Walgreens
Reviews and Complaints

What do you expect them to do without a receipt? That is your proof. I probably wouldn't keep the receipt either but I wouldn't expect the store to take it back without it.

Walgreens pharmacy locate 2015 E. 79th st. In Chicago. The lines are always long and the cashiers are slow. Today it took 45 minutes for me to be helped at this Walgreens pharmacy. People both inside the store and in the drive thru we're leaving because of the amount of time it was taking to be helped.

OP: Remember that there are aspects of employees that you do not see or experience that could affect whether or not they get promoted.

Hang up and call back. The customers in the pharmacy are more important at the moment than those on the phone. If you held for over an hour then you are crazy.

All I have to say is if they have security cameras, go file a suit for discrimination AFTER you file your complaint. You're going to have to in order to get you dignity back. If they terminate you based on there backward policy on retaliation then involve a lawyer and have them subpoena security footage to prove your work ethics against theirs and definitely just in case they deny unemployment make sure you get unemployment agency involved by notifying of your legal actions with a lawyer and labor board. I'm just saying this as a black female. That crap isn't right at all! ORRRRRRR Just find another job. I think this last suggestion is the less stressful and really, the better idea. GOOD LUCK!

Since January 2013 I have had lost prescriptions of Flexeril. Pharmacy says must make doctor appointment call doctors office and find out the faxed the prescription to the pharmacy 2 weeks ago. When you call the pharmacist they say they didn't receive the script it's the doctors fault. This has happened three time this year.

I have almost the same problem I been going to the same Walgreens store and getting my prescription there for at least three year then all over sudden starting In November 2011 I would go to my Dr's office and once I was done I would go to Walgreens to get my prescriptions filled they would resuse to fill one of my medications which is roxicodone 30 mg 180 tablets I am a senior citizen and can barely get out of bed some mornings until afternoon I'm not you young person that is abusing these medications another thing is the pharmacist treat you really rude and non courteous this Walgreens is at 7610 4th st north St Petersburg Fl so as I'm leaving the store I purchased a few items and pass back by the pharmacy bumped into a friend of mines that they were filling her prescription same roxicodone 30mg I just was told they didn't have but she was paying cash has no insurance her totall for just that one bottle of medication they charged her $650.00 they are descriminating, price gouging and profile who they feel like filling their prescription I've emailed cooperate office also and they basically had the pharmacy manager at Walgreens in question and all he did was explain to me the reason they don't fill my prescription there is because what they have in stock is for regular customers and it is up to the pharmacist on duties descretion whether or not they wanna fill my prescriptions so I explained to him that I am a regular customer for about four going on five years so they are basically profileling and descriminating then once again he said it's up to the pharmacist discretion so I told him that's just your way of wording profileling and descriminating he then told me to check back the following month and they might be able to fill my medications I asked him so what am I suppose to do wait a whole month and go thru being in pain then after a few days I would start to withdrawal which is dangerous and people have died while going thru withdrawal I thought there slogan is get your prescriptions filled in minutes with our professional and courteous staff when they are really rude and if they do fill your prescriptions they tell you come back in hour and a half as I said earlier in email my mother is also been a regular customer at that Walgreens since we live few blocks away from that location she is a senior citizen walks with a walker and they also refuse to fill her prescriptions to I'm telling you it's discrimination so we leave pharmacy and go check at a pharmacy called G&H at 82nd ave and 66th st and they really need to get investigates or audited cause they had the medication in stock told her have a seat then the young pharmacy technition talks with pharmacist he makes technition give my mother back her prescriptions and said they don't accept Medicaid medipass for that medication and quoted her $990.00 in cash and he will fill prescription now as I said my mother is a senior citizen on fixed income there's no way she can pay that much for a bottle of just one prescription of four medications which he said other medications he would fill with her Medicaid this is also discriminating and price gouging now if you go into a gasoline station and they are price gouging it's against the law but when it comes to your health and a pharmacy is not accepting your insurance and charging you four to five times the average price and get away with it this pharmacy G&H has been shut down once before and under investigation for dealing with pill mill that got closed down cause all their patients would get reffererd there for cash only patients and dea had closed them down temporarily now they just moved location but still doing the same thing we the state are paying for these other things but is not looking into these pharmacies not accepting insurance for your pain killers and price gouging how can a single prescription cost you up to $1.200 dollars and no red flags go up my mother can not take this any more every month has to check couple of pharmacies that don't accept insurance and leave patient in pain she has tried everything cortisone shots in her back, eperdoral shots and steroid shots in her back but it only would work for the most a month if there is nothing you can do or look into this please contact me my name is Carlos my email address is armani0312@me.com and my phone number is [protected] can someone help or steer me in the right direction where I can speak to someone that can help these pharmacies are Drug peddlers themselves charging $7-$8 dollars per tablet on a prescription of 180 roxicodone 30mg by them not accepting insurance and taking care their community and they are suppose to be health care providers greed has turned them into drug peddlers themselves thank you and wish and pray to the lord someone can help me or solve this situation don't know what else to do next I guess I will start a protest and try to get news involved showing state and government are not doing their jobs or protecting their senior citizens I got a list of pharmacies that are doing the same thing it's a common practice now..

