Wish
Reviews and Complaints

I have ordered from Wish cg or 2 years and now since you had the 50% off... There is trouble with my card. I have the money on my card. So what has happened? I want m looky order and I want the 50% per cent off. I have tried for a couple of days. Nothing had changed, except with your end. I DO WANT MY ORDER... ONLY IF I STILL GET THE 50% per cent off. And I also want my free gift. This is ridiculous. Get it together and I expect my 50% per cent off. If you can't make this happen, like I want... Erase my name, address, and my email. I will just start shopping on RoseLily here in the USA.

I have tried to ask what the problem is but never can get to the correct page. Or to the correct person. Meanwhile the products I am wanting to purchase disappear from my cart. There's nothing wrong with my credit or debit cards. I want this to be corrected today as in now. I want to purchase these items now. Please fix your problem now. Thank you. I am going back to my cart and expect to be able to purchase items now.

Are you actually joking. Your website is advertising drug parapheranlia and it's for $1. With a 4 star rating. You actually allow people to purchase this product and rate it.
This is the most outrageous thing I have ever seen in my life.
It's being advertised on Facebook for everyone too see.
Companies like yourselves should know better than this. It's disgusting.

They want bank statement and my information they won't get .
Not sure why they don't want out business
I'll go back to amazon
I will be deleting my account once I receive everything I've already purchased
Why do you not let people use multiple gift credit cards on each order
I have several 50$ cards but, try to purchase a order with anything you want for under 50$
This is a joke

I want to cancell this order, I sent you a request already, it is 5C93d27le988e07eebad8d59 for the amount of $264.00. it was a hand bag and some plastic brick stickers. I hit the wrong button, it sold me everything on my wish list. I will be contacting my bank to stop this payment. so please do not send merchandise. Thank you
Denise LeDesma Freeman

These are the details of the purchases that i made, these were never delivered so they refunded the money to wish cash without my approval to put there .

Order Placed: Dec 20, 2018
Order #: 5c1bd26019b42c25661fec2c
1 product purchased
Payment Method:
PayPal
Refund Details:
Shipping taking too long

Quantity Refunded: 1 of 1
Amount Refunded: £2.00GBP
Refunded on Mar 4, 2019
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Order Placed: Dec 17, 2018
Order #: 5c16f644672b5e2916849696
2 products purchased
Payment Method:
PayPal
Refund Details:
Shipping taking too long

Quantity Refunded: 1 of 1
Amount Refunded: £7.80GBP
Refunded on Mar 4, 2019

Payment Method:
PayPal
Refund Details:
Shipping taking too long

Quantity Refunded: 1 of 1
Amount Refunded: £5.00GBP
Refunded on Mar 4, 2019
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I want these refunds to go to my paypal account
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there was a purchase made from my account without my knowledge in Mar 4, 2019 (Order #: 5c7d8b99fd0b0c0f80298337) details below

Order Placed: Mar 4, 2019
Order #: 5c7d8b99fd0b0c0f80298337
Refund Details:
The merchant was unable to fulfill this order due to an issue with your account. The full amount of the order has been refunded to your original payment method. Please tap the Contact Support button below so we can help resolve your account issue as quickly as possible.

Quantity Refunded: 1 of 1
Amount Refunded: £3.00GBP
Refunded on Mar 6, 2019

when i realised my account was hacked i raised a ticket and asked for a refund .

they were quick enough to reply to this ticket, and they did a refund back to the wish cash (the hacker took the money from wish cash to pay for this product)

After this incident i noticed i was getting payment issues - when i contacted the contact support they told me due to security reasons they have blocked my account permanently and asked me to open a new account.

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I don't mind if my account is permanently blocked, i am more than happy to open another account in wish but before i do this i want my £14.80 in WISH CASH to be transfered to my paypal account (this is the original place from where all the above products where purchased)

I am not getting any kind of help with this situation

below are the kind of responses i am getting so far

[
Hello Chinchu Ann,

Thanks for writing back.

I'm sorry to hear about the issues with your order. It appears that you've opened this ticket intended only for account updates rather than order related issues. To better assist you, we recommend contacting customer support for further assistance:

Tap the "Order History" tab from the drop-down menu at the top of the screen
Find your missing item on the page
Tap on the "Contact Support" button under that item
Follow the prompts through the Wish Assistant to submit your request
You can also use this link to directly reach your order history and open a support ticket for the specific order you mentioned:

https://www.wish.com/transaction

Should you end up opening a request in our system, you should receive a reply within 24 hours. We hope this helps and let us know if you have any other questions.

