Walmart
Reviews and Complaints

So our walmart in Burleson Texas is undergoing the dreaded transformation...we were there tonight getting a few needed groceries becuase this is about the only time when you can get in and out of the store in a decent amount of time becuase it is so busy...that is another story for another day though. My companit is that they blocked off half the store and didn't even tell people. Hey let me know as I'm walking in the door that when I leave i'm going to have to use the door on the other end of the store at night! Better yet make an announcement over the speakers. Something. I havebeen waiting for another store to come into our town...Target came in but did not build a grocery store big mistake on their part. Now ther is an HEB comeing in town! I can't wait till it is open and I can say good bye to WalMart!

I have had nothing but attitude from employees at walmart in Loveland on 34 and Denver. You ask for help and they roll their eyes or take a deep breath as if you've just ruined their entire day! Sherry is a nightmare! She works the cashier, she never smiles, she makes such smart remarks and she is the ONLY one that ever gives me a problem using our company credit card. For the past five years I have shopped at this walmart for our company spending 1000.00-3500.00 per month on our supplies. I will never spend one more dime in ANY walmart due to the way they have treated me. We have choices so keep being the big shots treating people rudely and target will have all your customers. They have me!

I purchased a pair of glasses, Transitional Lenses, November 24, 2009 and last month I discovered that the lens was cracked. I took them back to walmart vision center and they stated that the would replace the lens. They did that, but the lens that they replaced would turn darker than the other lens. They proceeded to tell me to place the glasses in the freezer for a few days. I did this and it didn't help. I took them back and they placed them in a freezer for a few days. When I got them back, they werethe same as before. They refused to do anything else with the lens. Manager was very rood and told me that they couldn't help me and that is the way it is, learn to live with them this way. Very rood people. I will never buy another pair of glasses from Walmart Vision Center.

A friend and I take a trip to wal-mart to make a return, (with a recipt) and browse for some short time. we come up with a few items to purchase, but when were almost to the register i realize my husband has my credit card! there goes that. as were walking out, a big man comes up from behind, grabbing both of our arms. immediatly we freak out (he had no name tag or company outfit) and he tells us to come with him. we try to pry away from him and he pulls us into a small room hidden before the exit. mind you, I was seven months pregnant at the time. my friend yells at him, "let go of her she's pregnant!" and exclaims that he doesn't give a S%&t! he tells us to empty our bags, which we do and to his suprise there isn't anything but our wallets and some odds and ends, no walmart stuff as he expected. he starts yelling, wheres my merchandise!?!? and we tell him we don't know what he's talking about, and a women appears and tells him to get us out of there. they both take off, and we walk out, dazed and confused. as were heading to our car, we agree to go back in to get some answers. no one will give us the full name of the man who grabbed us, just the first name of david. no one wants to talk to us, and says there will be a manager there the next morning we can speak with if we want to call. the next day, as were looking at our bruised arms, we start making phone calls. We basically get nowhere, just transfered to different people and managers, and in the end were promised a call back we never got. this is the worst customer service expirence of my life! after some research, I found out (not suprisingly) that almost every aspect of what "David" did was completly ILLEGAL! My only regret is not suing them.

this online survey to win $1000.00 is bunk. i went to it and all it kept doing is throwing me different places and i got so frustrated i just gave up.
my trip to mena, ar super center on 6/19/2010 is my concern. my check out time was 1:17. i went to pick up a cake for my inlaws 50 wedding anniversary and for the price it was dissappointing to say the least.
i went up to the deli to grab a snack while i waited on some paint and got totally disgusted. while i waited for my food to be bagged i glanced over and one of the deli ladies had the neck of her shirt pulled low and had her other hand inside her shirt either under her arm or scratching her breast. who knows, who cares it was GROSS.
she was right out in plain sight and didnt seem to care that i saw. made me wonder what had been touched by people who handled my food and God help i hope it wasnt her. i know things like this slip by but she was grungy looking to start with and after all the "cootie chasing" i didnt even want my food. it was just a dissappointing experience all together.
hope you can use this info on training or something. maybe tell people to go in private to scratch at least.
thanks
kris hall

