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Walmart Complaints 2761

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11:42 am EST

Walmart Walmart Vision Center

10 days ago, I made an appointment for my daughter at the Vision Center in Hudson, FL. I gave them all her personal information and was given an appointment time of 12:30 on Feb. 21, 2022. We arrived at 12:20 and although they had all of her information, they claimed there was no appointment time in their system. We were asked to come back at 2:00pm for the exam and glasses. At 1:55 we returned and after 10-15 minutes were told they could not see her that day but "might" be able to schedule an appointment next week if we called back on the 22nd. I asked how they could have all the information except the time. It was "hinted" that we had made a mistake although all the information was written down at the time of the phone call! Chad (Chet) was totally unapologetic, taking no ownership or having any degree of resposibility for the mix up. Customer Service= 0 stars, Professionalism= 0 stars, Attitude= 0 stars. We made an appointment at a local competitor for tomorrow at a very similar price. Will never use your vision service again!

Desired outcome: I want an apology and the staff to be trained in customer service.

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7:45 pm EST
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Walmart Recruitment Team

Walmart recruitment team selected me for an interview. I scheduled an interview and then I get an email after 2 days that I have not been selected for this position without giving an interview. This happened with me so many times during Walmart recruitment process.

Desired outcome: Recruitment in Walmart

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5:14 pm EST

Walmart Great Value Large White Eggs, 60 Count Qty 1 $3.30 - now $9.21!

I called Walmart today about the 300% price increase on eggs over the past 3 weeks. The associate said the new price of $9.21 is normal.

I went through my receipts for two full years and could go back even further and the price was always about 3.30 to 3.54 per 60 egg box. That's about 5 cents per egg. All their other Great Value eggs were about the same price point.

Now, starting about 3 weeks ago, they started ramping up egg prices, first to about $5.20, then last week $8.12, and now today $9.21!

Looking at NY stock prices, they are down 2%, yet Walmart is marking them up 300%. This needs to be investigated as it is a staple food that we all rely upon in these tough times.

Great Value Large White Eggs, 60 Count

Qty 1

$3.30

Desired outcome: Stop price gouging. They said it was not a supply issue, just a normal price increase.

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2:38 pm EST

Walmart Writing a personal check for goods

4 weeks ago, I wrote a check for groceries to Walmart. Walmart ran the check 2 times. My bank did a stop payment on second charge. Walmart refunded the second charge. Was happy about that. But now Walmart will not accept my checks. Thinking this is unfair due to fact this was not my fault. Spent 1 hour on phone to Walmart help centers but no one can help.

Desired outcome: please clear me to write checks.need to be able to talk to someone that can help.

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5:33 pm EST
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Walmart Walmart / straight talk h226 home phone

On February 18, 2022 I got on a "chat" with Straight Talk to activate a Straight Talk H226 Home Phone I bought in a Walmart store at the electronics / TV department. At the time they sold me three 30 day service "cards" (pin numbers) for $15 each plus tax (a lot of tax).

The chat person got my IMEI and told me that because Walmart / Straight talk no longer supports 3G, which the Home Phone uses, the device could not be activated. They also said that due to their abandonment of 3G my phone cards were useless. They refused a refund.

It seems to me that Walmart has an implied contract of usability with no explicitly stated expiration date and if Walmart, without my consent, chooses to not support the device, they have breached the implied contract & violated the Uniform Commercial Code.

I believe I am entitled to a refund for the device THEY will not / can not activate and the three 30 day service cards that THEY dishonor.

Desired outcome: Refund for my Home Phone device and for the three (3) 30 day service cards.

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7:09 pm EST
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Walmart Haircut

My husband just had a hair cut and it’s the worst haircut ever I ve ever seen,

Each side is different and not equal. He kept asking the woman to fix things multiple times and each time she made. it worse. Finally he got so pissed off he just said fine paid and left.

That’s happened at Walmart fredonia.

