Walmart
Reviews and Complaints

So, I recently ordered some checks from Walmartchecks.com. I've used them before and had no issues, so I thought it would be a simple transaction. However, I was in for a shock when I saw the final bill. What I thought would be a $32 purchase turned out to be $53.35, which is a whopping 78% increase!

Now, I admit that I accidentally clicked to submit the order without checking the amount, but I still feel like this was a fraudulent advertising tactic. It turns out that they have a service fee for helping with fraudulent checks, which I initially said I wanted but then decided to opt out of. However, they ignored my opt-out and charged me anyway. On top of that, there was a processing fee of $13.44, which is 45% of the advertised price of $29.95. With the added $6 and tax on it, the total bill was 78% higher than I had expected.

When I complained to Walmart, they said that the processing fee was required to cover their business expenses in processing the order. But I argued that this fee needs to be included in their advertised price as part of what a product costs. It's like seeing a package of meat for sale in a store at $10.00, but then being charged $14.50 at the checkout because the store needs to pay its check-out clerks. It's false advertising.

What's worse is that Walmart keeps all of my checking account information permanently. They don't even ask for my driver's license after the first few times. This makes me reluctant to trust them with my account information, especially since they show little regard for truth in their advertising.

After doing some research, I found that there are other online check printing services that are cheaper than Walmart's advertised prices, let alone their final prices with all these fake charges. So, I will never order Walmart checks again. I hate sneaky charges that aren't made clear up front, and a 45% increase is not trivial.

It's sad to see that Walmart has been steadily increasing their processing fee, despite complaints from customers. It seems like a deliberate attempt to see how much they can get away with before the complaints become too loud. I don't believe they will make a decision based on integrity, but rather on what they can get away with. It's a shame.

I've been using Walmart Checks for the past 5 years without any issues. However, things have changed now, and it's been a complete mess. It feels like the left hand doesn't know what the right hand is doing. The customer service reps are not helpful at all. They asked me to fill out the order form over the phone, and after I provided all my personal information, they told me that my savings and loan bank doesn't exist. I was shocked because my bank has been in business for 45 years. The customer service rep told me to research more about my bank because according to their computer, it doesn't exist. I wasted 70 minutes of my time on the phone, and my order was still not processed.

Over the next 2 days, I spent hours waiting on the phone, and the Walmart representatives couldn't understand how to escalate a computer glitch to the next level of troubleshooting. They kept saying that it's up to the bank department, and they are very backlogged right now. I called again the next day, hoping for a better quality customer service representative, but I wasted 2 more hours insisting that my bank existed. They told me that the bank department won't find my routing number if it's not in their computer. I made more phone calls that week, but no promised callbacks ever happened.

Finally, after 10 days, I reached a supervisor who seemed much better informed. However, she repeated the same comments I had been hearing for 10 days, "Your bank does not exist." I talked her into doing a simple Google search, and she saw that my bank really did exist. She said I would have to wait until next Monday or Tuesday until the bank department gets the order in their possession. She added, "This is a very rare thing when our computers can't find a bank's routing number. Now we just have to wait until early next week to see if the bank department can find the routing number." That was last Friday night. I called today and begged the Walmart customer service representative to communicate with Heather, the supervisor from last week. She finally texted her co-worker and was told by Heather, "The bank department still has not responded yet. They should be getting to it by today or tomorrow. They are just so busy". They added "This has never happened before?" I do not believe that lie.

Today, I received a repeat email that originally had been sent to me 2 weeks ago. (See attached email). Basically it lies and says "We cannot process your order because your bank routing number does not exist." That was the last straw! I reached the end of my patience. I called MY BANK today and said, "Walmart check printing is in shambles. Disorganized idiots and rinky dinks masquerading as CSR's. I'll just have your bank print my checks!" And here's the best part: I may have lost 2 weeks and 9 wasted hours of phone time and email writing time, but the cost for my 300 duplicate plain personal checks with safety paper is only going to cost me $20! That's much less than the price Walmart was trying to charge me- and for slow snail mail delivery of 3 to 4 weeks.

I wasted so much time on this, and I don't want anyone else to go through the same thing. I would not recommend Walmart Checks to anyone. Also, avoid ordering from another company called Checks Unlimited. They wasted 2 hours of my phone last Friday, and they quoted a much higher price. They also said that my bank does not exist. (Doesn't any I. T. engineer update computer databases with current routing numbers anymore?) Anyone with internet access can click on the web page for Piedmont Credit Union in Statesville, NC. A whole history and about us section gives all the answers about their 45 year history.

I hope my truthful review saves any future check printing customers from making the mistake of getting ensnared in the snake pit of Walmart Check printing's trap of confusion, disorganization, and out-of-date software and buggy computers.

This app is not working at all. A few days ago it was giving us null notifications all day . Than when trying to access the new app today it will not under any condition let us access it even when going through the login info it requested.So stupid to make us go through that process again...it is not working.This has happened to us every time you update this app.My device updated the app...I tried everything including turning my device off and back on. Ugggh nothing works..it used to be so easy just to go to the app and the schedule would be right there.Not now..oh but it is working for the guest part of it.The employee part absolutely. Is not working at all.Uggh.Btw not contacting you back...just fix the app please.

About a week ago the app was working just fine. I’ve used it to clock in and out along with other features the app offers. Just recently upon opening the app, it required me to sign in. After submitting my login info it asked for location services and notifications to be enabled. After going through the prompt screens it switched over to an all-white screen and hasn’t changed since.

I’ve restarted my phone, reinstalled the app, and even whipped it from my Apple ID in-case there was left over cache or something preventing it from completely resetting. Nothing I’ve done has worked.

I ask for the devs to seriously look into this issue, as I’ve seen others in the reviews have a similar problem.

Best,
Austin
Store #1926

Although there is a lot to love about this app, they really need to improve the bug fixes on it. Many times I’ve gone to login and it makes me sign in all the way from the beginning and re-establish my identity. Also, when there are punch errors that are corrected it continually gives associates error messages which is confusing.
The walkie feature is practically useless as it is now. Texting would be a better option. Also, as a people lead or manager it would be great to have an option to be able to message ALL associates at once. Sometimes there is communication that we used to be able to send out as a time clock message which we can only do to associates that are on the clock. Thank you for your time and attention to this matter.

Needs ZERO stars. Every time it’s updated, it gets worse. The app went from partially useful to useless to less than useless in three consecutive updates. VPI is MANDATORY at Walmart, so the app was removed. Shelves are down stocked ‘maybe’ once a year: No down stocking app access. ACADEMY MANDATORY, No Academy app unless you register your personal phone as a Walmart “owned” phone. Time Clock doesn’t work half the time. Can’t turn off receiving other peoples messages. You can scan ONCE (with the icon on the top menu) then you have to reset your phone (the Scan button at the bottom doesn’t work). Inventory Management App was much MUCH better, so it was removed. Why is everything that helps us do our jobs being removed? Why do they WANT US TO FAIL?

The app does work sometimes but there are times where when I got to clock in or out that it won’t accept it and sometimes glitches and won’t let me clock in or out or allow me to start/end my meal breaks. Everything else seems to work fine though. My main concern is the clock in and clock out. My badge doesn’t work and this app is the only way for me to clock in or out at this time. It was just this morning I clocked out and it said it took it then I loaded back into it after I had left the facility so I could check my schedule and it told me there was an error with my clock out time and therefore I had to turn around and go back to the facility to clock out. This isn’t the first time this has happened to me and it really is quite an inconvenience. Please fix ASAP!

