Wish
Reviews and Complaints

Track# uc471493242my. I received an 8 pc ring set today that was not even close to what I ordered. It was the most God offal cheap looking thing I have ever seen. It was the worse gold tone, more worse looking ring set i have EVER EVER seen.I could have gotten something better looking from a gumball machine. I was so disgusted i threw it out. It was not even worth my time of effort too return it.

when I tried to order this shirt it said free w/ $4.00 shipping. but when I ordered it the price went from $4.00 to $7.00. this is not the first time its done this to me. I would like to order more items but not if the price keeps increasing. this is not good business. also there was some yoga pants that did the same thing. the price is always more then when you start to order it, I think that you need to get to the bottom of this problem. If this keeps happening then you will probably lose business.

I love Wish. I finally got my husband to order some things to see how awesome it was. It is not awesome! We've ordered several things that has not arrived. It's impossible to talk to a human about these products. One thing he ordered for me was a woman's cosmetic face concealer I finally got my husband to order some things to see how awesome it was. It is not awesome! We've ordered several things that has not arrived. It's impossible to talk to a human about these products. One thing he ordered for me was a woman's cosmetic face concealer, tracking number YT18354900051504 Arrival date was May 2. Where is my item or refund would be best. I have several more things to ask about.

I ordered the following goods and I am still waiting for them.
a) 1pair of yellow suede loafers size 3 (uk size) on the 11th february this year.
b) a violet coloured velvet blouse size xxl (I put down xl originally), I received brown, size co
c) 1 pair of cat socks in navy (ordered the 11th february this year)
d) A ladies t shirt in white, with Navy sleeves and a picture of a girl on the front
e) A ladies silver pendant with chime inside
f) one wizard of oz t shirt for my husband. I received a man's t-shirt with a verse on it from the programme supernatural
I think and so does my husband (who used to be a Manager), that the items that were deemed to be lost/stolen and wrong size sent, should be "replaced as a good will gesture".
these items being... a, b, and c.
we are absolutely stacked out of getting excuses from suppliers, links to purchase goods from other suppliers once we have had money refunded from your company.
these issues will not go away, until "I myself... mrs amanda stevens" receive my replacement goods ". as a good will gesture.
I will continue to"send you emails"until these matters are totally resolved.
we will not tolerate excuse after excuse after excuse.
we have had enough.
we have spent an obscene amount of money with wish and we are"supposed to be your best customers".
well, if we are your best customers, I politely ask you to treat us as such, and sort these issues out.
thankyou.

Product Hookah set ran out of stock then, they issued a refund on 4/03/18 and I still haven't received my refund and it's 05/08/18. Also they said that it would take five to ten days to receive my refund on my card but, it never can and everytime I tell them they say the same thing. I just want my refund because I never received the product. It's been a month since they said they issued a refund and I never received it.

Pretty much I went to purchase a top dress but wish lied about the product and over charged me it was supposed to be free just pay shipping but they charged me $21 an I still have not received any money.
Order number is
5ae98ef28f1b38abof214de4 I want all my money if they say they have other orders that were not refunded. I also wish to take it to court as other people are getting ripped off aswell

I bought a phone case . It took a month to get here. When I opened the package the phone case was broken but I waited so long for it that I tried to fix it and was unsuccessful. At that point I filed for it to be refunded . I was told i would have to send it back at my own expense . All I want is a new one . I am unhappy with the fact I have to wait a month to get a broken item and then have to send it back at my own expense and wont get a refund until the have the item back . It could take a month to get there . So I'm waiting multiple months for a phone case and all at my expense.

