Walmart
Reviews and Complaints

idr i bought a wal-mart card and now i own them6.00 for money i haven't used

Give me a break! Customers have go to to start taking responsibility for their purchases. There is no way that one could explain each and every policy with each and every purchase. I would think that a person could hold on to a receipt for a minimum of 24 hours. By the way, if you knew which register, which associate and the approximate time, they could have looked up the transaction and printed you a duplicate receipt!

I can vouch for you on that one. I too had purchased a Visa Pre-Loan card for my son, for his b'day and they did NOT tell me I had to call the phone # to activate it.

BUT...I did find out about the phone # activation, because I asked the clerk to make sure there was the $500.00 on the card and she didn't know how, because it was sealed. So I went to the customer service counter and that is where I found out about the activation number.

Your right, they should have told you about it.

Why is it now that Wal Mart is hiring employees that cannot speak English? My wife and I are tying to shop for things and when we ask an employee, they can't speak any English? I know that there are MANY people that are applying for employment and are Americans that CAN speak English...why does Wal Mart hire them knowing that their customers are English speaking mostly. If they want to hire some that are bi-lingual, I have no problem, but do not hire non-English spkeaking employees for on the floor.

I went to Wal Mart last night and it was sad...Not one person there looked like they wanted to be there...One store worker was very retarted and was acting very strange...Check out was a joke they had no cashers you had to check out yourself which was a mess..There were like 10 of us and nobody liked doing this we were all tired at 1 am and did not want to bag our own goods...What an awful store...Well I guess this is what Obama means by good jobs lol...Id like to see him work here for a month...

i asked for a reduction in my interst rate and you ge money refused on four certtain reasons for not allowing it. you said the report came from equifax. i obtained a copy of my credit report from them and was given a rating of 686 which is a rating grade of A . ihave never been late with a payment on any account in my life .so your reasons of past or present delinquency and average credit utilzation, age of oldest bank cardandtrades with delinquency in last 12 months is total bull. GE money is well known for their scams and many, many complaints of decepectin and abuse. iam sending this letter to theSTATE ATTY. along with my credit report to have this matter investigated, to get your company to stop the lying and abuse

After my father and I purchased a 800 dollar computer we proceeded to speak with employees. William a sales associate was very helpfull. My father was in his U.S. Army Uniform and another employee was friendly and we gave him a recruiters card. I myself was in a suit and tye and have shopped there on many occasions. We then proceeded twoward the jewelery department to look at watches. We looked at a watch and a lady came to assist us. She had hair which would fall down to her shoulders and it was up in a pony tail. We asked her for a price on a watch because it was not labeled properly. We then asked to see the watch which was located inside the locked glass jewelery cases. She got it out and RELUCTANTLY handed it to my father. He showed it to me up close as she looked us over thouroughly and looked mad and wanted it back quickly. We hardly had enough time to look at it. It was very rude of her to insinuate that we were or are shoplifters. My father an myself were extremely upset.

you buy a pre paid wal mart visa card and guess what wal mart does'nt even exept them on there own on line ordering web site! they will still take the money off the card and you have to wait up to 30 days to get it put back on or some how convince visa to do it! there accuse is it is'nt backed by a bank! its a pre paid card you buy at wal mart what more do they want!

I have often been in other Wal Mart stores and would like to
know how come they can be neat and clean with shelves stocked. I was at Unicity the other day and it was sorta the last straw. I counted 27 pallets down the row between womens
clothing and the nightwear. That was not the only row that
had pallets, carts, etc. there was unpacked stock, empty boxes,
all over the store. In the past when you asked for help you got
help not a point in the general direction, what staff is there is
trying to unpack so that they can get stock on the half empty
shelves. The seasonal area is a complete mess, I know it takes
awhle to change but this is too much! I don't understand why
no one checks the stores. When I worked retail we often had
visits from head office, SURPRIZE ones. I am tired of having to go to other stores because of empty shelves and no help.

I just don't understand why it is that wal-mart employees have no concept of customer service or that without the customers who come to their stores then they would not have a job.

I can not tell you how many times I have wanted to ask a question and been interupted by an employee or been walking down the isle only to have a stocker with a large cart of frieght damn near run me down to get where they are going.

I know you have a job to do and even if you are a simple stocker your very first priority should be the customers.

I wont go to another walmart as long as i live... until they get some decent training for their people.

hello target folks!here I come!

