Walgreens
Reviews and Complaints

I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
blame the manager

well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.

Terrible customer service

Walgreens in Stuart’s Draft Va! After Tricare shuts down most of the small pharmacies in the area , the place is mobbed. Pharmacists quit 2 at a time, staff told me my drug would be ready in a day, then 3 days later it is still not ready…..15mins= 1 hr.

Then to 2 different employees I told them not to fill 2 other scripts, then deliberately held me up to charge & fill them. This is madness, I am disabled & I had to drive over 15 miles one way X 3, tried to call but no one answers their phones. Good Luck then, this store will surely not be able to keep its doors open as well. Lying to customers & not anticipating the run on what few larger chains there are!

Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

I had to drop off and pick up a prescription for my son who has Sickle Cell Disease I was really disappointed with the staff at the Walgreen's in Durham NC on Holloway St.We have always known that most people in the Medical field look at Sickle Cell patients as drug seekers and this was shown to me by the pharmacy staff that took five days and finally said that they didn't have my son prescription that I dropped off or authorization information, my son ended up in the hospital because he couldn't manage his pain at home.So I would like to thank the staff and only hope that one day you walk a mile in my son's shoe and I hope that you have someone helping you with a heart.So I would suggest you going some place other than where you work.

I left the Drs. office on Sept 06, 2013, i had a prescription to fill and my insurance has me pay nothing if I go to Walgreen.well I went in to get my meds, and was told it would take 3 hrs. to get it filled due to the fact it is a narcotic, i was told and the new proceedures it would take 3 hrs to fill it, i asked since when did this come into effect she said, Feb.2013 I told her I have this filled every month at Walgreens and it is always, 15-20 mins.I thought about it and was gonna come back but I live 18 miles away, so I asked for it back and they handed it to me.I think this was a flat out lie, and when I asked for it back, they were all standing around talking, so I took it to another Walgreens and they were out, so once again I was looking for another store, finally went to CVS and got in and out in 12 mins.Botton line is I will never ever go back to the store on Tillitson st. in Muncie Indiana.They were very rude and just acted as if I was bothering them, so cause of that I wasted gas, running around and had to pay $ 7.00 when it should have been free and done in a few minuets, not hours, and I will also let people I know how rude I treated by this Walgreens.I mean I am a well dressed, well spoken, very polite person and I will not be treeted this badly.

THIS WAS MY FIRST TIME SHOPPING AT WALGREENS.COM AND THE EXPERIENCE WAS NOT GREAT. THEY DID NOT SHIP BOTH MY ITEMS THAT i BOUGHT, I CALLED CUSTOMER SERVICE AND THEY TOLD ME THEY WOULD SHIP THE ITEM THAT WAS MISSING, HOWEVER IT NEVER ARRIVED. I THEN CALLED BACK AND SOMEONE TOLD ME THE ITEM WAS NEVER SHIPPED TO BEGIN WITH. I ONLY ORDERED TWO ITEMS AND THE WHOLE TRANSACTION HAS TURNED INTO A TOTAL NIGHTMARE. I CALLED CUSTOMER SERVICE AND THEY SAID THEY WOULD RESEND THE ITEM, HOWEVER AT THIS POINT I DON'T EVEN WANT IT ANYMORE SO I ASKED FOR MY MONEY BACK. I WILL NOT EVER SHOP WITH WALGREENS AGAIN. I NORMALLY DON'T SHOP HERE ANYWAY I USUALLY BUY BEAUTY PRODUCTS FROM WALMART OR HARMONS. THEY HAPPENED TO HAVE A SALE ON THIS EYESHADOW I COULD NOT FIND ELSWEAR, SO THATS WHAT LEAD ME HERE. WALGREENS IS TO EXPENSIVE IT'S WORST THAN CVS WITH THE PRICES.

Go Figure.Sounds like Walgreens.As an Employee I see it happen all the time.The managers disrespect costumers and employees like if their dirt.It's bad that all these compaints cant change anything.It gets over looked so they dont have a bad name.Im sorry to the lady that cant get a refund.It makes sense.Walgreens do anything to get people to buy stuff and it's hell if ur not satisfied OR if it's THEIR FAULT!Someone needs to do something about this.Corperate is just as GUILTY as the stores getting these complaints!

oops..my bad i meant this to be a comment i should have filed as complaint. will do so

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

My parents brought in photos to be developed throught the 1 hour processing. Well when they dropped them off the clerk there told them that the pictures would not be ready until 2pm. My mom called the store at 2pm to make sure the pictures were done and the clerk said that they will have them done for 6pm. So around 6pm my called back to go and pick them up, well now the clerk told my mom that they need to send them out to have them developed because they machine is down. Why didn't they tell us that the machine was down in the first place, we would of brought them to a different place. When my mom finally went to get them she asked to speak to a manager they sent over the assistant manager to speak to my mom. The assistant manager has a MAJOR attitude problem and she should not be a manager at all. Managers need to have customer skills and she doesn't. My mom and I are managers for where we both work and we try to please the customers, she didn't even try to. She never offered any discounts or coupons or anything. How can you have someone be a manager for a place that I do know does good business, I hate to say this but you are going to loose customers that way. I will never return to Walgreens again, I will stick to shopping at RITE-AID!, they have awsome customer service. And let me tell you they help and please the customers.

