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Walmart Complaints 2768

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10:38 pm EST

Walmart EVOO EVOO Gaming 15.6” Laptop Order Cancelled To Force Purchase at Higher Price

I purchased an EVOO Gaming 15.6" Laptop, FHD, 144Hz, Intel Core i7-10750H Processor, NVIDIA GeForce RTX 2060, THX Spatial Audio, 512GB SSD, 16GB RAM, RGB Backlit Keyboard, HD Camera, Windows 10 Home, Black for $999.00 in a pre-Black Friday sale on my app. I had everything shipped to me and realized the computer was not in the shipment. I contacted Walmart and they said OnTrac had it. It was ordered 11/13/2021 and 11/14/2021 OnTrac got the shipping info but not the package. It is now 11/26/2021 and they still didn't get the package. I asked Walmart to send me a new one but they said they can't because it is out of stock. It is actually in stock but it is now $1299.99 so they refuse to send it to me and gave me a refund that takes 10 business days to get to me! I am FURIOUS!

Desired outcome: Walmart needs to give me the computer at the $999 price

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3:29 pm EST

Walmart Keurig - K Duo

Hi, I recently purchased a Keurig K Duo coffee maker from Walmart's online website on Nov 8th [protected] and upon receival it came with a malfunction.
I tried to exchange it in the store #1125 Stratford, Ont., but they told me that I would only be able to return, not exchange it.
This was unacceptable because the price has increased since, and Walmart would not honor the sale price from when I purchased it online. Customer service center told me you would not do this because the product I purchased was from marketplace.
Keurig, for me, is the most reliable and well-known product in the market. However, I am afraid this could generate a negative impact on your reputation. I am not pleased with Walmart's service and expected to obtain a new product since the original purchase was not functional.
I will hold on future purchases from Walmart and if the issue can't also be addressed by Keurig, will do the same with them. Furthermore, I will make sure my friends and family are aware of this situation.

Desired outcome: Price adjustable

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9:22 pm EST
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This is regarding my visit today 11-22-2021 to the Chino, California store visiting the pharmacy. In July of 2021 I took a valid prescription for my pain medication to this pharmacy. I was told they didn't have the medication in stock. Let me remind you I have been getting it filled here for 3 years. Today I was told that this pain medication wouldn't be...

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10:35 pm EST

Walmart customer service

im staring at about 30 employees walking in circles practically around the customer service area as i walk to make a return for a phone case i bought 5 minutes earlier. customer service lady comes up and says that they close service at 10 it's 10:15 and as i try to explain my problem she doesn't want to listen so she cuts me off to tell me that none of these 30 employees i see kicking rocks can give me a damn return on my phone case.

Desired outcome: service lady gets slapped

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MissMMW
US
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Dec 13, 2021 10:42 am EST
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Unfortunately it happens. She should have taken care of you but at same time, then everyone else doing a return would pop up. Once they shut down, there's a time frame where they have to do the register's money and paperwork etc. It is what it is. She could have made an exception if they hadn't taken her drawer, but if her drawer has been taken up, there was nothing she could do. She could have been nicer about it though.

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10:13 am EST

Walmart Won't cash your own issued money orders

Please assist me with this issue, my number is [protected] or [protected]@gmail.com.

Desired outcome: Please cash the money orders I've purchased from your beloit wi Walmart store

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11:07 am EST
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Walmart Custom calendar... Wrong year printed

Oder number 4561984 of November 7th, 2021. I picked the calendar up from local store at 9:30AM November 18th 2021. While it is a very good quality, the year printed for the Calendar was 2021... not 2022. Now tell me, who buys a Calendar at the end of the current year. Naturally I assumed it to be as is every Calendar they stock in their stores... for the next year. That being 2022.

I called The photo center, and the customer service clerk had no problems blaming me completely.

All I could say to her, is if, a company did this stunt to her, she personally would be quite upset about it.

In short, it was not a major sum of money $5.65, but regardless, Walmart`s position, is it's my fault and there will not be a correction or refund issued.

That is so wrong. I am amazed at a place like Walmart, treating me so badly.

What can I say but shame... shame!

Desired outcome: refund

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2:08 am EST
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Walmart Asus 17.5”R3 laptop

The Asus 17.5" R3 laptop priced at $89.00 in store. I asked to buy it and they said it's discontinued. I asked for the display model then. They said they could not sell a display model. Online "out of stock" and now the price $277.
Classic bait and switch - false advertising/marketing . The reason for the price jump also ( on something you can't get anyway) was a huge cost of shipping.

Desired outcome: The $89.00 Laptop sold to me

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2:35 pm EST

Walmart Return policy

I buy Christmas presents throughout the year. I always keep my receipts just in case a family member changes their mind about what they want for Christmas or if they end up receiving the same gift from someone else. I bought this weight set for my nephew June 16 and he just received the same one for his birthday from another family member so I wanted to return the one I bought him for Christmas and the Walmart here in Vincennes Indiana is saying they can't return it cause it's passed the 90 days. I have the receipt and it's unopened. I don't agree with this policy due to the fact the same people do their Christmas shopping all throughout the year and you never know what's going to happen. I would just like to return this present so I can get him something else. I might have to just start shopping somewhere else.

