Walmart
Reviews and Complaints

I've had a terrible experience with Walmart's delivery service, specifically with LaserShip. I've had to contact Walmart customer service five times now regarding deliveries that were shipped with LaserShip. Today, on April 8th, LaserShip left two of my boxes on the outside of my apartment complex again. The driver didn't even bother to buzz my unit, which is unacceptable. Luckily, a maintenance guy saw the driver leave my boxes and contacted me immediately. I called Walmart customer service and was told that a supervisor would be contacting me, but as of yet, I haven't heard from anyone! My complaint number is ***.

I decided to contact LaserShip myself and spoke with a supervisor. Unfortunately, he didn't even bother to apologize for the four distinct incidents that I've experienced with this LaserShip driver. He did acknowledge that this is probably happening to other customers as well, which is unacceptable. I will no longer order online as long as LaserShip is the carrier delivering packages!

Poor customer service has a definite negative impact on any company's bottom line, just as exemplary customer service does the opposite! This is unacceptable! As a customer, I shouldn't have to contact you multiple times for the very same issue! Apparently, my complaints aren't being taken seriously! I am very disappointed with the delivery service and also with those fulfilling the orders. My packages are shipped without the proper insulation and protection. My items were just tossed in the boxes with a couple of pieces of bubble wrap on the top. The glass wasn't wrapped and nothing separated. This did not happen in the past. Care was taken when packing shipments.

I've experienced four unbelievable incidents with the LaserShip driver delivering packages for Walmart to my apartment complex. I selected one star because there's no option for 0 stars! Judging from the number of negative reviews regarding LaserShip, I'm not the only person experiencing extremely poor, below substandard deliveries and customer service!

The first outrageous incident occurred when the driver scanned my box as delivered, but didn't deliver the box until after I contacted Walmart and the LaserShip dispatcher who placed a tracer on the box. My box was delivered the following day and left outside of my apartment without any notification. I saw the box while leaving my apartment. Apparently, the driver had other plans for my box!

The second unbelievable incident involved the driver buzzing my unit to inform me that I had a delivery. I asked the driver to deliver the box to my unit and he stated, "No, I will leave the box downstairs or I can take it back to the Lasership hub." I arrived downstairs to pick up my box from the outside, unsecured. The apartment manager said that the driver was asked to deliver the box to my apartment, but he ignored her and walked away!

The third ridiculous incident involved the driver giving my box to a resident who was courteous enough to bring it to my apartment. I reside in a 10 storey complex. Anyone entering or leaving had access.

The fourth and final ludicrous incident occurred today, April 8, 2019. The LaserShip driver did not buzz my apartment, but instead, left two boxes sitting outside, unsecured where visitors buzz in. The maintenance guy saw the driver leave the boxes and contacted me immediately.

I contacted Walmart after each incident and spoke with a couple of reps from LaserShip, to no avail. I contacted LaserShip today and was told that the station manager will be calling me regarding this issue. When I received a return call, I said hello several times before the party on the line hung up and didn't call me back! I decided to call the number back and the lady who answered located the supervisor who called me. I tried to solicit a response as to why he hung up the phone during my hellos, but he clearly avoided the subject. I'm very aware as to why he did it, and of the systemic issues at LaserShip. This supervisor wasn't genuinely interested in my feedback or complaint. He stated, "The driver is required to deliver to my apartment if he can gain access." Every apartment has a buzzer and intercom! This supervisor didn't have the courtesy to apologize for the incidents or the poor customer service! Again, judging from the many negative reviews, it's clear that management at LaserShip is very much aware of the problems and really don't seem to care! Outlandishly preposterous!

Customer service skills are learned! A company or organization's bottom line is definitely impacted by exemplary customer service or the lack thereof! Don't trust your company's deliveries to a carrier who lacks concern for customer satisfaction! As of today, I will no longer order any online products from Walmart, Jet.com or any other company that utilizes LaserShip for deliveries! As a customer, I shouldn't have to constantly contact a business regarding the same issues. Apparently, my complaints are being ignored! Fortunately, as customers, we have choices. We can shop elsewhere!

I ain't one to just complain about how WM treats folks, both customers and employees. But let me tell ya, they ain't no good corporate citizen. Last year, they stopped honoring coupons and stopped being competitive with their prices. I went to one of their stores and sat in an electric scooter that was covered in dried human feces. Can you believe that? And when I asked for an incident report or for them to replace my pants, they refused. The greeter just wiped the feces around with his hands and then went back to checking groceries without washing his hands. Disgusting, right? And to top it off, he put the scooter back into circulation without cleaning it. I suggested they decontaminate it, but they didn't listen.

So, I started shopping at other stores and found that their prices were just as good, if not better, than WM's. For example, Smith's had Spectrum organic refined coconut oil for half a dollar less, Kroger had cheaper corn meal, crackers, and peanut butter, and Bueno frozen posole was only a penny more. And get this, WM's dried corn husks were five times as expensive as Smith's, per ounce, even though it was the same brand! Sprouts had mangoes three for a dollar while WM was charging 68 cents each. And the other stores didn't demand to see my receipt, had plenty of electric scooters, and were just nicer and cleaner overall.

WM attracts some dangerous people because of the way they treat us. Other stores are just better and will help you if you're scared or accosted. WM will just fire any employee who tries to help. I broke my 45-year habit of shopping at WM last year after that disgusting scooter seat incident, and I've never been happier.

So, my advice to you is to reconsider shopping at WM and try pricing elsewhere. Even Target has comparable prices now. You'll be surprised how much you can save at Smith's, Trader Joe's, Sprouts, Farmer's Market, and Albertsons. And Smith's even gives gas points on the receipt. WM always seems to be out of stuff you need, but I've never found that problem elsewhere. In fact, in the last few months I shopped at WM, I saw no less than three store managers quit, including the assistant to the local district manager after 29 years. That's a sign of a sinking ship.

Another suggestion I have is to buy your prescriptions at buyers' warehouses, even if you're not a member. Federal law says it's allowed, so call and compare prices. You'll find that WM is not competitive anymore, and Sam's (which is still WM) doesn't beat Costco. Try Costco, where I live, they're the cheapest. You can even transfer old prescriptions or have your doctor phone in new ones to Costco.

And if you're worried about inflation, just join Costco. You'll more than make up for the membership fee in savings at the end of the year. Plus, their meat and produce are of better quality. Don't waste your money at WM when you could be spending it wisely at Costco. And if you don't like it, they'll refund your membership fee at any time.

So, be an informed consumer and take your business elsewhere. WM only cares about profit, so hit them where it hurts and shop at other businesses. Other stores still have sales and honor coupons, their scooters are clean and charged, and they want to assist you. Compare prices and you'll be surprised at how much you can save.

I've done business with Walmart online many times, and it's usually pretty convenient. Sometimes I can save some money too, which is always a plus. If I'm ordering something online from a big store, it's because I want to be able to get it when I want it. Either I have a specific date in mind for pickup, or I just want it right away and don't want to pay a ton for shipping. When Walmart first started doing online stuff, I had a great experience. That was a few years ago though, and things have changed.

I have a Blu-Ray player that came with Vudu, which is Walmart's video rental service. For a while, it had trouble connecting to the Walmart website, so I couldn't update my payment information. Eventually they fixed that, but now I'm having a different problem.

I tried to buy a high-dollar item online and choose the "pick up in-store today" option. I'm moving soon, so I needed the item right away. They put a hold on my account while they checked my identity and financial information. They charged my bank account, but now I don't have the item or the money. They say it might take 48 hours to fulfill my order, but I can't get in touch with customer service. I tried clicking on the "contact us" link, but it just takes me in circles. Nobody at the store can help me either. They don't seem to know who I am, even though I've been shopping with them for years.

I only chose Walmart because I thought I could get the item today and deal with any issues right away. But now I'm regretting it. There's no real reason for me to buy anything from Walmart online anymore. I'll just go back to Amazon next time. Walmart needs to step up their game if they want to keep customers.

Update: I gave up on Walmart and ordered the accessories I needed from Amazon. They're already on their way, while I'm still waiting to hear back from Walmart. If I don't get my item today, I'm done with them.

Update: Walmart said my item would be ready within four hours, but now they're saying it might take 48 hours. Meanwhile, the order details page still says it'll be ready by 8pm tonight. It's now past 8:30 and I haven't heard anything. This is ridiculous.

Update: It's been 24 hours and I still haven't heard anything. I got an automated email saying the item wasn't available by 8pm, but that's all I know. Walmart needs to get their act together.

Update: It's been almost 36 hours since I placed my order, and now they're saying it won't be ready until Thursday. They're shipping it from another store because it's not available at the one I chose. I found the item at another store nearby, but I can't change my pickup location online. I tried to chat with customer service, but they said they couldn't transfer the order. I asked them to cancel it instead. They said it'll take 48 hours to confirm the cancellation, and then another 5 business days to get my money back. This is a nightmare.

Don't bother with Walmart online. They're not reliable like Amazon or other retailers. Stay away if you don't want to be disappointed.

