Whirlpool
Reviews and Complaints

Never in my life have I been so disappointed in customer service as much as I am with Whirlpool. My refrigerator has been down since October. I originally contacted Whirlpool on October 29, 2021. The repairman has been here three times. The problem is the refrigerator was not cooling. The initial visit the repairman had no idea what was wrong so he contacted the "Whirlpool Specialist". The first solution was to try the freon. We had to wait 10 days until a freon special could be scheduled. The freon repairman determined it was not the freon. The next recommended solution by the "Whirlpool Specialist Team" was to try a new compressor. Of course there were none in stock so it had to be special ordered. The repair was done on December 23rd but you had to wait 24 hours to see if the refrigerator was going to cool. You guessed it, no luck. Of course no one is working on the 24th or the 25th and the 26th which was a Sunday. Again, I made another call to Whirlpool which each call averages about an hour until you are finally connected to the correct person. Whirlpool again contacted the repair company in my area but the repairman is on vacation. It will be another week before anyone can come and start this process again. Here are my suggestions for Whirlpool. First, this type of customer service is totally unacceptable. I understand coming from a manufacturing background that occasionally you are going to have a faulty product escape. A company of your size and reputation should stand behind their product. When my company produced a bad part we took care of our customer immediately. We would be out of business if our customer service was as bad as the Whirlpool team. No customer should have to wait this long for a working product that they purchased. We built a new home last year and requested your products. This refrigerator was only used for three months before we left and returned again in October. No refrigerator for Thanksgiving, Christmas or New Years. Thank goodness I have great neighbors that helped me out during these holidays. Second, you need to contract companies or hire your specialist that are qualified to troubleshoot these products and not inconvenience your customers to this level. After two months and three repair visits with a fourth next week still no working refrigerator. I will definitely think twice before purchasing another Whirlpool product due to your inability to stand behind your product.

Service Job Number: SWPPA2A632D2-1
Model: WRF954CIHZ
Serial: KX3704000
Problem Description: Refrig is not cooling in FFC/IM not work

I'm flabbergasted after exchanging my real 20 year old Whirlpool washer in dryer for their "nostalgia" sets that are supposed to look like the old ones. That's where everything stops, in the looks! This is biggest piece of flimsy, plastic, tinny, poorly engineered and manufactured junk I've ever had in my home! I've had 2 different sets delivered now in the 1st week because the one delivered had transmission issues. The new one isn't any better as you can't put more than 1/2 load of clothes without it screeching when it tries to agitate! How can they make such junk now and be proud of it? This isn't going to last 2 years! The shell is flimsy and easily dented, and when you push buttons on the control panel, the entire panel underneath moves and all the knobs connected to this board also move, on the whole panel! Worst than all of this is Whirlpool support! All they want to do is keep sending repair people. The problem is, there's nothing wrong with the machine, it was designed this crappy, so they don't think they have a problem! IT'S MIND FLAYING! To force a customer to deal with this when they are not happy with the product is a last straw for me. They won't even take it back in the first month, for any reason! I'm prepared to lose my $1600 that was stolen from me and put these on my front street near the highway with a big sign WHIRLPOOL IS JUNK! and just leave them there! MAYBE THEN I WILL GET SOME SATISFACTION! Whirlpool, you really, really suck and are unAmerican! Get out!

In February 2021, we bought all whirlpool appliances in a new home from Lowes with extended warranty. Six months later the washer stopped working. After waiting 5 weeks to have a company from Whirlpool come to check it out, the technician said the command board was defective. However he had no replacement parts on the truck, and there was a nationwide shortage Backlog for the exact same part. We were put on a waiting list. After 3 weeks more we raised hell with Lowes as we were still paying for the appliances through Lowes Pro Account. They replaced the washer with a same model new washer. 2 months later today it too is doing the exact same thing as the first one.

This is absolutely unacceptable. We can't be down another 5 weeks waiting for a tech to advise there are no parts available.

I purchased 2 of each of the kitchen appliances approximately 2 years ago. All are considered to be the upper end. My refrigerator has developed problems in the last 6 months concerning the temperature control only on the refrigerator side.(bottom 3rd develops a sheet of ice thick enough to freeze the drawers shut). Service and support suggest replacing a thermostat and or the computer, both of which will be in the hundreds of dollars, if not more. Totally unacceptable.
While the service man was here, asked him if he had an appliance bulb for my oven. (At least the third time they've gone out). He had 1 bulb that I installed myself to find out, now that one of the light sockets no longer works.
I am very disappointed that we spent thousands on appliances that we expected to last more than a couple of years. What will go out next?
Will never recommend buying kitchen aid appliances again to anyone.

