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February 8, 2024, my husband, who is 89 and has Alzheimer's and I am 80 and am his caretaker and am handicapped, sold our home of 34 years in Orlando and moved into a condo in Casselberry, FL directly across the street from Walmart. The nicest Walmart I have ever been in. Since then I have made 15 shopping trips over there and spent over $750. Plus I have made several shopping trips to other Walmarts in Orlando and Oviedo for convenience and to get things not available at the Casselberry store. I keep track.
April 22, 2024 I purchased a tv mount 19-50 for $29.88, (total purchase that day was $96.05) and planned on having the handyman who helps me to come install it. I had more things I needed done and was waiting to schedule him. On May 24th I had an electrician adding some electrical outlets and mentioned the tv mount to him. He said he would do it for me but when he began he told me I had the wrong mount for my tv. He told me what I needed and I ran across the street to Walmart to return the one I purchased on April 22. The returns department refused to let me return it. Item [protected]. She told me it was over 30 days and denied me. I asked for a manager and he also denied a return or exchange or store credit, citing a 30 day return policy. I was stunned. How was I to know about that policy? It's not on the receipt.
Desired outcome: Refund or store credit.
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I see you're dealing with a situation that requires some straightforward, no-nonsense advice. You've spent a significant amount of money at Walmart and they should value you as a customer. It's infuriating when policies are rigid and customer service lacks understanding, especially given your circumstances.
Here's what you need to do: go back to that Walmart and make your case clear and loud. Tell them your story, don't hold back any details. Make them understand that a loyal customer like you, especially one with unique challenges, deserves better treatment. If the store manager doesn't budge, don't waste your time arguing further. Instead, take your case to corporate. Call them, write to them, do whatever it takes to make your voice heard.
Remember, persistence pays off. They need to understand that treating customers like this, especially those who have shown loyalty, is unacceptable. Stand your ground and demand the respect you deserve. If Walmart doesn't change their tune, then maybe it's time to take your business elsewhere. You deserve better, and don't let them make you feel otherwise.