Julius Jan
Wish Customer Support
]

[
Hello Chinchu Ann,

Thanks for contacting Wish.

I understand you want to be refunded on your bank and not Wish Cash. However, the refund has already been issued as Wish cash and we can't reverse the process as we dont have that feature yet.

I appreciate you for extending your patience with this matter. If you have any other concern, please feel free to contact us and we will be happy to assist you.

I hope you have a nice day ahead.

Edmon Dantes Junior
Wish Customer Support
]

[

Hello Chinchu Ann,

Thank you for contacting Wish.

I'm sorry to hear that you're having trouble receiving your refund and can understand your frustration. At this time, we can only issue refunds to your original form of payment and are unable to reissue funds to a different card, account, or payment method.

If you used a card that was cancelled, lost, or expired, please contact your bank to inform them of the incoming refund. Your bank should be able to re-route the payment to your new card, a different banking account, or mail a physical check to you.

If you paid with a prepaid card, most banks will either process your refund to the original card or provide a replacement.

To learn more about Wish's refund policy, please review this link below:

https://www.wish.com/return_policy

We hope this helps, but please don't hesitate to let us know if you have any other questions. Thank you for your understanding!

Zaid
Wish Customer Support

]

[
Hello Chinchu,

Thanks for reaching out about the unauthorized purchases you are seeing on your account.

We've gone ahead and refunded the purchases you mentioned, which should be reflected on your statement within the next 2-5 business days. Additionally, we've gone ahead and removed the billing information from this account to protect your financial data.

To ensure your security, we've placed a permanent hold on your account to prevent further misuse. To continue shopping with Wish, please create a new account. For assistance, please refer to the instructions in our FAQ:

https://www.wish.com/help#q23

We apologize for the inconvenience and thank you for your understanding.
]

I have done everything they asked me to do, i am lost now

This is a very simple case

they have got two options

1. Keep my account permanently blocked and transfer all the money in wish cash to my paypal account (original payment method/place)

2. unblock my account so i can atleast use that money

it has been over two weeks and i am really getting frustrated. please do something.

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they can help my doing any one of the below

1. transfer the money in Wish Cash (£14.80) to my paypal account
2. Unblock my permanently blocked account so i can't start buying things(this will help me use the wish cash), i will de-activate my account after i finish that wish cash money

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there is £14.80 in WISH CASH that i can't use because my account is permanently blocked. they are not transferring the money to my original payment location and they are not unblocking my account.

I can't use that money now

I made this order way back in early february but till now I have not received quite a few items. I have been a customer of yours for quite sometime now and I am disappointed to say this but I have to give you feed back and let you know what is going on. Furthermore, it is alright refunding the money but I see no point when all you want is the item that is why one did the purchase. There should be an option whether you want a refund or to resend. Some of the items not received:
Fashion stud earrings men's s9...
Store: peike
Store: zhangyong
Wholesale 925 solid sterling s...
Store: the miassiy's
3pcs fashion 18k yellow gold f...
Store: loversshops
Exquisite bridal marriage enga...
Store: luckyjian889

I ordered like a 2 dollar item was supposed to be 3 dollar shipping charge they billed my card for 8.50 when I saw the total I cancelled the order .the 8.50 was still charged to my card and am getting feedback saying it could be twelve days to see my credit.i feel if they can take my money that quickly they should return it just as quickly. They also never shipped me an item I ordered so they issued me a wish buck refund, now I am leery of ordering anything else rendering my wish buck virtually useless . Their automated complaint review doesn't really give you an opportunity to specifically tell your problem it gives you predispositioned problems and their selected resolutions .I seriously doubt I will trust them again and plan on letting everyone who will listen to beware.

My young daughter has ordered from wish before and likes their affordable clothes. She used her allowance to buy a white pair of tennis shoes with roses on the side. They were about $15 - or $20 with shipping. She waited for more than a month. She finally received a notice that they had been delivered. We live in a small, rural area and immediately went to our post office. She said they had not been delivered. They were also not at our house. We contacted wish and were told to wait a bit - and maybe they would show up. My daughter patiently waited, but they never came. We contacted them repeatedly for either a refund or for an identical item to be sent (since we never received the shoes). They refused to refund or replace the item. My daughter was heart-broken. We had bought many items before and would have continued to shop at wish... But we will no longer purchase items from wish. Theire customer service was horrible and my daughter doesn't have the shoes and lost $20 from her allowance.