I found on Walgreens that decided to cut my prescription. Is that legal? It is on Auvers and Semoran Blvd in Orlando. My prescription says 150 ct. and they only will fill 120 ct. The automated message even states that my other medication is ready for a 28-day supply, but my other prescription is ready for a 20-day supply. So they are making the intial decision to cut my dose and I am not sure keep my other amoutn, which is a 8-day supply. Is that legal. That is not what my doctor wrote. Does that mean I can have my doctor call them back to have them not alter a prescription written by a doctor? How is tha legal that a phamacy can cut your does? I do not have a problem if I am able to come back to pick up my last 8-day dose when I need it. Do anyone know if Walgreen will give me my 8-day dose after 20-days, if they are only despensing a 20-day dose as noted on the automated IVR. I am planning to contact theExecutive Director of the Florida Board of Pharmacy, to get answers or contact Corporate. I do not want to go back ot pick up my prescriptions or ask questions, because I do not want them to embarrass me by asking. They are the ones that are the only pharmacy making decisions like that. I only want to know if the last 8-day supply will be release to me after 20-days. But, under law you can only pick up after 28 days. So what will this do for me. I have been on the same prescription for over 3 years for a bad car accident that left me with me with serious permanent injuries. I am not sure what is going on.

It seems to be common practice for Walgreens to "forget" an item was advertised on sale; it happened to both me and my spouse at different stores in different states. They must find this deceptive practice profitable because they have gotten to the point when you discover their "error" they never even apologize for it. If they really wanted to treat the customers fairly they'd pre program their registers to give the customer the sale price. Bandits.

There is something that you are not doing. It is not the cashiers job to baby you through every transaction. They have a long line of customers behind you, so take 5 mins to look at the ad. First off, make sure you have the right item. Just because it is the same brand does NOT mean its the one on sale. They have quantities restrictions for everything that is on sale, or it would not be a SALE. Two, make sure you give the coupon to the cashier, whether that be from the easy saver or the ad, or if you live in the states that have a rewards card, SIGN UP. Pretty sure every place you shop at has a rewards card. You can complain about it, but its not changing anytime soon. Three, pay attention! All the prices are based from a computer and computer software is faulty or there is a thing called human error. Make sure its ringing up the right price. If not, say so, but you do not have to be rude about it. You may not realize, but the cashier has no control over the prices, why the prices aren't ringing correctly and its NOT their job to make sure you are paying attention to the SALES you are trying to get. A sale- - - is not meant for everyone, so yes, you have to do a little work. 5 minutes tops and you wouldn't be on this complaint board. Finally, this is all about 2.50? Really? You got your money back, so I see no reason for you to complain unless you are just one of those unhappy people to always find something to make a WAR.
P.S. Walgreens doesn't want your business. We are doing just fine without you. Hell, it might free up the lines a little and give us more business! So thank you!

as the consumer, pay attention, the cashier has alot to do and its not their job to find the coupons needed, its yours

You won't get anything. If the item is on sale there is probably something you are not doing to ensure you get the item on sale. For example, have them ring up the coupon or give them your rewards card. Simple as that. Just takes a little effort on your part.

It's total nonsense I agree. The real problem is we have allowed LE and the media to turn addicts into something evil, twisted and "different". That label justifies treating them like animals and is why your average citizen will go on and on about evil druggies. One of the side effects of this labeling is that pain patients fall right into the trap as well and get treated poorly, with suspicion and without compassion.

