Walmart
Reviews and Complaints

I purchased what I consider an expensive radar detector ($93.57)from Wal-Mart, less than a year ago. It was a Cobra XRS 747, now that it doesnt work anymore they will not let me exchange it for another one. I have my receipt. Its not like I want a newer updated version of it, the sound just quit working on it, and I know that their policy is 90 days with a receipt, but I worked there for 3 years...I have seen managers totally disregard the policy for certain customers. I am a customer just like anyone else... I should be entitled to the same treatment.

Today I tried to return a car code reader to Walmart in Germantown, MD.

At the returns department, Eboni interrogated me, which included asking whether I've used the car code reader.

I replied that I've tried it once. Looking just like new, the car code reader's neatly in its original packagings, along with everything that came with it.

Eboni arrived at the conclusion that I used it (and she would later repeatedly stress and emphasize that it's USED) and therefore she could only give me an exchange or store credit.

She claimed that the posted return policy said that a return merchandise must be unopened and unused for a refund.

She also implied that she's correct, saying that she's been working at Walmart for 11 years.

My friend and I asked her to tell us where in the posted policies that said what she claimed but she just repeated that it's in the policies posted.

We then proceeded to read the entire return policy posted with all the exceptions and confirmed that nowhere in the policies stated that the return merchandise must be unopened and unused except that 'prerecorded music, movies, and software products must be returned unopened.'

I guess in all the 11 years she had worked at Walmart processing returns, not once had she spent 5 minutes to read the posted return policy.

We told her that her claim was contradictory to the posted return policy but she didn't change her mind. Nor did she at least try to read the posted policy to prove us wrong.

Eboni recruited 3 more Walmart employees to get involved - 4 people against 2. If my friend weren't there with me, 4 against 1.

We again pointed out what the posted policy said. In response, we were provided with several unreasonable answers:

1. 'The said policy is in the internal written procedures.'

My friend and I were handed some printed papers that supposedly contained their claim.

It's unreasonable because there should not be additional exceptions to the posted policy in the store unbeknowst to the customers.

2. 'The said policy is spelled out on the website.'

Firstly, I bought the item from the Walmart store, not online at Walmart.com.

Secondly, the said policy cannot be found in the Walmart store (vs. Walmart.com) return policy online.

http://walmartstores.com/7658.aspx

Thirdly, http://www.walmart.com/cp/Returns-Policy/538459#37441 is Walmart.com return policy, not Walmart store return policy.

Fourthly, even Walmart.com's 'Return Guidelines by Department' do not include any policy exception for car code readers.

3. 'There are different return policies for different departments.'

All return policies, including policies specific to different departments, should have been posted in the store.

4. 'We can't post all return policies in the store.'

Why not?

5. 'If merchandise could be used and returned for a refund, then everyone would be doing it.'

It's about what the posted policy allowed. Possible ramifications of the posted policy were irrelevant.

After spending a lot of time and efforts, a refund was eventually granted.

I purchashed my vizio tv in 2008 along with the extended warranty.in jan of 2010 I started having problems with the tv and sent it in for repair. When I recieved it back it was still having preoblems so I sent it back in for repair in june of 2010. The extended warranty center called to tell me that they could not fix the tv and were to replace it with a new one. I recived my new tv about a week ago and it does not work! I have called and called and left messages and no one has called me back! Sp now i'm out $1400 and stuck with a broken tv.3

My wife used to work at Walmart and I can tell you that it is a terrible place to work. A deli associate was let go because she was unable to work because she was sick. She had seen a doctor and discovered that she had pneumonia. Walmart fired her for calling in sick, even though she had a note from a doctor. Another deli associate was let go because her husband had kidnapped their child and she was told by police to go to the station. She recovered the child but lost her job because she had to leave work. Walmart no longer hires full-time workers and are inventing reasons to get rid of the full-time workers that they have to save money on employee benefits. They also show anti-union video to new employees. There are no Walmart stores in New York because businesses are required to be union affiliated. Our daughter worked at a Walmart in Illinois when Obama was running for president. Walmart employees were being urged not to vote for Obama because he would raise minimum wage. Walmart is at the top of my s...list and should be run out of any town or city that they reside. My wife left Walmart to work for a company that is union, has a code of conduct that is required to be followed by all that includes honesty, integrity and work ethic, the basis of their core values. Walmart is all about their bottom line and they don't care how they get it. They should be very ashamed of the company. I want them to change how they operate their company. I need assistance to do this by having the ability to show how unhappy people are with them. If you have a complaint, or even a compliment, E-mail it to [protected]@yahoo.com and help me make a difference.

