Walmart
Reviews and Complaints

I noticed fraudulent activity on my account. Someone unknown was able to withdraw $400.00 from an ATM while I was in possession of my debit card.

I called and reported it to Customer Service and filed a police report right away.

Unfortunately Walmart Money Card Services made it impossible to have the money reimbursed.

I was with my son at the Aurora Mall when the transaction was at a CVS clear across town. A place I've never stepped foot in.

I lost my car because of the theft and denial to reimburse funds.

I went to the wal-mart in hope mills 6 times in the past week. Evertlytime it has been different time of day. I went today 8/31/23 to get me and my father's hunting licenses. Waited for 30 minutes before I finally got a manager to come to the back and tell me that the worker was at home all other times they was on break. This is ridiculous that someone does not know how to do licenses. Someone needs to be fired. They have lost a good paying customer. Im fed up. No good customer service or workers

Hi, I'm reaching out to you today as I'm extremely frustrated with walmart. I myself have been a loyal customer for many years. After my last experience I don't want to shop here anymore.

My mother in law recently passed away few weeks before she passed she bought my daughter a bunch of Calico Critters doll house accessories online. She didn't keep her receipt and had help doing the order at the seniors home she was in.

Unfortunately my daughter has all of the calico critters she had ordered,so we took them back to the Walmart here in Edmonton and I was there for almost 2 hours trying to get a in store credit for the calico critters. They won't allow that because they need my mother in laws email and phone number so they can look up the order. We do not have the information and trying to find that out Is impossible.

I called customer support where I was on hold for over a hour. Which the supervisor and the manager had both told me there is nothing they can do, and to mail a letter to head office in California. I'm upset with the lack of customer service I have received and the total disregard for my mother in laws.passing. We are only requesting a store credit but to be quite honest we would just like the money back.

I have tried to order a refurbished phone each time (4times) it gets cancelled by Walmart . I am looking for an AppleXR or a apple 11 I reall wanted white one SKU E832B87DFBB34BCA34I have good credit with Walmart so what is the problem due to Rodgers taking over Shaw I have had to change E-Mail it is now [protected]@gmail.com seems to be ni troule with that on line

I was shopping at walmart on Kenaston street in winnipeg about one hour ago.. i was in self checkout and an associate approached me and tried to get me to sign up for a credit card. I politely refused and he kept badgerring me. I told him i was very hard of hearing and couldnt understand him and just wanted to check out. I fidnished scanning my items and realized i would need a bag. I turned to ask for one and the associate and another assosciate were laughing and plointing at me. I apprroacched and asked what was so funny and he said nothing. I refused to take the order and went to customer service to file a complaint. I spsoke dto a yuoung manaager and he assured me that it was nothing that athey werre both long standing employees and meanat nothing by their actions. It= him that i wasnt satisfied with that resoution and that i would not come back to that store.

That is no way for any associate or manaager to deal with a legitimate complaint.

I hope you contact them and resolve this. Im sorry that \i dont have any names..This incident occur3d aboaut 11.30 Wednesday August 30 at the walmart on Kenaston street in Winnipeg \mlanitoba

Wal-Mart at 100 Bayshore is very dirty. Especially at the self checkouts. I asked the employee if she can clean the self checkout that she put me at and she assured me that they get cleaned quite often. This is at 7:30 in the morning! I told her there was no way that it was cleaned. She said oh. She did not offer to clean it so I told her that I was moving to a cleaner one. Clothes are never folded, a lot of the merchandise in the store is a mess! I don't know why this is happening. It was not like this last year. Most of the employees are on their phones. I find all of this unacceptable. Please rectify the problems.

