Walmart
Reviews and Complaints

I had the same problem today with an unused air matress. We determined that a separate pu, p was needed so we purchased a self contained matress and tried to return the original one without the pump. They woudl not take it back. We have both a Target and a Walmart here. So it makes it easier now to decide which one to go to first.

i have never had an issue with Walmart not taking back items. ever.

To whom it may concern: I am writing you this letter because I am very disappointed in the Wal-Mart at town and Country in victoria. I realize that they are renovating but I feel that they are not accomodating the customer. My family and I spend a lot of money in this store and it is very frustrating that you cannot get the product or service that you should be getting. When you ask for help you either get snubbed or put off to someone else. The service in this store has dropped trumendously and as for the product, there is none. I have been buying clothes for my husband and myself for over 4 years there and up until now I am not able to. They used to carry big and tall and now you can, t even find it in the store. When you go in for a perscription you are told 20 minutes which turns into 1hour it is just terrible. I guess customer service sure isn, t what it used to be. I was in there today and asked a lady where the tents were she pointed me in the direction and walked away. When I went back to look for her to tell her I could not find the tents, she snapped at me and said mam I am looking for them and trying to help you! I am sorry but I do not think she tried to help me, when I looked through all the iles myself to find that they did not even have one tent in the store I left and walked out. To bad they lost a sale. I guess I feel that the customer service should be more than it is, but I also feel that the product should still be coming back into the store even though they are renovating. I sure hope that when the new store is up and running that they will be more polite to there customers, and that the product will be in the store, maybe then will I return to see what kind of service I will be getting.

sincerely
Terry Nowosad
terry.nowosad@hotmail.com

I just had to get this out there after after being shocked by the lack of customer service I received from Wal-Mart. Here is my story:

I went to Wal-Mart yesterday and purchased some ground turkey logs to use to make turkey burgers on the grill. Well I cut open the package and squeeze the meat out into a bowl and I am immediately met with a very fowl odor. Actually that description doesn't do it any justice. This completely REEKED, like to the point where I'm boderline gagging. I look at the meat at its a light green color. I look at the package and it says use by 6/7/10. It is 6/14/10. Completely disgusted I put the rancid ground turkey into a plastic bag and tie it up and then I put that bag inside another plastc bag and tie that up and put it outside in the trash where it will have to sit in the blazing heat for 4 days before my trash is picked up.

So I get the phone number to the store from my receipt and call them. I explain the situation to a girl there who tells me to bring the meat back to the store. Uhhh, ok I'm not carrying rancid meat with me and putting it in my car. She says she understands, can I at least bring the package. Again I explain this was a ground turkey roll and I am not going to fish out the package which again would contain bits and pieces of rancid meat. She then says ok, that is fine just bring in your receipt and "we will take care of you." I take down her name and write it on the receipt and tell her I won't be able to go until tomorrow. She says that is fine.

So I go in to the store store the next day and go to the customer service counter. I explain the situation and give my receipt to the girl working at the counter with the name of the girl I spoke to written on it. She immediately just starts shaking her head and saying no, you have to bring in the product. I again ask her to use common sense and consider that my product is rancid fowl smelling meat that I immediately threw away packaging and all. I spoke to the girl whose name is written on the receipt and she told me it would be fine to just bring in the receipt and she acknowledged she knew her but then says well she knows we cant accept a "return' without the product or packaging.

At this point I tell her look its not about the damn $3 or $4 its the fact that I bought a meat product from the shelves of this store that had expired a week ago and stunk up my entire house and had me on the verge of puking and someone needs to know about it. She says hold on let me get my managaer. manager comes over, I again go through the whole story and get well I'm sorry but without the product/packaging there is nothing they can do. I then tell him they are going to lose a customer over this and he just keeps repeating the same lines. I walk out disapointed and amazed that they would actually treat their customers this way. I am now officially done shopping at Wal-Mart for ANYTHING.

If you only knew what wal-mart employees have to deal with maybe you'd understand. i work for the hell hole but i try my best not to support wal mart.

im a customer with this firm and they stole my monies out of my account an ive tryin to retrive my funds my name is mary brewer

Good for you! Keep going to Kroger, Wal-Mart has plenty of other people to keep their business alive.

