Walgreens
Reviews and Complaints

my name is pamela shoulders and i worked for walgreens for almost six years. in the six years that i have been there i have had five diffrent store managers. i was just terminated today and feel that i was terminated because somebody didnt like me. i belive this because with the first three store managers i never had one write up for customer complaints in four years. we got a new male store manager about a year ago and i had six customer complaints from customers who have said that they had prpoblems with me every time they shopped there i felt that this was wrong because if they had a problem with me every time they shopped there than why did they all of a suddan decide this store manager was better to complain too. this store manager was transfered to another area store and we got a new store manger about a week before halloween and i thought the complaints and the write ups would stop because i had changed and felt that i was happier and alot nicer not that i hadnt been before but these same customers still complained and said that they had problems with me all the time. i feel somebody at the store or company level didnt want me there anymore because it seems kind of strange that nobody from district or even the first three managers ever got a complaint then all of a suddan i have 10 write ups in a year for customer complaints. something just doesnt add up to me.

Hell yeah, I know you are a busy woman, but find the time to file a complaint, or talk to an attorney. It could be worth your time.

It does suck when new management gets in there and ruins your own liveleyhood right in front of your own eyes and you whitness this behind those eyes feeling the burn! My manager like all the other new ones that get in there and love to take it all away! Check out my complaint on "Fair Scheduling"!

9:12 is not ten minutes past.It's 12 minutes past. Actually, there was plenty the manager could do. He could give the kid a write-up or fire him. Managers are in charge of the cashiers. They can do stuff.

seriously, you are an idiot for yelling at the manager. Customers like you should not be allowed at the store.

you are the idiot. The manager didn't want the cashier walking away when it wasn't even time to go.YOu are supposed to wait till 9:30 to do your go-backs. The cashier left when he wasnt supposed to and deserved a write up.

Your complaint is stupid. The older guy (more then likley the manager) was tryin to show some customer service and respect.

I am unsure what the loud conversation mean, but it sounds like the manager was concerned about customer service and being responsible. You state that the manager apologized . There was no threats or name calling toward the employee. The employee just walked away from customers . I think if I were manager, I would have said a bit more to the cashier. I do not think the manager was an idiot at all.

Walgreen's is a big evil company owned by Mormons and doesn't care about people AT ALL. i will love the day that this company falls. my spouse is employed for this company as an ASM and they drag her to the point where she cant even function at home. I hate Walgreen's and she will be quitting soon. she is also apart of a class action lawsuit against this evil company because they constantly work their formally known EX-As past 44 hours without any compensation on a regular basis. she used to be proud of working for this company when "the Walgreen's family" actually owned it because the core values were uplifted and everyone was happy. now that he is dead and the Mormons own it, its all about a dollar and nothing else. The SMs and DMs are blood thirsty agents doing the dirty work (slave driving) for a falsely concerned corporate. Yeah, they have an anonymous employee hot-line but it doesn't do any good when they turn around and notify the person being complained on and tell them who did the complaining. This just sets a person up for retaliation. Ive never seen such evilness except in politics. I have one question Walgreen's. Why the hell are you forcing the topped out EX-As/ASMs out the door and keeping the SMs who really don't do a damn thing and make the most in the store? STUPID! STUPID! STUPID! my wife has never had performance issues in her entire Walgreen's career, now all of a sudden she does.what a way to do someone who used to bleed Walgreen's! OH wow, you may win the battle, but you you will never win the war. I am devoting my self to getting the word out about this company on every website that i can post on, every newspaper that will hear, and every contact i have (and i have millions). the only way to stop these people is to boycott them and force them out of the united states. it may have started as a decent company but its a hell bent sweat shop today. stay away from this company!

I agree with this. Walgreens was very selfish with benefits that were given to me while I worked as a third shift cashier making little more than min. wages. I slept in my car for 3 days so I would not miss work because the snow was so bad I could not get home and then back to work, and do you think management appricated me. NO! When I had 3 days of vacation due me management tried to steal it from me because they would not let me take the days I was owed and I even tried to ask for them on the days the manager Mr Slentz told me I had to take them. Then when I got really bad sick and had to be out of work and then my husband had a very bad accident(in the burn crital care unit for 8 days) management was worse. They implied that I was putting on (blood pressure was 220/144) and that my husband get hurt on purpose so I would have to be out of work. When I went to management and told them that my doctor told me that i needed to get off night shift before it killed me, it took 4 weeks for management to even try to move me to a different shift and still was going to make me work another 8 straight 10 hour nights and still made excuses that management could not find anyone to do my shift I had to let Walgreens have it because my health and life was more important than making them money!Really a family orinted business and concerned about the health of their employees...Talk about the new campain they have to make their employees healither...That is a lie and a joke.

