Wells Fargo
Reviews and Complaints

I received a offer for a loan and found out it was a scam, then a man called the bank with my information and withdraw 229.00 over the phone.! I am and was the only person listed on my account and they transferred me to the risk department I told them this same information and how this man told me he was going put money into my account and I would have to go to walmart and buy two cards and send the money back I told the man not to do it because I new it was a scam! So after explaining everything to the risk department they still sent me the bill for 229. That they paid to someone else, charged off my account and closed it. I will never ever set foot into another wells fargo bank! Now when I called last time they told me my claim against walmart was denied and I never even made a complaint about anything happening at walmart! Very confusing and now i'm gonna end up paying so it doesn't wreck my darn credit I just got back on track! Thanks for paying someone not even on my account or that I knew money out of my account wells fargo you crooks! Thanks for absolutely nothing!

I went to this branch, on Thursday 29th, to have some papers notarized and after twenty minutes of waiting, the person that was trying to help me started to call around to see if it was ok to notarize the documents that I had signed at home. It was taking too long so I took my documents and went to a different place. Not a problem, six minutes and they were notarized.
The next day I needed to make a wire transfer so I went back to the same branch. After twenty minutes of waiting, this black woman told me she was going to help me, I told her I needed to make a wire transfer and she answered with: " what are you doing in California ". I answer "I don't know", she replied "you don't know?. I said, no I don't, I am here to make a wire transfer. She stood up, went and got the manager and the manager came just to interrogate me. I told them again I needed to make a wire transfer. He told me he needed to interrogate me first. Picked up my documents, went to a different branch, not a problem, sixteen minutes later I was done and the transferred money was in Florida.

On Tues. evening, Aug 27, 2019 I noticed a charge I did not recognize. I called the 800-642-4720. This is the CS number and I asked for the fraud department. Before they would let me talk with the FD they found it necessary to "verify" me. Once I got to the FD I had to re"verify" myself. I made mentioned that I had what appeared to be an unauthorized charge in the amount of aprox $194.00. After some lengthy discussion and being transferred to a FD supervisor, where for the 3rd time I had to "verify" myself, I was told that I would need to and they would close my account and send me a new card. After more lengthy discussion and some quoting of P&P, I told them NOT to close my account and to not open a fraud investigation, " I'll figure it out myself. Thanks for nothing, Goodbye" and hung up. Spent a good part of the balance of the Aug. 27th evening and part of the 28th tracking down and resolving charges. On the morning of Aug. 29, 2019 I went to a supply house to pay for an order that a contractor would pick up later in the day. Imagine my surprise when the card was declined. Upon my illustrious bank, I was informed that my account was closed because I had suggested that the $194.00 charge was not authorized and some type of fraud investigation was occurring. No comment about what type of customer service I received other than, if I treated my customers like I was treated I'd be out of a job. They indicated that a new card was being processed and I'd receive it in 5-7 days! I asked if they could get it to Amazon as Amazon can deliver things overnight. You know the answer to that. They did indicate that they could get me a new card on a rush order but it would cost $16.00. I queried the agent as to how they expected me to pay for a card on an account they were not authorized to close and hadn't notified me of such. You guessed it. "That's our policy sir" I waited until 9:00 and went to my branch and spoke with the Branch Manager, N. Webb. After explaining the situation, he looked up my account and told me that my card reflected "lost". Lost? He let them know that the card was not lost and needed to be reactivated. They treated him almost as rudely as they treated me. In the end, they would not reopen/activate my card. Promised I'd receive a new card prior to noon on Aug. 30, 2019 and they would charge me $16.00 for the favor. With friends like WF who needs enemies. Run and hide

I recently submitted a complaint. I am not sure whether you approved my essay. However, because of some unforeseen circumstances, I have to ask you to please remove this complaint. I am not withdrawing the complaint because they have rectified the bait and switch they executed, but because after investigating the further, I have discovered a much more sinister operation. In order, that the banking community does not close all my bank accounts, erase my social security number, and, therefore, my identity, I need to ask you to erase any mention of Wells Fargo if it is connected to my identity. Subsequently, I may save myself from a fatal surprise birthday party. I found more stunning revelations, which, in my educated opinion will close this website and roughly similar ones when they complain about our"Goverations". Moreover, I still have an opportunity to be a monk and vocalize a chant instead of a rant. In other words, I would rather enjoy every minute of fragile life
I am interested in showing you the hard evidence, yet The " GUNS" shun my speech.
Thank you for your heated dedication, and thank you for informing of products and/or services that I must scrutinize. I truly apologize for the inconvenience, and I can not believe that "hell" is infiltrating earth. This is breath-taking, I hope. Harry Marcus Craig Larkin
1201 Seminole Boulevard Apt # 414
Largo, Florida
[protected] Telephone Number [protected] or [protected]

