Wendy’s
Reviews and Complaints

The food was cold and disgusting worst customer service experience took forever to get our cold food it was awful makes me never want to go to Wendy's again me and my coworker both got cold food for two separate orders that's beyond frustrating would like to speak someone about this [protected] this is not how we should of gotten our food or customer service we should of received while getting lunch

I went to Wendy's in Marion Ohio (Delaware Ave) and got 2 of the 5$ biggie bags and spicy chicken. First they forgot half the order so I went back around went in and the got the food just to get home and have stale fries and cold food! I have had this happen twice now and don't think I will be making third trip! I have made complaints to the store itself and they say thanks for calling and they will look into it. Well it's still happening. Just wanted to let ya know so more people don't have same issue. Thank you

Got Biggie Bag at Drive thru. Went home and found a small burger with no bacon. Called store. Man listened and said hold on. Call was disconnected. When I called back was asked to put in my on existent code. Called the number on your site. After Avery long hold of n hour spoke to Rebecca's who said she would contact the Wendy's. In other words nothing was done. Not going back.

I ordered online and paid. I then drove to the store and my phone said my order is ready just drive to the drive thru. I get to the window and the girl said, you have to wait in the line. I told her I already made my order and paid for it.

She said that I still have to wait or park in the parking lot and she would bring my order to me.
I just told her to please get my order. I asked her what is the purpose of the the online ordering for them. No answer. I am sick of that store. I only go there to get things for my 88 year old father.

I received the wrong items from store #1863 in Macedonia Ohio... ordered a bourbon bacon burger and received a regular hamburger, ordered a two junior burgers and they were just as worse with no toppings, all fries and chicken nuggets were cold... remind you I ordered at 11am thinking the food would be hot and the order would be correct, I was wrong about BOTH!

You ruined the fries. Seriously. They were great before you ever changed them. WHY change them? No one was complaining. One of the best around.
Horrible now.

I was in Wendys on oct.04, 2021and the toliet in the womens handicap stall was leaking on the floor. There was a big puddle of water on the floor. Someone could slip and fall in that water on the floor.

Even tho I received incorrect order what really bothered me was the managers attitude, harshness, and comment when I asked for an extra napkin to use for a bib because I did not want to get dripping's on my top.She was very nasty and said that is why we don't have anything because customer's ask for extra's.She became outraged when I asked for her name so I could tell Wendy's about her terrible representation of Wendy's.I have been a loyal customer for year's and have never complained before which shows how offensive this manager was. There was a gentleman in store also saying he wanted to contact Wendy's and complain about the same manager.The manager asked me to leave store and never come back. I tried calling to discuss this issue but phone line stay's on busy signal. I was asked not to come back and would like to get permission to return. store #[protected] date and time 10/04/2021 5:35 p.m. address of store 5330 Ridge Avenue Cinti.Ohio The manager on duty at this time.

Was on hold for 24 minutes, went from 11 ahead to 7 ahead.

Called back, during hours; msg. You are calling during our hours, but we are closed!

Your gift card balance on-line does not work!
"operation not permitted"

Tried your on-line app 5 times

[protected] is card number

Please e-mail [protected]@gmail.com

This phon

9/25/2021
I went to use my app to gain points and the widget was missing. I could not add any points to my account. I have tried to download it again and it says that the app is only good for an Iphone. I have a ZTE android and have been using it for quite a while. I can access my account on my pc but not on my phone. What do I do?

On 9/26, went to Wendy's in Oberlin, Ohio. Dining room was closed, so I had to use drive-thru. Ordered two big bacon classic meals; when I got home, discovered that I had gotten two new chicken cheddar meals. Was upset at not getting what I ordered, but decided to just eat what I did get. Must say, however, the chicken sandwich was DELICIOUS! Crispy on the outside, tender on inside, melted cheese on bun made the bun crispy, too. Flavors blended very well and it was a very good sandwich. However, would like more attention paid next time so I get what I actually ordered

Last night I ordered a Avocado chicken club and it was amazing. So tonight after a long day and not wanting to cook I went back for another. I put in my order with no issues. When I reached the window to receive my food that was already paid for at the prior window, I did not receive the coke I ordered so I also decided to check my bag to make sure everything was correct. I got a completely different sandwich than the night before. When I asked for the correct order, the young blonde girl rolled her eyes at me and grabbed someone else. I was told that the sandwich I ordered had been discontinued months ago (yes, the same sandwich I ordered without issues yesterday). The employee tried offering to add guac with extra charge. I had already paid for my order, and expected the correct order as no one told me it was discontinued when I placed the order OR when I paid for the order. The employee insisted on arguing about the nonexistent sandwich. Finally the frustration kicked in and I left. Without my drink, and with the wrong sandwich. I paid for a drink that I never received and a sandwich I never wanted. All I asked for was a correction. Or at the VERY least, I wish someone would have told me I wouldn't be getting the sandwich I ordered prior to paying for it.

date: 09/21/2021- time:10:18 am -store #: 30058 receipt # 3057 address: 3155 n. pine ave Phone #: [protected]. my husband and I were o our way home from a Dr. appointment and decided to grab some breakfast on the way out of town so we went through the drive thru at wendy's when ordering I ask for just a second to decide on what we wanted because we had never been to a wendy's, when I asked the person taking our order (which we found out at the window was the manager) was rude and very short with us. we made our order anyway and continued on up to pay and get our order, still they were rude and short with us. so we paid, got our order and pulled into a parking space to eat a little before we got back on the road to home. when we opened the bag I had ordered a #1 bcn chkn croissant in my order I did not get a croissant instead I got some kind of stale roll, a chunk of burnt bacon and old tough piece of chicken. My husband ordered a #5 sausage, egg and cheese biscuit. the sausage was cold so was the egg and the biscuit was stale. needless to say we wasted $11.75 on food that was unable to be eaten. We vary rarely stop at fast food places because we worry we will be wasting our money, and sadly that is just what happened. I really don't know what else to say other than we were truely dissappointed. We thought Wendy's was a better place to eat than this showed us it was. I would prefer my money back because after this experiance I'm not sure I want to try going back to another wendy's again. Thank you for your time, I really hope this won't happen to anyone else. money is tight for so many now days and that includes us.