Feb-19-2022

Around 5:30 pm

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2:53 pm EST

Walmart Rip off

We've had to return a few items to Walmart, and it seems like the employees have their own version of the return policy. The board on the wall says that they accept returns within 90 days with receipt or without receipt. This is very untrue. I had to return an item, unused, and I was given so much trouble and excuses. Also, they do not have an asterisk or any clear return policy for every item, so you're on your own to guess. The employees do not know the return policy and will not bother to look it up for you or ask a supervisor. Prices on all items are still going way up, and their excuse is always COVID. The electronics employees are also rude and most of the don't know how anything works. Very frustrated with Walmart. It used to be my favorite store, but over the last couple of years I have gone there only as a last resort. Poor business practices, poor customer service, and poor return policy.

Frustrated customer

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4:32 pm EST

Walmart Vision center

I took my daughter for her first pair of glasses at the walmart vision center. We used their optometrist and was escorted to the vision center for her to pick out glasses. This occurred on Jan 27th 2022 at 5pm. My daughter had only tried about four frames to use with her prescription when the sales lady approached her and stated "oh, you like those frames?" which my daughter naturally replied yes, but it was not the pair that she wanted to choose. I find out later, that she didn't understand completely what was happening as she is only 13 years old. It is my belief that the associated were having to disinfect the glasses that my daughter tried on and did not like that she was trying different pairs. It is also my understanding that she only tried about 5 pairs total.

The ETA on the glasses was Feb 5th and I did not get a phone call that they were ready at that time. It is the 17th of February and I finally called to cancel the order since talking and understanding what happened at the vision center. The associate told me that they would not refund or help us since the glasses were already made. The glasses that the associate picked out for my daughter are terrible glasses. We just want them to make it right. I have been a long standing customer.

Desired outcome: I want a refund. At the very least they could let her choose a pair of glasses that she wants and not the associate.

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Edwintadeo
Guntersville, US
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Jul 15, 2023 9:56 pm EDT
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Today 15 July 2023, I went to Walmart vision center to fix my eyeglasses for the second time due to the screw loosening; the manager placed another screw with a nut on one side but bigger than the other screw, i made suggestions if its possible to change the frame or place same size of screw but the manager said it is fix and no more problem; The way my eye glasses look is uneven that's why i told the manager that im not satisfied but the manager insisted that nothings wrong and she just looked at me like im stupid; she did mentioned that i have to come back Feb. 2024 to get another frame but have to pay for it. I need advise to where i can make complaint on this company Vision Center located at Walmart,Guntersville,Alabama

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Mama Evans
US
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Feb 08, 2023 3:56 pm EST

I bought a pair of glasses in November 2022. Paid $510. I also paid $20 for a 1 year warranty. The left lense fell out within the first 3 weeks. Today the same lense fell out for the fourth time. The associate told me she put in a new screw, and wasn't able to replace the frames after talking to the manager. After asking for the manager, the associate said they would replace the frames, however, it would take 7 days. I picked out the exact same frames because I didn't care for the one the associate picked out and can not understand why they couldn't put the lenses back in the new frame.

A
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Amy Bradshaw
Morganton, US
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Sep 15, 2022 7:53 pm EDT
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I spent a few hundred dollars on a pair of glasses on 6/9/22. The QST time I took them in the arm had fell off. Then, my lens fell out on the left side. By the grace of God my coworker found it. I took it to get it fixed. Today, the right lens fell out and so far I haven't found it. I am a widow and can't afford to buy another pair right now. The 1st pair I bought at Walmart was great, but this has been an ordeal. I work 3o minutes from home so now I have to drive with 1 lens and I would really appreciate you making it right. The employees are very nice. The glasses I have are crap.

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5:40 pm EST

Walmart Diabetic Supplies

Unless you really don't care about the time you spend at Walmart at 66th & Memorial, don't ever try to get diabetic supplies from them. It takes forever to get them to get anyone to respond, at least 15 minutes & that's if you bother at least 4 employees for opening the supply case. One time, it must have been a good half hour before they got it.