My family and i went to walmart yesterday [protected]) to get food and some needed items for our household... If i might add its a hassle with 3 kids ages 7...3...20 months, when we were all done i went o checkout lane TE#23 OP#[protected] TR# 06425 she did not even acknowledge me, i even watched her with the customer ahead of me, she was not pleasant did not even smile say hello or hi didn't look up to greet in any way... When it was my turn i thought well it is late and maybe its been a long day for her as it was 9:33pm so i let it go, i said hello and asked her how her day has been, she ignored me and then snarled at my baby cause he was leaning over to touch the bag racks... i told her i am so sorry! again she ignored me, i was looking right at her and she looked at me (so, she heard me) i smacked my sons hand and told no... as my husband was putting bags in the basket my son again touched the rack and i noticed her face when he did, it was anything but nice there was hatred pissed off, i then saw her swing the rack around while his hand was on it, one of the metal loops caught his finger and he said "it hurts" i passed it off as an accident i was trying not to make a seen cause all my kids were tired and hungry (just wanted to hurry and leave) well the grand total came i first swiped my FS card which does not seem to work it has to be typed in... when i gave it to her i said i'm sorry, she snarled and grunted while typing it in... then i needed to pay for my non-food items, well to my surprise i did not have enough money... as my husband has been out of work cause he dislocated his left AC joint in his shoulder and his neck is messed up... i'm sorry i mis-counted, so i had to put back a few items, everyone has to do it from time to time... But, she treated me like i was crap looking at me like i was stupid for not thinking her face said it all... i am very very unhappy with my visit to walmart and hope something can be done with her...Please! i am not poor but she sure made me feel like i was dirt... i will be going to Jerry Smith, if nothing is done then i'll go above him... thank you
sincerely a customer

I have shopped in the Super Walmart in Mt. Dora, Fl for quite a long time. I have decided not to shop there anymore because of a number of reasons. The store is filthy, out of stock items remain out of stock for weeks on end. Management always has an excuse why. The produce department is extremely sloppy and very poor quality items. If I can't find something, it's always hard to find someone to help me.

It's obvious also because the people who shop there have changed over the years also. Even the parking area is dirty and ill kept.

I usually call in my 84 year old father's perscriptions in at walmart, seabrook, nh.He doesn't drive anymore and every month when I go to pick up the perscriptions, they never have all of the medications! I work six days a week, my sister is disabled and tries to help, by picking the order for me, but the store never has all of the medication in stock. I realize that other people might take the same meds, but who ever is doing the inventory for the pharmacy is very inadequate at their job. This has gone on for about four years.WHY?

How long does it take to get hired at walmart I have applied numerous times on line often by changing my password to reapply. I had 3 excellent years eperience in the retail field working at a Sears store and feel well qualified. I am over 55 and need a job to pay for bills, rent, food, but when I go into wal mart I often see most of the cashier jobs are given to young kids who probably don't need the money as much as I do. Also they hire mainly women. I am a male over 55.

Took back a ATV battery - With receipt, detailing the $9.00 core fee, which was credited to me at the time of purchase. I paid $26.00 for the battery with the $9.00 core fee totaling $35.00. When I returned the battery, with receipt - All walmart would refund is $26.00. Walmart did not have a replacement battery in stock. I tried to explain to clerk - then Manager that when I return to purchase another battery what will you charge me? They said $26.00 plus 9.00 core charge. I said but I already provided you the core with this previous purchase. Why will you not refund me the $9.00 core fee? You will charge me again? It is listed on the receipt at time of refund. They did not get it. I guess it was too difficult to understand. I tried to explain, again all they would refund is the battery - not the core charge. I guess I will have to make my next purchase at an auto parts store.

