Walmart’s earns a 4.0-star rating from 8341 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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cmi voids warranty
I am SFC Scott Staggs. I had my oil changed by Walmart 12 August 2012 while en-route to the Senior Leaders Course in FT Jackson SC. I was to be at PT 0600 AM. I stopped at the East town Walmart in Knoxville 3051 Kinzel Way [protected].They were closing but agreed to do my oil change. I Paid at 1730 (aprox) and drove less than 3 miles when my car began to knock violently. I pulled in to the very next exit (strawberry Plains Knoxville 8 miles from store)) I called back only 10 minutes after leaving the store the Department manager explained that he would quickly file a claim with the department that handles this and call me back he called back in 10 minutes with a claim Number 6676655 and a number [protected]. He told me "everything would be handled" I expected that because of my warranty that protects me from workmanship and material failure I was in good hands. My wife came 60 miles from my home picked me up and took me to Fort Jackson for school she returned quickly as she is a School teacher with the Knoxville Christan School. I continued with training. On Thursday 17 August I was concerned by no return calls from CMI. I called the Walmart they stated they cannot work with with me as the claim was filed. I called Wiegles the location of the breakdown. I was dismayed to discover the car was in the parking lot! I demanded that CMI put a person on the phone I was forced to call the Operator of the phone system and she physically made a adjuster get on the phone. I told the adjuster David Hornton I couldn't believe my car was sitting for almost a week. He said I should have it towed to a local lot and have the vehicle inspected to determine the cause of failure. I called Leaks towing and they picked my car up Friday 18 August 2012. After I confirmed the car was in the hands of Leaks I asked him to do a detailed inspection and report that to CMI. Tuesday 21 August I call Mr Leak he states he cannot get a person to return his call or answer the phone at CMI He didn't feel comfortable touching the car until it was confirmed that he was supposed to inspect the vehicle. I called CMI and again used the only technique to get to a person. ( just a point I never even to this day spoke to my original adjuster). I spoke to David Hornton again he changed the process stating they would send out a inspector. I thought this would be done quickly however the inspector didn't show up until Friday 24 August 2012 a full 12 days after the vehicle was destroyed. During the inspection the inspector hired by Walmart and paid to inspect my vehicle couldn't even identify a the special and specific oil filter made available only to Walmart at a lower cost (FRAM). He states there is no sign of leaking or spray. He states this appears to be staged and is not consistent with oil filter leak due to lack of oil around the filter adapter. I called Monday 27 August again using the operator ( as this date I have been called back 3 times and returned emails once with my 20-25 emails send and to many phone messages to even count) Mr Hornton was very careful reading the report leaving out a majority of detail as I discovered reading the report later. I hit on the filter point and the lack of excessive oil. I pointed out the Fram filter COR4667 is only distributed to Walmart. This is key in the "Staged" statement and the car was sitting in Wiegles 5 miles from the oil change facility for 6 days then at Leaks for another 6 days. This car is Mid Engine and has Louvers that allow air and rain to run over the engine. It was incompetent to allow this time to pass and i stated I cleaned up the oil mess at Weigles with kitty litter provided by the store manager. I offered him her contact information. Leaks also stated to me the parking spot (I pushed the car to a less busy spot in the parking lot the night of failure) had oil from the engine compartment from run off. I later discovered one sticking point to the report was the filter not having oil pooled. The filter on the Toyota MR2 is set a 45 degree vertical position. The filter would have drained back into the engine within hours of the failure. David Thornton said he would do me a (favor) and send out another inspector. He stated I would have to have the engine tore down to-point of failure. Leaks stated they didn't want to deal with the aggravation so I paid them for there services and had the vehicle towed to Rick Mcgillls Toyota the same day. Joe Hansard from the Toyota dealership called me to let me know the vehicle was ready for inspection he also states his Tech sees obvious oil deprivation scars on the crank. I called left messages with Jason Weeks (new adjuster) and David Hornton that the vehicle was ready 3 days later Joe Hansard called to let me know that the car was holding up a bay and he hasn't heard anything from CMI. Again I called using the Operator. I spoke to Jason Weeks and had it out with him.I then wanted to speak to the department supervisor. Jennifer Pikens to whom I was told was told was the department head never responded for at least a week after the final inspection was always in a meeting or away for training I spoke to her secretary and request daily a return call. I was informed the next day 30 August 2012 the inspector did show and the Toyota tech discussed the issues with the car. I was told by the Toyota Tech he thought the inspector was hired by me as he was clearly stating the engine failed due to oil deprivation pointing out how well the engine looked for its age. I felt it was finally over. Jason Weeks for the first time in a month calls me. He had a proud arrogant tone referring to the report. He read the report over the phone again leaving out key detail I would later read in the physical report. He stated that Walmart will not cover this due to my failure to maintain my vehicle and the engine lost the oil that caused the oil deprivation due to the hole in the block. I quickly noticed the fallacy. How can you blame the failures on the effect of the failure. There wasn't a hole in the block before the engine failed. He stated that non the less walmart will not cover my "alleged" loss. I was dumbfounded that both reports were poor, incomplete, and absurd.
