Wendy’s
Reviews and Complaints

I ordered my food. 20 peice and 2 daves doubles. Told I had to drive back around in 4 minutes because it was too late for them to come outside . 15 minutes later I received my food ice cold. Burgers weren't wrapped properly and I got grease and cheese all over me and my car and only received a 10 peice nugget. The lady was rude and I didn't even receive a receipt .

wendys in al saqr tower. dubai.

I ve been going to this place twice a week, for the last 2 years approx. Not anymore since last month.

There are 2 cashiers there, Dasha and Mary, both never look at your eyes when serve you, never use please thank you or even you are welcome when you tell them thank you, this is not a good service, but still is not that bad.

the worst part, when I order something to Dasha, she starts to speak to Mary in another language I don't understand, and both look down and laugh, I cant guarantee they are are saying something about me because I already raised a complain to the supervisor, who told me they had already problem with them.

Still, not that bad, the thing that really bothers me, its that I always order my burguer with extra tomato and with no ketchup, no matter how many times I say it, they NEVER tell the guy in kitchen this info, so of course I always get a regular burguer, and had to go to the stand away so they tell the guy in the kitchen, and wait again.

Still, when this is done, I always say thank you, and Dasha never even replies you are welcome.

Even with the bad service (I would say on purpose) I am still polite and she is always rude. the rest of the staff, amazing, extremely helful and happy.

I already told the supervisor (very helpful too) but still nothing has changed and I am not going there ever again when I see Dasha or Mary is attending.

I already have talked with the Manager? or District Manager? about speed of service through drive through. His comment was :we don't generally make a practice of having cars with big orders pull off to the side". When it takes 20-25 minutes two separate times to get through the drive through (A CONVENIENCE OF SPEED), you have a problem Houston. This remark only exasburbated the initial complaint! I will now go to Mcdonalds. I like Wendy's better, better deals, but I would like my food in a timely manner.

We have been ordering our chicken salads, chicken tenders and hamburgers at Wendy's for the past few months and have had to complain and return our orders several times. The chicken on almost every order has been Extremely overdone; like rubber/extremely overcooked, and the hamburger's we order have all been extremely overdone, and have had to be replaced several times. Very disappointed in the overall quality of Wendy's food. The only positive thing I can say about our local Wendy's is the customer service every time when we call and complain; which is almost every time we order. The staff has been extremely apologetic and has replaced our orders, but unfortunately the food has still been extremely inedible even after being replaced. Too bad the food hasn't been as good as the customer service.

Just returned (9/29) w/2 orders chicken tenders purchased at Wendy's 5411 14th St. W.
Bradenton, Fl., Rest. #[protected]
Rec. # 3177
Staff friendly. Had to leave drive thru and wait "out front", as food being prepared. Not a long wait.
Arrived home, tenders "way" over cooked. Not edible!
Company promotion motivated me to try Wendy's; experience not pleasant.
Thought you should be aware of unacceptable execution...
Steve Wexler
[protected]@aol.com

We have stopped to buy food at the Tim Hortons/Wendys at 3065 London Groveport Road in Grove City, Ohio for probably the last 18 to 20 years. The bathrooms have continued to become more and more disgusting . This past Thursday, September 27, 2018, they hit an new low. The women's bathroom had clearly not been cleaned well in a long time. The rims were black in the toilet. The hand dryer which hasn't worked for a long time was still on the wall not working. They put a paper towel dispenser in, but there were no towels. Forget the soap. I have to wonder if they don't clean the bathrooms very well how can the sanitation for the food be any better. I don't normally write to complain, but this restaurant needs a serious overhaul and a good cleaning. It is always busy so they should be able to pay for cleaning supplies. This does not do your reputation any good. I don't normally take photos of toilets, but this was really bad.

I was in the restroom and my gf whonis African american, was thrown out of the Wendy's for having two service animals. They have service animal vest, plain in site, bright red. The manager did not ask if they were service animals, which she did not have to because it was plain site, after she told her to leave I came out and the staff were talking about her in Spanish, referring to her as "negra" and "stupid". I approached the manager, whom said her name was "Betty"and she was very rude and refused to apologize, and on top of that refused to give me her name, until the forth time asking. She proceeded to lie to my face and say the animals had no vest visible .I feel very hurt, I have never received service like this from any Wendy's. ! The location is the Wendy's at La Tijera .

