. Maybe they're just understaffed but it's quite frustrating.

At both stores, if it's not a peak shopping time, which is when I try to get my shopping done, there is usually only one cashier on duty and the line can get backed up 5 or 6 deep -- small orders, large orders all in one line. If you politely ask them to call for a backup checker, they either ignore it or cop a snotty attitude and say there is nobody else to call.

If you need to ask where something is and try to ask a checker (because there's usually nobody at the customer service desk), you will be ignored. If you go there during peak shopping times, you will be ignored AND the staff is surly. There's only one guy at store (1) who always helps the deli customers right away and is pleasant, a young black man.

This morning (Sunday, 11/19/17) around 9:15 am, I stopped by store (1) at the deli section to pick up some sliced cold cuts. There was hardly anyone in the store, which I'm sure is typical for that time on Sunday morning.

There was one person ahead of me and two staff members at the deli counter. One staff member was in the process of helping the person ahead of me and another staff member walked over, saw me waiting and said, "I'll be with you in a minute". The person ahead of me was helped and left within about 2 minutes.

After waiting about another 45 seconds to a minute, I said "hello" to let the two women -- whose backs were facing the counter -- know that I was still waiting. The same staff member, with her back to me, said AGAIN, "I'll be with you in a minute". I couldn't really tell that she was doing anything besides removing some cooked meats from a rack on the counter - perhaps getting them ready for slicing or something of that nature.

She could have easily faced me and taken my order, and I have no idea what the other staff member was doing, but it was clear that neither one had the slightest compulsion to help a waiting customer.

This exact same thing is also the case at store (2). It happens just about every time I go there -- you have to beg someone to help you at the deli counter, and you have to wait in ridiculously long checkout lines there because there are only 1 or sometimes 2 open, and they're mobbed. The staff is surly and slow.

I remember one incident a couple of months ago at store (2) where the lines were long and one checker left her counter in the middle of someone's order and went over to help the other checker. Instead of having a supervisor or someone on duty to figure out problems with electronics or whatever, now both checkers are basically serving only one person, and everyone else (perhaps as many as 10 people) is just left standing there waiting for these checkers to figure out some problem.

Because I've had such consistently terrible luck with customer service at these stores, I debated on my way home from the gym today whether or not to stop, but decided since it's early on Sunday it wouldn't be very busy. It didn't matter. I was the only person in line and they both were still too busy to wait on me.

If my experience at both stores wasn't so consistent, I probably would not have bothered with this, but somebody needs to know how badly these stores are managing their customer service.

In fact, when the deli staff person said the second time that she'd be with me in a minute, I told her, "never mind, don't bother" and left the store. It's not the first time I've left without making my purchase. And this is at BOTH stores.

I came to the conclusion that nobody at these stores cares about the frustration being caused to its customers. So I'll have to travel a little further to the Ralphs or Stater Bros., where I've found the customer service to be much better.

On Friday 11/17/17 at Vons 19333 Victory Blvd, Reseda, CA 91335 I was buying a sandwich at the Deli around 1pm. There was a gentlemen and a lady there helping us. There were other customers waiting. Another employee gets there. Not sure what happened that caused her to start yelling at her coworkers. Her name was Alejandra from what I saw. The part that caught my attention the most was when she was threatening them with vacation hours or something of that sort. It was very umprofessional. I consider it to be mistreatment of employees and do not think that manager should have done that, especially in front of waiting customers that she could be helping. The lady and guy were very kind and provided excelent service.

I went to Vons around 10:30 at night to purchase balloons and there was no one present at the counter. I waited for a few minutes before checking around the store for an employee. The only employees I could find were working at the cashier. Not once did an employee ask if I needed assistance. I had to approach what seemed to be a manager standing near the cashiers watching the cameras. After asking if she could get someone to inflate the balloons, she started asking around to see if someone knew how to do it. No one knew so she ended up doing it for me. I spent a good 10-15 mins waiting for her to inflate 3 balloons for me. The time wasn't the problem. The problem was her attitude and those of the other employees. They were careless and not very helpful as they should be. On top of that, the station was low on helium. Great way to finish of the night.

I bought 10 yogurts today, 11/13/2017, which were on offer at 10 for $10. I only noticed when I got back home that I had been charged full price so I returned to highlight the matter with Customer Services. The assistant who dealt with me looked at me as if I was completely in the wrong. She left me to confirm that the price was shown as I had stated. This took her a great deal of time and when she returned she did not say a single word to me. She simply took her calculator to work out how much I had been overcharged, took the cash from the till and said "Here". There was not one word of apology, nor any explanation. I have never been treated with such rudeness before and for sure I will not be returning to this supermarket again! I would much rather spend my money in a supermarket where I can be treated with at least some common courtesy!