I gotta tell ya, folks, I had a real bad experience with Walmart Moneycards. Let me tell you, THEY ARE A RIP-OFF! About a year ago, I bought a Walmart Visa Debit Moneycard to make an online purchase from Walmart. I set up the account, paid for the item, and received it without any problems. But here's where things went south: I haven't used the card since then, and it's not set to expire for another two years. But when I tried to reload the card for another online purchase yesterday, I was told by the "Financial Services" division that I couldn't reuse it because they couldn't verify my identity. What does that even mean? The cards aren't personalized with the account holder's name, but it's still possible to verify that the card number matches the name on the account. The agent refused to explain what was going on and claimed he didn't have the specifics.

But I did some digging, and it turns out that Walmart has the sole discretion to decide whether to allow a customer to reload and reuse the card. And if they decide not to allow it, you're out of luck. You'll lose the remaining balance on the card, you'll have to go back to Walmart to buy another one (assuming they have any in stock), and you'll have to pay at least $20 to activate a new card. That's a real gimmick, folks. And if you decide not to open the package to keep and use the card, you can't get a refund for it. The receipt clearly states that there are no refunds available in-store.

So I went online to try to get a refund, but the system is all automated. You have to abide by the options they provide, and the first trick they use is requesting the card number of the card you just bought. But you can't see the number while it's still in the unopened package. And even if you magically guess the number, once you submit it, you've automatically activated the card to your name and submitted your identity for the supposed refund. You're stuck with the card anyway, and you might as well use it because you're not getting a refund. And the initial deposit for activation costs $20, not $1 like the card itself.

Let me tell you, folks, this is nothing but a consumer ripoff gimmick to make you keep spending $21 for a newly-activated card each time they decide you need to purchase a new one. When I called Walmart's corporate customer service division to try to rectify the situation, the agent kept referring me back to the Financial Services department and trying to get me to activate the card and be stuck with it. The only possible way to get a refund is to mail the card back to the address given in the policies within ten days, and even then, they might not acknowledge or respond to it, and it might get lost in the mail.

If you're going to use a debit card, you're much better off with PayPal. I'm through with credit cards, bank debit cards, and Walmart Moneycards. They're all gimmick tricks. The only other electronic transaction card I'll use is my EBT card, which I have to use to get food stamp subsidies. But here's a warning, folks: by the end of this decade, all monetary transactions and purchases will be defunct because money in the form of cash, coin, checks, and money orders will be extinct. They're planning on digitalizing the currency system to only electronic card issuances. That's how you'll receive your wages and your salaries. The only "money" will be in electronic numbers, which they can easily manipulate. Get ready for the coming crash, folks. It's already in the works. Just look up the Electronic Digitalization Currency Transactions Act!

I needed a card table and decided to check out Walmart's website. I opened up the app and typed in "card table" and was surprised to find one marked down from $26.42 to $7.50. Unfortunately, it wasn't available at my local store or any of the four closest stores to me. However, I needed it and decided it was worth the hour-long drive to the store that had it in stock.

When I arrived at the store with my daughter, we made our way to the furniture department. A very nice gentleman offered to help us when he saw we were looking for something. I showed him my phone with the table and the price, but he wasn't able to find it either. He got the department manager, who looked at my phone and read the description. He said, "This is the table, but it's not on sale for $7.50." I showed him where it said "in this store with the store address listed," but he said he couldn't find it.

He walked down and started talking to another gentleman, but the third gentleman wasn't paying attention. I approached him and explained what was happening. I explained that the table was on the floor but not reflecting the price that it was showing online and at this store only. He said, "Let me check my app." He looked at my phone and the ad and then typed the info into his app. He said, "Nope! Not on my app so you're not getting it!" I showed him that it said "available in stock," but he said he had a manager's app and could see more than my app allowed, and it wasn't there.

I told him how I drove an hour because that store was the only one with that deal. He said, "You could be on the fake internet or using a fake ad!" I had to chuckle at that. I drove an hour to use a fake ad on the fake internet for a card table! Seriously? Have you ever heard such BS in your life?! I asked to speak to a manager, but he said he was the assistant manager in charge that day. I asked who his boss was, and he gave me a name and said I could get his number from the service desk, but he was off that day.

He rolled his eyes at me and turned his back to my daughter and me. My daughter downloaded the Walmart app in front of him to show that we weren't using a fake ad. She typed in "card table," and there it was, my $7.50 card table on the app! He still refused to acknowledge it. The other two gentlemen were just as confused as my daughter and me. They knew it was the same table, they knew the price was $7.50, and they knew it was in that store only. But JaMicheal, the assistant manager on duty, was not willing to do anything. The department manager even asked him what he was going to do, and he said nothing!

It was so ridiculous! I was right, and he was being a rude idiot! I said, "Never mind, I am calling the 800 number and making a complaint on him." So I dialed the number and started walking back to the furniture aisle. He told the department manager to "give it to her," but it was too little too late. The department manager got on his walkie-talkie and called the CSM up front and told her that I was bringing a table up and to give me the price my phone said in the ad.

I told him thank you and said, "Do not be a manager like your mentor and assistant manager JaMicheal!" He was embarrassed because he knew the entire thing was ridiculous too! He knew I was in the right, and his manager was being rude! So I did get my table for $7.50 after a 30-minute back-and-forth with JaMichael, but I also made an online complaint!

I work in retail management, and I know what a manager can and can't do as far as changing prices. It never needed to escalate! It never needed to be an issue whatsoever, especially when I showed him the proof on Walmart's own app! The customer service line operator took my complaint and apologized for the assistant manager's attitude and said she would forward it to the store manager, and I would get a call in a few days.

A few days later, I got a call from the other assistant manager. She said she "handles the online complaints about her store." I explained the entire thing, asked her to pull the tapes, and she could see his demeanor and how he was being rude and dismissive. I also told her to look the table up on her app. She said she would bring the incident up to the manager and also on the weekly call or meeting she has with the managers.

I feel like she was calling trying to pacify me, and the store manager never got the information handed to him. I honestly feel like she is a friend of JaMichael's and is trying to cover his [censored]! So basically, I won't shop at that Walmart again unless an item is on sale for a good price and it's at that location only. I imagine I will have the same issues, and I will have to make another complaint if the need arises. But this, by far, was the most ridiculous experience I have had in Walmart in a long time. Me and that fake internet I use!

I just gotta say, I had a real bad experience shopping on Walmart's website. I can't even give a fair review of the product I bought because I couldn't even use it! So, if you're thinking of buying something from Walmart, you better read the return policy real careful-like. I thought I was being smart by buying from Walmart instead of Amazon because they said I could return it at a local store. But let me tell you, that was a big mistake. When I got my batteries, they didn't have the right adapter. And you couldn't even see it on the website because it was white on white. Like, what the heck, Walmart? Now I gotta try and contact the supplier myself to get permission to return it, and I gotta pay for shipping and insurance. It's just not worth it, man. I'm out $30 and I didn't even get to use the dang batteries.

I'm not the only one who's had a bad experience with Walmart, either. They won't even let you post a review about their customer service or anything like that. Like, what's the point of a review if you can't talk about how easy or hard it was to return something? Walmart just wants your money, but they don't care if you have problems with what you bought. It's not right, man.

And don't even get me started on their review guidelines. They won't post your review if you say anything bad about their shipping or customer service. Like, what's the point of a review if you can't talk about that stuff? It's just a joke, man.

Anyway, I just wanted to warn y'all about Walmart. They're not a good company to do business with. They'll sell you anything, but if you have problems with it, you're on your own. Buyer beware, y'all.

Walmart is a store that has been around for a long time. It has put many small stores out of business. They sell brand-named items like cell phones that are cheaply made. Walmart is a monopoly, which means they have exclusive control over many things. This makes it hard for other stores to compete with them. Walmart has everything you could ever want. They have a website where you can buy things and have them delivered to your house. Walmart is so big that the Walton family, who owns it, is richer than 42% of Americans combined. Walmart has been around since 1970 and is publicly traded, but the Walton family still owns half of it. Walmart has a lot of employees, and many of them work in the United States. They also hire employees from third-world countries and pay them low wages. Many Walmart employees are on Medicaid and food stamps. Walmart has the lowest prices on products and services. They sell products made in third-world countries. They used to claim that they only sold Made in America products, but that was not true. Walmart tells manufacturers to sell their products at a reduced price, which means they have to cut corners to make a profit. Walmart is open 24 hours, and they have regular stores and Super Walmarts in every city. Walmart is the only place many people can afford to shop. The 2008 financial crisis/housing-market crash caused many people to lose their homes, savings, 401ks, businesses, and automobiles. The crisis was caused by Wall Street traders who sold subprime lending and bad stock. They knew it would fail, but they invested in it anyway. The government bailed out big banks and Wall Street with trillions of taxpayer dollars, but consumers were not bailed out. Walmart made more money after the crash. The Walton family has continued to grow their earnings. The medium American earns around $73,500 annually, which means half of the people earn less than that. The less people earn, the more they shop at Walmart, and the more Walmart earns.

December 26th, 20187

So, I went to Walmart to get balance bikes for my 3-year-old daughter, Ella, and my goddaughter, Maddie. They had been asking Santa for these bikes for Christmas and I wanted to make sure they got what they wanted. I couldn't find the bikes in the store, but a helpful assistant told me I could order them online and pick them up in the store before Christmas. I was so happy to have this option and ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd.

