Menu
For Business Write a review File a complaint
Walmart Customer Service Phone, Email, Contacts

Walmart
Reviews and Complaints

walmart.com

Learn how the rating is calculated

4.0 68 Reviews 2761 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart Complaints 2761

ComplaintsBoard
R
7:02 pm EST

Walmart store managers ryan curtis and nancy scheff are a racist against color people

Store managers ryan curtis, rob dobbratz and nancy scheff lie on color co-workers, they lie on color co-workers, they don't wanna see blacks and hispanics make it at walmart. They believe the customers over the color co workers. They don't care about nobody but themselves and they are selfish! Do not work for them at walmart, because they will treat you wrong.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
5:48 am EDT

Walmart walmart money card

I bought the card because I was trying to do online transactions without using detailed personal info. I tried a few times and got declined. I called the number on the card and was 'robot' prompted at every turn: I could not get a live person to talk to. There are responses to questions a robot voice CANNOT give! I hung up and, after much deliberations, and trepidation i gave the info 'It' required and was told I'd receive my personal Walmart credit card in the mail. That's not what I asked for! I searched the internet and finally found a contact number to Walmart. I recorded the conversation ( I told that to the agent from some far eastern country), gave details, and was told they would cancel it. I'll be suing if Walmart tries to charge me for anything. No wonder they've got so much money! Frickin' underhanded! !

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
SynchronyFinancial
SynchronyFinancial
US
Send a message
Nov 03, 2015 10:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

**To expedite a response, please provide Reference code DM 11315_CB_ Reviewer79776**

I’m sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns. Please email me at ask.synchrony@synchronyfinancial.com with your name and phone number. A member of our consumer advocacy team will call you to assist.

For your security, please do not include your account number in your email.

Regards,
Nicole
Synchrony Financial

ComplaintsBoard
R
4:11 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Because of a similar problem with damaged/crumbled cookies in the box of ginger snaps that I purchased a couple of months back, I carefully checked the cartons this week before selecting and purchasing one that showed no sign of damage . However when I opened the box this afternoon many of the cookies had been crushed and or broken . There are a total of 33...

Read full review of Walmart and 1 comment
ComplaintsBoard
B
3:18 pm EDT

Walmart haircut

I am complaining about a haircut that I received at the Smart Style salon inside Wal-Mart in Dilworth, Minnesota on September 17, 2015. The former manager there. the only person working there was named Besida. When I looked in the mirror at home I was shocked. I went to the Regis Salon in Fargo the next week to get the haircut fixed. It cost me a lot more, but I did not want to chance going back to Besida and getting an even shorter bad haircut. I returned to Regis again today. I came home today and located my receipt fro Sep 19, 2015. It is ticket 3 and the sale ID is 15642. I think somebody in charge of that salon should check up on her. Dilworth, Minnesota.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
11:17 am EDT

Walmart ship to store orders: continuously wrong

September 2015: Ordered 2 items to be shipped to store. Item A arrived and we picked it up. A few days later Walmart tells us that item A is ready to be picked up!? Walmart's website states that Item B was already picked up, with 2 different dates listed. In addition it lists a tracking number from UPS stating that the item was delivered to !? Contacted Walmart about this mess. The response (besides the usual bla bla bla stated a response will be sent within 4 days. October 2015: Nothing has happened.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
1:59 pm EDT

Walmart employee relations

Walmart has been bragging about how they are going to give pay raises to some of their employees. Which I assume they did. Sounds great until you get the real message, to pay for these increases they are cutting the hours of older full time employees. The employees are having a hard time in making ends meet as it is without the cuts in hours. In some cases the working hours have been cut back to as low as 26 hours. Basically about a 40% pay cut. Of course with holiday season here and the way to pay for the extra working bodies is with a more cut back in hours. The number working people is about the same because of the cut in employee hours. That means the experience level of the employees on the floor is way down because of the new personnel. All that is going to end up happening is that the ermployee turn over rate will increase. Walmart is creating a bad name for itself in employee relations. All it's going to do is encourage people to try to nunionize. Which Walmart desperately does not want. My suggestion work somewhere else. I've been an employee for better than 10 years.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
J
J
James 16
Dorchester, GB
Send a message
Oct 21, 2015 2:02 pm EDT

What do you expect.