I want to be really clear that I am not complaining about Wendy's in general. I am only complaining about the Wendy's inside Baybrook Mall in Houston, Texas. With the exception of two employees, everyone I have met at this location is extremely rude, slow working, and dismissive. Several times I have had to wait fifteen to twenty minutes for them to finish a simple order of chicken strips, while people who ordered well after me got their food quickly. Today, the woman who took my order kept looking back and talking and joking with her co-workers while I was trying to order. Then, her friend just walked up to the counter (without waiting in line) and she walked away from me without giving me my receipt to give her friend a free coffee. I only got my receipt because I refused to step out of line and when she did give it to me I got a dirty look. Then, I was served a cold, pink burger and treated rudely when I complained. As if that wasn't enough, the burger they gave me as a replacement was pink as well. I NEVER complain about restaurants, especially fast food, because I don't enjoy it, but the service at this Wendy's is so bad I had to say something. As I stated at the beginning, I am not complaining about the Wendy's company. Only about this one store. I just hope something can be done to rectify the situation there. Thank you very much.

Young lady name Candice Wyatt was very rude taking my order she said she was going to put some in my food . I told manager but she just was laughing like it was funny but I will not go there no more. The girl Candice started speaking out very loud saying she don't care bout no dam Wendy's so I said why do you come here to work then and she said that's my business so from then out I got my food and walked out didn't eat burger cause idk what she may did to it

Utah stores #10568 and #7376 they need more training on customer service it is not acceptable that they chat and not flirt while people in drive-thru wait over a half-hour you could visibly see them playing, talking, and messing around also it is unacceptable when a customer comes into the store to make them wait 25 minutes as they are serving the people behind you food first also one of the workers got her food sit down to eat before i got my food which i had to go remind them i was still waiting for. I had to get up and say hey I'm still waiting on my food they acted like i offended them cause i wanted my food so i can take it home to feed my family after a 10 hour work day. I still didn't get the nuggets the frosty or my son's drink I was too mad to turn around and go back to Wendy's to get the food that didn't give me. both stores have done this to me in drive throw and inside the store. i told them they had a long line of cars and they say i know but instead of taking order from other cars/people they keep talking with coworkers

I just went to the Wendy's on 18577 NW Eider Court location in Hillsboro. The "hostess" Bertha, was a horrible human being. She didn't seem to know much and treated me like I was cheap. I'm more than dissatisfied with my visit and as long as she has a job there I will not return. She was rude and disrespectful and acted like every word I said was an inconvenience to her. I can't explain how unhappy I am. And I tried to call headquarters right after and got no response.

Just went to the Wendy's in Palatka Florida on Reid street and just had the most horrible experience in a fast food ever. Sad thing is that I went to Wendy's because I was excited about all the deals I just received from Wendy's app which I downloaded it today. You will never have me as a customer and you will keep losing customers if it happens often.

I ordered my food drive thru. Two separate orders. First one was a 4 four 4 and small fries and small drink and a free Dave's single which coupon order was 89. Second order was two doubles stacks, drink and fries. When we reach the window to pay, a black lady was there to handle our order. All this time this lady is talking with a very thick country accent even though she's black. Please keep in mind I, Jorge Rosado, am Puerto Rican and my two friends that also ordered are white. As she keeps talking the way she was she kept on saying comments and being disrespectful. She was mocking the way my two friends talk. After we pay and get our order, I check mine and my small fries had 6 fries in them. I complaint to this black lady and she changes her accent to try to imitate how I sounded and said you must have the munchies, please don't shoot us for getting your order wrong. What is that? Racism, discrimination? Why she said that? I'm a well respected professional in my field. The very sad thing about this incident that happened today is that the manager of the store was standing right behind her and thought everything that was happening was funny and amazing.

What I can't still get over is the fact of how can this woman treat me like this? Does she treats everyone like this? Doesn't she know I'm a U.S citizen just like her. I was born and raised in P.R.

This incident has affected me in a way that you will never understand. I was discriminated on by the drive thru attendant at Wendy's in Palatka. A minimum wage employee, the bottom of the food chain. What gives her that right?

Hope you guys take care of this matter and don't allow it to happen anymore. Discrimination and racism are bad. That's HATEFUL

My name is Jorge Rosado and this happened today, [protected] at 12:00pm. My email is [protected]@gmail.com.

It's 9:59 P.M. just left the Wendy's on Sprinkle Rd in Kalamazoo Michigan. Now I remember why I haven't been to a Wendy's in years. Got two Junior Bacon Cheeseburgers. Last time I ordered one, it was around a buck. Now two. So, there's one piece of bacon, not a whole piece, but a crumbled up piece of bacon bits. Nasty cold bun. Tiny piece of hard meat. It's unbelievable how bad it was. They weren't busy, there's no excuse. What a pathetic excuse for a restaurant. Even McDonald's is far better than this crap. The only thing that is worth anything there is a frosty. And, low and behold, it wasn't available, because they had already started tearing it down to close. Damn shame.

