Walmart
Reviews and Complaints

My husband just had a hair cut and it’s the worst haircut ever I ve ever seen,

Each side is different and not equal. He kept asking the woman to fix things multiple times and each time she made. it worse. Finally he got so pissed off he just said fine paid and left.

That’s happened at Walmart fredonia.

Feb-19-2022

Around 5:30 pm

We've had to return a few items to Walmart, and it seems like the employees have their own version of the return policy. The board on the wall says that they accept returns within 90 days with receipt or without receipt. This is very untrue. I had to return an item, unused, and I was given so much trouble and excuses. Also, they do not have an asterisk or any clear return policy for every item, so you're on your own to guess. The employees do not know the return policy and will not bother to look it up for you or ask a supervisor. Prices on all items are still going way up, and their excuse is always COVID. The electronics employees are also rude and most of the don't know how anything works. Very frustrated with Walmart. It used to be my favorite store, but over the last couple of years I have gone there only as a last resort. Poor business practices, poor customer service, and poor return policy.

Frustrated customer

I took my daughter for her first pair of glasses at the walmart vision center. We used their optometrist and was escorted to the vision center for her to pick out glasses. This occurred on Jan 27th 2022 at 5pm. My daughter had only tried about four frames to use with her prescription when the sales lady approached her and stated "oh, you like those frames?" which my daughter naturally replied yes, but it was not the pair that she wanted to choose. I find out later, that she didn't understand completely what was happening as she is only 13 years old. It is my belief that the associated were having to disinfect the glasses that my daughter tried on and did not like that she was trying different pairs. It is also my understanding that she only tried about 5 pairs total.

The ETA on the glasses was Feb 5th and I did not get a phone call that they were ready at that time. It is the 17th of February and I finally called to cancel the order since talking and understanding what happened at the vision center. The associate told me that they would not refund or help us since the glasses were already made. The glasses that the associate picked out for my daughter are terrible glasses. We just want them to make it right. I have been a long standing customer.

Unless you really don't care about the time you spend at Walmart at 66th & Memorial, don't ever try to get diabetic supplies from them. It takes forever to get them to get anyone to respond, at least 15 minutes & that's if you bother at least 4 employees for opening the supply case. One time, it must have been a good half hour before they got it.

I used self check-out this afternoon at the chelan, washington store. I had multiple items. As is typical, prices were incorrect with clearance items, the items didn't scan well. After the first item was incorrect, I asked the clerk in charge how to remove it. He loudly declared (so everyone in the vicinity heard) I had to remove it myself? I have never been instructed to do this because a clerk is required. He said he would help me at the end... He started "directing" traffic, chatting with buddies about how this was his friday, indicating I was a problem, rolling his eyes. He was condescending, rude and downright mean. I followed his instructions with another item and he started yelling "maam, maam, what are you doing! You need to let me know what you are doing... I showed him what I didn't want. I asked him what to do with it and he pointed to the area items to be rung up. Whaat? He was standing in the center of the self-check out, indicating I was causing a back up. When I looked at him he refused eye contact... Again he yelled at me,"maam what are you doing." not only have I never in my 60 years been treated with such abuse, I was so embarrassed I wanted to leave. Couple other items I decided not to purchase so I set them aside. He demanded I ring them up, and remove them even though I had no intention of buying them. When nearly finished, he yelled I must hit continue or would have to ring everything up again. I am damn sure if that happened I would leave the store and never come back. I rang up items I didn't want just to get the hell out of there. He told me to wait at the end, I told him I was done and he again yelled out instructions on how to pay. Not my first rodeo, he told me to wait. I left crying after he humiliated me in public. Told the clerk at the door he was an [censored]* and I planned never to come back. She said they have received all kinds of complaints about him. However I will have to go back to return items I didn't want but he insisted I had to ring them up and remove them. I will also be contacting my lawyer and will be suing walmart for his verbal abuse and public humiliation.

Order#[protected] was placed January 2,2022 and my card was charged. I ordered 10 cases of 50 count per case Cheetos crunchy. The incredible clearance price was 49 cents per case. The inventory on the website stated that there was amble amount of product. I received an order confirmation and a pickup time. I later received a cancellation notice. I both online chatted and made a phone call. I was told the product all of a sudden was not available but I would receive the same incredible pricing of 49cents per case. I was told to keep checking back for inventory. Via chat-I am getting the run around. Walmart is not honoring the price as I was told.

