Walmart
Reviews and Complaints

Purchased this unit in Jan. 2021. Order # 2932191-194791

I set the unit up, as directed. and it worked fine for appx 4 months.
At the last part of May it started emitting an electrical smell.
It quickly stopped working.

I contacted Walmart. It was beyond the 30 day return policy. Walmart gave me a telephone # for Novashion, the MFR.

The MFR INCLUDED A YEARS WARRANTY in its owners manual.
I called the MFR. Spoke to Patricia. They promised an email response on how to deal with this issue within 48 hours. No email arrived.

I called again 4 days later, again spoke to Patricia. Again promised an email within 48 hours. No email arrived.

I called Walmart spoke to Lee Ann, asking Walmart to inquire with the MFR because Walmart IS RECOMMENDING this product since it sells it.
No response to me from the MFR.

Received a letter dated 6/14 from Walmart saying a letter was sent saying it had contacted Novasion about this issue.

I called Novashion again on 6/14 and spoke to Lucas. Checked with him, my email was correct. He promised an email response in 4 hours. I made it clear I was looking for a REPLACEMENT or a REFUND.
No email from them in email or spam.

I did speak to my credit card company to ask about disputing charge for this item. Received a letter dated 6/11 saying the charge was valid and did not meet Walmart's policy and the charge would remain on my account.

I looked up the location of the area code for the phone number of MFR with the idea of locating the Better Business Bureau to register a complaint about this company. The area code is in Los Angeles.

Called Walmart customer service on 6/17. Michele repeated the 30 day policy and did not seem to want to suggest any other possible actions.

Called the MFR again on 6/18. Spoke with Brutus. He again promised an email within 4 hours. No email arrived nor has it arrived as of 6/19.
But did find out this person was located in HONG CONG. He refused to give me an address to send a picture of the unit with defective display.

So the MFR is in China. The probability of this company being willing to honor its Written years Warranty from date of purchase is very low.

My son will be visiting from DC over this weekend. If you want a picture of the display unit which now only half lights up with the fan not working, I need an address and he can send it.
I also want to warn other potential purchasers about buying any electronic product from this MFR and intend to post such info on appropriate web sites.

On 6/12/21 I ordered a vacuum from Walmart.com. I received a confirmation email stating I could pick up the vacuum on 6/12/21 between 6 and 7 pm. I notified the store I was coming then parked in a pick-up spot. After about 2 mins, a man came out and said "your order is cancelled." When I asked why the man said "I don't know." When asked whether the vacuum was in the store the man replied "I don't know. You will have to go in the store and look for yourself." The man also told me that I received an email stating the order was cancelled. When I got back home, I did not receive an email that Walmart cancelled my order.
An apology would be acceptable because I did waste time and gas up and back to Walmart and because the associate I spoke with was very rude.
order # [protected]

My complaint is primarily focused on the New Jersey warehouse(s) I receive my online deliveries from. Every order I have received has 35% or more of dented cans. When I order bottled water, the box is always leaking because the packer hasn't put enough packing material around the bottles and will often put 12 bottles of water in the box without any packing material.
This packing "incompetence" has caused a chilling effect in me I Walmart is absolutely the last resort when I order anything and never any item that comes in a glass jar. Several other people I know have the same complaints about the packing issue with Walmart and turn to Amazon or other vendors when ordering online.

Their website is truly terrible, specifically in product availability and verification of third party sellers. Supposedly this 3rd party information is updated "every 24 hours", but updated doesn't mean verified. It seems there is no vetting process or standards for third party sellers meaning Walmart's website frequently misrepresents expected delivery date and product availability. I purchased the item through Walmart because it was the only website that offered prompt delivery for that specific item (expected delivery was 8 days after order date). Following my purchase, the tracking information was displayed as follows: On Walmart's website, the tracking information stated "shipping label created in ____, Texas" (close to where I live) but when the USPS tracking number was input directly on USPS's website, it stated that it "shipped out from HuanZhan(?), China" on the same date. I was suspicious but figured it was still possible to receive the package by the anticipated delivery date from China if it was transported via plane. Turns out this was not the case. I wish I screenshot the tracking information before the delivery date passed, because it has since been updated to "product delayed" without any additional information. Three days after my expected delivery date, I contacted customer service about the part. The representative said they are sorry to inform me the product is out of stock. If this is really the reason for the indefinite delay, why does your site not reflect this following one of the "daily" product updates? Why do I have to contact customer support to find this out? Also, why does your site present products as if they are available locally when they use the same third party seller in China that I could have purchased from directly? It is deceitful and poor customer service. I wish I could say this was a fluke, but it is not the first time this has happened. It will however, be the last.

Hello I meet a guy in fcbk staying in usa so I order truck tyres I wnt to pay at western union aftr a couple of days he send m de tracking no — realglobalexpree com whn the tim goes I find out tht my shipment is on hold I whatapp de guy he syd thy didn't declare the stuff so he told m to send $100 even now I am still waiting for him, ystdy he told m tht the custom office in tanzania want $200 so I am suprise hu should pay or this is a scam?

Thnx in advance

This happened on April, 2021 and again on May, 2021.
WalMart regular milk spoiling, for the third time, 8-10 days before the expiration date. At first I thought it was the refrigerator not working properly but I have bought milk three (3) times already and it has been spoiling 8-10 days before the expiration date. I never had that problem before, I have always been able to keep 2 gallons of milk at all times without any problems.
It is time to investigate and do something about this and about time someone who really cares take over the FDA and revamp it. Enough with poor excuses.