I hate working for walgreens. This company does not care about the well being of anybody except themselves. The corporate portion of walgreens, along with some store managers only care about getting work done with the least amount of people (thanks for burning us out!), They want so much work done in a unrealistic amount of time and man power. Work the top bays!, All bays in one shift by your self . This company better wake up or a lot of employees will be leaving when the economy gets better, oh, but thats probably what you want, apparently it only takes 3 people to run a store. GOOD LUCK! Welcome to Walgreens

so true

you have got to wonder if Wasson and the other powers that be could live off what we the at store level shmuck make...Think about it we are doing their suggestive sale their fundraising and what do we get in return? a poor paying job, cut insurance that still fattens the higher ups pockets stress from the customers wondering why we can't remember all the coupons and sale since there are WAY TOO MANY. One item can be on three different sales and they must each have their tag. I wish for a month they could come to work as a store level and and NOT be known for being a higher up...and get the crap dished on them...then maybe they would re-consider some of their decisions...I know...the bottom line is GET THE MONEY...but geesh...It used to be a great company. But here of late...they seem awfully GREEDY.

Walgreens -- all I can say is "Rewire for Growth" is the equavilant to "Rewire for FAILURE". Corporate is clueless and it is clear and I wonder what "Walgreens" family thinks of the tabacole of the "New Walgreens". Geez it use to the "Pharmacy America Trusts". They certainly cannot state that anymore. How many jobs have they outsourced to INDIA and the PHILLIPINES (or are going to = 800 American Jobs LEAVING). So I guess this is why the new slogan is "Theres AWAY". Which should further read "There's A Way - FAR AWAY from WALGREENS". So sad!

I think it was sent to the DM's and discussed between them and the store managers. I was told about it from a good friend, which was later confirmed by my store manager (independently). Apparently corporate knows that the way they handled things was a screw up! It makes me wonder about what exactly went on when Mr. Walgreens walked in and quit. Due to corporate's response to his sudden retirement, one get's the idea that he wasn't very happy about the way things were changing. Now they are trying to promote these changes to us (in good light). They must think we are idiots. How insulting! Welcome to Walgreens!

A little known email that admitted their mistake? Who received this email and where is it? What specifically does it say?

I am in complete agreement. This is just setting the stage for more changes to come. The plan is to have the most senior employees "retire" so the imediate cost of benefits is reduced. I have been employed for 17 years and I am very dissatisfied with the company I used to constantly praise. The way the company has treated is employees is totally contrary to it's core belief system. Just a recent example of there inappropiate decision making is the way they desided to announce reducing the assistant managers hours being cut. There mistake was eventually recognized, by a little know e-mail that admitted there mistake. Just wait Walgreens employee's the great company we once were is slowly breaking down. As for the management staff, be on the look out for more changes to come. Pharmacists should be observent as well, the new POWER system they are installing now means FEWER pharmacists necessary to run the every day operation. This is another example of core beliefs down the drain. For those who have been around for awhile do you remember, "Nobody waits, " well now they have desided to change that too. They surveyed and discovered that a waiting customers is a small portion of there buisness so now they believe the one pharmacist will be able to F4, fill, counsel, etc. without the help of additional staff. WELCOME TO WALGREENS!

My situation is opposite. The generic version of my medication wasn't approved by FDA. So it wasn't covered by my insurance company while the branded version is covered.

The dope at walgreens filled it with Generic version and made me pay $35+ as opposed to $10 copay. Shouldn't she have had the common sense to check which version is covered and which isn't?

Because I realized this after taking one capsule, they wouldn't exchange or refund.

try working for these people as i did! OMG! it is worse in upper management...and if you do not do exactly as they want you to...they will terminate you without cause...

If your not black, don't apply at Walgreens. If you are black, apply there and then find the perfect opportunity to sue them.

I work at Walgreens, 1 hour photo, and they are slave drivers. Trying to get as much out of you as they can for $8 an hour. They didn't train me very well, I was rushed through my computer training, ppls, by my store manager. My district manager came to the take care clinic one day and ended up getting sent to the hospital. When I saw the ambulance out there for him I was like "good, hope he's in there for a while." I usually am a nice person and don't think like that but this guy deserved it for putting such stupid asinine expectations on his stores just because we have a recession going on. And why don't I see any black people working at Walgreens? They know that black people won't take their [censor] so they just don't bother to hire them. If a black person is reading this please apply at Walgreens, don't get the job and then proceed to sue them for discrimination. You will be my hero. The problem I have with Walgreens is that they only put 1 person in photo at all times, ALL TIMES. Then when you call for help no one gives a [censor], but your expected to help the front register all the time. Then the photo head gets mad at you when you have too many late orders in the system. It's like they think you can split yourself in half to do every thing. The district manager gets mad when you have too many late orders and NO ONE waits in line at walgreens, so you must always take customers from the front registers. When I am running the photo lab a manager walks by with a cart of [censor] for me to put away. Like I don't have enough to do already. Horrible slave drivers and our district manager is the son of Satin. I have worked at many retail stores, even Walmart, and Walgreens and Lifetouch Photos are the worst.