David Millett

617 Stansberry Cove

Lexington, Ky. 40509

[protected]@icloud.com

On Feb. 7/2022 I was in the Westbrook location shopping and had paid for my items when I noticed my cart was gone and a different one in its place. I am partially handicapped and I meed my cane to walk or it is painful for me. I was frantic my cart had my cane, jacket, bags and, receipts. I had to walk around the store myself yelling for my cart.

A man came out I have no idea who he was, he never introduced himself. I couldn't believe what he asked me next! After I had been practically running through the store yelling, "I'm looking for my cart! It has my Jacket on it! And my cane!? He asked me what I was missing and did not understand what I said the first twenty times I yelled it? There is a monopoly on jobs at Wal-Mart and it's not fair. I am in so much pain at this time I am all bent over and tears are running down my face run the panic and the pain. I put everything back in the bags and was trying to leave the store the guy has the nerve to ask for my receipt! I could not believe it! After all, I went through what I lost; and the pain I was in he asked me for a receipt? I could not find it right away and I could feel the panic attack coming back so I told the guy;"No you cannot see a receipt I cannot find it and I am in too much pain to look for it!" I made an effort to exit the store and was blocked every time by this time I am in a total emotional meltdown! I just left the items I had purchased there and left the store. I can't believe the way I was treated tonight! Not only did I lose my groceries I was left to look for my cart alone as Customer service said they did not know what to do. Is that not what the intercom system is for?

They took possession and I left the store very loudly as I was and still am very upset and I am going to post on every social medium I can find how I was treated.

These pizzas have to be some of the worst I have ever eaten. There was a time when I really enjoyed buying pizza from Walmart deli, but no more. I made the mistake of buying 3 this time–never again! What happened to “customer satisfaction” at Walmart? I am an old man now, but I can still remember when going to Walmart was a joy because their products were made with pride and very reasonable costs. The ONLY thing about deli pizzas from Walmart now is the price. Somebody PLEASE take note of a customer’s plea. Get it right and good taste back on the market!

No one knows why, and I was treated like I had leprosy for asking, 30 minutes ago, Today 2/6 2022

I'm a former overnight stalker I caught covid-19 have been out of work since December 26th of 2021 myself my husband my son my daughter and my other son all caught covid-19 so I am broke now I have a problem with today as a customer,

For the last 5 days I have been trying to pick up an order from my grandmother who is disabled. So I go inside to shop for allergy medicine for my kids since they are sick from covid-19 thanks to Walmart.

The line was to the back of the store to check out so I waited

Then the lady at the register didn't put my children's allergy medicine in the bag.

I even asked her and checked but she told me I had everything which was not true. Then I ask about a pickup order they tell me go to customer service so I did, then they told me to go to the orange Tower so I did, then they told me to go to the self checkout so I did, then she did not know where to go so I had to go to the back in the warehouse to find someone nobody knew what I was talking about about a pickup order like they don't do that at Walmart. finally after calling every number they gave me which was two different ones someone finally answered the phone an hour later. they tell me to pull up to a spot with a number and call the phone number and let them know that I'm here so I did,

Then they tell me that they don't do that I have to pull up at the orange door which is on an angle and it also messed up my car. now that my car is slanted halfway down and I'm losing oil now and I have a gas leak now because I hit the bump to try to pull up back there they load up the car the man has no receipt he says there's nothing he can do to give me proof of the order didn't ask my name or anything he just gave me groceries I said is it for Kathleen they said is it how do you spell it I said with a k he said everything was there. and that was a lie because nothing was right. Then nobody knows anything about pick up orders

Not customer service

The machine is out if order and I've tried for 5 different days to pick up one simple order for my disabled grandmother

Tonight after being harassed to pick up up I asked for a receipt they didn't have one

I will never use Walmart Again because it's every single time I shop there every employee doesn't help anyone. They are nasty when you ask and the demeanor of the store is just too unpleasant no matter how hard you try to shop for your groceries an ignorant employee will harass you for asking for help. I also was accused of stealing today because I wanted to leave being the line was to the back of the store just to check out two items.

