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Walmart Complaints 2756

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C
9:50 am EDT

Walmart Lack of motorized shopping carts

No Walmart in Texas has enough working motorized shopping carts for the elderly and / or disabled shopper.
K Mart has plenty.
Aldi has plenty.
Brookshire's has plenty.
Why is it only Walmart who cannot keep up with availability ?

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1:02 pm EST
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Walmart Grocery delivery customer service

I ordered groceries order #6232133-942867 that were delivered on Dec 19th, 2021 to the wrong house. Upon calling customer service I spoke to someone named Andres who was very rude and actually laughed at me when I told him I did not have the money to make another grocery order. He then refused to transfer me to a supervisor continuing to laugh at me. I had to call customer service 3 times to be helped. I was not even refunded for the whole order and was only refunded 5 dollars of the 8 they charged for delivery... a delivery I never received. This is completely unacceptable and needs to be resolved immediately.
Rachel Alexander
Rachel.[protected]@gmail.com

Desired outcome: Full refund

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12:42 pm EST
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Walmart Trying to obtain refund of $464.45 (defective furniture) and getting the runaround

Oct. 17, 2021 - placed order for BELLEZE Modern Farmhouse (photo attached)
Oct. 28, 2021 - received furniture
- got halfway through assembly to discover essential part not included (photo attached)
Nov. 12, 2021 - completed online return procedure indicated furniture shipment was missing an essential part.
Nov. 13, 2021 - Walmart forwarded issue to UltraCanadian (the seller)
Nov. 13 - Dec.13, 2021 - Attempts to resolve matter got nowhere as follows:
- Request Seller to ship replacement part
- Seller refused; requested entire product to be returned (normal procedure)
- explained shipping material had since been discarded and disassembling and finding large enough box (5 ft x 1 ft) was not practical; proposed alternate resolutions such as pulling part from another box or shipping entire produce after which I pull out part and return the rest in its original packing material.
- seller refused
Dec. 13 - escalated to Walmart; agent said they would send an instruction to seller to refund and that, if no response, call back and Walmart will provide the refund. Indicated I should wait 72 hours for this to happen.
Dec. 20 - call#1;
- informed no escalation had actually taken place. Indicated Walmart would escalate and to wait 48 hours.
- expressed lack of confidence in this and requested escalation to supervisor.
- on hold for supervisor; then I was cut off and had to call back
Dec. 20 - call#2
- complete repeat of first call
Dec. 20 - call#3
- repeat of call#1 but eventually got through to Albert Bradhan, supervisor, located in New Delhi.
- informed me he would escalate to the seller and to wait 72 hours
- challenged this approach as it was a repeat from December 13 call. I proposed shipping back a few smaller parts that could reasonably fit in the box, and would that suffice.
- Albert finally firmly stated there would be not refund from Walmart and that I would need to return product to seller.
- Requested escalation to his manager.
- informed further escalation is against Walmart policy.

Conclusion: I have exhausted my recourse with Walmart and am out $464.45.

Desired outcome: Refund of $464.45 OR shipment of missing part.

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6:48 pm EST

Walmart WalmartMoneyCard.com

I bought this card and another put different amounts on each card when I got home i actived them but I don't know 🤷🏾‍♀️ what happen with the money 💴 that I put on both cards 💳 now they expire and I'm being traiying to get my money back or a refund it's my money I work for it so hard and I need it to pay my bills and medicines I have bought this cards on the year of 2017/2018

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Update by Berenice Miranda
Dec 19, 2021 7:02 pm EST

I hopefully the Walmart money card Mastercard debt green dot corporation will work on my refund cause I didn’t waste my money on no [censored] if you want people to buy your cards well then due something better when they deposit 💵 money make sure too deposit the money and that is there

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J
9:59 am EDT

Walmart Power Smokeless Grill model 1500

I purchased a power cordless grill model pg1500 a while back I've just never used it. When I finally opened it it didn't have the griddle pan in it. It has been to long to return it to the store. Please help!

Desired outcome: Get replacement part

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8:25 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Why does Walmart employ a bunch of worthless, lying associates to work in their vision center at Cagans Crossing in Clermont Florida? We have been lied to for months now and given the runaround since we had our vision exam. Lie after lie from the supposed Manager of this department. Told us all of our prescriptions were ready to be picked up and when we got...

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7:03 pm EST

Walmart Air fresheners and slippers

On December 10th2021 I ordered 6 Airwick oil warmers 3 of the special addition snowmen With 2 refills and 3 of the reindeer special additions they were 13.63 each the snowmen came but the reindeer didn't I waited an extra day in case they were send separately, they didn't come I called and said refund my money was told a market place seller would contact me it never happened in 48 hours called a third time, in the meantime time two pairs of men's slippers I ordered a Christmas gift we sent to fed ex in Philadelphia pa were I live and then forwarded to Indiana called again and said cancel the reindeers and both pairs of slippers got an email I will be refunded for one reindeer and one pair of slippers I'm at the end of my rope please tell me we're I can get this straight and my money refunded

Desired outcome: I want my money back

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11:40 am EST

Walmart Delivery driver

Package left on the lawn near the street on a rainy day. We are 200' off the road and deliveries are regularly made by FedEx, UPS, and USPS to our front door. Only alerted to the delivery by a neighbor. Not acceptable! An apology or a response from the company or driver would be nice.