I undertand how you felt completely. I have been dealing with these types of issues in my local Walmart store ever since we moved here 10 years ago. You can't go in there unless you have unlimited time to spend and, you don't want to go in there if you're in a bad mood, your visit will make it worse. For some silly zoning reason, Montgomery County in Maryland USA, will not allow the super centers to come into the county. We're the only county in Maryland that does not have Super Walmarts or Super Targets. My local neighborhood Walmart has always been one of the messiest places to shop at. Not only that, they never seem to ensure that they have enough people to wait on their customers. I have been in there when only one cashier is working and all the other registers are empty of personnel. As to the pharmacy well that is another fiasco. I was told one evening when I went to drop off a prescription that I needed filled that I would not be able to take it away with me that evening. When I asked why the pharmacist on duty just snapped back that she didn't have any body else to help her. My retort was well your personnel problems are not my problem and I will take my prescription business elsewhere. There was one six month period where that store became a pleasure to go into even with the hassles of having to shop in the middle of an extensive renovation. Whoever they had as the head manager in there did an excellent job with whipping their sullen employees into shape. If I needed help to find something there were many times this lovely man personally took me to where the item was. Unfortunately, after the renovation was completed, he was transferred to the Super Walmart much nearer to his home. I can't blame him for wanting to be closer to home what with the gas prices but, it wasn't long before that Walmart began to go back to their old ways. I continue to go there because I don't have much choice. I don't have a car therefore, it is easier for me to walk across the street to Walmart. I used to work for Target and Target never let the lines get backed up like Walmart does. As to the store greeters, I find it particularly silly that they have to see your receipt. The only time you should have to worry about viewing a customers receipt and packages is if the alarm goes off which it sometimes does if the cashier has not swiped any electronic doodad properly. I do have to admit tho that they took care of me when I lodged a complaint here about an inferior pair of glasses that I had gotten from the Vision Center. I hadn't had them a year yet and they were already falling apart. I kept losing the lenses out of one side. I was actually on myway to Walmart when I got a bit of something blow into my eye which necessitated me to remove my glasses. When I went to take them off, the left lens popped out onto the blacktop. Thankfully, I was right there and could retrieve the lens. I went to the vision center and theyput the lens back in and put a permanent screw in to hold it. Unfortunately, when they put that permanent screw in, it warped the frame badly and the right side lens started to pop out. When the left side lens popped out after that permanent screw, I had had it. I took them back in and told them I had never had such an inferior pair of frames. I have worn glasses all my life (since first grade). Glasses are very important to me and I never mistreated any glasses I have. I do like to see what is going on. Well I was told that there was no warranty on frames past the original 30 days. Since this was about 8 months later, that put me out of business. I was not in a position to be able to buy another pair glasses. As it was when I got that pair, I had to take the money for our electric and gas bills to pay for the glasses and just worked out paying those bills with the respective utilities. I was in better shape financially to get another pair of glasses but, I didn't feel that I should have had to. I complained here and I was surprised that I got a call from both corporate managers in charge of the Vision Centers. I was told that I would get a whole new pair of glasses at no charge whatever style I wanted and new lenses. I was gobsmacked to say the least. I didn't expect that I would get any kind of a resonse since I had complained before on the general sloveness of that store and the unfriendly attitude of the employees. Obviously this is a problem that is not restricted to just one store it's nationwide and international wide. You would think that the powers that be with Walmart would realize that they need to revamp their whole system. Unfortunately, they also realize that they beat just about every body else out on prices for most things and people are going to continue to shop there no matter what has happened or how rudely they've been treated. When it comes down to it, money talks and BS walks. One final venting complaint tho to see if any other Walmart store goes thru this. Has anyone ever gotten frustrated with the fact that their buyers do not pay attention to what moves? I find it increasingly frustrating that I will find a product that I like and when I go back to get it again, you won't see it. I love their brand of pre-cooked sausage patties (at least our local Walmart has a freezer case). They are a good buy and do not have unidentifiable bits in them to hurt your teeth. I couldn't find them for the longest time. Thankfully they have begun to show back up in the freezer case again. Oh and here's another one. This store has pallets full of stuff piled in the middle of the major aisles for stocking. They had so much stuff at one point they had the section where you pick up the lunch box pies and other baked goods blocked on almost all sides to where you couldn't reach a product. When they had first completed the renovation, the store was nice. I was finally able to walk thru there without fearing that I would get hurt but it's gone back to its old sloppy self again. UGH! Even with all these aggravations, I will continue to shop there for the prices but it sure would be nice if we didn't have to put up with this kind of abuse in order to save money. If it wasn't a considerable amount of money that I've saved, I wouldn't shop there.