I’m not sure what the app designers were going for but this app needs major work. Everything I would want or need the app for, this app can’t do. Want to check your paycheck? You can’t you have to go to Walmart one. Need to call in an absence or a tardy? You can’t, you have to go to Walmart one. I work in the distribution center and we’re not even allowed to use the app to request time off. We still have to fill out paperwork. Need to put in time for a vacation day? You can’t our distribution policy is that you have to put in time specific time as in I work a 10 hour shift so I have to put my time request in from 6:00AM to 4:00PM. You can’t do that on this app it puts your request in as a 24 hour time off request automatically and you can’t fix it! These are just a few issues I’ve found with the app I’m sure there are more. I would love to recommend this app to my coworkers but I can’t.

Walmart take care of me so much I never had a problem I work there for 5years im never quitting I was rob and the Walmart 1-800 number pick me up from my job and take care of me I got out the same day way better than waiting in line for like 5min even should be a store I mean a branch like please be a branch in the future so people like me can get help And shout out to my store 2946 they location is 2500 W Broward Blvd, Fort Lauderdale, FL 33312 that the best Walmart that why it there in broward that store is the best Walmart ever thank you Walmart I wish a happy holiday season and enjoy with your family Walmart is family they help mines LIVE BETTER SAVE MONEY and shout out to all the workers in the United States I mean on planet Earth GOD is watching stay strong never give up and just like me you will save money live better -GOD DID

Please please please please please fix viewing the schedule! It's nice to be able to see the full week of schedule so that you can take a screenshot and send it to other people so that they know what your schedule is. It is also nice to be able to take the screenshot of the next two weeks so that they are in sequence in order and your photos. I don't know what the point of having view your full schedule is if it's only gonna show you just that day. You can see what you were scheduled for that day because it shows right on the homepage . Resorted to trying to download it on my iPad. That did not fix it. Even tried logging into Walmartone. At last resort I have to sign into the wire at work and take a photo of the screen so that I can have Saturday-Friday saved. Working in pharmacy and is frowned upon therefore I have to go out back just to get a photo of my schedule. For the whole week. Another glitch with this app is I cannot access the time clock on this app clock in or clock out.

So a few weeks ago I was trying to help a customer find a product on the app but it was taking a really long time to load so I decided to try uninstalling the app and redownloading it because that usually fixes the problem but ever since I did that, every time I try to go in the app it’ll make me agree to the terms of service, ask whether I wanna enable my location and notifications, and then it just does a blank frozen white screen… And when I say a white screen I’m talking like the entire screen.. like there’s nothing to click on. I’ve tried refreshing the app, uninstalling the app then redownlading it, turning my phone off and on like literally nothing fixes it. I thought it might’ve just been a problem with my phone because I had an iPhone 6 at the time which is pretty old but I just got a new iPhone SE and I still have the same exact problem I did before so it’s clearly something to do with the app. Like the app is quite literally useless to me now because I can’t use it at all.

I’ve worked for the company for 7 months. I was hired for stocking associate. My first day they stuck me in the freezer. So my job was to pull items that were needed and put them on the shelves. Also to put the overstock items back into the main freezer. Let me say I did the job amd figured it out. So I was stuck where no one wanted to go. It’s brutally cold at -10 degrees in the main freezer. Also stocking the shelves is cold. But the problem is they don’t provide you with cold weather gear. That’s on you. So all the other employees get a nice cushy job while you freeze in the clothes you brought. So you have to buy your own gloves and jacket and hat. No reimbursement. Then come to find out that no one wants to work that department. You are on your own. It’s cold and the work just piles up. There is no way one person can do the job. Oh. And if the job isn’t done…they reprimand you. Lol I put my notice in yesterday. What a joke. And this is the company that brings you your food?

I have installed, deleted, reinstalled, tried every combination of troubleshooting I can possible think of, and even today with a new 7.3 version, logging in on iPhone, diverted by App to also log in with Walmart.com, responded to a security code on cell phone, until finally it still errors out, “Error failed to retrieve user info” ... URG! Several times I have gone through all this and still have been UNABLE to utilize this “new” App... So, have also deleted this “new” App several times AND successfully re-installed the OLD App several times... the OLD App works fine, even with the warning the App is going away... URG! Funny, even now, in order to send my review, I can’t seem to pick a required “nickname” that isn’t already “taken”! I’ll try “Befuddled” ... Zero Stars! Nope, befuddled is taken too... “Annoyed” ... I’ll try that. Nope, that’s taken too... ZeroStars! Nope, allegedly that name is taken too?!?! Exasperated... Nope, that’s taken too. Pathetic? Nope. Irritated? Nope. Nope? Nope. 30years? Nope.

It’s impossible to shift swap with another person it only shows who’s working that day not who’s off! If a funeral comes up or a surgery , or get sick! suddenly we have to ask around to swap then , Even if we had asked off for spouses surgery ! we have to find A CSM to approve that’s not to busy to listen then we have to wait . Sometimes it’s the night before surgery or funeral before we get relief from our shift, that’s so not fair, the stress of what we are going throw & then waiting to be swapped . All of us are just as important as the next !
We understand it would still need a approval . But it could literally do some of the leg work without so much stress ! Cashier face so much of COMSTOMER s stress we get the brunt if it’s a bad day if it’s a good day we certainly are glad ! But to deal with wait and if we can ask off when it’s our family ! We don’t like to have to call in and say I m not coming in today because of surgery or funeral or sickness!
Swapping shift should not be so much stress!

This app is great but ever since the iPhone version of this app has been updated, it has been giving me trouble. Ever since the last update, it can’t get Walmart time so I can clock out or in for a meal. It also can’t update my status on whether or not I’m clocked in or not. It also can’t bring up anything when I try to search for an item in our store to do a price check. As a result, I have had to delete the iPhone version of the app twice in the last 48 hours and then reinstall. That only helped temporarily though. So, I have to do all this on my work phone (using the android version of me at Walmart). Usually my work phone is super slow and doesn’t work as good especially on the me at Walmart app. But, it has been more reliable lately than the iPhone version. Also, lately on the iPhone version, I could be in the center of the store and it gives me a proximity alert when trying to clock in or out. Need this fixed.

