Walmart
Reviews and Complaints

Ok the prices are great on some things but I ordered a gym set there and had it shipped to the wrong place when I called the next morning to change it they said they couldn't so I cancelled the order and they told me it can take up to a month to refund my card not a happy customer.

I went into store to buy some drink mix and gatorade. when I came to the gatorade isle there were four shelves high about 8ft long. this isle is where the gator aid is supposed to be. on the shelves the bottom shelf is four the gallon containers the next shelf up is for the half gallons and so on. This was 8:00PM at night and the shelves were empty with the exception of a couple of eight packs on the top shelf and one on the second shelf down.

This was the seventh time I had been in the store in the last 5 weeks only to find the same situation. disgusted with the situation I went to get the dry fruit punch mix that I had came to get. this store sales two kinds, Christal light at $2.49 and wall-mart brand at $1.98. Just like every time I had come in the store before there was no wall-mart brand fruit punch yet there was plenty of Christal light brand.

At this point I became upset that every time I come into the store the situation is the same so I found an employee and asked her if they had ether any 1 gallon bottles of gator aid in the back or any of the fruit punch mix. I was told that if it was not on the shelf there would be no more till 12:00AM when the shelves were stocked. I asked her if it would be there at midnight then did that not mean that there was some in the back. she kindly told me that was not her department and she did not have time to look.

So as I was walking by the open faced cooler I ran across a man named Ikan and I asked him if he could look in back and see if there was ether of the two items that I was looking for. I was told if it was not on the shelf then there was not any. I ask him, what till midnight, he said yes that is right. I said if it will be on the shelf at midnight doesn't that mean there is probable some in back. He stopped stocking the cold juice and looked at me with a dirty look and in a very rude voice told me, can't you see I am busy, I do not have time to look in back for what ever it is every customer wants, I can't help it if you can't find what your looking for every time you come in her, that's not my problem. I told him that was fine and I put what I had in my hands down in his cart and said well now re stalking this can be your problem.

I came back about15 min later and bought the Christal light fruit punch dry mix and two peach pies. I am disabled and have no car I have to go to the store when I can. it's pretty bad when all your employees are to busy to help the customer's, keep the shelves clean and stalked, and the floors swept. Every time I go in that store it is only halfway stocked, the lines are all the way across the walkway and the store is dirty, mean while the employees stand around and look out the back doors and hide whenever they can. every body I have talked to has said that they had enough of it. I have complained to the manager at least three or four times and it does no good. like others that live here within five miles of the store I will be going to the aero drive store if I can get a ride, it is about ten miles from here, but at least I get treated like I am wanted here.

my wife stocks for target, if they treated a customer like I have been treated the last six or seven times, they would get fired. Your people don't even seem to care. at this rate you won't be #1 for long. I have never been so disgusted with a store and it's employees before in my life. I only hope you can fix it before it's to late.

I purchased a Toshiba laptop for my son with an extended warranty. After a few years we had problems with the keys falling out. I sent it in for servicing the key board and after a few weeks it was returned unrepaired. I contacted the service center to find out why and was told that because there is damage to the case they will no longer service the product. I pointed out that I did not ask them to repair the case and that the damage is just wear and tear from usual use and had nothing to do with the repairs i requested. They told me that if there is any damage to the case (IE cracks, chips) they no longer honor the extended warranty.
-This looks like they made an "out" for themselves so that they do not have to honor an agreement with the customer! RIp-off!

Purchased a pair of Mens 1972 Faded Glory Straight leg Jeans RN # 106747 TB9from Wal-mart about 2 months ago. The front pocket liners material is so thin, that the coins (change) have worn a hole in them. This pocket material easily wears out and separates from where it is sown to the outside fabric. The outside fabric is still in great condition. These jeans are now literally useless. I washed them in cold to cool water, using only a standard laundry detergent. When I purchased jeans, they're for work and I expect to be able to have them for much longer then 60 days.
Wal-mart should drop them from their shelves.

