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Walmart Complaints 2768

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5:59 pm EST
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Walmart Deli frozen pizza

These pizzas have to be some of the worst I have ever eaten. There was a time when I really enjoyed buying pizza from Walmart deli, but no more. I made the mistake of buying 3 this time–never again! What happened to “customer satisfaction” at Walmart? I am an old man now, but I can still remember when going to Walmart was a joy because their products were made with pride and very reasonable costs. The ONLY thing about deli pizzas from Walmart now is the price. Somebody PLEASE take note of a customer’s plea. Get it right and good taste back on the market!

Desired outcome: Trash the make believe junk.

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Update by Jerry F. Collins
Feb 06, 2022 6:01 pm EST

Deli pizzas

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4:09 pm EST

Walmart Walmart in Show Low AZ refuses american dollars for payment

No one knows why, and I was treated like I had leprosy for asking, 30 minutes ago, Today 2/6 2022

Desired outcome: Public apology to veterans for not accepting the currency we fought for!

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Roland Chance
US
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Aug 27, 2022 4:47 pm EDT

I'm just glad they got rid of the transvestite and the old woman that used to go through your bags and poke her fingers through your meat packages!

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10:47 pm EST

Walmart Walmart W Judge Perez Chalmette

I'm a former overnight stalker I caught covid-19 have been out of work since December 26th of 2021 myself my husband my son my daughter and my other son all caught covid-19 so I am broke now I have a problem with today as a customer,

For the last 5 days I have been trying to pick up an order from my grandmother who is disabled. So I go inside to shop for allergy medicine for my kids since they are sick from covid-19 thanks to Walmart.

The line was to the back of the store to check out so I waited

Then the lady at the register didn't put my children's allergy medicine in the bag.

I even asked her and checked but she told me I had everything which was not true. Then I ask about a pickup order they tell me go to customer service so I did, then they told me to go to the orange Tower so I did, then they told me to go to the self checkout so I did, then she did not know where to go so I had to go to the back in the warehouse to find someone nobody knew what I was talking about about a pickup order like they don't do that at Walmart. finally after calling every number they gave me which was two different ones someone finally answered the phone an hour later. they tell me to pull up to a spot with a number and call the phone number and let them know that I'm here so I did,

Then they tell me that they don't do that I have to pull up at the orange door which is on an angle and it also messed up my car. now that my car is slanted halfway down and I'm losing oil now and I have a gas leak now because I hit the bump to try to pull up back there they load up the car the man has no receipt he says there's nothing he can do to give me proof of the order didn't ask my name or anything he just gave me groceries I said is it for Kathleen they said is it how do you spell it I said with a k he said everything was there. and that was a lie because nothing was right. Then nobody knows anything about pick up orders

Not customer service

The machine is out if order and I've tried for 5 different days to pick up one simple order for my disabled grandmother

Tonight after being harassed to pick up up I asked for a receipt they didn't have one

I will never use Walmart Again because it's every single time I shop there every employee doesn't help anyone. They are nasty when you ask and the demeanor of the store is just too unpleasant no matter how hard you try to shop for your groceries an ignorant employee will harass you for asking for help. I also was accused of stealing today because I wanted to leave being the line was to the back of the store just to check out two items.

Being that I walked out and I have a sweatshirt on and a backpack for a purse I was accused of stealing and got padded down, which I think that's against the law and I will be speaking to my lawyer about this I feel so harassed more than any other place I have visited and all I was trying to do is get my grandmother's groceries which was not many items because she is disabled and has been treated and harassed as well I will be sharing this on Facebook and I hope nobody in St Bernard parish shops at their Walmart because that Walmart is for New Orleans Kenner but never for St. Bernard people. I'll be taking my business to a local company please start hiring someone that knows what they're doing and can answer a question or actually service you

I should never have to shop for groceries and be patted down from my appearance I'm just a housewife not a thief not a junkie and I've never stolen anything in my life I am so offended and disappointed with Walmart as an employee and now as a customer.

Desired outcome: Fix the employees and management

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11:53 am EST
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I have bought frames and lenses from this location off and on for many years - for myself and my children. I brought in a pair of frames purchased elsewhere for lenses to be inserted. The person who initially waited on me was fine; she was friendly, professional, and courteous. However, when I went to pick up the glasses, the manager/owner (a woman of...

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2:55 pm EST

Walmart Eye center Dr. Stephanie Johnson

Went to the eye center for an exam and new glasses, picked out frames and had new glasses made. Was never able to see proper and went back 4 times and every time they would just bend the nose part and send me on my way, only that never worked. Now I do not have a car nor the time to spend to keep coming back also I have no degree in eye care so it took me some time to figure out what the problem is. The problem is that Dr Stephanie Johnson missed the part in doctor school that pertains to right and left, or od ocular dexter and os ocular sinister witch is Latin for right and left. So now I have glasses that are of no use and Walmart position that they will do nothing further as it's been too long of time for me to figure out the problem. I spent $488 and wasted many hours due to incompetence.