Also, I recently did a training that said we’re supposed to be able to do receipt checks (at the door) using the me at Walmart app. But, upon trying this out, checking a receipt doesn’t seem to be an option and it should be available under where it says “returns”.

everything i list is a problem not only i, but every associate in my store has had with this app. the biggest issue is with it being very slow. there have been numerous times that i have had problems with the app upon clocking in that caused me to be late and have to use my ppto to cover. many problems with it saying “proximity error” whilst inside the store and attempting to clock in, usually takes several tries to get it to acknowledge that i’m in the store. “unable to get time zone” is another pop up i get often as well as just flat out refusal to accept my time clock punches. lots of issues with the “item information” scanner, again, mainly with it being very slow. there are many times when i will scan a item and it will say “unable to get item information” or do something along those lines. has issues with linking to a printer for case labels and/or will print the labels incorrectly. sometimes the scanner will not scan barcodes at all. here lately i’ve had a lot of issues with the app randomly crashing and also with the screen continuously loading when trying to print a case label. all of these app issues make my job very frustrating and take time away from doing my job effectively. a lot of these issues are not new and have been going on for months. it’s disappointing for a multibillion dollar company to produce a app this faulty for its associates. please do better walmart

I updated to the new version yesterday and tried the mobile time clock; this is such a well rounded and much needed advancement for this app and for our core job functions. I felt so much more at ease knowing that I could clock out without walking all the way back to the back of the store to do so. It was nice to know I had options for that. While the MyTeam tab is stuck on loading (hoping this will be fixed in a future update because I want to try the walkie feature) - the schedule portion of the app is nice and I really enjoy using Ask Sam; I would love if in the future; you could say “Hey Sam” and talk to it just like you would any other voice assistant (i.e Siri) and I definitely want the inventory management features integrated; curious to see what great innovations come next; I’ve heard rumors about AR being used in a newer inventory concept where you point the camera to the top stock or the bins and it highlights what needs to go to the shelf...if this is true; that is incredible and I’m excited for it! Thank you Walmart for doing things to make our jobs easier and for bringing some fun back into our experience. Keep it up! PS: Please make the time clock load times and submissions faster; it takes on average between 37-40 seconds for my punches to go through; fix that and the My Team tab being stuck on loading and you would have a definite 5 star app...also; are we going to get support for Dark Mode? Would love to see this across all of our work apps and the Walmart app too

The app is completely broken for me at this point. Once I open the "ask sam" thing and search for an item, I can't actually open it. Which means I can't check availability, sales, whether or not it's clearanced or deleted- a SIGNIFICANT function of this app is just gone! Including actually having a barcode to scan instead of having to hand type in every single UPC. And it's ONLY my phone doing this, my other coworkers have it work just fine. And I'm using a company provided phone, which makes it even worse! Can't make YOUR app work on YOUR phone? I re-signed in, restarted the app, restarted my phone, and I even uninstalled and reinstalled it, and guess what? Still won't work! Garbage app by a garbage company. If you want us to be able to do our jobs you MUST give us a working app that doesn't have bugs so bad it bricks my phone. There was nothing wrong with inventory management, there was nothing wrong with the time clocks. These should have stayed. My job has only gotten more difficult and more tedious without inventory management. It shouldn't take me 5 minutes to clock out from the moment I open the time clock to the moment I can actually clock out, because if your phone loses internet connection for even a minute, it signs you out, which means you have to sign back in, wait for your 2FA to go through, finish signing in, and then maybe it'll be connected this time. Sometimes I have to forcibly crash the app several times before it finally connects to the internet and I can clock out. If I had somewhere to be after work I don't have the time to waste MINUTES trying to clock out, when the timeclock took seconds. Swipe, hit a button, you're good to go. Now you gotta open an app, sign in, open the timeclock part, hope that you're connected to the internet and the time clock is actually updated to your time, and clock out from there.
Make your app work. There's a reason you have a majority of 1 star reviews. Billion dollar company can't even make a working app. Shameful.

I don’t mean to sound dramatic, but I’d rather be catapulted into the sun than to have to use this app. It’s just the worst. First, the time-clock rarely works correctly. It often won’t allow me to clock in, saying “you aren’t scheduled for 12 minutes”, and it does this sometimes even when I’m returning from lunch. I don’t know if it’s by coincidence or design either, but our electronic time clock on the computer will not allow me to clock in under any circumstance since the app came out. But it will accept all other punches. Secondly, what good is the swap shift mechanic if I can’t even see the other scheduled shifts? Unless I’m at work looking at the schedule it’s pointless. If I had access to the entire schedule on the app then I would know who I could potentially swap with. Thirdly, the microphone is on by default when the app is open. Why? I don’t use it and the switch ought to keep it off until I switch it back on. Fourth(ly), no one, at least at my store, uses the in-app chat. When they posted a paper in the break room promoting it we all rolled our eyes. When I need a member of management ASAP, for whatever reason, I shouldn’t have to rely on a chat room that resembles a graveyard full of “hey someone needs something in jewelry” messages from weeks ago. No one checks them in real time, and I’m not about to enable notifications from work on my personal device. No. And finally, my app logs me out every other day. Then I have to sign in, wait for my confirmation text, then create a new pin, all before I can access the app functions. What good is this when I’m trying to get clocked in? It’s made me late before and I’ve had to do a time adjustment just to hear our HR give me heck over it. Not only that, but when I’m on the floor and need to access it quickly, I have to stop and deal with that. Not cool. We didn’t ask for an app. We didn’t need an app. We’ve had, I don’t know, maybe 4 different ones since I’ve been an associate. In the ten minutes or so that it took me to write this the app has re-scanned my face 3 times. What is the deal? Hard pass.

Walmart Grocery Delivery has been a source of frustration for many customers, including myself. While delivery issues are certainly a problem, the issues extend to pickup as well. For me personally, the number of different issues I have consistently experienced with Walmart Grocery is simply astronomical. It sometimes feels like the workers are purposely checking off every possible mistake or mishap that could occur.

Some of the issues I've encountered include stolen goods, employees who list an order as out for delivery when it's still sitting in the store, rotten groceries left for days in the store pickup area, orders that are never actually delivered, zero communication, employees pretending to be answering machines with giggling coworkers in the background, and employees who hang up on customers when they try to locate their order. I've also experienced employees who leave orders on hold indefinitely, rude staff, and rude managers who refuse to address employee issues, or find people who want to work professionally.

I've had to pick up my delivery order numerous times at several local Walmart stores near me due to issues with the team members who often just don't seem to care about their job, you as a customer or your order. On top of the poor service, I've also had broken items, items in ripped bags, canned goods that look like they were intentionally damaged upon arrival, and orders that are supposedly delivered but was stolen instead. The list could go on and on, and while I've experienced most of these issues at my two local Walmart stores, I've also had similar problems at other locations I've tried.

Walmart's customer service hasn't been any help for me either. I had a missing order since November of last year and it never got resolved despite having it escalated. And when I called or tried to get help online, I was refused a refund several times due to confusion over who was supposed to deliver my package. I tried contacting corporate but never received a response. When I went to the store in person, management was nowhere to be found despite having them paged multiple times and waiting around for 30 minutes.

All of these issues led me to switch to Instacart, even though I know I'm paying a bit more for the service. But the difference in service has been worth it for me. I'm getting quality goods, real deliveries, no theft, on-time deliveries (some even early!), and most importantly, polite and professional workers. And that's what every customer deserves, regardless of their location.