I have had a walmart money card for a while and have had so many complaints i wouldnt know where to begin. The main one is when a hold of funds is placed on your card. more than once they have held my money for much longer than i feel is legal(i cant seem to find the law and what is legal in this issue tho) my first example is i ordered a replacement phone through sprint at the time i thought i had to pay for it myself. sprint contacted me and said it was approved through insurance and had released the pending $365.88 on that day. i waited, and waited, and waited for the pending charge to return to my account 16 days later i contacted the customer service number and was advised and i quote " it can be held up to 15 days even though sprint released it" that does not include weekends and holidays. it took 7 phone calls and 28 days to get the money returned to my account after sprint released it as pending. i was advised to contact sprint and have them call the money card people and get the fax number the sprint can send a fax releasing the funds this was after 20 days. why should sprint have to do all that 20 days after they did what they are required to do? it is obvious that this pre paid card co has no intention of ever conducting them selves in a manner of respectable conduct towards its customers. i still use this card because it is a way to protect yourself from fraud and misuse by only having whats available on the card so if its not there it cant be taken when your traveling or using online so thats the only benefit, however the internal abuse by the company itself is a serious problem. perhaps someone out there has advice on possible class action against this company or some sort of recourse its card holders can take to curb this out of control and uncaring company. they seem to think that just because its customers are using prepaid services they are subhuman or unimportant members of society, this may sound strong however they have since day one shown they feel this way and have done nothing what so ever to correct any complaints.

What is the policy if a price is incorrect. Does Walmart hope the shopper does not see it and they make more money. I have noticed they do not have to honor the posted price. This week i purchased two different items that were incorrectly priced and I returned another item from a previous purchase that was priced wrong, , , , , yes all three were higher than they were suppose to be...one by $2, .98, and $1 per pound...why are all of the over priced and non underpriced...

i went to wal, marts beauty salon to have my hair cut and permed on 6-8-2010 i told the hairdresser that i wanted a cut and perm for my sons wedding i was told it would be about $65.00 plus the hair cut the girl took me and shampooed my hair and repeatly kept saying how thick my hair was she then took me back to the chair and proceeded to roll my hair for the perm i told her it would be easier for her to cut my hair first then roll it but she insisted on rolling it she put about 10 -15 rollers in my hair and then decided that it was to thick she then tells me i would have to have a spiral perm which would cost about $85.00 i told her that i guess she wuld have to do something i was sitting there with not only my hair soaking wet but also my shirt she finished my perm when i was done she told me to wait 48 hours before shampooing my hair i left with my hair and shirt soaking wet i waited until thursday eveing [protected] to shampoo my hair it was alittle wavy but no curls i retuned to wal mart on monday [protected] i told the lady when i had the perm and what kind of perm i had i said as you can see i dont think the perm took .she touched my hair and said well i can wetten it and see how much curl you have i told her no she could see how much curl i had she then asked me what kind of shampoo i used i told her i used suave shampoo she said well right there is the problem wal.mart policy is if you have a perm here you have to buy the professional products they sell i was never told that. i walked out of there very upset and dissatified i thought they would either return my money or do another perm. i live on a very limited income i will now have to try to give myself a perm before my sons wedding

I recently went to Winchester Walmart with a friend to purchase a year planner, a filing case, and a DVD. All of my items totaled about $30.00. When I made my way to the exit, the receipt checker asked to see my receipt. I told them "No, thank you. I've payed for my merchandise" and continued heading for the door. The woman blocked my path and told me she wouldn't let me leave unless I showed my receipt.

I asked if she was accusing me of theft, to which she replied "Yes. You are a thief. I'm detaining you until my manager and the police arrive." I told her I would wait for her manager. At this point I was upset and wished to clear things up with someone who would understand my rights, being a manager and all. Unfortunately, when the manager met my friend and I, waiting just outside the doors, we were greeted By Chris accusations, reiterations of store policy, and a bold disregard for what I "claimed" were my rights.