It is 1:00pm .I just left the 404 and Davis drive wendys in Newmarket ontario. 1152 Davis drive, to be exact. The manager Dexton Freehinte. Not sure of the spelling as his writing is poor on this paper.
I requested a full size salad with avacado and chicken, I also requested 4 plain patties for my dog. He refused to sell the patties alone saying he could sell be 2 Dave singles and add a patty to each. I explained I buy the patties all the time at Wendy's by them self and have never been charged for sandwiches. He still refused to sell them separately. Saying I could pay 3.00 each sandwich and make them plain or add a patty to each sandwich. I left and went across the street to McDonald's and ordered my salad and 4 plain patties with no issue or questions what so ever. His behaviour was rude and disappointing. I wanted this situation brought to someone's attention. Hopefully he will be retrained in customer service.
Thank you in advance for addressing this issue.
Lee Haig
[protected]
566 Indian Grove
Toronto, ont
M6P 2J4

August 22nd. Went to drive thru. Ordered bacon burger, fries meal. Paid. got order. checked order. Burger was cold. told gal. She said "It just came off the grill mam". Felt like had been dismissed. I called, told manager what happened, said would send gift certificate. ok great. 8/29, no gift cert. called again. told it would be mailed the 31st. No cert. called again 9-5.No cert. called 9-14, said it would be mailed that day. guess what? No cert. I'm livid about this. No excuse

Me and my husband ate there on Saturday (sept 15) the service was very slow and the place was very dirty no tables were clean and the floor was full of food and a milkshake or frosty was spilled all over floor. This is the 2nd time ate at this wendys since it reopened at a new location and both times it was very dirty it will be the last time we eat there. Sorry think the employees are not doing their job. Thank you.

We just sat in line for 30 minutes to get food when we got to the window they had no idea what we ordered. The employees were cussing and when we got our food it was cold and they forgot our fries. When i asked for the fries the employee grabbed fries and handed them out the window with no bag or gloves. I am highley dissapointed in this service and im trying to get in contact with osha and the health inspector because its disgusting god only knows what the cooks are doing with the food

On my monthly bank statements I have noticed every time I have dealt with Wendy's they have double charged my card just about every time at different stores. I tried to go through the store managers and fix the problem, but they seem to treat me as the problem. I felt they wanted to blame me for the different transactions, and became upset when all I wanted was my money back or a free meal for the double charge. I have bank statements that I have shown them, but still have been treated as the problem and not the regular customer that loves to eat with you all. I would appreciate someone that understands that I am not at fault here to contact me. I enjoy your food and want to continue eating here, but I need to know I will only pay once. Atleast know I will be took care of if there should be a problem to arise.

Good evening, please let me start by saying that I rarely, if ever complain, but I think my experience today deserves your attention. I arrived at your establishment drive thru, on MacArthur road in Whitehall, PA (9/15/18) at 7:01 pm. The line was long, and I did expect a wait, but...it was 7:29 before I received my food, and it was cold. I did receive an apology from the drive thru attendant(s), which was the least I expected. I am more than patient and understanding but I truly believe waiting 28 minutes is quite excessive. Thank you for hearing me out and I hope this will not happen again.
Lisa Llewellyn ([protected]@gmail.com)

Alert!
To whom It May Concern: Are you going to interview or hire a mentally sick/disorder woman? Her name is Farzana Azeem, she has a long history of mental disorder, domestic violence, cops has been called to her home for so many times, and recently she got fired from Banyan Montessori (6215 N Canton Center Rd #305, Canton, MI [protected]) and Achieve Charter School, canton-YMCA (248 S. Union Street, Plymouth, MI [protected]-2904didn't offer her job either.

Her husband is an Engineer and works for a big company in Van Buren Township. They own one home in upstate NY in Niskayuna and one is here in Canton. They are well established, they don't need this job. What I know is, her husband wanted a house wife, that's was the reason he got married the woman like her and he didn't even know her mental conditions, of-course she and her parents lied to him too so he can marry her, now he got two kids and can't divorce her because of the kids.
She used to work in Niskayuna ymca, she has been terminated from there once they found out her mental issue and Police (Niskayuna Police) got called in her Niskayuna residence many times. Cops (Canton Police) got called here in the new home too. Her husband should divorce her; I think he doesn't do it due to their children.

Couple of times she left home and took her children to Ann Arbor Shelter (SafeHouse Center, Clark road, Ann Arbor) Home and stayed there for many weeks, due to domestic violence. What I found here due to her mental issue is, she just left while her husband at work. She did twice same way, and now she doesn't drive, even though they got two cars, I think, her husband doesn't want her to drive due to her mental instability. I'm sure, she doesn't drive to see you.

She and her husband have been leaving in Canton more than four years; she is unqualified for any job. She should go to a mental hospital and get cured there. May be there is no cure of her; just keep her away from the community's business.

In 2017, she wants to work with Achieve Charter School, canton-YMCA (248 S. Union Street, Plymouth, MI [protected]