I called Jennifer Pikens and of course no response for two days. Finally I speak to her only to find out she is a loss prevention manager. I still to this day do not know the chain of concern for CMI. She stated she wasn't technical but she would look into my claim. I forwarded her the rebuttal letter from me, Toyota's Tech, Service records for my car showing Walmart performed all service on this car for the last 2 years from 208, 000 mile to current on time and within the 3000 miles recommended. I was told she would contact me . I waited a week with no response. I contacted CMI and on target I was forced to use the Operator. David Hornton told me that CMI is still holding fast to the report. I contacted the Johnson City Walmart Marketing Manager and his office called to confirm this was the status. I recieved a email from Jennifer Pikens today saying she was backing the report stating the oil loss was from the hole in the block that was caused by the failiuer. I contend CMI cannot use the clean hand defense as the reports are so Bias and they include lies that I have proven technicaly (engine dont fail from oil deprevation after they lock up) I never touched the oil filter I was in Ft Jackson! (Mcgills Toyota confimed this in a letter to Jennifer) this proves dishonesty. Automotive Adjusters are located in Florida yet they were hired to travel to Tennessee? I called then they stated "We 1000's of these and they dont have to give me an explaination" (however he just did)
CMI is backing the Technical reports that are not only misspelled they are laughable. They commit libel stating I brought tyhe Oil filter in at a later date. I need assistance in this and I can provide detailed pictures to include a technical report from Mcgills Toyota and complete maintence records of my car. I contacted several attorneys from the Walmart project and they request 5, 000 retainer fee. I cannot pay this amount as I am PCS (Perment Change of Station) next month.
Since my car was destroyed I have been pushed around and wasted over 20-30 hours of time on the phone filing complaints with Walmart Corporate twice. I have produced solid proof that the Automotive Adjusters are not Bias and are in the pockets of Walmart. Walmart self insures CMI and I am against a giant! If CMI is a (insurance) how can they operate in this fashion? I want my car paid for, My rental car that I finally had to return paid for and I truly feel "pain and suffering" Please if you can help me in any way It would be greatly appreciated.
Wal-mart changed my oil they are libel
my insurance was never involved I use AUSA and never an issue with them...see I had my oil changed and walmart placed a defective filter on my car...I was told on the night of the engine failure...12 August 2012 I was told that night CMI would handle everything...I didnt know who CMI was...I thought maybe they were Customer Managment Incorporated...I had no ideal they were an insurance company owned by Walmart to determine liability. The car sat in the parking lot of wiegles in Knoxville for 6 days while I was in FT Jackson. I thought walmart had picked it up and had it in there possion...I found out Friday they had done nothing and the car was still in the parking lot...Wiegles had all right to tow it away but they didnt. Walmart damaged my vehicle the company that wlamart owns (CMI) denied my claim based on a report from a Walmart paid company (Automotive Adjusters) does this make sense? I didnt have a chance. I was supposed to have a Warranty ...but I didnt and anyone who has issues with Walmart will have a chance for fairness... they wont view Toyota's diagnosis...does this make sense?
http://cmiw.com/privacypolicy.htm Notice the customer email address CMIW@ they say the are adminstrators however the company is property of Walmart the employees of CMI are Walmart employee. you cannot get a fair shake if you have major issues that involve CMI.
Walmart is CMI, CMI is owned by Walmart. They dont tell you that until they deny your claim. Search Cliams Managment Incorperated. I also called the Arkansas Insurance board they stated that since they are self insured they dont have to follow state mandate. So I cant even file a complaint. ...Automotive Adjusters (they are in Florida)...now they contract with CMI (again who is Walmart) to inspect the vehicle worked on by Walmart. I will include the report in a day or so... Automotive Adjusters are paid by Walmart again I cant get a fair shake. Why would Walmart pay a man to travel from Florida to Knoxville TN? Knoxville is a major city with 1000's of ASE certified mechanics. The guy that broke the engine down is a Toyota ASE and Factory certified Technician. They wont even accept a email from him!
Yes allot ramblin...sorry..my issue is with CMI they are self insured by the parent company Walmart. Leaks did a great job of picking the car up quickly then towing to Knoxvillle Toyota. Mcgills did a great job of accepting the car then breaking it down quickly. My complaint is CMI used a Company they knew would place blame on the customer and denied my claim. I paid Leaks, Toyota, and for my rental car. I am left with no car and expenses I have already paid. Walmart place a defective filter on my car. My car failed within 10 minutes and the res of course is in the rambling...
misappropriation of funds
The company did allowed unauthorized deduction from my card. I did file a complaint and did request
the compromised card to be canceled and a new card issued to prevent any further unauthorized deductions.
A supervisor for Walmart money card did indicate that a 3 month hold would have to be place on the funds in
the account pending resolution. I was assured that the monies would not be released and would be made
available in the 3rd month. On the 3rd month I checked the account and noticed the funds were still frozen,
I then contacted Walmart Money-card and was assured by their representative that the funds would be
released the following day, after checking the account I noted the account was in deficit, After speaking to the supervisor
I was told the funds were released to the company that initially made the unauthorized charge in the first case, and that
I had no recourse to get my funds returned. How convenient that this occurred the day after I request the funds be
released, 3 months after the fact, on a new card that was issued, specifically to keep this kind of thing from happening.
I am a decorated combat disabled veteran that lives on a very small veterans disability pension. I cant begin to imagine just how many other disabled veterans and or disadvantaged citizens Walmart does this too. I will no longer give Walmart my business and call upon all of you who have been ripped off or harmed by Walmart to do the same.
treatment of cashier
I went through the cashier checkout with my 4 year old grandson and he saw a pillow pet on the wall along where the restroom is and decided that he wanted that instead of the items I just paid for. As we were walking to the customer service desk to make the exchange, I here the cashier screaming are you gonna pay for that and I said I am going to customer...
Read full review of Walmartjewelry dept
Walmart on 8th street colorado springs, co...I have already quit using pharmacy due to them losing my prescription.
Now, the jewelry dept has totally lost my business due to customer service and not knowing there job. I recently had a set of rings on layaway which were paid in full on 9/20/12 which were supposed to go out for sizing the next day. On 9/20/12 we stood in line to make our final payment for 11/2 hours to get anyone to help us.
