Wish
Reviews and Complaints

I have ordered items and have not received them! I followed all the prompts by the proper dates and now cannot get my money back plus I did not get the items. There is no one to call the number is out of service and the emails I receive are useless. I would like someone to contact me to get a refund. The customer service has been terrible and I will likely be canceling all other orders!

I have bought a 'RORA 17" Tall Glass Pipe 18.8mm Join Size Straight Honeycomb Perc Smoking Pipes' from the wish seller Tryst420 on 04/12/19 and I had paid for the fast shipping to receive the item on 04/19/19 which cost an extra $6.00 on shipping and today being the 19th it is saying the item will be here by 04/26/19 and im pretty upset about it being that I paid an extra $6 on shipping. I tried using contact support but it just asked frequently asked questions. I want to contact the seller and get my $6 back.

My account has been hacked and cant get in using my email address and password.

I have been shopping on Wish for a long time now and have about 1600 points on there.

I need to get in also to track my packages.

I'm also worried that my credit card will be used fraudulently. Can't get in to remove card to prevent this from happening.

Please help.

My account is locked and an item I ordered has not came yet. I would like a refund. I have not ordered anything. For over $100 and I keep getting emails says I need to send proof of an order of for $106. I have updated in contact info. I would like this issue review and taken care of asap. You have all my info. I would like to place another order and i'm not able to. If this problem is not resolved soon I will have to close my account and find somewhere else to take my business.

I have been flagged for too many refunds yet I did not receive my items. This is unfair. I wanted my items not a refund. There was a tracking number for Royal Mail but they don't recognise it. I have not lied, if my items don't come then they don't come. My items never left China according to Order history. I had free stuff that turns up yet my order, with a tracking number does not, how can this be right.

I have not received 3 orders however I have been charged. Status of order is still pending delivery since December 19 2018.
I can not get a resolution because it's only automated ibot references.
I want my mi eh back or the delivery sent.
I can not contact a human for a resolution.
Tracking no:
UQ613177904cn
UQ611305937CN
TYPH0001294269

Please help.
This is disgusting service. When the app was first launched it was fantastic. Customer service was very helpful and hardly ever any issues now it so poor that customer have a right to know.
Please help
Maryanne

I have no problem with my card at the bank, why am I having problems making a purchase? This computer buckshot is really getting to me. Why all the hassle? I mean really! If computers were so easy and direct, I shouldn't be having all this trouble. I want to use your service and to make purchases but come on, I mean really. What is the true problem here?

I ordered a smartphone on wish, but was sent a different model to the one advertised on site. I decided to return the phone at my own cost and did so last month. Unfortunately, the original label came out in the bag, so was not with the phone when it was shipped. However, i sent the parcel by registered mail reference number :VE138030340GB. This label is on the front of the parcel and proves the phone was returned. The order page says the item has not been received, which given it was sent on22/03 /2019 by registered mail this is not possible. I have received no help in trying to resolve the issue, in fact, the opposite is true. I receive emails from customer support in Spanish despite living in England, or i am directed to a page i have already told them several times is no use. I would appreciate this matter being resolved ASAP. Thanks. Ian Cornish.

Hi I am mohd mal frm singapor I would like know a bout my account in your site... I use to buy your product most a year... Recently when I purchased your product the end my payment I can't submit my payment n ask me check with Wish. Payment issue n my account problem so I try 2 mail many time in ur customer service still the same msg I hv received... So plz can resolve my account n payment issue r soon as possible

I ordered goods from the website.
They didn't deliver it at all.
They ask me to wait month after month for delivery.
After long time waiting, I requested to deliver the material or refund my money they refused and said it is too late to refund.
They ask me to wait and now they are saying I am late to refund.

This is big cheating I believe. Thsnks

Is there a monthly fee to shop with Wish.If so please remove me from Wish.$15.95 was taken out of my bank account I didn't authorize, I'm on fixed income & can't afford this monthly fee.I'm going to remove Wish app after I get my order..Pleas e-mail me at
[protected]@yahoo.com.Plus do not like a shopping app.that you can't access on the phone & talk to a real person when all you get is a recording,
BarbaraDoughman

I am so frustrated. I bought some clothes through your website then you reimbursed me and did not ship it out? I never requested that.in fact I tried even buying more stuff and they said something was wrong with my account. The credit card company said it was your website and I cant find a number or get through to anyone? Please help me! I just wanted to buy some summer clothes and you have make this a horrible experience

Wish is using my six year old grand daughters name and address with my daughters phone number to send cheap items that were not ordered. So far they have sent three separate packages. I legitimately sent her something in the past, so I am angry that they have taken advantage and stolen her information for their gain. I will go to the better business bureau next, since the post office was unable to assist in putting a stop to this. Please feel free to contact me at Janet Meyers, [protected]@aol.com to get further information. Now, I don't trust anyone with her name, etc. Thank you in advance.