But when I went to pick up the bikes on December 22nd, they weren't there. The man at the pickup counter told me they wouldn't be delivered until Tuesday, December 26th, the day after Christmas. I was so disappointed and didn't know what to do. I had to explain to my girls that Santa wasn't going to bring them what they wanted. I was so upset that I started crying right there in the store.

I called customer service and spoke to a few people who couldn't help me. Finally, I spoke to a woman who was empathetic and patient with me. She refunded my order and apologized for the inconvenience. I was so grateful for her kindness.

While I was on the phone, a Walmart employee named Bradley overheard my conversation and offered to help me. He suggested that I buy helmets, kneepads, and elbow pads and wrap them up with a printed picture of the bike so my girls knew it was coming. I thought this was a great idea and did just that.

On Tuesday, December 26th, I went to pick up the bikes. Only one bike was there, and the other one was being delivered later in the day. I was so disappointed, but Bradley was kind enough to call me when the bike arrived. However, when I went to pick it up, I was told that it had been refunded and I couldn't have it. I was so upset and frustrated that I started crying again.

I called customer service and spoke to a woman named Kiki who was understanding but couldn't offer me a solution. She told me that the only way I could get the bike was to re-purchase it. I was so frustrated and felt like Walmart had robbed me of hours of my life.

Despite all of this, I came up with a solution to save Christmas for my girls. I asked Walmart to release the bike promised to me on December 22nd and to give my girls bells and bike tassels for their patience. I hope they can figure out a way to make this happen.

Overall, my experience with Walmart was not great. I had to deal with a lot of frustration and disappointment, but I'm grateful for the kindness of the few employees who helped me. I hope Walmart can improve their online ordering and pickup process so that other customers don't have to go through what I did.

Sincerely,

Andrea Hogan

I went to Walmart on March 19, 2021, at around 11:10 AM to return an Armor All wet/dry car vacuum that I had received as a substitute for the $32.97 Armor All Shop Vac that I had ordered online for Grocery Pick-Up Order #***337. I started my return from the Walmart app, as I usually do, to see what choices were available on the shelf. However, the substituted item was not comparable to the item I had ordered, and it would not work for me as I needed to use it outside my vehicle.

When I entered the store, I was greeted by an associate, who I referred to as Customer Service Rep A (CSR A) on my original phone call to document the incident. I told her that I had a return from a Walmart order, and I had started my return in the app. She asked for my order number and then told me that nothing on my order was returnable. I checked my email for a refund prompt, but I had not received acknowledgment of the refund yet. I showed CSR A that I had initiated the refund from my app, and she tried to scan the barcode as the email stated to do, but it did not work.

CSR A then asked for assistance from Team Lead M (her name begins with M ? TL M). CSR A explained to TL M that "none of my items are returnable" when she entered my order number. I showed TL M the email, and she said that my email said that I already had a refund because it said "pending." I told TL M that there was a process, and the transaction exchanges to me a receipt demonstrating the refund, in addition to an email confirming the refund that I receive. TL M said that was incorrect, and I should leave my item, and my refund would be on the way by Walmart.com in 3-5 business days.

I told TL M that was incorrect, and their own procedure for what the customer service reps are supposed to do is stated in my email. She refused again, and I was being told to "move over" by CSR A, so they could help the next customer behind me. A third person came over, apparently just to be nosy, and she only escalated the situation by unlawfully confiscating MY paid-for item when she did not believe me either.

I was wondering what would happen next. Would the police get called? Would I go behind the counter to retrieve my item back? Would they assault me if I tried? I was wondering if I was safe at Walmart. Finally, nearly an hour later, an associate from the Pick-Up and delivery arrived to assist. She confirmed the item was still in the store, and Nicholas (who remained ever so calm, helpful, and unbiased this entire time) assured me my refund would be completed. Without my item, without a refund completed email, I felt comfortable to leave the store.

After calling Walmart.com an additional 2x, I did receive my refund complete email over 24 hours after the incident, and over 24 hours of the store employee's unlawfully confiscating my (at that time) paid-for item. I have spent over $7,000 confirmed dollars, with an extraordinarily little return rate, in a year alone just online shopping at that very store. A good percentage of my online orders consist of in-store shopping purchases of items I forgot, just as this day would have been too. I spent $55 at Target that day and was too frazzled to finish shopping for what I still needed.

In fact, since this incident my heart has been really hurt because I clearly demonstrate that I support this store, and therefore, I support your employees. However, I will no longer tolerate this treatment from your store location and will do my business elsewhere. I will document my experience and review on any local review pages for this store, so other customers have an awareness and opportunity to be safe as well. I do not understand why this happened Walmart, but it was unacceptable and unjust. I hope you find the root cause of what is happening in this department, as I cannot imagine this has only happened to me.

ng frustrated when they can't find one is not something that someone with kidney disease wants to deal with.

Overall, my experience with Walmart has been disappointing, especially during the pandemic. The lack of staff and customer service has made it difficult for me and others with disabilities or health conditions to navigate the store and get the help we need. The store managers and assistant managers seem more interested in gossiping and congregating in their little group than actually helping customers. It's frustrating to have to go all the way to the front of the store just to get help, and even then, there's no guarantee that someone will show up. I miss the elderly, Downs Syndrome, and Autistic greeters who showed compassion and understanding towards customers.

As someone with severe asthma, osteoarthritis, fibromyalgia, chronic fatigue, a congenital heart defect, mitral valve prolapse, long-QT syndrome, and hereditary kidney disease, going to Walmart is a challenge. Running around the store looking for an associate to help me is not something I can do without risking my health. I've had to use my rescue inhaler numerous times in the store and have had to deal with swelling in my legs and feet. The lack of staff and customer service has made my experience at Walmart a nightmare.

I hope that Walmart takes notice of these issues and makes changes to improve the customer experience. It's important to have staff available to help customers, especially those with disabilities or health conditions. Walmart has the potential to be a great store, but they need to prioritize customer service and make changes to better accommodate all customers.

So, I got this Walmart flyer in the mail and it was talking about how they got these checks that are super cheap. I was like, "Hey, that sounds like a good deal!" So, I went ahead and placed an order for some of these checks. But, when I got to the checkout page, the price was way higher than what they were advertising in the flyer. I was pretty ticked off about that, but I figured, "Eh, whatever. I need the checks anyway."

So, I waited for the checks to arrive and I was keeping an eye on the tracking information. But, when I looked at it, I was like, "What the heck? This doesn't even have my address on it!" All it had was the name of my city. I was pretty confused about that, but I figured maybe it was just a mistake or something.

But, when the checks never showed up, I started to get really worried. I contacted DHL to see if they could help me out, but they just told me to talk to Walmartchecks.com. So, I tried calling them up, but all I got was a recording telling me to hold. I waited for two hours and still nobody picked up the phone! I was so frustrated.

Finally, I decided to talk to my bank about it. They were really suspicious about the whole thing and told me that I might have been the victim of fraud. They recommended that I open up a new account just to be safe. I was really upset about that, but I knew it was the right thing to do.

And, to top it all off, I started to notice that all of the reviews for Walmartchecks.com were really positive. But, I have a feeling that they might be fake reviews from the company itself. I mean, if they can't even deliver my checks, how can they be getting such good reviews?

So, my advice to you is to stay away from Walmartchecks.com. They're a total sham and you'll just end up wasting your time and money.

The checks that I ordered from Walmart Checks were pretty good. The process to order them was pretty easy too. But, there were some fees that were added on that were just too much. There was an order processing fee that I had to pay, and I didn't have a choice. There were also some other fees that were optional, but the system kept trying to add them on even after I said I didn't want them. The shipping was the worst part. I ship things all the time, and I know that it shouldn't cost more than $3.50 to ship something and it shouldn't take more than 3-5 days to get there. But, the cheapest trackable shipping that Walmart Checks offered was $6.25 for just one box of checks, and it took THREE WEEKS to get to me. I chose this option, and they used some weird delivery system where DHL shipped it to USPS. According to the tracking, the package just sat in three different places for two or three days each time, which is just ridiculous. If Sam Walton were still alive, he would never let his name be associated with such bad service.

I recently decided to save some cash and ordered checks from Walmart. What a mess it turned out to be! I opted for the trackable method so I could keep tabs on when my checks were processed, shipped, and would arrive. The checks were processed and shipped, but the arrival date was supposed to be September 30th and they never came. I was in a real bind, so I called customer service. The agent was polite and did their best to help me, but my order was nowhere to be found. The customer service representative "thinks" my order never shipped, and even with tracking, they couldn't locate it. This means that my bank routing and account numbers are floating around somewhere for anyone to use! I had to call my bank immediately to protect our finances and close our account. An immediate hold was placed on my account, locking out all transactions. I had to open a new account, and all direct deposits, bill pay, and automatic debits had to be stopped and restarted. I was unable to use my debit card right away and had to go to the bank to fill out paperwork for the new account. It was a real hassle! Saving a little money is not worth the trouble. I highly recommend ordering checks directly from your bank. Walmart checks have let me down, and I will never use them again!

So, I had a pretty bad experience with Walmart Checks. I was waiting for my checks to arrive, but they never did. I had to go on their website and use their order status checker to find out that they had cancelled my order without telling me. It was really frustrating because I had to dig around to figure out what was going on.