I was employed By Gainey Transport Services as an Over The Road Driver. I often stopped at Wal Marts as their parking lots tend to have parking for 18 wheelers. I went in the Wal Mart down the street from our terminal. I'm wearing a pair of mesh basketball shorts and a Sponge Bob tsirt. I buy a pint of ice cream and a rotisserie chicken. After I paid I told the cashier that I had forgotten to check the automotive clearance section. The reason I mentioned this was I thought if they wanted me to leave the bag with my purchases up front they would probably tell me. Since the cashier didn't say to leave my bag I figured it was no big deal. I went back in the store l***oked around the automotive and returned through the line 10 minutes later. When I got to the front past the registers an elderly female employee asked me if she could help me. I held up my bag and replied that 'I think I found what I wanted.' I then proceeded to the entrance and another employee asked me what register I checked out at. I remembered it was 14 as the store was not real busy early AM. I exited the store and as I began to walk past the rear of my trailer I saw an animated conversation between 3 employees in front of the store. I thought this odd at 1:30 AM and wondered if they thought I had taken something. I got in my truck, started it up and released the air brake. At this time a vehicle approached my truck from each side with a weird siren which caused me to wait and see what they wanted. One of the Wal Mart Security jumps out and yells at me'Get out of the truck'. I ask why? He repeats the request but still has not not fied me why. I let the truck roll forward 6 inches and he pulls a gun out and aims it at me. He tells me to get out of the truck again and when I comply he than yells I need to show him my hands. I told him to make up his mind since to exit the truck I needed to open the door. He then said he would open it for me. He is still pointing the gun at me and three times I tell him do not point that gun at me. I know if it goes off and I'm not guilty of anything he will have to come up with a lie or go to prison. Remember my only crime was being a wal mart customer and wearing shorts and a tshirt I have no place to conceal a firearm. I then ask him why he has pulled a gun on me and detained me and he says three people said you stole something to which I reply 'Am I under arrest?' He says no and I say I'm leaving then. He tells me I can't leave and puts handcuffs on me. He starts to go in my 18 wheeler and I tell him that this truck has a sleeper on it and he does not have my permission and needs to get a search warrant. The only reason I know this is I worked store security years before and I know there are certain laws you must follow to not violate a persons rights in order to win a conviction if they did steal something. He gets the bag withmy purchases and asks me where my receipt is. I tell him it is in the bag as it was but it was in my wallet in the bag. He then goes back into my truck and finds another Wal Mart bag with a receipt from a North Carolina Wal Mart. He looks at the N.C. receipt and is confused. Now he takes me into the store to parade me around in hand cuffs by the registers. I'm a 47 year old white male who does not steal and now I am some kinda pissed. I say in a loud voice for everyone to hear' OK which one of you said I stole something'. None of the employees will look at me and they seem to scatter like cockroaches. The officer then takes me into a room with a bunch of video recorders for store monitoring. I tell him I don't want any of these tapes erased as they are now evidence. At this poin t a youn g white man enters the room and asks me which register I checked out at. I again tell him 14 like the 1st guy. He returns in a couple of minutes and tells the Wal Mart Security Guard to remove the handcuffs. I then grab my wallet pull out my receipt show it to him and explain that I'm going to make sure this does not happen to another Wal Mart customer. False imprisonment, assault with a deadly weapon and illegal detention because they imagined I took something. I contacted three lawyers in the Dallas area and they would not take the case. I figured it was a slam dunk with all the video cameras to prove my innocence. I forgot where I was. If they can murder a President in Dallas what is a little civil rights violation. The funny thing is when I tell this story people often chime in with their Wal Mart Nightmare story. Thank You for shopping at Wal Mart!

I received a Visa Wal Mart debit card as a gift and I truly could not believe what I had to go through to activate it. First of all, they never told the person who purchased the card that they needed to send me the receipt for a number that was on that receipt to activate the card - it was impossible to get a live person on the phone to help me.
She finally found her receipt and I proceeded to try again to activate the card and could not believe ALL the information they wanted from me - this was a gift and I have no intentions of adding any more money onto this card. I am spreading the word never to buy one of these cards from Wal Mart - All I know is that when I use this card will make sure I use the full amount on the card and be done with it!

I purchased a Wal-Mart gift card for my father. Fortunately I kept the receipt. When he tried to activate it on their automated system, he was asked for a lot of personal information so he hung up a brought it to me. I called the number to try and activate the card. I had the activation number and the receipt number. The automated system is a phising scheme to get you to provide all of your personal information. At no time does the system say you do not have to provide this information to activate your card. It aks for your: name, complete address, phone number, date of birth, social security number, cell phone number and provider, and email address. I kept yelling no into the phone until the automated system routed me to a person, who also tried to imply that I must provide all of this information. I was furious. They want to send a re-loadable card and try to force you to get it by providing this personal information, before they will activate your card. I was finally, after 45 minutes able to get his card activated without providing all of this information. This is a phishing scam designed to get you to rpovide enough information to have your identity stolen. I am furious, but cannot get a real person on the phone at Wal-Mart to cpmplain.

this is a [censor]ing joke, all you get when trying to reach someone in customer service is a [censor]ing east indian who care barly speak english, with [censor]ing kids yelling and screeming in the background i am disappointed that walmart would associate themselves with this 3rd world trash and suggest that all frustrations be taken out on walmart in any way possible be it a terroist attack or worse.

