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Wish Complaints 4310

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L
8:24 am EDT

Wish return/refund

I ordered a coat I got the biggest size and it still does not fit . This is my 3rd time ordering it plus it does not look like the picture it is much shorter.
I want to return the item and since its the largest size I want a refund so I can try shop some more. So could you give me the return address please so I can buy something else winter is on the way

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A
1:14 am EDT

Wish wish.com

My order 5a92eef6cf1caec18a9ecf1e was not delivered despite my numerous follow ups n my refund has not been received to date, how unprofessional...thus order was placed in February n it us now October 7 months later ...this is actually theft ...no one responds...n my order was over R800 so disappointed n shocked at this unprofessional service.
Please give me feedback ashneer.[protected]@gmail.com

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T
8:13 pm EDT

Wish refund for giveaway?

For some reason Wish has refunded me for two items I won off of the free giveaway. A Marines coin and a yellow bowtie. I want the items but as soon as I win them they are "refunded"? Why is this happening? It's really pissing me off. I wait just like everyone else. I've been using this app for almost three years now and I only started having problems recently. If this continues I'm going to delete the app.

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C
4:46 pm EDT

Wish refunds

Bought 2 pairs of shoes for my girlfriend August 10th... for an event set for Sept 1st.
Shoes arrived too late and didn't fit.
Submitted for a refund... and have been getting the runaround ever since.
Spent $62 and only $6.20 has been returned
to my bank card.
Have been emailing everyday because the company doesn't have a customer service phone number with which someone can call to resolve any issues.
Have been trying to obtain a refund and return the shoes since August... and still nothing!
This has been going on for over a month.
Very unhappy in Massachusetts. 😡

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K
1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish not receiving items

I have not recieved items and yet am told cannot get refunds anymore. That 8s crazy cause every refund i have put back into wish i have ordered more things. In really upset about this cause I spend alot of money with u guys. The main thing 8m upset about is because i.dont recieve ur items or recieve the wrong one I'm being punished. I have been waiting on 2 pairs of boots to.come in that u say r delivered but have not received them. This is very unfair to flag my acct and not refund my items that is ur fault that I have to have them refunded in the 1st place. Plz help me with this cause it's so not fair and these 2 pairs of boots o have waited for a long time for. My acct does not deserve to be flagged the way it is cause I spend way to much money with yall. Then to say I have recieved items and havent is nuts.

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eugene001
IE
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Oct 09, 2018 2:50 pm EDT

Same problem have been waiting over 40 days for 5 orders to arrive and still nothing have sent loads of requests for a refund but all they do is extend the delivery time by another 15 days . now they are blocking me from contacting them saying i all ready submitted a ticket ...its a joke is there anything people can do i have been looking at making a complaint to the financial ombudsmen about the service ...under the law you are in-tilted to a full refund if your order is not delivered ...there is also a thing called Charge backs that you ask your bank or vias card company to issue a charge back on your behalf ...has anybody used any of these avenues to get a refund ...if so please reply to this and let others know how to go about it ...cheers

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Y
Yknir
US
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Oct 09, 2018 5:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of eugene001

I have not used the Charge back thing yet. Do you how we can go about doing that? If so please let me know as well. I have items for almost $1000 stuck with wish that I have not received and Wish is not responding to any of my requests.

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Yknir
US
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Oct 07, 2018 12:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am facing the same issue. They are not allowing me to contact customer support and now there are multiple items that I paid express shipping for, but have not been delivered yet and they now show an ETA of a month late which is ridiculous. I did not pay for express shipping to receive the items a month late and they are not willing to hear me out.

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Marie Torres
US
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Oct 04, 2018 11:02 pm EDT

I have not recieved items and yet am told cannot get refunds anymore. That 8s crazy cause every refund i have put back into wish i have ordered more things. In really upset about this cause I spend alot of money with u guys. The main thing 8m upset about is because i.dont recieve ur items or recieve the wrong one I'm being punished. I have been waiting on 2 pairs of boots to.come in that u say r delivered but have not received them. This is very unfair to flag my acct and not refund my items that is ur fault that I have to have them refunded in the 1st place. Plz help me with this cause it's so not fair and these 2 pairs of boots o have waited for a long time for. My acct does not deserve to be flagged the way it is cause I spend way to much money with yall. Then to say I have recieved items and havent is nuts.

