Wells Fargo
Reviews and Complaints

having similar problems with WF trust dept -- they hold on to trust money with multiple excuses for failing to distribute. excuses go on and on. But they keep the fee percentage up by holding the money that should be distributed.
need too know how other beneficiaries fare and voice this practice

Wells Fargo is doing the same thing to me. I have waited 1 year for them to settle the trust and nothing. They are blamming it on the government because of the no estate tax law for 2010. You must have a lawyer early on.

Received an email saying I was overdrawn & please deposit funds to cover. Checked both our accounts-nothing short. Our phone isn't working so I emailed bank -so many times we get these overdradt notices & there is nothing overdrawn-figured it was another error. I knew I had about $14. bucks, I deposited a $10.00 rebate check, went to the store spent about $5.00, stopped at the other store spent about $10.00, get home, sign on to see how close to broke I was, & big surprise! Things are different, Bank had charged a $30. fee for an advance, overdrawing me & charged $35.00. I emailed again-angry-told bank they can't charge me a fee because they charged me a fee that did not need to be charged. They said no. Next day-things are changed AGAIN, it shows I repaid $100. advance plus a $30. advance fee(should have been $10.) with about $14.00 remaining.Made a copy of this.I replaced the 2 store amounts & emailed bank about the error. Nailed me again w/2 more overdrafts. I told them it's wrong & I'm not paying.No more ripping me off.There was no overdraft.Anything that went out had a deposit with it.Bank changes dates & lineup of charges, things disappear so you don't know it was ever "pending", too many tricks to keep up with. On SSDisability & am very careful-can't afford od fees!

I recently moved and changed
my bank to Wells Fargo because my old bank (20 years) did not have a branch near my new home. In the 4 months I have been at WF, I have been hit with 3 OD fees. I use my debit card most of the time and check my account several times a day. I note my balance, what cleared and what is pending. Most recently, I wrote a $20 check on a Thursday night and my paycheck direct deposited at 12:01 Friday. They bounced the check, citing "day of origination" even though there was ample money to cover the check by the time it posted. I had money in savings, and didn't think I needed to transfer since
y paycheck was going to be deposited in a matter of hours. In
my 30+ years of banking, I had never heard of this, nor has it ever happened to me before. I had $18.98 in checking with nothing pending and $3560 in savings. What is "date of origination?" I called a local credit union (where I wi be banking from now on) and they never heard of this either. They go by what is in your account when the check/debit posts.

And piled fees on top of fees after i tried to pay off the fees and they kept slipping a new one right under the time limits! even after i canceled the accounts they kept fee piling and calling ten times on a Sunday to harass me! I told them to stop calling and they refused and would not cancel the accounts! They would not listen and repeated there rhetoric like checked out drone monkeys! I told them i will abandon the account!

Who do these people think they are? And why do they get to get away with it?

It was like paying protection money to the mafia!

DO NOT DO BUSINESS WITH WELLS FARGO ON ANY LEVEL!

In my opinion they are a rip off lying cheating corrupt corporate entity!

I like so many do not understand how they account for overdraft charges . Even with a positive balance they said that my account overdrew the preceding pm. Without any deposits the next day I still had a positive balance . They also did not count a 500 dollar deposit that was pending. I just really don't understand . When I ask for an explanation all they did was read the checks to me that had come through my account. It is very clear to me that this bank is a true rip off. How can they get away with this. The overdraft fees amounted to $200.00

We are a military family who had wachovia when wells fargo bought them out.Most banks pay military at midnight or even a day before not wells fargo.They charge us 35.00 on the morning of pay day because when the bill came through at 6 am, they told me they hadn't release our money at the time.It showed the bill was paid though after we got our deposit.I called customer service and she bluntly told me thats the way the bank roll. Now i have to tell all my creditors dont debit my acct before 9 am because I will be charged 35.00 if it comes before 9.Wells Fargo is a rip off to military members.

I am a customer and I was charged 35.00 overdraft fee after I made a deposit I was overdrawn but I called and spoke to Brandon at customer service and he told me if I make the deposit by 9am that morning I would not be charged a fee well I was so I called back and was treated very rude by another guy he said I can't help you so I asked for a manager and he said why he will yell you the same thing if this is how they treat people no wonder why everyone uses TD bank which I will be doing they treated me like trash and lied to me !

Unfortunately, most of the comments that disagree with the person complaining totally lost the point, which is overdraft protection was set up for the purpose of avoiding overdraft fees. Wells Fargo is obviously deceptive in marketing overdraft protection as it is common knowledge that overdraft protection covers all types of debits off an account.