I just realized I was SEVERELY shorted on my generic Xanax that I have taken for years. Because I am on medicare it is not covered. Unless they made a counting error they can audit, I will assume I am going to get no satisfaction although I am missing 1/2 my Rx that cost me more than $83. I'm not the drug addict. I always fill at the same pharmacy and from one doctor. If its not a counting error my Walgreens has an addict or dealer on duty. I never thought I would have to count so many pills but obviously I will have to for now on. My doctor will give me an Rx if I need it but either way I am paying a fortune, much earlier than I should have to. This is very unfair. Believe me I wish it wasn't Xanax because then medicare would investigate. I have every intention of calling the DEA if a proper investigation is not undertaken by Walgreens

some of these folks need to give "IT" a rest!

All of you who have experienced poor service need to come to Athens Alabama Walgreens. The Walgreens pharmacists and staff are wonderful at this location! The pharmacist manager has shopped for ME throughout the store. They are well educated, very well trained, compassionate, helpful, kind and yes, efficient. It is a joy to shop at Walgreens Athens, AL.

That is really strange. Did you call the RX manager or district manager? That's not common of Walgreens in my area, but I'd report it or else it will keep repeating. Sounds like poor training or new employees.

I have had a bad experienc myself at Walgreens, Kennedy Blvd. WNY, NJ. My Dr. persrcibed vitamin D 50, 000 units, with the 1 monthly dose, and I recieved a bottle with the dosing of 1 daily. I took them for about two weeks. My next Dr. visit blood test showed higher levels of calcium and it turns out that excessive amounts of Vitamin D causes this (could cause kidney failure). The Dr. rechecked his RX and indeed he wrote 1 pill per month NOT 1 pill daily as Walgreens pharmacy did. TILL THIS DAY, NOT EVEN AN APOLOGY, for there error.

Why is every complaint about a pharmacist in these blogs made by a druggie. It is always a controled substance. You are either shorted drugs, turned down because you run out before you should which means you are over using the drug. If your doc wants you to take more of the drug than he previously indicated on the writen prescriptions then you must have a new prescription with new directions in writing. What is so hard for you to understand about a simple set of federal and state laws. I will say that I have never had a single patient claim I had shorted the on an antibiotic, of blood pressure pill, just on hydrocodone, alprazolam, ect...

Walgreen pharmacy and store managers are rude, unjust, out to make a profit at the expense of consumers. Saw doctor multiple times for an injury, prescriptions were filled by Walgreens, but on the 3rd time, the prescrip was almost 4 times as expensive. I asked why. She shrugged. I asked the pharmacist. He said your doctor prescribed it. The prescrip was only in case ran out. At my doctor's appointment the next week, I told him what happened & he said the drug (different name) is for he SAME purpose, that he has no idea of the price at a particular pharmacy, & that the pharmacy should have looked at my record, saw the drug for a quarter the cost, that they (as experts) should have either told me that the drugs were for the same purpose OR offerd to call the doctor. I had no idea the 2 drugs were for the same purpose. Only the experts know and they took advantage of a consumer. I took the drug back for a refund and had to be subjected to rudeness and made to look the bad person ... when I had no idea until I talked to my doctor. The pharmacy people are the experts. Plus they market that they are customer-oriented. Neither was present here. I wanted 2 things: a refund and a policy change so that no one would be subjected to this again. They gave me a refund, but absolutely no apology and definitely no policy change. Rather, they bad-mouthed me. I will never do business with either Walgreen's pharmacy or Walgreen's store again. I will write corporate of this incident, but, given the above complaints, do they really care?

I have already made a complaint with Walgreen's pharmacy corporate office. I guess I should have learned my lesson. I have been taking alprazolam for seven years. Every third or fourth time I fill my prescription, I am told that they have to reauthorize my insurance coverage (?). This delays the prescription for 2-5 days. The problem is that when you stop taking this medication you begin to have severe symtpoms of terror, rapid heart rate, arrythmia and tonic-clonic seizures. The first time I complained, I was assured that my prescription would never be delayed again. It was. Now, the pharmacist tells me to just deal with the withdrawal symptoms. I should state that it was Monday when they told me they sent out for authorization. On Thursday, I called the insurance company myself and they had not recieved any request from Walgreens. On Thursday, after I confronted the pharmacist, he finally sent the request. I told them since it was their fault, they needed to advance me medication. The pharmacist then proceded to lecture me about my medicaton stating that he was "not comfortable" dispensing it at all, much less advancing it. Apparantly, he is more comfortable with me having seizures and possibly dying. I do not go to the pharmacy for a lecture. I have a doctor who has decided with me how to treat my illness, which is not the pharmacist business. I can't help but feel stigmatized because I have a mental illness even though my mental illness is well controled with alprazolam and lexapro. I am being discriminated against! If this medication were insulin, the pharmacist would have no problem giving it to me. But since it is a controlled substance, and he thinks I am insane, he assumes I am trying to get high or sell it on the street or something. I don't get any high off of the dose I take. I just want to feel normal. I definitely wouldn't do anything illegal with my medication. When this prescription goes through I will be changing to CVS. I DO NOT need a pharmacist making decisions that effect my health, work, social and family life. Especially if his decision could result in my own injury or even death! BOYCOTT WALGREENS PHARMACY AND STORE!