As per my previous complaint l went to walmart on 12-31-11 l bought a straight talk phone in order to use the phone you need to buy minutes to see if it works ln your area, so l bought minutes for the phone, l asked the salesman to make sure it wasn't a tracfone because where l live, back in the woods, near pope base, l have bad reception, (very poor) he stated, no it wasn't one. He also never mention that if the phone didn't worked l wasn't entitled for a refund. There was no sign or anything posted either. So buyer beware! Well found out it was a tracfone and had poor reception too. It wasn't worth keeping since when l moved here 3 years ago l had a tracfone from up north with a great plan and came here but it didn't do nothing for me had to get rid of it, couldn't use it. With the phone from walmart. L made 2 calls from it was cut off, and tried to make a few more and had no signal. Then returned phone no problem, bought another phone figure l couldn't go wrong with a t & t guess what the same thing again. Went back and return phone, but walmart wont do the minutes. At first she the asst. Manager said call the phone carriers. They will refund you for minutes. L asked her have other people got there money back she said yes they have. L said ok. Great. Guess what, l called the phone companies they told me to go back to walmart... So i'm out 80.00 total! 30 for straight and 50 for a t & t.. And i'm not buying my phone at walmart again.. They wouldn't give me return for minutes. How else would anyone know if a phone works unless you put minutes on? Why isn't there a sign posted or the salespeople telling you before you buy? First phone l understood l knew tracfone was bad because l worn the salesperson but he insisted.. Buyer beware of walmart!

I contacted walmart pharmacy 01/04/20102 to have my daughters inhaler refilled. At this time I had not received my insurance card for the new year. I was informed that my policy was inactive and I would need to bring my new card with me. I called my insurance company to find out what I would need to do to be able to have her prescription filled. I was advised by the insurance company, I would need my member number and the pharmacy would need to call their 800 number to verify benefits. I called walmart back right away and advised Jack of what the insurance company told me. He told me that they would not make any calls for me today and if they had time they might get to it tomorrow 01/05/2012. I told him that tomorrow was to late. I told him that this is my daughters inhaler and if she has a bad attack she could die. He told me that that was not his problem and it wasn't his job to make phone calls. Very upset at this point, that my daughters life is unimportant to this person, I asked to speak with his supervisor. When she got on the line I again explained the situation and received no more help. I was told I would need a bin #, pcn #, pharmacy # and group #. I again called the insurance company back to get all of the information needed. They worked very hard to give me everything that was required, however they where unable to get a pnc #. They told me the pharmacy would have to call the pharmacy # to receive that since they were unable to access it, the reps manager even tried. I informed them that the pharmacy refused to contact them and the insurance company could not believe that a pharmacy would refuse to contact them to get someones medicines taken care of. Not sure of what I could do next I called a Walgreen's pharmacy and they had no problems contacting the insurance company to verify benefits so that my daughters medicine could be taken care of today, They understood the importance of my child's LIFE. After my experience with walgreens they will be getting all of my business due to their great customer service I am disgusted at my experience with walmart. I will never again give them my businesss. I will be letting everyone know about my experience and I will ask them to pass this information on to everyone that they know. It is absolutely horrifying that a child's life means nothing to that pharmacy staff at walmart.

i am a single mother of 3 and live in a town where Wal-mart is the main shopping center...i spend thousands of dollars a year at wal-mart, however, My experience with purchasing toy items has been a dissapointing one to say in the least. All my childrens bikes have been purchased at wal-mart and i have always purchased the higher end bikes thinking they will be of better quality. I have returned all 3 bikes shortly after purchasing due to poor quality... In the past i purchased several toy items only to have them not work right or break entirely...I have not purchased toys from wal-mart for several years because of the dissapointment and frustration i feel afterwards. This Christmas i decided to give wal-mart another chance and purchased a $50 dollar slither scooter that my son wanted. this was the only toy item that i purchased from wal-mart for christmas this year and the only item that i will have to wait in a line to return. Imagine my sons excitement to open this awesome present that he wanted so badly only to be followed by dissapoinment to find he can not ride his NEW scooter because the handle bars were not in the box. The scooter remained in the box all christmas day with an occasional glance from my son saying" i wish i could ride my scooter". i will exchange the scooter today and stand in a horrible line at wal-mart so my son can ride his scooter today, but this will be the last item purchased...i will take my business elsewhere!

