Walmart
Reviews and Complaints

Don’t buy a Wal-Mart Money Card! I received a Wal-Mart Money Card as a gift some months ago. Wal-Mart sells it so it is difficult to use. So often Wal-Mart gets all the money on the card.

To use it, the card requires a code from the register receipt. But people give me just the card in the sealed folder it was purchased in without the receipt. That sealed folder does not tell you the piece of information you need to activate it. So you buy the card to give it away and the user cannot use it.

I cannot remember who gave me the card so I don’t know who to ask for their register receipt. Do they still have the register receipt?

My local Wal-Mart store cannot help me. Both Wal-Mart toll free numbers to serve this product have no human interface and I can get no resolution from them.

What a scam!
7-2-09

I bought a Walmart Money Card from walmart in Foothill Ranch CA. This is a pre-paid credit card. I paid 6 dollars for the activation fee and loaded 200 dollars onto the pre-paid card. I needed this pre-paid card to pay a bill online. When I attempted to activate the card online, I was given an 800 number to call, to complete the activation. Of course the office for the 800 number was closed so I waited untill the next day and gave them a call. They informed me that they cannot activate my card because I have "negative activity" on another pre-paid card. This was news to me because I don't have any other pre-paid credit cards. They could not provide me with any information regarding this "negative activity" not the company name or the card name, nothing. So They must process a refund for me. I say ok, I'll just go back to walmart and get a refund, but they said I could not do that. The only thing they said they can do is send me a check for the refund which of course will take 7-10 business days. Or I could get it expedited to me, but of course I would have to pay 20 dollars for this. I find this whole situation ridiculous. I have no other pre-paid accounts so it is impossible for me to have negative activity on one. So because of their computer mistake and their unwillingness to rectify it, I am out 200 dollars untill they decide to mail it to me. I cant afford to lose 200 dollars for a day, let alone 7-10 days. I wrote this complaint so that people will see it and stay away from the WALMART MONEYCARD. thank you.
Kevin

I put my application in on the internet and put put a 25 mile and your store in eldon called the next day I went for 2 interviews and they ran a back ground check and I passed the drug test and she set up orientation and the day before I was to go she canceled and let me go I asked her to call the store in osage mo. Because I new they were hireing but she said she couldn"t so this lady waisted your money by sending me to the dr. And built my hopes up I just think this woman dosen"t now how to do her job, I was at sears & roebuck mail order for 24 years and we would have been fired if we would of done our job like that.

I added money to my prepaid walmart card in the amount of $105 on june 12th and I never used the card finally on june 19th I went to walmart to purchase a father's day gift for my husband and when the cashier swiped my card it continuously declined the transaction so I was embarred and confused but thank goodness I also had my debit card from bank and was able to purchase my items I called the number on the back of the card buy it was closed but there was an automated system that let me listen to the transactions someone purchase items for $69 then $100 on june 15th I called to speak with a store manager no one answered my calls the only person that had the card number was the customer service rep that works in the money card dept who added the money the night I added money I seriously beleive that she stole my info and made the transactions on my card I don't know what to do or how to get my money back or how to find out if it was her for sure but know one else has access to my card

i recieved a walmart visa as a gift in jan and activated it immediately, however when i try to purchase with it i am declined. it has been verified that there is money on it. One time i am told that it has not been activated and when i try to activate it again it says it has been activated but will not accept my birthdate as verification. I am VERY frustated with this card and have written the address on the web site since i can not email or speak to any one. Can someone PLEASE call me at [protected] ASAP. After i mailed the letter i was texted with the balance on the card but after trying it again today it still does not work. I am very dissappointed with this walmart visa and would not encourage anyone to purchase one.

I recieved a walmart moneycard for a baby shower gift it was loaded with 40 dollars. I proceeded to activate the card over the phone and was sent another card in the mail with my name on it. I tried to activate the card over the computer because over the phone was complicated. I was unable to activate the card I recieved in the mail. I tried to use the card anyway since the first one was activated over the phone and it would not go through. I spoke with customer service and was told it should not be a problem since the first one was activated but still it would not go through. I really think that the person who spent her money on this gift would not be happy to know that her 43 dollars was pretty much a waste. I have let people know that they should not purchase a moneycard from walmart 1. the charge 2. complicated 3. you may or may not get to use the card for anything. I am going to go to the walmart that the card was purchased at to begin with and hopefully get some help, regular gift card or cash. Wish me luck!