There was fraud on our account at the end of June 2023, we have spent hours weekly speaking with the SAME walmart representative that has given expected delivery dates of card. The wrong card was ordered, when he received a card last wee we were told that card was ordered on-line we had to dispute that, we didn't order anything online! At that time they ordered a new card and didn't say that, we called back and that when we knew that was not the replacement but a online card ordered, then given another delivery date of AUGUST 28TH 2023. It didn't come, now it's FedEx delivery date of AUGUST 30th over 1 month for a replacement card that we still don't know if it will arrive, she never have a tracking number, just say call back if don't arrive. 2,200 we are still waiting.

The Walmart+ app itself was not the best experience for me. I could never get the discount gas because the app could never connect to a pump and it's only usable through the app which sucks because I actually AM a delivery driver (that app is also faulty, was forced to deliver for free for 3 hours). Now my vehicle is out of commission so getting items delivered would be my best option but that is also a bust. My delivery driver made it to my house, placed my order into my house, and after almost 10 minutes of trying, she had to take the order back to the store because again, the faulty apps, I still got charged for delivery. And the best part… I have to wait up to 10 days to even get the hold released from my bank, need that money readily since I now have no transportation. It was NOT worth it to me, I now see why spark drivers have so many complaints.

I called in a refill on my prescription went to pick it up. The pharmacist embarrassed me in front of everyone and said we will no longer refill your narcotic prescriptions. You have too many of them. I may have a few, but I do not refill them every month nor do I take them every day. I have MS and I have certain medication‘s that are prescribed for my condition and I think they should’ve called me on the phone to discuss this or hold me aside and talk to me privately not announce it in front of all.

I ordered a produced called L'Evate , flavor TART CHERRY, 3 boxes totaling in the amount of $69.87. The flavor that I received was CHOCOLATE. I ordered this healthy supplement for my husband and guess what? MY [censored]ING HUSBAND IS ALLERGIC TO CHOCOLATE. I called the 800 number spoke to a CSR only to be told they can only refund me $9.00 for their screw up. INFLATION IS REAL , SO IS THE STRUGGLE I DON'T HAVE MONEY TO THROW AWAY ON A PRODUCT THAT HE CAN'T USE OR BECAUSE YOUR EMPLOYEES WHO FILLED THE ORDERED DECIDED TO PUT WHAT THEY WANTED INSTEAD OF WHAT I ORDERED THAT COULD HAVE POTENTALLY HARMED MY DAM HUSBAND.

I went to white marsh and hunt valley today 8/22/23 at towson no registor's at all open, had to stand inline at self check, abount 20 people in front of in me. I'am so tired of spening my money than when it's time to leave I have wait in line because there's not enough registor's open, if somethink cain't be done soon i'll take my business. Thank you

I got my glasses at walmart on carolina beach rd in wilmington in march. they were scratched so they fixed them, and they are scratched again. i know i didn't scratch them because i had my original glasses for 17 years and the only reason i got them is because the arm broke off and they didn't have a scratch on them. i need my glasses to read. please help me. my brother got his glasses from walmart and said his did the same thing, he didnt do anything about it and so he went somewhere else and got them.

I orderd a cat fountain on 08/20/23 I tried the walmart plus on the free 30 day trial. The next time I check my bank online there was one hundred andfie dollars and ninty five cents taken out with out my permission. That is not a thirty day free trial! I want that moneyi buy back! I have been a good customer for a long time! I want that money back, my wife and are on ssa, we can't afford to have our money taken for no reason! If you expect to keep me as a cutomeryou will give it back! If not, I will not buy in store or online from you again. There is no reason to continue doing business with a company that defrauds you. I will take the actions needed to solve this and will not deal with walmart again!

Dear Complaints Board,

I am writing to express my dissatisfaction with the service I received at the Wal-mart store located at Queensborough, New Westminster, BC. On August 20, 2023, I tried to use a gift card to purchase an Xbox Live Gold pass, which is a pass for an online service, not a gift card. However, the manager of the store refused to accept my gift card and told me that their point-of-sale system does not allow such transactions.

