Walmart
Reviews and Complaints

I purchased a 50.00 Gift Card from Walmart back in August as a gift for my mother-in-law only to find out when she went to use it 2 weeks later that it only had 1.67 on it. We researched the purchases to discover that they had been made back in JUNE! So I was told by 15 seperate people that I would be receiving the money, after two times of FIGHTING with a rep that there was NO WAY I am filing a dispute claim since there was NO WAY we made the purchases. One customer service rep told me that for the hassle I would be credited 10.00, later to be told that the only way I can receive that 10 dollars is by purchasing ANOTHER walmart card. Once I received the refund check of 53.95 on October 18th. (Remember I purchased the card August 1st.) Then I called Walmart C. Service to verify that I would receive the 10+activiation, which I was guaranteed.. So I called the day before Thanksgiving 11-24-09 and was told I would get a phone call back from a supervisor that same day, and imagine that... Today, 12-9-09 I still had not received a phone call from a supervisor. So I called in and FAUGHT for my money. Except I was told I will not be allowed to get the activiation fee back. So Finally on 12-9-09 I was told that I would get my 10 dollars minus the activation fee back. I am extremely heated about Walmart and honestly try to tell everyone DO NOT PURCHASE THEIR GIFTCARDS or MONEYCARDS. Walmart is AWFUL at customer service.

So tired of Walmart always being out of stock on things. We were searching for a camcorder and found the one we wanted. We went up to the checkout to get someone to help us and was told to go back to the camera area and someone would be there soon. 15 min later we managed to flag someone from that department down who told us she didnt even work in that department (mind you i saw her in that department working..hmm) I got mad and started getting loud. All we wanted to know is if they had this particular camera in stock or did any come in? She looked dumbfounded till a co-manager of some sort just happened by and told her she could scan the item tag to see if they had any in stock. Low and behold they did but it was in a bin in the back and they didn't have a key to get into it. Isn't he the manager. I was like fine don't go work and get it out but can you tell me if any other stores have it in stock. My boyfriend wanted it tonight and really liked that one. She wrote everything down and went and checked. The Clay store had one. I told her to tell the girl to hold it we would be over. Even thanked her when none of them in that department were organized or even cared about the peoply buying hundreds of dollars of electronic equipment...

We drove to Clay and went to the back of the store where the Clerk Mindy pulled out the wrong damn camera. I told her no that wasn't the right one. She said she had confirmed it with the other girl who clearly was a damn ### to me now. I have to say the Clerk Mindy was very helpful and we actually bought a cheaper camera her store offered when she tried to help us telling us that she had tons of complaints from that store because they always seemed to be having problems.

What a bunch of crap...sending us on a wild goose chase after we had to practically drag someone to help us BUY something from the store.

usually when i see those winning things popup, i always ignore it. when i saw the walmart $1000 gift card, i was like lets give it a shot. after i registered and took two surveys, that was it. both of th esurveys said that i was confirmed, and my stuff should arrive soon. in a email, they said the same thing. its been three weeks now, and i still havent got my card or my gifts.

To Whom It May Concern:

I am a concern person that’s works for Wal-Mart. We work very hard every single day at very low pay and wait for our bonuses every quarter. I only received $7 bucks in my check only as a bonus. I come to find out I hear the store manager has been taking our bonuses and giving them to the schools here. Meanwhile, making sure he got his bonus, many persons and I did not give permission to do this. We also know he is the president of the PTA in which he gets paid for. In my mind that is embellishment of company funds that belong to the employees. I am seriously thinking of getting a lawyer for not only me but for all the employees of your Wal-Mart Store in Pahrump, Nevada. So to let you know I am sending this letter to all News Networks and News Papers. To show them how selfish someone can be to steal but do it right under your noses.

Now looking for a Lawyer!
Employee

Investigate

My daughter went to Walmart, which boasts on their tv ad that they will match "any" ad of "any" store so you have one stop shopping, to purchase the WII fit, on sale at Meijer for 44. 99, this was on Thanksgiving day. She was promptly told that Walmart did not have ANY WII fits in stock and neither did ANY of the Walmart stores. How very convenient that none of the shelves were stocked with these items which beforehand were full of these items. Poo poo to Walmart's HELPING us out with our Christmas shopping - only when it is convenient for them.

Our family is seriously considering not shopping at Walmart any longer.

