Wendy’s
Reviews and Complaints

Went to the drive-thru at the new Wendy's on Chas Seivers Blvd in Clinton TN. Ordered 3 meals which they jammed into one small bag. Before I was able to carry it into my house, the bag ripped and my product ended up on the ground along with the drinks (I tried catching the bag before it ripped & fell). The drink tray tipped and 3 drinks ended up on the floor. They should have stronger bags or the person preparing the order should have put it into 3 bags. I am out a few meals but they've lost a customer for life. See photos in the garbage can

Two times in the last three weeks, the store on Elida Rd, Lima, Ohio did not have the soup at noon. The first time it was 11:45 AM and today it was 12:00 noon. Both times they were rude in there answer. I'm sure there are other businesses places that will appreciate my business. I don't understand why if you are going to sell chili that it is not ready at lunch time.

12/03/2021

TO:
District Manager of;
WENDY'S
KENNEDY TOWNSHIP
#2371
1705 PINEHOLLOW RD
MCKEES ROCKS, PA 15136

This is my 2nd attempt to contact an upper-level management officer that is a representative of this company. My 1st issue happened with my wife as she ordered her meal through the drive thru. She was verbally accosted by the staff, belittled for her selection. Another coworker disrespected the employee in front of her, using words such as "retarded and slow"

Today, at approximately 0745 I pulled up to the drive thru monitor, waited for about a minute. After no one greeted me, I pulled to the 1st window, which had instruction to pull up to the next one. I sat there for several minutes as I watched several employees in the store working and NOT acknowledging my presence. I honked the horn several times to gather one of the employees attention, then I noticed him speaking to another coworker.

Suddenly, a young African American black male abruptly approached the window yelling "What! What! What!". He then yanked the window up and proceeded to yell out the window "that he is busy with no help and the store will be open later". His aggressive manner was enough for me to now become defensive, as I felt that I had to defend my life from his approach, even though he was accosting me through the window.

I was verbally assaulted, felt threatened for my life that he was under this much duress as a result of not having enough staff to serve the customers that pay his wages. Something need to be done about this behavior. This is nowhere near "customer service" that should be allowed at any establishment, let alone a customer based one. In my opinion, even retraining the staff at this establishment may not be the solution, you may need to seek other employee's.

I am just thankful that I had enough restraint to take the verbal, threatening mannerism directed toward me without reacting back in a violent manner. We get it that the stores are undermanned however, this is no way to treat potential buying customers first thing in the morning or any other time for that matter. Please reach out to me to figure some resolution to this issue at this store.
Thank you

I live in Burlington, Ontario Canada. I went to a job site in Genesee, AB. I stayed in a hotel in Stony Plain. I went to Wendy's restaurant # [protected] and wanted to eat inside. The girl at the counter wanted to see my vaccination certificate. I told her that I was fully vaccinated and showed my vaccination certificate. She asked me my QR code. I said I belonged to Ontario and their vaccination certificate does not have a QR code. She said that I can not eat inside if I did not have a QR code. The hotel and the job site did not have any issue with my vaccination certificate, in spite of them being in AB, then why Wendy's. I had my take out meals and ate that in my car. I have read since all provinces in Canada do not provide QR code, QR code is mandatory only for AB residents in AB. The address of the restaurant:
Wendy's Restaurant # [protected]
St. Mathews Ave, AB T7X3B2
Phone # [protected]
Name of the girl : Gerdy

My name: Ravi Dhar
My phone # [protected]
My email address: [protected]@hotmail.com

Visited your restaurant off 71S at exit 165, was never given a receipt, @420p. Ordered single combo minus onion, large size, baked potatoe and chive, junior bacon cheeseburger w/ mustard and pickles. The potato was old ( have pics) no large on the combo, when we asked the kid in lite blue sweatshirt rudely said nope you got small. Then turned his back again to us. Laughing with another employee. The junior cheeseburger, no mustard, one pickle. Old bun on both burgers. I understand lack of employees, but with the ones you do have, properly train them, especially if working the drive thru. Not be rude and a smartass when asking about their order, then laugh with another employee. Have some kind of integrity within one's self. But I guess when you have lack of respect for yourself, you can't put that forward to other people!

Ordered above referenced salad today at the Wendy's at Buckeye Lake, Ohio. Paid cash. No receipt. Then upon receiving the salad (I have learned to always check the bag or there may often be an issue), only thing on the salad was lettuce and chicken. Really? There was dressing and pecans in a separate pkg. I advised the employee at the window the salad was far from complete. I get the salad back, with the cheese, cranberries added. When I get home there were no apples! Again, really. Such awful customer service! Nov 23, 2021 at approx 4:30 pm. Who would have thought I would have had to return the salad two times to get it right? [protected]@columbus.rr.com. [protected]. Barb Holbrook

I went to the 10926 Culebra rd, San Antonio on 19 Oct ‘21. I ordered a Baconator combo and a large chili. The sandwich was dry and not much flavor. The chili was only 2/3 full for the first thing. 2nd, the meat looked as if it was a frozen burger that was broken apart for the chili. There were many large chunks and they were flat and somewhat hard. And the taste of those chunks were like paste! The rest of the chili had a little taste. I could not finish it, I had to throw it away.

