Wish
Reviews and Complaints

No delivery and no refund. I have been speaking to staff of wish via email and every time I have complained they ask me to do something else! It's just a run around! This has been going on for over a year! I do it and still no tracking number and no delivery! I'm so fed up with this [censored] company. They are clearly scam artists and someone should be prosecuted for it!

Hi my name is angela Easterbrook I am a regular wish order however I ordered a watch got told it'd be here by the 13th didn5 arrive than I get told it'll arrive by the 20th still nothing and if it hadn't arrived I'd get a full refund so I contact support agent and I get told that I cant get any more refunds as apparently I've gotten too many.i only ask for a refund if the item isnt what I ordered or it's broken or if its silver and doesn't have the number for silver on it.id love to order more expensive items but I believe that I'm being punished for a companies order which is faulty.now I still havent received my watch which is the dearest thing I've gotten.im quite happy with the items I've received lately.ive rated items like I ordered a silver ring suppose to have 925 on it well it didnt so I told them this I got asked do I want a refund.im sorry but I really want this watch I mean they blame shipping the shipping info is never accurate.ive gotten items 2 weeks early and a ring I ordered beginning of year or et nd last year only just showed up I forgot about it.i still havent got my watch yet so as they promised do the right thing give me a refund that wish offered and I didnt ask for..

I want to ask the seller a question before I buy his product, but I this doesn't seem to be possible.
It would be nice to get some insight of the product I want to buy, because otherwise there would be a lot of unneccesary buying, sending back or refunding. If there already is a function like this, it is hidden very well. I hope there is a solution to ask a seller for videos/pictures before buying.

Tried to cancel right after i placed order but was told i would only get wish bucks.Then i read cancel and return policy which states will refund money back to card. Then next day try to cancel then they say i only have a 8 hour window to cancel. Very deceptive tactics. Then they say there sending 4xl but i ordered 3 xl. Long story short now i got a package that arrived with a sweater that says 4xl maybe in kid sizes. Now i have to go through some long draw out return policy process. Will never purchase from them again.

They make poor quality advertisement online. I am sure their products are as bad as their advertisement.
The advertisement blocks my entire cell phone screen and prevents me from using my cell phone, resulting in very poor user experience. It also has an extremely loud noise that scares and bothers people in the middle of the night. I also have opted out for all shopping-related ads on my phone and they somehow still show the ad to me. Very disrespectful of consumer choices

I purchased the above t short over two months ago still yet to receive... I keep getting told that the item is on its way and if it is not with me before 1/11 o can request a refund but have no luck as I am told that my wish account is not in good standing as I have received too many refunds.just like buying an item in a shop if it is faulty I would ask for a refund.
I have not even received my item for which I am am asking a refund and am still being refused!
I am wanting a refund as I believe I am not going to ever receive this item if I don't receive my refund within 30 days I will be getting in touch with Consumer Affairs
Thanks
My details are as follows...
Laura
Phone:[protected]
Email:[protected]@hotmail.com

I can't check out with you, you are saying that is something wrong with my account, there Is something wrong with you not with my Aaccount.i do purchases often In other sites and I don't meet any issues like this. I can't understand why you don't leave people to give to you money, you recommended me to visit this page for solving my problem but I don't see any solution, it's the third time I contact you this way

I received this suppose to be leather jacket on 10/17, and it is not what the order on line say it should be. The tracking number is LN661081052CN. The jacket have no form of leather no where, the jacket is a very very thin suede material and very cheap looking and the size say a 3x but a very small probably can fix it.It has no style, quality or nothing. Would truly like to recieve /get a refund

I ordered this coat on September around September 18-21, 2018. There was no tracking number provided, I keep getting the runaround and this is the third arriving date. I have not received the coat at all and I want my money back. This is unacceptable. I was supposed to get it around the 4th or 5th of October, then October 18th, and no November 17th. No way. I want a refund or I will be seeking legal action. This is very unprofessional.