Pharmacist at the Walgreens, 1 Torras Ave., Brunswick, GA 31520, refused to fill my prescription. I was only at the Walgreens store because I received a letter that my favorite Rite Aid had closed and all my records were sent to this Walgreens store. These were the rudest people that I have ever seen in a retail store. After two hours of being ignored, I requested my prescription back, drove to the Rite Aid five miles away and had my medication within 15 minutes. It appears that this attitude/behavior from the employees is not only tolerated but, perhaps, encouraged. It is not being corrected -- WHY?

I have to agree that Walgreen's is not customer oriented! Their employees are RUDE- I have been at the checkout counter when the person checking me out was too busy asking another employee to get him something to drink- then actually getting money out of his wallet to give to her instead doing his job!
they were discussing when they would be "getting off". Also, on Sunday- Jan 11, 2009, I was checking out( and by a lady who is almost always rude) I mentioned that the toothpaste I had was on sale- 99 cents w coupon. She informed me-after charging me full price- that I had purchased the "wrong toothpaste" mine was not on sale. I advised her that according to the price tags
on shelf- it was 99 cents-( she had just checked out my sister-who had the same toothpaste- and told her she did not get $2.00 off the price- only a coupon for $2.00 to use in the future. She was not pleased that I did not agree w her- she called for a manager and told me to go to the cosmetics counter and complain to him. I took the MANAGER of the store to the shelf where I got the toothpaste- and it did show that the toothpaste was 99 cents with a store coupon. The manager however, did not seem too interested- he did however give me a $2.00 credit( to my charge card). My sister then advised him of her problem with this lady and he also gave her a $2.00 credit. He did not apologize. I advised him that the store employees should be aware of the sale policies so that the CUSTOMER would not be so inconvenienced. This appeared to make him angry. You would think that a store manager would want to make the customers( the stores means of staying in business) happy.

Don't do business with Walgreens, they constantly mess up prescription orders, refuse to return money owed to customers, enforce job discrimination, and routinely mistreat good customers!

The issues that I've had with Walgreen's pharmacy has never really been the pharmacist's level of knowledge, all of the ones I've talked to have been quite knowledgeable. Though truth be told I can count on one hand my direct interactions with a pharmacist. Most are with pharmacy techs and when things are by the book, I've had no issues with pharmacy techs. I could boil down my complaint into a simple request it's this: don't patronize, don't assume, and don't lie, with an emphasis on that last one. In return I promise these three things to any member of a pharmacy staff I interact with. I fully understand that pharmacies are operating on very low staff with very high volume, and most often probably underpaid for the amount of work they're doing so if there's a mistake, or something fell through the cracks, just tell me, and that way I can get a realistic expectation of how long the delay is going to be. I've currently been waiting four days to fill a prescription that was inadvertently sent to a walgreens in another city where I used to live, and despite multiple conversations with staff I have no idea why. They told me that a manual transfer was required since it was a paper prescription. Which right off the bat doesn't makes sense as my doctor has always sent electronic prescriptions. Assuming it is a paper prescription however, I still don't know how long this will take. I got a very vague estimate of 24 hours, but maybe longer. My suspicion is that the prescription either was mailed, in which case I could have make the hour and a half drive myself to get it faster, or the prescription is lost and because this falls on a weekend they need to talk to the doctor to get a new script sent over. In which case I would prefer that they simply be honest with me so I know. It's blood pressure medication, so I can manage for a few days and it wouldn't be the worst thing in the world, but if it's going to be a week I'm going have to find some kind of stop gap measure. I also understand that the DEA is very strict when it comes to c2 drugs and that it's the pharmacist's licence on the line. So if you're not comfortable filling a c2 prescription, just say so, and explain why. Since there aren't refills on c2 prescriptions and given the fact that you can't fill one before 30 days that means I, as the patient, have less than a day to solve any problems with filling that may occur. What makes people angry is when they get the run around. When I go to fill my c2 script and they say they're out of stock I have to try and figure out whether they are actually out of stock or whether they just don't like the look of me. Am I not well dressed enough, is this pharmacy in a bad neighborhood, is it too late at night. This is the least of the problems I have with my c2 script. More often then not it's the attitude. Let me emphasize that I'm not talking about overworked and stressed out staff that may inadvertently take out their frustrations on me, I get that. No this is very apparent and very personal. It doesn't happen every time, but it happens more often than not. I'm guessing that this is because I am a man in his mid 30s who lives near a college campus, but that's just speculation. Sorry I don't really have a more conciliatory response for this one, simply put the majority of pharmacy staff treat you like a criminal whenever they see a DEA number on a script. It's a problem, and if you don't want patients yelling at you about it, then stop slinging mud.