December 26th, 20187
To Whom it May Concern:
For Christmas, my 3 year old daughter, Ella and 3 year old god daughter, Maddie asked Santa for balance bikes. Every time they saw Santa (and anyone else who would ask) they happily said this was the one item they could not wait for. They have been being extra good in hopes of this special gift.
I went to Walmart to purchase one and it was not available in the store, but a helpful assistant informed me I could order it online for store pickup before Christmas. I thought this was awesome and right there in the store I ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd. Just in time for Christmas! I was so happy I had this convenient option and could not wait to pick up the bikes.
On Friday, December 22nd I went to the pickup counter of my local Walmart to get their Christmas presents. And the bikes were not there. I was informed at the pickup counter that they would not be delivered until Tuesday, December 26th the day after Christmas.
This was of course a huge let down. I stood there and stared blankly at the man at the pickup counter and then at my phone with the email that clearly stated DELIVERY BY FRIDAY DECEMBER 22nd in big bold font. And could not process what he was telling me. What would I do for Christmas?! Right there in front of everyone in the pickup section of the store the tears came and would not stop. How could I explain to my girls that Santa was not going to bring them what they wanted? What was I going to do? The man at the pickup counter could not care less about the dilemma Walmart put me in and informed me there was nothing I could do but call 1800Walmart. He did not even offer an apology and quickly wrote done the number to get rid of me.
I immediately called the customer service number right there in the pickup section of the store. The first women I talked to was able to offer no solutions and seemed to be trying to get through the call hurriedly. I asked to speak to her manager and the next guy I was transferred to was a complete $#*!. He had no emotions in is voice and it felt like he was reading off of a script as I sat there crying on the phone with him asking him to help me find a solution and try to help me save Christmas for my children.
Finally, he was able to transfer me to someone in another department. This women was the first person I spoke to who was empathetic. She patiently listened to me as the stress of the holidays vomited out of my mouth in the form of dry heaving cries as I frantically tried to picture how I would explain to my daughters that Santa was not able to deliver their gifts. I asked to receive a refund for the bikes for this dilemma and still receive the bikes on Tuesday. She gladly processed this and apologized for the inconvenience I was experiencing.
As I sat in a bench in the pickup counter of the store ugly crying to this women on the phone there was a Walmart employee named Bradley working at the pickup counter. He was kind enough to give me sympathetic glances as he overheard this conversation on the phone. Unlike the first man I encountered at the store, Bradley was willing and eager to help me in any way he could. He even started looking on his phone to see if this item was at any other Walmart in the phoenix metro area. I was also frantically trying to search for anywhere that sold balance bikes in the area on my phone. Unfortunately, Walmart and every other major store did not carry this item in stores.
Bradley sat there with me and listened as I cried to him about the pressures of being a perfect mom around the holidays and how I felt like such a failure because I was letting my girls down. He came up with the great idea of having me purchase helmets, kneepads and elbow pads and wrapping those up with a printed picture of the bike so my girls knew it was coming.
Christmas came and my daughters opened up their presents, including the helmets, kneepads and elbow pads and they were ecstatic when they learned they were getting the bikes they asked for. I explained to them that Santa wanted them to pick it up in the store themselves and that we were going to go on Tuesday to get them at the pickup counter at Walmart where Santa had them waiting just for us.
I received an email from Walmart.com Tuesday morning detailing that my order was ready for pickup at Walmart. I packed up my 1 year old son and my 3 year old daughter and off we went to go see Santas special delivery with plans to pick up Maddie afterward and test out the new bikes.
When we arrived we found out that only one bike was there. I told the guy at the counter that the order was for two bikes not one. He went in the back to get a manager as I pulled up the email clearly stating Quantity: 2. My old friend Bradley came out and informed me that only one bike had made it to the store and the other one was being delivered later in the day and that he would personally call me when it came. Disappointed, and trying to figure out how I was going to explain to Maddie that Santa only had one bike not two at the store I left to go home and wait for a call to head for a third time to Walmart to pick up this impossibly challenging Christmas present.
Later that day I got a voicemail from Bradley as I was putting my kids down for their naps. He let me know that the bike had arrived, but that I was not allowed to come pick it up because it was not being released for pick up because the order was refunded.
He was nice about this and even let me know that he tried to call the Walmart.com phone number for me, explaining the situation to everyone he spoke to on the phone. The people he spoke to on the phone told him I had to call and that the bikes should not be given to me if a refund was given which is not what I was told when I called customer service on 12/22.
Luckily, my children were napping, because once again the tears came pouring down my face as I tried to understand what was going on. I called 1800Walmart and was transferred three times until I began to speak with Kiki. Who was very empathetic and understanding to my problem but was not able to offer me any solution.
She informed me that while the third person I spoke to on 12/22 Allison may have told me I would get a refund and the bikes - that the notes she wrote in the system only say that she processed the refund and nothing about me still receiving the bikes. As Allison was not working today, she was unable to do anything further until another manager reviewed this incident number and that could be days from now. I am aware that calls are recorded so I was very frustrated that this phone call from 12/22 could not simply be pulled up and listened to so it could be confirmed that was the solution offered to me. She let me know the only way I would be getting the bike was if I went in and re-purchased them. Which of course seemed like a sick joke at this point.
Currently - the second bike is being held hostage from my daughter at the Walmart pickup counter. It seems Santa only cared enough to deliver one of my girls presents, which has been such a fun thing to explain to two toddlers as they take turns riding only one bike when Santa promised them two.
At this point - Walmart has robbed me of hours of my life. I have spent 45 minutes on the phone on 12/22 with customer service and 60 minutes on the phone today. I have traveled to Walmart to try to get the bikes three separate times (with a 1 and 3 year old that is SO easy). I have spent hours crying over this and trying to creatively think of solutions to work around this inconvenience and ways I can still make this gift magical for my girls.
The irony of this situation is that I choose to order this gift online for store pickup after hearing how easy it was from a Walmart employee. Instead, this experience has been by far the worse shopping experience of my life. The additional stress this has caused me in an already stressful season is enough to put a person in the looney bin.
I have come up with a solution to try to save Christmas and the magic of this much anticipated gift for my girls.
Not only do I want you to release the bike promised to me on 12/22 for pick up, I also think Ella and Maddie deserve bells and bike tassels on their new bikes for their patience. If you could figure out a way to have Santa deliver it even better.
Sincerely,
Andrea Hogan