I totally agree. I refused to hang up without talking to the supervisor. After about 8 minutes he came on the line and I will be honest with you, he didn't help anymore than the idiot lady I spoke with first.

I CAN RELATE TO THE ABOVE POST I BOUGHT THAT WORTHLESS EXTENDED WARRENTY ON A DELL COMPUTER I BOUGHT AT WALMART CALLED IN THE CLAIM ON MARCH 5TH WAS TOLD A REPAIR MAN WOULD BE OUT IN FOUR DAYS THAT DIDN'T HAPPEN THEY SAID POWER SUPPLY WAS BAD THEN THE MOTHER BOARD THEY SENT PARTS BACK AND FORTH REPAIRMEN SHOWED LEFT DIDN'T KNOW WHAT HE WAS DOING I'VE MADE MANY CALLS TO COMPANY THEY WAS SUPPPOSE TO REPLACE COMPUTER THAT DIDN'T HAPPEN THEY SAID THE COMPUTER LIKE I HAD WAS NO LONGER AVAILABLE ( AFTER ONLY A YEAR? ) I HAVE THEATEN TO CALL ATTORNEY GENERAL AND BETTER BUSINESS BUREAU THEY WERE SUPPOSE TO SEND ME A CHECK APRIL 8TH. IT HAS BEEN A MONTH AND STILL NO CHECK THEY KEEP SAYING IT IS BEING PROCESSED AND IT TAKES 7- 10 DAYS I HAVE TALKED TO MORE THEN ONE SUPERVISOR SAME STORY IT IS NOW APRIL THE 25TH I CALLED WALMART THEY ARE NO HELP AT ALL. WILL NEVER BUY ANOTHER EXTENDED WARRENTY FROM WALMART ON FRIDAY APRIL 29TH MY CALL TO THE ATTORNEY GENERAL WILL BE MADE. BY 9AM. WITHOUT BEING PROCESSED IN 7- 10 DAYS HOPE THIS HELPS OTHERS FROM BEING TAKEN BY THIS COMPANY

We purchased a Vizio tv from walmart in June of 2007, the set quit working the 1st time around May 2008. It took approx 2 weeks for a repair shop to call and tell me what was wrong with my tv. They never came by (Pratigan Technology in Douglasville, GA), when they did finally arrive 4 weeks after service call they ordered the wrong part. They then had to take my television and they could either bring it back in 2 weeks or I could drive 2 hours and pick it up in a week. We chose to pick it up. The whole process Repair Now did not follow up or call to let us know what was happening, I had to make every call to find out the progress. Finally after 6 weeks of no TV we received our TV back in working condition.
The TV quit working again on Nov 15, 2009 still under warranty. Again called to place a service claim. I was told I would receive a box to ship my TV to a repair facility and would receive it back with 2 weeks. About a week later, I called back, and was told the process changed and they were trying to find another repair shop. After another week of waiting I called to find out progress, and was told they had given up on finding a facility and were going to send me another TV. The next day a repairman calls to see if he can come by in the afternoon to look at the TV. I agreed, and 30 minutes after he left, I received a call from Repair Now. They were letting me choose another TV, and cancelling the repair. I was then told the TV was out of stock, and would be receiving a refund check in 7 to 10 days, this was on Dec 8, 2009. It is now Dec 21, 2009 and I still don't have a TV or check to buy a new one. I called tonight and was told they had approved the check and it would be mailed after the 1st of the year, and that I needed to refuse a tv that was shipped in error. I called the girl a liar for telling mail only went out one day a week. I called a few minutes later and got a different "supervisor" who told me checks went out the day they were cut and the check would go out tomorrow, and that mail went out daily.
Anyway, I know this is a very long comment, but I want people to know the kind of service to expect from the warranty.

Nope... blame NEWCorp. They are most likely the administrator of the warranty contract. Good luck trying to talk to a human being to complain, they LOVE to play "push the number and wait" game.

If you could read. Wal Mart's name is no where on that 2 yr extend warranty. So you can not blame Wal Mart.

My daughter had a terrible experience with smart styles we go in and she tells the lady she wants a trim, make it to where its just below her shoulder, I thought that there would be people working there with experience and not getting trained, the lady cutting her hair was not experienced she had another lady helping her, I thought to myself lets give her a chance, but the more they cut the more I noticed they were using my daughter as a guinea pig, so when they called the lady I think was suppose to be the supervisor over to help, I stood up and told them I was not paying for this you ladies have cut my daughters hair shorter than what she wanted, the lady that was helping the trainee spoke up and started getting rude saying you gonna pay me, my husband said no we are not and we all left and went into wal-mart to do our shopping, they didnt have what we were looking for so as we were walking out of wal-mart the lady that was helping the trainee approached before we could get out of the store and followed us out in the parking lot threating us wanting to fight, and whats so sad this lady will still have her job cutting peoples hair and my daughter has to walk around humiliated for the way they cut her hair, needless to say she cried for hours after we got home that day.