Walmart Yulee Fl. [protected]

Vision Center Dr Stephanie Johnson

Tray#01055

Order #1111374

Desired outcome: i would like a refund you can have the glasses back

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12:16 pm EST

Walmart HP Black & TriColor cartridges

I have a HP Photosmart printer that is a D110A. It uses & has always used a HP #60 Black print cartridge. In Feb. 2021 I purchased one & threw the packaging out before I knew it wasn't going to work. I got an error message on my printer saying I had an incompatible cartridge. This black cartridge was made in Malaysia!

I also bought a TriColor #60 cartridge. It was made in Malaysia also.! Neither cartridge works! I got an error message about it as well!

I was refunded my $ on TriiColor, but since I have not been able to. use the #60 Black cartridge I feet Wal-Mart should refund that money as well. With neither one of these cartridges working, (and never worked), I feel Wal-Mart should refund my money in full on the #60 cartridge purchased in February as I wouldn't have been able to. use it then & haven't used it.

I don't know if the packaging was wrong, but I would really like a refund on this HP Black cartridge #60.

I have never had problems with HP cartridges before!

Desired outcome: Refund of purchase price

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6:15 pm EST
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Walmart Enthusiastic - ashamed on you USA Walmart in customer servicing field - abused employer property

TODAY IS YEAR 2022 Jan 31, [I was trying to correct them right away, but instead, they insulted me and trying to make you feel like age 3] Not the world will doing that. This is humiliated USA customer servicing.

I must report this to the public, I found out Walmart's chat box to Public communication has serious problem. I hope these attitudes will be gone within two months, otherwise this is a disaster crisis. [Poor English, perhaps is speaking Spanish, but sound like poor English] This is very serious in customer servicing field. And it is too naive and outrageous and criminal when dealing with exchange, return, refund and replacement.

The chat staff are lazy people, weak and lack motivation. They disrespect words and writing and sending out email that is not correct and fake reason when issue refund and replacement. Even though the customer has reason.

I do not understand how Walmart can let the staff handle money like this, but I am very unhappy with the act, mostly of incorrect details and the denied and lying of the staff think the customer do not wanted to send the item back of something.

They are very weak on making direction to customer when needed.

What is going on, please check please. I live in Phoenix, AZ and chat with Walmart but found out pr existing attitude is not change and feels like a virus on going by the age group of 21 - 35. This is not excepted. How can people employ such staff act like that and got pay every week?

Walmart Chat box customer servicing Manager should pay attention to this and have alert and solve this immediately. Thank you.

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8:25 am EST
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I got my glasses and they suck... I can see long distances and up close but when I am at work I can not see my register.. When I am at home I cant see my pc or do bills on my table or anything. I went in to complain.. The rudest people there and apparently dont know how to do their job.. I got bifocals. Thats fine but its a very small piece on my glasse...

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3:14 am EST

Walmart Vision center

On March 9, 2021, I had a vision exam at the Coldwater, MI Walmart Supercenter. I wish I had researched it a bit more prior as I didn't realize they did not participate with my insurance until I had taken my mom there because our family had a history with the doctor at previous practices. I have absolutely ZERO complaints about the exam or the doctor whatsoever...he was very thorough and professional and even took a few minutes to just "chat" with me knowing that we had just lost my father to Covid.

My complaints start as soon as I walked out of the exam room to start looking for glasses. That was when I was told that "we can't file the claim for you because we're out of network, so you'll have to pay for everything out of pocket...but we'll help and show you how to file for reimbursement from your insurance company...it won't be for the full amount, but it will at least cover a good portion of it. I was told to come back in a few weeks once I received my EOB showing that coverage/payment was denied and they would walk me through it.

I picked out 2 pairs of glasses that I liked and then ran my card for about $680 or so for everything. About 10 days passed and I got a call that my glasses were in and I had also received the EOB in the mail so I went in. Got the glasses adjusted, etc. and then I asked the associate who was helping me about my EOB (was someone different) and I got the "blank stare of IDKWTF you're talking about"...she asked the other person working there and didn't have anything to add other than "there really isn't anything we can do, I'm not sure how we can 'walk you through' anything, you need to contact your insurance company and find out the process from them."

Ok, so not a HUGE deal...but I don't like being misled just to get a sale...I didn't have to buy 2 pairs of glasses that night...I could have taken my Rx and gone elsewhere that participated with my insurance for a 2nd pair...hell for both pairs...regardless, it was a dirty sales lie that I am actually kinda shocked that it occurred at a Walmart...lol!