On March 19,2021, at approximately 11:10 AM, I approached the Walmart Customer Service desk located at the Walmart Tacoma Store #4137 to return an Armor All wet/Dry Car vacuum valued at $22.88, a substituted item for the $32.97 Armor All Shop Vac I ordered online for Grocery Pick-Up Order #***337. As done on previous occasions, I began my return (from my vehicle, still parked at the pick-up stall) from the Walmart app to have the opportunity to see what choices were on the shelf. The substituted item was in no way in comparison to the item I ordered, and in no fashion would it substitute for the task at hand for the said item, considering my task was outside of my vehicle for a starting point as to why it will not work for me.
Once I complete the prompts from the Walmart App to "start" my return and enter the store. I am greeted pleasantly by an associate, whose name I did not end up getting, but referred to her similarly as Customer Service Rep A (CSR A) on my original phone call to document the incident that same day. I express I have a return, an exchange really, from a Walmart Order and I began my return in the app. She asks for my order number, and then states nothing on my order is returnable.
I then say to her I will check my email for a refund prompt. I recalled from a prior experience that I had to initiate the refund, and the customer service agent at that time stated I needed to begin the refund, and then she scans a barcode. However, upon checking my email I had not received acknowledgment of the refund yet and ended up showing that I began the refund from my app to (CSR A). Within a few more minutes the email arrives, and she tried to scan the barcode as the email's states to do, to no avail. CSR A then asks for assistance by Team Lead M (her name begins with M ? TL M). CSR A explains to TL M that "none of my items are returnable" when she enters my order number. I show TL M the email and TM M states to me my email says that I already have a refund because it says "pending".
I say to TL M, there is a process and the transaction exchanges to me a receipt demonstrating the refund, in addition to an email confirming the refund that I receive. TL M says that is incorrect, nothing needs to transpire between us, and I simply leave my item, my refund is on the way by Walmart.com in 3-5 business days. Again, I told TL M that was incorrect, and their own procedure for what the customer service reps are supposed to do is stated in my email.
She refuses again. By this time, I am being told to "move over" by CSR A, so they can help the next customer behind me. A third person comes over, apparently just to be nosy because she only escalated the situation by unlawfully confiscating MY paid for item when she did not believe me either. (I did not mention her on my call because it was already confusing with no names - and really, she was just nosy ? and I knew if anything MGT from that store may ask her what happened because she also (blonde) would be on camera).
So now I am wondering what happens next. Do the police get called? Do I go behind the counter to retrieve my item back? Do they assault me if I try? Am I safe here? Why am I wondering if I am safe Walmart?
Moving on, I finally STEP aside to call 1-800-Walmart and get Nicholas on the phone. Admittedly my patience is non-existent at this point, and I ultimately did lose my temper by making snide comments such as "had you asked for assistance in the first place", when Nicholas informed me the "system was down". I immediately put Nicholas on speaker from my mobile phone, and he repeats this to TL M, who begins to yell, "Oh, the system is down huh". As she walks away. I then asked Nicholas if the phone call was recorded, which he confirmed it was. This is when TL M says she refuses to help me further and walks away entirely.
By this time, not one person has really stood still with me to really try to figure out what was going on to help a genuine customer out. I am even giving ideas to give me an in-store gift card so I can do my shopping; cancel my refund request and pretend it never happened ? help a customer out. Aside from being told no to all the solutions I was trying to come up with from my own 20+ years of retail experience of what I would have done if I could not think to consider calling Walmart.com myself for troubleshooting solutions. I also demanded my item back or a refund completion before I would leave several times and they refused repeatedly.
Finally, nearly an hour later, an associate from the Pick-Up and delivery arrives to assist. She confirms the item is still in the store, and Nicholas (who remained ever so calm, helpful, and unbiased this entire time) proceeds to assure me my refund will be completed. Without my item, without a refund completed email, I felt comfortable to leave the store as I finally felt like I was going to be taken care of. Before my assurance however, Nicholas did describe to me that to receive a refund I needed to leave my item at the store. His explanation of this truly demonstrates what went wrong here! I went to Target after leaving the store (located basically across the street), bought my shop vac, and called in the incident.
After calling Walmart.com an additional 2x, I did receive my refund complete email over 24 hours after the incident, and over 24 hours of the store employee's unlawfully confiscating my (at that time) paid for item.
My reasoning for doubling up with an email, in addition to my phone call, is because while I was describing the incident to the representative on the phone, it dawned on me that my return last year was almost an identical experience as this one, and it was pertaining to a Walmart.com return. The associates, and team lead refused to help because of what they decided on their own pertaining to the refund policy instead of simply asking. Just like on Friday, March 19,2021. The associates and team lead decided that I did not need to have an exchange between myself and then to confirm my refund. To add to my dismay of both the experiences is that they both came from the same store, at the same customer service booth, yet different faces. How can this happen to the same customer twice Walmart?
I have spent over $7,000 confirmed dollars, with an extraordinarily little return rate, in a year alone just online shopping at that very store. A good percentage of my online orders consist of in-store shopping purchases of items I forgot, just as this day would have been too. I spent $55 at Target that day and was too frazzled to finish shopping for what I still needed.
In fact, since this incident my heart has been really hurt because I clearly demonstrate that I support this store, and therefore, I support your employees. Well, I am sure this is nothing new ? but I will no longer tolerate this treatment from your store location and will do my business elsewhere. I have decided instead of receiving a phone call from the management again, my safety is more important to risk entering that location.
I will, however, document my experience and review on any local review pages for this store, so other customers have an awareness and opportunity to be safe as well. I do not understand why this happened Walmart, but it was unacceptable and unjust. I really hope you find the root cause of what is happening in this department, as I cannot imagine this has only happened to me.
Original Incident Copied and pasted Below
Question Reference # ***
Subject
Store Experience
Response By Email (04/22/2020 06:14 AM)
Hi diane,

Your satisfaction is our top priority and your comments have been forwarded to your local Store. The management team there will take appropriate action and you can expect a response from them within three business days.

Thank you for contacting Walmart where we are always happy to help!
Customer By (04/21/2020 12:00 PM)
Today, April 21,2020, at approximately 0800 Hours, I entered the Walmart store located on Union Avenue in Tacoma, WA to return some items on my April 12,2020 shopping order (Order ID: ***). The associate explained new policies when I attempted to return my toothbrush in-store, that she could not take it. However, the associate also pointed out to me I could initiate my refund in the Walmart App, and that most items I can still keep, use or choose to donate. Therefore, I did, in my vehicle to not create a line and to maintain social distancing.

As I re-entered the store to have the refund processed, the associate completely refused to scan the bar code, because she knew I wanted to return the toothbrush (yes, she stated that to her supervisor) and now she knew that I knew I could keep the toothbrush - although she is the one who made me aware of the new refund process.

As I pressed to honor the refund as the Walmart App has allowed it, the associate refused, along with two other Customer Service management members, one who was not wearing a mask during our interaction! Because I was not clearly getting anywhere, I left the store and called the Walmart Grocery Customer Service and was assisted without any issues on my refund. Although, even the Customer Service Representative who helped me from the Walmart Grocery end questioned why the associate refused to assist me. Within 5 minutes, my refund (including for the toothbrush) was processed.

At approximately 0920 Hours, I had called the Union store and spoke with an assistant Manager named Dan. Once I articulated my experience Dan's immediate response was "Yeah, what is it that you want"? Naturally once I stated to Dan I would go ahead and submit my concern via email he told me to "go ahead" and hung-up on me.

Excuse me? Clearly that is why I received the in-store experience that I did today - it all falls from the culture of the store and management team!

What I want, as Dan asks, is not to experience this treatment from that team again and I want an apology from Dan!

It's become increasingly difficult to talk to a Walmart Store Manager, Assistant Manager or even an Area Associate (i. E., Store Employee) these days since the Pandemic started. I can understand people not wanting to be exposed to the high number of shoppers in a Walmart as is usually the case (especially in my State of Texas where there are so many non-vaccinated people & your stores are lax in making the bully redneck antivaxxers wear masks in the store & obey distancing rules - and although I appreciate opening only every other self check out counter, it makes things very difficult to check out when there's a waiting line there as well as having only 2 or 3 lanes at most opened on your busiest Saturdays & with usually only 1 check out line other than self checkout during the weekday, especially Tuesday mornings that are reserved for us older people. My last experience at my local Walmart was so bad, I have vowed never to set foot in a Walmart again & the only services I have used are drive-up pickup for the Pharmacy & for certain food items I can't find at my local grocery store, which just happens to be across the street from where I live. I understand your stores may be experiencing staffing problems because of the Pandemic, but I want to relate to you what happened then & what's been going on at all 3 Walmart stores in my area - all of them Super Stores, including on this particular day, which was a day at the Walmart like any other day at a Walmart!