I was at the wal mart on Black Friday to try and purchase a laptop.I arrived at 330 knowing that the sale didn't start until 500a, I went to the area with the map and was told that the vouchers for the laptops were all gone. Since when did Walmart have this type of sale going on. I have been to Walmart on Black Friday several times, and this has never happened, when did they change there rules for Black Friday sales. I have shopped at walmart several times, this had made me very mad and dont know if I will continue to shop there. I know I am only 1 person but I am very upset with your new policy.. Pat Hanna

The buyer tried to activate the card and all went well until she tried to use the debit/credit (Visa). While trying to put some money on the phone, it was rejected?
Then she proceeded to call customer service and the woman on the phone was terribly rude. The purchaser then demanded a supervisor and was shut down. The customer service representative himhawed around and said the mistake was a street address entry. The purchaser supposidly told her the street numbers and not the house address. Then the Rep. explained that the money will be refunded back on the card on Dec. 5th. Mind you, it was purchased on 11/24/09!
Well, forcing the issue, the purchaser demanded once again to see a superviser. This time she was shut down again but with a promise that her money would be refunded within 2 business days. Readers, these type of cards are a sham! Take my advice, steer clear of the too good to be true prepaid and reloadable debit/credit card(s). Consumers Beware!

I had several checks stolen. Wal-mart took them without ID. If they had ask for ID they would have known the checks were stolen. Now I have pressed charges, Opened a new account, and closed the old one.

This Valley Steam store is the worst. The wait time to check out is at least 20 minutes. Today, I went to the service counter to uplift three small items which were ordered on-line. The associate was unbelievable rude. She was unpleasant and unprofessional. She was obviously annoyed that I opted to examine the items. She refused to bag the items because I had placed them into my cart and bluntly said “I would have bagged them, but you put them in the cart. Now you will put them in a bag."

Can you imagine these words from someone in a customer service position? Don't these people realize that customers are the reason they are employed and earning a salary? Instead, this associate saw me as an inconvenience.

I was shopping in Walmart in Cromwell, Ct about Nov. 11.
I am disabled, can not lift more then 10lbs due to multiple surgeries. I had managed to drag a 21lb bag and a 21lb container of litter across the shelf then let it drop into my carriage, (locating an employee takes 15 minutes or longer).
I went to the checkout, told the HEAD cashier I am diabled, can not lift these items and could she please find someone to help.
She said there's no one in the store to help me so I asked if I should just leave these items here and drive 10miles back on another day?
She said the "doorman" maybe able to help if I drive my car to the doors.
The "doorman" explained he had to "guard the doors" (I highly doubt terrorists were seeking out this specific store at that moment).

So, I slowly walked to my car shaking my head in amazement... see there was about 45 cars in the parking lot. I held my breathe, lifted the plastic container and let is drop into my car. I grabbed the bag, pulled it up to the top of the carriage and dropped it into my car.

Then the bag SPLIT open and FRESH STEP litter was everywhere. As I was driving away I thought... gee if only i had a camera to video all these cars sitting in the lot - then remembered I did! I cruised the lot and video taped all the cars parked, I also got a shot of several employees standing just inside the door watching me!

I've been to others stores where a manager or the store owner will help if no one is available - THAT'S CUSTOMER SERVICE and taking an issue like a disability with respect.

I WILL be contacting the store manager, district manager and headquarters.

I'm glad I found this site!

Reply to this post if you would like to see the video, I can try and send it to you.

why do you have pokemon cards behind the counter and you have to ask to get them instead of having them with the baseball and hockey cards and other cards, that and Yughio cards and the same is with BeyBlade because sometimes you have to wait in line for them and you cant buy them without waiting for someone to help you and then they tell you not to open the package till you leave the store.

at a one day electronics sale. after standing in line for a laptop, a asst. manager came around to everyone in line, counting us and stopped at the woman behind me, saying that she was the last. when we got up to pay for ours the same asst. manager came back up to the same woman and started asking her a bunch of questions about how long she had been there, that she was going to sell the lap top to another customer that hadnt been in line at all.

i felt she was getting miss treated so i asked for a manager and pulled out cell phone to video tape the event. as soon as i pick up my cell phone and opened it, the asst. manager i was talking to started gettig very angry asking me if i had taped her and that she was calling the cops. she then following me out the store, called the cops, had me treated like trash in front of everyone and banned me from the store. but the woman did get her laptop, thank goodness for she is a elementry school teacher.

the asst. manager took all the attention off of her wrong doing and acted like i was a criminal, i asked the cops and store manager to review the store video tapes and if i had one, mine also to prove i hadnt done anything wrong, but the store manager nor local city cops wanted to hear my side or other witnesses around us. i do have contact info for the witnesses. also i never recorded anything just opened my cell phone and looked through it.

i spoke to the teacher later, she said she wouldnt have got the laptop if i hadnt done what i did, she thanked me and offered her support for what had happened. and said she would never go back there again! neither will I! made me feel degraded, embarressed, blood persusre shot thru the roof. i felt like i was haven a stroke, talked to me like i was nothing when i hadnt done anything wrong but take up for a school teacher. please what can be done?