For Christmas, I received a Walmart Money Card with $200. I activated it the same day, that is, today. OR at least I tried to. Walmart insists on having your Social Security code. I refused to enter it, and submitted the rest of the information. Walmart then informed me that a temporary Money Card could be used without submitting the Social Security number, so I selected "Continue, " but the same error window returned. I tried "Continue" again. The same thing occurred. I didn't understand--I was fine with the temporary card, so long as I didn't have to give them such personal information.
Finally, after a couple more tries to kill the "Continue" button, I decided to type in '0' for all of the digits for the SSN. Then Walmart gave me this offer to send the money back in the mail (All $200 of it, including the $3 activation fee) in 7-10 days. 7-10 days! Why, they already have the money, and now they get to keep it for over a week because they insist on having my personal information?

So I called their 800 number, needing a representative to fix everything and activate the card themselves. Lo and behold, there's not option to speak with an associate! They gave me the same curt reply: "Your money will be refunded via mail in 7-10 days." I suppose I'm lucky to get a full refund...

This may not make sense to you at first; why wouldn't I give them my SSN for goodness' sake? Because the last prepaid Wal Mart card I activated did not require a SSN. They gave me the temporary card, no questions asked. Their activation interface is flawed...and now I can't use the money to buy another Wal Mart card to purchase things on the internet.

I suppose the real message here is a warning to all of you: Just don't buy the card. Try an American Express prepaid or something else along those lines. Good luck! :)

On November 3, my daughter and 2 children went into the Walmart in Meridian, Idaho for some photo products. We arrived at approximately 5:00 pm the kids were tired so I paid extra to obtain the photo prints. At 6:15 pm I still did not have the prints, we decided to leave and some back later. There were only 4 check stands open, we had a few items so we went through the speed check stand. The customers in front of us had 2 bottles of water and the checker requested a price check, never telling all the other customers in line that it would be a while.

After we stood there I finally asked if the check stand was closed he said yes, we are waiting for a price check on these 2 waters. I went to the jewelery counter and asked the lady if she could check me out that I was irritated that the checker had not advised us of the delay, SHE SAID SO YOU THINK THAT IS AN US PROBLEM, WHY DON’T YOU JUST TAKE A DEEP BREATH……..I WAS ASTONISHED, AND CALLED THE MANAGER WYATT….. HE WAS VERY UNDERSTANDING AND APOLOGIZED.

I WENT BACK AT 8:30 PM AND STILL COULD NOT GET THE PHOTO PRINTS AND ENDED UP GOING BACK THE NEXT MORNING AND WAITING AGAIN FOR THE PRINTS. You are not that great Walmart! I will take my business somewhere else.

While shopping at your store, my ten year old son was looking at the action figures in the toy department.. He was doing nothing wrong when security approached him and told him he had caught him putting an action figure in his pocket and that he had to leave the store with him and be driven down to the police station!. My son said that he was shopping me his mother. The security guard said that he had to leave and they could call me when they get to the station, and if he did not cooperate he would be in more trouble. It was not until another customer asked my son what was wrong that the security left him alone. Once he knew he had an innocent child he ran away fast and left the store. I have lived in US for two years, and I am pretty sure that this security guard is not allowed to question my son without a parent or guardian:. I went to complain and the manager said there was no one with the description that my son gave that works in the store as security and wanted to ask my son more questions about what happened. I told him my son was not answering questions as he did nothing wrong. He told me that they need to see who asked my son to leave the store with him because he claimed that no one worked there in security by that description He said he would check into the tapes and look into it and apologized for what happened which means he still thinks my son is guilty. Do you pay these people for the number of people that the catch?