[protected]@gmail.com

This is the worst bank ever. I had to close the account because almost clean my savings with monthly charges and the credit card is terrible I had to call every month they hide charges into your monthly payments and the courtesy charges take it away, they put it back . Be aware never get a credit card from this bank, I am so upset and disappointed, you never will think that your money that had been obtained with so much effort fall in this horrible bank that makes disappear your money and a blink. Please do not put your money in their hands.

As Wells Fargo has not responded appropriately to areas of serious concern to my family and myself, I am filing a formal complaint with the Florida Office of the Comptroller, with a copy to the Florida State Attorney General. In summary: My 47 year-old daughter, Jennifer Holcombe is a chronic alcoholic relapser. She has been Baker and Marchman Acted (a Florida statute allowing for involuntary commitment for mental illness or substance abuse) dozens of times by both family and the police. She has been in and out of over 20 rehabilitation facilities over the last eight years. Her husband divorced her in 2017 after twenty years of marriage and moved to California with their now 16 year old son. She remains in Florida. As her parents, we can say that Jennifer was a beautiful person inside and out. After graduating college and working full time she obtained her Masters Degree and advanced in her field as Director of Operations in major hospitals in California and Florida. She was even offered a vice presidential position before the disease of alcoholism got to her. In 2016 Jennifer came to live with me and her 96 year-old grandmother Bonnie Kircher. During that period, Jennifer couldn't stay sober longer that 15 days. A couple of times she completed a 28 day rehab program only to relapse the day she left. Sometime after June 2017, because Jennifer was constantly in and out of hospital emergency rooms within Pinellas and Pasco County (at times with a blood alcohol levels over .04), the State of Florida flagged her and appointed a case worker from Operation PAR to monitor her and help her with her alcoholism. On November 11, 2018 she requested that I have Power of Attorney over her affairs, and that I also serve as her Health Care Surrogate so I could handle her legal and financial affairs, which I have been doing ever since.  My mother and I have been paying all her expenses since she moved in with us and all her attorney bills. At this time, she owes us in excess of $27, 000. Due to her increasing inability to take care of herself and make healthy choices, her father and I have been looking into starting guardianship procedures on Jennifer since May of this year (2019). On February 6, 2019, Jennifer was awarded Social Security Disability and received a check in the amount of $26, 257.00.  On May 8, 2019, after receiving Jennifer's bank statements, which showed her spending unusually large amounts of money, I went into Wells Fargo Branch Number 10633 with my Power of Attorney paperwork and explained why I wanted to be added. Bank personnel made copies of my paperwork and ran it by their legal department. That same day, I was added to her account (Account # [protected]).  While she was in detox Jennifer met Greg Schalow, a "13th stepper" (a 12 step program veteran who preys on those newer to recovery and less vulnerable) who had relapsed.  Her father and I hired a private detective to check this "13th stepper" out and discovered that he is a felon with a three page arrest record beginning at a young age. He is a known sex predator and a manipulator. He saw a woman with money and posed a serious threat to her while she was so vulnerable. His previous arrests include domestic violence, robbery, and attempting to bribe a witness. Jennifer was in the ER in May with a ruptured eardrum—we believe he may have hit her.  He isolated her from her entire family and we were so fearful of what he may be doing to her. Her account went from $26, 257.00 to $18, 000.00 in three months. Her father, her case worker and I all agreed that we needed to protect her money from this predator, so I transferred the funds to a separate but linked account. She also receives over $2, 400.00 per month in SSDI payments. The linked account #[protected] in my name only. Again, I went to a manager at branch 10633 and he cleared this action through their legal department. On June 21, 2019 I received a call from Nick Zimmerman (952-679-1456). He told me about a fraud claim that had been filed by Jennifer. I explained in detail (in an18 minute conversation) why I transferred the money. He assured me that since I went through their legal department and everything was done legally and that there would not be a hold on the account. By the time Nick Zimmerman had called me, I had transferred twice into Jennifer's account $500.00 and taken $6, 000.00 to pay on credit cards and attorneys fees that Jennifer owed us. Over $2, 500.00 was on my mothers American Express bill that Jennifer promised to pay off until she started living with Schalow ( the "13th stepper.") Her father and I have received dozens of threatening voice messages and texts from Schalow, all of which were forwarded to the sheriff's department. He even had the audacity to claim in these messages that the $18, 000 was HIS! On June 24, 2019 I received a letter from Wells Fargo stating they reimbursed Jennifer $18, 000.00. I called a representative and begged her not to complete the transaction. I explained everything to her, including the likelihood that if they returned the funds to Jennifer, they would be spent on alcohol and drugs. The representative, along with attorney Joanne Jennings, said that since the transaction was complete, there was nothing they could do. She told me that the account I transferred the money into should have been in both names. I did have an account at Bank of America in both of our names if I had been told that to begin with I would have transferred the money to that account where I would still have some control over it and not Greg Schalow. I had Power of Attorney when Wells Fargo transferred $18, 000.00 back to Jennifer. I had transferred two transactions of $500.00 into her account, so Wells Fargo actually gave her $19, 000.00. I had every legal right to the two $3, 000.00 withdrawals from my account which were funds Jennifer owed and promised my 96 year old mother (who is absolutely devastated about what has happened, along with the rest of us in her family).  On July 22nd, 2019, Jennifer was admitted to the ER with fractured ribs. She admitted that Greg Schalow was responsible for this, as well as the earlier ruptured eardrum. We also learned that he has seized her remaining funds and moved them into an account under his name only. Everything that we feared—the abuse, the control, her manipulation through drugs and alcohol and finally the theft of her money—had come to be. Now how are you going to get her money RETURNED TO HER? We feel Wells Fargo's decision to notify me by letter after the fact was irresponsible and negligent. If Wells Fargo would have notified me that the funds needed to be put into a joint account I would have followed instructions! I am not responsible for the $7, 070.00 my account has been overdrawn since June 24, 2019. Wells Fargo was well-informed about my daughter's situation with drugs and alcohol. I should have been called and given the opportunity to handle the funds appropriately, given the situation. We believe that knowingly making funds available directly to my daughter, where they could have been used for drugs and alcohol, put her in mortal danger.  As indicated above, I am not responsible for the overdrawn funds I look forward to a resolution of this situation, whether through Wells Fargo or the Florida Office of the Comptroller. Thank you Bonnie Dillon [protected]
Nick ZimmermanFinancial Crimes InvestigatorExternal Fraud Investigations952-679-1456Never returned my call.  

