Wells Fargo
Reviews and Complaints

I've been a customer of Wells Fargo for over 20 years. I have a car loan, Visa card, checking account and savings account with them. This month they charged me for three excess activity fees, $10 each, for doing 9 balance transfers to and from my savings account. According to customer service the federal law is your only allowed 6 per month. I could go to the ATM and take money from my savings account every single day without being debited but using THEIR online service I was charged $30!

I guess Chase is now going to get all my business.

It's the last day of the month and, at the end of the day, we end up with $14. and change in our checking account ...
Been retired from the military for 17 years now, so on the 1st of the month, every month for all of those 17 years, there's a direct deposit to our checking account. Also happens that we authorized our auto insurer to draft our payment for auto insurance on the 1st.
One would think 'no problem'.
Not so: the bank transfers funds from our savings account to our checking account (AND CHARGES A FEE) because the auto insurance draft is posted/debited on the East Coast before the direct deposit is credited on the West Coast.
When we called Wells Fargo customer service they vigorously supported this practice; even the supervisors.

"We're putting our customers first, not the calendar. We're beginning every discussion with what's best for our customers and our team members — focusing first not on the bottom line but the top line...Our first job is to understand our customers' financial objectives, their true financial needs, then offer them products and services to help satisfy those needs so they can be financially successful." ... President and CEO John Stumpf

The only thing missing from Mr Stumpf's comment is the slogan, 'Together we'll go far'.
Customer priorities are not about the success of a company--they care about what a company can do for them; it's a greedy slogan supported by greedy banking practices. It becomes obvious, regardless of rhetoric, that with practices similar to this overdraft protection transfer gimmick, Wells Fargo doesn't really care about its customers, only it's bottom line!

I'm a divorced woman who's managing to keep my head just above water. I get help from no one and all of my income comes from one job (that I'm grateful to have). My I initially got the loan from Wells Fargo they did not offer the consolidated loan, but told me I could re-fi later because it would be available in the near future. Well now that I desparately need the insurance & taxes included, as well as a reduction, I've been informed that I'm not "Default Imminent"! What do I have to do? What can I do? I don't want to lose my home, but I can't afford it like this.

misrepresented many aspects of the loan and then outright lied about the terms and interest rates also I have tried to straighten this out many times and they have threatened retaliation on the part of the bank

My mother and brother both perished in a house fire in January of this year. My mother, unfortunately, had a reverse mortgage with Wells Fargo. I have just been appointed executor of her estate as her daughter and also resided at the residence where the fire occurred. I thought that I could talk to Wells Fargo about what happened and the loss of my mother and myhome, and discuss payment of my mom's loan. Wells Fargo was insensitive, argumentative and highly unprofessional and was threatening towards me. Shame on you and I feel sorry for anyone else who may have dealings with Wells Fargo.

I am interested in pursuing or joining a class actioin suit against wells fargo home mortgage. These are the facts.
1) wells fargo continually asked for additional paperwork (Equitable distribution, quit claim deed, etc) , then asked for clarity for the documentation they requested. Wells fargo asked for that the same documents be faxed on numberous occasions. Wells fargo asked for documents that exceeded investor guidelines.

2) an offer to buy, from a prequalified buyer, which was within 5k of assessed property value remained on the table for over 4 months, leading up to foreclosure.

3) a final request for postponement was denied by fannie mae because documentation didn't reach them in time to approve postponement per "invester" guidelines. Wells fargo failed to clearly state what was needed in a timely fashion. I was told that they needed a quit claim deed, which I supplied 3 months prior to foreclosure date. Seven days prior to foreclosure, wells fargo asked for a "recorded" copy of the quit claim deed. The following day I registered the deed and faxed a copy of the newly registered (Recorded) deed. They sent my information to the investor, and the short sale offer was denied along with the request for postponement because it wasn't within 10 days of the the foreclosure sale date. I responded promptly to each request and had my quit claim deed months before the scheduled sale date. I would have gladly supplied them with a recorded deed if it was requested. I contend that their negligence was deliberate.