Some people do not understand the purpose of overdraft protection and how it is supposed to to function and therefore it is best to simply ignore them.

I cant believe you are a pilot and an adult.no adult act so ###ly childish trying to condemn everyone as if you knew it all.you must be one of those ### up pilots who drink taking it out others.

nobody ask you to be on this site if you are tired of people complaining about whatever. your point is very irrelevant so shut up and get a life.I guess you think all banks should rip people off and its ok.you must be a republican

You are certainly over heated about a comment that doesn't concern you, either you are working with that bank or you have a mental problem and forgot to take your meds today or even worse you might be servicing that bank employees by getting on your knees or bending over.

this is not the first time i have had trouble with WELLS FARGO .I have a credit card with wells fargo.the credit card payment due is on 08/13/2011 .(till 1 p.m) that is what i was informed last time i checked . and today when i open my account at 10 .27 am 08/13/2011 am to make a payment on the account i am charge a overlimit fee because according to them "technically today is Saturday and not a business day and I WAS SUPPOSED TO MAKE A PAYMENT YESTERDAY ON 08/12/2011 .what is the point of a due date i wonder . how long is it going to go like this .? they suck the money out of you and every you call them " its not a bank error"...i m going to do everything i can to make it stop ...

i absolutely agree that people need to ban together and SUE WELLS FARGO! They do pull stunts and have a list of excuses that they pre-print so they always have a come-back even when it makes no sense whatsoever! THEY TRIED TO GET ME TO PAY OFF MY CAR TWICE after it was deemed a total loss and already paid off!
WELLS FARGO ARE SCAM ARTISTS! IM LUCK I REMEMBERED THE NAME OF THE LADY THAT OFFERED ME A SETTLEMENT ON THE PHONE ! IF I HADN'T, I MAY HAVE BEEN STUCK PAYING THE DIFF.! I dont remember what the balance was before the theft and wreck of my car but the insurance did not pay the whole amount... so... the remaining balance was like 1600 or something SO THEY OFFERED ME A SETTLEMENT which i jumped on. They offered to take 800 off the balance if i would pay promptly, i had just gotten a large tax refund so i jumped on it and told the lady i would go straight over and pay in person! Now REMEMBER, i went to pay in person and not over the phone because i was afraid this very thing would happen!
THANK GOD I DID PAY AT THE BANK WITH A CHECK BECAUSE A FEW MONTHS LATER I GOT A LERRE SAYING I OWED THAT 800 ON MY BALANCE!
THANK GOD BY THIS TIME I KNEW WELLS FARGO WELL ENOUGH THAT I STARTED TO KEEP PROOF OF EVERYTHING I DID AND PAID TO THEM TO COVER MY OWN ###! I REMEMBERED THE LADY AND DEPARTMENTS NAMES THAT OFFERED ME THE SETTLEMENT AND CALLED AND RAISED HELL! I didn't get stuck with it afterall but the fact that they TRIED... just infuriated me because there ARE wealthy people or not so wealthy who have bookkeepers pay their bills and i think they try and take advantage just to see who out there is STUPID ENOUGH to pay off a car TWICE! F$CK Wells Fargo!

This has been the WORST experience of my financing life. They are rude, inconsiderate individuals. They talk down to people, they in no way shape or form try to assist when a borrower has a hardship and calls and makes them aware of the issue and asks how can we work this out for the time being. I will never finance another car through this company again! I cant get the car paid off soon enough! JUANITA in the Roseville, CA office is the most horrible person I have ever spoken to before.

I have had to deal with this company for 3 years now and have had enough of their harassing phone calls not just to me but to relatives! I have had to prove with receipts twice, that I am not behind on payments and yet every month I get harassing, threatening phone calls that they are gonna pick up the car if payment isn't made by 5! I have faxed them copies of receipts and they will fix it only to start again the next month. I am doing an early payoff just so I don't have to deal with them anymore. I wish there was a way to make sure that nobody uses them to finance their vehicle purchase! STAY AWAY FROM WELLS FARGO DEALERS! none of this happened until they changed from Wachovia to Wells Fargo.