I purchased a 50" Vizio TV on clearance and Walmart in Ruidoso, NM on 05/31/2021 at 3:00pm, which was yesterday. The TV works but flashes a white screen repeatedly at an interval of about 3 seconds, which makes the TV unusable. I brought the TV back to the Walmart customer service center in Ruidoso, NM and was told there are no returns on clearance items period. I refused to accept this as a legitimate answer and asked to speak with the manager. The manager coincidentally walked by last night while i was deciding on which tv to buy and suggested that i "buy the big one, " which was also on clearance for over $600. When he arrived at the customer service desk, he told me that buying one of those TVs is a gamble. I told him that it's been less than 24 hours and Walmart sold me a broken TV. He stated that is the store policy on clearance items. I stated that this should have been disclosed prior to purchase. I have the receipt and the item is in the same condition as purchased last night.

I drive weekly to buy two large bags of cheap bird seed which all of a sudden you have the damn nerve to raise the prices up 4 bucks a bag which is so nasty and greedy, then most of the times your shelves are out of stock, so then I have to buy the smaller bags and pay more for less than the larger bags, not good and certainly not fair, and when asked why, the dumb answers are the items are probably ordered

(718) [protected]@americarx.com
J
AmericaRx Smart Shop

Walmart took my order. I never received the items that I was billed for, but Walmart claims they were delivered. I tried contacting the seller, only to find out that they are closed. They are not in the USA. Things are a total mess. I have other items that have not been sent to me. I need them. I will stop doing business with Walmart, from now on, but need the items I paid for. I have wasted a lot of time already. Why do we have to deal with foreign countries, anyway? Walmart does not advise us when foreign sellers are involved. We are being cheated.

Since sometime after 3/17/2021 when I got a new phone and lost all my information from my old phone, I have been trying to get my money from my card. First, they put a request to have my number changed and my email and that didn't work. I called back a week later and was told I had to do a spend down! I didn't see how when my money was in the Vault and I had no way of transferring the money to the main account to get my money. So, I just wanted my account closed and for them the just send me my money. My payroll check and Stimulus check went on that card and I put them in the saves vault. They have my $2, 600+ money and won't give me a check back but told me they put in a request for me to receive a check in the mail. I call them on May 03 and talked to a supervisor and she told me nothing was never done so she would put a request in that day and cancel my card again! I called May 17, 2021, because I haven't received a check yet, they tell me their request didn't get put in until May 11th. Now I have to wait for 10 to 14 business days all over again. I'm so mad at this point I will never again in my lifetime purchase another money card and I was with them for years and love them until this happens.

I got my push mower today but it did not mow for long, about 20 minutes .I was mowing, heard a snap, saw smoke coming, even after it shut off .Showed a friend, he said the piston was shot so the engine was shot as it would cost more to fix it then it cost me in the first place, I want you to take it jback and give me my money back !

I went into Walmart today to see about getting my husband some prescription sunglasses, the sign on the front door of Walmart said that I didn't need to wear a mask because I was vaccinated. When I went up to the vision center, they were quite rude because I didn't have a mask on. I said that I saw the notice on the front door so I didn't think I had to, the woman told me that I had to there and that I should read their signs! Needless to say since they were rude, I won't be buying any more glasses there! I would have gladly worn a mask if they had just been nice about it.

I ordered a Rockpals air purifier and an extra filter. It is round and the extra filter they sent was square. They were out of the same air purifier so I bought one at a store near me after speaking to a clerk there. I bought it and got a free filter with it. It is much better as the time it runs doesn't run out unlike the Rockpals air purifier I bought that ran for 8 hours and then stopped. Yesterday I was sent another Rockpals filter and have spent time trying to call their customer service 3 times today and they have never returned my call. What can I do about it? They always have me talk to someone in India who obviously doesn't understand me and I don't understand me. Can I please speak to someone who speaks English. My name is Candyce Jones my phone number is [protected] and I used my Discover Card.

I Live in San Luis Obispo, County, we went to the Walmart in Santa Maria to look at the Movies selection they have. Upon arrival we went to the movie section and it was blocked by piles of boxes we could not access the movies section at all! My Son saw a DVD he wanted and he tried to reach it but got yelled at by employee saying this section is not permitted due to stock being placed there. I told the employee it was not unacceptable to block this section, that there has to be a better way of storing these boxes that it could be done by night shift after hours. She told us that management approved this and they do it all the time. So, the customer has to be denied access to the movie section for which that is what we came for. They have a wider selection of movies then our store does. Someone needs to address this, it is pure poor customer service, they even refused to assist to get the movie that was in reach to get. We will think twice about returning to this Walmart if this is how they do business! I'm sure hope Corporate finds an issue with it!

I bought two wal-mart money cards for $300 each on 01/25/2021. However, I have not been able to activate either card. I have called your company number to get this resolved but have had no luck. I am a senior citizen living on a fixed income and need my money. I called at the end of April to green-dot and the lady I spoke with supposedly filed two cases re: what happened. I heard nothing back and called again two weeks later and was told the receipt was not readable so I went to WalMart and obtained a duplicate receipt. I sent that last week through email but have still received no word on resolving this issue.