Walgreens
Reviews and Complaints

I go to Walgreens at the very least, 5 times a week. I go to the same Walgreens because the staff is fabulous, the store is clean, and it's 5 minutes from my front door. I went today and I literally walked a few feet from the front door to the register and waited. I waited for approximately 3-4 minutes and I'm not trying to exaggerate. I waited, and waited, becoming more annoyed with each second. Finally, an associate came to the register and apologized for my wait. I was so annoyed, I didn't even acknowledge he said anything.

Today's incident was the second incident like this in just just a few months, which occurred at Walgreens. I know that if I had that many employees in one building, no customer would ever enter the premises without being greeted immediately, barring emergencies of course.

This complaint is not meant to be critical of your employees, because dealing with the public is a real pain in the @$$, I know this. Just sayin...

[protected]@gmail.com

Absolute joke. Dealing with Walgreens mail order service has been a nightmare. Sent prescription and registration information in over a month ago with credit card information. Was willing to pay an arm and leg for two day shipping. After 2 weeks with no prescription contacted the customer service line to find there was no order on file for me. After waiting for a representative, I was made aware that my order was "canceled at my request", which I never did. After prying the representative and a ten-minute hold she told me it was canceled because the incompetent employees of Walgreens entered in my insurance information incorrectly. After a 30 minute phone call, I was assured the prescription would be sent out express that day at no-charge to me. Instead I got a reassuring voicemail from a Walgreens representative 3 days later saying they need my "uh...uh...credit ca...insurance information". I gave my insurance information to Walgreens 5 times! Every representative I spoke to, which ended up being about 7 including supervisors, was absolutely incompetent. No one could ever guarantee anything. The lottery probably has better odds than getting a prescription successfully filled by these idiots. BUYER BEWARE! Stay away from Walgreens. Final resolution is that they are sending my prescription back to me. And there is a very slim chance that they'll get that right!

You people had an ad in the paper about an item like Tylenol Arthritis. The ad read that if you bought one/250/bottle that you would get onr free. Every time we have checked for months now you never have it for sale.

It seems pretty chincey to me that you advertise an item and then never have it for sale when you get there. TIME AFTER TIME WE HAVE GONE TO CHECK AND YOU NEVER HAVE IT. Please do what you advertise.

I was given a hep A vaccine for a child twice, and both times had to return some distance from the drug store to replace with correct drug.They told my doctor to just give me twice as much but he said NOOOO! Last time I was told it was my fault so I never received the vaccine.I have over 50 miles in this problem alone and my life could be in danger untill I recieve this vaccine...Then I Was told my doctor never called in a scrip refill, when I would call the doc he would assure me I was being run around by walgreens. The girl who waited on me was rude as always. I have been given the wrong drug several times and when you get home they will not return it so I had to pay again for the right drug! I could go on and on but just do not go thru this maddening situation and go to another pharmacy. Steer clear of the Walgreens on Gatlinand Savage and Port st Lucie and Tulip. They could kill you.

I purchased an international calling card for an upcoming trip. The instructions on the card state that you need to call a 1-800 number to set up the card prior to your international travel. I called the number and was told that the card was no valid in the country I was traveling to. No where on the card does it state all of the locations where it is valid, so there is no way to know until you purchase it, scratch off for the pin #, call in the # & get the info. Now that I've found out it's not valid, I of course asked if it was returnable, since I can't use it. The answer was "no". Sounds like a scam to me & I'm out $25. Very disapointed in this product & in Walgreens for their calling card.

The employees here are rude and i was told by a former employee of this store that she was harrassed to the point of quitting her job i have shopped in this store and had some of the worst experiences i have ever had in this store then i have ever had in an walgreens. I am very close to many employees in this store and have never ever heard of so much harrassment being gone in not just with the recent employee but many have quit due to certain woman and there awful remarks. One in specific i am not sure her name she is a short woman with curly hair and glasses i have heard some of the worst comments about other employees come out of this woman's mouth i do not think that women like this should be working with other people in what should be a pleasant work environment. I have also been told that even when brought to managements attention nothing has been resolved. This being a major point to to my problems here i would try and report my issue within the store to the upper authority but just assumed i would be wasting my time considering the employees don't even get there issues resolved. I think that something needs to be resolved in this location very soon or they may not have too many customers left before long.

I have been using Walgreens in St.Helens since they opened for prescriptions. This incident about pushed me over the edge...total lack of communication. Did refill of two prescriptions on the automated phone system=couple days prior to me needing the meds. Went thru drive thru to pick up and was told they could only fill one of my meds and they said I had to call CVS and gave me a phone number...now mind you that these meds are for a Thyroid issue and should not go without...did anyone call me when they got the request to refill? Bring it to my attention before I was out of the meds...?
I did call CVS and got it figured out but was so unhappy with the lack of service I got from the pharmacy that I will not be going back =my husband and I are switching our scripts to another pharmacy. No one tried to help or offer anything no explaination what so ever...Customer Service is a huge thing-and on that day the screwed up and Im done.