I've called this bankruptcy division 5 times in the last 10 days. Each time I've been put on hold 5 times (twice today) and been on hold for at least 20 to 30 mins each time. Attempting to a supervisor in Customer Service I was put on hold for 11 mins! Financial Services is the only place that handles bankruptcies like mine. I only want to find out if I owe a payment this month! I work 5/24 days- do they expect me to be on hold that long when I'm at work? Today has been a total of 51 mins with still no answer by the dept.
My account is [protected]
Julia Standish
2609 NE 195th C302
Lake Forest Park, WA 98155
Thanks very much

I was recently married and moved from Mississippi to Florida. I called Wells Fargo to start the process to change my last name on my auto loan account and title, and also to have my car titled in Florida instead of Mississippi. They told me to fax the marriage license along with a photo ID to them and they would file the name change. They told to go to the DMV to request the paperwork to have the car title transferred to FL from MS. I faxed the necessary documents to have the name change and a week later received a letter from their titling department stating that I needed to ask the FL DMV to process the name change for me. I called WF back and explained that I had not yet filled out the paperwork to title my car in FL and that my car was still registered in MS so going to the FL DMV would be useless. She kept saying over and over again "Well I just don't know then" "Different states have different laws" . Needless to say nothing was solved.
I explained that I had asked the DMV when I was there last week if the to get the paperwork for the title if I could just do the name change when I processed the title change from one state to another and they said no that I had to have Wells Fargo do it by faxing them the info and that is what the customer service rep at Wells Fargo had said last week as well.
I also have an auto loan through TD Auto and have started this whole process with them at the same time I did with WF and have had no issue from them, They processed all requests without any back and forth nonsense. That is how I know that this mess with WF is just a bunch of bs. It appears that someone doesn't want to do their job.
This is the 3rd run in I have had with WF since I started this auto loan with them in Sept 2017.
The first one was having them harass me constantly about payment for a car on my account that wasn't even suppose to be on there. I explained several times that I only had one car through them and that that other car was not suppose to be on my account. They finally realized their mistake on that one. WITH NO APOLOGY.
The second run in was when I wasn't receiving monthly statements from them. I called to verify that they had my address and phone number correct and the guy that I spoke with was a complete a*s and told be that if I would "Be quiet for a minute that he might could help me".

I am so SICK of Wells Fargo Dealer Services! DO NOT use them unless you want run arounds and rude reps every time you need to get something done!

WELLS FARGO ARE A BUNCH OF BAD ### AND ### THEY HAVE GONE INTO MY HOUSE THEY HAVE HARASSED NIGHT AND DAY. THEY HAVE INSULTED ME AND HAVE HARASSED BY RELATIVES. THEY HAVE SENT STRANGE PEOPLE TO MY HOUSE. THEY HAVE INSULTED ME ON THE PHONE EVERYTIME WE TALK, THE OTHER DAY I JUST CALLED TO FIND OUT HOW MUCH I OWE TO MAKE A PAYMENT THEY TOLD ME THAT IF I COULD NOT PAY WHY DID I GET THE CAR GET THE MONEY FROM WERE EVER YOU CAN SO YOU CAN PAY THEY KEPT ME ON THE LINE FOR 10 MINUTES JUST TO SWITCH ME OVER TO SOMEONE ELSE WHO TREATED ME WORSE, AND TODAY I GOT A CALL FROM SOMEONE ELSE AT WORK TELL ME IF YOU CAN AFFORD THIS CAR THEN WE WILL HAVE TO REPO IT, YESTERDAYS PHONE CALL WAS JUST TO TELL YOU THAT WE CAN HELP, I SAID NOBODY TOLD ME THAT THEY COULD HELP THEY JUST SAID THAT YOU HAD TO PAY AND THAT IF I CANT PAY THEN GET THE MONEY HOW EVER YOU CAN.I SO REGRET MY HUSBAND GETTING A LOAN FROM THEM. ALL CONSUMERS OUT THERE DO NOT GET A LOAN FROM WELLS FARGO BECAUSE YOU DONT KNOW IF YOU WILL LOSE YOUR JOB ONE DAY AND CANT PAY WELLS FARGO WILL NOT HELP YOU! THEY WILL SCREW YOU!

[censored] they don't make it diificult to pay! they locked me out of making an online payment for a bill that was just over a month over due and made me call them up to pay an extra $10.00 processing to pay my bill in addition to the $15.00 late fee! F*CK WFDS!

No company will intentionally make it difficult to pay, if you have to keep giving them proof of your payments then there's something wrong with the way you're paying. You might want to double check the codes you're using.

President Dealer Services [protected] they helped me with my problem

Hello this is Julio Dominguez, I am very upset because Well Fargo took my 71.11 out of bank it was very rude. I like to decide to appeal complaint to against this Well Fargo. ok Please thank you very much.

