Wells Fargo
Reviews and Complaints

Hello my mother Karin G Lobe who is 80 has been a Wells Fargo customer since 2015. A few months ago her banker at the Clermont hwy 50 Florida branch recommended her to change the type of account she had for another and started online banking for the first time. Weeks later she sold one of her homes and planned on moving to Costa Rica where I live. We went to her branch added me to the account and informed Sherri of her upcoming move and for advise as to what or how to manage her account. We were told "no problem" that we could wire funds internationally up to $5, 000 at a time and the only charges would be ATM and a wire fee per transaction. So we kept our Wells Fargo account and planned on depositing the funds from her other home into the account as well. Once in Costa Rica we found out that these were all lies. We found out that since she changed accounts we would NOT be able to wire funds for at least 90 days and nobody had ever taken the time to update my elderly mothers profile since no phone number was on file so increasing the ATM limit took countless hours on the phone and a Verizon bill of $588 for international calls to the Wells Fargo customer care number. Not to mention being stuck in Latin America with no ability to access her money to build her home here. Now I am going through my moms statements and notice large International fees? I am beyond disgusted with Wells Fargo and feel the Clermont branch took advantage of my elderly mother by telling her (with me present, her daughter) lies to keep her money from leaving the branch and jeopardizing the future $375, 000 coming from the sale of her other home. I want someone to let me know how Wells Fargo will rectify the situation and reimburse the international fees to my elderly mother account or I will file a claim with the BB and report the Wells Fargo Clermont hey 50 office with defrauding the elderly.

Gabriela Lobe

I have two complaints, 1st one just happened. A friend of ours needed to have us to deposit some money into his checking account. We checked on line for the closest branch and it was 35 miles away. We called the bank and asked what all we had to do to make the deposit into our friend's account. The person at Wells Fargo said we could deposit a personal check from us to his account or get a money order, so my wife asked how long it would take for it to be available to us. The person on the phone started to get rude and said "it depends on his account, could take 2 or 3 days to be deposited to where he could use the money. My wife asked if they was a way to do this so he could get his money that day since he needed it to pay some bills, she said then make a cash deposit. We got the cash, drove 35 miles one way. Upon arriving at the bank, there was 1 teller and a long line, when I got up to the teller about 10 minutes later and told her I wanted to deposit $300 into our friend's account, she said, we don't take cash deposits unless you're on the account, she never ask me if I was or not. I told her, no I'm not on his account and she said "well I can't take cash, but you can write a personnel check or get a money order next door and come back. I ask again how long would it be to him to get access to the money, again she said 2 or 3 days, depending on how much money he had in his account. Then another lady came over and was just as rude as the teller and said Wells Fargo stopped taking cash money for deposits unless you are on the account its going into for, that its a fraud safety procedure. WTH. I could put a personnel check or money order into an account I'm not on, but not cash. They could have told us that the first time we where on the phone with them. 2nd one, my step dad passed away and left me all the legal paperwork for take care of this affairs including closing his account. He has 2 different banks, Bank of America and wells fargo. BofA had over $60, 000 and Wells Fargo $862. I went to BofA and no only got every penny but they made out the checks the way my step dad wanted and never charged a penny for there service, everyone was so wonderful. They got everything from the paperwork I had receive when he passed on. I the went to well fargo, I was treated with total disrespect, they looked over the same paperwork BofA did and said this isn't legal, go and file with the court and get the judge to tell them to release the money to me, It cost $1150 to file to get back $862 dollars, REALLY, I will not pay that to get back $862. The money is still there I guess unless the crooks at wells fargo went on vacation with it. I hear a lot of other people going thru the same thing in this situation. WELLS FARGO IS A FRUAD AND THEY TRAIN THERE EMPLOYEES TO BE REALLY RUDE to customers or they probably get fired. I wouldn't spit on them if they were on fire. Everyone not yet screwed by them, just wait, your time is coming. You're wrong no matter what happens, not they

Two weeks ago, I could not log into my account. We set up an account to pay for our son's college tuition. I tried daily for those two weeks, using different browsers. I changed my password at the request of the website. I still could not log in. I couldn't reach the Wells Fargo 800 number from the Philippines. I messaged via Facebook and was granted a call at home. That was the last courteous act we experienced.

After a frustrating exchange with the Wells Fargo rep, Don, a forced change of login and password, I was rudely told that I am not going to access my account. Even my husband was not granted assistance to help him log in. We were told that we would need to return to the home branch to log in. Not a great solution since we are based in the Philippines.

I am very uncomfortable that I can not monitor my account activity and I am appalled that in this day and age, the tech team of a huge international bank like Wells Fargo cannot assist us with access to our account. What do you suggest I do? Can someone assist me here in the Philippines? I know Wells Fargo has back end offices here. I would be much obliged if i could speak to someone here, even in person where I could present proper identification and my documents given by you.