There's got to be a better way to get Customer Service from an Associate in a store area (where you can't find a single one anywhere within the store, except in the Garden Area (maybe), Automotive, the Electronics Dept, maybe 1 (2 if you're lucky) in the grocery area, and the Pharmacy & Hair Salon, as well as usually (but not all the time) at least 1 (but usually 2) Associate(s) at the Store's Returns/Exchanges Desk. The place to find a Real Store Manager or Assistant Manager(s) or just even to get Store Help is at that red box area right in the middle of all the cashier lanes & across the aisle from Returns/Exchanges, where the store announcement phone is & usually where the Manager & Asst. Managers tend to congregate in a gaggle (I kid you not - I've counted as many as 7 women congregated there before, Finally 1 left to open a 2nd cash register in Returns/Exchanges & 1 left to help a cashier in 1 of the 3 lanes open that very, very busy Saturday afternoon with an override, which took seconds & then she immediately returned to her little gaggle again. The other 5 were just hanging around not ever doing anything but gossiping, when they could have been patrolling the store to see if anyone needed any help - or better yet STAFFING the store! I wish they'd give customers the initial code to use & the extension to call up to that Managers' Area to get help on those red phones in every area of the store, as otherwise we have to get someone in a nearby department to call up front to get us help & then wait for someone to show up, if they ever do (some stores are better at this than other stores & this particular store is in an area where less affluent people live & I'm happy for them, but they're too crowded for an immunocompromised elderly person to go to I feel. I go to one in one of my City's most affluent areas & it's a miserable joke - at least the last experiences I have had there have been! If no one ever shows up after waiting around for half an hour (I set a timer on my watch), I have to push my cart all the way from wherever I am all the way up to this gaggle of women & practically beg for physical help, meaning for one of them stepping away from the group & returning to where I had been waiting to see if they can help me find something or get someone to get it from the back of the store or get something down from a height I can't reach & (here's the most important part) stay with me until help actually arrives & then they can finally return to their gossip session if they wish to. When I have to go all the way from somewhere in the back of the store all the way up to the front of the store where these Managers are, I've found out that it isn't helpful to me to mention to them just how many times some other area Associates have called them on my behalf or how long I've had to wait before making the decision to physically come get help from one of them in person & then have to walk all the way back to where I was before when I needed help - information you would think the Store Manager should be interested in knowing, but it seems everyone in these Manager gaggles (& there at every store) could care less! The Store in the least affluent area near me has the better Customer Service Response, less having to find someone to call an Associate or Assistant Manager, are the most helpful & their Managers don't seem to congregate up front as much & I think it's because this store was designed with Customer Service/Returns & Exchanges off to the side where most stores have put in their McDonald's.

If these at least extraneous (it seems to me) Asst. Store Managers could STAFF THE AREAS where there are NOT A SINGLE ASSOCIATE, it sure would save some people who have a hard time getting around: especially the frail & elderly, people who are handicapped in some way - visible or not - like those with diseases (sometimes several all at one time), people who are immunocompromised or on chemo (who shouldn't even be out, much less in your stores or any stores, but don't have a choice when they need new tennis shoes or underwear (things like that) because they have no one to help them). The most important people to worry about are those with Sudden Heart Death Syndrome; people with severe breathing problems from asthma, Cystic Fibrosis, or Congestive Heart Failure or even people with A-Fib (all of which can cause death at any time); or people with physical illnesses/ailments not requiring a scooter (yet) such as people with Arthritis (Osteo- or Rheumatic), or are recuperating from joint replacement (usually knees & hips, but can be shoulders & elbows). (I've even had my ankle completely repaired!) And they still may be recuperating several years later, especially now during this pandemic because it's been difficult to get out & do the rehabilitation exercises since most rehab facilities & gyms are still closed down. Or any number of physical diseases or ailments people may be suffering with or are recuperating from emergency operations from: gall bladder removal, appendectomies, liver, pancreatitis, stomach hiatal hernias, esophageal, heart, lung, or kidney diseases. Kidney Disease patients might already be on Dialysis with a very restricted fluid intake & sweating from having to go all the way to the front of the store & back to where their were before when they needed help isn't helping them as the strict fluid restriction means they can only have a tiny sip or two of fluid & need to sit down to cool off & stop losing fluids & electrolytes from sweating. Most people on dialysis carry around several of those twist to activate cold packs that helps to stop the sweating, but then just as many don't because they're elderly, on S. S. & Medicare & Medicaid & these ice packs aren't covered by these insurances & they're living on very tight budgets. And then there are the people living with the neurological diseases such as Epilepsy (getting upset or frustrated can trigger a seizure); Muscular Dystrophy that doesn't always require a scooter just yet, but leaves the person extremely fatigued, which can trigger a relapse of the disease; & Lupus where a person can die at any time. (I'm not quite familiar with this disease as the others, but once a college classmate who was perfectly fine on Friday, was dead before Monday classes, so they never know what will be the fateful trigger, but I don't think getting upset helps them. This classmate's father was in the hospital after a heart attack & she was excited about visiting him over the weekend, so I think either overexertion, fatigue or being upset is what killed her & one can experience all 3 at a Walmart store if they're having trouble getting help (frustration) to run around all over looking for an Associate to help them only to have to exert themselves more by having to go all the way to the front of the store to get help & back to where they were again (fatigue). Any of these people with diseases, disabilities or syndromes like these certainly don't need the aggravation & physical exertion one experiences. (& We were experiencing all this, too, even before the Pandemic hit! And I'm just now getting around to saying something about it!)

Has Walmart been made aware of these lousy In-Store Customer Service Manager/Asst. Manager(s)/Associates gaggles at the front of the store's & how they're not doing anything to help your customers with some "seen" (I've been on that end, too) & "unseen" conditions & how they're doing absolutely nothing to help people with these "unseen" conditions, which could be afflicting any & every customer who walks through your store doors? (& BTW, I really do miss your elderly, Downs Syndrome & Autistic Greeters. They were such a joy & took people out of their own head space & made us think "There but for the Grace of God go I." That was showing understanding & compassion as they were able, just in different ways than the rest of us.) Have your Store Managerial Staff shown any understanding & compassion towards your customers? The answer is a resounding "NO!" I thought not!