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N
10:52 am EDT

Wish won't give me refund

I've bought 5 items for s new turtle tank they are all rubbish and I was willing to return them but instead I get blocked for excessive refunds. I wasn't asking for a refund for free I was asking for s refund to return the rubbish I have paid 40 pounds for including a broken bowl today that the site will not even let me comment on.
The site is based in scans and the goods are rubbish and I want an address to return it to as I'm not in a position to waste 40 pounds on wish crap.
Please send me an address to return fake plastic dropping to bits plants
Broken turtle feeding dishes
Fake dangerous grass plants dropping to bits for the turtle to choke on and
S nasty sharp bridge to get to basking area in tutarium which is less than 6inch long and 1 inch wide
Hardly big enough for an ant let sling a baby turtle.
I still have 2 more items to arrive and I'm sure these will both also be the same crap standard that wish sell.
I want an address to send it back as I do not accept been told I'm scamming for refunds your welcome to have the rubbish back at your factory .

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B
9:58 am EDT

Wish account censored? can't find any sex - related products anymore

One of my wishlist's items have completely disappeared and I noticed that all the products that are sex-related are nowhere to be found on the site. Any keyword like "sexy", "kinky" and so on gives no result at all. I made a new account and everything is perfectly normal (see video). I am extremely confused by this. Does anyone know why this could be happening?

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Update by Bi_ttersweet
Oct 12, 2018 8:57 am EDT

So it kind of fixed itself. One morning I was on wish and everything was back to normal. No idea how or why. So good luck to anyone else having the same issue...

Update by Bi_ttersweet
Oct 06, 2018 10:35 am EDT

This is the response I got from customer service, really worthless and infuriating:

"Thanks for writing in. I'm sorry to hear that you no longer have this feature. We are constantly adding new promotions to improve the shopping experience, so some things may change or become unavailable as we work to make shopping fun for everyone.
While this feature may no longer be available, we've noted your interest and hope it will be available for you again in the future.
Please be sure to follow us on Twitter @WishShopping and Instagram @Wish to stay updated on our current contests and promotions."

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A
Asimms
US
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Oct 04, 2018 6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Did you ever figure this out? Mine is doing this now.

B
Author of the review
B
Bi_ttersweet
US
Send a message
Oct 05, 2018 7:39 am EDT
Replying to comment of Asimms

Nope, just posted this yesterday... I wrote to wish support several days ago but haven't got any answer yet...

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Allie Jones
US
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Oct 05, 2018 7:34 pm EDT

It's happening to me too. Except I made a second account and it was still censored. But my friends account was showing everything which is why I noticed. I really wanna fix it

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C
7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish products

Today on 04/10/18, I opened my account to start buying items from Wish.com through google play. I successfully got my bonus product using the same details on my visa debit card. later I chose four items to buy but when it came to payment the process could not be completed. After several attempts, i decided to contact my bank HSBC and I was told my card was frozen because of suspecting fraud. So it was later reopened. I tried again, it never worked. I had also sent an email to report on the matter.

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Niel Driver
US
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Oct 04, 2018 10:51 am EDT

I've bought 5 items for s new turtle tank they are all rubbish and I was willing to return them but instead I get blocked for excessive refunds. I wasn't asking for a refund for free I was asking for s refund to return the rubbish I have paid 40 pounds for including a broken bowl today that the site will not even let me comment on.
The site is based in scans and the goods are rubbish and I want an address to return it to as I'm not in a position to waste 40 pounds on wish crap.
Please send me an address to return fake plastic dropping to bits plants
Broken turtle feeding dishes
Fake dangerous grass plants dropping to bits for the turtle to choke on and
S nasty sharp bridge to get to basking area in tutarium which is less than 6inch long and 1 inch wide
Hardly big enough for an ant let sling a baby turtle.
I still have 2 more items to arrive and I'm sure these will both also be the same crap standard that wish sell.
I want an address to send it back as I do not accept been told I'm scamming for refunds your welcome to have the rubbish back at your factory .

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K
10:30 pm EDT

Wish many products I never got reimbursed for

I accidentally bought around $200 worth of items from the wish app, and I went and cancelled all of them and made sure to say to put it back on my card, they said it would take up to 2-3 weeks. I never received any money back whatsoever. I have no idea what to do and have tried countless times to complain but I have no idea where I submit a complain at. Please help me, my number is [protected]

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K
10:28 pm EDT

Wish witch mask for halloween

i received a tiny pink plastic purse in a shipping bag with said it was my mask tracking number LN641549986CN and i order this in sept for a specical party on oct 13 2018 and now i did not receive it; could you see if i can get the right stuff by oct 12th otherwise i want my money back karen turnbough: [protected]@sbcglobal.net or phone text [protected]

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Update by Karen S Turnbough
Oct 03, 2018 10:30 pm EDT

wrong stuff

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M
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish refund after cancelled order

I have provided you with extensive information about this order from my card provider who, in emails, clearly state no refund has been received (£22.25). You continue to keeping saying that it has when clearly it hasn't! I'm sick of your computer generated responses. Why is it that in circumstances like mine, which has been going on for a long time now, i still have not been able to have a live telephone conversation with anybody from Wish! I want to my money or the back pack. Thanks for your time Mark Macquarrie. Very Unhappy!

