Walmart review: $500 walmart gift card

Cynthia Marsden

434 Hogan Dr

Martinsburg, WV [protected]

March 26, 2024

Doug Mc Millon, President and CEO

John David Rainey, Executive Vice President and Chief Financial Officer

Donna Morris, Chief People Officer

Dear Sirs:

I am bringing to your attention an issue that should have been very simple to solve. But because the people, processes and tools are so flawed, the only way I can get resolution for a $500 issue is to raise it to the most senior levels of this corporation .

I purchased a $500 Walmart gift card for my daughter, but it does not work properly. It shows that the funds are on the card, but the card has been apparently locked since I first purchased it. One would think this would be simple to solve. It has been insurmountable at Walmart.

I purchased the card on March 7, 2024, at the Spring Mill Walmart in Martinsburg, WV. (See item 1). That evening my daughter tried to use it for an online purchase which did not go through. I took the card back to the same store on March 8, 2024. The store confirmed that the card was activated and had $500.00 on it (See item 2). On March 15, 2024, I tried to use the card for purchases at the Spring Mill store but it did not work. I purchased the items on my credit card. The customer service people told me there was a balance of $500 on the card (see item 3) but there was nothing they could do. I had to call the number on the back on the gift card.

I called the number on the back of the gift card and after a significant wait, talked to a clerk who informed me that I needed a police report and Walmart affidavit form completed and returned to Walmart (See item 4). However, the link the clerk provided went to the general Walmart website and the specific Affidavit form could not be found. I called back the same number and the next clerk sent me an email with a link to the specific Affidavit form at my request (see item 5).

On March 21, 2024, I went to the Berkeley County Sheriff’s Office who had jurisdiction for the Spring Mill Walmart, they were less than pleased at having to be involved as they viewed the situation as Walmart being difficult and this being a civil matter. They did file a police report for me, and I completed the Affidavit form. (see item 6) Getting a copy of the Affidavit cost me $20.00. Getting the Affidavit notarized as required cost me $5.00. Receipts are attached (See Item 7).

I wrote a cover letter for the email that was requested and sent the required information to the email listed with the Affidavit form and all receipts and attachments in a .pdf file – [protected]@dms.wal-mart.com. (see item 8)

In reply, on March 22, 2024, I received a response from someone who looked like they never read my email. The response was all about receiving a copy of a transaction receipt for an unauthorized charge. They sent me the copy of the receipt from the transaction that did not go through on the Walmart gift card and that I used my credit card to pay for. (See item 9)

When I inquired how I get my issue resolved, they said there was nothing they could do and send the information to the email address: [protected]@custhelp.com. That email address came back as invalid. (see item 10).

I then called back the number on the gift card and asked to speak to a supervisor. After waiting for 15 minutes, someone picked up the line and hung up on me.

I am reaching out to you to resolve this issue. I would like a check for $525.00 sent to me at the address listed above. I guarantee you that I will never do business with Walmart again.

Regards,

Cynthia Marsden