Desired outcome: Product returned and money back so I can get him another Christmas present

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11:56 pm EST
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Walmart Use of electric carts

I have for 20 or more years wittnessed handicapped individuals including myself- get an electeic car either in the parking lot or the store. Then do my shopping, pay for my items, then take the cart out to my car and unload my items in my car and park the kart next to where the other carts are in the handicapped zone.
But today a store associate named Kim stopped me at the doora and demaned i get put of the kart with my otems and walk to my car?
Excuse me i said, i can't walk. The whole reason i shop here is for the convenience of using the kart and being able to ride the kart back to my car.
She (Kim) chastized me. I demanded she get a store manager. She did nothing. I then told her, non handicapped people use the carts and take them out to their cars. But you are telling me handicapped people cannot do the same thing? That's discrimination.
The Walmart store located at 1550 N Main st in North Logan Ut 84341 has a policy that you cannot take the electric kart out of the store ot is for in store usw only.
I told her I'd been shopping there for 20 years and always drove the electric karts out to my car and parked them correctly and an associate wpuls take tem back for me.
I again asked for a store manager she again denied me.
I advised her I would then start a petition for all handicapped people to sign boycotting all Walmart stores if this ridiculous policy was not changed. I told her I would never shop there again. She then demanded i get out of the kart. I had to have my 71 year old sister in law bring me a regular cart and i had to hop on one leg to my car door as I am a 61 year old who is handicapped and had surgery on my right ankle and needed surgery on my left knee. My car isvtoo small for me to put my own scooter in.
I think this is outrageous! I nearly fell down doing so. I am an outraged Walmart shopper.
11-12-2021.

Desired outcome: Change the policy. If nonhandicapped individuals can take regular carts out of the store. Then the same rule should apply to handicapped individuals as well.

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Update by Maryce
Nov 13, 2021 12:01 am EST

I apologize for the typos the screen on my phone is very small.

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1:39 pm EST
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Walmart Refurbished iPad sold by iTech

We purchased a refurbished iPad from Walmart whose supplier was iTech. iTech was supposed to removed all information from the iPad but didn't. The iPad was requesting a passcode which was not with the iPad when we received it. I called Walmart for assistance and they kept telling me the iPad was supplied from their market place supplier and didn't do anything else. I had to look up their supplier contact information for a phone number and they offered no help in resolving my problem. I then contacted Apple support and spent over hour trying to solve the problem. Apple finally trying and scheduled a appointment with Geek Squad at Best Buy to resolve the issue and was told that it was illegal for them to unlock the code. So right now the iPad just sits and collects dust. FINALLY, BUYER BEWARE OF WALMARTS LACK TO TAKE RESPONSIBILTY FOR PRODUCTS PURCHASED FROM THEIR MARKET SUPPLIERS.

Desired outcome: WANT WALMART TO RESOLVE THE PROBLEM THEY CAN CONTACT ME AT [protected]

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1:17 pm EST

Walmart Completely ignored by

I went to the bakery up in Walmart to get a cake. I was standing there asking for help getting a birthday cake for my grandson. They women looked at me three times and ignored me. Finally I said "excuse me can you help me." Again I was completely ignored. So I just left and wrote happy birthday on the damn cake myself. So rude! This isn't the first time i have dealt with rude employees at the gallpolis Walmart. Not all employees are rude but the ones that are should of a talking to. I'm tired of being ignored and them getting hateful with me.

Desired outcome: That you check how your employees are treating customers

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Maryce
Providence, Utah, US
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Nov 13, 2021 12:04 am EST
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Holyvi was reading this and at 1st i thought i wrote it. The same thingppened to me at the South Logan Walmart. I was able to complain to the manager and so far it hasn't happened again.

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12:35 pm EST
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Walmart On line store

THIS IS THE 3RD TIME I HAVE PLACED AN ORDER ONLINE WEATHER IT'S GROCERY ORDER AND ANYTHING.. PLACED A BIG ORDER YESTERDAY FOR BLACK FRIDAY DEALS NOW IT SAYS ITS CANCELLED AND WE HAVE TO WAIT FOR OUR MONEY BACK... NO THATS NOT WORKING THIS TIME CAUSE I STILL HAVE NOT BEEN PAID IN FULL FOR MY LAST TIME.. I WANT SOMEONE TO CALL ME AT MY JOB ASAP [protected] OR EMAIL ME BACK AT [protected]@gmail.com.. This is really not to way to conduct business especailly when you want costumer to by online... my order number was [protected] i want answers today... I honestley believe this is all a scam that walmart started...

Desired outcome: i want it fixed . i want what i paid for now or money back in my account by the end of the day.

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12:13 am EST

Walmart Closed my account

I ordered from walmart.com luggage and also laundry detergent. Due to the negligent packaging of them the detergent damaged the luggage. I called up Walmart so they can send me a prepaid label to return the luggage. they decided instead to close my account. now i am stuck with the damaged luggage. I was a costumer of Walmart for a long time. Living in New York City not having a physical Walmart store i rely on the online store.