Now on to my MAIN complaint...I don't know where they are having their lenses made at, but they ABSOLUTELY SUCK as far as scratch resistance goes. My casual pair of Ray Ban glasses were so scratched up after 4 months that I could no longer wear them because I couldn't see through them! People, I AM NOT ROUGH WITH MY GLASSES! I mean, I have 2 pairs of Maui Jim's sunglasses that I've had for 8+ years and they don't have a scratch in them! I have 2 other pairs of regular glasses that I got at America's Best back in 2017 and although they are no longer the correct prescription, I'm stuck wearing them because they only have a few minor scratches that don't bother me at all and I can totally see through them! 5 years old compared to 4 months old! WTF?

Then last August, I was involved in an incident in which my other pair of glasses from Walmart pretty much got destroyed after being knocked off my face and stepped on by God knows how many people. I took them in fully expecting to pay for replacement lenses and frames if needed. At that time I inquired to see if I didn't purchase the "scratch guard" or whatever it is...NOPE, I spent TOP DOLLAR ON EVERY OPTION! I mentioned my pairs from America's Best that were way older and had no scratches and just got a look like "oh, hmmm, well, you bought all the scratch resistance stuff so I don't know".

A few weeks pass and I get a call that they are having trouble getting the frames fixed...OMG! These were rimless glasses...basically some fishing line held the lenses in place...but they couldn't get them fixed.

So 2021 treated me VERY well as far as eyewear went...I spent close to $700 Out-of-Pocket for 2 pairs of glasses, both of which only lasted me about 5 months and I DO NOT feel that the staff was very helpful or accommodating in trying to resolve the problem.

They OBVIOUSLY buy VERY CHEAP LENSES that SCRATCH EASILY even if you purchased the Upgraded "Scratch Resistant Coating".

DON'T GO THERE PEOPLE! THERE ARE PLENTY OF OTHER PLACES THAT ARE PROBABLY MUCH, MUCH BETTER! I hope that the customer service issue I experienced is isolated to the Coldwater, MI Superstore...but obviously Walmart is sourcing cheap as [censored] lenses so all the Walton billionaires can buy another yacht or painting or whatever they're in to...

And I'm sorry if I was rude/crude/vulgar/disrespectful in anyway in the above complaint...this past year has been absolutely brutal for me...I'm not looking for pity, but in addition to losing my Dad to Covid...I lost my youngest brother-in-law to it as well (am now helping my sister raise their 4 kids under age 10 including a 1 year old who never met her father), lost an aunt to it as well, and between me and my 4 sisters, we all lost dogs as well (4 of them)...so, it's just been a really crappy year. I am not normally such a negative person and hopefully we get out of this crap soon and things get back to normal.

And also Dr. Young had ABSOLUTELY NOTHING TO DO WITH THIS! He is a great man and a great Doctor. This was all from the Retail Staff and occurred AFTER the exam was completed.

Desired outcome: My desired resolution is to get at least a partial (if not full for the hassle) refund for my 2 pairs of glasses. I have the receipt, just need to locate it, but cannot attach it at this time. STEP UP and BE DECENT!!!

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Catherine Jones Clegg
US
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Mar 16, 2022 6:23 pm EDT

I went to the Walmart Vision Center in Laguna Niguel, Ca. On Alicia Pkwy to return some contacts that were ordered incorrectly. There was no line and so I walked up to a girl named ‘Lucy’ sitting at the check out desk. I just inquired as to where I could return the contacts. She looked at me and said..”I’m helping someone right now”. And immediately looked away.

Ok . I’m not asking you to check me out …I’m asking what station I go to for returns? She looked away and refused to answer me. She’s unpleasant , unfriendly , not easy to look at due to her snarky attitude and should not be working in customer service. I would advise NOT to use this Walmart Optical. I would also Advise to bypass ‘Lucy’ if you do. She is one nasty person. Request Lisa. She and their optometrists are their saving grace. I feel badly that they have to work with such nasty people.

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5:15 pm EST
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Walmart Gaming chair/office chair

Why is it almost every time you order from walmart your item comes in damage or missing parts? Really needed my chair today and great it came. But like I said. Damaged. I have the desk coming in tues of next week and bet it will be too. Is all that they sell now just junk and dont last or people just expects it to be so so or close to good. Very upset with quality of products you sell. Junk junk and more junk

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9:03 am EST
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Walmart Service

Waiting in line for 15 min then when you are done having a rude greeter WA ting to check your slip I have never stole anything in my 66 years and this was the last draw I will take my business elsewhere

Desired outcome: Shop at another store

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10:02 am EST
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Walmart Stopping customers for a receipt

I wrote corporate with no help. Long story short we were detained at a local Walmart because we had misplaced our receipt and would not let us leave. We had 3 separate purchases and two of the 3 receipts. Still could not leave until they verified with our checkout lady we had gone through. Unacceptable and humiliating not to mention we were running late for an appointment. Someone needs to address this!