We finally got a mgr Sharon to help us and she accepted our pmt and sized my rings and said they would go out for sizing next day.
WELL, we stopped in on 10/03/12 to check status of my rings...The girl finally found them and they were sitting in the bottom of a drawer and never sent out ! We were told us she could send them out and it would be another 4-6 weeks, Your compant definately needs to learn how to treat there customers better,
I recieved a total refund of $329.00 and I will bring my business elsewhere...Diane Bohne
The complaint has been investigated and resolved to the customer’s satisfaction.
yes but jewelry still has layaway
bathroom supplies
i always buy great value paper towels and tissue paper . i went to wal mart and bought my things got home opened the tissue paper to find it is not what i usualy get it was thin and not soft and if i had not opended it i would take it back and never buy it again this is awful toilet paper you have lost a very good customer ill buy charmin or something else i have paid 8.00 for this junk and im gonna have to use it till next mo. i live on a fixed income and cant afford to buy again till next mo. im very upset. oooo im so mad about this stuff ill post it on face book and every where i can to let people know not to buy this crap
The Light only lasted about a year. The light goes very dim after being on for about and 2 hours. Very expensive light bulb for only lasting 1 year!
I opened a can of chunk chicken breast and there was bones in it
racism
I unfortunately work there and I hate it! I witnessed another racism incident against a black shopper on 9/29/12, when he had politely asked a female associate (Liz) a reasonable question, she had loss prevention kick the man out of the store- FOR NO REASON! Liz is a lousy white wal-mart employee, who has attitude problems, and she just hates men.. The loss prevention guy, is a lousy employee too (he was fired at an Aiken Wal-mart, for allowing robberies to carry on!).. Thats how stupid WAL-MART is, they mainly keep the crappy associatesemployed & screw with the good customers & employees!
Beware: THE CITY OF N. AUGUSTA- has a long & current history of enforcing racist policies of "segregation", framing/falsely arresting blacks (esp. black men) & modern civil rights activists, police brutality, political/government corruption, and constantly giving black citizens -"Trespass" notices, to harass black customers, who do business with racist companies (like Wal-mart)..
The complaint has been investigated and resolved to the customer’s satisfaction.
I too worked at a large box store. Not Wal mart however.
I noticed that those who advanced were first caught stealing. The assistant store manager was promoted to store manager after he was caught loading up his truck after hours at the loading dock. The manager over division 3 in households was promoted to assistant manager of the store after he was caught stealing electronic equipment. It was odd that the manager of credit always had large sums of money he just spread around. Until he was busted for pocketing any cash payment and not giving receipt. It was by a customer who caught him and he was unable to get out of the charges. The bookkeeper wore mink and drove a custom car. Caught stealing an average of $100.00 per drawer from the registers at night. Only after she left and an audit was pulled. They let her get away with it as she quit before she was caught.
I could not find anything large enough to steal so I could become president of he company. So I left.
The whole experience was very eye opening for me.
poor service
I took my old (79) Chevy 1/2 ton pick up to walmart tire center to get 4 new tires on it----the individual there refused because he said that the 235/75x15 tires were over size and they wouldn't put them on------ I was a mechanic for 30 years and if you call a tire store --90% are going to price out 235 as a replacement tire---unfortunately we have a bunch of lazy AND stupid people here at walmart--admittedly it was 5 PM so they would have had to work a little faster than normal--anything done there takes 2 to 3 hours. I guess Walmart can kiss off $400 in sales--it must be nice to be able to pick and choose what you want to sell and when--guess I will be just one more customer to quit shopping there--the quality and variety in the grocery part is really debatable and the prices are not always lower--everything else is made in China --I will be only to glad to shop places that want your business and offer goods made some where besides China !
The complaint has been investigated and resolved to the customer’s satisfaction.
Whats funny is that I didn't even read past the first sentence of your complaint and knew KNEW KNEW you werre gonna say you were a mechanic. That's what every old man comes in there and says. If you "were" one then you would have more respect for other mechanics. But no you don't. Go buy your own stuff and do it yourself if you are so AWESOME as a mechanic. Go buy a tire mounting machine, lift, and a balancer. It's not that they are lazy, but you have to think how many money hungry people are out there who want free stuff and want to get a big lawsuit out of walmart. Which both ruin our bounses. If people like you would stop complaining and wanting employees to lose money out of everyones paycheck they would do it. I know you didnt think of anything like that Did you and go ahead talk bad to everyone who comments on your post be an old guy acting 5 cause you know before you read this you were going to. lol PLUS YOU KNOW YOU WILL GOING BACK TO WALMART FOREVER DONT LIE TO EVERYONE AND YOURSELF. It's childish. Grow up.
Brenda is right.
constantly abusing customers & racism
Wal-Mart's Constant incompetent way of doing business & harassing black customers prompts racism claims - CNN Wal-Mart - 260 Bobby Jones Expressway Augusta Georgia GA 30907: Of all the Augusta Branches, this one is at the top of the list for Cumsumer Complaints, and lawsuits for racial discrimination against black employees & customers (esp. men).. Lately the Wal-mart branch was charged in another civil suit for falsely accusing a black male for shoplifting, when he was only browsing around the store looking for something to buy. Another case involves a man who slipped & fell inside the store, because no wal-mart employees cleaned up a water spill on the floor, the man sued wa-mart last year, and the company is still fighting his accident claim, and avoiding responsiblitiy- even when employees on the day of the accident admitted fault! African-Americans should stop shopping at these Wal-mart Department stores, then maybe the company will officially change their racist business policies..