ive had 2 walmart money visa cards and had my account hacked both times now and ive decided no more walmart visa cards for me thanks ! the first time someone tried to book a 328 dollar airline ticked from ireland with a company called ryan air..but lucky i only had 5 dollars on my card so it just showed a decline charge..the second time was last week in sweden someone charged 3.50 for a service called freeway apps.. plus i had to pay the 7 cent international usage fee.

I had arranged for a photo of 6 of my grandchilren, myself and my husband to be done on the 15 of February.
When we arrived the photographer had no idea how she was going to do the pictures. The children ranged from 3 months to 3 years of age. My adult children were the ones that arranged where and how the kids should sit and on top of all of it they were the ones that entertained the kids so that we could get the pictures done.
When all was said and done the package cost me $149.99 and I felt like we were the ones that were doing all the work. My children and grandchildren all traveled from different areas of NH in order for this to happen and I was utterly disappointed with the service that we received.
I would like to know if someone plans on making this better as I was far from pleased with this whole experience.
Regards
Laura Trask
Keene NH

The way you folks run your super Walmart stores, it is just a matter of time untill you follow in K-Mart's undoing. Remember, they were the largest at one time, forgot how they got there, and filled chapter 11. I was in your New Haven Ct. store today. I don't care how low your prices are. If ytou are constantly out of things, and one has to wait 10 people deep at the 6 or so open registers, more folks will do like me and the other 3 people. We left our carts with the items in them, and walked out of the store. Steve shollander01@att.net

Ma'am I understand. Sometimes it's almost better for the parent to be posing the children. Especially if they're moody. Who knows your kids better than they're own parents? no one. Dealing with 6 little kids THAT YOUNG is difficult for a stranger. Photographers aren't god. They cant always work miracles, they're just there to snap the trigger. And almost all photography studios are gonna be spendy. There is no such thing as a cheap studio.

It sounds as if Walmart has issues with their shipping. We were to recieve a flat screen tv yesterday, and it did not arrive. Their tracking system is rediculous! According to that, the order was at LAX on the 23rd of June. This is about 300 miles from where I live - and it is now July3. After reading about the lost order, I fear this may be just what we are facing (lost, stolen). My husband is horribly disappointed. Some Father's Day gift this turned out to be.

Not only are the lines long but check out is held at a small "so many items, or less" lane. I deeply feel sorry for the 75 (or older) yr old cashier that is lifting and scanning heavy items with no help, as the other cashier is busy with her lane. The result was I had to pull my scanned grocery's that was placed in the bags, off the spinner and place them on the floor until my shopping cart was empty of my selections. I then had to lift all my grocery bags off the floor and back into the cart. Another annoyance, I understand that floors need to be waxed and what not, but a few grocery isles were roped off and closed down and the smell of the chemicals was enough to knock any one over. Previous"open" Isles must have recently had the floors done, as it was noticeable that some of the liquid chemical was on the shelf's, spoiling the produce. I seen the last box of Rice Milk leaking due to it. Among my purchases I was ground hamburger and a coconut in which were both spoiled only noticeable after I drove my 30 miles back home. The coconut was heavily molded inside (opened the next day after purchase) and meat smelled spoiled ( opened right away to portion) to place into freezer bags). So I am calling to see if I can be refunded my spoiled produce, I surly can bring with me the spoiled produce to!

The Wal-Mart grocery in the complaint is on Meadowbrook Dr. in Fort Worth. The time of the occurrences is between 8pm and 9pm on Sat. and Sun. nights and the lines are 8 to 12 deep. After waiting 20 minutes and getting no closer to check out, I walked out mad!
There is no excuse for this! It happens every weekend!
I don't know where you work and shop, but it certainly is not at this store or at these times, so do not as tho you are an authority.