Desired outcome: open back my account

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5:21 pm EST

Walmart On-line purchases

I use to buy quite often on-line at WM and was always pleased with their service. Over a year ago now I noticed a 16 + dollar Walmart charge and an overdraft notice from my bank. This was 10 - 11 weeks after my last purchase! The agent assured me that it wasn't a double charge. When I did the math it WAS a double charge! I haven't bought anything - on-line or in store since! CROOKS!

Desired outcome: I asked twice for my money back and ZERO.

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7:30 pm EDT
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Walmart Turkey wine coolers eggs

Walmart in Sebastian Florida 2001 U.S. one Sebastian Florida bill was $89.00 compared to Walmart in Palm Bay Florida $68.00 price gouging in Sebastian Florida eggs $6.69 for 60 eggs Palm Bay Florida compared to $8.10 Sebastian Florida, Turkey Butterball $22.00 Sebastian Florida compared to $15.00 for 15 lb turkey In Palm Bay Florida. You are price gouging in Sebastian Florida.
We will get a hold of attorney general and Governor Ron De santis.

Desired outcome: $25.00 gift card from Walmart

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5:04 pm EDT
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Walmart Canon printer

Tried to buy a $40.00 Printer today at your store on Crocket Trace, Morristown, Tn., They checked and said they were in stock but they could not sell one to me because they were saving them for Black Friday. I offered to pay the full price for it and $40
00 was the full price but they still would not sell to me. I ask to speak to a mgr. and was told that the cash registers were fixed so this item would not ring up. It is a month until Black Friday, surely you can get more printers before then. Do you put things on display for people to look at and them tell them that they can't buy them. What difference does it make what day you sell something. I really needed a printer today for papers I needed to make copies of to get my mother into a nursing home. I have been a walmart customer for all of my adult life. I will not be shopping at any of your stores ever again. Oh by the way this item is available on line. Whats up with that, I can buy it online buy not in your store.

Desired outcome: This is so messed up that I can't say what a good outcome would be. Maybe a free printer.

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2:01 am EDT
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Walmart Unethical behavior with partial delivery being non-refundable

First attempt at a delivery, the item was lost in the truck on the way to my house. The second shipment came damaged and incomplete (many parts missing). No ringing doorbell, partial and beat up, just dumped at my door. They refuse to accept a partial product but that's all that was delivered. I've never had a problem with BestBuy, Newegg, or any vendor on Ebay. Scam.

Desired outcome: Accept my refusal of delivery.

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10:08 am EDT
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Walmart Store #5197 Owens Cross Roads, Alabama

My son worked stocking 10pm to 7am. He was terminated after three weeks. He was told he was 'not good enough'. He may not have been as fast as others who had been there awhile, however he was improving. He is 19 and this was his first job.
Granted, he did miss two days. The first instance he was in the Emergency Room due to suicide inclinations. The second time he was vomiting, so we figured his team leader would appreciate him not coming in. At the time of him being in the ER I called to let them know he would not be in. He was reprimanded, stating no one else but the employee could call in. That makes no sense as he was in the hospital and unable to do so himself.
He did confide in his supervisor what happened. Yet, he was told he was 'not good enough'. He could have been offered to be transferred to another position instead of being terminated.
He had been depressed more so than usual since this happened. If he had(or does) act on his suicide inclinations due to this I will sue. And in a big way!
His name is Elijah Broad and worked at store #5197 Owens Cross Roads Alabama.
I have started using Publix for my groceries and Target for every thing else. I will not shop where they treat their employees in this manner. Especially my own son.
I will end my association with Walmart they you did my son.
Your not good enough!
Shannon Broad
[protected]@gmail.com

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7:12 pm EDT
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I was at store 00747 in Cahokia Il. on 10-22-2021 at appox. 3:30 pm They only had 2 lanes open. As I was next in line, they opened lane 3. Instead of the cashier saying "next in line" (which would have been me) she took the 2 customers behind me. One of the customers said that I looked mad and the cashier replied "I don't care". I then got in lane 3 and...

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5:49 pm EDT

Walmart Product review

My good reviews were approved but I gave a bad review that was honest about my experience dealing with a Walmart seller and it was rejected. Nothing was done when the seller ignored my message to cancel the order long before it was shipped out. Then I was given incorrect information about returning it to the store and my return was rejected because you CS on chat do not know what they are talking about. Then the seller told me it would cost too much to return it and suggested that I give the items away when I wanted my refund. Very poor service and rejecting a review is censoring. How do I remove all of my reviews? I don't want to give any good reviews if the only one bad review was rejected. I'm disgusted and now I have to wait for two weeks for a refund while the seller was paid upfront. I will never shop with you again. And I will tell others of my experience.

Desired outcome: All of my reviews to be removed

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Chicken was posted on Mar 8, 2025. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 2837 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
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    18%
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    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
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    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
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  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 13, 2025
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