I've had a terrible experience with Wells Fargo from being turned away to being flat out ignored. Every individual has a story or something that they went through and since Wells Fargo supposedly does "What's right for customers" they should listen to their customer instead of ignoring them. I've reached out to Wells Fargo 4x today and no one answer. What kind of BRANCH doesn't answer the phone? That is beyond unprofessional and inconsiderate. My experience with customer service and live individuals have been horrible. My issue still has not been resolved and I've been at this going on two years now. How can Wells Fargo say that they place customers at the center of everything they do and want to exceed customer expectations and build relationships that last a lifetime when they're ignoring them?

I have recently divorced my exhusband, Murtaza Hudda.
He has defaulted on all his accounts, including his Wells Fargo checking account.
We however had a joint account ending 9404, and I have been using this account to pay bills in both our names.
However, I transferred to cover check I wrote and I noticed DR-Right off took place from this account to pay his debt.
I do not have any obligation to his debt and am requesting a full refund on those collection funds. we are legally divorced and this has caused considerable financial hardship. With total $300.76

I made several transactions with my debit card over the weekend. At the time of these transactions, I had money in my account to cover them. I was told that the transactions were put on hold and not processed till the next business day. Once this was done, the bank claimed I didn't have enough money to cover the transactions and charged me several fees. I was even charged for transferring money from my checking account to my savings account sending money through Zelle. I do not have overdraft, so if the money was not available, I would not have been able to do these transactions. I am currently overdrawn and should not be and was charged fees that I should not have been.