I went to my smart style salon and asked for a pixie cut ( I came there with about 5 inches of hair ) and the woman cut all my hair at about half an inch or less in some areas. I am BALD. I am having a hard time coping with this and I am working with the manager of the salon for a refund. Anyone want to discuss this you can reach me at www.myspace.com/shannon_henson
I posted before and after pictures here, I had to dye it a dark color to make my hair look fuller...

Hire a hitman. Blow that dirtbag away!

I hope you didn't pay for that terrible service!

Most salons have the practice of giving their clients a change if they are truly unhappy with their hair cut. If it hasn't been to long since the hair cut, try calling in and explaining your problem to see what they can offer you.

try putting some fried bolony in your hair, that should do the trick

Once the card is swiped and the signature bar shows up, you have crossed into the land of no return. Transaction can't be stopped. Once you swiped, you petty much authorized the charge, signature or not. You don't sign online, either, but the charge goes through. By the way, reversing the charge can take 7-.10 days. That's not Walmarts policy, its the credit card company

You can't press charges when you made the mistake and gave the wrong card. Next time be more careful.

I contacted city police to file a report against this company and Walmart.
I also bought a Walmart visa reloadable card to pay a bill, I was UnABLe to activate it, , asking me serious of questions name DOB adress social? I didn't not give then my social thought it was pointless and fishy.. After an hour and a Hal on the phone they tell me they are gonna expedite a refund e
Because my information did not match and neither did my social.. wTF? I never entered a social, Walmart wont do anything or give me my money back, the company won't send me to a representative just keeps ending my call.. I looked online and was surprised at home many ppl been scammed.. police is getting involved, I'm not gonna let them get away with this!

Wal-mart took my funds as well and I am more than furious after dealing with them for hours on the phone today!

My husband and myself, recently laid off. Mother (who lives out of town and was visiting for the day) purchases pre-paid card for us to get some groceries, etc for things we needed immediately for us and our kids. I go online to activate card and am told activation was stopped and to click button for refund. Instead of clicking refund button I called the activation number on the pre-paid card. After going through the entire process again over the phone I am transferred to a call center rep @ 24/7 call center services. The rep explained to me that there was an issue because I have had 2 wal-mart prepaid cards in the past. One using my first name and the other my middle name. (I go by my middle name) On some documents, cards etc, I have to use my full name and did so for the first card. They even confirmed my full name by stating that it was on their records. I then provided her with my address, phone number, SOCIAL SECURITY Number and the activation number off of my Wal-mart receipt along with the pre-paid card number. I am then told I could have my card activated but had to fax them a copy of my DRIVERS LICENSE. This sounded absurd to my husband and myself but they had our money. So having just a few dollars to our name, we had to go pay to have my license copied and to have it faxed. I then call the company back and cannot reach a live person. I had to go through the activation process again just to reach a custoner service rep. When one finally gets on the phone, I am told my card still CANNOT be activated because I did not fax them a copy of my SOCIAL SECURITY CARD with my drivers license. I explained to her that the first rep, "Melinda" DID NOT tell me I need to provided my SS# Card and that I absolutely refused to do so anyway as this was only a pre-paid card. WE GAVE THEM MONEY! I asked if the card could be registered in my husbands name or even mothers as she purchased it and I was told NO. I explained to her that there was nothing more I could provide as they had everything except my blood. I gave them a copy of my Drivers License, they have my SS#, my current address, my previous address, phone number, activation number and card number. What more would I have to do to get MY OWN MONEY back to me. I then asked to speak with a supervisor. After 15 minutes on hold, I began to speak with a supervisor (Heidi) who pretty much sounded like the second rep (Meline) who I had just been speaking with. I explained to her that this was ridiculous, it's a pre-paid card and that I have the receipt in my hand showing where we purchased from them and they have OUR money. I told her I felt like they were stealing from us and that after sending a copy of my drivers license and now them wanting a copy of my SS# Card that I was very weary of their company. I was told it was "Federal Law" to request those items. She then informed me that at that point they wouldn't even except a copy of my SS# card if I were to send it to them. She then told me she would mail me a refund and asked the address to mail it to. I told her I (my mother) made a purchase, they had our money and I wanted the card activated today. She kept refusing and kept asking where to send the refund. I then told her I would contact her back tomorrow after speaking with my step-brother who is an attorney and she stated that she would expedite a refund check out to me via UPS (at no charge to me) and that I should receive it within 3 business days. I agreed but am very weary as to whether or not I will receive it. I find it very suspicious that so much information is need and faxed to obtain money that was GIVEN to me. It's a PRE-PAID Card! Im not applying for credit. This whole experience really has me thinking twice about the manner in which Wal-Mart operates. I even contacted the manager of the Wal-Mart where my mother purchased the card and she thought it sounded strange, yet when she went to discuss it with her manager-she told me nothing could be done on their end. Now, in the meantime...we literally have no money and will be praying UPS delivers the refund. I will never nor anyone I know purchase a card from them again.
Needing all of my personal information faxed to them for a pre-paid card is crazy not to mention still not being able to have access to my money. It's not right and I will defintely take this further. This has left us very bad off at the moment and its not only affecting me and my husband but our children as well. I just pray my personal information goes no further and we receive what is RIGHFULLY ours.