Walmart customer service calls my cell everyday and leaves a message telling my balance. I have received 26 text messages and Bellsouth has charged me with them, $3.20. I want the texting stopped, how do you do that?

In February 2009 I received my Wal-Mart bill due in March 2009. I mailed my check paying off the entire balance 6 March 2009. I received another bill in March 2009 stating my payment was late, I check and my first check had not cleared the bank so I thought it had probably gotten lost in the mail. I mailed a second check with the late fee included and paid off the entire account. When I received my statement for April 2009, I had a credit for the amount of the original check. They had posted both checks with in a couple of day of each other.
In May 2009 I did not receive a statement from Wal-mart until the very end of the month when I received a statement saying I was late. I wrote a check and mailed it on June 10, 2009 paying off the entire account including a late fee for a bill I didn't receive.
Today, June 15, 2009 I placed and order for fishing gear for my grandchildren, and my card was declined because the account was past due. The snippy person on the customer service line said "when you pay your bill we will reopen your account".
When I asked about the two checks being posted prior to this incident, I was told she couldn't verify that that happened and she was supposely looking at my account.
All I have to say is I have now paid two sets of late fees and at least one of them is because I didn't receive a statement. They closed my account until I paid and now I don't give a rats a-- if they ever reopen it.
Wal-mart is in the process of building a store in my town - Guess where I will not be shopping.
Friendly customer service - I don't think so and thier prices aren't any better than anyone else.

Went to shop at the walmart store here in alamogordo new mexico on sunday, june 7th to purchase some bags of stone for landscaping. Walked around outside to see what they had and saw what would work and a good price. Went inside to purchase the product and when the cashier rang it up it was coming up and 3.98 a bag when the sign outside said 1.98 per bag. She tried several codes but none rang up at 1.98 per bag. She went outside with me to see for herself and check it out. She saw the sign and got the code from the bag and we went back inside to do the transaction. It still would not come up at 1.98 per bag. She called a manager to the department to tell her the situation and when the manager arrived, she told me right away, it is no way they can give me the quantity I wanted for the price on the sign but would give me 1 (One) bag for the 1.98 and the rest at the higher price. Told her that is not right and would not be purchasing the product and I left the store. That is not right, not to honor the price that is posted at the product. The customer cannot should not me charged a higher price for an item when it is the stores fault. What is wrong with this kind of customer service! Any other store I would be in would give you the item for the price on the sign! Is there not a law about something like this.

I was shopping in walmart with my family in May 2009.I paid for all of things I had in my cart.One of the items I purchased was a plastic bottle of Arizona Tea.I noticed that it was only half in the bottle .The cashier told me to get another bottle and I did.I returned with the item and she gave me a bag.I was stopped at the front by a female grabbing my arm yelling come with me.I saw that they had done the same to my mom.I was taken to the back of the store and accused of stealing.I was then arrested in front of my child and held for hours.I had a five month old baby on my chest screaming to be fed and I could'nt do anything while my child screamed mommy we paid for our things.While I was arrested I was constantly being told to shut up or you'll get more charges and loose your kid.They kept changing the story from one thing to another and all I wanted to do was get home with my children.My child is always remembering that day because they had to stay with me during the whole time until my husband got there.I was finger printed and took mug shots in front of my 7 year old child.We cried the whole time because it just was'nt true .I cant stand to even see a Walmart add.

I purchased an XBOX 360 for $211. After opening the box it became apparent that the charger was not compatible with the device. I attempted to return it to the store within 3 hours and was told by an assistant manager this was not the charger they sold me!? In effect they told me I had taken home a good product, substituted a bad charger and was spending my time lying to them to obtain an exchange. Three days later the store manager John V. told me the same thing and said, "I'm through with you. We are keeping your money and you can contact Microsoft if you want".

I will never shop at Wallmart again and will make sure that friends, family and work associates know that at Wallmart CUSTOMERS COME LAST. What a short sited and absurd approach to a legitimate problem.

I have elevated this to a district manager and will contact the A.G. (Richard Blumenthal) next.

I actually like the card so far. The only thing I have a complaint about is that first the customer service. Now, I do work for Bank of America customer service and I know how they feel but...I cannot understand what there saying. I am not racist but I just want to understand something when it comes to my money. The second complaint I have is that when you do get the temporary card you cannot see what the transactions online or automated service. It shows you the balance with the transactions that were taken out but it dosen't show which transactions. I still love how the card works.