I agree completely. Nothing but trouble with my walgreens and exactly the same things you described. They like to play God with our pain! But guess what they say about KARMA?!?!

To: Jeffro53 { I read on 3-28-15 }

I have read about your message and complaint on 3-28-15. I feel sorry for you. You keep paying out over$100 and you got only small amount back or not got pay at all. This is a SCAM ! They did NOT tell you what to pay first, it is NOT right. Stop it before you loose all the money! It is better lose some than lose all, to save yourself.
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Virginia
New York, USA
virginiaonline123@gmail.com

I agree, and I feel the job "discrimination" has a lot to do with the fact that the OP cannot accept that someone else was more qualified when she herself applied for a job, and rather than admit someone was more qualified than her she claims she was "discriminated" against.

I have never been to a Walgreen’s but have found that CVS does similar things on when a prescription can be filled, there are 30 days on refills meaning you get a 30 day supply but sometimes they refuse to fill a prescription because they say you are a day early, now I've found it to be the same pharmacy lady who does this, doesn't happen with the other ones just her, she is counting 31 days instead of 30 when figuring out the exact refill date which means I go w/out pills for one day when I have to deal with her. They also like dictating if you need a medicine or not as if my doctor doesn't know any better, not all of them but there are some who get on that power trip and even look like they take some kind of pleasure in embarrassing you. Now, this is only for medications such as for pain, etc. I am beginning to feel like I need anxiety medicine just to go and get my medications filled because I don't want to be embarrassed and I also feel that they should not have to ask you to name what medication you are picking up, they have it all on computer and usually there is a line of people behind me, that to me is personal info, the same with giving out my birth-date, they can look on my drivers license but I do not want to give that out to anyone behind me in line or phone numbers either. And recently I was prescribed a medicine that needs a prior authorization which I hadn't heard of before, so I just paid for it with cash because it wasn't that much anyway and I didn't want to have to wait days for it to be authorized in which glad I did pay for it because I got a letter from insurance saying it would not be authorized which is frustrating to me because it is helping me more than the pain medicine I was taking, they will authorize pain medicine but not this medication, senseless but I will continue to pay out of pocket for it as long as pharmacy will fill it, I am not sure how that works. Does anyone know if I can continue to pay for it myself even though insurance wants a prior authorization as long as my doctor writes the prescription?

www.healthwarehouse.com

First, obviously most of you haven't a clue about how a pharmacy works. Instead of blaming Walgreens, or any other pharmacy for that matter, look at the people that are running your country. And believe me I say that lightly. They are the ones that are causing the problems at the pharmacies. Then comes you insurance companies. The gov't want to control every aspect of your life, and your medication, where it is hurting the majority of us, it a great place to CONTROL! As far as the way the pharmacists treat you, look what they have to put up with, probably close to hundreds of people all day, every day of the week. And quite frankly, it's people like you, trying to fill your medications that are controlled, way too early. What would that say to you? It says to me you are either taking extremely too much, or selling ( according what the meds are) . So again, stop blaming the ones that are trying to help you and do your homework, heard of OBAMACARE? That's what is causing you and getting your medication a problem. If they see your name on that computer, that you have gotten this more than once or too early, then you're considered "Dr. Shopping" and probably abusing . It's not the pharmacists people. Where have you been? Since this "president" was put back in for another term, haven't you felt like you been in a communist country? Slowly but surely he is putting his nose in everyone's lives. So once again, the pharmacist are only getting a certain amt of certain amt of medicines, and having to take contracts with drs so the gov't can keep up with how much of certain drugs they dispense. So, i would say if you had that kind of pressure on you, wondering when DEA was gonna check on you, plus your regular stressful job, then the bit--y people that come in and gripe cuz u aren't kissing their feet, I'd say you'd probably be a little on the edgy side too. And just to let you know, we have a wonderful, very helpful, pharmacist at our Walgreens near Kingston, Tn. And I promise you, if you move your scripts somewhere else, you'll be griping about them before long.

I have been in pain for more than 35 years, but have only taken pain meds for the past 15 years. I too have been treated poorly at Walgreens . Just last week a phaacist that O have known since 1995 lied to me, declaring that my Rx was 'very hard to get' and besides, they didn't have it anyway. I later learned that supply was not the issues it all. This pharmicist told another pharmacist that I know, that he did not "feel comfortable" filling my prescription. I felt terrible about this- embarrassed and humiliated, and especially, betrayed.

This man pretended to check his stock (on an open shelf, NOT where scheduled drugs are kept under lock and key). It was a charade! Enacted because his coward did not 'feel comfortable'.

Who is wrong here? The patient who has taken the same medication for years without a problem? Or the professional who lied? Why not check the Florida Electronic Data Base, where my doctor and my Rx's are recorded? Why not just talk to me like a human being? Ask my about my pain. Even though it really isn't your business, I'll gladly tell you about the terrible trauma I survived at the age of sixteen.