I hope you can help and save me a trip to the United States to simply gain access to my account.

Many thanks,

Warm regards,

M. Kourtney Camcam
[protected]@yahoo.com

I am a 60 year old man who takes care of my two elderly parents both 88 years old. My dad is also partially handicapped. I recently went into a branch of wells fargo to deposit yes deposit money into my parents account as it is very difficult to get them out of the house and if I just bring my mother than someone would have to sit with my dad. I had their printed out banking slip with their name on it from wells fargo and I had two forms of identification for myself. Do you know they refused to let me deposit money into their account. When I called their 800 number to voice my complaint the lady on the other end said it was the bank policy not to deposit cash into an account if it was not the account holders. She then proceeded to lecture me that they were worried about fraud and that is why this edict was in place. I found that to be utterly ludicrous that a company that was just fined a billion dollars for fraud of mortgage and auto loans was lecturing me about fraud. I guess the old saying is true a thief never trusts anyone. Shame on you wells fargo you should be ashamed of yourself!

I tried cashing out my 401k an account set up by the company I worked for. I was told it would take 3 to 5 business days. It will be one month when I actually receive my check. I was told a 10 day hold was placed on the account due to an address change. There was no change, just an apartment numbers was added. I recieved conformation through the mail of the address change in 2 days but the account is still on hold. My company has my correct address and I have a HSA with wells Fargo that also has the correct address and apartment number. Now, ten days after requesting payout, I was told the account is still on hold on a Thursday and will not be looked at until Monday. Which means 3 to 5 business days from Monday, 3 to 5 business days in the mail, two days to process check through my bank account etc. This is absolutely ridiculous. Wells Fargo made a mistake when entering my address on my 401k account. No other explanation. Company records are correct. Now I'm paying for this mistake. It is my money and you hold it for a month. I have experienced nothing but problems when dealing with this financial institution. I will never bank or hold any accounts with this company and will promote nonusage with my employees and others outside my business. I asked for this money 2 weeks before I needed it to ensure I could provide for my family. Thanks. Better banking else where.

I was just calling to ask a why the money in my savings was taken out and put into my checking, causing me to have no money for a little. The woman was sure how to help so she put me on with her supervisor Kevin who was even more helpless. He was very unfriendly & wouldn't answer any of my various questions. And kept rudely asking if I have an income since my account is negative or any way to pay it at all. Very uninformative.

I CANNOT understand how 2 customer has wells fargo account I needed to deposit money in my mother acct.you use to be able to deposit cash now you need to purchase money order, or personal check, or buy check for 5$ in order to deposit in her acct. can someone PLEASE TELL WHY if I purchase WELLS FARGO MONEY ORDER WHY DO my mother has to wait until the money order clear when its a wells fargo money order clear for what and to whom I PURCHASE WITH CASH rather its on the weekend or regular day .I can see if I WAS DEPOSITING WITH Webster Bank Check but its WELLS FARGO MONEY ORDER DOESNT MAKE ANY SENSE the New Rule Sucks .

Wells Fargo sent me copies of our mortgage papers which I did not ask for and sent someone else's papers with his personal information. This is unconsionable, invasion of privacy. I am worried out personal information may have been sent to someone. Has anyone else received another person's papers, personal information? Has anyone with a wells Fargo loan had identity theft or other fraud problems or scams? Could they have connection to wells fargo? If you have I would like to hear from you. Email [protected]@yahoo.com.

Wells Fargo have a disadvantage way of applying payment wherein the cardholder ends up paying a higher APR and promotional rates and offers are not taken into account and applied.
I have the following promotional offer on the March 2019 statement that affected my APR.
1st balance transfer: $4, 900 at 0.0% APR expiry date Mar. 2019 availed May 2018.
2nd balance transfer: $2, 000 at 2.90% APR expiry date Oct. 2019 availed Oct. 2018
3rd offer: 0.0% APR on all purchases until Sept. 2019.
I am being told that all payments were applied to balances from the highest Annual Percentage Rate (APR) to lowest APR.
* If my account has multiple balances with the same APR, the system
will apply the payment on a prorated basis by balance.
* If there's a purchase balance on the credit card along with a
promotional balance, payments will be applied to the promotional balance
on your account, and then to any purchases from the current statement
cycle.

Therefore, my 2nd balance transfer was paid off first before my 1st balance transfer based on the higher APR% not because of the promotional expiry date resulting in my 1st balance transfer with a balance after the promotional period of March 2019 and is now subject to a higher APR of 24.24% variable. In reality, it's like the 2nd balance transfer offer with Oct. 2019 promotional balance transfer at 2.90% took precedent and priority in the payment allocation, thereby resulting like I have not really enjoyed that offer just because the Wells Fargo system recognizes the payment allocation on the priority of lowest APR.