I tried calling them three times, but no one answered. Each time I put in my account number, the system told me that my order required special handling, and then it transferred me to an automated speech that said, "Thank you for calling Wal-Mart Checks. Goodbye." and then hung up. I even tried calling Harland Clarke, the real business behind Walmart Checks, but their automated system also hung up on me.

I'm really upset about this experience. I've never left a review for anything before, but I felt like I had to share my frustration. I'm going to have to go through my bank statements to see if they even cancelled the charges, because I haven't seen a refund deposit yet.

Honestly, I just wish they had told me that my order was cancelled and reversed the charge. It would have been a lot easier to deal with if they had just been upfront with me.

So, I was a bit worried after reading some of the negative reviews about Walmart Checks, but I decided to give them a try anyway. And boy, am I glad I did! I ordered some Star Trek: The Original Series checks and they arrived in just one week. And let me tell you, they look amazing! I've never been so excited to write a check in my life.

The best part? They didn't cost me an arm and a leg, and they were super easy to order. I even got to choose my own font for just $1, and add a message for another $1. If you don't want any extras, you can save $2 right there. The message is a bit small, but it's not a big deal to me.

And get this: even with all the extras, my checks were still cheaper than what my bank charges. Can you believe it? I was shocked.

The only downside is that they don't give you any information on the status of your order. There's no contact information on the website, and they don't tell you how to get in touch with them to make sure your order has been received. (They do debit your account right away, though.) I did notice that the debit information includes a phone number, but I didn't get a chance to try it out.

Overall, I'm really happy with my experience with Walmart Checks. I'll definitely be ordering from them again, and I'll be recommending them to all my friends and family. If you're looking for affordable, customizable checks, give Walmart Checks a try. You won't be disappointed!

I recently ordered checks from Walmart Checks and was disappointed with the quality of the product. Although I carefully reviewed my information and ensured it was in the proper format, when I received the checks, the dashes were left out of my phone number. This resulted in a straight line of numbers that looked horrible. It's frustrating that whoever reviewed my order to print it didn't use common sense and know that it was a phone number that required dashes. It's possible that they don't have an actual person reviewing the information, but rather a computer doing it. This is a problem with the overuse of technology and the underutilization of human workers. The computer cannot differentiate and leaves out important details like dashes.

Furthermore, the print used for my name and address was extremely small and looked very unprofessional. It's disappointing that Walmart, like all their other products, offers low quality checks. The price may be low, but the quality is poor. It's true what they say, you get what you pay for. It's frustrating that the price of their groceries and goods continue to rise, but the quality continues to go down. Walmart has become an extreme disappointment as well as a greedy corporation that refuses to pay workers benefits despite their billions in profits.

I was unable to find any place on the Walmart Checks site to give feedback, which says a lot about their customer service. It's clear that they don't value their customers' opinions or experiences. As a result, I will be using a local, small town grocery store from now on and ordering checks through my bank. It's important to support small businesses and companies that value their customers and provide high-quality products.

So, I was trying to make some checks for my company and I went to Walmart Checks website. I made my checks online and then I checked everything and it was all good. Then, I made the payment and that's when the problem started. Their system moved my unit number up one line on the check without my permission. I mean, come on, that's not professional at all and it looks like crap.

I created my order online at 2 am and went to bed. The next day, 8 hours later, I called Walmart Checks to fix the mistake. But, the customer service lady was so rude and unapologetic. She said that all orders are final and they won't make any changes even if it's their fault. Can you believe that? I mean, how can they not correct their own mistake? I told her that it's unacceptable and she didn't even answer me properly. She said that my checks are already being made. I mean, seriously? They started making my checks just 8 hours after I placed the order on a Saturday? That's just ridiculous. I knew she was full of crap.

So, I cancelled the payment of $46.67 with my bank and sent an email to customer service explaining my situation. I told them that I have already stopped the payment and they can send the useless checks to me but I'm not paying for them. But, guess what? I didn't receive any reply from them. I think the ding bat I spoke to on the phone is the same person answering the emails.

I'm so disappointed with Walmart Checks. I will never order anything from Walmart again for myself or my companies. They just lost a customer.

I had a terrible experience with Walmart Checks. Their customer service and shipping are absolutely no help. I work out of town and have all my mail forwarded, but when I tried to put my out of town address in, it wouldn't let me. I called customer service and they said it would be fine and would get forwarded with the rest of my mail. However, when I chose the shipping options, they did not tell me the carrier. I chose 2 day shipping assuming it was USPS because they did not specify. I received my shipping email on Sunday with a tracking number, but when I clicked the link, it was through FedEx.

I called customer service, but unfortunately, they were closed on weekends. I called first thing on Monday and tried to explain to the lady that I cannot receive FedEx because they do not do mail forwarding. She was very rude and unhelpful, so I asked for a supervisor. "Supervisor" Cindy got on the phone and I was almost in tears at this point. I did not want a box of checks sitting on my front porch for months until I got back. I explained the situation to her, but she was also very rude and unhelpful. She said she wouldn't change the address because it posed a fraud risk, but apparently, sitting in a crowded neighborhood outside does not pose a fraud risk?

I asked why it didn't have a signature for all the money I spent on shipping (which was also free through FedEx because I've used the option before), but she refused to help me and had absolutely no sympathy. This poor customer service was very disappointing, and I will never order anything from this site or Walmart again.

So, I recently ordered some checks from Walmartchecks.com. I've used them before and had no issues, so I thought it would be a simple transaction. However, I was in for a shock when I saw the final bill. What I thought would be a $32 purchase turned out to be $53.35, which is a whopping 78% increase!

Now, I admit that I accidentally clicked to submit the order without checking the amount, but I still feel like this was a fraudulent advertising tactic. It turns out that they have a service fee for helping with fraudulent checks, which I initially said I wanted but then decided to opt out of. However, they ignored my opt-out and charged me anyway. On top of that, there was a processing fee of $13.44, which is 45% of the advertised price of $29.95. With the added $6 and tax on it, the total bill was 78% higher than I had expected.

When I complained to Walmart, they said that the processing fee was required to cover their business expenses in processing the order. But I argued that this fee needs to be included in their advertised price as part of what a product costs. It's like seeing a package of meat for sale in a store at $10.00, but then being charged $14.50 at the checkout because the store needs to pay its check-out clerks. It's false advertising.

What's worse is that Walmart keeps all of my checking account information permanently. They don't even ask for my driver's license after the first few times. This makes me reluctant to trust them with my account information, especially since they show little regard for truth in their advertising.

After doing some research, I found that there are other online check printing services that are cheaper than Walmart's advertised prices, let alone their final prices with all these fake charges. So, I will never order Walmart checks again. I hate sneaky charges that aren't made clear up front, and a 45% increase is not trivial.

It's sad to see that Walmart has been steadily increasing their processing fee, despite complaints from customers. It seems like a deliberate attempt to see how much they can get away with before the complaints become too loud. I don't believe they will make a decision based on integrity, but rather on what they can get away with. It's a shame.

I've been using Walmart Checks for the past 5 years without any issues. However, things have changed now, and it's been a complete mess. It feels like the left hand doesn't know what the right hand is doing. The customer service reps are not helpful at all. They asked me to fill out the order form over the phone, and after I provided all my personal information, they told me that my savings and loan bank doesn't exist. I was shocked because my bank has been in business for 45 years. The customer service rep told me to research more about my bank because according to their computer, it doesn't exist. I wasted 70 minutes of my time on the phone, and my order was still not processed.

Over the next 2 days, I spent hours waiting on the phone, and the Walmart representatives couldn't understand how to escalate a computer glitch to the next level of troubleshooting. They kept saying that it's up to the bank department, and they are very backlogged right now. I called again the next day, hoping for a better quality customer service representative, but I wasted 2 more hours insisting that my bank existed. They told me that the bank department won't find my routing number if it's not in their computer. I made more phone calls that week, but no promised callbacks ever happened.

Finally, after 10 days, I reached a supervisor who seemed much better informed. However, she repeated the same comments I had been hearing for 10 days, "Your bank does not exist." I talked her into doing a simple Google search, and she saw that my bank really did exist. She said I would have to wait until next Monday or Tuesday until the bank department gets the order in their possession. She added, "This is a very rare thing when our computers can't find a bank's routing number. Now we just have to wait until early next week to see if the bank department can find the routing number." That was last Friday night. I called today and begged the Walmart customer service representative to communicate with Heather, the supervisor from last week. She finally texted her co-worker and was told by Heather, "The bank department still has not responded yet. They should be getting to it by today or tomorrow. They are just so busy". They added "This has never happened before?" I do not believe that lie.

Today, I received a repeat email that originally had been sent to me 2 weeks ago. (See attached email). Basically it lies and says "We cannot process your order because your bank routing number does not exist." That was the last straw! I reached the end of my patience. I called MY BANK today and said, "Walmart check printing is in shambles. Disorganized idiots and rinky dinks masquerading as CSR's. I'll just have your bank print my checks!" And here's the best part: I may have lost 2 weeks and 9 wasted hours of phone time and email writing time, but the cost for my 300 duplicate plain personal checks with safety paper is only going to cost me $20! That's much less than the price Walmart was trying to charge me- and for slow snail mail delivery of 3 to 4 weeks.