Because this Walgreens pharmacist did not feel comfortable, and chose to lie about it, I suffered so much unnecessary pain! Without my medication, it is not a matter of being uncomfortable, it soon becomes a matter of praying for death to relieve me of the pain.

I have been treated shabbily many times by Walgreens so-called professionals. Lying to customers and patients is not professional behavior. And all this because of someone else's bad behavior.

Your argument that these Pharmacists are 'protecting' me in any way does not hold water. Because the man LIED. And don't think withdrawal can't cause harm. When a pharmacist has denied filling my Rx, my blood pressure has spiked to 180 over 95, from my normal of 110 over 50. Not to mention the heart arrythimia that comes with it. Does this sound safe to you?

The torment that good people are being subjected to, having their much needed medicine withheld, being criticized, scrutinized, and insulted by drugstore staff is immoral, and should be illegal. This behavior causes real harm. It must stop.

With over 250, 000 employees it is safe to say that there are good ones and not so good ones. I can tell you that Walgreens spends a ton of money on training and development of employees. And, the general public is wonderful to serve. I suspect, however, many of the people that have taken the time to comment on this site are in the vast minority of our customers. And if you were to ask them the last time they complimented ANYONE on ANYTHING, they would have a difficult time recalling one. I have seen customers begin dropping 4 letter words to elderly female clerks because we ran out of pencils. Really? Pencils are worth degrading yourself and treating a fellow human that way? I have seen a customer lift their dress and poop right in the middle of the aisle. I had a lady tell me that we should be ashamed of ourselves because we did not have a public restroom. ( The reason it is not public is because people were shooting up herion in there ).
It is a shame and it makes me sick to read all these negative comments. I know that nobody is perfect, but we sure to try and put our money where our mouths are. I apologize to anyone who has been hurt by poor service, rude service, or ran across a bad employee.

I fill out all my prescriptions at walgreens after todays experience am going to another pharmarcy.I first dropped of my prescription at the walgreens on kirkman and raleigh was told to come back after an hour went back after two hrs got there my prescription wasnt ready something to do with their printer, they did not know when it was going to be fixed, so i asked them to tranfer it to another walgreens the one on John young and Conroy rd.The clerk/pharmacist was so rude cut me short when i was answering her question, took some time to come to the drive through window my receipts says her name is Jenny.Thanks to her you have given your business to another pharmacy

I work for Walgreens as an Asst. Manager in District 153 in CA. You do not identify your position but for you to make this statement it means you see a problem that bothers you. First, you are part of that Walgreens store; a team member who can be part of the solution to this problem. Ad Items are an ongoing challenge in all stores but it is possible to reach the approach that we make a team effort to not just have the ad items but to make sure that the items are accessible to all employees so there is none of these comments "no, we don't have it, sorry, we just did not get it or we just ran out or so many other excuses I have heard over the years." Or write that raincheck. Or worse, just make up something to say. Our Customers are worthy of the truth and our effort and if we truly do not have the item get their name and phone number and call them when it comes in or call another store for them. True this takes time but it is our responsibility to make every reasonable attempt to fulfil what we advertise. Extending ourselves to the customer creates loyalty and trust but excuses just sends them away, often not returning.

Ad preparation is not setting the ad the day or night before but going to store net and finding the ad way in advance, checking on hands and popularity of the product and warehouse availability etc so that you can get the merchandise if needed before the ad breaks and not after. If one employee (the store manager) is all it took to make sure ad items were in the store we would not be in business. Each store is a team and we each have personal assets we bring to the team in spite of our positions that makes a difference. Our job titles just mean we have different levels of responsibilities but each of us have the same responsibility to our customers. Someone mentioned various responsibilities such as the sims coordinator but in all honesty it is not all about "not having the product" but where that product is in the store because if it's not seen it will not be available to the customer.

We all have the same policies and procedures but how we implement them often derails things; we all must communicate and understand the process and be a team player in all aspects of our stores including helping with a solution. Good Luck Just found this site today.

I thinik it varies by manager. I find the store in my town NEVER stocks up on sale items, especially the Register Rewards. I keep hoping a CVS will open up to give them some competition and maybe that'll help. Went in today on the first day of the sale flyer and they don't have many of the items and don't have them on order. The manager says he "doesn't control what comes in on the truck and corporate decides what they get." How can this be? Wouldn't corporate know to send the sale items so they do have the items in stock? Or is Walgreens just using the Register Rewards and sales items as a bait and switch to get customers in the stores? If I cannot find the particular sale items I went in there for (based on the Walgreens ad), then I leave my cart and dont buy anything else. They may issue a "rain check", but that doesn't help with the Register Rewards items that they never seem to stock.

each week before our warehouse order is released, I pull the upcoming ad and take a look at it. I check most things in the store to make sure we are in stock, unless I know we have it in the backroom. Items I think might sell well I order up on to try and not have out of stocks. Most of the time all is good, when an item is out is usually the last day of the ad and I missed estimating a tad...or the warehouse was out to begin with.