The service was pretty good! We go there often, because it's close to home and my wife likes the nuggets.

The Wendy's in Welch Wv is one of the worse I have ever been too. Service is a joke and order is wrong 8 out of 10 times. Your new French fries are supposed to be crispy and hot we'll theirs are soggy and cold. Live too far from it to take them back so I have to deal with it. Please send someone there to fix the problems. This place will shut down soon due to lack of quality service and food.

Policy preventing any walk in orders, and coupons not accepted for online orders. This is literally the only fast food joint that still has dining room closed, won't accept walkin orders, and online order won't accept coupon. They should open the dining room for walkin orders and are not living up to the expectations of loyal patrons pushing them away to other venues like whataburger. Quite literally the dumbest policy ever and not willing to provide satisfactory alternatives.

I went to the Wendy's in Philadelphia, PA on cottman ave 19149. The cashier got my order wrong and slammed the window and rolled her eyes when I told her I asked for a son of the baconator meal and not the regular bacanator. I also asked for a chocolate milk, she told me there weren't any and the other cashier said yes there is and threw it at me. I recieved cold fries and just a regular burger not a baconator. I also ordered a 4 for 4 and did not get my drink. I was very angry and frustrated that I didn't even go back for the drink in fear that they might do something spiteful to it.

Complained on Wendys on line survey, Requested call back and none received

Called the number [protected] After three times of circling all the numbers and then having Wendys hang up. Not one time through the system but 3 times.

Went to web site and filled out form but Wendys would not recognize their own store by city or number from their receipt. Form was rejected and not sent

.

Went to Wendy's in villa Rica ga. To order dinner my fries we ordered was old, cold, and hard. I am very disappointed in this after seeing new commercial about how good they were. My name is Rita Vaughn I live at 365 bivins rd villa Rica ga. 30180 thank you. Please compensate me for the trouble.

So, first off let me say I absolutely love Wendy's Chili. Normally, it is very good, and I would not complain about it. Well, twice now I have ordered chili at the rivertown parkway and canal avenue location in Grandville, MI, and have been dissapointed. First time was back in August of this year. The chili was burnt and had no liquid left in it. I ate a few bites, and threw it out. I thought maybe it was just a fluke or bad batch or something. Today 11/12/21, my wife and I got chili again. I was looking forward to it. Well, same thing. No liquid in the chili at all. Just a clump of overcooked, burned tasting meat and veggies all stuck together. I tried to eat it, but couldn't. I guess this location just throws chili in a pot and doesn't pay attention to it or anything all day. Just putting it out there, don't order chili at this location.

Wendy's have been advertising their 'new' hot and crispy fries. My husband and I went to visit my In-Laws in Ohio. We stopped at an Ohio Wendy's on our down. I have to say the fries were NEITHER of what they advertised. The fries were cold and limp, the exact opposite of what they are promoting.

We stopped at a different Wendy's location in Ohio on our way back. The fries were 'warm' but still limp and could tell they were not fresh and were sitting under a light to keep warm.

It think if Wendy's is promoting a new item then they need to DELIVER what they are advertising.

I traveled all over the southern states with my work, and had meals at all major restaurants, for 20 over years, you are tops on burgers, and your senior specials are great, I eat 3 times a day at one of your restaurants, your salad prices are way to high, and entirely too big for older people to eat, you need a simple small garden salad, that can be eaten with a meal, the last two baked potato"s I had were only half baked, my job for years was finding and solving problems with products, you need to fix your breakfast and fast, what you have given your people to work with is killing them at breakfast time! No one can touch you on burgers, cold desert, nuggets, chicken and your new fries, your only asset at breakfast is your breakfast sandwich, kids won"t eat it, so I hope you can and will fix these problems, mcdonald"s is killing you at breakfast time," fix the problem "

As I went though the drive through, I was berated for a Tip. felt very uncomfortable as I did give a cash tip ..

I visited our Wendy's yesterday. I was at the drive thru and was handed a bag with hot French fries and chicken nuggets. The bag was not sealed correctly at the bottom and everything fell through the bag and on to my lap. The lady at the window clearly seen that the fries were very hot and burning me through my pants on my lap and legs. I had to jump up off my seat and was picking up the hot French fries from my lap! She just stood there and said "let me get you more fries". When clearly I need a bag to throw the hot fries and chicken nuggets in! I had to ask for a bag. When I got home clear across town my legs were still red, not deep burns but red from the hot French fries. I called Wendy and they made me go all the way back to take pictures and write a statement. No one has called me to check on me or anything. All I was offered was a free small frosty. They didn't even offer to reimburse me for my order