Nancy Michael
Portland Maine

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7:06 pm EST

Walmart Gaming Chair

Placed order on Nov 09, 2021 Order# [protected].
for christmas gift.
SKONYON Red Gaming Chair, PU Leather Gaming Chair with Adjustable Lumbar Pillow, Retractable Footrest and Headrest
Ordered early as items were running out of stock.
Item was opened Christmas day and had ZERO direction on assembly.
With google searches and some luck got it assembled.
Unit will not stay upright. Simple lean back reclines to laying flat.
Will not go back upright without major help.
Contact Walmart to get help/return/repair. they pass off to seller.
Seller passes back to walmart.
Filed with BBB and Credit card company. Nobody cares.

Desired outcome: My Money back $109.00

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2:15 pm EST
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I am in a wheelchair! I am incontinent! Upon arriving at my favorite (sic sic) Wal-Mart in appleton, Wi, and needing to do business at the service desk I was greeted (sic sic) by an employee who had treated me poorly in the past. I asked that I might be helped by another employee, and she refused. I was cordial and quiet until she continually refused to...

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1:48 pm EST
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Walmart Customer service and the website

Your website is impossible to use. The worst experience I have ever had with any companies website. It is useless. Your search bar doesn't even work and now you want to make sure I am human and it keeps coming up after I have assured you I am. The other problem is your stores in Wichita Falls Texas have not gotten any of the paint to even mix a color. I have been waiting a month at least. Your company is falling apart.

Desired outcome: Hire more than one person to the paint department, have an associate to answer the phone in their department, create a new working website, and if you can’t get paint because you are buying overseas then buy in the United States!

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11:58 am EST
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Walmart Refund my money for walker and leave it at that

I ordered a walker rollator on line and cancelled shortly after I ordered it. I received an email from Walmart.com stating the order was cancelled and I would not be charged for it. The next day I received an email stated it was sent out and in delivery. I called and was told to refuse it when delivered then I would receive a refund 5-10 days later. Then I receive an email that it was delivered yet it wasn't so I call again. Find out it is lost in transit and I would be receiving a full refund. The next day the walker is delivered while I was out and the box is all busted open with broken pieces. I call again and am told I was refunded the money and they don't want walker back. To throw it out, donate it, or keep it. And today I receive an email saying I am being charged for walker. I called again and hung up after so much frustration with them and not being able to talk with a manger/person in charge. I have left a complaint on their sight and said if given the opportunity they would get no stars from me. There is absolutely no reason for this to have happened. I will not use Walmart.com ever again! They get an F from me.

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2:58 pm EST

Walmart New eyeglasses wasted my insurance.

I recently bought a new pair of expensive frame glasses Nautica, from
walmart and the lenses were so under sized they were rattling and about to come out of the frames.The lenses were the best prescription I've ever had
however.I returned them and the optician popped one right out of the frame.
They returned them to be recut and they returned to me yesterday.The lenses
are cut better but still undercut and I can see over the left top lense between the frame and push the frame down.Not only this, the prescription was not
perfectly duplicated like the first set of lenses prescription wise.Why sell frames that lenses can't be cut properly for. The vision clerks were very nice.
It's the people that can't build the glasses.I have blown my insurance now and
needed several more pairs including sunglasses. I don't have time to keep going back. Don't waste your time or money there!

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10:46 am EST
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I am in a wheelchair! I am incontinent! Upon arriving at my favorite (sic, sic) wal-mart in appleton, wi, and needing to do business at the service desk I was greeted (sic) by an employee who had treated me poorly in the past. I asked that I might be helped by another employee, and she refused. I was cordial and quiet until she continuely refused to find...

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2:06 pm EST
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I have been in many Walmart's across the state of Illinois and have never worn a mask. so, what the hell is going on in Granite City. I left without purchases because I was told I had to wear a mask. first of all, we know that a mask effect my breathing! also, a mask does nothing but aid communism. this is the Republic of America! we have a constitution...

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11:09 pm EST

Walmart Gave me floor model

Never informed me when my glasses were ready. They took almost a month, which is ludicrous. When I went to get them, the woman told me there was paint on one of the arms. Excuse me, why wasn't this checked before hand? Then she tried giving me a store sample model after I paid 350.00 for two pairs of glasses.. Rushed attitude and was extremely rude, staring at my face.

Quality is lacking, lenses scratched and arms are loose. I feel taken advantage of and like I did not get what I paid for. Poor service.

I am on a new phone, if any typos. Can't edit here.

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Chicken was posted on Mar 8, 2025. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 2837 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
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    18%
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    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
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    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
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  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 13, 2025
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