walmart prepaid visa should of been active since the time of purchase the card even so if the card is a tempory one, into you get the real one in the mail only if you got the real one in the mail and loaded it first before activating it could of cause some problem since account wasn't activated with the new card in the first place because the legit one that comes in the mail has to activated online or over the phone its possible also instead of using the the tempory card that was active already you use new real card that came in the mail that wasn't acctive or you loaded it at the store and the cashier did something wrong longest you got receipt or some type proof that it came out some account you able to get your money back. and i was trying best to figure out this mystery since there isn't enough information supplied what you say

DITTO THE EXACT SAME STORY HERE WHAT THEY ARE DOING AGAINST THE LAW AND WE NEED TO BAND TOGETHER AND MAKE THESE GUYS HAVE TO ANSWER FOR WHAT THEY ARE DOING. THEY BANK ON THE FACT THAT PEOPLE WHO THEY TARGET DON'T HAVE MEANS TO FIGHT BACK AND THEY NEED TO KNOW THAT WE WON'T BE RIPPED OFF BY THEM. GO TO ANY AND EVERYPLACE TO FILE A COMPLAINT FTC, GO FEDERAL, STATE AND COUNTY GO TO THE GOVERMENT WEBSITE FOR YOUR STATE TELL ANYBODY AND EVERYBODY YOU CAN AND WITH A LITTLE LUCK WE WILL GET JUSTICE MAYBE WE WON'T SEE OUR MONEY AGAIN BUT IT WOULD BE WORTH EVERY PENNY TO SEE THEM GET WHAT THEY DESEVE.

This is common and just another fleecing of America. Wal-mart is a communist enterprise. Yes, I said it "Communist Enterprise!" They sell a majority of goods made in communist countries for up to ten times the amount it costs to produce and ship the items. Not only do they fleece America buy turning a huge volume profit on defective goods, they contribute to a large scale problem of environmental damage. They know full well that within 60 days a large percentage of their inferior products will end up in American landfills.
This company is criminal to say the least and should be prosecuted for their actions. The most un-American company on the planet.
Want to Support Communism? Shop at Wal-mart. Sam is turning over in his grave.

so i called the copy right law office in washington d.c. i waited like 30 min untill some lady picked up the phone. according to her there is no such law its just a store policy that says u cant return something cuz thats how they basically dont lose money. if u really not sure about a game wat you do is buy it used at gamestop. gam, estop and eb games give you 7 days to try he game so if you didnt like it return it. if you liked it and want to just get a new one exchange it as simple as that. foocking WALMART IS GAY. target gives u 90 days and dont really give a [censored]., besdt buy has the sme policythe number to the copyright office in washington dc is [protected]

Get this one.. My eldest stepson was watching his six year old brother. The stupid stepson let his little brother go into WalMart with $150 by HIMSELF to buy video games. Stupid WalMart sold a six year old Call of Duty Black Ops (rated M for mature) and Star Wars The Force Unleashed II (rated T for teen). I'm not even going to go there about the stupid brother letting the six year old go into WalMart with $150, that was a rage in itself and big brother will no longer be watching little brother. So, anway, WalMart sold the six year old these games! Mom and dad find out about it and mom goes to take the brand new unopened games back to the store (as she found them under the six year olds bed). Of course I can not find a receipt because neither knucklehead knows what they did with it. So, already realizing they will NOT give me the money back as no receipt, I was thinking that they would give me a store credit for them (as I do a lot of shopping at WalMart). So, not only did the store BREAK THE LAW by selling these games to a six year old. But they told me that I would have to exchange the games for exact cost merchandise even though they were unopened! WTF? There were no age appropriate games at $59.96 for a six year old for the video game system we have. They would not let me get games that were $49.96 as they had a couple that I would have gotten and let them keep the extra $10 a game. Nope... I ended up having to exchange them for games my husband may or may not want and the $140 is coming off big brothers Christmas present to refund his little brother for 1) letting him take all his saved up money to the store and blowing it. 2) for letting him go into WalMart by himself. 3) For not immediately turning right back around and returning the games when he saw what his brother bought and 4) For loosing the receipt! I find it outrageous that since it was WalMart's error that this transpired that I couldn't get a store credit. I'm done with WalMart. There are plenty of other stores out there, that are much mor accommodating.

