Whirlpool review: whirlpool refrigerator found defective! 59

Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s - Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected]. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No. 033-[protected] Res. & M. No. [protected]) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO72709554) from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No. [protected]/7098/[protected] on 28.07.2007.
In this connection I want to state that, last few months on & from January, 2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – [protected]/[protected] and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But, unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal

Never BUY Whirlpool Fridge - Bad Customer Service
I raised a complaint about my 310 lts double door fridge on 30/09/2008 complaint no HD1008001420. Engineer Mr. Mahendra ( Mob No [protected]) visited my place on 1/09/2008 and diagnosed that fan of the fridge is not working and told me it will be repaired in two days. Since than I have called him many times generally he does not take my calls but on 4th he told me my fridge will be repaired on 6th.

Today when I called him he said he is not in office and told me to call on 040-[protected].This no is either busy or no body picks it up. Then again I called up service centre 040-[protected] some lady took my call and told me I will be attended within an hour. Still waiting for any response from whirlpool. My fridge is down from last 15 days I have given my replacement papers to Mr. Mahendra he told me he will tell me whether it will be a free repair nothing has happened till now.

After I bought the fridge within 6 months in the month of MAY it was replaced by you cause there was manufacturing defect in that. You charged extra for that since that model was in stock at that time.

Now again within 5 months this fridge is also giving problem. I will be spending 30% extra of the cost of the fridge within an year of purchase .I am seriously worried about the fridge Whirlpool are giving and quality of the services they are providing is pathetic.

I purchased 310 Ltrs Whirlpool Fusion Maxigerator Freeze (Market Price 15000.00) in Last month Dec-08, due to some my personal problem i need some urgent money, So i want to sale the freeze

Regards/ Jaspreet Singh

I bought Refrigerator and Washing machine from chennai jainsons. Well i like to share the bad experience i had with whirlpool service technicians, my product arrived one week before the technician and we have been waiting and waiting, because the delivery people told us don't open the washing machine and refrigerator until the service technician come and he is the only person can open the packing. And if you open we are not accept if the product have any dent or damage any place so we waited. Well service technicians came after may be 8 calls we made with showroom people and also couple of visits also made to showroom asking to send service technicians, finally technician came yesterday and they gave big list to buy accessories from them. Trolley - Rs 1500.00., Cover - 500.00., clastride - 1800 Rs (they told clastride will take out iron contents out from water) and they not requesting to buy these items they are ordering us to buy these items. They also said if we not buy, the machine will broke. Well asked them please open the package and do the demo, they open the package and acted like they got call from their company and ran away gave some numbers to call them back, leave more mess in our house, we called and still they never show up. Basically i am resident of US and i know pretty much about these machines, and if the machine not work properly without accessories then they don't sell without them, we all know that but why they forcing us to buy from them only. How come the machine will broke without the stand. Also they telling us to buy voltage protector for refrigerator, But on machine they printed we never need to provide such a thing. And i called some of my friends and share my problems with them because they knew very well about service technicians, Interesting things they told me is, every service technician making about Rs 30, 000.00 extra money every month when selling accessories with extra money for their own pocket, that's why they forcing us to buy them. Innocent customers like us don't have a chance to know all this so think about it. I don't know how many people sharing this profit, because how come the department mangers getting blind. Why they don't want to know customer satisfaction. They get all the information in single phone call with customers like us. Well friends be careful with these people they tell you to buy all junks which is not required.

i full agreed upon this type of complain we must made the fourme n bucot the whirlppol item i am also suffering this type of problme i had purchased washing maching n after geting the exten warrenty the service engerng say you have to chaged for item of replacement so what is the used of taking ext warrenty i strongly recommed pls dont buy any whirpool item as company repo is not good n making ppl fool
LALIT