I ordered auto back seat organizer on March 13, 2018,
Tracking number LS818579936CN
I never received the package,
according to customer service my package should be at my postal office
my postal office said they never had my package in their system,
the tracking nr does not exist
I looked on all tracking sites, I could not find it
I'm still waiting

This evening while on the Wish app site, out of the blue I received a computer generated message. I responded immediately to the message in full detail. I received an automated message Stating:
"This email is a service from Wish. Delivered by Zendesk." and "##- Please type your reply above this line -## Your request ([protected]) has been updated. To add additional comments, reply to this email."
I emailed a second time to get a very similar message and no further contact.
The issue I have is that suddenly tonight while on the site I received a request to send my bank statement, the request popped up on my screen without any name or department noted on it as the following
Contact Us
We apologize for any inconvenience, but we need a few pieces of information so we can verify your account.Please enter your email address and a screenshot of your bank statement showing a recent purchase with us. Once we receive this information we will get you back shopping in no time.
Your E-mail Address
Bank Statement
Choose
BANK STATEMENT
Send image
SEND EMAIL
I THEN SENT THE FOLLOWING LISA THE SECOND ONE WITHIN ONE HOUR

Dear Wish,
How long am I banned for? I asked this question as I can no longer place any orders as as soon as I do I request it for my statement comes up. I had written a very SIM the letter to the one below but it was ignored and so the next time I sent this .
I have received for the second time this evening I request from you for a bank statement. I have already replied to that with an email.
I am extremely upset and disappointed to have pop up on my page I requested by wish for a bank statement of mine. your requested for a bank statement had no name department or any details on such request. I would not send a bank statement to anyone who requested one from me minus the name or department on the request. I think that is very poor commercial practice as I think requesting and bank statements from an individual via an email that simply says the following;
"We apologize for any inconvenience, but we need a few pieces of information so we can verify your account."
"Please enter your email address and a screenshot of your bank statement showing a recent purchase with us. Once we receive this information we will get you back shopping in no time."
Wish have been not been rejected Or have not been unpaid this is supported by my bank. I have made contact with the after hours department of my bank and spoken at length to them. I have also spoken to other client who are friends of mine after they have needed to Supply their bank statement for verification. The bank advised me not to and said you could find other means for verification. I find this an intrusion on my personal privacy and it does not meet the consumer ACT in New Zealand asking how I spend my money. Well a bank statement is certainly nothing else. It is clear that this is related exactly to that point, how I spend my funds and income and am I able to meet payments. With the Implications of the gathering of data and the verification using my bank statement and algorithms used today by such companies, opens up many current issues. the appearance of Mark Zuckerberg before the American congress is witness to this.
My offence is genuine and sincere at how this was handled. If necessary I will return all products I have purchased through wish. Had I been asked or spoken to more directly and politely while moderately, I would have taken less offence.
I have learnt by a very indirect way that I am now blocked as a shopper certainly that does not represent the businesses who we purchase from very well. This is certainly not common practice online and the events that this has caused shows poor customer service.
Over the past 5 days I have made many contacts with customer service to try and explain to them I am unable to send photo shots or screenshots because of my disability and health situation. The lack of understanding over this has been one of discrimination. An accident outside my control or fault has left me unable to do some of the daily tasks others take for granted. I informed your customer service department when I joined up. I have not complained about this even when I have received goods that are damaged and broken I have just stood the cost because I cannot send a picture and no one wants to speak to me unless I can. but worse is it systems you have in place or not in place that mean communication with you as both complex and difficult.
Returning to the point that has arisen tonight I am shocked, numb, and overwhelmed by the attitude and the demand for this. It seems people in my circumstances, severely disabled have no place on Wish even when we make contact and let you know from the outset. I am extremely hurt and emotionally distressed by the way this has been dealt with tonight. There has been no communication to explain anything just a message that popped up on my page and kept appearing indicating I could not shop.
I fully understand that you need to protect both parties and that you need to ensure transactions are being entered into with full insight and the funds to meet them. I realise also that there is a need to check the account owner is making the purchases. This in no way indicates wish should send me an email that pops up on my screen and ask for said bank statement.
This is outside the consumer trading act New Zealand, is not typical commercial practice and stretches the privacy rules to the extreme by the very fact that no communication has been entered into with me and no failure to pay has occurred or will occur.
Now let me tell you the embarrassing distressing aspect of the request. Firstly I am a critically ill injured woman who has had a severe traumatic accident leaving me with permanent injury and a changed life. This being so I need to adapt and change what was the family home and make sure that in the home are the needs as required by people coming in to care for me. I stated that this was the family home for the past 70 years, and we manage and make do but need to pay more attention to the needs of the house when others are involved in care. This is most definitely so when the immune system is involved. I have a complex medical health conditions as result of accidents and an assault in the city of Auckland in daylight hours. This has left me with permanent life time injuries and illnesses. Further to this I am now living in the family home from which my mother passed away a few months ago. It has been a extremely sad, distressing and grief stricken time. I am now to reside in this house but it was necessary to bring many areas up to date something I could not have done had I not been told of the wish site. I would have not been able to do this I would have been placed in care in an aged home. Hence I am working to update things. Furthermore through your site I have been able to help one of my carers who is to become a great grandmother for the first time. I have been able to give to her for the time and energy she has gifted to me.
I was overseas working on volunteer service abroad when I had this accident and this was followed by two further accidents on return to New Zealand and a public assault.
I am a decent and honest woman and would not trade if I did not have the funds. I feel the way this matter was handled in no way was respectful or treated me with decency.
I'll wait to hear from you as soon as possible. I hope that this email will not be ignored and that I will not be treated with the utter disrespect of a computer generated response. Customer service is customer service and I hope to hear from someone. If you do not wish my money say so. Thank you.