ComplaintsBoard
R
5:34 pm EDT

Walmart efficiency of filling a prescription

On Oct. 20, 2015, @ 1:30 pm, I went to pharmacy counter to have a prescription filled for my wife, which had been called in by doctor. After waiting in line for 10 minutes, I reached the front of the line & was told they had the prescription, but it hadn't been filled yet. The lady told me it would be ready in 15 minutes. I waited 20 minutes & got in line for a 2nd time. I got to front of line & it still was not ready, but they were working on it. I waited another 15 minutes and got in line for 3rd time. I got to front of line and it still was not ready. I waited another 10 minutes and got in line for 4th time. I got to front of line and handed the lady my wife's new insurance prescription card. She told me she couldn't check me out until I went to the insurance counter and got registered. I waited 10 minutes before I could talk to insurance clerk. I got in line a 5th time and was able to pick up the prescription. There was no posting that when using new insurance, to register with insurance clerk first. The Walmart that I normally use registers you when you pay for prescription. This is the WORST ORGANIZED pharmacy I have ever used. I do not plan on using this pharmacy again.

Read full review of Walmart and 1 comment
Hide full review
1 comment
Add a comment
Wine Is Good
Wine Is Good
US
Send a message
May 02, 2016 9:35 am EDT

Not giving them a new insurance card at the beginning is probably why you had to wait so long. Everything is electronic. When the insurance information is keyed, the script is electronically sent to insurance for approval. THEN it goes, ELECTRONICALLY to the filling queue. It was stuck in limbo because you did not give them the card.

ComplaintsBoard
R
11:12 am EDT

Walmart eye glasses

I purchased my glasses 2 weeks ago .I noticed when I was cleaning them that the right lens does not fit in the frame correctly the man in wal-mart said they could not do anything because my frames are over two years old .you can see the lens is not cut properly & there is a sharp burr next to ear piece .I am on social security & can not afford new frames every year .I will not be buying my glasses from wal-mart in the future.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
8:24 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Accompanying my Grandfather, he had asked for a oil change and two new tiers for his 2000 Ford Windstar. He had asked for the new tiers to be put on the front. Asking them to put what was currently on front, on back. Wanting to only keep back left tier, which was asked to place tier on folded down backseat. For which would still allow me to get to the...

Read full review of Walmart
ComplaintsBoard
R
2:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought these jeans from Walmart in Sept 2015 thinking the smell was just a new clothes' smell but I've tried vinegar, fabric softener, different detergents and nothing makes it go away. It contaminated other laundry to the extent that some had to be thrown out. My skin smelled after I wore them until I took a shower. No idea what it is but it cannot be healthy.

Read full review of Walmart
ComplaintsBoard
R
12:10 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a tv from walmart.com 10/11/15 for same day pick up. They took my money and then when I checked the order history, it was not there. I checked my balance and the payment was taken from my account. I called walmart customer service and they had no idea what happened and told me that I would have to contact the walmart credit card company because...

Read full review of Walmart and 1 comment
ComplaintsBoard
C
4:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart womens jeans

I have been buying Faded Glory Jeans from Walmart for many years but the last time couple of times I bought them, the dye seems to leave a faded line down the pants where they were folded. The rest of the pants hold the color for some reason.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
S
10:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart great value buttery crackers

I was in Walmart today and purchased Great Value buttery crackers. I have purchased many products from the great value brand and have never had any issues. Most products are as good if not better than the name brand, However. I was extremely disappointed with this product. I removed a sleeve of the crackers from the box and the crackers appeared to be intact. As I removed the crackers, they fell apart. ALL the crackers fell apart. I understand that I did not purchase Ritz crackers, but I was not expecting such poor quality. I don't normally complain about food purchases that don't work out, however, this product is such poor quality, I feel I need to express my opinion.

Read full review of Walmart
Hide full review
ComplaintsBoard
D
9:32 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On September 27, 2015 at approximately 1538 I had just been checked out and paid for all my items and proceeded to the exit. I went through the sensors and continued to the outside exit when the door greeter ran up to me and said "do you have your receipt?" I said yes and held it up and continued on my way, were almost outside when he abruptly grabbed the...

View 0 more photos
Read full review of Walmart
ComplaintsBoard
L
1:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart great value wheat bread

My husband purchased a loaf of this bread at the Neighborhood Walmart here in Bartlett a few days ago. It was the poorest excuse for bread I have ever seen. It has no taste and falls apart. It even falls apart trying to take out of the toaster. The ID # on the bread was:

[protected] 4

Best if used by date 09/25/2015

0.118256 09:35 #2

Usually I do not have problems with the great value brand...this one had to be addressed as it is absolutely horrible. Thankfully the ducks and geese at the park ate it..

