Wish’s earns a 1.1-star rating from 4437 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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shipping address
I placed an order and gave my new address yet when I got my email to say items had been ordered it was still showing my old address in the shipping details All the items have been sent to my old address even though I asked for it to be fixed before anything had been shipped and you have refused to fix it sending the items anyway. Why have you used my old adress which i removed from your system and replaced with the new address for shipping and for my payment details.
my necklace
My necklace order is a week late and you guys keep telling me the same thing over and over again. It's really not helping, I just want to know when my package is arriving. I have been patiently waiting because you guys keep saying it's suppose to be here and every time I try and all no on answer. I really want my package and I really don't understand how you guys take three weeks to send a necklace
something personal
I ordered the personal item on August 5th 2018. I didnt pay for Express shipping so I was shocked when wish said it was delivered on August 15th. I was home all day and that day I opened our gate to my apartment building for the mail man and I talked to him. I didnt get a package at all. I was mortified as I thought one of my neighbors might have gotten the package instead of me. Wish refused to help in any way. I was told contact the post office. File a complaint with them for missing mail. The post office doesn't know where it is. Order #5b66e6695048ef7bd52f1c0c
Tracking #ly552200261cn price $21 shipping $11 coupon -$3.28 total was 28.80.
You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay.
supply of water taps, shower units to the australian market
Dear Complaints Board,
I have spend about $1000 on the wish.com site and taken receipt of water taps and shower units, of which none of the items I am allowed to install into my house as none of them meet the Australian Standards. They do not only meet national standards, but also have the wrong thread so that these units can not be attached to existing plumbing.
Wish.com customer service is refusing to either exchange or refund them which makes a mockery out of the company's ‘shop with confidence' and ‘30 day return policy' as described on the website. I have strongly suggested that both my existing supply issues and the ongoing supply into Australia and New Zealand are to be resolved forthwith, but to no avail.
Alex Kok
I was trying to place an order
Hi, I am so glad that I saw the reviews online today for wish because I was going to place an order. And what I noticed was that I saw things advertised for $5 $8 different things like that and then during check out the price would be $15 from $5 to from $8 to $20 and I'm like how could they do that because isn't that false advertisement you are not allowed to charge something different after it's been advertised for a cheaper price anyway I'm glad I saw that because it happened every time I clicked on check out. And then also I saw that people were saying that there was money missing from the bank accounts of things they didn't purchase and then other people were complaining about items they purchased and never received and haven't heard back from no one from customer service and reference to that so all I have to say is thank God I didn't order anything and I will not be ordering anything from your company because you have too many issues.and then other people were complaining about items they purchased and never received and haven't heard back from no one from customer service and reference to that so all I have to say is thank God I didn't order anything and I will not be ordering anything from your company because you have too many issues.
everything I have ever bought through them
I was introduced by a friend on to Wish, and started shopping in March, but till today i have never received a single thing that i have bought through them. i am even beginning to wonder if Wish is real, their stuff looks real but when i buy i never receive my stuff and all the time i get told to wait, then i get refunded. I am very unhappy with Wish, it looks like they are not real.
ordering having issues with user account
I have a wish account that I always use . I have ordered stuff on it many times and it had always worked for me without fail.
Today I tried to order some clothing off the wish site and it kept saying user account issues over and over and I have no idea what is wrong with it because this is the first time its ever happend.
