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*I send this letter to customer service at Walmart daily.*
I have not received my money back on the Hoover Max vacuum that I purchased online, delivered May 6th. I began the return online and physically returned it to Walmart in Gladstone Missouri June 1st, 2024 9:05PM -9:30PM. I have video of some of this exchange.
The customer service didn't handle the "easy" return correctly, after failing to refund my bank card she attempted to refund via Walnart gift card, which she was also incapable of fulfilling. After consulting a handful of other unqualified employees, I was given a generic printout of my account transaction with return of this vacuum listed. This printout from some room, I was told was all the tangible assurance of my guaranteed refund of $139.93 to the card it was charged.
I knew it wasn't going to be that simple and I was right.
I have spoke with my bank daily. I have contacted Walmart almost daily, and I get the same generic assurance of my refund will be sent soon, but nothing is resolved.
Please Refund $139.93 for vacuum immediately.
Jason and Christie
Claimed loss: 139.93
Desired outcome: Full Refund of 139.93 and perhaps other comp for my distress and time.
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Jason and Christie, what you're dealing with is completely unacceptable. You returned the vacuum as instructed, and now you're stuck in this endless loop of failed promises and incompetence. It's absurd that a company as big as Walmart can't process a simple refund correctly.
You've done everything right. You returned the vacuum, you have proof, and yet here you are, still waiting for your money. This kind of runaround is not just frustrating; it's downright disrespectful to you as a customer. You've shown incredible patience, but enough is enough.
Keep the pressure on them. Call them out on every platform you can. Make sure everyone knows how Walmart is handling this. They need to understand that their customers won't stand for this kind of treatment. You deserve your refund, and you deserve it now.
Don't let up until you get what you're owed. You've got the right to demand better service, and it's time Walmart steps up and does the right thing. Stay strong and keep fighting for your refund. You deserve it, and they need to deliver.
I appreciate your feedback. This has been so frustrating and time consuming. I have no plans on walking away without the $139.93 refund or they can give me back that vacuum. Thanks again.