Thank You,
Linda Griffin

Read full review of Walmart
Hide full review
ComplaintsBoard
M
10:05 am EDT

Walmart rudeness

On the day of September 23, my husband and I went to Walmart Neighborhood Market, at 322 Stonewall Jackson, Orangeburg. As we approached the cash register to check out, we notice several girls (employees) around this particular cashier holding conversation. We thought they would've stop once they notice us approaching, NOT! They CONTINUED, not even greeting us. My husband said, "She ain't even paying attention"! I told him this is how they normally carry on whenever I shop here. I think it is rude and down right disrespectful when they behave this way. They should make the customers feel welcome and leave their personal lives outside of thier work place. AND WHY DO THEY HIDE THIER NAME TAGS?

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
Wine Is Good
Wine Is Good
US
Send a message
Aug 16, 2016 6:00 pm EDT

What do you mean hide their name tags? How do you know they were cashiers? Were they standing near an open register? Was the light on at the register? There is a lot missing here, and the fact that you claim they did not greet you prompts the question: did you greet her? Or did you huff and sigh out loud and make comments you knew they could hear but not have the nerve to say them outright to their faces?

It always makes me laugh when people complain about rudeness, yet think nothing of their own rudeness.

M
M
Marvin L. Zinn
US
Send a message
Oct 09, 2015 6:06 pm EDT

I quit shopping at WalMart 13 years ago because of how badly management treated their employees. If the clerk is rude, it is just what they learned from their own management.
marvin

ComplaintsBoard
M
3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart equate brand feminine wash-sensitive skin-fresh scent

The bottle that I am complaining about is the 2nd bottle of this product that I have bought. I purchased a small bottle first to make sure it worked for me and I liked it. I did, so I bought the bottle I have now. It does not have a fresh scent, more like a metallic or metal smell, which the first one was fresh and nothing like this one.
The numbers stamped on the back are F1522500 and in smaller writing under the other :4A449 2E B4. On the front of the bottle under the 15 fl oz. is : 4A449 2E F3. Do you know if there is something that went wrong with this batch? I purchased it 8/16/15 at store: 12981 Shelbyville Rd; Middleton, Key 40243. I have the receipt, let me know if you need anything else off it. I purchase mostly Equate brand on many many products I purchase with you and know this is not the normal.

Read full review of Walmart
Hide full review
ComplaintsBoard
R
10:30 am EDT

Walmart cost

I went to Smart Style in Walmart in Lexington KY off of Winchester Rd. for a hair cut, the cut was wonderful and the price was right. I ask how much for highlights and was Quoted by Laura $44.50, I said great I'll be back in a few day. So a few days later I go in to get the highlights. Laura was on her way out and ask if it was ok for Angela to do my highlights. I said sure. Angela was a very nice lady. I was pleased with my hair. When I went to checkout Angela ask me if I had been quoted a price. I said yes $44.50 by Laura. She didn't listen, she charged me $49.99, plus 14.99 for blow dry, which I wasn't told before she blew my hair out. I tipped her $10.00 my total went from $44.50 to $74.90. I think a client should be told up front about additional cost. Thank you Tina.

Read full review of Walmart
Hide full review
ComplaintsBoard
J
2:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Terrible experience from the online walmart.com and the store located at Lima Rd in Fort Wayne. I purchase a gift for my Stepson for $162 dollars online. The order was place successfully and about an hour later they cancelled my order. The online department stated it was no longer available. I spent an hour on the phone trying to get resolution from the...

Read full review of Walmart
ComplaintsBoard
S
9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart worst haircut of my life

The worst haircut of my life : Its unbelievable that walmart can hire someone that doesn't know how to cut hair. My head looks like some rats have chewed up my hair here and there. While cutting my hair I could tell that she doesn't know how to handle scissors, haircut kit. My instructions was very clear. This not about my hair style looking different than what I expected in which case I would not have been an issue. This is about how bad the hair looks, its just a mess. I AM JUST FRUSTATED WITH MY HAIRCUT, I am not so good with confrontations and I just wanted to be polite and walked away even paying 2$ tip. This lady doesn't know anything about haircut, when she started working on my hair I had a very bad feeling because of the way she was handling haircut kit and scissors. PLEASE HAVE SOME QUALITY CONTROL! I have had free haircuts at hairstyling schools in the past when I was a student and those trainees gave me much better haircuts than this person .

Read full review of Walmart and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dude_LMFAO
US
Send a message
Jan 25, 2019 12:58 am EST

You should have got your haircut at a shelter.

B
B
Bobafooey
Philadelphia, US
Send a message
Sep 20, 2015 9:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why would anyone go to Walmart for a haircut?

Walmart Reviews 0

Looks like Walmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Walmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Ordering online was posted on Dec 22, 2024. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 8347 reviews. Walmart has resolved 755 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
10594 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 23 23 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 4 4 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 24, 2024
  7. View all Walmart contacts
Walmart Category
Walmart is ranked 1 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.