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud
Dropped off a prescription at Wal-Mart. Went back the next day. The man in front of me was told to go talk to 'someone' because there was a problem with his insurance. The cashier tells me the same thing. So I go talk to someone at the drop off counter and they inform me that I have no insurance. Hmmmm. I've had the same insurance for 12yrs. I tell him so. He looks at my card and says no, I haven't had coverage for 2yrs. So he then calls the number on my card to verify. I wait. Thinking, well its 6pm at night, I know they are closed but maybe there is a special "after hours" phone number for pharmacies. He talks to someone for 2 minutes then gets off the phone and says, "they said you are not covered." I leave furious, having to wait until the next morning to call my insurance. I call them first thing and explain the situation. My insurance says I AM covered and there shouldn't have been any problem. I asked my insurance why he was told on the phone I did not have coverage. He said, "let me check the phone log." He then tells me there is no record of a phone call. Then I tell him it was at 6pm so its was probably on the after hours phone line. My insurance tells me, "there is no special phone line, there is nobody here after 5pm." WHAT! SO WHO THE HECK WAS HE TALKING TO?
Come to think of it I don't remember him ever giving my insurance ID# and so there is NO WAY he could have been looking at my record.
FRAUD-- FRAUD --FRAUD
Went to Walgreens and filled my prescription NO PROBLEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
And if you had ever filled there before and had the same insurance for 12 years, he WAS looking at your record. You get a NEW card EVERY YEAR. New cards have NEW numbers, BIN, PCN, ID, and date codes. IF he had an OLD card then it WOULD show not covered when he ran it. And YES, unless you have a mom and pop insurance, there is ALWAYS an after 5 phone answered. ALWAYS.
I am a pharmacy tech and I work the close shift, and I have ALWAYS been able to get someone on the line after 5 PM. ALWAYS.
Customers like you are the very reason I left retail pharmacy. No matter what you do, no matter what you say, there will be absolutely no resolution in your eyes until you get to show your behind to some poor soul behind the counter. My question: why didn't YOU call the insurance company when you left the first time, especially since you suspected that nobody was there. Why not find out for yourself? Unless you have some off the wall insurance, chance are that there is a customer service line that IS open. After all, there are 24 hour entities such as hospitals, clinics, and round-the-clock pharmacies that require assistance after hours. Watch out how you act in pharmacies. We do put notes in to warn fellow co-workers of problem customers such as yourself.
Can you share the WalMart location?
service
My family has been customers of wal mart in Burleson, tx since the opening in the 80's...the new super center was a great welcome, but in the last several years we have had nothing but problems trying to get our script filled with good (even nice )...we are sick of it... My mother (69), father (73), and myself went into wal mart in burleson tx on sat. 9/15/2012 at about 1:15 pm, turned in a scrip to be filled -diabetes meds, needles and blood strips, and my mom told the girl that she had gotten a new meter that the needles are different, we even showed the girl the meter and the type needles it used, she put something in the computer and the girl said it would be an hour...ok we went ahead and did our shopping while we waited...we went to check to see if the scrips were ready before we checked out at about 2:30 pm, still not ready. We checked out, loaded our groceries in the car, went back in to check on our scrip refill, still not ready, we waited untill after 4:00pm and had to raise a stink to get it then, there were 3 other customers who had been waiting as long as we had, they were very mad as well. When we finally got to the car and the needles were the wrong ones even after we had told the girl we dropped our script off with that we had a new meter...there was only one checker in the pharmacy and not one person even the pharmacist said they were sorry for the wait...i have already moved my scrips to CVS and i told everyone there that day how great CVS is, they called me when my scrip was ready..i never have to wait in line and everyone is friendly and doesn't act like we are putting them out! The sad thing is i work for wal mart.
assaulting customers & discrimination
This crappy Wal-mart branch, a.k.a "The Ghetto Walmart", this store sure lives up to their image, managers allowing employees to verbally abuse &/ or assault customers (mostly men & african-americans) for unfair reasons and discrimination, safety hazards are often permitted, wrongful job terminations based on race are practiced, no disciplinary actions are forced upon negligent/horrible employees, and the main people who shoplift from the store, are usually -THE EMPLOYEES! Not to mention, very poor customer service (employees refusing to bag merchandise puchased by customers!) If you want your feeling hurt, go shop at the Wal-mart near deans bridge rd Augusta GA-
The complaint has been investigated and resolved to the customer’s satisfaction.
slave labor in china
Was watching TV at 3 am...On the current channel about how Walmart treats factory workers in China and South America...In China they make 17 dollars a day and have money taken out of there paycheck for rent and electric..They don't even have enough money left to buy a toothbrush...And in South America it is just as bad...And our government lets Walmart do this...It is just the worst thing I have ever seen...People should not shop at Walmart anymore...They also have no A/C in the factory's...The workers drip sweat from 7:30 am until 9 at night...They showed a toy car they make for Walmart and it cost them 18 cents to make and Walmart sells it for $14.95 in the USA...So when you shop at Walmart think of this..You are supporting slave labor...This company should be shut down for supporting these kind of working conditions...
"Our gov't let Walmart do this."
Uh, it's called private enterprise and we operate in a capitalistic system. If you didn't use any products made in China, your house might be bare, you might be cut off from communicating to the world and you might not have any clothes.
