Walmart
Reviews and Complaints

On March 9, 2021, I had a vision exam at the Coldwater, MI Walmart Supercenter. I wish I had researched it a bit more prior as I didn't realize they did not participate with my insurance until I had taken my mom there because our family had a history with the doctor at previous practices. I have absolutely ZERO complaints about the exam or the doctor whatsoever...he was very thorough and professional and even took a few minutes to just "chat" with me knowing that we had just lost my father to Covid.

My complaints start as soon as I walked out of the exam room to start looking for glasses. That was when I was told that "we can't file the claim for you because we're out of network, so you'll have to pay for everything out of pocket...but we'll help and show you how to file for reimbursement from your insurance company...it won't be for the full amount, but it will at least cover a good portion of it. I was told to come back in a few weeks once I received my EOB showing that coverage/payment was denied and they would walk me through it.

I picked out 2 pairs of glasses that I liked and then ran my card for about $680 or so for everything. About 10 days passed and I got a call that my glasses were in and I had also received the EOB in the mail so I went in. Got the glasses adjusted, etc. and then I asked the associate who was helping me about my EOB (was someone different) and I got the "blank stare of IDKWTF you're talking about"...she asked the other person working there and didn't have anything to add other than "there really isn't anything we can do, I'm not sure how we can 'walk you through' anything, you need to contact your insurance company and find out the process from them."

Ok, so not a HUGE deal...but I don't like being misled just to get a sale...I didn't have to buy 2 pairs of glasses that night...I could have taken my Rx and gone elsewhere that participated with my insurance for a 2nd pair...hell for both pairs...regardless, it was a dirty sales lie that I am actually kinda shocked that it occurred at a Walmart...lol!

Now on to my MAIN complaint...I don't know where they are having their lenses made at, but they ABSOLUTELY SUCK as far as scratch resistance goes. My casual pair of Ray Ban glasses were so scratched up after 4 months that I could no longer wear them because I couldn't see through them! People, I AM NOT ROUGH WITH MY GLASSES! I mean, I have 2 pairs of Maui Jim's sunglasses that I've had for 8+ years and they don't have a scratch in them! I have 2 other pairs of regular glasses that I got at America's Best back in 2017 and although they are no longer the correct prescription, I'm stuck wearing them because they only have a few minor scratches that don't bother me at all and I can totally see through them! 5 years old compared to 4 months old! WTF?

Then last August, I was involved in an incident in which my other pair of glasses from Walmart pretty much got destroyed after being knocked off my face and stepped on by God knows how many people. I took them in fully expecting to pay for replacement lenses and frames if needed. At that time I inquired to see if I didn't purchase the "scratch guard" or whatever it is...NOPE, I spent TOP DOLLAR ON EVERY OPTION! I mentioned my pairs from America's Best that were way older and had no scratches and just got a look like "oh, hmmm, well, you bought all the scratch resistance stuff so I don't know".

A few weeks pass and I get a call that they are having trouble getting the frames fixed...OMG! These were rimless glasses...basically some fishing line held the lenses in place...but they couldn't get them fixed.

So 2021 treated me VERY well as far as eyewear went...I spent close to $700 Out-of-Pocket for 2 pairs of glasses, both of which only lasted me about 5 months and I DO NOT feel that the staff was very helpful or accommodating in trying to resolve the problem.

They OBVIOUSLY buy VERY CHEAP LENSES that SCRATCH EASILY even if you purchased the Upgraded "Scratch Resistant Coating".

DON'T GO THERE PEOPLE! THERE ARE PLENTY OF OTHER PLACES THAT ARE PROBABLY MUCH, MUCH BETTER! I hope that the customer service issue I experienced is isolated to the Coldwater, MI Superstore...but obviously Walmart is sourcing cheap as [censored] lenses so all the Walton billionaires can buy another yacht or painting or whatever they're in to...

And I'm sorry if I was rude/crude/vulgar/disrespectful in anyway in the above complaint...this past year has been absolutely brutal for me...I'm not looking for pity, but in addition to losing my Dad to Covid...I lost my youngest brother-in-law to it as well (am now helping my sister raise their 4 kids under age 10 including a 1 year old who never met her father), lost an aunt to it as well, and between me and my 4 sisters, we all lost dogs as well (4 of them)...so, it's just been a really crappy year. I am not normally such a negative person and hopefully we get out of this crap soon and things get back to normal.

And also Dr. Young had ABSOLUTELY NOTHING TO DO WITH THIS! He is a great man and a great Doctor. This was all from the Retail Staff and occurred AFTER the exam was completed.

Why is it almost every time you order from walmart your item comes in damage or missing parts? Really needed my chair today and great it came. But like I said. Damaged. I have the desk coming in tues of next week and bet it will be too. Is all that they sell now just junk and dont last or people just expects it to be so so or close to good. Very upset with quality of products you sell. Junk junk and more junk

Waiting in line for 15 min then when you are done having a rude greeter WA ting to check your slip I have never stole anything in my 66 years and this was the last draw I will take my business elsewhere

I wrote corporate with no help. Long story short we were detained at a local Walmart because we had misplaced our receipt and would not let us leave. We had 3 separate purchases and two of the 3 receipts. Still could not leave until they verified with our checkout lady we had gone through. Unacceptable and humiliating not to mention we were running late for an appointment. Someone needs to address this!