Desired outcome: Would like assurances that it will not happen again and the driver notified of the complaint

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S
Shacker
Port Charlotte, US
Jun 11, 2023 3:12 pm EDT
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Having trouble with the same delivery driver from Walmart, driving over my lawn do deliver grocery order. We complained to the Walmart store the 1st time, and put instructions on the next order to use driveway and not to park on grass. Well that was a waste of time, he did it again. This was from the store located in Port Charlotte FL, Kings Highway.

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11:56 am EST

Walmart Managers

On December 3, 2021 store # 03471 I was charged 54.74 for Chicken that cost $5.76 I complain to the Store Manager Jodi, and Assistance Manager Tammy. I am 501C3 509(a) Jacobs Missionaries Inc. EIN # [protected], on this Date Tammy and Jodi wouldn't except my status letter. Jodi told me to come back into the store with a copy of the status letter along with a letter stating what I wanted as a gift. I file a complaint on Dec.3, conformation # [protected].
On December 11, 2021 I went back to the store 03471 spoke with Tammy and Jodi, showed them the information you that was requested Jodi look at the letters she requested also the conformation number, and stated she wouldn't except either letter because I filed a complaint against her! I came home and file another complaint a conformation # [protected] and was given a WMT # 237989 I have been on the phones for three hours today. Regarding this matter. Tammy and Jodi was discriminating against me! I have called so many times staying on the phones for hours on end.
I also filed for a grant with Walmart.
Joseph Johnson is a -CEO
[protected]

Desired outcome: No outcome

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Update by Jacobs Missionaries Inc.
Dec 17, 2021 11:57 am EST

not happy discriminates.

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D
4:46 pm EST

Walmart Canned diced tomatoes

We bought a can of Great Value diced tomatoes from the Walmart in Coos Bay, Oregon. There was a small piece of wood inside the can, (It measures roughly 1/2"X 1/2" X 1/4") and I would like some substantial compensation for this, since it wasn't discovered until it was in my mouth. We still have the can, and the piece of wood, which you can see in the pictures. We find this totally unacceptable. Something like this should have never happened, and opens up the possibility of a lawsuit. Where are the quality control measures?

Desired outcome: $500.00

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Update by Dave Stengar
Dec 15, 2021 4:47 pm EST

This is bad.

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8:12 am EST
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This review was chosen algorithmically as the most valued customer feedback.

On 12/9/2021 buying gift cards to mail to grandchildren. Had eight; to register and was able to do 4 but not the other 4. Customer service rep assisted but still having problems. I came home with 5 with receipts for 5 but I had to call the visa card number to determine if they were active. 4 of the 5 were active. Took receipt and card not activated back to...

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G
8:14 am EST

Walmart Moving too much

Walmart in Saginaw Michigan Bay rd location is rude doctor and rude staff. You never want to see their face again. Since you walking thy seems don't want to do their job. Almost walked out because all 3 people faces were grumpy. Must be they don't like our skin. They didn't check my son eye and give us excuse that he move too much? My kids are quite and they are excellent for listening to directions. Obviously they do t wanted to do their job and hated us to be there. Leave your problem home or shut the business if you too lazy to be up and helping. Don't you have kids and you cant go around with them? Lazy Ashok's doctors and staff. Doctor was older and he seems rude and tired of being there! Stay home and retired ducking idiot. I am sure you made your money all life but you should stay home with that grumpy face whole time.

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12:59 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I came to Walmart and use the self check out my son was having a temper tantrum at the timeNeedless to say I was having a hard time I only had four items total. The CSM could see that I was struggling trying to get my son to calm down so she rang the items in for me to type the card and basically hustled out of the store because my son was losing his mind...

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5:53 am EST
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Walmart No Motorized Shopping Cart for disables at Walmart at 8500 W Golf Rd, Niles, IL 60714

Walmart at 8500 W Golf Rd, Niles, IL 60714 does not have any Motorized Shopping Cart for disables.
My husband needs that to shop and every time we went to the store, we couldn't find any. He had to sit until I finished shopping.
3 weeks ago, we discovered that there is 0 Motorized Shopping Cart for disables.
I think it is absolutely necessary that the store provides this service for disables.

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K
6:42 pm EST

Walmart Customer threats from management

Parked in the "pick-up" lane @ Walmart today. I am fed up with every other parking space being reserved for somebody. Handicapped parking, I do not have a problem with but maybe Walmart should consider leaving some parking for customers. Went inside to shop, over the intercom comes this message "move your vehicle from the pick-up lane or it will be towed" Did not appreciate being threatened while spending money in a store in an area known for high unemployment and economic problems. Found management and informed the man who refused to give me his name that I did not appreciate being threatened while trying to shop. My money is as green as anybody else and he could reserve parking for the rest of Walmart customers. Denied this happened. Informed him he was lying. Stated "I wasn't the person who actually made the announcement." I informed him he was management and responsible. He stated if I parked in the pick-up lane I was wrong. I left and shopped @ Save-A-Lot. I know Walmart does not care but I do not believe I am the only person spending less @ Walmart these days due to parking issues, having to check myself out half the time and their overall attitude. Attempted to call Walmart, hung up on me because I would not tell them my age; none of your business Walmart. Another call was directed to their medical department who informed me they couldn't help me but they could sell me something absolutely free.