Other banks applies payment towards minimum amount due, balances with higher APR and promotional balance that will soon expire.

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Subject: Re: APR (Annual Percentage Rate) questions (KMM72520162V39627L0KM)
From:Customer Service
05/07/2019 07:34 AM
Contact Us

Thank you for contacting Wells Fargo. My name is Craig, and it's my
pleasure to assist you today.

I received your email about payment application for your credit card
account.

We first apply your minimum payment to the interest and fees included in
the minimum payment calculation.

When you make a payment in excess of the minimum payment:

* We apply the payment to balances from the highest Annual Percentage
Rate (APR) to lowest APR.
* If your account has multiple balances with the same APR, the system
will apply the payment on a prorated basis by balance.
* If there's a purchase balance on the credit card along with a
promotional balance, payments will be applied to the promotional balance
on your account, and then to any purchases from the current statement
cycle.

Each balance type must be paid before the system moves to the next
balance type.

Payments in excess of the minimum payment are applied as follows:

* Cash
* Merchandise
* Promotional Balance

We're not able to make changes to payment designation.

If you have any questions, please reply to this email or call us at the
number on the back of your card or on your statement. You can also
select the "Contact Us" link above.

I regret any confusion.

Thank you for your business. We're happy to have you as our customer.

Sincerely,
Craig W.
Wells Fargo

ORIGINAL MESSAGE:
-----------------

I reviewed all transactions starting May 1, 2018 with an initial balance transfer of $4, 900.00 and balance transfer fee of $125.00. The $4, 900 balance transfer has an expiry date of 03/12/2019. All succeeding transactions are payments to pay-off the original balance transfer of $5, 025.00. I availed of another balance transfer on Oct. 19, 2018 with an annual percentage rate (APR) of 2.90% until 10/29/19. I was told by the customer care rep, Renetta, that payment are not manually applied and that the system splits the payment. In my case, the payment was split and applied all in my second balance transfer with a date in the future.
My 02/25/2019 to 03/27/2019 and 03/28/2019 to 04/26/2019 statement shows how the incorrect APR are being applied incorrectly. I said incorrectly because the Oct. 2018 offer of 2.90% that will expire on Oct. 2019 was immediately paid off leaving the original balance transfer fee balance that has an earlier expiry date of March 2019 thus incurring a 24.24% APR.

Greetings

I have been a client with Wells Fargo for over 15 years. Not one missed payment on my mortgage # [protected]. Property has over $200, 000 in equity, with a monthly income exceeding $12, 000, the application process to have the property refinanced has been plague with obstacles after obstacles.

I would like to file a formal complaint against Mr. Mark Lee, your Home Mortgage Consultant NMLSR ID 1839584 for failing to provide documentation requested in support of our denial of our application. Among other things, we requested reasons for denials, and an avenue to appeal your financial institution decision.

I can be contact by email at [protected]@yahoo.com, Javier.F.[protected]@cbp.dhs.gov, or by phone at [protected].

Respectfully,

Javier Arjona

Keep getting robocalls despite having requested in writing and via a CSR.
As my time is valuable, not leaving a VM with a name and direct dial number is poor customer service.
Being put on hold while a CSR looks up information they should know about the website is a waste of my time.
Not to get a call back as requested is insulting and further proof of the deplorable relations and business practices of WF.
Contac t me at [protected] re: my auto loan

I went into the Wells Fargo branch in Norcross Ga at the corners of Buford Hwy and Jimmy Carter at around 12:25pm on 04/26/2019. I checked in with a lady in the front and sat down to wait for service, after which I was greeted by A man named John Figoura. I had some home modication documents to be notified and returned by A DEADLINE! He offered me a blue or black pen, I said it didn't matter and told me I would be done in a while. Well after I signed my part is when he started looking through the remaining documents and then went to go speak with another lady. He said he just wanted to make sure. After he spoke with someone, he came back too let me know that he cannot do this at all BECASUE IT IS A SECURITY DEED ? I ASKED WHERE TO TAKE IT--- HE SAID HE CAN'T TELL ME THAT...?

This now caused a conflict becasue I had to call and order NEW documents to be mailed to me and I AM ON A TIMELINE.
MY QUESTION IS WHY DID JOHN FIGOURA MAKE ME SIGN SOMETHING THAT HE DIDN'T NEED.? THIS HAS CAUSED A DELAY IN MY LIVLYHOOD WHICH AFFECTS MY HOME.

I NEED ANSWERS AND WILL NOT STOP UNTIL I GET SOME.

I HAVE BEEN A CUSTOMER OF YOURS FOR YEARS AND WILL CANCEL MY ACCOUNTS ASAP! AND THIS IS HOW I AM TREATED?