I told the manager that he was welcome to conduct an investigation into the matter and that I would wait patiently, so long as that investigation did not involve searching my person without my consent. I tried to explain that my issue was not with their staff, but with the idea of being treated like a thief without any due cause. I went so far as to tell him exactly where I payed for my items and who he could speak to in order to verify that information.

Chris heatedly responded with "I don't care! You're a thief until you show me your receipt!", at which point he grabbed my DVD out of my hands and marched off into a locked office. I immediately protested the theft of my property and had my friend call the police, who were already on their way to investigate the two "shoplifters".

Shortly before the police arrived some ten minutes later, my belongings were returned with a half-hearted "We saw that you payed for these..." and nothing else delivered by a cashier. The police arrived and told me that if someone were to steal my property outside the store, it was theft. But if it were stolen by the store manager, it was him protecting his property, regardless of wether or not it was actually stolen. I inquired that, if the store policy were to punch each customer in the face, if it would still be considered assault. The police shrugged, told me again and again that there were no charges to be filed, and left. Long story short, I left humiliated and without so much as an apology from Chris.

I'm outraged that someone could treat a customer this way. Given the circumstances, I was very calm and polite in explaining why I would not show my receipt, how he could verify the merchandise was payed for, and that I would wait while he investigated. Instead Chris called me a thief in front of God and everyone, stole my property, and didn't even have the decency to apologize for the mistake.

Walmart as been known to sell everything from food to clothes and beyond. That does not mean they are a good store. The other day I went in, hoping to buy a Sweeney Todd Soundtrack, the one with Johnny Depp, and the matching movie. I wanted these things because I love the music. When I went to get them, I couldn't find it. I asked an employee and he looked but they didn't have it. I asked a few people and they said it was because of strong language. SO WHY DON'T THEY CARRY IT? They sell movies with strong language, and they sell movies with nudity in it. So why do they not sell a soundtrack and DVD for the musical Sweeney Todd? The strong language thing is crap being that they sell stuff much worse then Sweeney Todd, and it has only a few words of bad language. The closest place I can get it is over thirty miles away, so I can not afford to go that far to go to Best Buy to get one CD.

On Feb. 10 of 2010, coming out of Walmart, with my husband, a snow covered area before entering the parking area, had been freshly scraped, but not salted, or treated by any substance. I went DOWN. Husband unaware that I was laying on the ground unconstious. They apparently saw on a moniter I had gone down, and by that time my husband had me sitting in the car. The employees insisted on getting me back inside, and put me through a series of questions to evaluate my condition, while from where I was sitting, We could see several others fall down. They wanted to call the ambulance, I insisted, I would go with my husband on my own to the ER. A CAT scan was done, arm and shoulder neck area, and the large abrased lump on my head examined. I was assured by the Arkansas office when they contacted me, that they would pay, anything I needed. The insurance Co. wants reimbursed, and walmarts incident rep. no longer answers or returns call, and it`s June. They tell the insurance Co. that I haven`t contacted them. They gave the plow Co. name and number. They don`t answer or return calls. So the attorney basically says he`s 165$ an hour. So I guess Walmart Gets out of any responsibility for there property? Upstanding Co. I will no longer shop there and will make sure everyone I know, hears my story, not that they will care. I`ll give my 200 a week to someone else, thats all I can do. Just glad I didn`t use the ambulance, that was a very exspensive shopping experiance at the Warren walmart.