RAINCHECK?! give me a raincheck for a bar of soap!? have you ever taken a damn shower with a bar of soap?!

Not to mention you cannot assume that every raincheck you wrote at your store will be returned there, likewise other stores rainchecks can be used in your store. And i find it hilarious that you are upset at the MAnager! If anything your sims co-ordinator is just as responsible for seeing that your store has what it needs and that counts are accurate. Your ignorance on the matter is very frustrating, you ought to bring up these types of questions to your managers/assistants and inform yourself!

It could also be that he does order these items but the warehouse doesn't have enough merchandise to meet the needs of all the stores they supply. This happens a lot in my district with high demand items.

Also, most managers would prefer NOT to pollute the world with more rainchecks...

I am a store manager for a Walgreens on the west coast, and you are a bit misinformed about how the profit is made.

When items are on any type of sale, the Walgreens Corporate HQ gives the individual stores "Scan-down" credit on all sale items sold. Meaning the store actually makes MORE profit off the sale and markdown items than regular priced items.

If your store manager is purposely not ordering sale items, his losing big profit for his store, and also losing big $$$ by making customers unhappy. There must be another reason for him not ordering the sale items, such as thinking there's not enough space for him to merchandise them. Stil a bad move.

On March 23, 2012, I visited Walgreen's in Long beach, ca at the 5400 Cherry ave
address. I wanted to get pictures printed using my 27 throw away camera. I spoke to Kathrine. She asked me when did I want the prints. I told her no rush, - I will be back on Saturday March31, 2012. I told her that I didn't want the ONE hour purchase, because I will not be back till the following week. Today, March 31, I picked the prints up and found that not only had she concluded that I wanted ONE HOUR prints, she charged for ONE HOUR too! I am very upset and disappointed as that $ 25.00 is a lot of money for single prints. Very upset and feeling the crunch.

i dont know if this the correct complaint page, but there is a walgreens pharmacy and store in 100 broad st in pawtucket ri, and is a 24 hours store, im a pastor of church near there, people dont want to go over there any more, cause theres a lot of people outside of the store, they asking for money, they insult the people, even they sitting in front of the door, few people talked to the managers, we told them to call the police and the manager in charge dont want to do nothing.may 31st tuesday at 10pm we went overthere again and talked to the manager in charge and he had an attitude with us not with the bandits, what we need to do?thank you. pastor colion

like everyone else I go to Walgreens almost daily and am given a receipt that indicates their o/l feedback site.
There no longer is a feedback/survey site so the alternative is to call the number on the receipt and when you do they say that the survey is over. If so, why keep having receipts that ask that you take the survey. Duh!

Manager Andre Carter making sexual advances towards female employees. Has been witnessed smaking another employee on butt, also makes comments about Female customers to other employees. He is very flirtatious to the employees, fellow employee has previously made reports to management about how he made her feel uncomfortable. Shows favortism to one certain employee and he has been made aware by myself that other staff has noticed this, meaning we see him flirting with her more often and him finding reasons to be alone with her.

I attempted to fill a prescription at the Walgreens in Hurst, TX for my mother who had just been released from the hospital. Not only did the prescription take 3 hours to fill (was promised 2 hours -still ridiculous) Employee Cole was very rude when i called to check on why the prescription was late- responding with "we service over 1, 000 customers a day. I don't know when it will be ready...could be 45 more minutes, could be 3 more hours." WOW. We will be taking our business to the CVS across the street.

I went to walgreens in Newport tn. to purachese some decongestant for my wife and they would not accept a united state uniformed service identifaction card . The manager said it had to be a driver lis. I got my money back and then went to CVS and they accept my military ID card they said it was gov. issue and they should have accept it
they took my miltary ID. Why don't walgreen drug stores take it. I think they are NOT doing the military veterans fair.

I worked for Walgreen's for 7 years. I was promised many things by managment about moving to cosmetics and I would be put over there for 4 or 3 days a week maybe for a couple months and it would always go back to sticking me up at the front register. let alone i knew the store like the back of my hand. customers respected me for my knowledge of the store and the fact that i was willing to drop everything to help them and focus on their needs. i put so much time in that store. so many years were spent there trying to prove to my coworkers all i was capable but it never seemed to be enough. there have been countless days were the managment disrespected me. i have actually been called racist by the head manager. there was a customer that was a regular i did not card at the time and the customer i rang up behind her told me i was racist and said i did not know how to do my job. that offended me cause that was entirely NOT ME and i have learned over my years at walgreens that i can refuse sale if a customer offends me. so i call mr. neal and try to explain what had just happened and that i need a moment and to send someone up there. my manager started yelling at me and taking the side of the customer. later he tells me what i did sounded racist. ok. wow. i should have quit than. but i gave the job a year more and things got way worse. the managers kept belittling me. if i had a problem with another employees work ethic or was sick they took all that information and shared it with each other. talk about employee confeditionality. i was treated with the littlest repsect there. it was a constant struggle and i had to get out. i guess you can say the last straw was when a manager called me poor. i was picking up a box of k-cups for my coffee machine. he was like "you can afford a keurig. people get that as wedding presents." the very next day i put in my two weeks. it is sad but i have never been as miserable at any other company but walgreens. my dad was actually a district manager at walgreens for many years. but he resigned when mr. walgreen left that company. the company changed. my dad told me that the employee treatment at walgreens was very unproffessional and wrong and that alone is a reason mr. walgreen left and my dad followed in his footsteps.