This is a classic example of why we shouldn't let half the population vote until they prove they are functionally literate.
empty shelves and rude employees
The cashiers are starting to be rude and ugly to customers. Plus the shelves are always out of certain items that you are shopping for! If the manager would get up off his butt he would be able to walk the grocery aisles and see for himself the empty shelves. This has nothing to do with the hurricanine that just passed either. This has been like this for over 6-7 months. There are a few cashiers that know how to be nice to the customers but there are many that are just down right rude and ugly. I think a class on manners should be taught to many of these people. Most of the ones that are rude are the women. One certain one has been there for years and she has been rude to people for years! Issabel I think I saw on her name tag today. She was so rude to my husband today that he went off on her. I was told they tell you they will call them in and write them up but nothing is ever done. She has been reported before because I know 3 people that had had dealing with her in the past. Plain and simple she is rude and ugly. I do not think she realizes with out customers she would have no job. I rather travel 20-25 miles to go to another walmart than the one right here in my town! When ever we go to the 2 walmarts in houma, la. Their shelves are always stocked with merchantize and the cashiers always talks to you and tells you thank you. Thibodaux, nope never happens! I personally think the cashiers know they can act like that and nothing will be done to them so that is why they continue to do it. Than the new ones comes in and sees the older ones act rude to the customers so they start doing it to! I do not need wal mart, walmart needs us customers to keep their stores open!
You can call my husband at his office at [protected] from 7am -2pm mon day - friday. Leave a message and a number and he will call you back as soon as he is in his office! Thank you!
It's obvious you're affiliated with Walmart and that's great, but the bottom line is; Walmart has lost touch with its focus on customer service, I. e. "management failure"! I for one rather pay a few penny's extra to have buggies available and adequate cashiers, not to mention someone to bag my groceries! And in most cases, I do avoid this establishment like the plague, BECAUSE their shelves are constantly empty! You won't find this situation at a place like Rouses or Winn Dixie!
Thibodaux Walmart issues continue! I visited the store last night and; 1) there were no carts in the store (the parking lot was littered with them), 2) they were out of the fuses i needed for my truck, and 3) the check out lines were the worse i've ever seen (non-hurricane) in any store. One customer could be heard yelling out loud "is there anyone working in jewerly today!" ... This is a typical management FAILURE, yet Walmart refuses to deal with it! ...I avoid Walmart at all cost!
I agree with you wholeheartedly. Believe it or not the Walmart in Galliano is even worse than Thibodaux's. Probably because one of the CoManagers (Joleen) used to work in the Thib store. Good luck getting stuff in stock that will never happen because unrealistic goals are set by management and associates are not allotted time to place orders because their automated replenishment system should be doing that. With much else at Walmart, it is faulty and would require human intervention. As far as associate attitude, as a former associate I can empathize with this associates. One can only be subjected to so much brow-beating, demoralizing disrespect and still put on a smiley face. I know in theory these people work in customer service and are expected to rise above and not let this effect their customer experience, but the constant intimidation and abuse has ruined these once pleasant people. I know first hand of troubled marriages, mental breakdowns, and radical personality changes that are a direct result of Walmart's mistreatment of associates.
racial discrimination & poor customer service
More Racism at Wal-Mart, This Time Over P.A. System: Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their Aiken County stores on Sunday. Shoppers were shocked when an unidentified male voice was heard over the store's P.A. system, "calmly" giving the following announcement: "Attention, Wal-Mart customers: All black people, leave the store now." According to the AP, a manager quickly apologized for the remark, and it's still unclear whether a "rogue patron" or an employee made the announcement. But naturally, customers were a tad offended:
"I want to know why such statements are being made, because it flies in the face of what we teach our children about tolerance for all, " said Sheila Ellington, who was with a friend in the store, which is located in Aiken, SC. "If this was meant to be a prank, there's only one person laughing, and it's not either one of us."
On the other hand, Bill Mitchell, a former Walmart employee, told the AP that "as a black man, I've heard worse things." Wal-Mart brass says they're investigating to determine how this happened, and issued a statement saying, "We are just as appalled by this incident as our customers. Whoever did this is just wrong and acted in an inappropriate manner. Clearly, this is completely unacceptable to us and to our customers."
In February 2009, Wal-Mart paid $17.5 million to settle a class action lawsuit brought by truck drivers who accused the company of racial discrimination. And the U.S. Equal Employment Opportunity Commission also sued the company last year, because Hispanic employees at a Sam's Club subsidiary in Augusta, GA., claimed they were on the receiving end of racist insults from other "associates." All this comes as Wal-Mart has been mistreating customers, by very poor customer service; not bagging customers goods after they've spent lots of money at there stores, and sometimes- falsely attacking (assaulting & accusing) black shoppers of shoplifting!?!
According to an article in Crain's last August, "The retailer is likely to focus on poor neighborhoods where there is a pent-up demand for jobs and supermarkets." "Wal-Mart will look for support among communities of lower-income consumers who are eager to have them in the city, " said Kathryn Wylde, "We need jobs, and quality customer service for our money! Not Harassment, abuse, and discrimination of any kind!"
The complaint has been investigated and resolved to the customer’s satisfaction.
lack of management
I have never seen such poor management. Last night (and several other times) my wife and I went to your Roxboro store. You first lack the needed personnel, plus, ev ery chash register on one end was open and none at all on the other end leaving no means of theft control. Plus there was no door greeter at the door. That is an open invitation to shoplifters. Also, there is no consistency in product supply. You can never find many of the same items twice. Your management is costing you MILLIONS. I work as chaplain for the local police department and know how many times people walk out with multiple HD TV's and other items. Someone needs to wale up and get some decent management in this store.
The complaint has been investigated and resolved to the customer’s satisfaction.
More Racism at Wal-Mart, This Time Over P.A. System: Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their Aiken County stores on Sunday. Shoppers were shocked when an unidentified male voice was heard over the store's P.A. system, "calmly" giving the following announcement: "Attention, Wal-Mart customers: All black people, leave the store now." According to the AP, a manager quickly apologized for the remark, and it's still unclear whether a "rogue patron" or an employee made the announcement. But naturally, customers were a tad offended:
"I want to know why such statements are being made, because it flies in the face of what we teach our children about tolerance for all, " said Sheila Ellington, who was with a friend in the store, which is located in Aiken, SC. "If this was meant to be a prank, there's only one person laughing, and it's not either one of us."