I always use my own bags when shopping. I put my stuff in them as I shop. This being the walgreens I use most, I went in 2 get 2 items and a manager from corporate proceeds to tell me I can not shop out of my bags. She comes and takes my bag from me and dumps my items in a cart and thennnnnn she tells me I can't have my bag back and that she will leave it with the cashier! I said no one anywhere I have ever shopped has told me I can't shop with my own bags much less take it from me and say I can't have it back until I leave. I told her to give me my bag back now and then I left. I told the cashier as I was leaving that I will not shop at walgreens again.

I just read about your lawsuit against Wegmans. I was in your Auburn, NY store today, and I had a hard time finding the Tylenol or store brand Arthritis pain formula. I finally gave up and decided to get it at Wegmans.

I think you should be more concerned about having a store that is easy to navigate, and has the products that people need, (rather than row after row of of unnecessary JUNK that seems to take up most of your store) and worry MUCH less about whether their "W" that they used in the earlier part of the last century, is too much like yours. I would think that it would much more important to concentrate on doing a better job, rather than filing frivolus lawsuits. I doubt that I will bother to go to any Walgreens until the suit is dropped . If you continue to pursue it, I will probably never darken your door again.

I am sorry that I can't seem to get the correct spelling for frivolus, but I am sure you can understand what I mean.

Sincerely, Bradley Pattington

Not happy at all with Walgreens so-called survey and sweepstakes. One, I could not find anywhere online how to get into the survey. Two, I gave up and called the 800 number. I was able to input survey # and password #, but then could not take the survey because the automated survey-er said it didn't recognize the number. I said, "NINE" three times, plainly, clearly. Very annoying. This is the second occasion when I've tried and failed to do the survey and sweepstakes entry. This time I intend to follow up with Walgreens.

My wife has a regular prescription for a class C narcotic (the kind the DEA closely regulates). Due to the nature of the prescription, she has to pick up the prescription in person from the doctor and deliver it to a specific Walgreens pharmacy on a monthly basis. She's used to dealing with all the hassle of being prescribed a controlled substance

This month her prescription ran out a week early. She takes two pills per day. This afternoon (4pm CST on 26 October 2010), she noticed that she was 13 pills short of what she needed to finish this month. First, she spoke with the doctor, who predictably and correctly informed her that he could not prescribe a refill until the month was up, but suggested she speak with the pharmacy.

That's when the fun started. She immediately called the Walgreens pharmacy to ask what could be done in the situation. The pharmacist asked her if she lived alone. No, she replied, she's married. Well then, says the pharmacist, then you may want to check to see if someone else in your household is taking your medications. The pharmacist didn't even beat around the bush and ask if she miscounted, or if she was taking the pills more often than prescribed (she isn't - one in the morning, one in the evening, as directed).

Of course my wife responded that no one else is taking her pills (it's just the two of us, and I hate to even take ibuprofen). The pharmacist said that in his experience, people will deny that, and he could pretty much guarantee someone was taking her pills. My wife asked if it was possible they miscounted. No, they double check the count. The pharmacist ended the call by saying Walgreens couldn't have made a mistake, and suggested my wife deal with the person who is taking her pills.

This leaves us both livid at being accused of theft, but even worse, my wife does not have sufficient medication to regulate the pain caused by her rheumatoid arthritis. The medicine also has nasty withdrawal symptoms if a patient suddenly quits taking the prescribed dosage, such as when the pharmacy shorts the prescription and refuses to refill it.

A quick search on complaints.com turned up several instances of Walgreens shorting prescriptions on a regular basis, even those marked as double or triple counted. Obviously we will be counting the pills on the counter with the pharmacist watching before we leave in the future, assuming we even return to Walgreens.

The Walgreens location in question is store 4989 in Springfield, Missouri. Fortunately, my wife did also get the pharmacist's name and we've included that in our communication with Walgreens corporate.

Now the question is, what can we do? Its our word against theirs, but thanks to the stringent controls on the medication, the burden of proof is entirely on us. At best, we might get an apology for the baseless accusations against us.

Dropped a Dr. prescription at their pharmacy i gave the insurance cards for blue cross, medical, ccs, came back the next day to find out that it will cost me
$99 .00 i had to refuse it at that price which was for Antibiotics bottle,
took the prescription to next door Target store in less than 15 min. i endup paying $15.00 for the same bottle is there any reason for charging 6 times the price .

We have dealt with our local Walgreens pharmacy for years. Our needs have been sporadic with occassional illnesses requiring prescription medications. However, in the past 5 years or so, our health situation has changed dramatically. We are ordering up to 10 different medications in any given month. Our Walgreens staff has been wonderful and we have made a personal connection and totally felt like our local staff cared about us. BUT, now the store seems to have turned into a training center. Each time we go in to do business, the staff has changed. There is no personal connection; mistakes have been made in either filling the prescriptions or with billing issues. We are asking ourselves if it is really worth it to stick by Walgreens. There are other pharmacies in town that seem smaller and perhaps would give us the small town caring atmosphere that once existed at our own Walgreens. One more chance is all you get...we can go elsewhere.

