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3/30/2024 picked up groceries at curbside pickup 2:40p.m. at 479 N McKinley St. Corona, CA. 92879.
While bringing in my groceries, I noticed a smell. This smell was coming from all the bags (about 10 to 12 bags). Not the food in the bags, the actual bags. The smell was so bad it caused me to vomit. As I'm taking them all directly to the trash, my husband can also smell, and definitely the smell was of a dead animal. I immediately called the store to let them know to check the bags and the guy on the phone said, "what do you want me to do about it?" next I call Walmart customer care. Right now I'm on the phone with customer care talking to my 3rd person, and I'm back on hold. I have been on this call for 47 mins. I was actually told they cannot contact the store with this issue.
I just cannot believe I'm trying to give them this info to please check the bags and none of the 4 people so far will even listen well enough and/or seem to care that this just happened. I'm sorry to any other customers who received these rancid bags. I tried to help.
Claimed loss: $410 nausea, vomiting. no groceries for Easter tomorrow. hours trying to contact store and customer service. the disrespect of not being heard and passed to the next person who does not seem to care.
Desired outcome: if there is an outcome to... me trying to help and inform Walmart, replace my time, not being heard and having any confidence in ever stepping into another Walmart after this experience, please let me know.
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