On the other hand, Bill Mitchell, a former Walmart employee, told the AP that "as a black man, I've heard worse things." Wal-Mart brass says they're investigating to determine how this happened, and issued a statement saying, "We are just as appalled by this incident as our customers. Whoever did this is just wrong and acted in an inappropriate manner. Clearly, this is completely unacceptable to us and to our customers."
In February 2009, Wal-Mart paid $17.5 million to settle a class action lawsuit brought by truck drivers who accused the company of racial discrimination. And the U.S. Equal Employment Opportunity Commission also sued the company last year, because Hispanic employees at a Sam's Club subsidiary in Augusta, GA., claimed they were on the receiving end of racist insults from other "associates." All this comes as Wal-Mart has been mistreating customers, by very poor customer service; not bagging customers goods after they've spent lots of money at there stores, and sometimes- falsely attacking (assaulting & accusing) black shoppers of shoplifting!?!
According to an article in Crain's last August, "The retailer is likely to focus on poor neighborhoods where there is a pent-up demand for jobs and supermarkets." "Wal-Mart will look for support among communities of lower-income consumers who are eager to have them in the city, " said Kathryn Wylde, "We need jobs, and quality customer service for our money! Not Harassment, abuse, and discrimination of any kind!"
over charging
At this point, I despise Walmart.
It started with the cashier who had a rotten disposition because she really isn't a cashier, she is a floor worker who was called up to ring because the store was busy. Not my issue or problem, you still have a job to do. I had to ask her 4 times if she was opened because she had some headphones in her ear. She was supposed to have turned her light on but did not do so until half way through ringing out my order. Which was the other issue.
I was purchasing toddler underpants. The bar code, ending in 4339, on the shelf stated the price was $5.24, yet it rang up as $6.97. I told the cashier the price was ringing in wrong so she tried to void it. Instead of voiding the toddler underpants, she voided a ruler and then added the toddler underpants a third time! It took her five minutes before she called someone over to help void the transaction and by then the fitting department, whom she called for a price check, still had not come up. So I ended up getting the information by walking back to the children's department myself!
I pulled the ticket from the shelf to prove the price. When I told the manager they may want to correct this, the manager said, " that's too bad but they really are ringing up the correct price, it's just that someone did not get back there to change the price." Really? The fact that the manager said that's too bad really got me. Too bad for who, me, I don't think so because as long as the shelf price says one thing, that is the price I will be paying.
I thought things were corrected but i was wrong. When all was said at the register I thought the total was too much for what I was buying. i went to my car, took out the receipt and totaled the receipt and what do you know? They did not void out two of the incorrect toddler prices! I was over charged by $14.50! Mind you, I had a 5 month old with me who had been screaming and a 3 yr old getting antsy and I had already put them in the car to go home. I had to be inconvenienced to go back into the store to get my money back and now I have to wait for the refund to go back on my card. I told the lady at customer service i was not happy about any of this and I wanted the number to corporate and the name of the cashier. Funny, they all walk around with a name tag and yet the customer service lady said they were not allowed to give out employee names! Go figure.
I have not yet called corporate but I will and honestly, anything less than a $100 gift card is a waste of my time. I have saved a copy of the receipt as proof of their screw up but I really don't see corporate doing anything about this. There are so many issues that need to be addressed..the cashiers attitude, the incorrect price ringing up, training the cashier on how to properly void a transaction, not letting the customer walk out of the store dissatisfied...did I miss anything?
It is very sad that a corporation like this could allow this and seems I am not the only one complaining about their way of doing business.
The complaint has been investigated and resolved to the customer’s satisfaction.
irate customer
It is absolutely ridiculous that they close all of their lanes about 10:00 p.m. except for maybe 2-3 lanes. If they want to cut the amount of lanes they have open then it should be after midnight or 1:00 a.m.. They make enough money to pay employees a few extra bucks to keep the lanes open a few hours later.
The complaint has been investigated and resolved to the customer’s satisfaction.
Most of the employees are day shift they leave at 10pm or 11pm (I myself am a day shift employee here (I work in the Lawn & Garden Section) but do work at the front registers at times. I am sorry u r unhappy, next time come to the Lawn & Garden section and check out there I work 3pm-10pm My name is Timmy I promise u fast, friendly and helpful service with a smile!
lied and put my nephew in danger.
While shopping with my nine year old nephew in the Springdale Arkansas store my nephew got lost. I informed the greeter and she went and paged a thing called a code Adam, and gave a description of my nephew. This is very dangerous, as now all the child molesters in the store know that there is a nine year old boy lost in the store and what he looks like. When I complained to the store manager about this they informed me that my nephew was perfectly safe and that they lock all the doors and don't let anyone in or out of the store until the child is found and they won't give the child to anyone except the person who reported the child lost. They won't even give the child to the spouse. They told me that this was a company wide policy. I know that this is a lie since my husband works at home office. They are just using an excuse to get out of trouble of putting my nephew in danger. I will be informing him of this illegal and dangerous practice and the lies that the greeter has told me. This "policy" just allows anyone, a child molester or a kidnapper to know a child is unattended and they can quickly kidnap the child. Also not giving the child to the spouse is just wrong, they are also the parent of the child. I will be telling my husband about this dangerous incident and have this greeter fired. If anything happened to my nephew due to this greeter's negligence I would sue and my husband would not have to work with you boneheads anymore. The worst off is my sister is blaming me for not watching my nephew properly when he took off in the first place, and when your greeter did not handle a lost child report well and put my nephew in danger.
The complaint has been investigated and resolved to the customer’s satisfaction.
watch your own damn kids
What exactly did you want Walmart to do when you tell them that you lost your nephew?