Yours sincerely
Louise O'Connor

I am extremely upset that wish chose to deal with the matter in the way they have. They were happy for many days to take my money a substantial amount I can assure you. my disability stop me from taking the photos and I accepted that is it down for me given my disabilities that was not a problem. But it continues to grow as a problem because Wish will only enter into communication one way, their way.
My only issue in dealing with this site has been the frustration caused by the inability to communicate or make contact. I do not like posting negative reports or negativity on any company or person but would leave me with no opportunity to be in dialogue with them. Any emails I send I replied to with a computer generated message and in the past I have never heard back.
I like this site and it recommended it to many people but tonight's experience has me asking myself is it better to deal with those who will communicate and those will enter a relationship. Is trading, commerce, the purchasing of goods not like everything else, a relationship between two people that is best when there is communication and it is not one sided.
I look forward to hearing from Wish but I think that my experience in the past will be the experiences of the future.

i have bought 1 x JIAKE 2018 NEW SmartPhone 6.0 Inch Android 6.0 RAM 2GB+16GB 8-Core 2Sim 2Camera Bluetooth GPS 3G Smart Phones(Free Gift:white Bluetooth Headset) 29, 00 €
Shipping for JIAKE 2018 NEW SmartPhone 6.0 Inch Android 6.0 RAM 2GB+16GB 8-Core 2Sim 2Camera Bluetooth GPS 3G Smart Phones(Free Gift:white Bluetooth Headset) 11, 00 €
Discounts -8, 00 €
Zahlbarer Betrag 32, 00 €
the order number is 5a8dd9e967bd70081fba274e
i have payed 32 euro, the transaction number is [protected]

I brought a dress which was not only shown differently on the images but also had a completely wrong description. A open Abaya which claims to have a lace and pearl trimming was just a printed dress (not open).
Followed usual procedure to return item several times and they claimed to e mail return label which never came through to me and I couldn't find anyone to help me. Also why should I pay for postage for a dress that is completely mis sold to me.

I went to the gas station on May 5 and had my card declined to my surprise. I just got paid on May 4. So i went and called my card and to my surprise geek website had withdrawled 320 dollars out of my bank account the night before. I have only been on this website once and download the app to get the free gift and gave them my info to pay the 50 cents to shipping. This is how they got my info. I delete the app after i got my free gift. Im still waiting on the free gift and now I cant even get ahold of a live person to discuss this issue.

I have not purchased from this company for a couple of years now. When I did purchase items, some would never come. And I was not able to get a refund. but yet I find a lot of good in some of the products. But now that I do want to purchase some items it doesn't let me. I am getting a notice to show bank statement of last purchase. So I submit a statement with the last purchase, But I am still not able to order . WHY! and you can't even get a hold of them.

