Woolworths
Reviews and Complaints

Hi my name is Rebecca I'm just wondering what else I can do to get a job through Woolworth as I'm a mum of 2 trying to find work. I have applied for more than 10 jobs just this year at all different stores and different positions but I always get knocked back. I know it's not my hours as I can work all the time just not early mornings but I never apply for those hours anyway. I get this not just from you it's also coles which I know with them it's because of my age which is discrimination against me and I really hope you guys aren't doing the same.

Regards
A very angry mum

I was just checking to see if Woolworth's had my eyeliner in stock and they didn't so I proceeded to leave, before being abruptly stopped by a middle-aged lady wearing a black cardigan, blond hair, possibly a manager. She then accused me of stealing a can of red bull I was clearly drinking before walking into the store. I felt extremely attacked by this woman as she made me open my bag and put her hands inside and has a bit of a 'rummage' around. Upon seeing that I had nothing stolen, she went on to say that I had to declare everything that was sold at Woolworth's in my possession - including a bottle of water that was from Coles. I was extremely offended and dumbfounded and as I was leaving the store, she yelled out after me, "It's people like you who steal". This comment left me feeling extremely outraged as I obviously had not been stealing and continued to publicly humiliate me. Hopefully some action will be taken against this because this hasn't been the first time I've witnessed her treat a customer this way.

I spend most of my wages on food and goods from Woolworths and I don't appreciate my bag being searched by a 14 year old with an after school job or anyone for that matter. If a person is not acting suspiciously what right do people have to search my bag?

I wouldn't mind my bag being searched in a private area by security.

Whenever this happens again I will refuse to by the goods at the till and shop somewhere else.

By the way I am a 52 yr old fly in fly out nurse. Not a troublemaker or thief.

Today, having spent a fair amount of time shopping in the local store, something I do every week and somewhere where I spend thousands of dollars doing each year, I had separated the items into logical groups on the conveyor belt to help the checkout attendant. Found that she had started to put heavy items, sweet potato and apples in the same bag as cherry tomatoes and mushrooms. When I asked her to put the soft items in a separate bag so that they didn't get damaged she told me to watch her pack them in, when asked a second and third time not to do this and advised that I was the one paying for the goods, she point black refused to and said she was doing it that way...
She was then informed that if she continued to do this and not separate the items as requested that she would be putting them back on the shelf...
I guess something she or someone else had to do, as she did not do what was a very reasonable request, I left her and went to Coles at the other end of the shopping center. Regrettably this is not an isolated incident, maybe it's the training they receive, but I for one are not paying for staff damaged goods.

Date of incident: June 6, 2016
Harassment by a fruit and vegetable Woolworth sale attendant.

Monday is shopping day for me and I take delight with shopping. Woolworth in Springwood, in Logan Qld. is one of the shops I always visit. I enjoy bargain hunting, it is a help to our budget as pensioners. As my usual practice, I got the $3.00 bag for my veges and fruits. After I finished packing the bag one of the sale assistants came and accosted me saying that I should only get enough to allow the ends of the bag tied up. When I said "i can" he said" show me". I was quite annoyed with his approach, I felt humiliated because this was done in the presence of other customers. I also never had this experience with other sales assistants. I felt so bad that I felt like throwing all what I had in the bag to the floor. I restrained myself from what I was thinking to do.While I was in the bread section I overhead the same man who harassed and intimidated me, charming a little girl saying that his name was Terry and even offering the little girl an apple to eat. I was wondering how discriminatory Terry is compared to his treatment of me compared to this little girl. After paying my groceries, i asked to speak to the manager of the shop. The manager apologized for the conduct of the sales attendant. I discussed to the manager that a sign should be placed in the area for the $3.00 . I also said to the manager that Terry should have exercised courtesy in his dealing with me as a customer by saying that I could do it this time but not next time. Honestly, Woolworth is really gaining by selling what "throw away" veges and fruits with the $3.00 bag. It is a win win situation for Woolworth because it is waste turned to cash and should at least thank the customers who buy this groceries. I have also concerns that this man Terry will do the same to other customers who are not of the white race like me. I am also concerned of his dealing with little girls.

I am being asked on Facebook to do a survey regarding a second site for Woolworths and am being offered a $1000 voucher. I think this may be a scam but now cannot escape either with my back arrow or X . My Facebook page is jammed. What is it? What can I do?

I purchased this pie yesterday 26/5/16 looking for a nice easy meal to serve to our family of 4 last night. Packaging said chunky chicken with carrots onion & celery in gravy topped with creamy mashed potato. Well it should have been called a mashed potato pie with a sprinkling of slivered chicken, more carrots than anything else in a runny juice as it didn't at all resemble the description. The chicken portion was around 1cm thick, if that in places, & was topped by at least 2.5cm of a hard mash potato that wasn't creamy in the least & sucked every ounce of juice out of the chicken as it heated through. So bad only half was consumed with most of that thrown away anyway. $10 of rubbish!