I know exactly what you are talking about I am on the other end, I am the buyer waiting since April with no reply from Wells Fargo. You sound like the seller of the property I am trying to purchase, because he is being told the EXACT same thing. I am so fed up with waiting and looking for house I may just continue to rent. I can still take advantage of the first time homebuyer credit if I can close by the end of the month. Which doesn't look like it's going to happen. For anyone looking to purchase a short sale from Wells Fargo don't waste your time it will probably never happen.

Michelle

I am also in the military and have been a Wells customer for over 16 years. I went to talk to the branch manager IN UNIFORM, in a small midwestern military town and was treated like total crap. Wells Fargo doesn't care about servicemembers or long time customers. All they care about is stealing as much of our hard earned money as they can.

The same thing happened to me, except worse. Wells Fargo took all of the money out of my active checking account to cover the negative balance in another account. They call this "right of set of." They took every penny of my checking account while there were checks pending, and deposited it into an account that was more negative than my checking was posiive. As a result, I ended up with 2 negative accounts, and my rent and utilities all bouncing. This makes Wells Fargo very happy since they get to charge me 35 bucks for every NSF and returned check. I talked to the branch manager and he pretty much told me Wells Fargo had the right to reach into my account and take whatever money they wanted due to the contract I signed when I opened the account. Then he basically told me to F off and go away.

We too are bombarded by their relentless, rude calls, beginning on the 5th of the month. They want their money on the 1st of the month. The 15 day grace period, required by LAW, means nothing to them. If you have not paid them by the 5th you will be called at home beginning at 8:30 am on Saturdays and Sundays, up to 3 or 4 times a day, up to 9:30 at night. They will also call you at your workplace. We have NEVER been late past the grace period. They asked us if we were having "personal problems" too. How rude of them to harrass and disrespect their good customers like this. I'm sure they don't get much repeat business. I will never deal with them again. We have had a mortgage with them for only 5 years, I don't think I can stand another 5 years with them. We have had a mortgage with GMAC for 25 years and they have NEVER called us! Stay away from this company! They will harrass and hound you to death for no reason.

I had $300 turn up missing from my checking acct. When I called W. Fargo they said that someone had charged my Check Card . They told me I would have to file a theft report, which I did, and they said the $300 would be returned. About 30 days later W Fargo took the 300 back and told me they thought I was lying! I filed an appeal and they gave me back the 300, again, a second time! About 2 months later I received a letter which said that they had decided in my favor and I would be able to keep the money. 15 days later 400 disappeared out of my account ! I am going to get another bank next month. I swear that this is a true story. I am 60 yrs old on a military disability retirement . I saw the above letters about Fargo and I wanted you all who read this to know my story.

I had $300 turn up missing from my Checkings. When I called W. Fargo they said that someone had charged my Check Card . They told me I would have to file a theft report, which I did, and they said the $300 would be returned. About 30 days later W Fargo took the 300 back and told me they thought I was lying! I filed an appeal and they gave me back the 300, again, a second time! About 2 months later I received a letter which said that they had decided in my favor and I would be able to keep the money. 15 days later 400 disappeared out of my account ! I am going to get another bank next month. I swear that this is a true story. I am 60 yrs old on a military disability retirement . I saw the above letters about Fargo and I wanted you all who read this to know my story.

I agree...contact the OCC. Wells Fargo is the worst bank I have ever banked at. The literally allowed fraud on my account. When I reported my card lost/stollen they never cancelled it, it was a business account so it took me several months to realize the card was still being charged. When I called to report it they saif it was my fault for not realizing it sooner. I cancelled the card...isn't that enough? BAD COMPANY... they steal they cheat and if someone steals your money they do not protect it.

im having the same exact problem... they are showing i have made zero cash deposits to my savings account at all since it has been opening when i deposit more into my savings than i do my checking! and customer service said without a date, time, and amount they basically cant do a damn thing. F wellsfargo... your money is not safe! im missing several thousands of dollars im sure now... when i thought it was only a $200 descripency. WOW.