I'm a Walgreens assistant manager and I totally agree with everyone here. I've been labeled "bad" because I informed my store manager that I didn't want to be a store manager, I wanted to work in the district office. Instead of that being a good thing, I was told that I was wasting a space in the store for someone who could be a store manager. But the funny thing is that they are slowing down the new store opening rate, so they really need people like me until the openings speed up again. Too bad for them. As of today I'm looking for a new job.

Yeah, Harold, it's business but it stinks.

Walgreens is pretty far from a perfect place to work and honestly you could do a lot better than management. I for one do not aspire to the lowly heights of walgreens managment; they don't get paid very well for what they do and you have a 75% chance to end up working for some satan-spawn who believes they're put on earth to be as big a ### as possible...all in the name of the bottom line.

I could go on ALL FREAKING DAY about this kind of crap but it really is everywhere. Even if you did complain to district nothing would be done. I have a few walgreens horror stories I could share but I won't be cause I like my anonymity.

I have two pieces of advice for you:

1) Go to school for a healthcare related job; high demand, often reasonable school requirements, much better pay than walgreens.

2) Take a deep breath before you go into work, put on your best smile and remember that you are better than the people who perpetuate this type of atmosphere at work. Think of your time at walgreens as temporary, the troubles as transitory; make your mantra "this, too, shall pass".

Finally, ask yourself a very important question:

Do you REALLY want to work for someone who says in all seriousness "You don't have super star quality" in reference to a management position making about 12 to 14 an hour...

You're better than that.

business and management are all about the dollar - thats how it is, if you want that position - better get tough cause its like that everywhere.

go try to sell cars and be nice - see how that goes?

or go to best buy and sell electronics - need to push the extended warranties.

its business.

Walgreens puts your information in the computer, phone number, address, email address ect. As long as all that is correct, you should be getting emails and phone calls with no problems. We DO NOT have any sort of control on the website at store level at all. You are wrong in assuming we do.

Dear Minus: nobody was talking to you in the first place. They're referring to the original post.

As for the original post, the pharmacist has absolutely nothing to do with the website, and the way you worded everything probably confused the hell out of the corporate office, too. The pharmacist DOES input your info for the store records, but that has absolutely no connection to the website.

dear Aaron: Did you read the right complaint? It has nothing to do with neglect or a system glitch, or their website. You are confused.

Sincerely, Minus

dear iodiothater: Did you read the right complaint? Mine has nothing to do with the pharmacist or their website. Sincerely, Minus

The stores generally have nothing to do with the website. Not sure who told you otherwise, but you should know that people at the corporate level rarely have any information about how things actually work day to day at a store level. Their knowledge is all theoretical.

But all that is academic in the face of your mindless idioacy. Neglect? What? When did you suffer neglect? How were you wronged? Because there was a system glitch and the website didn't send your information to the pharmacy like it was supposed to? What do you think you are entitled to here? I hope that if I am able to retire someday that I'll have better things to do than submit baseless complaints in an effort to denigrate a company that hasn't done anything to me.

I'll bet the people at the store you frequent will be glad to see you leave forthe last time.

You sound like an idiot. Whether you have a valid complaint or not is impossible to tell because you try to sound intelligent by putting a bunch of big words together and instead come off as completely confusing.

Believe me I am no defender of Walgreens but the pharmacist does NOT have anything to do with their website and we aren't given any information on how the website works. How about calling in your refills if you find the internet too difficult to use? Or are you too busy writing overly wordy accounts of a really stupid complaint?

hi Richard: I have big issues with walgreens also. Have you tried Costco or k mart, they are awesome and a whole lot cheaper. Check out their prices. I am content now. NEVER GO TO WALGREENS.

sINCERELY, Minus

One- did this walgreesn you when to have your insurance on file? Did you bother to give them your card? Did you ask for the generic? All of these are your fault. Walgreens charges the same as every other Pharmacy it's up to your insurance, wheither they cover the drug or what your co-pay might be. Some times the manufactuer changes the drug causing the one you used to get to become unavalible. Maybe the new drug costs more or is not covered. Either way... Shut the hell up

I third that. I have a prescription that was $30 and now $100. I already stoped taking one prescription. HOW MANY PEOPLE HAVE TO DIE SO WALLGREENS CAN MAKE BIGGER PROFITS?