[protected]@gmail.com

It's Saturday 1140 am, my Ex girlfriend had my Wells Fargo account numbers. I went to my nearest WF location and changed accounts. I emphasized; "I Don't Want ON-Line Banking!" I get home and I'll be damned but there are 4 e-mails in my in-box. "Hmmmm". I created a folder to stick them in, checked off the little green box, click "send" to new folder and the damn thing opened instead. Then I sent it to the folder with no problem. There are 3 remaining unopened Wells Fargo e-mails, , , , , , , , , . (Fluke?) Gotta see if it happens again. I clicked the box, found the folder and clicked send. It opened too. The 2 remaining mails did the same thing and needed to be opened before I could folder them.
Why is Wells Fargo so Hell Bent on getting into my computer? Are they developing software that they can use against us someday?

This company is absolutely disgusting! Nothing but a bunch of lying con artists who prey on the very own people who bailed all the damn banks out in the first place. We need a revolution to happen where we all storm the loan offices and banks and take over.
These people charge up too and I'm more then 30% interests, which alone is criminal and then they play games to make sure that you mess up your payments so they can jack up the cost.
I set up an auto loan because my banker claimed that it would be the fasted and easiest way to get the money I needed and that it would build my credit. Non of this was true at all. All lies! I set up automatic payment to make life easier for me. i have a Wells Fargo bank account and was paying the Wells Fargo auto loan thru that bank account. Every time the bill was due something happened to screw up the money going thru. I had to reset up my automatic payment more then 6 times before i gave up. each time the bank had screwed up and then they tried to charge me for late fees and then jack up the interest. They claim that they can not contact the bank and that they are separate from the bank. This is also a lie. I was told from multiple people at the branch and thru the 800 number that they can do all that work and contact them but the auto finance never would help.
I finally paid off my loan at the bank branch with cash. I insisted to have my car title returned to me and they completely ignored me. They were alway quick to call me starting at 6 am until 11 pm but good luck getting ahold of them and getting anywhere. They are rude and criminal. They lied to me on multiple occasions as to when they mailed it out. it has been a month and I still do not have my title back. I figure they have stolen property and they should be arrested.

I made deposit on

05/13/11 atm cash deposit - 1400 east passyunk ave philadelphia pa [protected]

With around, but not less, 10$ already on it, with deposited 40$ made it 50$ all together.

48$ was to be spent on already set up automatic payments. After payments are processed I got an email from you stating that there was not enough money on my account and I am being charged 12.5$ for overdraft protection.

After talking to the bank representative and supervisor - david reger from minnesota bank (Totally uniformed supervisor) , I found out that some amount was transferred onto saving account by you (2 times 2$). Transfer was done without my knowledge, I was not informed about it. By doing it, transferring money to my savings account, you made my checking account not have enough money, and I was charged 12.5$.

So what you did... You transferred money from my checking account 2 times 2$, after those transfers there was not enough money on checking account to cover 48$ payments, but at the same time on my saving account was 4$ transferred. Then you covered checking account with my money that you transferred and charged me 12.5$!
You created 12.5$ profit and you want me to pay you?!

This behavior would offend my dogs intelligence.

When I made deposit at atm, asked about account to deposit money on, I specified my checking account not savings account.

By not having control over how much money is transferred after depositing and intervals
By not being informed of the transfer amount and timing, puts you & ndash; wells fargo in position of doing transfers at the time you need it so you can charge fees. This opens up wide field for manipulation.

If I deposit 50$ onto account to pay 48$ bill I should not be charged any overdraft fees since it was deposited enough money to cover all my payments. By transferring money to savings account without my approval and knowledge, with simple analysis of my automatic payments, you can transfer certain amount at specific time so you do not leave enough money on the account intentionally and charge fees. Like you did in my case.