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1:52 am EST
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Walmart Humiliation, verbal abuse, and lies from clerk in self check-out

I used self check-out this afternoon at the chelan, washington store. I had multiple items. As is typical, prices were incorrect with clearance items, the items didn't scan well. After the first item was incorrect, I asked the clerk in charge how to remove it. He loudly declared (so everyone in the vicinity heard) I had to remove it myself? I have never been instructed to do this because a clerk is required. He said he would help me at the end... He started "directing" traffic, chatting with buddies about how this was his friday, indicating I was a problem, rolling his eyes. He was condescending, rude and downright mean. I followed his instructions with another item and he started yelling "maam, maam, what are you doing! You need to let me know what you are doing... I showed him what I didn't want. I asked him what to do with it and he pointed to the area items to be rung up. Whaat? He was standing in the center of the self-check out, indicating I was causing a back up. When I looked at him he refused eye contact... Again he yelled at me,"maam what are you doing." not only have I never in my 60 years been treated with such abuse, I was so embarrassed I wanted to leave. Couple other items I decided not to purchase so I set them aside. He demanded I ring them up, and remove them even though I had no intention of buying them. When nearly finished, he yelled I must hit continue or would have to ring everything up again. I am damn sure if that happened I would leave the store and never come back. I rang up items I didn't want just to get the hell out of there. He told me to wait at the end, I told him I was done and he again yelled out instructions on how to pay. Not my first rodeo, he told me to wait. I left crying after he humiliated me in public. Told the clerk at the door he was an [censored]* and I planned never to come back. She said they have received all kinds of complaints about him. However I will have to go back to return items I didn't want but he insisted I had to ring them up and remove them. I will also be contacting my lawyer and will be suing walmart for his verbal abuse and public humiliation.

Desired outcome: I would like monetary compensation and he should be fired.

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4:36 pm EST
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Walmart Cancellation of order-misleading chatline and phone conversation.

Order#[protected] was placed January 2,2022 and my card was charged. I ordered 10 cases of 50 count per case Cheetos crunchy. The incredible clearance price was 49 cents per case. The inventory on the website stated that there was amble amount of product. I received an order confirmation and a pickup time. I later received a cancellation notice. I both online chatted and made a phone call. I was told the product all of a sudden was not available but I would receive the same incredible pricing of 49cents per case. I was told to keep checking back for inventory. Via chat-I am getting the run around. Walmart is not honoring the price as I was told.

David Millett

617 Stansberry Cove

Lexington, Ky. 40509

[protected]@icloud.com

Desired outcome: I would like to purchase 10 cases of 50 count bags per case of your Cheetos or similar product. I would like to pay 49 cents per case as advertised and agreed upon. Total of $4.90 for 10 cases.

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11:45 pm EST

Walmart Cart went missing items already paid for were stolen, money. Shopping bags

On Feb. 7/2022 I was in the Westbrook location shopping and had paid for my items when I noticed my cart was gone and a different one in its place. I am partially handicapped and I meed my cane to walk or it is painful for me. I was frantic my cart had my cane, jacket, bags and, receipts. I had to walk around the store myself yelling for my cart.

A man came out I have no idea who he was, he never introduced himself. I couldn't believe what he asked me next! After I had been practically running through the store yelling, "I'm looking for my cart! It has my Jacket on it! And my cane!? He asked me what I was missing and did not understand what I said the first twenty times I yelled it? There is a monopoly on jobs at Wal-Mart and it's not fair. I am in so much pain at this time I am all bent over and tears are running down my face run the panic and the pain. I put everything back in the bags and was trying to leave the store the guy has the nerve to ask for my receipt! I could not believe it! After all, I went through what I lost; and the pain I was in he asked me for a receipt? I could not find it right away and I could feel the panic attack coming back so I told the guy;"No you cannot see a receipt I cannot find it and I am in too much pain to look for it!" I made an effort to exit the store and was blocked every time by this time I am in a total emotional meltdown! I just left the items I had purchased there and left the store. I can't believe the way I was treated tonight! Not only did I lose my groceries I was left to look for my cart alone as Customer service said they did not know what to do. Is that not what the intercom system is for?

They took possession and I left the store very loudly as I was and still am very upset and I am going to post on every social medium I can find how I was treated.