Being that I walked out and I have a sweatshirt on and a backpack for a purse I was accused of stealing and got padded down, which I think that's against the law and I will be speaking to my lawyer about this I feel so harassed more than any other place I have visited and all I was trying to do is get my grandmother's groceries which was not many items because she is disabled and has been treated and harassed as well I will be sharing this on Facebook and I hope nobody in St Bernard parish shops at their Walmart because that Walmart is for New Orleans Kenner but never for St. Bernard people. I'll be taking my business to a local company please start hiring someone that knows what they're doing and can answer a question or actually service you

I should never have to shop for groceries and be patted down from my appearance I'm just a housewife not a thief not a junkie and I've never stolen anything in my life I am so offended and disappointed with Walmart as an employee and now as a customer.

Went to the eye center for an exam and new glasses, picked out frames and had new glasses made. Was never able to see proper and went back 4 times and every time they would just bend the nose part and send me on my way, only that never worked. Now I do not have a car nor the time to spend to keep coming back also I have no degree in eye care so it took me some time to figure out what the problem is. The problem is that Dr Stephanie Johnson missed the part in doctor school that pertains to right and left, or od ocular dexter and os ocular sinister witch is Latin for right and left. So now I have glasses that are of no use and Walmart position that they will do nothing further as it's been too long of time for me to figure out the problem. I spent $488 and wasted many hours due to incompetence.

Walmart Yulee Fl. [protected]

Vision Center Dr Stephanie Johnson

Tray#01055

Order #1111374

I have a HP Photosmart printer that is a D110A. It uses & has always used a HP #60 Black print cartridge. In Feb. 2021 I purchased one & threw the packaging out before I knew it wasn't going to work. I got an error message on my printer saying I had an incompatible cartridge. This black cartridge was made in Malaysia!

I also bought a TriColor #60 cartridge. It was made in Malaysia also.! Neither cartridge works! I got an error message about it as well!

I was refunded my $ on TriiColor, but since I have not been able to. use the #60 Black cartridge I feet Wal-Mart should refund that money as well. With neither one of these cartridges working, (and never worked), I feel Wal-Mart should refund my money in full on the #60 cartridge purchased in February as I wouldn't have been able to. use it then & haven't used it.

I don't know if the packaging was wrong, but I would really like a refund on this HP Black cartridge #60.

I have never had problems with HP cartridges before!

TODAY IS YEAR 2022 Jan 31, [I was trying to correct them right away, but instead, they insulted me and trying to make you feel like age 3] Not the world will doing that. This is humiliated USA customer servicing.

I must report this to the public, I found out Walmart's chat box to Public communication has serious problem. I hope these attitudes will be gone within two months, otherwise this is a disaster crisis. [Poor English, perhaps is speaking Spanish, but sound like poor English] This is very serious in customer servicing field. And it is too naive and outrageous and criminal when dealing with exchange, return, refund and replacement.

The chat staff are lazy people, weak and lack motivation. They disrespect words and writing and sending out email that is not correct and fake reason when issue refund and replacement. Even though the customer has reason.

I do not understand how Walmart can let the staff handle money like this, but I am very unhappy with the act, mostly of incorrect details and the denied and lying of the staff think the customer do not wanted to send the item back of something.

They are very weak on making direction to customer when needed.

What is going on, please check please. I live in Phoenix, AZ and chat with Walmart but found out pr existing attitude is not change and feels like a virus on going by the age group of 21 - 35. This is not excepted. How can people employ such staff act like that and got pay every week?

Walmart Chat box customer servicing Manager should pay attention to this and have alert and solve this immediately. Thank you.

On March 9, 2021, I had a vision exam at the Coldwater, MI Walmart Supercenter. I wish I had researched it a bit more prior as I didn't realize they did not participate with my insurance until I had taken my mom there because our family had a history with the doctor at previous practices. I have absolutely ZERO complaints about the exam or the doctor whatsoever...he was very thorough and professional and even took a few minutes to just "chat" with me knowing that we had just lost my father to Covid.

My complaints start as soon as I walked out of the exam room to start looking for glasses. That was when I was told that "we can't file the claim for you because we're out of network, so you'll have to pay for everything out of pocket...but we'll help and show you how to file for reimbursement from your insurance company...it won't be for the full amount, but it will at least cover a good portion of it. I was told to come back in a few weeks once I received my EOB showing that coverage/payment was denied and they would walk me through it.