NIKKI RICHARDSON

I have been in constant contact with Wells Fargo about a cancelled extened warranty on a vehicle I no longer own. I have been repeatedly told over and over again and again the check has been processed and sent out. This issue has been going on now for over a month. Every customer service rep I speak to always has an excuse for a miss communication from the previous customer service rep I spoke to earlier. Then it goes into sir, "on our end we see the check has been sent out a day ago", but the previous reps already told me it was mailed out a week prior and on and on and on and on. I have been transfered back and forth between departments from exculations to the aftermarket department and I am still getting the run around. When i asked if they review the recorded conversations with customers they tell me they can, but it's not necessary? Yet in still, I am the one who misunderstood the customer service rep. No! review your recordings, and you will see I have been consistently lied to! This is entirely unacceptable in my opinion, and something really needs to be done!

If you value your credit dont get a loan here.. I had a 720 across the board credit report. I was told payments were insufficient funds or not paid. I have all documents showing from my bank they were made and not returned. Then you try to fix it. You get yelled at, threatened, cussed. This is after they got sued. April 2019. Have not changed any.

We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments and we were in forclosure. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan.

March 25, 2019, I received an email from the home preservation dept., stating thery were happy to assist us with our home assistance request. I also received an email with the link to the Loan Tracker site, along with an access code. I filled out and sent all information requested. This time I included my daughter's income since she just started receiving her Social Security Disability payments. After many phone calls and adjustments to paperwork, I was informed that we now made too much money to qualify for a repayment plan, and that lawyer fees, filing fees, etc., for the foreclosure filing, would be my responsibility. When I asked how much more that would be, I could not get a straight answer.

I appealed the decision with the form provided on Loan Tracker and also wrote a letter stating how we could manage a double payment each month, along with our bank statements. I sent this and all paperwork, again, through the Loan Tracker system. This too was rejected. I was informed that I did not submit any new information and did not give a reason for the appeal. Obviously, the bank statements and my letter were not read. This constant tug on our emotions is cruel.

I received a letter today showing the minimum amount needed to reinstate our mortgage is good until May 3, 2019, delinquent payments of $9, 692.58 with foreclosure fee/cost of $815.00 to total $10, 507.58.

To me, it seems that we can never catch up due to the constant late fees and lawyer fees instilled on us. We have the funds to pay each month, but Wells Fargo refuses to accept any monies unless it's the full amount. If we could pay each month, a double payment, there would be no late fees or lawyer fees.

We are senior citizens with a disabled daughter to care for, not some big corporation that can afford the fees imposed and have their lawyers handle the problems.

We fell behind on our payments due to medical issues with my husband and our daughter. We were trying to catch up when, in February of this year, we were a day late with our payment. I called home preservation dept. to make the payment and was told that Wells Fargo would no longer accept payments. This was the end of February 2019. We were served foreclosure papers on March 7, 2019. I tried to work things out with home preservation and after all the paperwork was completed, I was informed that we did not have enough funds each month to go for a repayment plan.

March 25, 2019, I received an email from the home preservation dept. stating they would be happy to help us with our home assistance request. I also received an email with the link to the Loan Tracker site, along with an access code. I filled out and sent all information requested. This time I included my daughter's income since she just started receiving her Social Security Disability payments. After many phone calls and adjustments to paperwork, I was informed that we now made too much money to qualify for a repayment plan, and that lawyer fees, filing fees, etc., for the foreclosure filing, would be my responsibility. When I asked how much more that would be, I could not get a straight answer.

I appealed the decision with the form provided on Loan Tracker and also wrote a letter stating how we could manage a double payment each month. I sent this and all paperwork, again, through the Loan Tracker system. This too was rejected. I was informed that I did not submit any new information and did not give a reason for the appeal. Obviously, my letter wasn't read. This constant tug on our emotions is cruel.

I received a letter today showing the minimum amount needed to reinstate our mortgage is good until May 3, 2019, delinquent payments of $9, 692.58 with foreclosure fee/cost of $815.00 to total $10, 507.58.

To me, it seems that we can never catch up due to the constant late fees and lawyer fees instilled on us. We have the funds to pay each month, but Wells Fargo refuses to accept any monies unless it's the full amount. If we could pay each month, a double payment, there would be no late fees or lawyer fees.

We are senior citizens with a disabled daughter to care for, not some big corporation that can afford the fees imposed and have their lawyers handle the problems. I am appealing again for a repayment schedule.

Terrible reviews
My experience was horrible
They do not close accounts upon Customer request
This is to cook the books
All profits come from excessive fees
$35 pure profit for an overdraft fee
CEO lied to Congress recently about positive changes since caught red handed for fraud among other things
Class action suit settled
Same Wells Fargo
A den of theives