I have to second this, as Walgreens overcharges on prescriptions an absurd amount. The only reason to even go to Walgreens is that they have a lot of stores that are open 24 hours; that is the only positive to filling prescriptions there.

I think Walgreens is a great company...I get my prescriptions filled there..they are on time with my prescription..the staff is always friendly to me and recognize me by name..it sure beats waiting in line at Walmart for 2 hours to get a prescription and it beats CVS...just because one employee gave you a bad experience that doesn't mean that all the Walgreens are that way..It is very difficult having to please all the customers and constantly keep a smile on your face even if the customer is rude to you or you're having a bad day..A employee that works at the store I do business best friend was murdered..but yet she still came to work and dispite customers getting nasty she still managed to do her job..so take the good with the bad.. it is not that serious that you have to publicly try and humiliate the person because you are angry..Be the bigger person get over it life is too short

I have been going to my pharmacy for a few yearsa. They always send me
scripts I did not order. This time I had just got my meds refilled. then when we went to
get another script, they refilled all my meds and gave me stuff I do not use.
I got mad and told them to cancel my account with them that I was taking my business
else where. How can pharmacys get away with sending the wrong things and making me pay for it?
It's not right.

I have been going to my pharmacy for a few years. They had always send me
scrips I did not order. Making my bill very high.
This time I had ordered my medicine the first of the week. I got them. Then had to get
one more script my friend went to get them. They sent me stuff I never use. My doctor
had scripts for things I don't use and they filled everything again. they always complain about
insurance and they gave me more insulin. I refused to pay it but they forced me to. I wrote them
a letter and told them to cancel my account that I would be getting my meds filled at CVS.

sorry... i had to stop reading. Is that English?

No the customer is not always right. Did you not even get the point of Aaron's post?

If we suspect that you're buying cigarettes for an underage person, we are not supposed to sell them to you. It's legality, not us trying to be difficult.

But yea seriously that training vid did make me paranoid too. I work in the photo lab, so I don't see the tobacco buyers all that much, and when I'm called to check at the front, I always ask for ID if they look under 40, cause I had some friends in high school who could pass for 30 or 35, I mean, who actually DID quite a few times.

Well, unhappy customer, you are the reason that people like me have migraines.

See, we happy few who man the front lines in the war on stuipd customers are often subjected to police officers sending in minors to attempt to purchase tobacco products illegally. If you are caught selling a minor a tobacco product you face a large fine and most likely the loss of your job (if you work at walgreens, at least). It doesn't help that the tobacco training thing we go through seems to be designed to make you paranoid.

I have had similar situations with customers and sent them packing; the clerk did the right thing and the only reason you got your way was to get you out of the store.

You sound like a petty, abusive child who threw a temper tantrum to get her way. For those of you playing along at home who think that retail is easy and working at walgreens doubly so I humbly submit the testimony of "unhappy customer"...this is what we have to put with, often several times a day.
//begin rant
So I'm going to make a plea right here and right now. Can we not be civil to each other? Instead of name calling how about some understanding? Sure, we all lose our temper sometimes but I sure as hell don't come to your job and call you names. Believe it or not I don't call my customers names (even though I do want to sometimes).

What kind of society are we heading towards when we can't even be bothered to be decent to each other?

Might seem weird coming from a guy who has unloaded on more than one person with a complaint here, but consider this; most of the people I get mad at are the ones who refuse to see what other people are going through. Have a little sympathy for each other and for God's sake, be DECENT to each other. Find ways to resolve problems in the store without coming online and whining because you didn't get your way! Managers are there for a reason.
end rant//

I hate walgreens. Especially the location in San Rafael CA. The employees are rude and not knowledgeable. My brother forgot his wallet at his friends house, he asked me to buy him some cigarettes. I had other merchandise in my shopping cart and my brother was standing right by me. The clerk refused to sell me the cigarettes because he did not have his id. I called her a stupid ### and said that I have my drivers license. I tossed it onto the counter, and told my brother to go outside and wait in my car. She called over the store manager. When the manager showed up I said what is the problem now, I called the clerk a liar and said that I never came in with my brother. Finally I was able to purchase cigarettes.

And you didn't speak to a manager because...?

Seriously, if you were that offended then talk to the bloody manager.

Of course I suppose that it's impossible for you to recount the entire event; your story sounds like one child telling on another in that you carefully omit any details that could cast you in an unflattering light. Your bad typing doesn't help your case at all.

For the record, and for anyone else with similar complaints, try to get help from a manager in the store BEFORE coming online and whining. If you had gone to a manager and your concerns were not addressed THEN come online and leave a complaint (including the part where the management was no help). Hell, if a manager ignored you I'd be tempted to call the store myself and ### them out, but if you aren't even going to try and use the system avaliable to you then you only have yourself to blame when nothing gets done about your problem. Schmuck.