[protected]@elevex. Ca I cannot purchase because wish removed the banking permanent hold
Information from the account, which was for valid purchases
Wish refunded items I wanted to be shipped. Wish said I had unauthorised purchases which is false
How do I create a new account?

Hello darryl,
Thanks for reaching out about the unauthorized purchases you are seeing on your account.
We've gone ahead and refunded the purchases you mentioned, which should be reflected on your statement within the next 2-5 business days. Additionally, we've gone ahead and removed the billing information from this account to protect your financial data.
To ensure your security, we've placed a permanent hold on your account to prevent further misuse. To continue shopping with wish, please create a new account. For assistance, please refer to the instructions in our faq:

I've been ordering from wish for over a year and these past 3 months I have not been aloud to order and I don't understand why. Can you please help to resolve this. Thank you Heather and now I geuss I'm having more problems sending my complaint out because it telling me I have to use 350 words I don't understand what really the issue is I think the way things are set up is the actual issue! Pretty disappointed at this point!

My debit card was charged for $912 on 3/16 I didnt authorize this purchase. There is no possible way anyone i know used my account or my card as i keep my card in my bra and no one has access to my laptop because it is under lock and key and passcode. This is a fradulent charge from wish or the merchants. I only had the option to dispute each individual item as a separate order and customer service is saying because the orders are all being sent to the same address as my previous orders that they are mine and that they already sent them so too bad for me. I called and emailed as soon as i seen the charge on a confirmation email the same day. This is not my order. my items or my address. wish, com has a scam going on and they are stealing peoples money red handed and getting away with it. Im disgusted and sick to my stomach. im so stressed out because of this and trying to get my money back for over a month now with no help from wish. This is a fradulent charge and i shouldnt even have to be asking for a refund i didnt buy anything to refund. How and why would i order multiple of the same item and spend every dollar that i had to live off of and pay my rent? this makes no sense. and i dont even shop online like ever! i cant get them to understand anything. i get the same responses over and over. . ive tried to communicate this is every way i know possible. i really dont believe there really is a customer support just people hired and trained to not give refunds to customers no matter what the situation. All i want is my money refunded to me. I recieved no items as i doont even live at the address they have the stuff being sent to, please help

Track Package

Dreamlike Fashion Jewelry Scrub Ring Titanium Steel Rings for Men Women ( Size:4.5-12 )
Store: youjianyu789123
Quantity: 1
Delivered on Jan 24, 2019
Tracking #: WI000057638210EPC
Carrier Site
Latest Update
Jan 24, 2019
Delivered - 妥投, KIRKLAND LAKE，ON, Kirkland Lake, Ontario, P2N2J9, CAN
Dec 29, 2018
In Transit - Leave the destination customs, CAN, Kirkland Lake, Ontario, P2N2J9, CAN
Dec 29, 2018
In Transit - Arrival at the destination airport, CAN
Dec 28, 2018
In Transit - From the airport to the destination country, CHN
Location: China
Dec 27, 2018
In Transit - From the beginning of the sorting center, Shenzhen, Kirkland Lake, Ontario, P2N2J9, CHN
Location: China
Dec 26, 2018
In Transit - Issued from the EPC warehouse, SH, CHN
Location: China
Dec 25, 2018
In Transit - Arrived at the EPC warehouse
Location: China
Dec 25, 2018
In Transit - Arrive at the heading sorting center, YW, CHN
Location: China
Dec 24, 2018
In Transit - 揽 件, YES, CHN
Location: China
Dec 24, 2018
Tracking Info Received - Wishpost order has been generated
Location: China
Dec 24, 2018
Processing Order
Dec 22, 2018
Placed Order
I did not received this item, but it says delivered?

I received my cellphone cover which but it was the wrong size. It was the following:
Luxury Glittering Crystal Bling Diamond Glitter HD Mirror Bear Ring Stand. the store was gynanchen and the tracking number is UH349108791cn. I ordered the one for a Iphone 7. If you can help me with this it would be greatly appreciated. I ordered another one at the same time and it was a perfect size.

Trying to pay for ordered items, and I repeatedly tried to make payment, and was told there is a problem and to email here to have problem resolved. Some of the products were ordered a little while ago. but are still active on the Wish spp. If I do not hear from you right away or find that you cannot resolve this issue immediately, I will place my order with Amazon. I have never had a problem had any problems with them.
Denise Kligge
[protected]@gmail.com

do not order from wish. They rip you off and no customer support. You took my money march 6 and delivered nothing. You don't provide a customer complaint chat. I will tell everyone not to order anything from you. Everyone in my family my freinds co-workers. Everyone! I ordered products and had to wait 6 weeks and now I am told to wait an additional 4 weeks. This scam is over!