Titanium Solutions is a company comprised of five exiled Vice Presidents & General Managers of Wells Fargo, Bank of America/Chase/JP Morgan, Wachovia Mortgage and Lending Tree. It is strictly out of politics that Titanium Solutions exists, pressing colleagues of former employment to keep them in the loop of profitability and is at the expense of borrowers, those applying for home loan modifications.
After submitting all documentation to your lender for a home loan modification, your lender sends Titanium Solutions to your home, threatening if you do not sign your home over to Titanium Solutions, your home will foreclose immediately.
When Titanium Solutions, Wells Fargo Financial contacted us, we were given instructions not to contact an attorney and not to communicate any further with our lender, if we wanted to have our home loan modified. Titanium Solutions then came to our home & threatened, if we do not sign our home over to Titanium Solutions our home will foreclose immediately.
Titanium Solutions states on their website that they only recruit licensed realtors and this is not true. Realtors presumably licensed & desperate to obtain listings, will sign on with Titanium Solutions and pay their online course for $150 to get referrals of borrowers attempting to modify their home loans. Titanium Solutions then sends a rep to contact the borrower with instructions to the homeowners, to sign their home over to Titanium Solutions with the threat that if this is not done right then; the borrowers home will foreclose immediately. If you do not do this, the rep will take a snap shot of the front of your home that Titanium Solutions pays $25 to the rep to do and $50 if the rep can bluff their way into your home to take interior photo's of your home and $100 to the rep if the homeowner signs an agreement surrendering titile of their home to Titanium Solutions, making you no longer the homeowner. All of this is at the expense of the homeowner/borrower/modification applicant, tacked onto the loan amount.
After we qualified for our home loan modification and fought off Titanium Solutions, we received several calls from Wachovia Mortgage/Wells Fargo newly formed "Liquidation Dept." (our caller ID also showed: World Savings) instructing that we send $100K to our lender for them to proceed with our home loan modification. Going to Mike Heid's Office, co-president of Wells Fargo, this was of course denied of any such doing on their part. Even though we recorded the phone calls, dates, times and the names of the individual/s making the demand.

This is not part of President Obama's Home Recovery Act, to help homeowners keep their homes.

While it is not permitted for the lender to post a "sale date" on the borrowers home while applying for a home loan modification, our lender did post a "sale date" to foreclose. They "postponed" the "sale date" when we brought this to their attention and found that they had us continually re-apply for our home loan modification first with HAMP, then their in-house MAP1 and more recently MAP2 each with different specifications. As we were continually put off, we asked why and never were told. This is while the lender continued to add late fees & attorney fees to our loan that now precludes us from obtaining a home loan modification as our principal balance is now higher than what our home is worth. Questioning the "attorney fees" our lender said those fees accrue from the reconveyance company. Inquiring with the reconveyance company, they have no attorneys and do not tack on additional amounts of the loans as they are only the process servers.
It is safe to surmise that federally funded lenders have their own agenda separate from making home loan modifications and that equate to their making windfall profits at the expense of borrowers. It is fortunately, President Obama is now aware of this and has stopped incentives for these lenders; making an effort to control unscrupulous loans not intended to help homeowners keep their homes.
Suggested is to go to a membership owned lender such as a credit union, where you will not find they are far more ethical and not federally funded. Those few that obtain home loan modifications are required to agree to automatic monthly mortgage payment withdrawals from borrowers' checking accounts and then a balloon payment. Bank of America is notorious for arbitrarily stripping its borrowers checking accounts and asking questions later.

I completely agree. Wells Fargo home mortgage is the worst company I have ever worked with. I am a realtor in CT and one of my clients used them. We dealt with a guy by the name of Roberto Carleo. Worst loan officer I have every worked with. He could care less about the closing the loan, never returned calls and when I would call him more than once a day to get an update he would send me an email saying stop calling me. HORRIBLE. Don't ever use this company especially this guy!

I am so sorry for you, we went thru similar with WF. ow can they get buy with doing so many people wrong and the govt. not step in and make them accept loan modifications?

I am in the same boat. My husband has small cell lung cancer and is on permanet disablity, which is less than $1500. a month. Our mortgage was $672. a month. I asked for a loan modification in May of this year. I too checked frequently to be told it was being processed. In August, I get a phone call saying "Why have you not made a payment towards the temporary forebearance agreement"?. I said "what agreement". It seems that in June we were granted a temp. forebearance agreement, but the paperwork was not sent out. We recieved paperwork on August 12th. I made the first payment at the new amount (or what I thought was the first payment) on September 3, when the social security disability hits bank. On September 9th we get a call saying you owe $2687.79. If it is not paid by October 5, they will start foreclosure. I said what about the temp. forebearance? She said oh, you defaulted by not paying June, July and August. I said how can I pay something when I didn't know about it until August 9th? She said resubmit paperwork as it is out of date now. I did that on September 9th. From what I have read, this is going to be an on going fight. Her last comment was cut back on expenses, when we had just gone over the fact that we can't pay our utilities and mortgage. What would I cut back? She said well, just try. We get food stamps, have an autistic adult child, and custody of two young grand children. Of course we get not a dime from either parent. When we do get some child support, the state of Texas gets their cut first because we get a whopping $128.00 a month in TANF What a mess. If anyone can tell me anything good about this situation with Wells Fargo, feel free. My email is kittykatkay62@yahoo.com God Bless all of us.