This is scam!

I want my 25$ (2 x 12.5$) back.

This is exactly what happened to me. I lost my job on 9/10 and while making a phone payment one day I heard a robo message that said I might be able to get help with my loan. It was the biggest mistake of my life.
The (first) rep that called me back (Andrew Berger) said that he could help and would send me the paperwork ASAP.
By 11/10 still not having received anything yet I called and of course his voice mail comes on, I decide to ask another rep and have to go through the whole identification process again.
I finally get the papers to fill out with a checklist and fill them all out and send them in.
I called about 3 weeks later and a rep explained that Andrew needed more paperwork, I explained to the rep that nobody had called and asked for any but she quickly replied we're asking you now. I spent money faxing 18 documents for $18 so that I could expedite the issue.
Again a couple of weeks go by and I call again just to be told that they needed more documents, by this time I'm in a bad mood to say the least.
I send in the supposedly last page and specifically ask the rep if that's it and she replies YES WE'RE GOOD TO GO.
A month goes by and nothing, I call Andrew 3 different times and always get his voice mail.
I finally call the main number and get another rep and have to identify myself all over again, the rep tells me Andrew is no longer with the company and there's a new rep working with my case her name is Yuen (not sure of spelling).
I contact my new rep and get her voice mail (what a surprise!) and left her my whole story.
She called me back surprisingly and heard about the whole story and would have an answer for me in 24 hrs.
Well when I did not receive a call back I called her and left her a message twice.
At this point 5/13/11 I decide to go to my local Wells Fargo bank to see if they can help me. The young lady got a hold of someone and handed me the phone. The rep asked if I could hold on so that she could locate my rep. She came back on 5 min later and told me that the rep was just terminated that morning.
I just lost it, the rep explained that her manager was in a meeting and could not help me but would call me back Monday with an answer for me.
Come this Tuesday 5/17/11 and still no answer I decided to call. Once again I have to tell my whole story to yet another rep (Susan SWK) and she tells me that a new rep has been assigned to me as of 9:41 am but she could not see the name or contact number yet.
She promised she would let them know the situation and have them call me ASAP.
Today 9/18/11 I get a phone call from rep number #3 (Adam S.) and as all the numerous reps before him proceeds to apologize and says he's here to help me out.
Now get this, they need the whole forms again since it's past the 15 - 30 day mark. I had to ask at this point without loosing my f...ing mind what about all the forms I sent in.
He tells me that they're no good and need to update them. He starts to explain to me what a loan modification was (something no one yet had explained to me) and from what I got from it was :
Ex: Monthly mortgage $977
Ex: Monthly after modification $177
Ex: Balance carried over $800
This goes on for 3 months after that if you're back to work and up to date your next payment is $977 plus balloon payment of $2400 ($800*3=$2400). ARE YOU KIDDING ME HOW DOES THAT HELP ME!.
Adam goes on to say that if you're still unemployed we can do another extension for the next 3 months and I quickly reply "then I will owe $4800 balloon payment right". He replies yes but...
I just tell him that if someone had told me this 8 months ago I would have NEVER asked for help. I told him to shove it all up their ### and hung up.
I called them back a few minutes later and spoke to Adam's boss (Josh) to ask him if this is a joke. He proceeded to repeat the same garbage and adding another tidbit.
They would not be able to help me right away because they have a backlog of foreclosures first to work on and since I was current I would have to wait for help or apply for a different plan.
So the jist I got is that unless you're in foreclosure they don't give a ### and if they do give a ### that kind of help is not helping you but them instead. I have 10 years left on this mortgage and I'll do the best I can but Wells Fargo can kiss my ###.

I purchased a car with my father as a co-signer using wells fargo auto finance. I had allstate as my insurance and wells fargo added balboa for collateral insurance. Unfortunately, the allstate insurance had a small lapse. What made things worse is during the small lapse, the vehicle began rolling down a driveway and smashed into a tree causing the vehicle to be totalled. Balboa paid wells fargo, but I was informed that I still owed over $1, 000. Wells fargo's collections began calling my father, who has been plagued with multiple illnesses trying to get money from him.