I registered a complant for 400L elite sym fridge for which I am holding an AMC up to 2010 which I got by paying Rs.2000 .on [protected] & complant no was given as 00012 and the same has been attended after three days . The service guy has told that the plastic fan part has to replaced and the next day he will bring the same and rectify the same . From that day onwards no service person has came and did the rectification. I have called many time and the reply was that thay will come the next day, after some time thay said the part is impoted one and has to be imported from Brazil and will take some time and asked to call after 10 days time, I called after 10 days only to know that they were lying and to avoid my follow thay told that thay never placed the order itself and follow up the reply was, the modle is discounted and a bail out option was offered. they requested to produce the purchase bill. Once I got the purchase bill now I was told have they will take out the particular part from other condemend fridge and will replace it to my Fridge. Is this is the way a Branded company like your with such a reputation, fool the customer . After entering into AMC upto 2010 by collecting Rs2000, is it not cheating the usear by not responding to the service that has tobe done. When the co. is not confident of providing the service upto 2010 why did collected the Amc. You can just imagine the agony that I have faced in following up with service people Now I am fed up with brand itself and writing with a hope atleast I should get the justis from you gentleman. and also request you none of your brand user should be cheated like this I am writing to you on [protected] after loosing all my hopes with the service people
Address:14-11-1221, beerbhan
City:HYDERABAD
State:Andhra Pradesh-Hyderabad
PIN:500012
Telephone:[protected]
Email:akpearala@yahoo.com
Response Mode :Phone

This is seriously rediculous. I am tired of Whirlpool as well. I purchased a 310 litre ICEBERG Elite in 2006 and started having problem within few months of that. Their engineers were unable to rectify my process and ultimately I lodged a complaint with their customer care manager at Delhi office. Following is the letter I furnished.

To
The Customer Care Manager
Whirlpool, India

Sir / Madam

With due respect to the reputation of your esteemed company, I want to raise a complaint to you, only after failed to receive the service from the local chapters of yours in Kolkata.
I purchased a Whirpool 310 Ltrs. Elite (ICEBERG 310) refrigerator from Great Eastern Pvt. Ltd. Kolkata (Cash Memo # 11097, dated 28.01.2006) at a cost of Rs. 22800. The refrigerator was installed on 05.02.2006. Within few months of purchase, a problem started with the alarm switch and the sixth sense facility. The authorized service station, ZEN Services was contacted and they did a inspection on 14.03.2007 at a cost of Rs. 280. (Cash memo # 7160). They replaced the switch on 16.03.2007 without having any effect. The problem continued here after. They visited us multiple number of times without any fruitful result.
Later on, in my absence, my father contacted your New Delhi office and lodged a complaint (#KL0907005235, dated 20.09.2007) with them. This time service engineers again visited us but could not rectify our problem. After our repeated requests, they again visited us and put some thick packing between the switch and machine body and deformed the upper door permanently.
Sir/Madam, the whole process is an horrifying experience for me. My whole idea was to help my aging parents with a new refrigerator, which actually backfired and gave us enormous trouble. Before this we used a refrigerator for 16 years without any truoble. But this time, buying a top-of-the line refrigerator from a reputaed company put me in a great trouble. Now, without having any other option, I thought of writing you. I believe, if it was Whirlpool-USA, they would have replaced the whole unit at the very begining itself without raising any further question. Sir / Madam, can't I expect a similar type of customer service back home in India?
I shall be greatfull enough if you kindly take up the matter and help me resolving the issue. If you wish, I can furnish you all the documents and service professionals names whenever you want. But at this summertime I need a good working refrigerator at my house. Please help.

Yours faithfully
Shuvra Ghosh, Connecticut-USA

** So my sincere suggestions to all prospective buyers, please reconsider buying Whirpool Refrigerators if you do not want service problems at your house.

For God's sake please dont buy Whirlpool brand refrigerators. The service provided by them is ridiculous.

I feel like shooting the Service people of Whirlpool.

Ravindran

Its a good idea to share our experience with the service of Whirlpool. However, has any whirlpool guy read at least one of these complains? or has anyone got any benefit by posting them here?