I find this policy unreasonable and unfair. A gift card is a form of payment that should be accepted for any product or service that Wal-mart offers. An Xbox Live Gold card is not a gift card, but a subscription to access online gaming. The fact it comes on a card does not make it a gift card and is outdated thinking. Most video game manufacturers are moving away from physical copies of games. For example, Nintendo Switch games are now mostly just cards with a download code. Does that mean you will not be able to buy Nintendo games at Wal-Mart with a gift card anymore?

In the store right next to the Xbox Live Gold pass and Xbox Game Pass cards (which are not gift cards) are actual Microsoft Gift Cards which work by giving a traditional preassigned stored monetary value such as $50. Those are gift cards.

I spoke to the manager there and found it strange she did not have an override option to allow this transaction. She simply said your software does not allow the transaction. I request that you update your system or provide an override option to allow customers to use gift cards for this type of purchases or update your point-of-sales software. Increasingly, this is how video games will be purchased and Wal-Mart needs distinguish between gift cards and all of the other types of cards in its electronics department.

I hope that you will take this matter seriously and provide me with a resolution to allow me to use my gift card for the item and Wal-Mart I would most like to use it for.

Sincerely,

Cam

[protected]@gmail.com

Starting on August 17th 2023 my card started declining transactions. The morning of August 17th my card worked for a purchase at Casey's General Store everything else has been declined since. This is happening to hundreds of people right now, and not just myself. Some this has been going on since August 1st 2023. I called the first time on August 18th at 8:56am and that call lasted a total of 2 hours and 50 minutes, to be told that I have a 50/50 chance for it to work, to try again in a couple hours, but if it doesn't I have absolutely no way to access my money. That means I can't pay my bills, rent, phone, car, food, etc. It didn't work, so I waited til the next day and tried again, for it to still be declined. I called customer service again yesterday, August 18th 2023, that call lasted around 4 and a half hours, 96% of that time on hold just waiting to talk to someone. To be told that there is absolutely no issues with my account, and it should absolutely work the next time I used it. I tried to use my card again, to once again be declined. Today August 19th 2023, my card is still being declined, I sent a message to their Facebook page to set up a call the day before(August 18th 2023), and they finally called me around 3:30pm, and I am currently still on hold as I am writing this complaint. This call right now is at 2 and a half hours, will probably be another 4 hour call by the time someone answers my call. I have bills, I have pets that need food and other necessities, I also need to eat, and buy daily necessities. Me, and hundreds of others need access to their funds!

I have been a 7 year customer and now for the past week I am getting declines on certain charges that I do MONTHLY. Verizon and a local restaurant AND an ATM. I can not ACCESS my $$$$. I have been declined from paying my cell phone bill with VERIZON 10 times with money in the account. AI you need to fix this. Declined access $200 from an ATM two times. I have been on hold a total of 13 hours in three days. I can not access my money.

Because of ongoing problems related to orders I placed on walmart.com during April of this year I was sent multiple promo codes over several days that totaled $115.00.

I was in and out of the hospital a few times between the end of April through July this year and forgot that these promo codes needed to be used before July 25 2023.

I contacted customer service to request that they be re-issued so I could use them now, but was offered $25.00 instead. ?

I feel that as a longtime LOYAL Walmart customer and.Sams club member I am not asking anything out of line, since I wasn't able to use them before they expired. I am only a few weeks past the expiration, NOT 6 months or more!

PLEASE restore my faith in Walmart and help me with this.

A few transactions were made on my card that I didn't authorize also money from my job didn't even post to the transaction history so I cancelled my card and waiting for a new one to arrive...i need to be reimbursed immediately... There was a $200 purchase made in L.A, there was a purchase for $140 twice in a food lion...I had $131.40 sent from my job and that never made it to the history...this is a big problem...i cancelled my card immediately after finding all this out on 8/15/23 the scams happened on 8/3/23 and 8/4/23 I'm very upset because now i have to make other accommodations for my family...this needs to be resolved quickly.