I wasted so much time on this, and I don't want anyone else to go through the same thing. I would not recommend Walmart Checks to anyone. Also, avoid ordering from another company called Checks Unlimited. They wasted 2 hours of my phone last Friday, and they quoted a much higher price. They also said that my bank does not exist. (Doesn't any I. T. engineer update computer databases with current routing numbers anymore?) Anyone with internet access can click on the web page for Piedmont Credit Union in Statesville, NC. A whole history and about us section gives all the answers about their 45 year history.

I hope my truthful review saves any future check printing customers from making the mistake of getting ensnared in the snake pit of Walmart Check printing's trap of confusion, disorganization, and out-of-date software and buggy computers.

I have my groceries delivered to my home from Walmart-15th Street and Rangeline Road-Joplin-Mo. There has been two incidents that I have not received an item. 1st one was a 6 pack of bottled Dr Pepper. When I called the your employee told me that they hire outside companies to deliver the groceries and it was my responsibility to all them. I strongly disagree. I hired Walmart to deliver my groceries and if Walmart hire someone else to deliver them it is Walmarts responsibility to call that company not me. The second incident was today. I ordered some waffle cones and the ones I ordered were not available so Walmart was sending a substitute, so they say. I didnt receive the substitute. I would hope you would pass this down to Walmart on 15th street. Thank You

Kristi Long

2809 S Minnesota Ave

Joplin Mo 64804

[protected]@gmail.com

I have been trying for more than a week to order groceries on line fro pick up. When I get to the part where I am supposed to put in my EBT pin number, the number grid does not show up on my screen, I get the message that there is an issue and you'll be back in a sec -try again. Same thing happens! Please help I am 88 years old, physically handicapped and NEED GROCERIES!

December 26th, 20187
To Whom it May Concern:
For Christmas, my 3 year old daughter, Ella and 3 year old god daughter, Maddie asked Santa for balance bikes. Every time they saw Santa (and anyone else who would ask) they happily said this was the one item they could not wait for. They have been being extra good in hopes of this special gift.
I went to Walmart to purchase one and it was not available in the store, but a helpful assistant informed me I could order it online for store pickup before Christmas. I thought this was awesome and right there in the store I ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd. Just in time for Christmas! I was so happy I had this convenient option and could not wait to pick up the bikes.
On Friday, December 22nd I went to the pickup counter of my local Walmart to get their Christmas presents. And the bikes were not there. I was informed at the pickup counter that they would not be delivered until Tuesday, December 26th the day after Christmas.
This was of course a huge let down. I stood there and stared blankly at the man at the pickup counter and then at my phone with the email that clearly stated DELIVERY BY FRIDAY DECEMBER 22nd in big bold font. And could not process what he was telling me. What would I do for Christmas?! Right there in front of everyone in the pickup section of the store the tears came and would not stop. How could I explain to my girls that Santa was not going to bring them what they wanted? What was I going to do? The man at the pickup counter could not care less about the dilemma Walmart put me in and informed me there was nothing I could do but call 1800Walmart. He did not even offer an apology and quickly wrote done the number to get rid of me.
I immediately called the customer service number right there in the pickup section of the store. The first women I talked to was able to offer no solutions and seemed to be trying to get through the call hurriedly. I asked to speak to her manager and the next guy I was transferred to was a complete $#*!. He had no emotions in is voice and it felt like he was reading off of a script as I sat there crying on the phone with him asking him to help me find a solution and try to help me save Christmas for my children.
Finally, he was able to transfer me to someone in another department. This women was the first person I spoke to who was empathetic. She patiently listened to me as the stress of the holidays vomited out of my mouth in the form of dry heaving cries as I frantically tried to picture how I would explain to my daughters that Santa was not able to deliver their gifts. I asked to receive a refund for the bikes for this dilemma and still receive the bikes on Tuesday. She gladly processed this and apologized for the inconvenience I was experiencing.
As I sat in a bench in the pickup counter of the store ugly crying to this women on the phone there was a Walmart employee named Bradley working at the pickup counter. He was kind enough to give me sympathetic glances as he overheard this conversation on the phone. Unlike the first man I encountered at the store, Bradley was willing and eager to help me in any way he could. He even started looking on his phone to see if this item was at any other Walmart in the phoenix metro area. I was also frantically trying to search for anywhere that sold balance bikes in the area on my phone. Unfortunately, Walmart and every other major store did not carry this item in stores.
Bradley sat there with me and listened as I cried to him about the pressures of being a perfect mom around the holidays and how I felt like such a failure because I was letting my girls down. He came up with the great idea of having me purchase helmets, kneepads and elbow pads and wrapping those up with a printed picture of the bike so my girls knew it was coming.
Christmas came and my daughters opened up their presents, including the helmets, kneepads and elbow pads and they were ecstatic when they learned they were getting the bikes they asked for. I explained to them that Santa wanted them to pick it up in the store themselves and that we were going to go on Tuesday to get them at the pickup counter at Walmart where Santa had them waiting just for us.
I received an email from Walmart.com Tuesday morning detailing that my order was ready for pickup at Walmart. I packed up my 1 year old son and my 3 year old daughter and off we went to go see Santas special delivery with plans to pick up Maddie afterward and test out the new bikes.
When we arrived we found out that only one bike was there. I told the guy at the counter that the order was for two bikes not one. He went in the back to get a manager as I pulled up the email clearly stating Quantity: 2. My old friend Bradley came out and informed me that only one bike had made it to the store and the other one was being delivered later in the day and that he would personally call me when it came. Disappointed, and trying to figure out how I was going to explain to Maddie that Santa only had one bike not two at the store I left to go home and wait for a call to head for a third time to Walmart to pick up this impossibly challenging Christmas present.
Later that day I got a voicemail from Bradley as I was putting my kids down for their naps. He let me know that the bike had arrived, but that I was not allowed to come pick it up because it was not being released for pick up because the order was refunded.
He was nice about this and even let me know that he tried to call the Walmart.com phone number for me, explaining the situation to everyone he spoke to on the phone. The people he spoke to on the phone told him I had to call and that the bikes should not be given to me if a refund was given which is not what I was told when I called customer service on 12/22.
Luckily, my children were napping, because once again the tears came pouring down my face as I tried to understand what was going on. I called 1800Walmart and was transferred three times until I began to speak with Kiki. Who was very empathetic and understanding to my problem but was not able to offer me any solution.
She informed me that while the third person I spoke to on 12/22 Allison may have told me I would get a refund and the bikes - that the notes she wrote in the system only say that she processed the refund and nothing about me still receiving the bikes. As Allison was not working today, she was unable to do anything further until another manager reviewed this incident number and that could be days from now. I am aware that calls are recorded so I was very frustrated that this phone call from 12/22 could not simply be pulled up and listened to so it could be confirmed that was the solution offered to me. She let me know the only way I would be getting the bike was if I went in and re-purchased them. Which of course seemed like a sick joke at this point.
Currently - the second bike is being held hostage from my daughter at the Walmart pickup counter. It seems Santa only cared enough to deliver one of my girls presents, which has been such a fun thing to explain to two toddlers as they take turns riding only one bike when Santa promised them two.
At this point - Walmart has robbed me of hours of my life. I have spent 45 minutes on the phone on 12/22 with customer service and 60 minutes on the phone today. I have traveled to Walmart to try to get the bikes three separate times (with a 1 and 3 year old that is SO easy). I have spent hours crying over this and trying to creatively think of solutions to work around this inconvenience and ways I can still make this gift magical for my girls.
The irony of this situation is that I choose to order this gift online for store pickup after hearing how easy it was from a Walmart employee. Instead, this experience has been by far the worse shopping experience of my life. The additional stress this has caused me in an already stressful season is enough to put a person in the looney bin.
I have come up with a solution to try to save Christmas and the magic of this much anticipated gift for my girls.
Not only do I want you to release the bike promised to me on 12/22 for pick up, I also think Ella and Maddie deserve bells and bike tassels on their new bikes for their patience. If you could figure out a way to have Santa deliver it even better.
Sincerely,
Andrea Hogan