I have been in touch with customer service over payments that were taken from my account on the 24th of August I can not find the order but when I sent a email I was told that they could see it on the system and I would be refunded the money in 2 weeks this was over 2 months ago I have sent numerous emails .
And every reply is from someone different and changing the response and not actually dealing with the issue that I have asked about .
When I asked for the details of the company I made payment to they said they didn't have any it was to Amsterdam NL .
This is really frustrating I also asked for an email address to make a complaint and was also told they haven't any contact details .hopefully you can get to the bottom of this issue .
Thank you Rosemary Matthews

I received a fortnite alarm clock in a damaged condition. The screen has a black mark across the bottom left corner which is blocking the view of the date display and the time is not displayed at all. I bought this as a Christmas present for my son who loves fortnite and I cannot give him a broken item as a gift I also bought other goods costing over €200 in total I am very disappointed with this and hope u will be able to replace it as I would still like the product for my son it has a picture of the fortnite battle royals characters on it

My email is [protected]@gmail.com I am a wish customer. I have recently contacted wish about items not received and have received refunds as I should because I haven't received the ordered items. Now my account has been flagged for excessive refunds, I am not going to pay for something I haven't received, and now I cannot contact customer services about the order that I have received. I will not pay and will take this matter to court

Tracking no for order placed on 11/8/18 is #[protected]
Tracking no for order placed on 4/8/18 is
#ANJPY2107363658YQ
I have not received these items which I'm very disappointed about as these are gifts for my grandchildren. The original delivery date was 21/9/18 then that extended to 27/9/19 and I'm still waiting. The only information I can get is that they are in transit and have been in transit since August we are now in October. Can you investigate to find out exactly what is going on and resend these items as I really would like to receive them. I look forward to hearing from you as soon as possible so this can be resolved.
Sandra Chandler
68 Newcombe Road
Luton
LU1 1LH
ENGLAND
[protected]

I have recently in the last 3 days tried to make 3 different orders to with one credit card one with my own credit card the others was the other half both have been declined and now it says that there is a problem with my user account and I was told to come to this address to sort it out I'm not far off writing a very shocking review as this has happened 3 times no

Dear Wish,
I feel very unhappy with your service.
I have been flagged as over using your refund and I am now not being able to contact support.
It is not my fault if all the package arrived or do not arrived. Some items arrived after 4-6 month.
I ordered recently (12/10/18) a new IP smart camera from Xiaomi and the item has not been shipped. I try to contact support but could not due to over using your generous refund. I have done nothing wrong I just live in South Africa and everything is very slow here.
If I knew about the issue I will not have ordered anything because I cannot even contact support.
What sort of service is that? The Store is GraceKeeper so if the item is not shipped please refund me.
You can not blame me for something that was beyond my powers. I did what any one else will have done. I did not abuse anything I just did what was in my right.
If all parcel are taking that long to reach Africa or specially South Africa maybe you should change your shipping time policy!
Do not make me feel like a criminal I have done nothing wrong.
Please respond or I will definitely take it to further.
Kind regards,
Fernando Tuesta
+27 (0)[protected]

I have returned as advised a wedding dress i bought last September 2018 which didn't fit me (the size i used was based on the chart provided). The tracking system confirmed it was received by the company. Ive emailed several times yet i didnt received any more updates. They said i will be refunded but havent received any text after that. My request for REFUND has been ignored. Please help me with this matter. Many thanks

i have ordered from wish for years. recently i placed an order and a couple of days later i checked on my order and it said refunded. i again tried to place an order and this time it said i had to show my bank statement showing where i had ordered from wish before. this does not sound right to me. why am i all of a sudden after years not able to place an order?

I purchased Apple Watch cover which was due to arrive on 3rd October 2018. As of today's the order has not arrive and I tried to get a refund, Wish refuses to issue refund until I continue shopping with them. I refuse to shop with them again until this issue has been resolved. I had no option but to shop with Joom instead of Wish, until the issue has been resolved.

On October 15th at 6:00am I mistakenly bought two pairs of boots. I immediately cancelled the order 5 minutes later. I want to know why am I being charged shipping, etc, when I haven't even received the order. I will be taking this up with PAYPAL if I do not get my money back. How is it WISH can take my money instantly, but they are unable to refund instantly.

I have bought several clothing items from wish.com. Most of the item were of really low quality, some were wrong size and some were not even delivered. I tried to return these item as those were completely useless. Some items were returned and after some returns they blocked the account stating you can't return any more due to excessive returns. There is no such thing stated in their return policy. Now I am stuck with useless items and not getting refunds. Some items are not even delivered. I even tried to give the products back but they don't want to take the product back not they want to refund money..