Have a Walmart MoneyCard. While on vacation in Florida with brother and his family and another couple, we went to ATM to withdraw money. My brother, and other couple also use a Walmart MoneyCard. My brother went first and card was denied for insufficient funds. He called them and they said they would refund the money. We went to a different ATM (Completely different bank) and I tried my card. It was denied because of Insufficient Funds, I called and they said I would have to contact the bank because they were showing the money was there and the bank collected it. I called the bank, they said they couldn't do anything without Walmart submitting a dispute. After three days of contacting the bank (because Walmart said to) and contacting Walmart (because the bank said to) I finally got a supervisor at Walmart who agreed there appeared to be a problem and would submit a dispute. I was told yesterday by a Walmart Superviosr that money would be back on card by 12:00 p.m. today. If the bank didn't send them the money, they would still refund it. Guess what? No money at 12:00. After another phone call to Walmart and a conversation with a Walmart Manager (higher than supervisor). I am informed that it will 3-5 more business days because they had to wait for bank to refund the money. The bank is still saying they never took the money. I am leaning towards bank being correct because other people at same problem at different bank ATM's in same 1 hour period. I know 5 business days later, I am going to be told that they will have to do something else, because the bank hasn't refunded the money. People use these pre-paid credit cards because they are on fixed incomes. I can't afford to have $382.50 tied up for 3 weeks. That is a lot of money to me. Also I had to have mom go to Check into Cash and borrow $400.00 to wire me. That loan cost $60.00 and it cost $36.00 to wire money through Western Union. I am now going to have to get a week extension on Check into Cash and that will cost another $60.00. I just want to know who is benefiting from all this money just floating around?

I am complaining about the service that I received at the Walmart Super Center in Cushing Oklahoma, I just tried to return an item for an exchange and was denied, the clerk a girl named Connie took the item a couch cover, opened it up and then told me it was dirty and they would not take it back, this was impossible, she opened it.

The clerk then stuffs it back into the container and tells me she can not help me, the only one who would have made the item "dirty" would have been the clerk by removing the item from its packaging and dragging it across a lint covered counter as would be shown in the store videos.

Because I have a slight learning difficulty and did not know why this clerk Connie had treated me in this manor, I had my assistant call the store manager and complain, he spoke to a person who identified herself as Terri, she took the report of mis conduct and said she would contact me back, a couple of hours passed so Walmart in Cushing was again called and this time I had my assistant speak with another Walmart employe who identified herself as [censored], this person offered to defuse the situation and allow the return although she knew the item had to be dirty " as if she could tell with out being there", the clerk [censored] made this statement several times on the phone, even suggested that I shake it off!, now remember she has not personally seen this item.
I still have the item and have witnesses that will say it is not used nor dirty.

Although the money is important it is nothing when compared to the rude, unprofessional conduct and complete disregard other human beings and lack of human kindness that the management of this store has shown is un believable, There attitudes did change when they found out that they were being reported to the corporate office and complaints filed with organizations for disabilities.

I have a complaint about what I saw at the walmart store today. As I was shopping, I kept hearing this baby crying, as I neared the jewlery counter, I saw a women holding her child that was about 1 1/2 years old behind the counter. As it turned out, they were trying to have the babies ears pierced! The child was in so much distress and screming her little head off. I saw the mother holding the baby, and two other adult females standing their with the mother, as well as the walmart employee trying to hold the child still so that they can pierce the ears! Baby screaming, people walking by shaking their heads in anger. No one stopped it.

I walked around for about 10 min. And returned to the area, and baby is still screming. About that time the mother says "just do it" hurry do the other ear! And the employee does as she says! That poor little child just screaming.

I said, from the end of the counter"to the employee, you should be ashamed of your self, you should not have done that to that baby. Well, the women holding the child went off on me, calling me all kinds of names, and then the other two wwomen with her started saying"we'll kick your — , mind your own f — king busniess. To be truthful, I was frighten for my own safty at that point.

I moved on to another part of the store to get way, waitted for them to leave the store. At the check out I ask for the manager to talk to me. He listen to my complait and said that he was not sure of the store ploicy, but he would look into it, I ask him to walk me to my car, and he did.