What did your janitor husband tell you what the policy is for a lost child?
You put your nephew in danger by not paying attention and following him.
walmart money card
Warning! If you never want to see your paycheck money, put it on a walmart money card or lord forbid on direct deposit. You will never see any of your paycheck money in cash…
Ever again! I had a walmart money card for a couple of years and used it sporadically and it worked okay. Recently when my bank started charging alot of fees and held my auto deposits over the weekend I started my direct deposit going on the walmart money card. Suddenly there are 2 unknown online charges on my card, the robot-like asian customer service people could not answer my questions because it was not on their script, they could not tell me where the charges came from and they would not forward me to an american supervisor and refused to send me to the survey they offer at the end of the call and then disconnected my call. They said they could not tell me who made the first charge and could not block it (It was still pending). I purchased another card to move my paycheck money into until I could get my direct deposit stopped. I paid $ 3 to open it and I received the permanent card yesterday and I received another ‘monthly’ fee when I have only had the card 10 days. I called to dispute that and they did remove that second fee however… they get you coming and going on fees unless it is an automatic deposit and then that is when your nightmare begins.! Your paycheck is automatically deposited and you expect to get some cash, right? Dream on! They have policies that restrict you from getting any of your hard earned money in cash! These people running the “walmart money card show” that ‘now have your cash’ are non-americans, probably chinese because customer support is somewhere in asia and they are using our funds to support them, because they certainly are not letting us have our money after we have made our deposit.in order to use the money I had on my one compromised card, I had to make an online purchase (Even though the unauthorized charge was from an online purchase), I did that and had the card closed. However when the second unauthorized purchase credited me back (After I called them and said it was unauthorized) I can’t get that money and walmart money card refuses to transfer it to my new card I bought because of the unauthorized charges. They said they had to send me a check for the balance…checks in the mail…yea right, we will see if that happens. After I had my auto-deposit transferred to my replacement card, I went to get a money order for my house payment and some cash. Customer service said they could do the money order but I could not access my payroll deposit and get cash, as it is against their policy.
After all this, my direct deposit finally ended and I had a balance of $24.25 on my card, I wanted nothing more than to clear that balance and close that card. Guess what? I could not! I went to walmart and tried to make a purchase of $44 and tried to use the $24.25 balance against that as a debit and it would not take it, denied. I tried to use it as a credit and it wouldn’t take it, denied. I went to customer service to see if they could make it happen, they could not, denied, even though the available balance said $24.25. They could not give me cash back, denied, they couldn’t run it as a debit or a credit even though they clearly had printed notice that I had $24.25 available. I called the asian customer service from their phone in customer service and after being told by the non-american I had a temporary card, as it said on their script (Which I did not, they obviously did not know what I was talking about (They are chinese after all), to which I asked for an american supervisor, I was left on hold for 15 minutes until they hung up. I wanted to call back but the walmart customer service desk said they could not tie up their only phone line with my calls to the walmart money cards customer service and stated they have no control over any of that because they are not affiliated with them in any way, had nothing to do with the walmart money card people and made many apologies to that effect. The only way I was able to spend the $24.25 of my last payroll deposit was to pay it online against a utility bill, which I did and so far they have not denied it. I don’t know anyone that needs that much hassle to get access to their paycheck!
Walmart is using the american public’s direct deposits to subsidize whatever support they are giving to china. Your deposit on a walmart money card is going to foreigners to use to collect the interest and make investments from, with our hard earned money, overseas!..
Walmart is un-american for allowing that to happen! They don’t even support their widely advertised money cards and direct deposits. Their customer service people, when pushed, say they have nothing to do with the walmart money cards. Your deposits are going directly into who knows who’s bank and you will never see them again. Plus the cards don’t work everywhere, try buying gas at midnight at maverick…it ain’t going to happen with this walmart money card. It’s a pain and could be life threatening in the dead of a wyoming winter night with no gas to get you home!
All americans beware of walmart money cards. Walmart is undermining the financial stability of america with these actions and should be stopped. (This coming from a 12 yr walmart supporter… (When you move from the city to rural wyoming, driving 60 miles to walmart is the only place you can get groceries, home improvement, auto supplies and kids clothes all at once).
The complaint has been investigated and resolved to the customer’s satisfaction.
I got my temporary pre-paid Walmart Moneycard from Walmart and I have had several issues with their service. First, they put a hold on my "temporary" account (only a few days after I opened it) with my funds in my account because they assumed there was fraud of some sort on my account, so I could not access my funds until I faxed them a copy of my social security card and driver license. I personally did not experience "anything" that would have given them the assumption there was suspicious activity with my account. Second, it took almost 2 months to receive my permanent card in the mail. The first time they said they sent it but I never received it. I called them and they said they would send out another one, which they never did. It took three phone calls to finally get them to mail out my permanent card. In the meantime, they blocked my account until I received my permanent card in the mail and I activated it. For the inconvenience they issued me two monthly service fees credit of $3 ($6 total). Third, it is literally impossible to reach a live operator on the phone if your card is on a block. You are required to enter your card number or social security number to speak to somebody and if your account has a block on it, their system automatically hangs the phone up on you. It's almost impossible to speak to a live operator because I have tried every option in their system. Beware.
I purchased a Walmart money card to set up automatic payments for a few bills I have. I decided to no longer put my automated bills on my credit card due to a couple of companies charging my account at any given moment. After reading how "easy" it is to reload the card and to get one I figured this would be the best way to go about it. So I loaded a card for $125.oo and when I call to activate it they ask me for ALL my personal information including my SOCIAL. I don't understand the need of a social if the card states it does not run your credit. Now I'm stuck with a gift card of $125.oo that I cannot use for the initial purpuse that I got it for, and paid a $3.00 activation fee which Walmart gets to keep. $3.OO is not a lot at all but imagine how many people do this. That is how they make their money. I'm BEYOND upset.