I have Reflex Sympathetic Dystrophy(RSD) which is a horrific and debilatating disease, which has a pain index 4 times Cancer. It is extremely important that I take my medication as prescribed; however I repeatedly have issues getting my medication despite the fact that I have been utilizing the same Walgreens for over 3 years. My medication continues to be delayed despite may complaints to the Pharmacy Manager and the Store Manager. I have been told Xanax is no longer being made or ordered, therefore my prescription could not be filled. I have been charged for medication that workman's compensation pays for; however because I can not go without the medicine, I have paid for a partial refill only to have the $70.00 refunded to back to me, on 9/10/13 when I requested the remaining Dexilant prescription however; I was once again told the medication was not workman's compensation. I suffer with Anxiety and Depression and stress affects my illness in an extremely negative manner. I would be more understanding if the prescriptions were knew are had been rejected by workman's compensation, which is not the case. The pharmacist continues to delay my prescriptions despite them previously being paid by workman's compensation. My prescription history should be readily available; however I continue to have problems. Which lead to me repeatedly contacting my physcians for assistance before I can get my medications.

I mailed Rx's to Walgreens and they filled most of them with generics which is what they are supposed to do. The Rx that they messed up was for Colchicine. Of course the doctor authorized a substitute which actually means that they could fill Rx with a generic. This is supposed to cost me $15.00 for 3 months. But they sent me Colcrys which is the brand name and a charge of $102. Walgreens didn't bother to notify me of their substitution, which I would have refused, and sent the Colcrys to me without my ok. I have tried to return the Rx but they will not allow that. I have talked to and emailed several people and no one gives any useful info. Nor do any of them seem to know what they are doing.

seriously. UGH. what is WITH you people who think that a Pharmacy is an EMERGENCY ROOM?!?!? Antymaster, thank you.

@original complainer

The pharmacy is not an ER.

@Edward Clark

The pharmacy is not an ER.

Do NOT enter the pharmacy in an emergency situation expecting them to know what to do. Again, I repeat, a Walgreens pharmacy is NOT an emergency room. They are not, and will not be, trained to handle an emergency situation. Granted, in this situation, I also would have been more sympathetic and tried to help, but AGAIN, the techs and possibly even the pharmacist were probably in shock, froze up and didn't know what to do. Give them the benefit of the doubt here, people.

I really feel bad for you, but you could of avoided the situation by having more meds on hand.
Walgreens has been going down the tubes for some time now, having CVS, Target and Walmart ahead of the game. Walgreens stock is at low and I see no future gain unless they they fire incompetent staff and hire competent people who know how to deal with emergencies like yours!
Yes, you are right about the pharmacy staff they are RUDE and they think they are doing you a favor by filling your prescription...take your money and buy your prescriptions at a pharmacy that appreciates your business!

Very sorry for what David went through for his Keppra RX.
Since the symptom you were displaying matched what the RX was for and you came to pickup your refill, this pharmacist (hotpoquets) would have been willing to give you one pill to help you through while he worked out your insurance information even though you would have thrown it up. Don't know what more a pharmacist could do, except call an ambulance.

1. I think for such a serious condition, you should have had back up pills or an alarm clock to wake you up so you wouldn't have overslept and missed picking up your pills and had plenty of time for them to enter in your new insurance info.
2. Paid them in full and sent in receipt for Rx to the insurance company. They ALL allow the filing of 'paper claims' with drug receipt attached. All they wanted was $. They weren't being mean to you on purpose. Why didn't you write a check?
3. We all have to take responsibility for our conditions and to not blame the pharmacists for coming in sick, throwing up on their counter and blaming them. How could they know your new insurance carrier if they didn't have your card?
4. You don't have to refer to the skin color of a pharmacist! Was it pertinent to your story?
Quit doing that, we're not in the 50's any more.
5. TCB and hopefully this will not happen to you again!
~

Yeah, I'm going to have to say that the blame is split here. The reaction of the employees is obviously irresponsible in this case as you stated. Honestly, my approach would likely be more frustrating for you. I would have likely given you the initial dose, but as soon it became obvious that you were having problems from withdrawal I would not have given it to you for two reasons. You would not get any benefit from a medication if you are dry heaving/vomiting the drug doesn't immediately get absorbed into the body and as healthcare professional I have to have emergency medical services there. Also if seizures were to begin, the only solution woud have been to give you IV doses of much quicker acting medications to prevent further seizures. I have a question that you have conveniently omitted the answers to: How long had you been without medication? If you took your last dose the night before you came in, it would be extremely unlikely that your dose is so sensitive that a single missed dose would cause this (I'll assume you're taking it twice daily, if only once it is even more unlikely).