December 8, 2021. We bought the oven a few months ago. It was time to clean the oven and I did follow the instructions. I was shocked at what I saw when I opened it up. I was only able to wipe off an eighth of what was in the oven. The rest was just as it was before I started. I tried cleaning it again and the result was the same. I am extremely disappointed with this oven and will have to replace it. I am not able to get on my hands and knees to clean it the old fashion way. Extremely deceptive advertising.

Within two years of fridge bought. Have already spent 15k for whirlpool technician visits and everytime he will only excVhange parts. Next comes a nepw technician and he suggests to buy amc which I took. As soosn as amc is bought the technician gets busy tuo visit your place as again my fridge is nout functioning properly. Nothing more than a trash wet bought at huge amount. Whirlpool customer care number u call and it lands to som dealers where the girls are chit chatting and not interested. Is really and qfter sales service of whirlpool there. Ir there some number which is customer care.

This product has caused me lots of aggression. Lost food not once but twice. I have waited on cannon app. To for 3 months. They were coming with s part. Never show. That's the second or third time out. Fridge is 1 month since purchase. already broken. Ok reloaded fan and board lost all my grocery s not only this time but again. Fixed burns out comes dignose. But doesn't come back. I call three months later there not coming back. Mind you no call no e mail nothing that he wouldn't come back. I call Nov 2021 I talked with cannon and badcocks. Badcocks said cannon claims roach infest action is probably the. Problem. Let me explain some things to you people come with cannon repair and show me the infest ion he's talking about also I want the board he replaced the fan This is [censored]. A cop out and I will take this in front of judge. Since I have to purchase another fridge today. It definitely won't be whrilpoolYou people have been he'll to this family.

We have bought four whirlpool washing machines in the same time for the houses we are renting. Alter one year all four are broken and their servis told us that the reparation is too expensive. We have to buy new one even we had warranty on this four washing machines. The dio not repair it or gave back our money or gave us a new product. We will never buy anything from whirlpool again.

The microwave comes with a triangle roller support for a round circle plate. The plate consistently goes off balance. Why not have a round roller support for the round plate? I contacted the company via email and later telephone and they assured me this design is correct. I explained IT IS A POOR DESIGN.
It is a constant problem and since it is an over the range microwave it is ridiculous to have to clean after each use due to the design flaw.
THEIR RESPONSE:
Dear Patricia Downs,

Thank you for visiting the Whirlpool website. We appreciate hearing from you.

I am terribly sorry you are having issues with the turntable support ring. When we design an appliance, we try to meet consumer demand by adding requested features that can be cosmetic, functional, or even detailed internal mechanical operations. Each model is made with the intent to meet a specific set of needs for our consumers.

You are a valued Whirlpool customer and we appreciate this opportunity to address your inquiry.

We invite you to contact Whirlpool again either by calling [protected] between the hours of 8 AM and 8 PM Monday & Tuesday and 9 AM and 7 PM ET Wednesday-Friday or by emailing whenever the need arises.

Sincerely,
Shelli S.
Whirlpool Consumer Correspondence Team
http://www.Whirlpool.com
[protected]

I've tried cleaning my oven for the first time today after receiving it in March 2021. I am extremely disappointed with the aqualift technology. I am a senior, and do not have the ability to scrub the interior of my oven walls etc., after using this aqualift, which did virtually nothing to clean the stains.
Please advise how you intend to fix this issue, I wish I had never bought this model, had I known that it would not clean properly there is no way that I would have purchased it. This reminds me of how I used to clean old ovens, but elbow grease and scrubbing, not something I'm able to do now.
Please advise
Thank you
Lynda Gallant

I purchased a WRS555SIHZ side by side refrigerator 2 years ago. A couple of weeks ago a service tech came out and found the water line going into the ice maker was frozen. The tech said if it froze up in the next two weeks that the heater on the line was bad. The door has to be replaced, at $1000 for parts, due to ta two year old water line heater failure. We did NOT buy the extended warranty and even though other models are having the same issue and they are covering the door, this model number is not covered. Never again will I buy a Whirlpool, anything.

Patrick Moore

I purchased this washing machine in August, 2019. Within the first year computer board failed and needed replaced. Since September, 2021 the washer refused to get off of the spin cycle. Now the machine won't work at all. We are told that we need another computer board which will cost us over $400.00. I travel extensively so my wife is only doing wash for herself since there is nobody else at home. I don't believe that we should have to pay for a failed board when Whirlpool has a Technical Server Pointer #W11481344 that talks about this problem.