Listen - after several unfortunate years of dealing with these crooks, I have to say that you are one of the lucky ones. They have for years attached insurance to my loan when I had repeatedly sent proof of insurance to Balboa and Wells Fargo Auto Finance. They insist I don't have insurance, have zeroed out multiple payments that I have made and went as far as illegally reposessing the car. Not to mention attaching a number of late fees when the loan has been paid on time for over four years. Luckily, the car is now totaled so INSURANCE is paying off the loan and they are out of my life. This doesn't mean that there isn't action that can be taken via their corporate offices. Someone needs to alert the higher ups what the varoius collectors are doing because they get brownie points for collecting obscene fees and attaching this Balboa to loans even when proper insurance exists. They're in bed with Balboa and the US Government and have an obligation to continue to be theives. This will stop once they have to truly compete in a free market but in the meantime, several class action suits have been launched.

I have been using Wachovia for years and have never had any of the problems that you mention. I have disputed several charges and have never received anything but excellent service from them. It sounds like there is more to the story than what you are saying.

My father purchased a home in 2010, a mother/daughter home so they had a place to go to when they came up from Fla. The mortgage was & still is with Wells Fargo. Unfortunately my father very unexpectedly passed away in 2012 and my mother, who was diagnosed with Alzheimer's/Dementia, came to live in the home my father purchased and we have been living at and paying the mortgage from day 1. We were told to go through the assumption department to assume the mortgage which Wells Fargo said it wouldn't be a problem since it's nothing like going through the purchasing process. We were then told, after being switched to a new loan assumption person TWICE, that even though my husband makes 6 digits a year and the only credit we had, and I repeat HAD, was our oldest sons school loan, "WE DID NOT HAVE ENOUGH CREDIT BUT THE CREDIT SCORE IS REALLY GREAT" that we needed to get 1 or 2 credit cards, make the payment on them for 6 months to a year then reapply again, we did... and got told "we have to much credit out now". We've done everything we could to try & have the home we have been paying for, even with the monthly payment going up every year since my father passed, my mom who needed 24/7 care, myself being disabled but not collecting any money, not receiving a penny from my sister who was taking care of my mothers expenses, and she passed here at home, with us. Wells Fargo also told us that since it's an FHA loan, that makes it easier, and the fair market value of the home now is almost $30, 000 less than what's owed on mortgage. Stuck between a rock & a hard place. We've put a new heater & a new central air condenser in along with a completely redone with everything new bathroom, so it's not like we're just sitting around. Wells Fargo is just a lousy bank & even worse mortgage company. We were told to just walk away, but I can't do that knowing it would not only tarnish his name even though he's passed away, but they would also come after us for the amount owed after it was sold and also go after my parents estate even though my name isn't even mentioned in their wills & neither is this home, my father meant to but didn't change the will and passed away unexpected. If someone can help with advice PLEASE LET ME KNOW.

I am currently being foreclosed on by Wells Fargo Home Mortgage. My husband died unexpectly and they went right to my jugular! I have my Congressman, Trey Gowdy assisting me in getting an investigation started in their unreasonable demands and under handed ways. I was asked to provide Wells Fargo Home Mortgage with a deed in my name withing 7 days. My late husbands estate is still in Probate. I did get the deed transferred and sent the paperwork I received from the county, notorized of course along with a page where it showed me as owner of the property.
After waiting more than 6 weeks for them to approve my paperwork as I was told they were "behind", I contacted the CFPB with my complaints which are many against Wells Fargo Home Mortgage. I recevied a letter from a Senior Vice President stating that they would have an answer to my complaint within 7 days. I heard nothing. I contacted the CFPB and was informed that Wells Fargo had asked for an additional 60 days to reply. I was mailed formal foreclosure papers and received them a few days ago. They can't answer my complaints but yet they pulled the trigger to foreclose? Seems strange. I have been charged large fees, had payments returned and can't get any answers. Be careful! This bank likes to string you along while the fees add up. I guess they are waiting until Christmas to give me a sale date on my property. I am living a nightmare.