It just frustrates me as a pharmacist that someone makes the statement "this is a life sustaining medication, I need it now" while waiting to the last second or longer to get their medication. I can appreciate not being able to afford medications and Keppra often times has a 3rd tier copay, but you can not hold the pharmacy responsible for the consequences of that. Anytime I see that high copay I write down a similar medication or two and have them check with their physician if it would be an appropriate alternative.

I understand how horrible the situation must have been for you and don't think the management acted properly however, maybe you should plan ahead and not wait until the last minute to pick up your rx. Take care of yourself, when it comes down to it no one anywhere cares more about yourself than you should. I mean you made a mistake here and they can't just give out drugs without going through proper procedures for legal reasons. Not to mention, when you take the medication it's not like it works in seconds.

It seems the drug expiration date is too soon. The last 2 times I got "Nitro Quick" (nitroglycerin sublingual tablets) they expired in about 4 months. I used to use CVS but changed to Walgreen and theirs was usaully 1 - 2 years for expirtations for drugs. It is not that expensive most of the time, but does not seem right.
Thanks,
Bob Davis
Irmo, SC 29063 Phone: [protected]

I have been a loyal Walgreens customer for years. Six months ago I moved to Southern PInes, NC for business. Today starts my seven month in Southern PInes. I have been to the Walgreen phar. at least 4 times in the past 6 months. Two weeks ago I need my BP prescrip. refilled with a 90 day supply, I got 15 days. Today I needed that 15 day supply refilled and at 8:30 am your pharm. is closed. In the six months I have used the store on US1, the pharm. has been closed 3 times at 8;30 or later, one time closed after 9am.
I would say you have a problem with this store. The next time the pharm. is not open, I will take my business to Walmart.
Russell L. Bilby

I always thank the clerks for asking me for ID with any purchase that I use my card for. I would rather have to show it to them than have them not care if I am supposed to be using it, I like it when they show that kind of care.

EBT is the code for Food Stamps, and will not pay for prepaid cards.

unless im mistaken you actually can purchase a prepaid card with CHECK or EBT or whatever tender. unless its one of those green dot credit cards, where the register prompts you and says "only cash" then you can. now.. if those store has been repeatedly burned by deadbeats you write checks and dont make good on their purchase then store has the right to refused.

Why is it that when a policy is put in place to protect a company, consumers automatically get upset? They are also the first ones to complain when their stuff gets stolen and a card gets run without having ID checked.

Electronic check processing is one policy. ID verification is another. My company requires us to check ID on any purchase over $100 dollars on a credit card. When we check ID on anything under, we invariably get criticized by the customer for being overly cautions, blah blah blah. Everytime I get badgered for doing it, I just want to tell the customer to either produce ID or not buy. I would rather protect one hundred honest people, than have to deal with the ramifications of not checking the one time some a-hole wants free merchandise on a stolen card/check.

If you have ever had your identity stolen, you get it. If you haven't, you will understand why we check to make sure you are who your credit card says you are if it does get stolen. If you feel you haven't got time to produce ID, then wait til you do have time to shop.

I was a Manager at Walgreens for almost 8 years and I would just like to state that policies like this one do protect both the consumer and the company. Unfortunately scam artists and cons have ruined the trust level that companies have towards any customer. It has recently become a huge scam that stolen credit cards and check books have been used to purchase gift/phone cards, especially the Visa and American Express cards. I personally took down a ring of cons that were stealing loved ones credit cards and buying $1000's, yes thousands of dollars, worth of Visa gift cards. I know as a customer you don't want to hear a clerk say they can't because of a policy, I know all you hear is "I won't". But please understand that those policies aren't meant to harass you, they are there to protect you.. Thank you.

Get out of the 80's and use a debit card, checks went out with the dial phone's. Sick and tired of consumer's always finding something to complain about. Customer's are the main reason there is such a high turn over rate in any retail store. Always want something for nothing, just to pull a fast one over on management.

It's the same as buying a lottery ticket with cash only. Maybe the manager was rude but a policy is a policy. People write bad checks all the time for gift cards and things like that, so they still get the money, and the company gets nothing. Get over it. I would also like to mention that the practices of wal-mart are putting thousands of people into poverty by closing down small businesses so they can get ALL the profit for everything in any given location, so go ahead and shop there and feel good about it.

I agree with Walgreens just like many of the other stores I shop in. They don't take checks for gift cards or phone cards. Gee , its obvious why because those cards are activated when they are purchased. How many bounced checks do you want retailers to take where the buyer gets instant access to what they want. Why not pay with a debit card or cash. I don't blame Walgreens I blame all the cheats who have ruined it for others.

It's to prevent identity theft. A lot of companies have done this.

See the website www.stopalldiscrimination.org Post your comments. You do not have to be African American to post. You will find there are many people who attempt to get service or file a complaint against Walgreen's and receive the same treatment. This website is gaining national attention and you need to post!