I, myself, have severe asthma & have to have my rescue inhaler at all times & your store's understaffing & lack of being able to get help has caused me to have to use my Rescue Inhaler numerous times in your stores - on each & every visit. I also have Osteoarthritis & have had to have 2 knee replacements that I have to keep the scars covered because the sun shining on them when I drive makes them burn. I now also have swelling of the lower legs, ankles & feet & severe pain in the bottom of one foot that even prescription (using my own footprint) orthotics (very expensive (~$500) doesn't help. My Orthopedic & Podiatrist don't know why I have the pain, but think it might be nerve damage from the knee replacement surgery now. I can't spend a lot of time on my feet without having to schedule therapy sessions for Lympadema, but usually just resting with my feet up for about a week will make the swelling go down. Thank goodness no blood clots in the lower legs! I have Fibromyalgia & Chronic Fatigue, a congenital Heart Defect, Mitral Valve Prolapse, which has also caused me to have Long-QT Syndrome of my heart's Sinus Rhythm, which means I have a different type of A-Fib, one all my doctors & Cardiologist know about & it makes me feel like I've skipped a beat, have palpitations (that I take medication for, but it doesn't always work that well on some days), makes me feel lightheaded at times, sometimes gives me dizziness & occasionally I faint without warning at all (no blackness creeping in to give me a warning that would allow me to sit down someplace safe. Instead I instantaneously fall & have hit my head & body on furniture & things, mostly causing huge bumps on my head (1 that hasn't gone away in the 2 years I've had it), a couple of Black eyes (very lucky I hadn't broken my nose), cuts, bruises & abrasions. I'm so lucky I haven't broken anything falling down yet.& the Cardiologist has been "monitoring" it for the past 5 years. But it also makes the unoxygenated blood back up & cause me to feel quite tired & short of breath. So running around a Walmart store, back & forth, doesn't help me here either! The Cardiologist & I are hoping healthy living, a Mediterrean Diet, meditation/stress reduction, medications & exercise can stave off having to have surgery to replace the heart valve. I keep wishing he would at least implant a heart defibrillator, though, just to stay on the safe side. I also have hereditary kidney disease that lost a lot of function from a steady Stage 2 - 45% usage left of my kidney function I had been at for many, many years by taking very good care of myself, but during this last year when I didn't actually see any doctors (just video conferencing) & wouldn't have lab tests done because the only people going to labs were people going in to test to see if they had Covid-19. Well, my knees were still killing me, especially the one I had done in 2019 before Covid hit, so my Orthopedic doctor prescribed a muscle relaxant, one I knew my kidney doctor didn't "prefer" (she never said not to ever take it or to not take it for a long period of time). Well, my last few blood tests I just recently felt comfortable enough to have done at her office showed only 20% kidney function left, which then went up to 22% function & I'm now in Stage 3 Kidney Disease (Stage 1 starts at 20% & is considered Kidney Failure & once you're at 16% kidney function you have to go on Dialysis, which were very much hoping will improve now that I'm not on that medication, but if it doesn't improve & continues to go down, I will have to be on Dialysis & I already mentioned above about the strict fluid intake (which is something like only 32 oz. Between each dialysis session - can you imagine? Now you know why running around the Walmart Store, looking for an Asssociate to help them & getting sweaty, losing fluids & electrolytes is VERY bad for a kidney dialysis patient. I suppose the best thing to drink are Power-Ade electrolyte replacement drinks, so I would be allowed only 2 16 oz. Bottles between each dialysis session, which last all day long & are on M-W-F, so it includes a very long weekend when just that amount of fluid has to last 3 days instead of 2 days! Lastly, I have full spine injuries from the top of my neck, completely down my spine to my tail bone that I sustained in an accident & over a 28 year span, it has progressively gotten worse to the point I now have Degenerative Spine Disease, some Scoliosis (so one shoulder looks higher than the other) from herniated vertebrae & bulging discs & one protruding disc with an Anular Tear, which means it has been slowly leaking the jelly like substance inside the disc; heck, by now there may be no jelly left in that disc at all. So because some discs are bulging, Part of the 2 vertebrae that are above & below the disc are rubbing on each other (bone on bone - very painful!) I also get Sciatica either from it or from a Ganglion Cyst, which is made up of a ball of tangled up nerves that do eminate from the Spinal Cord on that side (my left side), but instead of going directly to the place the nerve is supposed to end at, it has been stopped along the way, with many other nerves, completely wrapped around & though each other, like a rat's nest & enclosed in a cystic covering & has fluid in the Cyst. As the Cyst gets larger, it puts more pressure on the nerves in it & around it, causing more pain & it seems to me that my Sciatica is really worse on that side, going completely down the back of my buttock & leg clear down to my ankle, while on the other side the pain only generates from the buttock to the top of the back of my knee. These cysts can't be untangled or removed as if they removed it, I could get completely paralyzed on one side or lose bowel or bladder control or just be numb on the entire left side. The only thing they can do is periodically remove the fluid (lots of fluid) with a big long centesis needle & huge syringe - several huge syringefuls. That helps to relieve some of the lower back pain for awhile, but sometimes my back pain, which on a good day is generally 6-7 out of 10, but on a bad day is 10+, when all I do is cry in pain & I can't do a single thing once I find a way to sit that alleviates some of the pain. So, once again doing a lot of unnecessary running back & forth just to get someone to help me at a Walmart Store just makes my spine compress more from standing up or lifting bags out of the shopping cart into my trunk & then it sometimes takes me a week to completely unload the car (I bring in the frozen, refrigerated & fresh food (like bread & fruits & veggies & anything that can melt or cause it to taste funny (cranberry juice, ketchup) & then bring in all the other bags little by little over the rest of the days & they have to be packed very lightly or else I either get an asthma attack or will be in horrendous pain. I try to not make a bag more than 5-10 lbs each! I do like the self checkout because I can then make sure the bags are packed the way that's easiest for me; however the drive up service will mix things that definitely need to come into the apartment with things that can wait until much later & I hate that. I basically have to take other grocery bags (I like the paper bags) & unload everything out of the plastic bags & repack it all so it's most convenient for me & causes me less pain when I'm already fatigued, back & neck killing me, having a Sciatica attack & maybe palpitations &/or an asthma attack, along with very swollen legs, ankles & feet! I wish Walmart had carryout like the grocery store across the street does! When I'm in a lot of pain all I can use is Tylenol (because I'm allergic to all the pain killers except the ones they use during & after surgery & I have to save those for surgery or they won't kill the pain from surgery if I take them everyday now. I do use some pain creams, but the one I like best is Icy-Hot, the big extra long & extra wide back patch with the vibrator in it is the best!

And I just love your Security Personnel who have told me several times, even though I have medically approved Handicapped license plates that I "don't look handicapped" & even got a ticket from the Police Department (not a note like your Your Security people are usually pretty nice & helpful, but I've had quite a few say to me "You don't ?look' handicapped." I wish you would inform them, like I do, that unless they're familiar with my medical records, they have no idea how badly handicapped I am or not! That usually shuts them up, but I'v been harassed clear up to the automatic doors sometimes; actually quite a few times! What's with that?

I've been doing some additional thinking about the store staffing problem & not ever being able to find an Associate for help. First, I wonder if they're all in the back of the store unloading the day's/night's delivery truck & sorting the items into Departments? Or, this is the problem: "Too many Chiefs & not enough Indians" & the Assistant Chiefs (Asst. Managers) don't want to even deign to staff the store areas where there are no Associates even though that's what is needed! Another thing I found out awhile ago is why some stores never answer their phones. Apparently the Phone Operator is located at the Dressing Rooms & if there's no Associate staffing that area, the phone never get answered, even with the "Press ?1' for? Dept. Press ?2' for another Dept, etc. & if you need to speak to a Manager or the Operator, Press ?0'. Well no one answers if you Press ?0' because no one is there to get a Manager on the phone for you. I've tried pressing the # for the Customer Service/Returns/Exchanges Dept. because I know they're just across the aisle from the gaggle of Managers & they generally (98% of the time) won't go get the Manager, saying "I can't leave my area with Cash in the Cash Register." I know all they have to do is lock the register with the key & either give it to the locked office area or take the locked cash drawer with them to get a Manager. Or even just waving their hand at the gaggle of Managers should get one of their attention. I'v even had to call the Hair Salon or the Bakery at times to see if they will get a Store Manager for me & if they're not busy, they'll do it. I even do this while I'm still inside the store, not at home, because I'm just too exhausted & in excruciating pain to be doing all that running around.