After one problem was finally resolved that involved $1. 00 ink - jet cartridge refills, advertised at walgreens on "earth day"... Then other problems popped up. Some more serious.

That's the problem with walgreens. If you decide to shop there you can expect more problems arising from that one shopping experience. Their stores in san francisco, especially in the sunset district, cater to asians. The stores are managed and staffed by all asian. Isn't that discrimination? The asian employees treat all other customers rudely, they won't help you if they can get away with it.

The store managers are just as bad, they mismanage these stores to the point of stupidity. Don't dare voice a complaint because it will be you that's seen as the troublemaker. This is because walgreens is a deceptive corporation, there is no real customer service. They want customers to shop there and get out, if you don't like then don't come back.

There's no room for improvement at walgreens. Corporate is worse!

So... I tried getting the $1 refills at the daly city store in the westlake shopping center. Behind the "photo desk" was this nosey asian woman who demanded to know the details on how I got the $1 refills. I told her it was "none of her business" and to just do her job and refill the cartridge. She was argumentative and rude but this is expected at walgreens. I rarely shop at walgreens.

After dealing with this witch (For use of a better word), I got my refills.
I couldn't do an entire batch of 10 or more because of the initial confusion in trying to get this earth day special. I had the cartridges but after being told by the regional manager's snotty secretary that this special wasn't going to happen for me, I threw them away. I emailed the ceo (Greg wasson) and things changed quickly. The snotty secretary changed and became so sweet. I'm leaving extra details out, like contacting the store manager (Who is never there), the assistant manager who is careless and inept, the district manager who is evasive and unhelpful and the regional manager who is well hidden, pompous and refuses to talk to the customer. If I went into all the details the story would go on forever.

My problem was resolved with my request being honored for (10) $1 ink jet refills, so far so good. Now we go back to that store for more and this time we encounter the same woman and the same young man who is the assistant manager (He screened me thoroughly the first time I went there)... They are gossiping about me and my mother! We are standing right behind the assistant manager and can hear everything.
Once they realize this the young man rushes away and the asian woman acts like nothing is wrong.

I report this crude behavior to mr. Wasson and ask for compensation, more ink - jet refills and a walgreens gift card... And why not? I mean if this were "medieval times" both employees would be openly punished in the town square. But we are civilized in the 21st century so asking for some type of compensation is warranted. Where do these two idiots get off talking about my mom and me?

My god... This is walgreens! Where all customers are treated fairly and respected... Bulls - - -!

Mr. Wasson turns this new matter over to his legal dept. And now i'm harassed by another pain - in - the - # so - called senior attorney who has violated my privacy rights by emailing me and sending me letters.
She states that nothing will be done for us because of this insult. She demands that I contact her only.

Her letter states that she wants to talk to me. Sure she does, to get the facts about the incident. She writes, "you, of course, can choose to shop at walgreens or not"... Now how's that for walgreens great customer service!

When did a drug store become a hospital? Why are pharmacist giving flu shots or shots of any kind? The dirty secret is because Walgreens makes so much money on the flu shots. They charge $30 when it only cost them a few dollars. That is more than a $25 profit. It all comes down to MONEY! The pharmacists are forced to do this otherwise they will lose their jobs. They take a ONE DAY class and then they practice on each other. And now they are ready to give shots? I can't believe the drop in professionalism but I guess any can poke a needle into your arm after one day of class. In fact, drug addicts are much better at it than anyone.

The pharmasists are disgruntled but what can they do. They are doing so many things and to give shots on top of it. There is no real area set up to do this and with the running around there is a possibiltiy that things can get contaminated.

They should have a professional nurse focussed on administering the shots and explaining all the details. They can also answer any questions and not rush to do other things. That is the proper way.

I have lived in Mo, 63304 for eight months and have been using the same Walgreens the whole time. The phameist the by the name of Chris had filled my Rxs if I brought in two of the same ones. Whicch when I moved I had some from my pcp or pain Dr. When I ask my pcp to stop writing for the pain med. He did. For some reason chris left them in my file. For the last several months he has found a reason not to fill them when it was time to fill them. I called a RX in On the 10th of Sept. IT had no refills. My doctor said to have them call ane would OK my refill. Instead of doing that he filled the one from the other that I toll them I did no want. I called him right away and he gave all kinds excuses why he filled that one and not the one I called in. when I call I gave him the RX number. which he basely call me a lier I was trying to refill another one today. He had called my doctor and because he filled the wrong RX. I d had told him not to. I don't what he told him by my Dr. stopped my RX. Which is a pain med I need. I beleive this person (chris) Is trying to cover himselp and you customers are paying the price. I really believe He needs to be replace. I went to a different Pharmey and found I have been being charged the wrong price on my copay. I really think this needed to be checked out