I picked out 2 pairs of glasses that I liked and then ran my card for about $680 or so for everything. About 10 days passed and I got a call that my glasses were in and I had also received the EOB in the mail so I went in. Got the glasses adjusted, etc. and then I asked the associate who was helping me about my EOB (was someone different) and I got the "blank stare of IDKWTF you're talking about"...she asked the other person working there and didn't have anything to add other than "there really isn't anything we can do, I'm not sure how we can 'walk you through' anything, you need to contact your insurance company and find out the process from them."

Ok, so not a HUGE deal...but I don't like being misled just to get a sale...I didn't have to buy 2 pairs of glasses that night...I could have taken my Rx and gone elsewhere that participated with my insurance for a 2nd pair...hell for both pairs...regardless, it was a dirty sales lie that I am actually kinda shocked that it occurred at a Walmart...lol!

Now on to my MAIN complaint...I don't know where they are having their lenses made at, but they ABSOLUTELY SUCK as far as scratch resistance goes. My casual pair of Ray Ban glasses were so scratched up after 4 months that I could no longer wear them because I couldn't see through them! People, I AM NOT ROUGH WITH MY GLASSES! I mean, I have 2 pairs of Maui Jim's sunglasses that I've had for 8+ years and they don't have a scratch in them! I have 2 other pairs of regular glasses that I got at America's Best back in 2017 and although they are no longer the correct prescription, I'm stuck wearing them because they only have a few minor scratches that don't bother me at all and I can totally see through them! 5 years old compared to 4 months old! WTF?

Then last August, I was involved in an incident in which my other pair of glasses from Walmart pretty much got destroyed after being knocked off my face and stepped on by God knows how many people. I took them in fully expecting to pay for replacement lenses and frames if needed. At that time I inquired to see if I didn't purchase the "scratch guard" or whatever it is...NOPE, I spent TOP DOLLAR ON EVERY OPTION! I mentioned my pairs from America's Best that were way older and had no scratches and just got a look like "oh, hmmm, well, you bought all the scratch resistance stuff so I don't know".

A few weeks pass and I get a call that they are having trouble getting the frames fixed...OMG! These were rimless glasses...basically some fishing line held the lenses in place...but they couldn't get them fixed.

So 2021 treated me VERY well as far as eyewear went...I spent close to $700 Out-of-Pocket for 2 pairs of glasses, both of which only lasted me about 5 months and I DO NOT feel that the staff was very helpful or accommodating in trying to resolve the problem.

They OBVIOUSLY buy VERY CHEAP LENSES that SCRATCH EASILY even if you purchased the Upgraded "Scratch Resistant Coating".

DON'T GO THERE PEOPLE! THERE ARE PLENTY OF OTHER PLACES THAT ARE PROBABLY MUCH, MUCH BETTER! I hope that the customer service issue I experienced is isolated to the Coldwater, MI Superstore...but obviously Walmart is sourcing cheap as [censored] lenses so all the Walton billionaires can buy another yacht or painting or whatever they're in to...

And I'm sorry if I was rude/crude/vulgar/disrespectful in anyway in the above complaint...this past year has been absolutely brutal for me...I'm not looking for pity, but in addition to losing my Dad to Covid...I lost my youngest brother-in-law to it as well (am now helping my sister raise their 4 kids under age 10 including a 1 year old who never met her father), lost an aunt to it as well, and between me and my 4 sisters, we all lost dogs as well (4 of them)...so, it's just been a really crappy year. I am not normally such a negative person and hopefully we get out of this crap soon and things get back to normal.

And also Dr. Young had ABSOLUTELY NOTHING TO DO WITH THIS! He is a great man and a great Doctor. This was all from the Retail Staff and occurred AFTER the exam was completed.

Why is it almost every time you order from walmart your item comes in damage or missing parts? Really needed my chair today and great it came. But like I said. Damaged. I have the desk coming in tues of next week and bet it will be too. Is all that they sell now just junk and dont last or people just expects it to be so so or close to good. Very upset with quality of products you sell. Junk junk and more junk

Waiting in line for 15 min then when you are done having a rude greeter WA ting to check your slip I have never stole anything in my 66 years and this was the last draw I will take my business elsewhere

I wrote corporate with no help. Long story short we were detained at a local Walmart because we had misplaced our receipt and would not let us leave. We had 3 separate purchases and two of the 3 receipts. Still could not leave until they verified with our checkout lady we had gone through. Unacceptable and humiliating not to mention we were running late for an appointment. Someone needs to address this!

Nancy Michael
Portland Maine