I have had problems with them from day one, they charge you 25 cents for every purchase, and when I had a dispute cause the energy company double charged me, because I double clicked on pay, they couldn't just reverse it, they made me go threw this amazing process that has taken almost 2 weeks. It's ridiculous, and the customer service is the worst I have ever seen in my life. People truly have to steer clear of this company and employers should also steer clear and not put there employee's on this card it is ridiculous, unless the employers are getting kick backs, I don't see any reason for them to use these people. Wal mart should be ashamed for putting their name on this card its a total scam.
You can't expect a service like that to be free. Have you done anything illegal that you don't want them or the government to know what you're doing?
racism
Racism at walmart: told "black people get out of aiken county & not allowed to shop at wal-mart!" | video - abc news
Aiken county, sc. police investigate walmart announcement asking black customers to leave the store.
Definately reommend to potential customers, who like shopping at walmart - stop, shop somewhere, anywhere else!
Abcnews. go.com/us/video/walmart-racist-announcement-aiken
More Proof: HERE'S SOME OF THE NUMEROUS DISCRIMINATION CASES FILED AGAINST WAL-MART -EVERY YEAR!
Walmart Faces Long Battle On Sex Discrimination, Despite ...
[Jan 24, 2012] Sex discrimination is alive and well at Walmart, say lawyers who have interviewed thousands of female employees in the years since Betty Dukes and a ... ( 1256 Comments )
www.huffingtonpost.com/.../24/walmart-sex-discrimination... - Cached.More results from huffingtonpost.com »Walmart Discrimination: Court to Decide Whether Millions of ...
[Mar 28, 2011] When Christine Kwapnoski of Concord, Calif., told her boss at a division of Walmart that she wanted a job promotion, she said, he told her to "blow the cobwebs off ... ( 23 Comments )
abcnews.go.com/Politics/walmart-discrimination-court...Wal-Mart scuffle prompts racism claims - CNN
This much isn't in dispute: Heather Ellis joined a line at a Wal-Mart nearly three years ago. Whether she cut in line or merely switched checkout lanes to join her ...
articles.cnn.com/2009-11-19/justice/walmart.trial_1_wal... - Cached
Supreme Court Limits Wal-Mart Discrimination Case : NPR
The U.S. Supreme Court has thrown out the largest sex discrimination lawsuit in American history — a nationwide class action lawsuit brought against Wal-Mart on ...
www.npr.org/2011/06/...limits-wal-mart-discrimination-case
More results from npr.org »
More Racism at Wal-Mart, This Time Over P.A. System: Gothamist
Wal-Mart officials scrambled to apologize yesterday for an ugly incident that occurred at one of their New Jersey stores on Sunday. Shoppers were shocked when an ...
gothamist.com/2010/03/18/more_racist_tension_at_wal-mart... - Cached
Wal-Mart: Merchant of Shame - National Organization for Women ...
NOW reviewed the extensive public record on cases filed against Wal-Mart and found the allegations disturbing. These included sex discrimination in pay, promotion and ...
www.now.org/issues/wfw/wal-mart.html - Cached
Supreme Court limits Wal-Mart sex discrimination case ...
WASHINGTON — In blocking a huge sex discrimination lawsuit against Wal-Mart Stores (WMT) Monday, the Supreme Court made it harder for all workers to join ...
www.usatoday.com/.../2011-06-20-walmart-sex-bias-case_n.htm - Cached
More results from usatoday.com »
Women File New Class-Action Bias Case Against Wal-Mart ...
[Oct 27, 2011] After the Supreme Court threw out a sex- discrimination case against Wal-Mart, the plaintiffs are trying again by narrowing the class to women in California ...
www.nytimes.com/.../business/women-file-new...wal-mart.html
The complaint has been investigated and resolved to the customer’s satisfaction.
Walmart Reviews 0
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About Walmart
Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.
In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.
Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.
Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
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Walmart emailshelp@walmart.com100%Confidence score: 100%Support
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Walmart address850 Cherry Avenue, San Bruno, Florida, 94066, United States
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Walmart social media
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Walmart stripped my drain plug and are pulling the same BS on me stating CMI iss a third party non biased claims company, which is BS the guy who called me asked what happened in my own words, and not 2 seconds later informed me that they had denied my claim earlier in the day after speaking to the store, And tried to tell me a drain plug can only be stripped going in not out..WTF I have spoken to several mechanics that say this is bull if the tool is at the wrong angle pressure unevenly air powered wrenches, If the try to BUST it loose with a torque or breaker bar hammer wood block etc.. can all cause cross threading the store offered to put a expansion plug but tried to make me sign stating when I left the store they couldn't be held liable. then the retention manager said don't do anything. So my car goes in fine they mess it up offer no assistance then NCI- A division of Walmart denies my claim before talking to me, and funny it says in my BBB response from them this hornton guy is a supervisor great now we know how they promote withing the company to. this fiasco which could have been fixed by them for 122 has now cost me in the well in thousand's of dollars for repairs missed work the other damage it caused to the car my girl having to miss overtime etc... to add insult to injury I work with a former auto tech from Walmart who said "Oh yeah that happens all the time, that's why they keep expansion plugs in stock for the Tire center" he went on further to state that they aren't even ASE certified, and that they use Air Tools, or torque or breaker bars to loosen them all the time sometimes hitting with a hammer or wood block to BUST it open which does cause cross threading . He stated this is common at all locations . What a Fiasco THANKS ALOT WALMART I will not be shopping there anymore