On March 19,2021, at approximately 11:10 AM, I approached the Walmart Customer Service desk located at the Walmart Tacoma Store #4137 to return an Armor All wet/Dry Car vacuum valued at $22.88, a substituted item for the $32.97 Armor All Shop Vac I ordered online for Grocery Pick-Up Order #***337. As done on previous occasions, I began my return (from my vehicle, still parked at the pick-up stall) from the Walmart app to have the opportunity to see what choices were on the shelf. The substituted item was in no way in comparison to the item I ordered, and in no fashion would it substitute for the task at hand for the said item, considering my task was outside of my vehicle for a starting point as to why it will not work for me.
Once I complete the prompts from the Walmart App to "start" my return and enter the store. I am greeted pleasantly by an associate, whose name I did not end up getting, but referred to her similarly as Customer Service Rep A (CSR A) on my original phone call to document the incident that same day. I express I have a return, an exchange really, from a Walmart Order and I began my return in the app. She asks for my order number, and then states nothing on my order is returnable.
I then say to her I will check my email for a refund prompt. I recalled from a prior experience that I had to initiate the refund, and the customer service agent at that time stated I needed to begin the refund, and then she scans a barcode. However, upon checking my email I had not received acknowledgment of the refund yet and ended up showing that I began the refund from my app to (CSR A). Within a few more minutes the email arrives, and she tried to scan the barcode as the email's states to do, to no avail. CSR A then asks for assistance by Team Lead M (her name begins with M ? TL M). CSR A explains to TL M that "none of my items are returnable" when she enters my order number. I show TL M the email and TM M states to me my email says that I already have a refund because it says "pending".
I say to TL M, there is a process and the transaction exchanges to me a receipt demonstrating the refund, in addition to an email confirming the refund that I receive. TL M says that is incorrect, nothing needs to transpire between us, and I simply leave my item, my refund is on the way by Walmart.com in 3-5 business days. Again, I told TL M that was incorrect, and their own procedure for what the customer service reps are supposed to do is stated in my email.
She refuses again. By this time, I am being told to "move over" by CSR A, so they can help the next customer behind me. A third person comes over, apparently just to be nosy because she only escalated the situation by unlawfully confiscating MY paid for item when she did not believe me either. (I did not mention her on my call because it was already confusing with no names - and really, she was just nosy ? and I knew if anything MGT from that store may ask her what happened because she also (blonde) would be on camera).
So now I am wondering what happens next. Do the police get called? Do I go behind the counter to retrieve my item back? Do they assault me if I try? Am I safe here? Why am I wondering if I am safe Walmart?
Moving on, I finally STEP aside to call 1-800-Walmart and get Nicholas on the phone. Admittedly my patience is non-existent at this point, and I ultimately did lose my temper by making snide comments such as "had you asked for assistance in the first place", when Nicholas informed me the "system was down". I immediately put Nicholas on speaker from my mobile phone, and he repeats this to TL M, who begins to yell, "Oh, the system is down huh". As she walks away. I then asked Nicholas if the phone call was recorded, which he confirmed it was. This is when TL M says she refuses to help me further and walks away entirely.
By this time, not one person has really stood still with me to really try to figure out what was going on to help a genuine customer out. I am even giving ideas to give me an in-store gift card so I can do my shopping; cancel my refund request and pretend it never happened ? help a customer out. Aside from being told no to all the solutions I was trying to come up with from my own 20+ years of retail experience of what I would have done if I could not think to consider calling Walmart.com myself for troubleshooting solutions. I also demanded my item back or a refund completion before I would leave several times and they refused repeatedly.
Finally, nearly an hour later, an associate from the Pick-Up and delivery arrives to assist. She confirms the item is still in the store, and Nicholas (who remained ever so calm, helpful, and unbiased this entire time) proceeds to assure me my refund will be completed. Without my item, without a refund completed email, I felt comfortable to leave the store as I finally felt like I was going to be taken care of. Before my assurance however, Nicholas did describe to me that to receive a refund I needed to leave my item at the store. His explanation of this truly demonstrates what went wrong here! I went to Target after leaving the store (located basically across the street), bought my shop vac, and called in the incident.
After calling Walmart.com an additional 2x, I did receive my refund complete email over 24 hours after the incident, and over 24 hours of the store employee's unlawfully confiscating my (at that time) paid for item.
My reasoning for doubling up with an email, in addition to my phone call, is because while I was describing the incident to the representative on the phone, it dawned on me that my return last year was almost an identical experience as this one, and it was pertaining to a Walmart.com return. The associates, and team lead refused to help because of what they decided on their own pertaining to the refund policy instead of simply asking. Just like on Friday, March 19,2021. The associates and team lead decided that I did not need to have an exchange between myself and then to confirm my refund. To add to my dismay of both the experiences is that they both came from the same store, at the same customer service booth, yet different faces. How can this happen to the same customer twice Walmart?
I have spent over $7,000 confirmed dollars, with an extraordinarily little return rate, in a year alone just online shopping at that very store. A good percentage of my online orders consist of in-store shopping purchases of items I forgot, just as this day would have been too. I spent $55 at Target that day and was too frazzled to finish shopping for what I still needed.
In fact, since this incident my heart has been really hurt because I clearly demonstrate that I support this store, and therefore, I support your employees. Well, I am sure this is nothing new ? but I will no longer tolerate this treatment from your store location and will do my business elsewhere. I have decided instead of receiving a phone call from the management again, my safety is more important to risk entering that location.
I will, however, document my experience and review on any local review pages for this store, so other customers have an awareness and opportunity to be safe as well. I do not understand why this happened Walmart, but it was unacceptable and unjust. I really hope you find the root cause of what is happening in this department, as I cannot imagine this has only happened to me.
Original Incident Copied and pasted Below
Question Reference # ***
Subject
Store Experience
Response By Email (04/22/2020 06:14 AM)
Hi diane,

Your satisfaction is our top priority and your comments have been forwarded to your local Store. The management team there will take appropriate action and you can expect a response from them within three business days.

Thank you for contacting Walmart where we are always happy to help!
Customer By (04/21/2020 12:00 PM)
Today, April 21,2020, at approximately 0800 Hours, I entered the Walmart store located on Union Avenue in Tacoma, WA to return some items on my April 12,2020 shopping order (Order ID: ***). The associate explained new policies when I attempted to return my toothbrush in-store, that she could not take it. However, the associate also pointed out to me I could initiate my refund in the Walmart App, and that most items I can still keep, use or choose to donate. Therefore, I did, in my vehicle to not create a line and to maintain social distancing.

As I re-entered the store to have the refund processed, the associate completely refused to scan the bar code, because she knew I wanted to return the toothbrush (yes, she stated that to her supervisor) and now she knew that I knew I could keep the toothbrush - although she is the one who made me aware of the new refund process.

As I pressed to honor the refund as the Walmart App has allowed it, the associate refused, along with two other Customer Service management members, one who was not wearing a mask during our interaction! Because I was not clearly getting anywhere, I left the store and called the Walmart Grocery Customer Service and was assisted without any issues on my refund. Although, even the Customer Service Representative who helped me from the Walmart Grocery end questioned why the associate refused to assist me. Within 5 minutes, my refund (including for the toothbrush) was processed.

At approximately 0920 Hours, I had called the Union store and spoke with an assistant Manager named Dan. Once I articulated my experience Dan's immediate response was "Yeah, what is it that you want"? Naturally once I stated to Dan I would go ahead and submit my concern via email he told me to "go ahead" and hung-up on me.

Excuse me? Clearly that is why I received the in-store experience that I did today - it all falls from the culture of the store and management team!

What I want, as Dan asks, is not to experience this treatment from that team again and I want an apology from Dan!

It's become increasingly difficult to talk to a Walmart Store Manager, Assistant Manager or even an Area Associate (i. E., Store Employee) these days since the Pandemic started. I can understand people not wanting to be exposed to the high number of shoppers in a Walmart as is usually the case (especially in my State of Texas where there are so many non-vaccinated people & your stores are lax in making the bully redneck antivaxxers wear masks in the store & obey distancing rules - and although I appreciate opening only every other self check out counter, it makes things very difficult to check out when there's a waiting line there as well as having only 2 or 3 lanes at most opened on your busiest Saturdays & with usually only 1 check out line other than self checkout during the weekday, especially Tuesday mornings that are reserved for us older people. My last experience at my local Walmart was so bad, I have vowed never to set foot in a Walmart again & the only services I have used are drive-up pickup for the Pharmacy & for certain food items I can't find at my local grocery store, which just happens to be across the street from where I live. I understand your stores may be experiencing staffing problems because of the Pandemic, but I want to relate to you what happened then & what's been going on at all 3 Walmart stores in my area - all of them Super Stores, including on this particular day, which was a day at the Walmart like any other day at a Walmart!

There's got to be a better way to get Customer Service from an Associate in a store area (where you can't find a single one anywhere within the store, except in the Garden Area (maybe), Automotive, the Electronics Dept, maybe 1 (2 if you're lucky) in the grocery area, and the Pharmacy & Hair Salon, as well as usually (but not all the time) at least 1 (but usually 2) Associate(s) at the Store's Returns/Exchanges Desk. The place to find a Real Store Manager or Assistant Manager(s) or just even to get Store Help is at that red box area right in the middle of all the cashier lanes & across the aisle from Returns/Exchanges, where the store announcement phone is & usually where the Manager & Asst. Managers tend to congregate in a gaggle (I kid you not - I've counted as many as 7 women congregated there before, Finally 1 left to open a 2nd cash register in Returns/Exchanges & 1 left to help a cashier in 1 of the 3 lanes open that very, very busy Saturday afternoon with an override, which took seconds & then she immediately returned to her little gaggle again. The other 5 were just hanging around not ever doing anything but gossiping, when they could have been patrolling the store to see if anyone needed any help - or better yet STAFFING the store! I wish they'd give customers the initial code to use & the extension to call up to that Managers' Area to get help on those red phones in every area of the store, as otherwise we have to get someone in a nearby department to call up front to get us help & then wait for someone to show up, if they ever do (some stores are better at this than other stores & this particular store is in an area where less affluent people live & I'm happy for them, but they're too crowded for an immunocompromised elderly person to go to I feel. I go to one in one of my City's most affluent areas & it's a miserable joke - at least the last experiences I have had there have been! If no one ever shows up after waiting around for half an hour (I set a timer on my watch), I have to push my cart all the way from wherever I am all the way up to this gaggle of women & practically beg for physical help, meaning for one of them stepping away from the group & returning to where I had been waiting to see if they can help me find something or get someone to get it from the back of the store or get something down from a height I can't reach & (here's the most important part) stay with me until help actually arrives & then they can finally return to their gossip session if they wish to. When I have to go all the way from somewhere in the back of the store all the way up to the front of the store where these Managers are, I've found out that it isn't helpful to me to mention to them just how many times some other area Associates have called them on my behalf or how long I've had to wait before making the decision to physically come get help from one of them in person & then have to walk all the way back to where I was before when I needed help - information you would think the Store Manager should be interested in knowing, but it seems everyone in these Manager gaggles (& there at every store) could care less! The Store in the least affluent area near me has the better Customer Service Response, less having to find someone to call an Associate or Assistant Manager, are the most helpful & their Managers don't seem to congregate up front as much & I think it's because this store was designed with Customer Service/Returns & Exchanges off to the side where most stores have put in their McDonald's.