My name is Raghu kanth chary i have 8 years of experience in top most banks hdfc and axis banks, your company judge me unworthy candidate, at least no response from your side, even uploaded my resume. consultancies hiring only below 5 years experience candidates, it means more than five years all employees are not better than freshers. even we ready to work as per company offered package. the company how can judge ---8 years experience employee--2 lacs package with incentive 5 lacs pa--2003 degree passed out---carrier started in 2011----since last 8 years no single unproductivity, not received a single legal notice or warning letter from the banking process, over achieved annual targets--every year 30% growth given to company on previous target, handle 15 members team and and 15 branches and fulfilled the all branches targets, and have experience handling prefered customers like company MD's company marketing directors, vice presidents of top mnc companies, with no single complaint in services since 8 years, how can company judge unworthy this profile.
i respect wells fargo, and expecting reply for this mail.

thank you,

request a reply from any wells fargo

[protected]@gmail.com

Visited the Wells Fargo location on White Lane Bakersfield CA in the Superior shopping center. Usually visit the California Ave location but sometimes stop to this one as its closer to home. I am very dissatisfied with the service. Management would not override my check to allow me to cash it all. I've cashed it ALL for the Same Exact Amount both on my check(since I'm salary, I always get paid the same) and account in the past(a few $$, never overdrawn, just don't like keeping much in the account). I came in at 12:25pm 7/18/19 and the Manager told me she couldn't give me all my cash. Its very upsetting because she could of overridden it- she said so herself- but she choose not to. I saw a lot a new faces, like i said i don't come consistently but every so often and the old manager, i think her name was Becky? She knew me from this and the California Ave. People quitting at this location because of the poor service/staff?

I got to the bank around 9:45AM, planning to take care banking need early and move on to run other important personal errands.
To m6 surprise there were only two cashiers available and after waiting 15 min one of the cashiers put up a sign go to the next cashier. By that time 4 other customers lined up behind me. We all remarked this is a shame. This neighborhood has one of the most high capital incomes and we all have money in bank plus financial investments and who ever this manager is appears not to respect our time and our patronage.
On customer ask a young lady talking to the male cashier who put the sign in his window, "why were there only on cashier working? She remarked we are doing something else. Well she does no5 realize that the customers may do something else and take their money out of Wells Fargo and pu5 it somewhere else.
The idea came to mind as customers started having a discussion about the unprofessionalism that was being displayed right before our eyes A customer remarked that his father had his money in Riggs Bank for many years and went to get a loan and was refused even though he was a faithful customer. We know that the bank uses our money to invest and make more money. Well this man's Farther decided to take his $170, 000 out of Riggs and put it in another bank.
out of Riggs bank . Riggs bank is not around anymore. So customers get ideas from other customers waiting in line . Also, no one wants to see anyone mistreated especially when we are doing an honest business with your Bank.
I am not a marketing expert, but I believe it would be to Wells Fargo's advantage to make sure customers are served in a timely manner to prevent such discussions and respect the customers time just like you expect your worker to respect your companies time.
On a positive note I travel from Atlanta to Maryland often and I go to to the Wells Fargo at th3 Market Place on Camp Creek and the customer service is tops. They are efficient and it appears they go all out to make sure the banking customers are satisfied.
I do not know who the manager is at this bank but they may need to take a course in Banking customer service.
The cashiers were polite and accommodating after we finally got to the only one that was available but by that time it was too little and to late. I pray that you address the management issues at this bank.
I have several accounts at Wells Fargo and does my Husband who has a business.

I've been a customer since 2009, currently have two mortgages with them. I logged online to make payments and experienced a problem with mobile app as only one mortgage payment processed. My credit score is above 750-800 range. The bank reported me delinquent and when I asked them to correct the delinquency they have refused.

These big banks think it is ok to treat customers this way and get away with it.

I want them to investigate and correct this issue.

Hello,

I would like to close my account. When I opened it there were no monthly service fees associated with opening this account .Since then I have been getting charged these fees, which I did not agree to. As a result, please close my account and refund all the fees that have been charged without my knowledge.

Name: Harry Kargman
Acct# [protected]