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M
2:18 pm EDT

Wish never received my item

I placed an order back on Aug 7th, sleeper pillow. I tried to cancel the order on Aug 17th, but was told the item had been shipped and if I did not receive it by Oct 3rd I would receive a credit. On Sept 21th, 22th, 25th 26th, 27th, 30th and Oct 2th. I reached out to you letting you know I have not receive the item. I was told since the item was shipped, to look for the item at the post office. I have been to the post office everyday since Aug 17th, I spoke to manager & all the employees at the post offices and they can not find the item. At this point the item is lost, I would like a refund since the item was lost. Question # 5b73269a4d5cfb40287a443c, my email is [protected]@hotmail.com

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W
2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish skin tag removal patches

Received the patches a few weeks ago. You're supposed to put them on for about 8 hours and the tag would come off with the patch. I tried it on a few different tags on multiple nights and absolutely nothing happened. I would like information on where to return them (they were apparently drop shipped from China) and how to get a complete refund. Thank you!

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SamanthaFitz99
US
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Oct 03, 2018 10:39 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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D
6:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish wish.com is cheater

Hi

I ordered many things from wish but to my surprise wish started canceling the orders on its own which are low priced and products are really cheap. Now they are not processing my refunds for almost 400$ which are not delivered.

They are really cheating people. For first few low priced orders they will ship and then started showing. There true colors. I feel really cheated. USA government should ban such shopping websites.

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SamanthaFitz99
US
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Oct 03, 2018 10:40 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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R
2:45 pm EDT

Wish they are displaying items on facebook that they do not sell on their website.

I clicked on the item and it went to a page that didn't exist. I looked in the search for the item and could not find it. They are false advertising products they do not sell. The website is very popular so I think that is very long for them to be advertising something that they do not sell. I got really excited about this item and wanted to purchase it right away. I'm very disappointed in this website and I do not care to see it display on my Facebook page again.

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SamanthaFitz99
US
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Oct 03, 2018 10:39 am EDT

Wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action. However, if you want Wish to take appropriate action you will need to get each store name that is false advertising, or believed to be false advertising. This is against Wish Policy.

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H
2:15 pm EDT

Wish 2018 t20 smart watch

Item was sent to Brampton Canada and i live in Scarborough Canada so i need answers because it was delivered yet i got no item. My watch was not delivered and you guys keep up your helpless contract support that keeps repeating the same mess over and over. First you tell me to wait a little longer for a week and I still haven't got my item I need my item now!

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SamanthaFitz99
US
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Oct 03, 2018 10:36 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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S
1:59 pm EDT

Wish problem with making payments

I have been with wish for three years I got a new phone I downloaded the app and ordered some things I have never had any problems paying now it wants a picture of my bank statement and I have a debit card I took a picture of it and entered it to your app and I still can't make aover 30.00 dollar purchase this is Christmas present for my grandkids please find out what's going on

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Felicia123
US
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Oct 02, 2018 10:19 pm EDT

I put all my information in and it's saying something is wrong with my account or my info isn't going through

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T
12:12 pm EDT

Wish product

I am tried of not having my products I have two products I have not recievedand im really getting pissed off and im avout to sue your company for thefti want my products I have the traxking numbers to both products LY670556349NC and FUYUSOO97845347YQ and I also want a supervisor to call me [protected] my name is tabitha leeson and dont tell me yoir compant supervisor cant call me cause I no he/she can.

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SamanthaFitz99
US
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Oct 03, 2018 10:42 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

ALSO, You wont be able to sue Wish for fraud, you may be able to sue the actual seller, but not Wish. Clearly you didn't know Wish was a platform for 3rd party sellers? Your package may be taking so long because you may have bought it from a seller in China, take a closer look next time as to who you are buying from.

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J
11:45 am EDT

Wish orders billed

I was browsing through your app and placing items into what I thought was my shopping cart. Instead, Wish was taking payment from my debit card. I did not notice this until I logged online banking and viewed my bank statement -- it has four transactions from Wish. I need those orders cancelled. I have been trying to get a hold of someone since Friday when I noticed the error, to no avail.

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A
10:15 am EDT

Wish sunglasses... plastic broken

The sun glases that I order the plastic is broken.. The order spend 3 month to get here
And it came damague...in the shoping history of wish I can'y find it. Need to return and get may money back. Plese send me a link so I can ask for the return of may money.
I have a picture but is imposible to send it because I see no record of the purchase.
Thank you

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Wish contacts
Wish Category
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