If these at least extraneous (it seems to me) Asst. Store Managers could STAFF THE AREAS where there are NOT A SINGLE ASSOCIATE, it sure would save some people who have a hard time getting around: especially the frail & elderly, people who are handicapped in some way - visible or not - like those with diseases (sometimes several all at one time), people who are immunocompromised or on chemo (who shouldn't even be out, much less in your stores or any stores, but don't have a choice when they need new tennis shoes or underwear (things like that) because they have no one to help them). The most important people to worry about are those with Sudden Heart Death Syndrome; people with severe breathing problems from asthma, Cystic Fibrosis, or Congestive Heart Failure or even people with A-Fib (all of which can cause death at any time); or people with physical illnesses/ailments not requiring a scooter (yet) such as people with Arthritis (Osteo- or Rheumatic), or are recuperating from joint replacement (usually knees & hips, but can be shoulders & elbows). (I've even had my ankle completely repaired!) And they still may be recuperating several years later, especially now during this pandemic because it's been difficult to get out & do the rehabilitation exercises since most rehab facilities & gyms are still closed down. Or any number of physical diseases or ailments people may be suffering with or are recuperating from emergency operations from: gall bladder removal, appendectomies, liver, pancreatitis, stomach hiatal hernias, esophageal, heart, lung, or kidney diseases. Kidney Disease patients might already be on Dialysis with a very restricted fluid intake & sweating from having to go all the way to the front of the store & back to where their were before when they needed help isn't helping them as the strict fluid restriction means they can only have a tiny sip or two of fluid & need to sit down to cool off & stop losing fluids & electrolytes from sweating. Most people on dialysis carry around several of those twist to activate cold packs that helps to stop the sweating, but then just as many don't because they're elderly, on S. S. & Medicare & Medicaid & these ice packs aren't covered by these insurances & they're living on very tight budgets. And then there are the people living with the neurological diseases such as Epilepsy (getting upset or frustrated can trigger a seizure); Muscular Dystrophy that doesn't always require a scooter just yet, but leaves the person extremely fatigued, which can trigger a relapse of the disease; & Lupus where a person can die at any time. (I'm not quite familiar with this disease as the others, but once a college classmate who was perfectly fine on Friday, was dead before Monday classes, so they never know what will be the fateful trigger, but I don't think getting upset helps them. This classmate's father was in the hospital after a heart attack & she was excited about visiting him over the weekend, so I think either overexertion, fatigue or being upset is what killed her & one can experience all 3 at a Walmart store if they're having trouble getting help (frustration) to run around all over looking for an Associate to help them only to have to exert themselves more by having to go all the way to the front of the store to get help & back to where they were again (fatigue). Any of these people with diseases, disabilities or syndromes like these certainly don't need the aggravation & physical exertion one experiences. (& We were experiencing all this, too, even before the Pandemic hit! And I'm just now getting around to saying something about it!)

Has Walmart been made aware of these lousy In-Store Customer Service Manager/Asst. Manager(s)/Associates gaggles at the front of the store's & how they're not doing anything to help your customers with some "seen" (I've been on that end, too) & "unseen" conditions & how they're doing absolutely nothing to help people with these "unseen" conditions, which could be afflicting any & every customer who walks through your store doors? (& BTW, I really do miss your elderly, Downs Syndrome & Autistic Greeters. They were such a joy & took people out of their own head space & made us think "There but for the Grace of God go I." That was showing understanding & compassion as they were able, just in different ways than the rest of us.) Have your Store Managerial Staff shown any understanding & compassion towards your customers? The answer is a resounding "NO!" I thought not!

I, myself, have severe asthma & have to have my rescue inhaler at all times & your store's understaffing & lack of being able to get help has caused me to have to use my Rescue Inhaler numerous times in your stores - on each & every visit. I also have Osteoarthritis & have had to have 2 knee replacements that I have to keep the scars covered because the sun shining on them when I drive makes them burn. I now also have swelling of the lower legs, ankles & feet & severe pain in the bottom of one foot that even prescription (using my own footprint) orthotics (very expensive (~$500) doesn't help. My Orthopedic & Podiatrist don't know why I have the pain, but think it might be nerve damage from the knee replacement surgery now. I can't spend a lot of time on my feet without having to schedule therapy sessions for Lympadema, but usually just resting with my feet up for about a week will make the swelling go down. Thank goodness no blood clots in the lower legs! I have Fibromyalgia & Chronic Fatigue, a congenital Heart Defect, Mitral Valve Prolapse, which has also caused me to have Long-QT Syndrome of my heart's Sinus Rhythm, which means I have a different type of A-Fib, one all my doctors & Cardiologist know about & it makes me feel like I've skipped a beat, have palpitations (that I take medication for, but it doesn't always work that well on some days), makes me feel lightheaded at times, sometimes gives me dizziness & occasionally I faint without warning at all (no blackness creeping in to give me a warning that would allow me to sit down someplace safe. Instead I instantaneously fall & have hit my head & body on furniture & things, mostly causing huge bumps on my head (1 that hasn't gone away in the 2 years I've had it), a couple of Black eyes (very lucky I hadn't broken my nose), cuts, bruises & abrasions. I'm so lucky I haven't broken anything falling down yet.& the Cardiologist has been "monitoring" it for the past 5 years. But it also makes the unoxygenated blood back up & cause me to feel quite tired & short of breath. So running around a Walmart store, back & forth, doesn't help me here either! The Cardiologist & I are hoping healthy living, a Mediterrean Diet, meditation/stress reduction, medications & exercise can stave off having to have surgery to replace the heart valve. I keep wishing he would at least implant a heart defibrillator, though, just to stay on the safe side. I also have hereditary kidney disease that lost a lot of function from a steady Stage 2 - 45% usage left of my kidney function I had been at for many, many years by taking very good care of myself, but during this last year when I didn't actually see any doctors (just video conferencing) & wouldn't have lab tests done because the only people going to labs were people going in to test to see if they had Covid-19. Well, my knees were still killing me, especially the one I had done in 2019 before Covid hit, so my Orthopedic doctor prescribed a muscle relaxant, one I knew my kidney doctor didn't "prefer" (she never said not to ever take it or to not take it for a long period of time). Well, my last few blood tests I just recently felt comfortable enough to have done at her office showed only 20% kidney function left, which then went up to 22% function & I'm now in Stage 3 Kidney Disease (Stage 1 starts at 20% & is considered Kidney Failure & once you're at 16% kidney function you have to go on Dialysis, which were very much hoping will improve now that I'm not on that medication, but if it doesn't improve & continues to go down, I will have to be on Dialysis & I already mentioned above about the strict fluid intake (which is something like only 32 oz. Between each dialysis session - can you imagine? Now you know why running around the Walmart Store, looking for an Asssociate to help them & getting sweaty, losing fluids & electrolytes is VERY bad for a kidney dialysis patient. I suppose the best thing to drink are Power-Ade electrolyte replacement drinks, so I would be allowed only 2 16 oz. Bottles between each dialysis session, which last all day long & are on M-W-F, so it includes a very long weekend when just that amount of fluid has to last 3 days instead of 2 days! Lastly, I have full spine injuries from the top of my neck, completely down my spine to my tail bone that I sustained in an accident & over a 28 year span, it has progressively gotten worse to the point I now have Degenerative Spine Disease, some Scoliosis (so one shoulder looks higher than the other) from herniated vertebrae & bulging discs & one protruding disc with an Anular Tear, which means it has been slowly leaking the jelly like substance inside the disc; heck, by now there may be no jelly left in that disc at all. So because some discs are bulging, Part of the 2 vertebrae that are above & below the disc are rubbing on each other (bone on bone - very painful!) I also get Sciatica either from it or from a Ganglion Cyst, which is made up of a ball of tangled up nerves that do eminate from the Spinal Cord on that side (my left side), but instead of going directly to the place the nerve is supposed to end at, it has been stopped along the way, with many other nerves, completely wrapped around & though each other, like a rat's nest & enclosed in a cystic covering & has fluid in the Cyst. As the Cyst gets larger, it puts more pressure on the nerves in it & around it, causing more pain & it seems to me that my Sciatica is really worse on that side, going completely down the back of my buttock & leg clear down to my ankle, while on the other side the pain only generates from the buttock to the top of the back of my knee. These cysts can't be untangled or removed as if they removed it, I could get completely paralyzed on one side or lose bowel or bladder control or just be numb on the entire left side. The only thing they can do is periodically remove the fluid (lots of fluid) with a big long centesis needle & huge syringe - several huge syringefuls. That helps to relieve some of the lower back pain for awhile, but sometimes my back pain, which on a good day is generally 6-7 out of 10, but on a bad day is 10+, when all I do is cry in pain & I can't do a single thing once I find a way to sit that alleviates some of the pain. So, once again doing a lot of unnecessary running back & forth just to get someone to help me at a Walmart Store just makes my spine compress more from standing up or lifting bags out of the shopping cart into my trunk & then it sometimes takes me a week to completely unload the car (I bring in the frozen, refrigerated & fresh food (like bread & fruits & veggies & anything that can melt or cause it to taste funny (cranberry juice, ketchup) & then bring in all the other bags little by little over the rest of the days & they have to be packed very lightly or else I either get an asthma attack or will be in horrendous pain. I try to not make a bag more than 5-10 lbs each! I do like the self checkout because I can then make sure the bags are packed the way that's easiest for me; however the drive up service will mix things that definitely need to come into the apartment with things that can wait until much later & I hate that. I basically have to take other grocery bags (I like the paper bags) & unload everything out of the plastic bags & repack it all so it's most convenient for me & causes me less pain when I'm already fatigued, back & neck killing me, having a Sciatica attack & maybe palpitations &/or an asthma attack, along with very swollen legs, ankles & feet! I wish Walmart had carryout like the grocery store across the street does! When I'm in a lot of pain all I can use is Tylenol (because I'm allergic to all the pain killers except the ones they use during & after surgery & I have to save those for surgery or they won't kill the pain from surgery if I take them everyday now. I do use some pain creams, but the one I like best is Icy-Hot, the big extra long & extra wide back patch with the vibrator in it is the best!