This company only still operates now in 2019 because if it is c;losed down totally and immediately the stock market would crash. These criminals took on hundreds of billions of dollars from the govt and never paid it back and were supposed to help people with their morgage rates. They helped maybe a few select people and made the others want to give up because they consistently changed the rep u worked with asked dozens of times for faxes and additional paperwork, lost paperwork, made obvious mistakes on payments, charged customers numerous times for inspection fees to see if u were cutting your lawn etc. In my case I went through 3 trial periods and each time at the last minute they told me i needed additional documents that in reality they already had in a effort to make customers so frustrated and give up on trying. In my case I made all payments and did all they asked for 3 years and they finally gave me a loan modification at the same rate and added 6 years of additional payments on to my morgage for a few hundred dollars of expenses they created by taking 3 years to give me the modification.Why would a reputable company add 6 yrs of payments on to your bill for a small amount of money owed? Would have been the honest, reputable thing to do to just tell me they could not help me instead of adding these 6 yrs payments on to end of bill.On top of that they had a man from Nigeria or other part of africa come threaten me that people were getting thrown out of their home by sheriffs because they were late on payments. In my case i made the payments they asked in trial periods on time and each time even though they asked for partial trial period paymments they reported me 1 month late. This created me to be behind 3-5 months even though all payments were paid. They also forced me to pay the escrow through them even though the taxes were up to date and on time. They billed in advance so this made even more expenses to corner me into accepting a modification that just helped them. The idea behind these modifications were to help citizens and this bank with probably the worst rated banking record in the world helped themselves. They mentioned in their commercials for a year they were going to make things better for cheated customers but that was only for the customers that they stole illegally out of their checking accounts for services and items unwanted. I have tried for 5 years now to talk to their so called presidential dept and spoke to 7 reps. All of them say well you signed the documents so you are responsible for the 6 extra years payments. They also say its not their decision but the investors decision. The investor is the Us Govt Fanny Mae so I doubt they wanted Wells Fargo to also cheat them.I also would like to point out that they cannot even achieve a score of 1 on customer satisfaction ratings and aare rated the worst bank in the entire world. Last time I looked they had over 150 different types of law suits against them for topics such as Loan Mod Fraud, stealing money out of customers checkbooks, illegal home inspections, illegal foreclosures, discrimination against minorities in giving out morgages etc etc.Also it is interesting to note something I call the Wells Fargo curse in sports. If you are a sports fan you might want to look at the last 10-15 years of Phila sports and the Phillies and The Eagles winning championships while the 76ers and The Flyers never winning anything at all with the 76ers cursed with injuries and horrible draft pick choices that dont play at all or for a few years.Please us Govt put this bank out of business and stop their criminal doings. If you dont believe me look under loan mod complaints or listen to the NY Attorney General or a prominent congress woman in Washington D.C that believes they should be closed for good. If anyone can help me with ideas on how to reverse these 6 years of extra payments and the stres involved and all the extra work and hrs lost trying to get help please let me know.

My sister died and I had to close her account Since I was out of town I called in to see what to do. A man told me to send in my power of attorney form with a notarized letter. I did. Then I heard nothing. I called again and they told me that they had sent a letter telling me to send in a death certificate. So I did, and waited. What did they send me, checks to he estate of my sister. So I called again and the woman who said she was in charge of the program said the had mailed back the two forms at the end of June. This week I received only the death certificate back and the letter was dated July 5th. I sure know why Wells Fargo has such a bad reputation now. Complete incompetence.

I deposited $20, 000 into a Wells Fargo bank expecting to be able to spend my money as necessary. My card was then declined so I called the number and spoke to Arlene and her manager and was told the maximum daily limit I could spend was $2, 000 a day. I don't understand why this bank won't let me spend my own money and increase my daily amount. Please contact me at [protected]@gmail.com with any feedback on why I cannot increase my daily limit on my own debit card. If I do not get a response within 24 hours with a solution to increase my daily limit I will have to close my account.

Hello my mother Karin G Lobe who is 80 has been a Wells Fargo customer since 2015. A few months ago her banker at the Clermont hwy 50 Florida branch recommended her to change the type of account she had for another and started online banking for the first time. Weeks later she sold one of her homes and planned on moving to Costa Rica where I live. We went to her branch added me to the account and informed Sherri of her upcoming move and for advise as to what or how to manage her account. We were told "no problem" that we could wire funds internationally up to $5, 000 at a time and the only charges would be ATM and a wire fee per transaction. So we kept our Wells Fargo account and planned on depositing the funds from her other home into the account as well. Once in Costa Rica we found out that these were all lies. We found out that since she changed accounts we would NOT be able to wire funds for at least 90 days and nobody had ever taken the time to update my elderly mothers profile since no phone number was on file so increasing the ATM limit took countless hours on the phone and a Verizon bill of $588 for international calls to the Wells Fargo customer care number. Not to mention being stuck in Latin America with no ability to access her money to build her home here. Now I am going through my moms statements and notice large International fees? I am beyond disgusted with Wells Fargo and feel the Clermont branch took advantage of my elderly mother by telling her (with me present, her daughter) lies to keep her money from leaving the branch and jeopardizing the future $375, 000 coming from the sale of her other home. I want someone to let me know how Wells Fargo will rectify the situation and reimburse the international fees to my elderly mother account or I will file a claim with the BB and report the Wells Fargo Clermont hey 50 office with defrauding the elderly.

Gabriela Lobe