My mother told them time and time again that my father was sickly, but they refused to let up on the phone calls. Eventually, my parents had to file a complaint about receiving the calls. I tried to talk to wells fargo time and time again, only to be faced with the rudest people I have never had the pleasure in speaking with. How could I owe money for a vehicle that had been totalled, and paid for by balboa and still be responsible for payment?

Now the fun would begin. The vehicle, which was sitting in a driveway for over a year had vanished. I figured the wells fargo had finally removed it. More than three years later, my father tried to obtain a loan only to find out that wells fargo placed a "bad loan" on his credit report. Furthermore, wells fargo demanded the loan be paid in full. So now, wells fargo received money from the insurance company, took the vehicle, ruined my father's and my credit, and is still demanding money. I decided to call wells fargo once again on 5/17/11 and spoke to the rudest person ever, rubin, who began yelling at me, etc. I'm sitting here wondering if the call was recorded for educational purposes, if so, I can certainly understand why everyone is so disgustingly rude.

Now, if one should really think about it, why wouldn't the vehicle be considered repossessed? If that had happened, then wells fargo would have written the loan off. Instead, they have been holding this loan for over three years expecting to get paid. I feel as though they are nothing but a bunch of thieves. They accepted the insurance money, they took the vehicle and now they are ripping off the public. Guess it's time to contact the bbb, banking commissioner, my lawyer and perhaps the national news.

I pray for anyone that has to deal with any wells fargo product.

Checking my Wells Fargo bank account, I noticed two unauthorized charges to checking account on 5/16/11 (1) $57.61 and (2) $2.97. I have no idea who or for what these items are; nor were they ever authorized by me. I have no idea who or what this company is: AlliedW.com and especially I did not authorize these charges to be debited from my personal account. How this occurred, I have no idea! See attachment.
Rosetta Foster

Wells Fargo Attachment:
Sign Off | Home | Locations | Contact Us | Online Security Guarantee

Transactions
• Show Transactions
• Find Transactions

Show: for
Set Default View
Date
Description
Deposits / Additions
Withdrawals / Subtractions

Pending Transactions( What's this? )

05/16/11 CHKCARDAlliedW.com1888London GB $57.61
05/16/11 AlliedW.com1888London $2.97

Tow years ago we opened an account at wells fargo for ourserves and our son who lives and studies in another town so we can move funds to him. When we opened an account we were told to open savings and checking accounts for us and a checking account for our son and the minimum amount needed to have them for free (no monthly fee). Then we learned that the bank closed our savings account: they charged all the money in 10 monthly increments for monthly service. When we came to complained to our local branch we were told that our local branch does not have the entire history and we should call 800 number; at the 800 number we were told that the history in not available either and we need to see a manager at our local branch. We were also told that our checking account is fine and no monthly fee is required to maintain it. Guess what? today we got a statement with a monthly fee; called 800 # - and heard again: we do not have your history, go to the local branch... which I plan to do tomorrow. Now I am looking to what bank/credit bureau we can switch to get out wells fargo... Wells Fargo's business practices are bait and switch and unscrupulous.

