Tonight, I stopped by Walmart Littleton, Colorado Walmart off Coalmine at approximately 9 P.M. and went to check out and pay for my grocery. I had two Walmart gift cards with a total of over $150 on them. I tried to pay for the grocery and the clerk ran one card which did take off a small portion due to it be restricted to fruits and vegetables and I gave her the next card with no restriction to be able to finish paying and she could not get the card to run on the machine. I always can use two Walmart cards in a transaction. I buy food for the Homeless Shelter and have never had any problems before. I have used up to three cards when I have large shelter purchases.
The clerk called the manager Jaquie over. Jacquie would not work with me so I could pay for the grocery in any way. There was definitely money on the Walmart cards. I would suggest that you pull the tape to see how she handled the entire situation. I was in the store at approximately 9:00 p.m. on 2/28/2024 and was wearing a purple sweater, black fringe coat and I have blonde hair. She would not cancel the order or ring it up again she just kept telling me I could not use the Walmart gift cards. I had to leave the grocery there, even though I had plenty on the Walmart cards to pay for it.
I did come home and verified there was plenty money on both cards to cover the transaction and there was no problem with my cards.
Jaquie could not find any way to make this work and I had no choice, but to leave the grocery for the shelter at the store. She was very short with me and would not even try. She was so clueless she told me she could not re ring anything up. I could not go to a different check-out line, I had no choice, but to leave my grocery. She is not a person you should have as a manager; she did not have simple reasoning capability to solve whatever the problem was, which if you pull the video you will see.
Claimed loss: I hope you view the tape of it. This set me back several hours since I now have to go to the store tomorrow and buy the same grocery for the shelter, I spent time gathering.
Desired outcome: I hope she is trained to solve problems and to work with the person in front of her. Currently she is not smart enough or diplomatic enough to be a manager.
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