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CB Waste Management Waste Management [WM] Vacation hold / being charged for no service rendered.
Waste Management [WM]

Waste Management [WM] review: Vacation hold / being charged for no service rendered.

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8:33 am EDT
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I tried calling Ingrid back as she left me a message saying that I was going to be charged for placing a hold on the garbage service until Sept 2024. I was not able to reach her since her office is closed right now. However, when I spoke to the representative I thought she mentioned that the charge was going to be applied in October which was my next billing date before the service started again. We discussed if it was better for me to cancel the service now and reinstate in the fall. However, she mentioned that no change now, and a credit was going to be applied to the May 15th due invoice and I would be charged in the fall the regular 40 dollar fee for the vacation extension. I think this is wrong for me to be charged where there is no services being rendered. Please reconsider your decision of charging me 58.61 dollars and consider the crediting my invoice for the month of May 2024. The invoice doesn't say anything about vacation hold, but lists serviced rendered for future months. Please consider the credit. Thank you!

Claimed loss: No service rendered and being charged. Loss of money

Desired outcome: I would like to received the credit that is due for the Invoice due on May 15 2024 in the amount of $58.61. I agreed to being charged the $40.00 in October. If this is not the case, I will cancel the service until I need it.

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Update by Ann Mercuri
May 04, 2024 1:34 pm EDT

I have not heard about the credit due to the invoice. I would appreciate a call.

Update by Ann Mercuri
May 16, 2024 8:52 am EDT

Where are the replies? and it's not yet fixed the problem still exists. Now my bill is over 200. I'm done.

Resolved

This complaint is not resolved. I am not being charged over 200 dollars for no service. I'm so done. This is not harassment. I called the company almost 10 times to fix the 58 dollars and now it's over 200.

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  1. Waste Management [WM] Contacts

  2. Waste Management [WM] phone numbers
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    +1 (800) 796-9696
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    800 Capitol, Ste 3000, Houston, Texas, 77002, United States
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