Walmart’s earns a 4.0-star rating from 8347 reviews, showing that the majority of shoppers are very satisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
5334
Walmart store at 5334 has a sewage leak that has been leaking into the break room. For over a month now So disgusting that the backroom has a foul odor.
Desired outcome: Repair that awful odor
Retail online store
THIS IS VERY ANGRY, LOCATION: PHOENIX ARIZONA
Let the public knows WALMART KEPT ON MAKING CUSTOMER TO PAY FOR THEIR UNPROFESSIONAL staff fault attitude in order to keep up the name. THIS IS NO WAY TO DO IT. THANK YOU. Your store needed and clear out and restock, everything. Very dirty.
I ordered grocery from Walmart in these two three months through the online direct delivery. But at least three time in my memories that the delivery can not do his job and left the grocery where he think is suitable and comfortable but instead of my address, that I have made the instruction very clear on the client and Walmart portal.
AND THE CUSTOMER SERVICES is the most noisy and worst in politeness. I have no more good wish for Walmart. I think it Phoenix, AZ particular place if you need a delivery, it is probably meet the delivery guy in some place like the large area that easily to be seen, so there will be no more disgust ion embarrassment that will cause serious heart health issue and problem to the customer.
And the most worst part is the customer service staff lied on refund policy and terms. And lied on sending email paper confirmation of what has reported and solved about customer quires. And play around with Walmart refund credit money against the customer. And the English is even worst, they are using unacceptable own language skill in degrading woman or other customer servicing staff at Walmart continued against customer and without direct responding to the issue and problem that has caused a serious inconvenience to make a online NO CONTACT DELIVERY order. Every time they can not delivery probably, they attack customer called for complaint issue because THEY THINK YOU, YOU make their work day no fun and they never ask for help at their work place supervisor and just shot the dam ugly communication towards customer.
WALMART PLEASE STOP MAKING ANYMORE INNOVATIVE OR PROFESSIONAL AND GOOD SERVICE advertisement to the public please. AND ALL THAT IS NOT TRUE. Please make other people lives easier by downgrading your retail store to a more uncivilized culture store.
Desired outcome: I think Phoenix, AZ has political crisis, people rob at work place. WE CUSTOMER LOOK SCARY, NEED TO INFORM YOU, please send more executive to control the store. AMEN.
Diguo coffee maker
I went on Walmart.ca and ordered two items. Not knowing one was from a third party.
Got my confirmation email.
Few days went by so I decided to check tracking progress and only one product showed tracking.concerned I contacted customer service and they gave me a tracking number. Found out it was only a shipping label. Which no longer exist. Every day I contact Walmart and get same run around. No real acknowledgement and no refund. Did some digging.found out this address for company has many fraudulent companies listed to it. Have the multiple names the owner goes by and many phone numbers. Made formal complaint with BBB and emailed CEO of Walmart Canada. I am now looking to make formal complaint with RCMP fraud investigation and take Walmart to small claims court. Absolutely disgraceful that a billion dollar company feels it's in the right to steal money from customers on a regular basis from what I'm reading online.
Desired outcome: Refund
great value water
Dec 2nd I was opening a bottle of great value water and I felt a sharp pain in my left thumb.I looked and saw a blue piece of plastic sticking out of my thumb, it was bleeding and very painful.I pulled it out and had to wrap it as I am on blood thinners and had to be very careful.I looked at the bottle and it has a very sharp ridge that could cut .Dec 3rd my thumb is still hurting and is very red, My name is Patricia lippai----423 Mckenzie St, Wpg, Mb, R2W5B6
water bottle cuts hand
Customer service and delivery
I have been a Walmart plus users for a while now and it's very convenient but the drivers have mess up my order multiple times they delivered my groceries to the wrong address several times and when you call Walmart customer care they are not able to help you they instead in getting you a refund for your order and you have to reorder all your items over the customer care is horrible the employee do not know much
Horrible customer service
Kids shoes
After two days of wearing at school, the paint on the front of the boots began to peel off. I put them in a bag and since this store is far from me and I had three months left to return the shoes, I did not go to return them immediately. Two weeks later, when I had time to go to this store, I brought them back and brought them to the customer service. When...