The problem is prohibition. If they were no longer controlled substances and instead legalized you wouldn't be facing this problem. No one suffering from chronic pain should have to suffer more just to try and reduce access to addicts. I would rather see 10'000 addicts get their "fix" than a single pain patient suffer needlessly from failed prohibition. When will people learn? We are supposed to be a first world nation yet we let our government act like a 3rd world police state. Foolishness. The 20s and 30s should have taught us how much of a failure prohibition is.

The Walgreens Store in Aransas Pass, Texas, has a female manager that is in serious need of sensitivity training. The way she speaks to customers and her employees is rude and embarrassing.
If I need help in the store and an employee says they are going to call a manager, I ask will it be the "snippy" lady. Every employee ALWAYS knows who I am speaking about. That is an indication of her reputation with employees. It is amazing to me that Walgreens would employee someone with the type of attitude this person has.

@oiboy:: I wasn't responding to her comment about the spam, I was talking about the sale issue she had at Walgreen's. And by the way, I agree with you!

If you misunderstood the advertisement, then you should have to wait. However, if it was a mis-print on their end they should have helped you sooner (though they are welcome to help others if you are busy picking out product or something similar).

And you do have a choice to go to another Walgreens or another store. You just choose not to because the cons do not outweigh the pros.

That would be because Walgreens doesn't have a very good idea of how to hire/promote appropriate people for management. If you have a degree then you are automatically qualified. If you don't then you have to struggle to show your worthiness. Outside hires find it much easier to get into management than do inside hires. Qualified people who already work for walgreens find there to be many hoops to jump through to "prove" yourself. They blindly hire strangers to go straight into management and make an imposition to be promoted to management from within. During the hiring process many decisions are made by a computer--the applicant takes a battery of tests to qualify. Then they sit with a store manager or a DM and get an interview. As long as they are available to work anytime at all then they are hired. Although, just note, since 2009 walgreens has not been hiring many managers at all due to a massive slow down in store growth and a massive program to reduce management in the stores in favor of non-management supervisors. These new non-management team leaders may or may not be qualified at all for the job. Most of the team leaders were folks whose job was eliminated (SIMS coordinator-an inventory clerk of sorts) in 2009 and they were offered an automatic "promotion" to the store team lead. And their job is essentially to do every thing the assistant managers did, but without the pay or recognition. Walgreens is trying to broaden their focus on the whole healthcare market right now and trying to cut expenses. It may just be so the new and current CEO, Greg Wasson can make a name for himself. All the changes are making morale very low and no improvements are foreseeable in the near future. The company has several more plans to implement that are sure to further reduce morale and make things slower and less customer oriented in the stores, even if the goal is to become more consumer centric. I wouldn't expect any improvements soon if I were you. The old dependable Walgreens is gone for now.

My family and I spend a lot of money at this particular store but now everytime my mom, sister or I try to shop there, we get harrassed, followed, or lectured from a rude employee. More than once we attempt to take make-up off the shelf with intent to purchase it when the other items are collected first, only to be followed or pressured to pay at the cosmetic counter no matter what. The most recent incident was when my sister was waiting behind another customer that was using the photo machine. She was waiting patiently and wasn't doing anything wrong. The woman behind photo who has been there years (Kellee or Kelly?) asked if she was with the woman. My sister stated no, that she was just waiting for her turn. The employee then stated rudely and outloud so others could hear, "Well then you need to BACK-UP and give her space and wait your turn. There is another machine to use too (it was also taken up by another customer), or YOU CAN JUST go home and do it online instead." When all of this was said, I was waiting in line for a long time in pharmacy to try to save time to pick up my grandmothers prescription while my sister was waiting for a machine. When I walked back to her, she was very embarrassed and her feelings were hurt when she told me what just happened. Now being an employee at Safeway, we take pride in treating customers kind and it really made me mad to hear that she said to my sister. I almost felt like telling her off but instead being the quite person I am (don't like causing scenes). When the customer left the machine, the screen was black. I asked the employee if it was free and she snapped at me, "NO, it has to be rebooted." Then she puts a little sign on it (for just us I assume) that said, 'Do not touch'. Then ended up taking it down 30 seconds later when the machine came back on. Talk about insulting! I'm 26, not 6! So finally we were able to get done what we needed and left.