12/22/11 - I stopped at Walmart and was checking out @ 7:00pm self-checkout, and the employee servicing the self-checkouts allowed a female shopper to slowly self check the items from her full basket while stopping inbetween each item & eating ice cream while checking out. The woman took 1 item from basket, scanned it, put it back in basket, stopped and ate ice cream while she took a break from the exercise of scanning one item, all the while looking around at the people behind her waiting in a long line to check out while she was spooning out and eating the ice cream (where she found a spoon is beyond me!). Then she took out another item from her basket (which was full) & repeated. The employee at self check stations had to keep going to this lady's monitor and reset it (probably because it would time out) & continued to allow lady to proceed veeeeerrrrryyyyyy slowly. This lady probably left with merchandise not scanned (stolen) because the self scan employee was not watching the woman while she was busy with the other self-scan customers. Security or supervision should have intervened & had an employee scan the lady out. This was really disturbing because the ice-cream-eating lady (who needed to be on slim fast and not ice cream) was purposely doing this. She took longer than 20 minutes (or longer as I have no idea how long she was there prior to my arriving in line) to check out while holiday shoppers were shaking their heads in disgust waiting. I came to the realization the employee probably knew the ice-cream lady and the supervisors were busy with the holiday shoppers in the store, so no one noticed. It was truly amazing. I know security is watching the checkouts very closely, and I kept waiting for someone to come and watch over this lady and her basket. I will never go to Walmart again -- they don't pay the employees enough to care about customers stealing and holding up checkout lines or they have their friends and relatives come and steal items during the holidays.

There is a Toshiba Thrive 8GB advertised in their online service. The heading of the item says, "Toshiba Black Thrive 10.1" Touchscreen Tablet PC Featuring Android 3.1 (Honeycomb) Operating System, WiFi & Bonus Carrying Case. When I click on the item the next screen says the same thing along with a line that says, LIMITED TIME OFFER: Bonus Toshiba Thrive Carrying Case with Purchase of either one of the Toshiba Thrive Tablets. $39.98 Value. Purchase must be made in this bundle.
So I ordered the Thrive expecting a case also. I received the Thrive and a shipping email that says the same heading as I have typed above. I emailed the Wal-Mart help email address and after about 4 emails back and forth they in essence told me that it was a bundle deal that if I ordered the Carrying Case with the Thrive I would have gotten the case for $15.00. I did not see that anywhere in the ad and feel it was a very deceptive practice...maybe not to the people who wrote it because they understood exactly what they were doing but they did not communicate it well at all. I am mad enough that I will not shop at Wal-Mart any more and am telling others about this. My friends have looked at the ad and assumed the same as I did. This is not a threat, this is a fact. I boycotted Radio Shack for over 25 years over a rude clerk, and K-mart for 1 year over a $20 coupon they would not honor. When selling something online, say what you mean and mean what you say. I thought Wal-Mart was about the common working man. Now I know it's only about their money.

This store is awful. the remodle did not help atall.Manager who took over is nice. The rest of managers are not so great. I met a manager named Viki who got rude with mewheni asked for help. then they yellled at an employee anme wayne for helping custumers in other parts of the store. he was told that was not his job and the other associates were to help in that area of store.. The other associates were not to be found and when i did find someone they were rude. wayne was the only careing one i found at this store. Another manager i met once or twice also mistreated him aswel. Aswel they have miss treated tohers but this guy name wayne isthe best person ivseen at any retail store. Walmart get rd of bad managers at this seffner walmart and give wayne a raise.

Received offer to win $1, 000 WalMart gift card, came with requirements to try, test, buy or complete surveys. Had to 13 items. I completed the necessary 13 items. I've contacted freezinger 3 times and also sent them a complaint letter. When I call the 888 phone number, a recording says "Thank you for calling. GoodBye". I've tried many times to get on the WalMart website listed on the information and the only thing that keeps coming up is another offer for the $1, 000 gift card. Other url is not in effect. Obviously this is a scam and I'm out over $200 trying items and return mail etc. This sucks!