Read full review of WalmartGreat value water
I am not complaining about the water but the bottle it came in. I was opening a bottle Dec 2, 2021, at 1pm and I felt a sharp pain in my thumb. I looked down and saw a very sharp piece of plastic sticking in my thumb. It started to bleed, I pulled it out and saw around the very edge of the bottle a sharp ridge. I am on blood thinners so it bled all day. Today it is very sore and red. My name is Patricia Lippai, 423 Mckenzie st, Wpg, Mb, R2W5B6
Computer and clothing
I did two online orders with Walmart. A refurbished computer and some sweatsuits for my daughter. Well three out of the four sweatsuits came in and showed order complete. Walmart tried to call the vender(was never a mention of the vender being China) and they didn't get an answer., I was told I would be contacted within 48 hours by the vender to do a return. That is just great because now that money is tied up for days waiting to sent this low quality trash back. Then the computer I ordered came short the cables to hook up the dual monitor. For three days I have been trying to get that straightened out only to be told again that Walmart would send a reqest for this vender to get in touch with me. Very sorry doing business where you have to have your money tied up and the site you bought from, IE:Wallmart Online has zero control over what they advertise and sell.
the same thing happened to me. Wal Mart should be out of the online business
Delivery Service has become terrible
I have used Walmart home delivery for about a year. I know they use 3rd party delivery drivers, but something has to be done if they want to continue in the home delivery business. I have, more than once, had my groceries delivered to the wrong house (including today, 12/2/2021). I was able to contact the driver today to inform her, she did not speak English and didn't understand what I was trying to tell her….hoping she could go back to where she left my groceries and maybe get my order (including ice cream) to me. I've also experienced multiple delays up to 6 hours…order number [protected] most recently. Store number is 4262.
I have no idea what is going on with the process, but something most certainly needs to change to continue with my business. I also use Instacart with other stores locally and never have I had a complaint.
Desired outcome: Improved and dependable delivery service of my online grocery orders, not a excuses.
Hoping for results of improved delivery service
delivery
I ordered from the Sikeston, Missouri store to be delivered to my porch door.
I have received part of my order twice. Each time FedEx left the package
30 feet from my front door near the public walkway. A passerby could easily take. I am 93 years old and not able to bring them up steps to porch. Before packages have been left on porch. If this is how packages are to be delivered, I will have to order from someone that uses U.S. Mail or UPS to deliver.
Package delivered 11/30/21. Package was small. I t was to be delivered tomorrow so just happen to look out and see it. Have another package due December 2, 2021. Hope it will be on porch.
Dorothy Johnson
[protected]@gmail.com
Desired outcome: packages put on porch
Updating my Walmart Account with a new land line.
I live at a independent living facility. I do not have a cell phone. I have only a land line and a computer. You can not get a text on a land line. I verified my account with my new number and it sends a text. I have been trying for a month to change my account to the correct phone number. Call after call and no results. I verified my email address.
There are seniors that do not have cell phones. You verification process for a phone will never work with a land line. No one gets it.
My email is [protected]@gmail.com and has been verified.
My new phone number is [protected]
This number [protected] no longer exists.
Bob Seater
[protected]@gmail.com
[protected] land line-no text
Desired outcome: Update my phone number or verify my new number with a email.
Website for grocery
I am a disabled veteran and I have had to shop for my groceries online and do the pickup option. In the past two years I have had minimal problems and never with the website, however lately the last few months I have been unable to shop on your website. The site is very slow and it has to reboot the site several times. The items say they cannot add at thi...
Read full review of Walmartprepaid visa card
i bought $1600 in Prepaid Visa Card. I wanted to return the card and get my Madison, MS and Jackson, MS. I purchased the card from Jackson, MS. The website says card can be returned but neither location would give me my money back for the card so I have to figure out how to get my money back. My name is Sallie Johnson [protected]. I should not have to deal with this. If the website say I can have a refund than that should be honored by the company.
You have to call the customer service number on back of card. Walmart doesn't refund those cards. It's their policy.
I tried that; called the number on the back of the card and they told me that I had to go back to the store.
EVOO EVOO Gaming 15.6” Laptop Order Cancelled To Force Purchase at Higher Price
I purchased an EVOO Gaming 15.6" Laptop, FHD, 144Hz, Intel Core i7-10750H Processor, NVIDIA GeForce RTX 2060, THX Spatial Audio, 512GB SSD, 16GB RAM, RGB Backlit Keyboard, HD Camera, Windows 10 Home, Black for $999.00 in a pre-Black Friday sale on my app. I had everything shipped to me and realized the computer was not in the shipment. I contacted Walmart and they said OnTrac had it. It was ordered 11/13/2021 and 11/14/2021 OnTrac got the shipping info but not the package. It is now 11/26/2021 and they still didn't get the package. I asked Walmart to send me a new one but they said they can't because it is out of stock. It is actually in stock but it is now $1299.99 so they refuse to send it to me and gave me a refund that takes 10 business days to get to me! I am FURIOUS!