Sweety, there is a fine difference between "the customer is always right" and "the customer is a spoiled brat."

At the four stores I've shopped at (one of which I work for), they typically shut down most of the registers for security reasons at 12:00. The primary reason is that one CSM cannot manage five or six registers and still be expected to get the other tasks (including fixing up all the messes that you, our beloved customer, make.) completed.

There is also a practical reason behind this: between 12:00 and 7:00, we average a rough total of 150 check outs between the two registers we leave open.

Too many times, when I'm running a register, I'll have a customer standing in a line of maybe three people ### about how long they're having to wait. The average checkout time is approximately 2 minutes (speedy register) or 5 minutes (belt register.) but these people cannot wait the ten minutes necessary to get checked out.

The solution is simple: if you don't like waiting in a short line overnight, wait in a long line during the day, and stop yelling at us underpaid, already mistreated Wal-Mart skeleton crew minions.

P.S: On a vindictive note, the proper procedure for checking out when lines get two long is as follows: call managers to front of store to help with lines, then call for stockers to serve as "backup cashiers". Next time you are in a ten minute line and can't wait, demand that you speak to a manager, and when he arrives, demand that he checks you out. You'll get an appreciative chuckle out of the other two cashier's stationed there.

I was visiting store Walmart area electronics isle were . their were sight of products unlabeled with out sticker stamped prices tag e with bar code nor or, upc code scan bar. with out an question by doubt that my cell phone would be my personal use for scanning the item .for this situation my app . down loaded from google play app store .1 as a co worker. utensoil and supplies are provided to a department store as well as supplies are supplied to house holds from making, .an in store .purchase, , , , , 2 ' I was so excited to see the products in the display area isle, that I had viewed on Ebay, and also wish, amizion .com too''''''
3 no single imployee was near counter photo cell phone department, that was visible at the time ... little shortly after 2:00 P.M. ET...
4 '''I was uncertainly, Un Shure, that My visit to this Department store ...was welcomed . as an Citizen my Tax i.d Do matters in FACTUIAL means...AT MY TIME OF NEED . OFFICE SUPPLIES BUSINESS ORG.
5 out ! of an Questionable doubt this product was non un affordable . what, A sad Long trip back to Georgiana ...
6 sir, is there something that . I can help you with . ...yes I'm tring to figure out the prices of these products . I'm not shure ...lmao lol
'''''''''I have served the city of Andalusia Al 36420 as well as mobile Al 36604 an also Georgiana 36033, and Greenville... ceo, pres, corp.sgt. master Williams Neal o JEMERRILL true or false . explain ... I'm so severly saddened . I WAS SETTLED IN HEART. A PURCHASE FROM THE DELI DRUMLETS 5.49 LB
WAS SO GOOD AN TASTEY TO ME $1.49 PEPSI PRODUCT / REG #1 MY CHIP DIDNT READ THE CARD SCAN . AND ONE SWIPE TRANSACTION COMPLETED . WELLS FARGO THANK YOU!

That's odd, in my experience if one door has carts and the other doesn't, a supervisor is radioed to go get one and bring it to the other door. If it's busy you still may have to wait a little while until someone is able to do it, but again, it is a courtesy and sometimes they are all in use and you won't be able to get one until another customer brings one back anyway. People need to stop expecting to have one available every time they shop...other customers use them too. Get your own or a wheelchair and you won't have to rely on others for anything.

Or you could buy a set of crutches for $20 at your local drug store. But whatever. You probably think someone should just give them to you.

Well I was going to say something but Jesse kind of summed it up. About all I could add is if a friend gave you this card, get new friends. That one is too much of an idiot to listen to the cashiers when they explain(and they always do, they could lose their jobs otherwise)how to activate and use the card.

Hey Crack Head! THese Cards are for the picking at the registers so as you said they have to be actived! so "WHO EVER" gave it to you never actived it, , , , some friend ha ...this sounds more like you stole the card and are now trying to say that it doesn't work...hmmm who is the scam, , , , , ,

I have similar situation as many of these complaints. I put $170 on a card and they could not activate my card and after soany run around I told them just to send the refund check. Anyone who was sent a refund check how long did it actually take?