I do not think the walmart should allow thier employees to pierce the ears of children, that are screaming in fear as someone holds them down! This is not what I expect of walmart. They should not be a part of this. I realize that parents get to make this dission about thier own children, but this is child abuse and walmart should not allow it to happen in thier stores. I know that it hurts to get pierced, but this child was in distress long before the employee touched her with the gun, theirfor I feel like the walmart policy should be that they will not pierce a child if they are crying in fear and have to be restrined. Please tell me that you have a policy in place and that it was not followed in this case!

On March 31, 2010 I went to the Wal-mart Pharmacy on Kietzke Lane in Reno, NV to get a prescription filled. I gave the assistant pharmacist my insurance card. He went to the computer then came back and told me the card expired in January 2009. I thought this odd since I had just received the card in the mail.

I asked to talk to the head pharmacist. The assistant pharmacist became rude and insulting. The head pharmacist came over. I told him that I had just gotten the card in the mail and asked him to run the card again. He refused.

The head pharmacist went on to tell me, "This is my business and I'll do whatever I want. I'm doing you a favor by even helping you."

I replied, "I'm the one doing you a favor by shopping here."

I then went to get an assistant store manager and explained the situation to him. We returned to the pharmacy where the pharmacy manager, Steven, proceeded to insult me and tell me how he was doing me a favor." The assistant store manager stood silently by while the pharmacist, Steven, berated and insulted me.

When I returned home I called the insurance company and was told that the insurance card was indeed valid.

Not only will I not return to this pharmacy, but also I will not shop at any Wal-mart. What this store's management doesn't realize is that I have many choices. I will not shop at Wal-mart. There's K-mart and Target and Walgreens's, and Sears and lots of other stores.

Up until this time I had been spending about 75 dollars a month on prescriptions and an additional six hundred dollars a month on groceries and sundry items. Now I will not even enter a Wal-mart.

You have lost a customer for life.

A few weeks ago My wife had a dead battery in her van. She happened to be at the Hallie Walmart. (Near Chippewa Falls/Eau Claire WI). She had purchased cold perishables. When she called me for help, I said ... Ask if they (Walmart) can put the items in their cooler until I can get there with a new battery or jump start her van.

Well... The greeter (we know this person, he is a neighbor) and a clerk both stated 'we would like to, but if our manager sees or discovers we did this All Hell would break loose'

*I have no problem with the greeter or clerk... just the Arrogant Attitude of Walmart's Managers & Policies.

My wife had to Buy some insulated Hut/Cold bags. Well... I suppose she could have "Returned" ALL the items she purchased.

I AVOID Walmart (Like the Plague).

Arrived at express lube tire dept. at 7:00 a.m. Sunday, easter, to facilitate timely install of tires ordered SITE to Store. BIG MISTAKE. Although the dept. mgr. Cheryl, advised the tires were already IN the dept. they could not be installed until cleared via site to store. I reluctantly went to Site to Store, only to find NO ONE there. Using console summons button to no avail. Finally after 15 min. a 'front' associate shows up only to state "its gonna be a few minutes"..

By then i had lost first customer status in tire/lube, Left without receiving tires, went home and canceled order. Reviewing WMT discover card charges, learned the $182 had ALREADY been levied and charged to my card..wrong. I, then, instituted an immediate Dispute form and mailed to walmart Discover. Am awaiting credit and will post further addendum to the outcome. Meanwhile, they just lost a long time formerly loyal customer over a Change of Policy between the printout instructions which state:Take this printout along with photo ID, to the express lube and tire and we will complete your order".. Dept managers states "thats not how we do it"... end result..lost sale. lost customer. If necessary should there be credit reversal problems with close WMT discover card, buying gasoline elsewhere as well.

Today I shopped at Wal Mart Parkersburg WV. My purchase was just over $38. When I got home-Elizabeth WV- I found they had not put a ham-I was charged with- in the order. As it is 20 miles to the store -I called and was told yes my ham was at the checkout counter. I drove the 20 miles back to the store, and after some confusion I ended at customer service. They finally found the ham. I explained to the young lady that that their mistake had cost me over an hour and the expense of the 40 mile round trip. She laughed and said "things happen" . Things won`t happen for me at Wal Mart.