Desired outcome: Walmart needs to give me the computer at the $999 price
Keurig - K Duo
Hi, I recently purchased a Keurig K Duo coffee maker from Walmart's online website on Nov 8th [protected] and upon receival it came with a malfunction.
I tried to exchange it in the store #1125 Stratford, Ont., but they told me that I would only be able to return, not exchange it.
This was unacceptable because the price has increased since, and Walmart would not honor the sale price from when I purchased it online. Customer service center told me you would not do this because the product I purchased was from marketplace.
Keurig, for me, is the most reliable and well-known product in the market. However, I am afraid this could generate a negative impact on your reputation. I am not pleased with Walmart's service and expected to obtain a new product since the original purchase was not functional.
I will hold on future purchases from Walmart and if the issue can't also be addressed by Keurig, will do the same with them. Furthermore, I will make sure my friends and family are aware of this situation.
Desired outcome: Price adjustable
Pharmacy staff
This is regarding my visit today 11-22-2021 to the Chino, California store visiting the pharmacy. In July of 2021 I took a valid prescription for my pain medication to this pharmacy. I was told they didn't have the medication in stock. Let me remind you I have been getting it filled here for 3 years. Today I was told that this pain medication wouldn't be...
Read full review of Walmartcustomer service
im staring at about 30 employees walking in circles practically around the customer service area as i walk to make a return for a phone case i bought 5 minutes earlier. customer service lady comes up and says that they close service at 10 it's 10:15 and as i try to explain my problem she doesn't want to listen so she cuts me off to tell me that none of these 30 employees i see kicking rocks can give me a damn return on my phone case.
Desired outcome: service lady gets slapped
Unfortunately it happens. She should have taken care of you but at same time, then everyone else doing a return would pop up. Once they shut down, there's a time frame where they have to do the register's money and paperwork etc. It is what it is. She could have made an exception if they hadn't taken her drawer, but if her drawer has been taken up, there was nothing she could do. She could have been nicer about it though.
Won't cash your own issued money orders
Please assist me with this issue, my number is [protected] or [protected]@gmail.com.
Desired outcome: Please cash the money orders I've purchased from your beloit wi Walmart store
Custom calendar... Wrong year printed
Oder number 4561984 of November 7th, 2021. I picked the calendar up from local store at 9:30AM November 18th 2021. While it is a very good quality, the year printed for the Calendar was 2021... not 2022. Now tell me, who buys a Calendar at the end of the current year. Naturally I assumed it to be as is every Calendar they stock in their stores... for the next year. That being 2022.
I called The photo center, and the customer service clerk had no problems blaming me completely.
All I could say to her, is if, a company did this stunt to her, she personally would be quite upset about it.
In short, it was not a major sum of money $5.65, but regardless, Walmart`s position, is it's my fault and there will not be a correction or refund issued.
That is so wrong. I am amazed at a place like Walmart, treating me so badly.
What can I say but shame... shame!
Desired outcome: refund
Asus 17.5”R3 laptop
The Asus 17.5" R3 laptop priced at $89.00 in store. I asked to buy it and they said it's discontinued. I asked for the display model then. They said they could not sell a display model. Online "out of stock" and now the price $277.
Classic bait and switch - false advertising/marketing . The reason for the price jump also ( on something you can't get anyway) was a huge cost of shipping.
Desired outcome: The $89.00 Laptop sold to me
Walmart Reviews 0
If you represent Walmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Walmart
Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.
In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.
Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.
Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:
- The specific location or online service of Walmart involved.
- Descriptions of the product or service that led to the complaint.
- The date and time of the incident or issue.
- Any conversations or interactions with Walmart employees.
- Steps you have taken to resolve the issue, including any communication with Walmart customer service.
- The response or lack thereof from Walmart regarding your complaint.
- How the issue has personally affected you, such as inconvenience, financial loss, or distress.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.
7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.
Overview of Walmart complaint handling
-
Walmart Contacts
-
Walmart phone numbers+1 (800) 966-6546+1 (800) 966-6546Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 23 23 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone numberCustomer Service+1 (800) 925-6278+1 (800) 925-6278Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone numberCustomer Service+1 (866) 925-2432+1 (866) 925-2432Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 4 4 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number+1 (877) 937-4098+1 (877) 937-4098Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
-
Walmart emailshelp@walmart.com100%Confidence score: 100%Support
-
Walmart address850 Cherry Avenue, San Bruno, Florida, 94066, United States
-
Walmart social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 24, 2024
- View all Walmart contacts
Most discussed Walmart complaints
Don't shop at walmart!Recent comments about Walmart company
KKmoon 2 4GHz Wireless PowerPoint Clicker Remote Controller Flip Pen PointeOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.