Today is November 6, 2009, the day after my son's birthday. I went in the Germantown, MD Walmart tonight to purchase a Playstation 3 game for my son’s birthday. I purchased what I thought to be a NBA 2K 10 game costing me $63.56. Once my son got in the car he took a picture of the case to email to his friends. Then he immediately opens the game and found a Magnavox CV-R CD in the case. I immediately made a u-turn on Father Hurley and went back to Wal-Mart. I went back to the electronics area and ask for a manager. John Naimi (electronics Asst. Manager) came to the register. I explained that I just left the store 5 minutes ago and that when my son open the game we found a boot leg cd in the case. His first response was since you opened it I can't replace it and that I need to call the manufacturer of the game. I ask for another manager and he stated he was it. He gave me his card and left the area. I went home and called the manufacturer and spoke to a representative for 2K games and he referred me back to the store. So I called back to the Wal-Mart and ask for the regional manager’s name and John gave me the name Tim Middleton. However he gave me an incorrect number. I feel that he was racially profiling me and giving the run a round. John Naimi offered to look at the security system to see if the game was sealed when I bought it. This made no sense seeing how I tried to hand him my receipt that showed that I was just in the store and I had my daughter retrieve the rapper from the car. I spend a lot of money in Wal-Mart for my family as well as my job as well as my husband, who obtains a Walmart credit card. Therefore I don't appreciate being treated like this. This was very upsetting to me and heart breaking to my son because I'm out of $63.00 and my son is out of a game he intended on playing tonight. However, he’s forced to wait until I can get this matter resolved. Walmart's moto is customer service which John Naimi clearly didn't even attempt to uphold this moto as well as act like he cared a little about my concerns. He didn't look at my receipt or the game I purchased from his department. I didn't go in asking for my money back I just wanted what was rightfully mine, the $63.00 game I attempted to purchase for my son.

I have been to walmart plenty of times to cash my payroll check and this particular time i go to cash my check they tell me they can't cash it and give me a piece a paper with a toll free number to call to explain why. I call the toll free number and the response that they give me was garbage that i didn't understand stating they were trying to protect my identity from fraud and because of some pattern i didn't have to idea what they were saying, it is a payroll check from the state of illinois don't understand this explanation at all, things like this make you want to stop spending your hard earn money with walmart and i have a bank account but the bank was closed and i needed cash right then not the follow day what a big inconvenience for me and my family.

I was sent a free $500 walmart gift card offer. I had to purchase of subscribe to two different offers and then I would be sent the free gift card. I completed the two offers, used a visa card to pay... then when i went to proceede, the screen kept telling me to return to page 2. It wanted me to start all over and repay for a bunch of stuff. I still never received my $500 gift card to walmart. What a scam.

Monday November 2nd, 09 at about 6 pm. I drove into the tire, oil change department to get a battery changed on my car. I had my car engine on while the store personnel checked the availability of the battery. After a few minutes, I was told to pick up the car in 15 minutes. I came back 15 mins later and was not told till 10 min after that the store did not have the battery, and "We can't get your car to started". That was not the worst part. NO ONE in that department had any suggestion (RED FLAG- No thinking process). I asked one of the crews to call stores in the area to see who has it. I was told that one of the nearest stores is only one exit away (using freeway). The problem is I do not live in Murrieta, and I do not have friend or family who can come and help me. The store manager repeatedly asked me "Do you have friend or family who can pick the battery up for you?" after I said twice "No, I came from a different town" They all walked away from me. I, then, stopped them and said "Can you give me a direction to the nearest store that has the battery" The store manager said "It is only one exit from us on this freeway. You need to call someone to pick it up. How are you going to the store"They all looked at me and walked away. I walked out the store and told the crew I met that I will be back before 8pm because that is the closing hour. It was 6.55 pm at that time. I half run and half walked for 30 mins and finally got to Autozone in Murrieta. With mild out of breath and a little shaking, I asked the store clerk to please give me the battery as fast as you can because I had to get the battery to Walmart before 8 pm by foot. Chris, the other store worker said You walked from Walmart? I can give you a ride and change the battery for you The other store clerk immediately agreed. Both of them quickly got all the tools Chris needed to change the battery. Chris drove me in his personal car to Walmart and changed the battery for me. When we got to Walmart at about 7.40 pm, my car was moved and parked out of the store; none of the Walmart crews came to ask if I needed help changing the battery. They did not see Chris. The worst part of that night was I was approached by a guy to try to get me in his car while I was walking. I was so thankful that the guy gave up and drove away and was really appreciate on how Autozone trains their employees. I was stressed out and scared at the time and still cant really tell what level of and what kind of mentality Walmart employees (may be at that store) that night have.