I wanted this order before Christmas. I ordered this on 12/10/11. When I called Walmart on 12/13/11 at 2:32 pm and spoke with Lucy, Walmart should of cancelled my order as soon as I called them and refunded my money back because the package was still in Chino, California on 12/13/11. Walmart said that the estimated delivery time of my package was on or before 12/21/11. When I tracked it on 12/13/11, the delivery date changed to 12/29/11. I called Walmart on 12/14/11 and spoke to Stacy, I explained to her my situation ad they should of canceled my order. I don't want it that late! I couldn't believe this. Now not only I won't get my daughter's Christmas give on time to celebrate a joyous occasion, but I'm out of $466.66 to go out and get them a replacement gift. I don't have an extra $500 to spend on gifts. Thank you Walmart for ruining Christmas to two wonderful daughters that well deserve a good Christmas this year due to the fact that both parents are unemployed and I am disabled with a spinal cord disease. If the delivery date changes to a later date because it's going to Hawaii, then this should be the responsibility of the company, not the consumer, to inform the consumer especially for Christmas time. Walmart has to coordinate with Fed Ex Smartpost and get this delivery dates squared away before promising the consumer the estimated delivery date. This is a direct reflection of the service and the people who represent this company (Walmart.com). It seems to me that customer satisfaction and close attention to detail is not important and in material. I will not recommend Walmart.com to anyone and only want 100% of my refund back ASAP. I will relate my experience to other consumers when they inquirer about Walmart.com. Very unhappy and very disappointed customer!

Ordered and paid for my kids christmas on december 2, 2.011, just found out today that my two biggest items are missing, walmart.com is blaming it on Fed Ex and Fed Ex is telling me they didn't receive an order for items to be picked up, i have spent at least six hours on phone today talking to walmart.com customer service, supervisors and even corporate trying to find my items along with Fed Ex, for them to tell me they are unable to get me these items now cause they were not available although they were available when I ordered with all my other items and paid for, i have never seen such lack of concern in a customer service department and now I can't have my money back for five days

On 09/28/10, I took my car to the Manning, SC Wal-Mart to have an oil change done in my car. On 10/09/10, I took a short trip to Greenville, SC and my car's engine went bad. After checking the car to see if I had any leakage or to see if the oil was thrown anywhere, I found I that there was no oil at all in my car. There was no possible conclusion that we could draw to find out what happen to the oil. The only thing that I could think of is that no oil or very little oil was added.

Now I am stuck without a car to drive because my car now needs a new engine and I cannot afford to get a engine right now, but this is not my fault, Manning Wal-Mart needs to find out what happen or what DID NOT HAPPEN!

On November 5 2011 this happened just writing it now because I am ungrounded.

This boy in my class stole my pokemon cards which I just bought. I know because they were missing and he likes to collect these kinds of things as well. When I found him in the store I told him to give me back the cards. He would not listen to me so I started fighting with him. The person female who was working in the toy department had to ask a male customer to break us up and he did.

Okay I admit that a few weeks ago before this I was arrested for stealing from the store and I reconized the person who arrested me and told him what happened after I went to the returns desk to ask them to call him and he reconized me and said I had to leave the store because I was still banned. Then the person at the custody desk asked how old I was because I want to press charges against this ### and she said I am 12 and too young to press charge.

I was asked to leave the store because my ban is not up and he did not help me. He said that I should ask the mall security to have helped because I am not allowed to step foot in the store because I was stealing before. and I just did it this time to buy the cards with an early brithday present money I got.

This is not really a complaint but just to vent and tell you how I feel.

December 12, 2011

Walmart Conyers Ga
Case#6448020
Date of loss 10/03/2011
Store #2475

Dear Mr. Walden,

On July 7 2010 I purchased a battery for my classic 1986 Mercedes Benz 560 SEL from Walmart in Conyers Ga. The battery came with a 3 year warranty. The battery lasted only 1 year. I returned the battery to Walmart on Oct 3, 2011. The service manager stated he would have to test the battery first before giving me a refund and or replacement battery. He stated the test would last at least 1hour. The service tech came back about ten minutes later and said that the battery was defective. The service manager and service tech tried to locate the same battery I had but stated that the battery I purchased last year was discontinued. They asked for the make, model and year of my car before giving me a replacement battery. There was a $20.00 price increase for the new battery which the service manager waived.