Desired outcome: I want all my stuff back! I want a small settlement for the pain and embarrassment I went through, I will be contacting a lawyer in the morning. I felt like I was being treated like a criminal. I am still shaking.

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11:30 am EST
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I found this twig in my bowl of cereal while I was eating. It's almost 1.5" long. I found this really strange. You should investigate how this got into the box. Purchased at Walmart on or about January 23, 2022 see photo for product information

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5:59 pm EST
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Walmart Deli frozen pizza

These pizzas have to be some of the worst I have ever eaten. There was a time when I really enjoyed buying pizza from Walmart deli, but no more. I made the mistake of buying 3 this time–never again! What happened to “customer satisfaction” at Walmart? I am an old man now, but I can still remember when going to Walmart was a joy because their products were made with pride and very reasonable costs. The ONLY thing about deli pizzas from Walmart now is the price. Somebody PLEASE take note of a customer’s plea. Get it right and good taste back on the market!

Desired outcome: Trash the make believe junk.

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Update by Jerry F. Collins
Feb 06, 2022 6:01 pm EST

Deli pizzas

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4:09 pm EST

Walmart Walmart in Show Low AZ refuses american dollars for payment

No one knows why, and I was treated like I had leprosy for asking, 30 minutes ago, Today 2/6 2022

Desired outcome: Public apology to veterans for not accepting the currency we fought for!

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Roland Chance
US
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Aug 27, 2022 4:47 pm EDT

I'm just glad they got rid of the transvestite and the old woman that used to go through your bags and poke her fingers through your meat packages!

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10:47 pm EST

Walmart Walmart W Judge Perez Chalmette

I'm a former overnight stalker I caught covid-19 have been out of work since December 26th of 2021 myself my husband my son my daughter and my other son all caught covid-19 so I am broke now I have a problem with today as a customer,

For the last 5 days I have been trying to pick up an order from my grandmother who is disabled. So I go inside to shop for allergy medicine for my kids since they are sick from covid-19 thanks to Walmart.

The line was to the back of the store to check out so I waited

Then the lady at the register didn't put my children's allergy medicine in the bag.

I even asked her and checked but she told me I had everything which was not true. Then I ask about a pickup order they tell me go to customer service so I did, then they told me to go to the orange Tower so I did, then they told me to go to the self checkout so I did, then she did not know where to go so I had to go to the back in the warehouse to find someone nobody knew what I was talking about about a pickup order like they don't do that at Walmart. finally after calling every number they gave me which was two different ones someone finally answered the phone an hour later. they tell me to pull up to a spot with a number and call the phone number and let them know that I'm here so I did,

Then they tell me that they don't do that I have to pull up at the orange door which is on an angle and it also messed up my car. now that my car is slanted halfway down and I'm losing oil now and I have a gas leak now because I hit the bump to try to pull up back there they load up the car the man has no receipt he says there's nothing he can do to give me proof of the order didn't ask my name or anything he just gave me groceries I said is it for Kathleen they said is it how do you spell it I said with a k he said everything was there. and that was a lie because nothing was right. Then nobody knows anything about pick up orders

Not customer service

The machine is out if order and I've tried for 5 different days to pick up one simple order for my disabled grandmother

Tonight after being harassed to pick up up I asked for a receipt they didn't have one

I will never use Walmart Again because it's every single time I shop there every employee doesn't help anyone. They are nasty when you ask and the demeanor of the store is just too unpleasant no matter how hard you try to shop for your groceries an ignorant employee will harass you for asking for help. I also was accused of stealing today because I wanted to leave being the line was to the back of the store just to check out two items.

Being that I walked out and I have a sweatshirt on and a backpack for a purse I was accused of stealing and got padded down, which I think that's against the law and I will be speaking to my lawyer about this I feel so harassed more than any other place I have visited and all I was trying to do is get my grandmother's groceries which was not many items because she is disabled and has been treated and harassed as well I will be sharing this on Facebook and I hope nobody in St Bernard parish shops at their Walmart because that Walmart is for New Orleans Kenner but never for St. Bernard people. I'll be taking my business to a local company please start hiring someone that knows what they're doing and can answer a question or actually service you

I should never have to shop for groceries and be patted down from my appearance I'm just a housewife not a thief not a junkie and I've never stolen anything in my life I am so offended and disappointed with Walmart as an employee and now as a customer.