Cancelled an item couple of hours after paying to to realise they were the wrong item I wanted, they told me I'd get a refund back for it within 14 days, baring in mind I requested the refund on the 26th March and they told me it would be back in by the 9th April and still had nothing from them! Never buying from here again, it's stupid and they take the mic

I bought a Bridal set of rings and I had them on for one hole day and when I took them off an hour ago and my fingers smelled like metal and my finger was green
When I read the product was Sterling silver and trust it's not I have Sterling silver rings and they didn't take turn my finger green if u are going to sell stuff like this at least u could stand by your product but trust this isn't the 1st ring I have gotten that did this I will not by any more rings or jewelery from you because it isn't REAL and I am very very dissatisfied about this one day of ware took it off this morning and this is what I got will never buy jewelery again

I was blocked from using wish. You asked me to send in proof of recent purchase with a card that was used or the bank statement and I sent in both and you said you couldn't remove the block.? The only explanation they gave me was their system blocked me and they cannot remove it due to policy. What the heck.? I purchase on wish like once a week and it's not one item, I purchase several items at a time. I haven't done anything and I am extremely aggravated because now I have to go through extreme lengths to get into contact with y'all about items I haven't received and you keep giving me the run around. Unblock my account! This is ridiculous
2342.72 block wish cash not returning company last 7 month
Regards,
Bhanupratap kashyap
[protected]

I have put my order in and they say there's an error with my credit card. I have called the credit card company and they said there is nothing wrong with the card. I can use my credit card anywhere else and have no problem with it. I have ordered from wish many times and my family and friends order as well, but I feel if this problem doesn't get resolved that will change.

I returned an item I ordered by mistake. They kept the $160.00 + so now I'm out the money and have nothing to show for it. I returned it immediately but they decided to keep my money. From reading other reviews I guess it could have been much worse. When trying to contact them you can never talk to a real person, their reply e-mails always say the same thing. "Contact customer support-we're really happy to help you!" That's it. That's all you'll ever get, a never ending cycle. There's a special place in Hell for people like them. I just wish I could prosecute and put them in the cell they deserve.

I don't know where to begin with this. I have been asking to get replacement feet for over a month now. I have sent the requested proof of damage and now that it says it was delivered but not received. I have sent in a email chain that is out of control. The agents have been copy and pasting the responses to me asking for me to run around and jump through hoops and hurdles to get this fixed. I am so upset with the way things have been handled. Even in my last email the agent did not listen to my concern. Simple told me sorry and hope they can serve me better on my next order..WTF.
I would love to have some contact with a live person. If I don't have a resolution to the problem soon I will have no choice but to go and dispute the charge with my credit card company. I don't want to do this but I do deserve to have a product that is complete. I am not asking for the world or anything out of the ordinary.

Please feel free to contact me back at any time to talk about this. Please do not send me any more copy and past emails. I spend a great amount of time in composing mine and can tell when it is a standard response. If you would like to see the tread of emails I would be more than happy to up load them. When going in and taking pictures of the conversations with WISH, it has come to my attention that I have also been talking to the same agent for several interactions. Mindless drones...

Charges 3/24 and 3/25. 4 charges 4.80 and 33.65 and 6.00 and 12.00 says wish.com 5311. I do not have an account here. My email is [protected]@gmail.com need response asap. Can not reach you by phone. Need refund of charges did not oreder anything. If someone else has I need to know who so I can persue that person.. Please respond via email. Thank you

I have been trying to place this order for this purple dress red shoes red hat purple hat for 2 days so I need to know why it is not going through if I need to change cards I need to know that and I will do that when I tried to do that it told me I was entering the wrong credit card so how do I go about changing credit cards tell me what I need to do

i ordered a shower curtain on jan 2 2019 the money was taken out of my account but ive never recieved the shower curtain and ive tried several times to contact you by email never got an ansewer from youthe curtain had deer on it standing by a brook ive ordered before and never had a problem till now i believe in honesty i thank you should refund my money or send what i ordered .sincerely ruby sheila isaacs

I received an email to see if I received my cameras and I responded that I did not. They said that I would get a refund put back on my card. The problem is that I ordered two cameras (for Easter) and it looks like I wont be getting either one but supposed to get refunded for only one. Not happy! The cameras should have been here back in January. Plenty of time for Easter. I need for the other camera to be refunded too. I will no longer shop with Wish. If this isnt taken care of quickly, I will be complaining to the BBB

My card was declined for a 12.97 this a. M not sure why but please clear all my accounts on file for any chance of identity theft. I love wish but not this part being charged randomly. Please check your system for any future charges it may try to charge my card. Please and thank you very much my name kenisha modique my email [protected]@gmail.com bye