This happened about 2 years ago but only NOW can I bring myself to talk/write about it without screaming.We had borrowed a digital camera from our friend so that we could capture our only child's first year.One day our friend ask for the camera back because she was going on a trip the next day.So the night before(pass 9pm) we went to WalMart hoping to save the photos on a disc.However, the machines for saving photos to a disc were out of order(even the Kodak kiosk).The clerk advised that we could use the Fuji kiosk to do a 1 day service.So we did.

The next morning a WalMart clerk calls me asking if I still wanted all 600 photos(around that number) printed and I said "yes" also asking her to confirm that my "order" was received. The clerk answered "yes." Hearing the clerk confirm that the order was in place, I erased the memory card because I needed to return it to my friend that afternoon.

We could not pick up the pictures the next day so I went 2 days later in the evening.When I went to get my pictures I was informed by the clerk that they did not have any record of my order.I became upset and gave the name of the clerk that had called me the day before.The clerk ensured me that they would call Fuji the next day to track my order.

I got no calls the next day so I called WalMart. I was informed that WalMart had the negatives(those picture CD proofs) and that I could order on their website and was given an order number.I did as told but could not retrieve my photos.

I went to WalMart later that day and then I was informed that WalMart had a problem with the Fuji kiosks so my order was lost and that WalMart had only those Picture CD proofs.I CRIED!

All photos of our child during his first year were LOST!All I had was those postcard size negatives with those tiny photos.I COULD NOT BELIEVE IT!

I complained to the store manager in amazement on how digital photos can get lost in this high tech world. I could not believe that WalMart had the Picture CD proofs but could not develop my photos.

In turn the store manager offered a discount on my next photo developing order!How cheap!

Even after calling Fuji's area manager I had no satisfying answer.My pictures were simply LOST to them.I am not looking to get anything free from WalMart and Fuji but how can two big companies just loose pictures AFTER a clerk confirmed that the order was received?!?

No compensation can buy those lost precious photos of our child's first steps, first trip to the zoo, etc!

If only we had the money then to buy our own camera and/or memory card...

I still cannot believe that after loosing those precious photos all I was offered was a discount of a couple cents per picture on my next transaction! WalMart and Fuji seemed so heartless in there error!

This card is an abosolute P.O.S.!

So I added $200.00 to the new card that I got in the mail. The money went on right away. I went online to purchase some items and pay some bills. The money card (which includes a Visa logo on the front which is a complete joke) kept getting declined! It was embarrassing.

I called Wal-Mart customer service in the morning (I stayed up fuming all night) after viewing my transactions on their website and seeing that even though my card was declined the money card was still deducting the money from my account! And it was doing that for every attempted purchase I made.

I finally got someone on the phone, but I can't get my money back for 10 days (it's June 5 and I won't see my money until June 15). The lady told me my zip code was 9 digits in their computer instead of the regular 5 and that's what caused the glitch! Who entered my zip code as 9 digits? I know I didn't!

This card is an absolute joke. Never, ever, ever again. I was just trying out purchasing items online for the first time too and Wal-Mart has ruined it completely for me.

Buyer beware of walmarts site-to-store express program
I purchased walmart's site-to-store express in december of 2008 for an annual fee of $29.00. It worked very well and I was able to use it on nearly all the items on my list. The site-to-store shipping option was available for clothing (Regular priced and clearance), gift items that were personalized, board games, kids toys and various other items.
Now in june 2009 no clothing items are available for site-to-store shipping and many other departments/items are no longer available for site-to-store shipping.
It's only been six months and I haven't been able to use the express service because I don't buy electronics or housewares.
I've sent several emails to customer service but I get the same cut and paste answer to every email complaint I send in.
Apparently without a specific order number everyone at walmart customer service is paralyzed to help me.
Walmart never sent any notice of the drastic change in the departments and items that will no longer be available site-to-store.
I feel cheated and tricked. It was clearly bait and switch and I don't have any recourse because the fine print states that they can change the express program at anytime without notice. There can be no refund for any of the $29.00 once the membership is used.
Buyer beware!

So the ethics commity for walmnart has done nothing to look into there employee problems and the use of drugs while on the clock.Is the walmart ethics commity going to just sweep this under the carpet and let the employyes of barstow ca 92311 walmart continue to use drugs while on the clock?will the ethics commity please look into this matter please?Or does walmart just dont care about there code of ethics is it just all B.S. !PLEASE DO SOMETHING ABOUT YOUR PROBLEM !Dont let the emplyees think that its ok to use drugs on the colock!THANK YOU