OMG! JUST BECAUSE ITS YOUR KID, THEY HAVE TO GIVE HIM WHAT HE WANTS? THATS NOT HOW THE WORLD WORKS. THE POLICY APPLIES TO THE CONSUMER, AND IF YOUR KID WAS INCLUDED, TOUGH [censor], YOU PROBABLY SPOIL HIM AND WANT HIM TO HAVE EVERYTHING DESPITE THE RULES... NOT GONNA HAPPEN, IN THE REAL WORLD, START LEARNING "10 YR OLD"

This is all a bunch of bull.. it is not a federal regulation that Wal-mart or any other store in America has to abide by. It is a federal regulation stating that for example.. Wal-mart will not be refunded for opened video games that they accept back from customers. So point blank, they can refund your money, they just choose not to. because god forbid that a 50.00 loss on a video game should put a crunch in their million dollar day. I just had the same experience and needless to say that after 20 years of patronage, I am done with that damn place. And I also am a former employee of this corporation and I do know that they rip people off with their "policies" and they schedule 12 cashiers yet only have 3 on hand at the check outs because they KNOW people will wait. no they EXPECT people to wait. they know you aren't going to leave your cart there and walk out and go to another store and have to do all of your shopping all over again. its sad really. that this is how people get treated when they CHOOSE to spend their money at a specific retailer and support this business, and then they get treated like crap. 100% customer satisfaction guaranteed. right. only if it benefits them at the same time.

As a former employee, I can say this for Wal-mart returns on electronics items -- Computer games, etc.

Because of copyright issues and policies with the company who actually distributes computer games to Wal-mart (computer games are not actually "Wal-mart products" actually owned and distributed by another company), open computer games cannot be returned for a flat-out cash refund, even if a customer paid for a game with cash...with or without a receipt or if it is past Wal-mart's refund policy guidelines.

The manager was not out-of-line in this case, offering another product or offering a gift card instead because they didn't have the item. It wasn't that the manager didn't want to refund the money. By law, they are not allowed to once any electronic game is opened...even if a customer has a receipt. What I used to tell customers is, check the title before you open it to make sure it is what you want. If it is defective, I can exchange it or the exact same title but cannot exchange for a different title unless it is out of stock. By law, any defective merchandise is not suppose to be allowed back on store shelves, though I am informed in some Wal-marts merchandise makes it back onto the shelf.

Don't be mad at management for following company policy. If you don't like a store's return policy, you don't have to shop there. Best policy is to find out a store's return policy before you ever have to return something. Then, if you do need to return an item, you know what returns the store will and will not accept. Not every store (Walgreens, Best Buy, Freddie Meyer) etc has the same return policy.

Management at Wal-mart didn't treat you unfairly by offering to exchange your game for a new unopened game of the same title. Normally, this is what happens. However, when someone learned they were out of the title you wanted, they offered to give you another title. Since you didn't want another title, they offered to give you a gift card so that you could purchase the item the next time it was on the store shelf. On rare occasions, I, myself, have witnessed times when a customer purchased a game, it was defective and the company didn't have a replacement and wasn't getting any more of that particular game. They could either choose another title or receive a gift card. They were in the same situation and they didn't complain because they could not get cash back. They understood the store policy.

In any case, I don't think customers should expect something when company policy clearly states electronic items must be unopened to get a cash refund.

Clearly, when the store couldn't help you...because of federal copyright issues, you do have other options. You can take your game, call Nintendo itself and ask what they do about defective merchandise, since it is their game. They may have been able to ship you a new game...or refunded your money, in accordance with thier policies.

I have brought food in the store before which was out of date. Instead of taking it back to Wal-mart, I simply called the company. Do you know what the company did, they reimbursed me twice the price I paid for the item...so I could go back and by two more of the same product.

Don't blame the system if you aren't happy with it. Work with it or take your rights as a shopper and go elsewhere.

First off yeah there is a copyright law in place otherwise the media market would crash...movies, games all of it. Just imagine buying one movie, watching it and bringing it back for another and another and another. How would anyone make any money? So yeah the information you were told about exchange only for the same item was right.

Now about them being out of the game and not giving you a refund. I'm a manager at a walmart and if you had a receipt and we were out I'd suggest another exchange but if not a refund should not have been a problem. The copyright police aren't going to burst in and start kicking [censor] and no one is going to get sued it's just simple customer service and I'm sure any studio or game developer would agree.

On the flip side if this is the second or third time I've seen you up there for an exchange like this and it's a short enough time frame that I actually remember you (since I don't have to go to the front that often). Then sorry youll probably be SOL cause I'm just not going to trust you and I'll have a policy to back up the decision.