Walmart money card [protected] I called and tried to activate this card, negligence on your staffs behalf, by inputing the wrong information, caused the card to "lockout "as inactive. there4 prohibiting me or the representive to further activate the card now! Now I have to wait 7 business day for "them " to make interest off the 100.00 I paid them, they refused to activate the card because they could not find my address. Reps names: leanne, alane, Alfred, and Justin; all was patronizing me! And refused to give me my 100.00 activated on the temporary debit card. My number is [protected] my name: Shaun rice, its not far the companies my interest in there bank off me on a 14 day turn around, 7 days to send refund, 7 day to clear my bank. And I loose time, an money in the delay process for "Walmart Money cards" gain . I am left in disparage as to the service I received from this company.

I have also had a terrible experience with the Walmart Money Card. And I will never ever do business with this company EVER in my entire life. Their customer service agaents are incompetent of doing thier job right. And they treated me like a theif although I was only trying to obtain a refund on a purchase I got online. I was excited intiallly when I got this Walmart Money Card, but for 3 weks I been currently trying to get my money back from Walmart Money Card, but they are making me send numerous fax of the invoices of my online purchases, so that they can remove a security block from my Walmart Money Card. And after sending 3 differnt set of fax of this information the requested they still haven't help my get MY OWN MONEY BACK. This is not a company that I would recommend to anyone. Any by the way...I still trying to get my money back curently..

Hey,
Go to getmygreen.com and call their 1-888 number. They can fix your issue. I lost my reciept with the activation number and spent 45 minutes on the phone trying to talk to someone at walmartmoneycard.com and got nowhere. I called the number at getmygreen.com and had my card activated in 5 minutes! Walmart cards SUCK, but if you have this issue, this is how you can fix it.

As for filling a complaint regarding WalMart's money card, I filed with the better business bureau (BBB). I was refunded the fees that were applied to the cards I closed.

The company that the BBB addressed this complaint to was:
GE Money Bank
PO Box 29102
Shawnee Mission, KS 66201

Walmart complaints go to GE Money Bank. The matter was resolved within a 2 week period.

You can file the complaint online by going to BBB.org. The website will give directions on what to do.

Hope this helps

I had samething happen to me for $745.00, so I could lose my car, and have no groceries until the get the money to me

### man.
I purchased one of the cards and now I'm waiting and waiting for the money to hit. This is $110 on this card. I have bills to pay and I do NOT want to be held ransom like these other posts. I'm BRAND NEW to this. So why stick it to me? How money hungry can one company be? If I had the info to file those complaints, i would. If you read this and have that information on how to, please give it to me? I'm sick of this.

I had the same problem with Wal-mart money card as well. I put $70.00 0 on the card to pay a bill and went home to activate the card. The rude and self-righteous customer service rep (name Dianne- Badge # 0558) told me that I had two Wal-mart Money Cards already that had amounts that I owed monthly fees on. I told her that the first card I reported lost, I therefore, I requested that it be closed way back then and the second one I closed due to unauthorized purchase from a merchant ( I know I called about this one as well because I got a recording on my phone from Wa-lmart about the complaint that I also added as my reason for why I was closing it). She told me that they did not close is but kept it open (despite my request to close both). She stated that before they could activate the new card I purchase and have money the money on it, I would have to pay the fees on both old cards that they kept open totaling around $19.00 in monthly fees. She would not let me speak to a supervisor and cut off my conversation with her by putting me on hold- a long hold at that.

I wanted to dispute this with her further, but they were holding my money on the new card as ransom until I paid the monthly fees on the two other cards that I had closed out and not used in months.

I asked her would I be getting a confirmation that the accounts were closed and she stated no. So this leaves the door open for it to happen to me again

This really irritates me that they could possibly get away with this !

PLEASE EVERYONE FOLLOW MY LEAD AND SEND A REPORT TO THE ATTORNEY GENERALS OFFICE AND THE BETTER BUSINESS BUREAU ABOUT WALMART'S MONEY CARD ACTIVITIES!

Neither of you dufusses can spell. Perfect for wal-mart work?!

Im really confused, were you drunk when you wrote this cause it makes know since and alot of your spelling is way wrong. Just thought you should know, and I agree with you, thats pretty messed up. Really that whole store is messed up, they are rude and never have anything I need.

OMG CAPS!