I took the battery home installed it correctly installed the battery. The car started with no problems . About 1 ½ mins later I started seeing smoke coming from the front of the car. The engine was still running. The smoke was getting thicker .I turned off the car. I went to investigate and saw that my car was on fire. I immediately retrieved my garden hose and administered water to my car. I saturated the battery and front area by the battery where the smoke was coming from. I then called the Rockdale Co. fire dept and they came in about 5mins. When the fire dept arrived the car was fully engulfed. I was praying that the car did not blow up. The fireman took control of the fire but they could not fully extinguish it. They cut the battery out of the car and the fire was extinguished. The fire took about 1hr and 20 mins to extinguish. The fire dept stated that I needed to notify Walmart right away and the fire report would be available in a few days. I went to Walmart and informed the service manager about the incident. He had me fill out a claim report. He escalated the report to Claim Management Inc CMI to determine if the correct battery was sold to me or if the battery itself was defective. Two days later it was determined that the correct replacement battery was sold and I had to deal with the battery supplier to Walmart which is Johnson Controls. Shirley Wanken is my case manager from CMI.
[protected] My claim number is 6448020

My contact at Johnson Controls Battery supplier was Joan Durr [protected]. She asked me for the pictures and fire report. The fire report cleared me of any wrong doing. The Rockdale Co fire dept fire report stated “checked the terminals to see if the positive and negative were connected correctly and they both were installed correctly” I sent the pictures and fire report to Joan Durr. She asked me for more pictures of the battery. I sent those as well. She stated that she was sending this information to the engineers for review and their findings along with hers would determine the outcome of my claim. No representatives from Walmart, CMI or Johnson Controls physically came out to see my car. This process took about 2 ½ weeks to complete.

Joan Durr stated that she and the engineers findings were that a pre existing short caused my car fire and not the battery. All of our conversations up until that point have been very pleasant. I was very patient throughout all the delays during that period. I was however perturbed about the engineers decision. I stated to Joan Durr that in the 6 years I have owned the car I never had any shorts or electrical problems. Besides the battery
I purchased new from Walmart last year seemed to be working fine until it became defective. I asked her could
She escalate my case to the CEO of Johnson Controls. She said she could not. However, she did say she would escalate my issue to her supervisor Paul Keyser which, is the corporate attorney. I asked her what her position was at Johnson Controls she stated that she was a paralegal. I asked what would a paralegal and engineers know about fire? Why not have a fire expert? Joan Durr stated that I could speak with Paul Keyser about my case.
I spoke Paul Keyser([protected]. He stated that after reviewing the pictures and fire report that he concurred with Joan Durr and the engineers. I explained to him the same issues that I explained to Joan Durr.
I also spoke about customer service and quality product control. I informed him that I was a project manager
And executive myself so I am well versed on how customers with major issues like my should be treated. He then made a customer service offering of $500.00 to replace my battery. I told him my car was totaled and worth a lot more than that. I turned down the offer and asked to speak with the CEO.

The CEO of Johnson Controls is Stephen Roell [protected]. I contacted his office but he was out of the
Country. The President of the battery division Alex Molina Rolle was not in his office as well . My contact was his executive assistant to the president of the battery division Jennifer Hanson([protected]. I explained
The issues I was having and she stated that the president Rolle would give me a call. While awaiting a call back from president Rolle Joan Durr had given me a call and stated that a Rich Young would contact me
About my case.

Rich Young [protected] was very rude, arrogant, had horrible quality control and customer service skills.
He stated how things were going to be handled and he would have the engineers look at my case. I asked how this would be any different from the same outcome that had before? He stated that this is the way the process would be handled since I escalated the issue. Rich Young called back in a few days with his findings. He stated that he concurred with the previous findings but added that mice and squirrels had eaten my wires and caused a pre existing short which caused the fire when I put the new battery in my car. He also stated that if I had a toaster to catch on fire that I would not sue the electric company. I answered his first statement by saying “That why did the mice and squirrels not eat my SUV wires or my riding mower or my van wires why were they just partial to Mercedes Benz wires. I also stated I do not live in area where mice and squirrels come into my home or vehicles so I do not know what you are implying. I answered his second statement by saying I would not sue the electric company I would however sue the toaster maker for a defective toaster, just like I am taking claim to the battery maker for a defective battery. I stated this is the second battery that was defective. The reason why my car was burned up was the first battery which was suppose to last 3 years only lasted 1 year. Which made me get a replacement battery that caused my fire. Rich young stated that the $500.00 offered to me was now revoked and I would get nothing. I asked to speak with the CEO and he said no. I thanked him and told him I will escalate the issue myself.