Nancy Michael
Portland Maine

Placed order on Nov 09, 2021 Order# [protected].
for christmas gift.
SKONYON Red Gaming Chair, PU Leather Gaming Chair with Adjustable Lumbar Pillow, Retractable Footrest and Headrest
Ordered early as items were running out of stock.
Item was opened Christmas day and had ZERO direction on assembly.
With google searches and some luck got it assembled.
Unit will not stay upright. Simple lean back reclines to laying flat.
Will not go back upright without major help.
Contact Walmart to get help/return/repair. they pass off to seller.
Seller passes back to walmart.
Filed with BBB and Credit card company. Nobody cares.

Your website is impossible to use. The worst experience I have ever had with any companies website. It is useless. Your search bar doesn't even work and now you want to make sure I am human and it keeps coming up after I have assured you I am. The other problem is your stores in Wichita Falls Texas have not gotten any of the paint to even mix a color. I have been waiting a month at least. Your company is falling apart.

I ordered a walker rollator on line and cancelled shortly after I ordered it. I received an email from Walmart.com stating the order was cancelled and I would not be charged for it. The next day I received an email stated it was sent out and in delivery. I called and was told to refuse it when delivered then I would receive a refund 5-10 days later. Then I receive an email that it was delivered yet it wasn't so I call again. Find out it is lost in transit and I would be receiving a full refund. The next day the walker is delivered while I was out and the box is all busted open with broken pieces. I call again and am told I was refunded the money and they don't want walker back. To throw it out, donate it, or keep it. And today I receive an email saying I am being charged for walker. I called again and hung up after so much frustration with them and not being able to talk with a manger/person in charge. I have left a complaint on their sight and said if given the opportunity they would get no stars from me. There is absolutely no reason for this to have happened. I will not use Walmart.com ever again! They get an F from me.

I recently bought a new pair of expensive frame glasses Nautica, from
walmart and the lenses were so under sized they were rattling and about to come out of the frames.The lenses were the best prescription I've ever had
however.I returned them and the optician popped one right out of the frame.
They returned them to be recut and they returned to me yesterday.The lenses
are cut better but still undercut and I can see over the left top lense between the frame and push the frame down.Not only this, the prescription was not
perfectly duplicated like the first set of lenses prescription wise.Why sell frames that lenses can't be cut properly for. The vision clerks were very nice.
It's the people that can't build the glasses.I have blown my insurance now and
needed several more pairs including sunglasses. I don't have time to keep going back. Don't waste your time or money there!

Never informed me when my glasses were ready. They took almost a month, which is ludicrous. When I went to get them, the woman told me there was paint on one of the arms. Excuse me, why wasn't this checked before hand? Then she tried giving me a store sample model after I paid 350.00 for two pairs of glasses.. Rushed attitude and was extremely rude, staring at my face.

Quality is lacking, lenses scratched and arms are loose. I feel taken advantage of and like I did not get what I paid for. Poor service.

I am on a new phone, if any typos. Can't edit here.

How about someone call me back to help me activate my card I got in the mail today. I've been on hold for over 2 hours still. Nobody will help me I'm so disappointed right now it's unreal. [protected]. Name is Danny Tilley. I have to pay my bills! I've called and called! People put me on hold for hours and won't comeback to my call this is the most rediculous expirience I've ever had!

Order number. [protected]

Bought a lot of items including 2 bottles of 3oz Unite Argan hair oil. Price was 11.01 each. Walmart canceled saying out of stock yet when I go to website it put into my cart it says in stock but price is more. Customer chat said distribution canceled it but if i want it go ahead and order it again but walmart won't honor the price I paid.

This doesn't seem ethical. You need different relationships as they are ruining customer loyality. Did love shopping a lot at walmart. Now feel cheated.

December 21, 2021; December 22, 2021; and December 24, 2021
The Fort Dodge, IA Walmart Grocery Delivery (handled through Door Dash) is a complete waste of time, effort, and $99 yearly Fee because between the unprofessional staff at WalMart who put the orders together and the idiots driving for Door Dash, it's impossible to receive an actual order intact.
Not only do the Door Dash drivers not have a clue where they are going, they are also incapable to navigating a Google Map or GPS. My Driver on December 21, 2021 could not comprehend how to go around a block to reach my actual destination and as a result, my entire order was canceled. On December 22, 2021 the duplicate order I placed was delivered, but the safety lock was still on the bottle of alcohol. Going through an online Chat was futile..."James" asked what I wanted him to do. December 24th brought an incorrect order to my door, resulting in my actual order being CANCELED! Bottom Line. Try another Grocery if you want to actually RECEIVE your GROCERY ORDER. Save your $99 yearly fee and your sanity and BYPASS WALMART.