Woolworths
Reviews and Complaints

I run a cat rescue site and always buy your product . I went in there yesterday and you have increased it by $6.70? It has increased by $2 . When I need to buy 20 14 litres this increase is huge a fortnight. It's an extra $40 . I will now shop bulk at another store . I believe alot of your customers will do the same. Would you please explain why the high increase ?

During the day I went into woolworths get a few things for dinner no there was a staff member that was named Debra there, very rude disrespectful towards me and my husband staff around wast friendly at all.

I have came into this woolworths Thursday 7th at 12.25 I got served by a young lady that was bubble and outgoing she had far way the better customer service skills she was on register 7 down the pack when she does a brilliant job of packing
And Customer service skills. And knowledgment.

Background - My ex daughter in-law works at woolworths and the bitter split between her and my son has created a TOXIC environment at Woolworths..
Then, some months ago i had reason to talk to the store manager about a problem with some of the checkout front service girls. I was very unhappy with the attitudes of the girls at the front BUT told the manager i was happy to only complain at store level if he pulled his staff into line.. At the same time i complained about the attitude of his staff, I also mentioned the incompetence of some of the checkout people who had squashed items by poor packing and asked him was i able to use the SELF SERVICE to do my own checkout, even if i had a large amount.. He replied if i wanted to use the store SELF SERVICE then i was right to go ahead.
I told the store manager i would not go outside the store on this occasion but next time i would.
Today complaint:
Around 10.30am today (8th Nov 2019), I lined up to at the self service area. My wife and i had a trolly each - it was our big weekly shopping.
Kylie approached me and told me i had to take the 2 trollies to one of the checkouts..
I told Kylie the store manager had told me it was ok for customers to use the self serve area if they preferred.
Kylie told me with attitude that it was store policy to go to the checkout..
I replied i didn't like her attitude and asked for her name.
She turned here back and walked over to the supervisor to inform her that i wouldn't move.
I asked her for her name and said i was going to lodge a complaint against the way she spoke to me and her attitude to a customer.
She turned and said ..
"It's Kylie - knock yourself out."

I am sick of having to deal with the terrible attitudes of SOME of the Checkout staff..
I know the staff mentioned would love it if we took our business to COLES but i would like to think "BEING RUN OUT OF TOWN" attitudes were gone.

My phone number : [protected]
My name : Howard

On the 14/8/2019 my grandaughter received a $40 gift card for her participation in a health care program. Her mother took her to Macksville Woolworths NSW where they shop regularly on 3/11/2019, when she presented her items at the checkout the cashier told her that her card was invalid because it had expired. She was very disappointed and embarrassed, her mother covered the cost to save more embarrassment. The card has an issue date but no expiry date and it is your store policy that all gift cards have no expiry date stated on the card. Why would your cashier say otherwise and refuse to honour the card. It was a very upsetting experience for both my grandaughter and her mother
judith stubbs

I shopped at about 4pm today 6/11/2019 and was at the checkout operated by Mel. Admittedly the order directly before me in the queue was very large (approx $400), but it took close to 30minutes to get to my groceries. Mel appeared to know the people she was serving and had several conversations with them. While she was putting my groceries through the checkout, she used her mobile phone to send a text message.
I find this behaviour and service unacceptable.

I purchased this product yesterday afternoon 4 November 2019 at Woolworths, Thornleigh NSW. It was placed in a fridge bag on the way home and refrigerated until needed today. On opening the packet tonight, which still had the seal intact, the product had mouldy blue/green cheese shreds at the top of the pack, which proceeded to trickle down into the rest of the cheese at that point.

Product information:
DairyWorks New Zealand Tasty Grated Cheese 500g.
Best before date: 13 Mar 20
Bar code: 9 4210 18 085 154.

As I am unable to return this product to Woolworths Thornleigh until next Monday I have discarded this in the garbage. I still have my Woolworths receipt of the goods purchased. I would appreciate a replacement product.

I presume that as my cheese was in this mouldy condition, other packets with the same barcode might be contaminated.

Thank you.
Dr Susan Watkins
534 Pennant Hills Road, West Pennant Hills, NSW 2125
Phone: [protected]
Email: [protected]@gmail.com

HI, I bought 2 bought 2 boxes of strawberries on Sunday 3rd Nov. Luckily for my daughter she cut her first strawberry and this is what she found. She then checked a few others and they are mouldy now(scared to eat the others) so i have had to throw the boxes out.
Not sure if i have kept my rec though to get a refund.
Thought you should know.
Regards
Mary-Anne O'Malley

I bought two packets of Crumpets on Friday night and put them in the freezer as soon as I got home, but when I went to eat some on Sunday morning they were mouldy, making me think that they must have been mouldy when I bought them. I bought these Crumpets at Woolworths Causarina in Darwin NT. I was really looking forward to eating them and am very disappointed now and probably won't be buying any more for a while.

The manager Tom refused to give me a rain check for more than two 24 litre bags of Breeders Choice cat litter even after I explained I would have to drive to other stores to achieve the same thing. I then had to drive to another store and they were happy to give me a rain check for 4 bags and said the max was whatever I could fit in a trolly. I do not appreciate having to drive around unnecessarily wasting my time and petrol when Tom could have saved me the trouble

I purchased a goats cheese from Woolworths Gungahlin on the 2 Nov 2019 and have opened it today (3 Nov) and noticed it tasted off. I found what is pictured below which is not what goats cheese should look like. I have already consumed some of it in an omelet and at least like a refund for this item and this is not the quality I am used to receiving with Woolworths.

I have been a loyal customer of Woolworths for decades.
It is with a heavy heart that I now boycott purchasing milk from your stores.

We as Australians expect every cent which was promised to the farmers from purchasing Drought Relief Milk to be donated to them. As recent current affairs and radio broadcasts have clearly shown almost no attempt has been made to help the farmers through this brand of milk.

I haven't bought milk from Woolworths for the past month and will continue to do so until Woolworths decides to assist the farmers through the Drought Relief Milk.

As a consumer, I am bitterly disappointed that such a large cooperation feels they can hoodwink us.

I will continue to buy milk from elsewhere until I see a change.

Regards,
Dilee

1/11/2019
To whom it may concern
Hi, my mother and I are/ were regular customers at yanchep Woolworths and today as we were at the checkout the lady serving us was very rude to my mother. What happened is My mum started moving stuff around on the belt so she could pull out the cold stuff to be scanned and packed in the cold bag, when the lady behind the register told mum to "stop doing that, I can do it, leave it" in a rude way. My mother then told her that she was only trying to help her. The lady then continued on saying the same thing over which caused my mum to become upset and then she started saying that my mum was rude to her and then proceeded to argue even further with my mum. After my mum had left to go report to the store manager about the incident, I was still at the same checkout paying for my shopping (which was seperate) and the whole time I was standing there, the lady behind the register was just [censored]ing about my mum to the customer behind me. Very unprofessional! The store manager apologised and said he would sort it now, and my mother and I left the store, so I don't know how and if it was sorted in the end.
Also, the deli section of the same store never has any staff available for serving, and when there is someone behind the deli, they always seem to see a customer and then quickly disappear in the back, for a bit leaving customers standing there waiting to be served, then they come back out to serve after 5 min or so. The store also NEVER has any stock on the shelves they are always sold out of everything.
I am not happy with the way my mother has been treated by the staff at your yanchep store and because of it, you have now lost 2 customers as we will be giving our business to Coles and IGA from now on and also be telling our friends and family to boycott your yanchep store.

From a very annoyed and upset EX customer