What a horrible experience! I am not quite ready to write my story, yet, but I expect an official notice of foreclosure any day now. Wells Fargo is, indeed, guilty of unethical, fraudulent and nefarious business practices. I am in touch with an attorney who is a specialist in this area of law. I will be sending her some preliminary info, today, 04/29/2012.
Thank you for telling your story. It is sad and frightening to realize there are precious few corporations who are not out to sc__w us, so they can continue to buy our (?) government.

The bankers are crooks. They are getting richer while the middle class gets poorer. We are getting more and more like Mexico's two class system. The middle class is becoming extinct.

On April 21st and May 9th I posted comments on this site regarding problems with Wells Fargo. Since then I have written a number of letters to Wells Fargo and the Comptroller of the Currency and spoke with several, higher-level people with Wells Fargo. I have the names and addresses of the bank vice presidents if anyone wants to write letters. Wells Fargo's bank president is John G. Stumpf. His work address is: Wells Fargo Corporate Offices, 420 Montgomery St., San Francisco, CA 94104. His home address is 1090 Chestnut Ave., Apt.12, San Francisco, CA [protected].

For Wells Fargo it all comes down to taking your money and not honoring the interest rate that they promised. They refuse to refinance my mortgage that is already with them and they will not give me a refund of the $609 they took from me. Michael Salmon and Michael Dullea received their commisions as well as the title company and appraiser. Believe me, these people are liars and cheats and will wear you down. Wells Fargo does not have to answer to anyone. The Comptroller is a total joke and will just refer you back to the bank to resolve the issues. I am continuing to fight and may have a large number warning posters printed up and put on cars in their parking lot. For me, it's now a matter of principal, not money.

Have a similar situation with a 203K loan. I echo your sentiments. Poor communication, either incompetent or worse, unscrupulous. Have fronted 900+ and will leave it unless they close this quickly and immediately. My only consolation is that after nearly four months they've put that many man-hours into something that won't come to fruition

I used bill pay to pay my health insurance. To my surprise 45 days later I received a letter of termination from my insurance due to non payment. I have a serious disability and have COBRA. It's crucial I keep my insurance current. I was also in need of medical attention. When I looked at my statement I noticed Wells Fargo deducted the payment from account even thought the check was never cashed. I have emailed them and called them for 3 days now. I had to send my insurance company another check as well. Wells Fargo will not credit me back the money even though the check was never cashed. Now I am out that and the payment I just sent and this months payment. In other words, Wells Fargo stole money from me. I told them to stop payment and credit me the money. My insurance company said they never received the check. They say it's a process. I will be switching banks. I just changed to this bank a month ago. Wells Fargo is horrible and thieves!

If you get your money back, close the account and move towards a credit union :) their bank accounts have less fees and won't mess about.

Hey there I'm experiencing the same problem. I decided to refinance my mortgage with Wells Fargo in August 2010 and it is now April 2011 and I'm still stuck with their craps. It is a nightmare, they kept offering an agreement for a loan then at the end they say they can't do this type of loan and offer us something else. This trick keeps repeating. I'm still not giving up because they are fooling with me and trying to keep jack up the rates. I also gave them $500 and the manager is now offering a full refund. I'm looking to suit them. So you canceled your loan? You may contact me at i4hana@yahoo if you like. I know how you feel because I'm in the same situation. It is ridiculous !

We purchased a car with WELL FARGO in 2017 and have had no problem until about a month ago. They are claiming to have not received a payment from us but we had a bank statement that saids WELL FARGO clear as day. The also added there insurance on our payment because we twitched and they claim they never received verification. My husband has been hung up on and every time I call and speak with someone they can not do anything for me. What can I do?

Last year my husband decided to purchase a new car. Wells Fargo offered us the best rate with the least amount of hoops to jump through due to "state of the economy". So, it was a done deal. Here it is 8 months later, never late on a payment until last week when my husband forgot to make the payment. When he did make the payment, it was two days after the due date. No problem so we thought! Well by the 3rd day, they were calling my husband and I, what seem to be none stop, for the next 2 days "where is our payment?". My husband explained that he had made the payment online 2 days after due date gave the woman the confirmation number. Again we thought, "wow, don't be late anymore and what happened to "grace periods"?"! The following day, they began calling again asking "where is our payment?". Again my husband gave the confirmation number in a unusally calm manner. Next, he began arguing with the woman. Ten seconds later, he put her on speaker phone. She was verbally abusing my husband, who later explained he started aguing when she began saying we didn't make our payments, we were lying in an abusive tone. Twently minutes later my husband was continuing to ask for a supervisor. The woman stated "You have no reason to speak with a supervisor. You should pay your bills and they wouldn't need to call". Never I have endured such abusive behavior from a business perspective. I am ashamed to have given 3 years of my professional banking career to these people. Amazing how people change in just 10 years.