Some stores have only 1 lane open & everyone else having to use the self checkout, which then has a line that loops through the aisles up front (& not everyone will stay 6 feet away (or at least a shopping cart away either). So I don't understand why they don't open more lanes when they can hear some people very loudly complaining about the only 1 lane open, or why this gaggle of women have to stand around up there doing nothing when they could be staffing the lanes or the store or going around & checking to see if people need help or not, but they don't even budge or answer their phone except for calls from an Associate & then they just ignore those calls for help! And because I have had trouble so often getting someone to help me find something in a store, there have been times I've had to ask the Store Cleaning Staff where I might find something & they're always so nice & kind & will tell you exactly where to find what you were looking for. The Manager of the Garden Center is great with helping to find things in the hardware, nuts & bolts & stuff, paint, plumbing, air filters, etc. area most of the time. He even got one of those Lasko Oscillating Tower Fans (its at least 3 ft. Y'all) off a top shelf for me once! The Automotive guys ((if they're not busy) will sometimes help you get stuff off a high shelf, too, & sometimes even a tall Grocery guy. But a lot of the time it's just the kindness of other shoppers I have had to rely on. There was the time I needed a rolling cooler off the top shelf (why they would put such a popular item so far up I don't truly know. Like people in my City don't go fishing a lot or what?). I must have waited more than half an hour & several phone calls made by an Associate in the electronics area & no one ever came. So I must have been there about 40-45 minutes by the time these 2 guys go from one side of the store to do grocery shopping & they were coming back my way (turns out 1 Guy was getting tired put on his car & an oil change). These guys were well over 6' tall (I'm only 5'3" & 67 years old) & one of them stopped, walked to the back of the aisle, which if I remember right was near knitting supplies & toys & I wondered why they were coming down the aisle not looking at anything. Finally one said "We've noticed you've been waiting here an awful long time. Is there something we might be able to help you with?" I told them I needed a rolling cooler & it was all the way on the top shelf. They said to "hang on a few minutes & we'll be right back" & left their shopping carts with me. Five minutes later they're back with a step ladder & one of those outdoor push brooms. One guy goes up the ladder & was actually able to grab one rolling cooler by the handle & hand it down to his friend. I really worried about the push broom idea - what if the cooler fell & hit his friend on top of his head, in his face or on our feet (we were all wearing flip flops)? But they didn't have to use the broom. They said "We ought to just leave this all here in case someone else needs to get something off from up there because there's no help in this store!" And this was at a Super Store that should've had more help as this was before the pandemic!

Anyway I look at it, In-Store Customer Service, the gaggle of Store Managers/Asst. Managers are all worthless & Walmart Sucks!

Before I Go: I also got to thinking more about the Sudden Death incidents that could happen occasionally to one of your customers & it made me wonder:
Do ALL your Store Managers/Asst. Managers & Associates ALL know how to administer CPR in their Store Training & are they CERTIFIED to administer it (which has to be done yearly)? It's better to be administered by 2 people than just 1, but 1 is better than nothing! Do your Managers/Asst. Managers & Associates have the disposable mouth pieces (especially during this pandemic?) for doing administering Mouth-To-Mouth Resuscitation while doing CPR available in every area of the store when you might be running around the store looking for one while the person is dying?
Most importantly, do ALL your stores have a Defibrillator in each store (located in the middle of the store (like at the dressing rooms area) so it's equidistant to every Manager/Asst. Managers & Associates. For someone having an A-Fib attack, every single second counts & the person needs to be defribulated immediately - shocked back into normal sinus rhythm. The person won't live until an ambulance arrives - it will be too late for them.
And if ALL your staff aren't qualified to administer BOTH CPR & Defibrulation, either kind of person will be dead by the time an ambulance arrives! A-Fib is a very silent disease most of the time & usually strikes a young & very healthy appearing athletic person without feeling anything weird coming on. The person just goes into A-Fib & drops to the floor. I have heard even a taser is better to use than nothing (I know y'all sell guns, but do y'all sell tasers? & Of Course, someone would need to be there to get a fully charged taser or it's a worthless idea!). The person & even their doctor's usually aren't aware that this person is susceptible as they're aren't any symptoms or defects at all until you're older & you start feeling palpitations or irregular heartbeats (although age doesn't matter & it can strike anyone at any age & in any physical condition) & once diagnosed (usually in older age - 50s or so), they & their doctors/cardiologist are very aware the person has the disease & they're on medication, which helps with the palpitations only & still they have the propensity to suddenly drop to the floor & need defribulation just like the young athlete does. Most every time a person has had a A-Fib attack where they drop to the floor & need to be defribulated, a cardiothoracic Surgeon will immediacy implant a pacemaker into that person's heart. You can't tell who people with A-Fib are - they don't show any signs & symptoms when they're young & healthy especially or they're people who look just like you & me. And weight & other diseases doesn't have anything to do with it! It comes on suddenly & the person crumples to the floor, but it's not a heart attack (this comes on suddenly; whereas with a heart attack a person might experience symptoms over several days to just hours. These people are perfectly well 1 minute & the next second without warning are on the floor literally feeling like their heart is running an extremely fast marathon & they can't breathe because their heart's sinus rhythm has crashed & they need to be immediately defibrillated (shocked) back into sinus rhythm! Do your stores ALL have a Defribulator & are ALL staff trained in how to use one because as I said, these people with A-Fib would be dead by the time an ambulance arrives.

I placed an order on 2/19/2024 and was supposed to receive it on 2/20/2024. Walmart took a picture of that order being delivered BUT THAT HOUSE WASNT MY HOUSE. I have called more than 10 to Walmart.com but they have failed to correct their mistake. I checked with all of my neighbors on my street and no one has seen my package. This is extremely stressful

I purchased a !0x10 Outsunny Gazebo order#2000110-[protected]

The merchandise showed delayed for the longest and I had to contact the seller concerning the merchandise.

After delivery I assembled the Gazebo in September, in December I had to take it down since it fell apart on top of me.

I contacted Walmart.com in January and received a return authorization valid until Feb7th when I called Fed-EX for a pickup on 2/6/24 I was informed that the authorization was not more valid.

I contacted Walmart. Com again and was assured that I will get a new return slip within 24 hours.

I called again on 2/12/24 and was told I would get a Return authorization.

within 24 to 36 hours

So here we are and I didn't receive a return authorization again

My experience in 2 opportunities I take a product and I'm going to pay and it's another price and it happened to me that they made me go about 3 times to the place where I grabbed the product. When the obligation is theirs to set the prices correctly and solve my problem without having to argue with the manager there . This product $15.46 When you're going to pay they said it's $30

WM blew up the engine of my car! I have an open claim ([protected]). Walmart Claim Services requested a written estimate for the repairs which I sent it within 2 days. It has been two weeks and I haven't heard from them. I have left messages for them EVERY day as they never pick up. But they have not replied! At this point if I don't get proper response, I will get a lawyer and escalate this case.