My dryer is three years old, bought April 2018. It was making a horrible sound, so we turned it off and ordered a repair kit including new belt, drum roller, etc. My husband replaced it all. We turned on the dryer, and the noise was exactly the same. Evidently the motor was the problem. Replacing that without a repairman would be close to 179.00. We decided to cut our losses, and just buy a new dryer.

As a person who has always bought Whirlpool, I am very disappointed that a product lasted only three years. We are retired and cannot afford to be replacing large appliances constantly.

For the first time in my marriage of 43 years, I did not buy another Whirlpool, and honestly, I will never buy another product from your company if this is life expectancy.

I hate this machine and there are no instructions on how to start it. I would NEVER buy another Whirlpool product. The owner's manual doesn't even have a model number. This machine is absolute crap!

I purchased this product new from Lowes in April of 2021. It is no longer working, and the "troubleshooting" guide from Whirlpool doesn't mention my issue that I am having. So I call Whirlpool, only to be put on the "if you want to ... select a number on your phone" treadmill. Finally after listening and selecting numerous options, I am only told that "you have called outside Whirlpools normal hours". Great, fabulous. I work 10 to 12 hour days Monday thru Friday, and now I have to figure out how to contact these [censored]s who sell faulty products and then make it difficult to reach someone to get this issue fixed.

Main Control Board issue. Went to parts website and ordered the replacement. The confirmation says "Factory Backorder" for Item #: 4446023. I decided to call and waited 25 min on the line to understand when I would get my part and the answer was it might take 6 to 12 months because they don't have that in-stock. My next question was "why do you sell a part that you don't have in stock in your website"... the answer was "I didn't do that, "they" do that" as if the person on the phone didn't represent the company. I cancelled the order and asked "what other part will fit in my dryer" and the answer was "unfortunately none". "Do I have to throw my dryer away and buy a new one?" The answer was "Apparently YES. Good night."
It does not make any sense to me that in a world where we are trying to be environmentally correct the only solution I have for my dryer is to throw it away... If I have to do that, I think I don't have to explain why I'll buy a different brand right? Can anyone help me? Thanks!

we bought a new whirlpool dryer at Lowe's on Oct 15, 2021, it almost start a fire. I can't believer it is a whirlpool appliance!
I went to Lowe's customer service, I only ask for the refund, but they ask me to contact whirlpool directly.
then, I emailed the whirlpool with all the photos, details with receipts, never get any reply. I feel sorry for this company.

Bought the Washer and Dryer from Costco in 2019 with an extended 2 year warranty. In August the Washer started to make a noise that indicated the drum was defective. The service guy agreed and ordered parts. 1 (!) month later I was told that the parts are nor available anywhere. Was told that the Washer will be exchanged...but...it will be a reconditioned unit WITHOUT any warranty. Refused and Whirlpool offered to buy the washer back and return my money. Ref.# [protected]
Got an e-mail from Whirlpool asking me to call when the Washer was picked up, so they could issue the refund Cheque.
Now comes the "fun part".
Washer was picked up on 14October. Since then I have been unable to contact that department ( exchange and buyback). EVERY TIME I call I am on hold for 10 minutes. A recording comes AFTER 10 minutes saying "All our Agents are busy", please call again later...I called 23 (!) times, different days and different times.
Not a very inspiring customer service!

I bought a fridge in oct 2019 the water despenser stopped working in march 2020 due to covid I was told my warranty would be extended. I called in 2021 and had someone come out in april said he needed to order parts... Now oct 2021 still haven't heard anything. You guys have the worst service possible and if I could I would throw my fridge at you... For the amount of money I spent on this fridge it is [censored]! Never again

This is now the 2nd time this unit requires being replacement. I purchased a convection built in with trim kit 4 to 5 years ago when I upgraded all appliances in my kitchen, including Kitchen Aid double ovens. Shortly after I had to contact the executive offices at Whirlpool and was told that this unit was not repairable and had to be replaced. I did that at a discounted cost of $150 for a standard microwave unit (that would fit in my opening and trim kit). This was in 2018, now I back in the same place. The current unit's digital panel is not working, and there are NO REPLACEMENT PARTs. So after paying for a service call, and learning this, my only option is to replace with a 3rd unit. Whirlpool Care Resolution confirmed the above and offered a new unit at $599 but with a Loyalty Discount - talk about the sleeves out of your vest!
I requested escalation and was told that Consumer Escalation would get back to me within 24 hours - it has now been 2 business days and I have not heard from anyone. Further I am on eternal hold trying to reach someone again. I am requesting immediate contact and an appropriate resolution at [protected]@msn.com.

Lisa Ellingwood