We have to stop this banking madness!

i apply for a loan with well fargo in feb. of 2017 and got my pre-approval letter, found a home got an appraisal and set a closing date for June 30, 2017 recieved a call on June 28, 2017 that my loan had been deny. ask why they stated because my 2017 disclosure income did not march up with IRS record. is this not just a BS. they has more than 3 month to verify those information. which i agree becuase my tax consultant made an error disclosing less of the my income to Irs. i had an amendment file in May, 2017 and provided prove of the amandment being recieve by Irs. but some jack dicided he just going to be a jack. this is the worst company and i am going to sue them for discrimnation under the fair lending act and reform off all myexpense during appraisal and other requirements they needed including compensesion for incovienance and a $1000 for my excort diposite . will not recommend well fargo to any one in regards to banking affair or loan or any thing at all. beware and stay away form well fargo. BEA

We have a mortgage through Wells Fargo for our rental home. I started receiving phone calls on the 3rd of the month stating this was an attempt to collect a debt. In our contract it states you have till the 15th to make payment. I always pay before that date. Sometimes we do not have the money right away so we have choice but to wait a week to make payments. Now this company will start calling on the 3rd and will call daily if not a few times a day untill you answer the phone. I am tired of these harassing phone calls. I wish they would stop this!

I was making payments on the car. I was trying to keep up payments and get caught up on them. I was about to pay everything down and be fully caught up when they sent me a letter about suing me for "$258.66" They then came and repossessed the car over this trivial amount, and demanded payment in full of the entire loan to get it back, a total somewhere around $4200. Their representatives called both me and my mother a liar and told me on the phone that I "apparently was not worthy of having the car." I have lodged formal complaints within the company it's self as well. But I am still unable to get my car over this, and am probably going to have to file bankruptcy over something this trivial.

It was ethical and legal in the state of CA. Community property. She legally owns half of what ever is in there hence the fact she can obtain the statements. Now why would you care unless you were trying to hide those assets?

I would document all phone transactions. I would not stop maintaining a complaint with customer service or collections. I would ask for an audit. I would call their Tracking insurance co Balboa for an audit as well. If you had your own insurance on the car and the insurance co did not list well fargo as the lien holder. Have them notify Balboa insurance of the insurance and adjust well fargo as the lien holder. They probably already placed a collateral protective insurance premium on you. This will increase your monthly payment. You have the right to have the adjustment amount question. Certainly if your paying private insurance too. Thy are real aggressive with phone calls. Try not to hide from the phone calls demand your rights under fair credit law . Take your documents to your State senator office, lodge a complaint. You have a battle on your hands, more people object the better the chances.

I am a first time home buyer and Wells Fargo has made it the worst experience ever! Ever! I opened escrow 3 months ago and WF has made every mistake possible. They take no responsibility and couldn't care less. I have done all the leg work and have been fighting every day to keep this deal together. I might lose my dream of being a homeowner next week Friday and WF won't even get back to me.
My rate lock expired in August and they suggested to "put it to float" which of course comes with a fee but seemed like the right choice since an extension sounded expensive. The fees they charge are ridiculous since it is not the Consumers fault the prcoess takes so long. Something really needs to be done about this.
Where do consumers go with these types of problems without having to spend more money by going to an attorney?

Celine, sorry to say I only have worse news for you. After applying for a refinance with Wells Fargo in February, I finally pulled the plug on it earlier this month (August). This is for a house my mother and I own. All WF did was offer frustration, excuses and delays once they got their application fee. After the umpteenth time of asking for the same tax returns, utility bills, proof of passive income, etc. I couldn't take it any more. Several rate locks came and went. I distinctly got the feeling WF had no intention whatsoever of ever processing our refinance. I'm not sure why they have a need to jerk people around like this. We have excellent credit and have never been late in four years with our current WF mortgage. I'm still so angry about what happened that I've told them I plan on exploring other options for this mortgage and all of our bank accounts.

BTW, I initiated a refinance on my own home with Bank of America in December and it closed the end of January (1.5 months), so I was not expecting Wells Fargo to be so utterly balky and incompetent.