Also don't listen to Neal. He sounds a little disgruntled. I have people working for me just like him and truthfully they are a pain in the [censor]. You have to watch what you say because a simple "hey we need to move this older merchandise" turns into "the managers are forcing me to push this awful merchandise on customers and I think it's wrong because I like to create drama". I've worked here eleven years in several different stores and I've never heard of half the stuff he is talking about. Now talking about customers oh yeah, you act stupid in the store or come in looking all crazy were going to talk some smack in the back with the other managers I mean who wouldn't? Some of its venting and some of it just helps the day move along. Anyway cheers!

Also don't

Don't blame Walmart, it's not their policy that's the problem. I work for a Walmart in Maine. It's not our policy that prevents us from being able to refund customers the money for an opened video game, it's federal copyright laws. If Walmart refunded you the money the associate who did it would get fired, the Manager who ok'd it would get fired and the company would be sued by federal government. I understand your frustration, but it's actually not Walmart's fault, though some would like you to think so. Not trying to defend them, but the facts are the facts. It's illegal for Walmart to refund a video game, DVD, CD, or PC software.

Damn Wal-mart for following those Copyright Laws! & Lady there are people that spend over $30, 000 a Month at Wal-Mart - let it go.

one thing is that if you open a game or software you cannot return unless it is defective. What happens if the game or the software suck or nice way of saying it would be not satisfied with the game or software you are stuck with it. I have had this happen with Battlefield bad company 2 for the PC the game is garbage but I cannot return it.

If you buy a TV and happy with the purchase you can return it for exchange or money back the software or games you cannot.
you pay big bucks for the games and software and cannot return it. I hate that now I'm stuck with the game battlefield bad company 2 that I don't like playing and also wasted like $80 for it.

pissed off

Mac, you're a ### for 1. Spelling the word 'good' like 'godo'. But anyway, yesterday night I bought Cabela's Big Game Hunts '10. Sucked, it was just terrible. So I got my cousin who works there to take it back and I got my money back. Sucks for you guys!

changed my debit card to a direct deposit money comes from cort ordered garden can not use direct depisit expline way my card was changed to derect ddeposit

I went to walmart to load a check I had received for $100.oo and decided to add $50.00 cash along with it. The Money Center was closed, ( 4pm) as usual, so I had to stand behind 12 people making exchanges, wiring money etc. I was charged $3.00 for the check to be loaded, then the dummy couldnt add the cash along with it, so another $3.00 goes to walmart on a separate transaction. Now I get the pleasure of spending more money with every transaction... $2.00 per purchase. Old Sam must be rolling in his grave... while we try to make ends meet. So much for American enterprise.

im right there with u on this, thease ppl are making mad money off this and if ur not paying attention, ull never evan know it, it seems so innocent. they evan charge for not using the card its called inactivity fee." then another maintenance fee every month, thats not evan touching ne other usege charges theve got hidden in there, check this out i was reading up on there card holder aggrement, tell me what u think about this, "Changes; Waiver. We reserve the right to change, delete or add to this Agreement and to apply any such modification to a Walmart MoneyCard that has been issued to you and to value on your Walmart MoneyCard. We will provide you notice of any such modification as required by applicable law. If we decide not to enforce our rights or charge a fee in one situation, we are not giving up our right to enforce it or to charge the fee in a later situation. " basicly saying ### U WE ARE WALMART, hahaha luv it .they've got some good stuff in there card holder aggrement, check it out,

they ###ing idiots and rip off. thinking about suing them.

Walmart has sank extremely low in the past few years with False Adversting of products and services. It is a ripoff. You are charged a fee to purchase the card, load it with money and then call to activate card. When you call they prompt does not understand what you are saying and takes forever to activate, at the end I was told you are ineligible for a personalized card. Why, who knows! Y0u can't call and talk to a human without being charged. Online services do not prompt for problems. When I returned to the store the clerk, front end lead and manager all say that it is the bank not them. I explained that all I wanted was the fee I paid for the card since I needed to purchase another kind to reload, they refuse, its the bank. So now I have useless reloadable card that is not reloadable. Not the first time I have had trouble with Walmart. Several times in the past gone to purchase items from sale ad they don't have item or when I get item to check out, not on sale. Bait and switch. Walmart not customer friendly anymore, out to screw consumer.

to the person who responded to this lady YOUR A [censored]!, this card is a rip off i have one i thought i would buy it instead of a gift card for gas ( i get 3 cents at the pump using a gift card and at first i got the same using this card! now i don't, I just went to bike week so i put money on to fill my bike, ( figured it was a safe way and the visa would let me use it at places other than walmart! so we stopped 4 times 4-6 dollars per stop! 4x6= 24.00 i put 120 dollars on it for gas, and low and behold stop number 5 declined ( zero balance ? ) so i went online, and called what they do is everytime YOU use the card reader at the pump they take 35 dollars off your card and then within 7 (working days ) refund the difference back to you so i spend 20-24 dollars and they are playing with 100 dollars of my money for 7 days and i had to borrow money from a friend to get home! you figure it out ! they are playing with millions of dollars for 7 day periods for FREE they dont pay you interest but they collect it!