Alex Molina Rolle President of the Battery Division([protected] called after I had explained my phone meeting with Rich Young to his executive assistant Jennifer Hanson. We are now past a month since my car fire. President Rolle stated that from the letter Rich Young wrote about my case that he was only implying of what could have caused my fire and not that it was the cause. I stated to president Rolle that Rich young is not a fire expert nor did the fire report state that there were any burnt mice, squirrels, or burnt droppings from squirrels and mice. Which again clears mice and squirrels from eating my wires theory. I stated that example should have never been used as well as the toaster suing the electric company. President Rolle stated that he concurred with the previous findings. He also stated that this is the first time his batteries were involved with a fire situation and they make millions of batteries. I asked what is the percent of defective batteries out of those million he could not answer that. Which again is bad quality control and bad customer service.
I stated that if this was his car or his wife’s car this problem would have been solved with a new Mercedes Benz and lots of apologies. I stated I would escalate to the CEO and Board or Directors.

I contacted Shirley Wanken my case manager from Walmart Claim Management Inc. I updated her on the findings from Johnson Controls. She stated that CMI pays or not pays biased upon the findings of the supplier. In my case the battery maker Johnson Controls. She also stated that Walmart does not test their batteries. I then stated so I the customer is the battery tester and quality control? I asked for the CEO of CMI she said she could not give me that number but her supervisor was Ronnie Jernigan [protected]

I spoke with Ronnie Jernigan. He stated that he was an ex insurance adjuster who does not always believe the fire reports. He stated that Johnson Controls are the experts and he does not do customer service, he is a claims adjuster. Which explained his rudeness, arrogance, horrible customer service and quality control skills.
What was more deplorable was that Ronnie Jernigan or my case manager Shirley Wanken did not look at my pictures or the fire report itself. The report that came from Johnson Controls stated that mice and squirrels had eaten my wires. It looks like the example that Rich Young used from Johnson controls turned out to be my cause of my fire in the Walmart CMI report. I asked Ronnie Jernigan to speak with the CMI CEO he stated I could not do that.

I contacted Dan Filla office who is and executive at CMI. I spoke with his assistant Linda [protected] ext 12662. I was contacted by Vince Cullipher [protected] email [protected]@cmiw.com. He stated he would look into my case. He though was empathetic to my situation stated that the decision to pay or not pay was biased upon the supplier Johnson Controls. I asked to speak with the CEO of CMI and was denied.

I contacted Walmart Corporate office. I was put on hold for 15mins the first call and 12 minutes the second call. I finally spoke with Kirk a corporate CSR. He stated he would escalate my issues it would take 2 days . This case is now going on 2 months.

I met with all the parties involved. I explained that I may be the first to have a car fire from these batteries I am not the first to have had problems with Walmart batteries.(Yahoo or Google Bad Batteries From Walmart) I explained how as soon as someone has a problem they go straight to the media without giving the parties involved an opportunity to resolve the problems. In this case I have given that and more. I know that if I were the CEO of Walmart Mr. Walden, CMI Mr. Dan Filla, or Johnson Controls Mr. Rolle I would not have had these issues. I have spent countless hours and money trying to resolve this case. I will turn my findings over to the proper authorities that can solve this issue.

My recommendation is that you should not purchase any automotive batteries from Walmart or Johnson Controls. They both have very poor quality control and customer service skills. I would love to meet with Mr. Walden CEO of Walmart and Mr. Roell CEO of Johnson Controls to help resolve their quality control and customer service issues.