Desired outcome: Fix the employees and management

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11:53 am EST
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I have bought frames and lenses from this location off and on for many years - for myself and my children. I brought in a pair of frames purchased elsewhere for lenses to be inserted. The person who initially waited on me was fine; she was friendly, professional, and courteous. However, when I went to pick up the glasses, the manager/owner (a woman of...

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2:55 pm EST

Walmart Eye center Dr. Stephanie Johnson

Went to the eye center for an exam and new glasses, picked out frames and had new glasses made. Was never able to see proper and went back 4 times and every time they would just bend the nose part and send me on my way, only that never worked. Now I do not have a car nor the time to spend to keep coming back also I have no degree in eye care so it took me some time to figure out what the problem is. The problem is that Dr Stephanie Johnson missed the part in doctor school that pertains to right and left, or od ocular dexter and os ocular sinister witch is Latin for right and left. So now I have glasses that are of no use and Walmart position that they will do nothing further as it's been too long of time for me to figure out the problem. I spent $488 and wasted many hours due to incompetence.

Walmart Yulee Fl. [protected]

Vision Center Dr Stephanie Johnson

Tray#01055

Order #1111374

Desired outcome: i would like a refund you can have the glasses back

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12:16 pm EST

Walmart HP Black & TriColor cartridges

I have a HP Photosmart printer that is a D110A. It uses & has always used a HP #60 Black print cartridge. In Feb. 2021 I purchased one & threw the packaging out before I knew it wasn't going to work. I got an error message on my printer saying I had an incompatible cartridge. This black cartridge was made in Malaysia!

I also bought a TriColor #60 cartridge. It was made in Malaysia also.! Neither cartridge works! I got an error message about it as well!

I was refunded my $ on TriiColor, but since I have not been able to. use the #60 Black cartridge I feet Wal-Mart should refund that money as well. With neither one of these cartridges working, (and never worked), I feel Wal-Mart should refund my money in full on the #60 cartridge purchased in February as I wouldn't have been able to. use it then & haven't used it.

I don't know if the packaging was wrong, but I would really like a refund on this HP Black cartridge #60.

I have never had problems with HP cartridges before!

Desired outcome: Refund of purchase price

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6:15 pm EST
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Walmart Enthusiastic - ashamed on you USA Walmart in customer servicing field - abused employer property

TODAY IS YEAR 2022 Jan 31, [I was trying to correct them right away, but instead, they insulted me and trying to make you feel like age 3] Not the world will doing that. This is humiliated USA customer servicing.

I must report this to the public, I found out Walmart's chat box to Public communication has serious problem. I hope these attitudes will be gone within two months, otherwise this is a disaster crisis. [Poor English, perhaps is speaking Spanish, but sound like poor English] This is very serious in customer servicing field. And it is too naive and outrageous and criminal when dealing with exchange, return, refund and replacement.

The chat staff are lazy people, weak and lack motivation. They disrespect words and writing and sending out email that is not correct and fake reason when issue refund and replacement. Even though the customer has reason.

I do not understand how Walmart can let the staff handle money like this, but I am very unhappy with the act, mostly of incorrect details and the denied and lying of the staff think the customer do not wanted to send the item back of something.

They are very weak on making direction to customer when needed.

What is going on, please check please. I live in Phoenix, AZ and chat with Walmart but found out pr existing attitude is not change and feels like a virus on going by the age group of 21 - 35. This is not excepted. How can people employ such staff act like that and got pay every week?

Walmart Chat box customer servicing Manager should pay attention to this and have alert and solve this immediately. Thank you.

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Ordering online was posted on Dec 22, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8347 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
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    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
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    Customer Service
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
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  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 22, 2024
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Walmart Category
Walmart is ranked 1 among 124 companies in the Retail Stores category

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