I would like to explain the scanning of the items at the door by the Door Greeter for you. Unfortunately, it is to deter theft. When you come in the door and have your item scanned, the Customer Service desk knows that it is a valid return and saves you, the customer, time in the long run. This is to confirm that you actually came thru the door. There are a lot of dishonest people taking items off the shelves on the salesfloor and going directly to Customer Service to return them. I t was difficult to distinguish a valid purchased item with an unopened return that Walmart had no choice but to honor. a refund, therefore losing sales. As for the yellow tags, that is just confirmation that the item was, indeed, scanned at the Greeter Station. I realize it is an inconvenience, but due to the high amount of theft in this day and age, it is necessary.

I totally agree. I recently had to return three items and had to wait while the EXTREMELY slow greeter pulled out her scanner and fumbled with my receipt and items. I watched her with patience KNOWING it would help in the long run, but no, not the case. The customer service people actually put my labels in the bag and threw them away. It was really annoying!

why cant i take all money off of my card its my money

WAITING AND WAITING FOR THEIR CALL!

They are runing Christmas for my 3 children. Our deposit came in yesterday, went back out...within an hour. Then came back in today at 8 a.m...we got dressed, ready to go get the gfts. To be turned down at a gas station. Checked the balance...way low again $30.00 not $567.00. Called them AGAIN (like yesterday when it took all day)...said someone from IT will be calling. Trying to fix their computer problem.

I have young children who believe...we are struggling with money. Had this card for about 3 mons with no issues...them BOOM! This is horrible and ruining Christmas for our kids...tomorrow we will have NOTHING if not fixed right away.

People DO NEED TO READ THE FINE PRINT.

However, one thing that they are starting to do and I don't know whether it is Wal-Mart of GE Money Bank. Anyway, I have direct deposit from both of my jobs and get paid every week. Last week CSR wouldn't answer the telephone and when they finally did they told me they were having computer problems and that was the reason that my direct deposit wasn't in my account and I had to wait until 10:30 a.m. for it to deposit.

Now this week it is 6;00 a.m. (I worked 3rd shif) and my money is still not in my account again.

After you purchase the card, any money taken off is taken off by Green Dot Corporation, not Walmart.
"yall" need to get your facts straight.

Mind you there is a fee when you activate the card...but I'm sure you already knew that since you were smart enough to read the packaging BEFORE you purchased it, right?

...

Guess not.

Theres a monthly fee, reloading fee, certain other fees for certain transactions such as withdrawing money from the card...
And guess who collects those fees? Green Dot Corporation.
Walmart is a distributor, Green Dot runs the account.
Blame them, and yourself. Mostly yourself.

We purchased a Vizio TV from Walmart for 178.00
We went home and got everything set up to the point where we turned it on.
The TV did not turn on!

Customer Service was closed by the time we had put everything back into the box to take back.
So we waited first thing in the morning. We went back to Walmart Customer Service and they told
us that the TV's serial number and the serial number on the Box did not match. We were confused
and had no clue what was really going on we just wanted to return the TV and get a working one.

The manager in electronics told the girl in Customer Service that there was NOTHING they could do about it! That manager didn't even wanna come up front to tell us herself. Location: Salt Lake City, UT @ the 1300 south Walmart. Electronics Manager! They didn't even wanna give us our money back or even trade for a WORKING TV! Stupid!

My question is...how do boxes get packed with the wrong product and get sold like that?
Or if it was returned prior to our purchase how did it get back into Walmart with out Customer Service seeing that?

Why would Walmart wanna rip people off like that, I loved shopping at Walmart, but after that incident,
NO MORE! I would rather pay more and get what I paid for than pay less and get ripped OFF!

Walmart should be ashamed, especially the Managers.

wow same thing happened to me! i foolishly went ahead and order something offline. i put 120 on the card and ordered 107 worth off stuff and it said declined! the kicker is they keep the money and wont refund it wtf! i could kill some1!there really needs to be a lawsuit against this scam! 99%of people that own these r poor like me and cant afford to legaly pursue this scam.such a joke...wait its not! please some 1 with the means sue these fkers!

I got a $50.00 gift card which cost over $54.00. When I tried to make online orders my card was declined but the order was still charged to the card. I feel like such a sucker!

I hardly ever have money to spend and for this to just be a total loss is pretty sad. Plus, I can't count the times I've had to enter my card number dealing with ordering and now trying to contact some kind of customer service.

They just give you the electronic runaround.

What I want to know is, who has the money? The merchants or VISA or Walmart? I sure don't have it! I paid good money for this card and I feel cheated and foolish for even stepping foot in Walmart again.