And I just love your Security Personnel who have told me several times, even though I have medically approved Handicapped license plates that I "don't look handicapped" & even got a ticket from the Police Department (not a note like your Your Security people are usually pretty nice & helpful, but I've had quite a few say to me "You don't ?look' handicapped." I wish you would inform them, like I do, that unless they're familiar with my medical records, they have no idea how badly handicapped I am or not! That usually shuts them up, but I'v been harassed clear up to the automatic doors sometimes; actually quite a few times! What's with that?

I've been doing some additional thinking about the store staffing problem & not ever being able to find an Associate for help. First, I wonder if they're all in the back of the store unloading the day's/night's delivery truck & sorting the items into Departments? Or, this is the problem: "Too many Chiefs & not enough Indians" & the Assistant Chiefs (Asst. Managers) don't want to even deign to staff the store areas where there are no Associates even though that's what is needed! Another thing I found out awhile ago is why some stores never answer their phones. Apparently the Phone Operator is located at the Dressing Rooms & if there's no Associate staffing that area, the phone never get answered, even with the "Press ?1' for? Dept. Press ?2' for another Dept, etc. & if you need to speak to a Manager or the Operator, Press ?0'. Well no one answers if you Press ?0' because no one is there to get a Manager on the phone for you. I've tried pressing the # for the Customer Service/Returns/Exchanges Dept. because I know they're just across the aisle from the gaggle of Managers & they generally (98% of the time) won't go get the Manager, saying "I can't leave my area with Cash in the Cash Register." I know all they have to do is lock the register with the key & either give it to the locked office area or take the locked cash drawer with them to get a Manager. Or even just waving their hand at the gaggle of Managers should get one of their attention. I'v even had to call the Hair Salon or the Bakery at times to see if they will get a Store Manager for me & if they're not busy, they'll do it. I even do this while I'm still inside the store, not at home, because I'm just too exhausted & in excruciating pain to be doing all that running around.

Some stores have only 1 lane open & everyone else having to use the self checkout, which then has a line that loops through the aisles up front (& not everyone will stay 6 feet away (or at least a shopping cart away either). So I don't understand why they don't open more lanes when they can hear some people very loudly complaining about the only 1 lane open, or why this gaggle of women have to stand around up there doing nothing when they could be staffing the lanes or the store or going around & checking to see if people need help or not, but they don't even budge or answer their phone except for calls from an Associate & then they just ignore those calls for help! And because I have had trouble so often getting someone to help me find something in a store, there have been times I've had to ask the Store Cleaning Staff where I might find something & they're always so nice & kind & will tell you exactly where to find what you were looking for. The Manager of the Garden Center is great with helping to find things in the hardware, nuts & bolts & stuff, paint, plumbing, air filters, etc. area most of the time. He even got one of those Lasko Oscillating Tower Fans (its at least 3 ft. Y'all) off a top shelf for me once! The Automotive guys ((if they're not busy) will sometimes help you get stuff off a high shelf, too, & sometimes even a tall Grocery guy. But a lot of the time it's just the kindness of other shoppers I have had to rely on. There was the time I needed a rolling cooler off the top shelf (why they would put such a popular item so far up I don't truly know. Like people in my City don't go fishing a lot or what?). I must have waited more than half an hour & several phone calls made by an Associate in the electronics area & no one ever came. So I must have been there about 40-45 minutes by the time these 2 guys go from one side of the store to do grocery shopping & they were coming back my way (turns out 1 Guy was getting tired put on his car & an oil change). These guys were well over 6' tall (I'm only 5'3" & 67 years old) & one of them stopped, walked to the back of the aisle, which if I remember right was near knitting supplies & toys & I wondered why they were coming down the aisle not looking at anything. Finally one said "We've noticed you've been waiting here an awful long time. Is there something we might be able to help you with?" I told them I needed a rolling cooler & it was all the way on the top shelf. They said to "hang on a few minutes & we'll be right back" & left their shopping carts with me. Five minutes later they're back with a step ladder & one of those outdoor push brooms. One guy goes up the ladder & was actually able to grab one rolling cooler by the handle & hand it down to his friend. I really worried about the push broom idea - what if the cooler fell & hit his friend on top of his head, in his face or on our feet (we were all wearing flip flops)? But they didn't have to use the broom. They said "We ought to just leave this all here in case someone else needs to get something off from up there because there's no help in this store!" And this was at a Super Store that should've had more help as this was before the pandemic!

Anyway I look at it, In-Store Customer Service, the gaggle of Store Managers/Asst. Managers are all worthless & Walmart Sucks!

Before I Go: I also got to thinking more about the Sudden Death incidents that could happen occasionally to one of your customers & it made me wonder:
Do ALL your Store Managers/Asst. Managers & Associates ALL know how to administer CPR in their Store Training & are they CERTIFIED to administer it (which has to be done yearly)? It's better to be administered by 2 people than just 1, but 1 is better than nothing! Do your Managers/Asst. Managers & Associates have the disposable mouth pieces (especially during this pandemic?) for doing administering Mouth-To-Mouth Resuscitation while doing CPR available in every area of the store when you might be running around the store looking for one while the person is dying?
Most importantly, do ALL your stores have a Defibrillator in each store (located in the middle of the store (like at the dressing rooms area) so it's equidistant to every Manager/Asst. Managers & Associates. For someone having an A-Fib attack, every single second counts & the person needs to be defribulated immediately - shocked back into normal sinus rhythm. The person won't live until an ambulance arrives - it will be too late for them.
And if ALL your staff aren't qualified to administer BOTH CPR & Defibrulation, either kind of person will be dead by the time an ambulance arrives! A-Fib is a very silent disease most of the time & usually strikes a young & very healthy appearing athletic person without feeling anything weird coming on. The person just goes into A-Fib & drops to the floor. I have heard even a taser is better to use than nothing (I know y'all sell guns, but do y'all sell tasers? & Of Course, someone would need to be there to get a fully charged taser or it's a worthless idea!). The person & even their doctor's usually aren't aware that this person is susceptible as they're aren't any symptoms or defects at all until you're older & you start feeling palpitations or irregular heartbeats (although age doesn't matter & it can strike anyone at any age & in any physical condition) & once diagnosed (usually in older age - 50s or so), they & their doctors/cardiologist are very aware the person has the disease & they're on medication, which helps with the palpitations only & still they have the propensity to suddenly drop to the floor & need defribulation just like the young athlete does. Most every time a person has had a A-Fib attack where they drop to the floor & need to be defribulated, a cardiothoracic Surgeon will immediacy implant a pacemaker into that person's heart. You can't tell who people with A-Fib are - they don't show any signs & symptoms when they're young & healthy especially or they're people who look just like you & me. And weight & other diseases doesn't have anything to do with it! It comes on suddenly & the person crumples to the floor, but it's not a heart attack (this comes on suddenly; whereas with a heart attack a person might experience symptoms over several days to just hours. These people are perfectly well 1 minute & the next second without warning are on the floor literally feeling like their heart is running an extremely fast marathon & they can't breathe because their heart's sinus rhythm has crashed & they need to be immediately defibrillated (shocked) back into sinus rhythm! Do your stores ALL have a Defribulator & are ALL staff trained in how to use one because as I said, these people with A-Fib would be dead by the time an ambulance arrives.

I placed an order on 2/19/2024 and was supposed to receive it on 2/20/2024. Walmart took a picture of that order being delivered BUT THAT HOUSE WASNT MY HOUSE. I have called more than 10 to Walmart.com but they have failed to correct their mistake. I checked with all of my neighbors on my street and no one has seen my package. This is extremely stressful