Wendy’s
Reviews and Complaints

Hello, today Aug, 5 about 4:15 pm. My children and I went to your location on 6223 W capital drive in Milwaukee. I order a 4 for 4 with a strawberry frosty, a Large fry, small strawberry frosty and a 5 for 5. When I get to the drive thru window the guy at the window was trying to talk to me asking when can he take me out. This the second time I been here and he has done this. My problem comes once I pulled up and checked my order and my large fry wasn’t in the bag. I got in front of a car so I could get to the window. I told the guy I was missing my large fry. He said that it was rang up with my food. Which the order take repeated it. I asked could I just pay for it at the window. I was told no so I asked why should Inhave to go back and wait in a line when I order something that the order taker repeated to me but didn’t ring it up. I give them back the food I had and asked for a refund. Which took longer than just ringing up a large fry. I was asked for the change back so the manager could give me back my $ 20 bill. Instead why not give me what was owned to me the$12.18. I work in food industry and I run a whole store and I could see if I was in the wrong about what I ordered than I would have went back through that line. So my kids had to suffer until we went to another restaurant because your management can’t handle customer the right way.

July 31st stopped in Wendy's off of I90 in Geneva, Ohio around 5:45 p.m.. went thru drive thru and asked first if the 2 for $5.00 deal still on, she said yes. I ordered 2 Dave's singles. Pull up to paying window and she says, " just to let you know it is buy one get one for a $1.00. I said that is not what you told me when I asked about it and that is not what they advertise on t.v.. So I had to pay $6.69 for the two sandwiches. Why advertise 2 for $5.00 and say we have it then change when you go to pay.

7-25-23 6:30 pm visit. I was only customer in drive thru. Ordered a salad and burger. Told to pull ahead even though no one behind me but I did. Waited 15 minutes and wondered if they forgot about me. Still no one behind me so backed up to window and asked about it. Manager told me it takes 10 minutes to cook the chicken. So, i finally got salad but not the burger. Manager said he wasn't wearing headset so he had no idea what was going on. Got my burger and left. Pulled into a parking spot and found the burger was totally cold. Pulled back around and asked for a replacement or refund. Was told only manager could do that and it would be awhile because he was on the phone with his wife. Waited and waited again. Manager finally came and when I said at this point I would just like a refund or coupon, he told me he was very busy and could do that if I wanted to wait 2-3 hours. I told him that was not acceptable. I did not yell, swear, or anything other than ask questions and for my missing food or refund. He proceeded to tell me he could have me arrested for sitting at the window waiting for my food because it was against the law. I pulled up again but not to his satisfaction. He told me to leave, I said I would but wanted my food I paid for. I told him I would be making a complaint. He said he gets them all the time but corporate won't do anything about it. He decided not to give me the food I was missing so I finally left. He is awful and I won't be going back. I feel bad for the poor workers there as well. He said he would write them up because they told me he was on the phone with his wife. She wasn't being vindictive about it rather, she was just explaining why the hold up with him coming. She was courteous. He was just plain rude and a bully.

It was Friday July 21, 2023 at 9:40 I ordered 2. $5 meal with one of the sandwiches to be plain, I ordered a bacon and cheese baked potato. I sat out in the parking lot because they asked me to pull up as I did and waited 20 mins and then had to go in and see where my food was. I get it after waiting another 5 minutes. My sandwich was full of condiments and the other sandwich had bacon on it which the bacon tasted awful like it had been sitting all day. My baked potato had a big chunk missing out of and my bacon was supposed to be pieces of bacon it was whole bacon and horrible and to top it off the lady at the speaker was rude and wouldn't even let me finish she just kept asking is that all is that it every time I ordered something

So, Wendy's was always expensive and the burgers were alright (I always preferred McDonald's in general). And despite that, three things still brought me there. Those three things which differentiated them from their competition? The frosty, their salads, and the French fries that could be dipped in the frosty. Notice two out of three things deal with the frosty.

Those three things made me go there once out of every 3 times for fast food.

Now, however, the frosty tastes like crap and the frosty has been tasting like crap for the past few years. I kept thinking, "oh it's a one off or my taste is off." But after my last meal there, which I had when I was starving... (Everything is supposed to taste better when you are starving) ... I decided to not go back unless there is no other restaurant in the city. Why? Because the frosty tastes like crap. It tastes like a water slushy with chocolate sprinkled in it. I now rank Taco Bell higher than Wendy's. Why? Because they at least still have the same Chalupa and cinnamon twists that I remember from my teenage years over twenty years ago...

Moral of the story? Don't mess with perfection.

My wife lost her purse and theyfound it and everthing was init what they told us they counted the money was there 400.00 cash so they aid they put it in the safe for us but by the time we got thereonly 100.00 was there so they should have too pay us the rest of the money since it was in there safe the date was 5/12/23 andwe came back on05/16/23 to wendys