To Whom It May Concern,

Hi I live in Vancouver and I brought my daughter to Provo (starting school) and open an account with Wellss Fargo. I have never had such a lousy bank ever in my life. I open a join account with my daughter and never have I thought that opening an account is so difficult. It took the customer service 1.5 hours just to open an account for us and answer only 5 questions out 10. Wells I can bear with it. I left Provo and came back to Vancouver. I access to the online banking and so far so good. I can put in money for my daughter and she can access it. Yesterday my daughter called me saying that she cannot use the ATM to get money and was told that her account was deactivated. It was devastating as she needs money. She called me and I tried to access through online and could not access. I called Wellss Fargo and try to resolve it. They told off that I do not have an account with Wellss Fargo. I am really up sad. My called was pass on to one customer service to another and it lasted 1 hour and nothing can be resolved. I then called the branch I open the account with and they was trying to investigate what happen to my join account. Wells after a 40 minutes investigation, they found out that my account violates the US government ruling. To cut it short the customer service personnel that help us open the account make a serious mistake. He put me as the primary holder and my daughter as secondary. It is such a stupid mistake that Wellss Fargo made. Wellss Fargo professes to be the best in that area and yet these things can happen. Wellss Fargo did not even contact me that they have sent my money back to me via mail. As my daughter needs money, I have taken a night flight to Utah and gave her the money she needs. Wellss Fargo is such a irresponsible bank and I am so disappointed with Wellss Fargo that put me through hell.
I demand an answer as to why I am not contacted when Wellss Fargo closes my account. Here is some information of my account.
Name of account: Ariel Mun Yi Chan and Hing Kain Chan
ATM number [protected]
If I am not getting a proper answer, I will make sure the whole knows how responsible Wells Fargo’s is.

PISS Off Customer,

Eric Chan
May 12, 2011

I returned my five-year old leased vehicle to the required location which turned out to be an Auction House. I was told just to drop it off, they did not examine it in my presence. Next thing I know I get a $1, 800 bill from the Wells Fargo Auto Leasing -- of which $1, 400 was excessive wear and tear and $400 was their end of lease fee. I requested a copy of the idemized bill and they sent me a bill with over $4, 000 of items -- highlighted for billing were floor MAPS ($80 for 4 mats), TIRES ($640) OIL CHANGE $28 and the list goes on and on. There was ONE legitimate issue as there was a crack in my tail light -- I paid it. They keep HOUNDING me with multiple phone calls a day.

Chevrolet Malibu LT 2004 Purchase in 2007 I requested only 4 yrs finance. After purchae of the auto I toke the auto back to be service and the brake is not workin proper. It was no result in finding a problem. . I remind them of on the brake next day and when the auto was service.
This compaint was reported to BBB on respond from the dealer. Now since I had an accident with all new parts in the fron the auto is working better than ever. I ask the dealer to make an exchange on the next day . He will make an exchang for anew auto . I woud except if the new auto payment is the same . He say the payment will not stay the same . I refuse the offer becaus I was not able to make a large payment because I have to make house payment also. I ask to ake an even trade or just 5000.00 with interest to be credit back to me for this suffering and taking the car to be service and they neglect to repair while under warranty. I need help because I need sime m9ney back from them for this suffering they have cause.
Thanks
Ida McEachern
[protected]

I have been a customer of Wells Fargo for over a couple of years. I make normal deposits, with the normal direct deposit. I have my husband and I on a checking and savings account, my daughter a teen checking account, and our two boys cash cards; all are linked to my account. I went to the store on Saturday (day before Easter) and my card was denied, I kept trying all the others one linked to this account. I checked my balance via my mobile and money was in bank. I called customer service and I was told that all my cards and account were closed. I worried of course and called the fraud department because I am scared of someone hacking into my account. I could not believe what I heard. I spoke with three people in accounts and they were all supervisors and managers. I was told that I had two checks that I deposited (received from other people) that bounced and because this happened, they closed my accounts. After further discussing the issue with the three people, they finally all three said, "your account is closed, the money will not be returned until 10 working days from that day, and Wells Fargo no longer wants you as a customer." I SWEAR, up and down, this is exactly what was told to me. My money is still locked with these people, all the bills that were submitted were kicked back, and I am not allowed to touch my money with them until they have decided that my account transactions have been cleared. OH and of course, my three children did not get to celebrate Easter the way we always do. I will never, ever, use Wells Fargo for anything and I am passing the word of just how crooked they are to my friends, family, and to who ever reads this.