Desired outcome: Stop threatening your customers Walmart and consider leaving us a few parking spaces and hire people to man all those check out lanes that you never had any intention of using

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M
MissMMW
US
Dec 13, 2021 10:20 am EST
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Parking space is destinated for pick up only. It's the holidays, expect parking lot crowds. Pick up parking is strictly for online pickups.

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A
2:39 am EST

Walmart 5334

Walmart store at 5334 has a sewage leak that has been leaking into the break room. For over a month now So disgusting that the backroom has a foul odor.

Desired outcome: Repair that awful odor

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6:23 pm EST
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Walmart Retail online store

THIS IS VERY ANGRY, LOCATION: PHOENIX ARIZONA

Let the public knows WALMART KEPT ON MAKING CUSTOMER TO PAY FOR THEIR UNPROFESSIONAL staff fault attitude in order to keep up the name. THIS IS NO WAY TO DO IT. THANK YOU. Your store needed and clear out and restock, everything. Very dirty.

I ordered grocery from Walmart in these two three months through the online direct delivery. But at least three time in my memories that the delivery can not do his job and left the grocery where he think is suitable and comfortable but instead of my address, that I have made the instruction very clear on the client and Walmart portal.

AND THE CUSTOMER SERVICES is the most noisy and worst in politeness. I have no more good wish for Walmart. I think it Phoenix, AZ particular place if you need a delivery, it is probably meet the delivery guy in some place like the large area that easily to be seen, so there will be no more disgust ion embarrassment that will cause serious heart health issue and problem to the customer.

And the most worst part is the customer service staff lied on refund policy and terms. And lied on sending email paper confirmation of what has reported and solved about customer quires. And play around with Walmart refund credit money against the customer. And the English is even worst, they are using unacceptable own language skill in degrading woman or other customer servicing staff at Walmart continued against customer and without direct responding to the issue and problem that has caused a serious inconvenience to make a online NO CONTACT DELIVERY order. Every time they can not delivery probably, they attack customer called for complaint issue because THEY THINK YOU, YOU make their work day no fun and they never ask for help at their work place supervisor and just shot the dam ugly communication towards customer.

WALMART PLEASE STOP MAKING ANYMORE INNOVATIVE OR PROFESSIONAL AND GOOD SERVICE advertisement to the public please. AND ALL THAT IS NOT TRUE. Please make other people lives easier by downgrading your retail store to a more uncivilized culture store.

Desired outcome: I think Phoenix, AZ has political crisis, people rob at work place. WE CUSTOMER LOOK SCARY, NEED TO INFORM YOU, please send more executive to control the store. AMEN.

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3:07 am EST
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Walmart Diguo coffee maker

I went on Walmart.ca and ordered two items. Not knowing one was from a third party.
Got my confirmation email.
Few days went by so I decided to check tracking progress and only one product showed tracking.concerned I contacted customer service and they gave me a tracking number. Found out it was only a shipping label. Which no longer exist. Every day I contact Walmart and get same run around. No real acknowledgement and no refund. Did some digging.found out this address for company has many fraudulent companies listed to it. Have the multiple names the owner goes by and many phone numbers. Made formal complaint with BBB and emailed CEO of Walmart Canada. I am now looking to make formal complaint with RCMP fraud investigation and take Walmart to small claims court. Absolutely disgraceful that a billion dollar company feels it's in the right to steal money from customers on a regular basis from what I'm reading online.

Desired outcome: Refund

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7:00 am EST

Walmart great value water

Dec 2nd I was opening a bottle of great value water and I felt a sharp pain in my left thumb.I looked and saw a blue piece of plastic sticking out of my thumb, it was bleeding and very painful.I pulled it out and had to wrap it as I am on blood thinners and had to be very careful.I looked at the bottle and it has a very sharp ridge that could cut .Dec 3rd my thumb is still hurting and is very red, My name is Patricia lippai----423 Mckenzie St, Wpg, Mb, R2W5B6

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Update by Patricia Lippai
Dec 04, 2021 7:02 am EST

water bottle cuts hand

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3:22 am EST

Walmart Customer service and delivery

I have been a Walmart plus users for a while now and it's very convenient but the drivers have mess up my order multiple times they delivered my groceries to the wrong address several times and when you call Walmart customer care they are not able to help you they instead in getting you a refund for your order and you have to reorder all your items over the customer care is horrible the employee do not know much

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Update by Svetlana56
Dec 04, 2021 3:23 am EST

Horrible customer service

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Racist Staff/Cashiers was posted on Nov 16, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8341 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 23 23 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Walmart Category
Walmart is ranked 1 among 124 companies in the Retail Stores category

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