I had purchase whrilpool refigratior 3 years before, now i need to Know the addred of service station in Faridabad, India to attend my complaind, of compressor

refards
yash dixit
mob: +91 [protected]

i have purchased a 230 lt. whirlpool refrigirator[model no. GENIUS-XL STEEL] at 04-11-07 and after 16 month we observed some cracks and warmness at the bottom of it's opening near the bucket and there are some cracks inside the door so we complained to the seller from which we have purchased and he say that he will change the fridge if we give 1000 rupees to him but now he is changed and ask 15% of total amount and 500 rupees also. this is not our fault this is manufactured fault so please kindly help me dealer not give a appropriate solution we are compaining him from feb 2009.
Shri Rang pal singh
please inform me at [protected] & [protected]

I have purchased on 230 ltr. mastermined delux black colour refrigeratore from Baranagar/Kolkata - 35 (sreema electronics) in august 2009. I found the door defective. then I consulted with the shop. the engineeer from the company came and verified the door, and the customer care service gave me one secret code number for job satisfaction. but more than one and half months past by. nothing has been done so far. nobody from the company contacted me from then. I called the customer care so many times but the same kind of assurance given to me by the call receiver the within a very short hour our executive will talk or meet at your home. this is realy un-satisfactory and disgusted from my point of view. one of my friend brought a samsung refrigeratore and faced the same problem. In his case the company replaced the frige within one day. please tell me why should one by your product. you company is a very prestigious company. please solve my problem immediately. thanking you with anticipation. Manoj Dutta. 3/3 Motilal Mullick lane, Baranagar, Kolkata - 35 (flat No. B/16) Ph. [protected]

Is there any benefit to posting complaints here?

My whirlpool refrigerator is not working since last tuesday i registered the complaint to the service centre the same day but the executtive came only after Thursday. He told us that the compressor stopped working so we have to replace it, that was thursday and there was no response from the company what so ever. so i called them again at their Baroda service centre on saturday they told me that the compressor is out of stock so it could only be replaced on monday...now today they are saying that they got the stock but no executive can come for 1-2 days because our house is not in their route. so it will take about a day or 2 before they can visit us.When i told them that they are testing my patience and are getting on my nerves they told me that if i want to lodge complaint then i can but executive will come only after 1-2 days .Can you believe this.These are summer days for crying out loud...its been a week since we had a chilled glass of water..but nobody is listening. Whirpool sucks. Specially their after sales services do sucks.. Anybody listening?

Mrs & Mr Acharya

Totally agree, , , , , , , , , , , , , , , , , , If you are planning t buy gadgets for your home pssssssssssssssssssssssssssssssss DON'T opt for Whirlpool... their products are not worth buying... their service is pathetic. if keep calling them & they keep be-fooling you... If you are ready for that only then purchase Whirlpool... I would say its a whirlpool of wickedness cheating & false promises

Dr Vineeta
[protected]

Services are bad and more so the competence of their service engineers is ZERO.

I have purchased a Whirlpool refrigerator on 29th April 2012 from Ashoka Electronics, Faridabad. After installation it did not work as the gas was not circulating in the pipes, cooling is totally down.I complained to the customer care, and a service engineer came, No action was taken.I again called the service center and the same service engineer named sanjay called and informed that the gas issue and has to be replaced. But till date there is no response. I have called Call Center also today but no response. My complaint No.is HR0712008070. Will someone higher up please respond?
Very bad experience with whirlpool.
Rahul Gandhi

Completely agree with all the above complaints being a victim myself! I bought the bridge in 2007, so it outside warranty period. 2 years after I had purchased the refrigrator, the cooling stopped and after being without fridge for 1.5 months and extreme torture and follow-ups finally the compressor was replaced. And yet they charged almost Rs 1600 for the gas! Now 10 days ago, we felt electric shock - the technician came and after lot of troubleshooting said the compressor needs to be replaced yet again! 6 years and my third compressor now! Really poor quality. These great American company come and think just acquire a local shop here (Kelvinator) and continue selling sub-standard products! I was too naive that I just trusted the brand rather than looking at these message board and doing some research.
Rohit, Pune

I have purchased 240 Ltr double door refrigerator, but now it I snot cooling and raised a complaint with customer care stating I have 10 year warranty for compressor. But today morning a service guy came and said oil went inside compressor and need to change gas also and quoting 3050 for Gas and 350 visit charge. I have 10 year warranty for compressor and anything happens to that should be done at free of cost. When we are buying its been told anything happens to compressor will be done at free of cost. So charging 3500 is not at all acceptable. I want whirlpool officer to pick this and resolve the issue on priority.