If you could pls resolve my wish.come user account issue that would be greatly appreciated
Thanks have a great day !
sandals id 5b8874437915f940bef89404, solar lights id 5b82df032c14803cca924686
i ordered there 2 items, the sandals on aug. 3/18 and the solar lights on aug 29 . I have not received the sandals as or yet but did receive 1 solar light which was suppose to be 8 solar lights.
above id numbers so you can confirm my orders.
address & person it should go to is
Linda Blais
76 Roehampton ave apt. 104
St Catherines ON
l2m 7w5
Please advise asap on there 2 orders. My ph. is [protected] my email is [protected]@hotmail.. thx Colette Mayers
money taken without consent and being blocked
I had over $64.00 removed from my account without my permission or a purchase. I have tried to contact wish via the "please submit a proof of purchase" wished asked for when I teied to purchase a necklace and other items. So I sent a picture of my recent paypal purchases, but all I received back was blocked from wish. I cant access my account and have a not been told why. Please explain. I have emailed so many times asking for an explanation but I just get a reply stating "please tyoe your reply above the line" which makes no sense. I did receive one stating it was an automatic system decision and when I asked why, I got the same reply. I have spent alot of money with wish and feel that this is an unprofessional way to treat your customers. Please explain why money was taken from my account and why I got blocked. This has been going on since July 2018 and I would appreciate answers please
Its possible that somebody ordered something without your knowledge and used your card info.
orders not received
I have not received orders:
#5b55dc29e2d5931588694c17- placed on July 23, 2018 (Estimated delivery: Sept 13, 2018)
order #5d52c0249fb93d1f5f1993b5- placed on July 21, 2018 (Estimated delivery: Aug 30, 2018)
order #5b52becf08ce1c73f6dba568- placed on July 21, 2018 (Estimated delivery: Aug 25, 2018)
And there is also another set of earrings that says, "Delivered- Customer confirmed delivery". Which I have not received not confirmed delivery. The tracking number on that order is LAOJQ0009419276YQ.
*I need someone to contact me asap about these missing items asap! I still want every item ordered!*
You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..
orden nor received
I have not receive this order. 5b8886fab7b0ad35e2ef0e9f. Estimates delivery on sep 16-sep 27.
“guarantee worth nothing”
9/27/18
We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
"your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
... "by continuing to purchase on wish and not requesting excessive refunds"...
So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -...,,, "we have your back! you never have to worry when you shop on geek...
Be warned... check your own back and save your money - there are other great deals out there.
By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?
Pass this to all your friends and ask them to pass it on too. let's fix the thieves
the size
This is a womans size. Xl. Gray hooded sweatshird with fleece lining. It would fit a child that wears a size. 12-14. This size is very wrong and mis guided in the description this was my first order and probably but my last unless I get a xl in an adult s size. Have spoken to several people that have purchased items of clothing and they all said the same thing. Everything comes x small in sizes. The cost in great but not if it's the wrong size. Not all I have to do in donate it to a child
this the product order I never received... 5b9ba2351da695758b1b92
My name is Titra Teague I sent a payment with my card on the 14 of September they say they was on put the order in on the 17 of September they never gave me a tracking number other than the order number showed above ☝️.. I just want wish to no if can't get my product I paid for can they please put my money back on my card I thought this was a good sight to shop with apparently not.
You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..
didn't get my refund yet its 2 months now
Ordered item on 23th Aug 2018, Item still not reach to me. Today is 27 Sep. Getting chat reply saying will get refund if not received by Sep 26. But now these guys without notifying me dragged the date to Oct 26. All the chat message are recorded, even though I am asking refund, they are not interested to refund my money.
This is seriously a fraud company which is running business.
NO Cod, Prepaid item also not received. No refund, Not sure how Govt approve such sites.
I am going to take legal action on this site with all teh proof.
“guarantee worth nothing”
9/27/18
We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
"your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
... "by continuing to purchase on wish and not requesting excessive refunds"...
So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -..., "we have your back! you never have to worry when you shop on geek...
Be warned... check your own back and save your money - there are other great deals out there.
By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?
Pass this to all your friends and ask them to pass it on too. let's fix the thieves
false advertising - pricing in cart
On the Wish app, I see an item advertised for $5, I go to buy the item but as soon as I click buy and go to check out, the price in the cart is WAY different than the price advertised. This is false advertising and it is illegal, regardless of how much they say they are ‘'Optimizing exposure'' on the website (see photo). I will also be posting a complaint to the Better Business Bureau and the Consumer Complaints.