To the complaints board,
I have recently purchased 56products of wish which is near about 80thousands INR and wanted to shop more but suddenly I saw my account has been blocked that means wish blocked me up without giving me any prior notice or information. Being a customer I can go for online shopping as many as I want isn't it? Hence they blocked my account without telling the fault of my account and top that's products are showing delivered in order history which I have not received yet and they sended to wrong place not in my address it's ridicules.Now tell me how will I connect to to customer support of wish. I'm in big trap I paid for products and i will not get it please ask them to unblock my account permanently else refund the whole amount which I paid for those products, it's panic for me I have paid all my hard earned money please do something complaints team I beg of you.
Please took me out from this trap and refund my all amount I understood I paid for those products which I will not get ever as I can not get into my account.
Please help me.
Thank you.
Bipul poddar

I ordered a necklace, 2 packs of nose rings and a ring on March 10, 2018. I got the nose rings and the necklace but I still haven't received my ring. It was supposed to be delivered on April 22. I'm getting upset and want my money back and I will never shop with this company again. I haven't heard back from anyone at wish and it shouldn't take a month and some days to not receive my item that I paid for.

I have been tracking my order on line and the last item I have yet to get. The last entry on your site was 03/19/2018 that it arrived in the destination country. Here it is the 4th of May and I still haven't seen it. Please send it to me. It was a mother's day gift, that I thought I ordered in time. But mother's day is around the corner. I would appreciate if I would get them.

Thank you,
Sharon Maples

I ordered a trampoline and it said it comes in 3 boxes and I only received 1 box 2 months ago i am still waiting for the rest of my order what's up with that please finish my order I for the trampoline so please hurry also last summer I ordered a yellow sun dress and never received it and also I ordered a snorkel set for my granddaughter and I haven't received that. either but I really want my trampoline that I ordered

My teen wanted to try this site. The photos on the site of the dresses they offer for the price was enticing. I don't trust the sizes of online clothes for myself so I could not give her advice on whether or not to purchase since I've never done it. A friend told her it was good. The two dresses she purchased were horrible. Tacky, cheap (I mean little girl dress up clothes material). The quality was beyond disgusting. Who cares about the size? She wouldn't even put it on they were so horribly made! Strings, zipper jam before it's ever been unzipped, seams are hideous and fabric is just tasteless. PHOTOS on the website are lies and misleading. You are not getting the same dress here as you think you are purchasing! THAT IS WHY THEY WERE ONLY $20. EACH. Hem of dress outer layer doesn't match under layer (slip is longer). Packaging? Curled up and mashed into a tiny unpadded unproteced plastic bag.

What you see on the ground is my front porch after just pulling the dress out again to take a photo. Sequins drop off and the glitter on the dress is everywhere because it's not quality anything! The day she first got it there was so much glitter in my dining room on the floor, table everywhere, that it looked like a class of 23 Kindergartners had done art with glitter and glue! Tried cleaning it up, it just falls off the dress like rain!

Want to return or exchange your purchase? Good luck digging up a telephone number, and when you do there is no 'body'. Just a pre-recorded message-you have to download their APP for any problems with your order. Want to view or write reviews on their site? Everything requires you to 'log in', 'log on', create and account or agree to their terms, which is just a way to scam you into sharing more of your (and your social media friends') info.

DO NOT BUY FROM WISH.COM (SHOUT IT FROM THE ROOFTOPS AND TELL ALL YOUR SM FRIENDS TO "SHARE").

Lois Ann Nunnally, 1353 east rittenhouse st, Philadelphia, Pa, 19138 passed away march 7 2018. All charges made after march 7, were not made by Ms Nunnally. I can be reached at [protected], Christine Williams. Or email at [protected]@gmail.com. Thank you for your prompt attention. Someone has been using my cousins credit card on your site and you need to address this problem as soon as possible and possibly notify authority's about this theft. Credit card ending in (7528) citi card.

Your site sucks! I order items by mistake when my laptop froze n all inwas doing was browsing and not able to cancel order at all without going through so many loops and pages drain my laptop power. You lost a customer. Again your site sucks, thanks for stealing my damn money you theives.I'm going back to using amazon, ateast THEY dont take a whole month to ship and deliver an item