But thats not all... so a few hours later I came back with my boyfriend to pick up the printed photos. The same employee helped me and while I was taking my wallet out to pay, my cell phone started to ring. Being polite I ignored it because I feel its rude to talk on a phone while your at the counter paying. She said to me, "You better answer that phone before I beat it." That was the last straw. I took my merchandise and left. I will no longer shop at this store if I can avoid it. This employee is very rude and unprofessional. Apparantly she has been working there TOO long.

I don't know of any Walgreen's that sell cars, alswaffo.

I was thinking about buying a car from there but definitely not now.

Yeah. A store doesn't have to cater to a couple of children. And I'm sure your threats of "never coming here again" didn't phase them. Grow up, learn some respect, and stop being a spoiled child. You'll go a little farther in life.

Why would you speak about unnoticed theft when you're wandering through a store? It's pretty suspicious. They didn't handle it properly, but they were right to be weary of you.

Working for Walgreens as a photo specialist I feel embarrassed that a fellow photo tech acted that way. I would never treat a customer like that. On a side note cosmetics is the only department that can actually be terminated if their sales are not kept at a certain percentage. They didn't mean any harm by pressuring you into ringing out with them it's just because their jobs literally rely on every piece of product they sell.

You seriously need to speak to a manager the next time you go in; photo techs are NOT irreplaceable, but customers are priceless. I'd go in before 5pm monday through friday and ask to speak to the store manager. If the store manager isn't there then ask for the district office's phone number. There is no reason for you to ever be treated like that at walgreens.

Walgreen employees and pahrcmest and techs are rude and uncaring i have a broken neck and three bulging disc in my spine 23 bone spurs and arthritis in my back my arm goes numb when i move my head on way and thank the next i get racing pain down the same arm the have screed up my scripts because the felt they knew more then the doctor and overruled his script and gave me less the are owned by the insurance com pines and can all go ### them selves i hope the all die when the end of the world comes ### you Walgreen

Hi, my name is Lisa and I work at a Walgreens for three years now and still there and I couldn't be more apologetic or embarrassed for ANY employee to EVER speak to a customer in that manner, We absolutely TREASURE All of our customers at any given time, anyone who ever experiences this type of behavior in the future, PLEASE ask for a manager to make a formal complaint; Although employees and customers alike have their 'bad' days, and misery loves company; don't let anyone 'steal' your joy of injoying Walgreens shopping, Demand a Manager and overcome the negative vibes.

It's a national drawing. I know I'm late, but to answer the question for anyone else who's wondering, it's not state-by-state. It's national. If you go into a Walgreens location, they should have a list of winners.

i really have a problem with the ad products. very few times they have the product.you want. this applies to sale items. they never have enough product .like today, no nasal spray, no aquafress toothpaste, ect. i dont like driving to the store and then they are out! thank you, sue holloway

I made a purchase at a Walgreens store here in Baltimore, MD and the website addie it directs to visit is "TELLWAG.com" to complete the survey! However there is no such website! This was on July 4th, 2011 so i did google this issue & to my suprise found MANY similar complaints...Get it together WALGREENS!

I too have done probally 100 of the walgreens surveys, well one day i recieve a phone call saying i have won, on the walgreens survey, ...okay i say, like woooooo-hoooo, finally i won something, in this terrible economy, well the person was a foriener, asked for personal imformation, & said in order for me to recieve the i think 300-500 dollars, whatever amount was on there, he needed my ss#, dl#, i said oh blanketety blank no, ...i said on the survey it says you will be contacted by phone, and all youll have to have is that reciept & to keep it, well ALL THE SURVEYS so far gro stores, etc in this area direct you to a different page, SO PEOPLE DONT EVEN WASTE YOUR TIME, ...gayle from texas

WHY would you take a med you didnt recognize? That is absolutely crazy, And taking Metformin CAN indeed make you sick and cause deadly low blood sugars. NEVER implicitly trust others with YOUR Health

Also, you can always use the internet to find out what pills you have. There are a lot of sites where all you have to do is put in the shape, color and the markings and they will tell you what the pills are.. Just do a google...

Recently a pharmacist in my area accidentally put methadone in his script instead of ibuprofen for a child. This child went into a coma and died. The pharmacist checked into a motel 6 and hanged himself the next week.

You never actually explain what they did that was racist. I think that excuse has been over used for far too long. We do the best we can as far as prices. Drug stores all have to compete with each other and we cannot always have the cheapest prices.