Please change the advertised prices to the actual prices and stop deceiving people!
I want to buy from this app but refuse to buy something that I've been lied to about on the price.
You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..
The bait and switch game Wish pulls on consumers has gotten out of control. They also sell counterfeit Morgan dollars, fake gold and silver chains, etc.
Bottom line is they are using millions of our dollars to make profits on the interest. They couldnt care less if everyone they sold wanted a refund. The game is to use our dollars to make interest.
my order, that i'm trying to order!!!
Look ive been doing business with you all several years! I'm simply trying to place a damn order & it won't let me, I've always payed for everything I purchased from wish!but I will stop doing business with wish since you all seem to other care! Call me asap [protected], I have never ever had trouble trying to place a damn order! This is rediculious! My name, is Kimberly Stout
101 Chester Street
Gordonsville, Tn.38563
hell am at work and I am trying g to get this done immediately on my lunch break! Let me know what the hell is going on us y'all need a number where someone will answer it, I won't stop until I talk to the president, CEO hell the biggest man there I won't stop until I talk with them, I'm.A Detective & I can do it!
drone s70w (I bought 3 so total amounts is 800$)
hi, i just bought 3 drone S70W about 1/2 months ago ( my account is [protected]@gmail.com) which the total that i payed is 800$. So after i wait for a long time then the shop suddenly dissappeared as along with the product that i decided to buy. So i ask for refunds from wish customer support and they refuse. They said that they will send another same product( which i dont know) then after i wait for a long time the product come. BUT the product that came is not the same quality as i expect(as in the picture) . Then i try to research from online then i found out that the product that came is only around 15$... My question is am i gonna get refund for this? i hope u understand and willing to help me thankyou
my email is [protected]@gmail.com
where's the stuff I ordered?
I ordered 4 pairs of shoes from wish over 2 months ago and i still havent received them.I believe the store isnt honoring the sale. I think someone messed up the priceing, because i got them for $1.00. They were and still are $15.00 . I also just found out the tracking numbers they gave me are not legit numbers. They dont have any letters in them. After finding that out i asked for refunds but im really mad because i really wanted those shoes. I dont know what else i can do, if someone could help that would be great! thank you [protected]@yahoo.Com
I returned ipad 9.7 and tri pod and have not got my money refunded to my account
I paid $100.00 dollars to return both the iPad 9.7 and the canon tripod I also need to returned the cal King sheets you gave me red when I asked for grey. you also gave me another box that is a shoe rack and it is missing pieces. I don't need two. i still can't get on my wish account so I can buy other things. but you have me frozen out. I still haven't received my piping bags.
my ring and my two piece outfit
I order three things August 7 2018 and I haven't received any of it I will never order from wish again I feel they stole my money I can't even right a message they just keep pushing my day back my items was supposed to BEEN here where are my items I've been waiting over two months I had a party to go to and didn't get to go because my items wasn't here
order not filled
On August 20, 2018 I placed an order for some hooks all nautical 3 or 4 of them. I received 2. One of them was a bar with several hooks on it. Which I did not receive and I have not received all of my order.
The order has been reoved from my account. I can only see the latest order which was sent on 9/17. There is no reason to remove previous orders other than dishonesty.
I will wait till Friday of this week for assistance or I will request a full refund.
Wish Reviews 0
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About Wish
One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.
Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.
In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.
Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.
Overview of Wish complaint handling
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Wish Contacts
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Wish phone numbers+1 (917) 533-5998+1 (917) 533-5998Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone numberVp Communications+1 (800) 266-0172+1 (800) 266-0172Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone numberCustomer Support
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Wish emailsDPO@wish.com100%Confidence score: 100%Data Protection Officer contactsupport@wish.com92%Confidence score: 92%Support
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Wish addressOne Sansome Street, 40th Fl, San Francisco, California, 94104, United States
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Wish social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 21, 2024 - View all Wish contacts
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