On 9/5/09, I purchased items at WalMart located at 1725 New Hope Church Rd., Raleigh, NC. Upon reaching home it was discovered that I was charged twice for one product (overcharge was $2.68). I did not return to WalMart until 9/8/09 to resolve the overcharge but was advised by their customer service department that "unless the overcharge was resolved on the "date of purchase" the money could not be returned. Their store nor webisite has any company policies posted, regarding overcharges.

Wal mart left my oil cap off when I got my oil changes 4 weeks ago and I hadnt noticed it until I popped my hood, my ac smelled like oil, but I figured I had a bad filter. When the hood was popped the oil cap was left off and oil was everywhere. I filed a complaint. They were very rude and asked me why I hadnt told them before, it was because I am a student and am very busy and didnt really notice it until oil was leaking from my hood. I willlll never everrr get my oil changed at wal-mart they will mess your car up.

I took my prescription in and was told it would be about 30 to 40 minutes, so i shopped around for 30 min and went to go pick it up. I was told they did not have my meds in stock. Whoa! I was told that it might not be in till the following week if it did not come in the next day. Just like that, like as if they did not even care how much i needed those meds. I was speechless and asked why i wasn't told 30 minutes ago about this and the girl says that the pharmacist probably did not know!? How is this possible? I wanted to put them in as much pain as i was in and then tell them, "sorry, you don't have the meds in stock!" What a bunch of sorry professionals.

Walmart in Topeka Kansas seems to have problems with their inventory system in that they either don't recognize when there invetory on certain products is being depleted so as to order more product to arrive before they are out. On numerous occasions I have encountered this with their Dakota Sunflower Seeds. This is very frustrating, since I have grown to really like this brand. Seems as though there really isn't a good way to let Walmart know of our frustration when they run out of inventory on any item. Guess I would expect them to know that if they have robust sales on an item that if they are out for several days to a week, not only are they missing out on sales but they are in some cases forcing us to shop elsewhere. DAH - Is that what you really want Walmart?

They have terrible customer service at this store. More than once I have left the store and realized the cashier had not given me all of my bags of merchandise. The other day it happened again. As soon as I realized it I called the store and Laura at customer service told me there was nothing I could do about it without my receipt (I had thrown my receipt away with the bags when I unpacked them). She said "sorry, nothing we can do"! That was that, money down the drain again! You can bet I won't be going back to that store!

I went into the Walmart pharmacy located on 5500 E. 22nd St. on the 8th of June, 2010 to fill a prescription. Unfortunately, I only received a partial fill, which I was then told to call back on the 10th and they would have it in stock. When I did, I was advised that the remaining amount owed was not in stock yet, and that it would not be until the 14th and to call back then. Now up until this point, I HAD enough meds to hold me over. But when I called again today, Monday June 14th, 2010, I was then AGAIN advised to call back tomorrow because the person who ordered it did it "after the cut off date". I am so livid with this pharmacy because now, I am officially out of the meds I need. And to make matters worse, the person whom I spoke with was so non-chalant and did not even apologize for their incompetantcy and ill-timing on ordering a prescription! I go back to my Dr. this wednesday and I am going to have him transfer pharmacies, as I am too through with Walmart pharmacy!

I've bought two LG enV3 phones from Walmart (Letstalk.com) and Walmart's web page showed them with a promotion of a 4GB micro SD memory card each. After I got the phones in the mail I noticed that there were no memory cards with the phones. I've called Letstalk.com customer service and got an associate who promised me that the cards will be mailed next business day. Three weeks later I called again and the associate that time told me that there were no promotions like that at all.

I don't trust Walmart or Letstalk.com anymore and don't recommend them to anybody.

The manager at the Walmart Supercenter #1130 in Laurens, South Carolina is a piece of work. I have relataives who work there, and I am employed at a Walmart located in the Greenville area. My brother-in-law manages a Walmart in another state. We are all very aware of the actions of Barbara, the Laurens Walmart manager. Anyone who makes any type of complaint about walmart #1130 had better watch out! Barbara Honn copies their pictures from the security camera and sends them to walmarts all over the country, and to other businesses as well. She makes cruel accusations about the customers who made complaints, especially concerning returned items, and customers who complain about being treated badly by walmart associates. The manager of the walmart where I work is appalled by this. My brother-in-law says she is sabotaging Walmart's reputation, and risking legal actions to be taken aganist walmart.