As an Indigenous Queensland woman, I find the advertisement on TV for Indigenous Australians getting jobs at Woolworth's very offensive...
Why was the last advertisement on Woolworth's employment all about young ones (still at school) starting at Woolworth's as a starter job, with proud parents thrown in, which is fair enough...
Why then this new advertisement of all indigenous Australians, all older than school age and seemingly starting their first job?
Does Woolworth's thinks this is the only jobs indigenous adults are capable of?
Does Woolworth think it is ok for the young ones to work at Woolworth's as a starter/part-time job but indigenous adults should be thankful for a job at Woolworth's and think of it as a career?

To whom it may concern,

We have been eating Brunswick Sardines in Spring Water for many years and on occasions we had a tin that was to sub standard. However, recently we ordered eight tins online, with Barcode No. [protected], best before date Jan 2019 and a code I do not understand, 6008CBUXX, and everyone has been awful to say the least. The sardines have been dry, hard and unappetising, bordering on inedible. We ordered via [protected]@bigpond.com approximately 3 weeks ago.

We realise that the quality control is beyond Woolworth's control and is Brunswick's issue, however we feel strongly enough to write and inform you that this problem exists.

We have thrown out the remaining 7 tins of Brunswick Sardines in our pantry and are unlikely to order them again.

Yours sincerely,

Ian Anderson

I regularly shop at the Ashmore (Gold Coast) store and the last 2 days I have been unable to get Pauls 2 Litre milk.
The shelf now has their own cheaper brand.
They do still have other Pauls items like Zymil and and others but not the popular 2 litre milk.
Yesterday I did take the Norco instead but not any more.
I do hope that they come to realise that this is hurting our dairy industry badly.
I don't know where the other products are made and I'm definitely not in the dairy business myself.
I do wish that Woolworths and other retailers would have the same interest in looking after our dairy industry rather than just dollars.
Board room accountants should have no say in this matter.

Garry

sat 21st may my partner went in to pick up platters at Robina store for our engagement party for 120 people, he arrived to find out that our order form had been lost so no platters were made, my partner was already super stressed at the time and funny thing he remember the guy that took the order and it was actually the guy that was serving him on the day but was absolutely denying it to cover his own ... we had over 500$ in platters and sushi . my partner rang me in stress which then put more stress on me and my family . the manager of Woolworths was called and was so rude to my partner wouldn't even give us a discount for our inconvenience and pretty much said oh we can do some up but will be no sushi and u need to come back . this not only is so unprofessional it put my partners and my day out because he then had to go back and pick them up and take to venue making him late to our engagement party.We also then didn't have enough food so had people last minute making things . im absolutely disgusted in the service and how it was dealed with .i will not be using Woolworths again or referring people there .

Last night I went to Kawana Woolworth's to buy a few items. The checkout operator said the amount was $46.77 then I went to pay and the total amount was $51.87. So I glanced up at the checkout operator screen and I saw there was an item on the list that I hadn't purchased - Avocado Select 3 PK $4.90. I questioned this and the check out operator said "I don't know how they got on the list?". She sent me to the customer service desk, where the $4.90 was refunded to me. Apparently this 'glitch' is a well known amongst some check out operators. It occurs when the check out operator accidentally touches the number 3 and then presses enter. Easy to do as you move your fingers across to enter. Small issue, but annoying! How many other people have been charged for Avocado Select 3 PK? Another sneaky way to make more money? Or pure IT accidental glitch. Lesson ... check your dockets to make sure you are paying for the correct items!

A woman employed by Woolworth's collects the survelliece footage on two occasions I have Seen her intimidating and terrorizing a young single mother she works for Woolworth's and approached a woman who was alone and threatened and abused her I witnessed this on two occasions as I am local I see this as unacceptable behaviour from your employees especially when the victim was clearly alone and quite scared of this woman whatever issues Alicia rudd has with an individual should not be dealt with on the property where she works or the company she works for

Good day

I don't appreciate how my situation was dealt with, I want to close my account, today I went to Woolworths to buy clothing only to find out that the was a transaction pending or made on my account. Three days (07/05/2016) ago I had gone to another branch in Heidelberg Mall to purchase buy because I didn't have my identification with me I asked to cancel it but today (10/05/2016) as I am trying to buy it says I don't have enough credit. The manager was so rude and impatient, it was unprofessional and I am terminating my account.

My contact number +[protected]

Regards

To whom it may concern,

I am here to complain about the stale food purchased from the deli display section in Ellenbrook Woolworths supermarket on 6 May 2016.

I bought some double smoked primo kranskies that day. When I got home I opened the pack and about to give some to my son for lunch. Then I noticed a bad smell from the plastic bag. The kranskies were actually sticky and smelly and were definitely past the sell-by date. I checked the product label trying to find the production date or used-by date, but there were no such information. I am very disappointed by this shopping experience. I didn't go back to the shop for exchange or money back because I didn't want to waste my time. I would like to remind the staff in this shop to remember the words used in woolworths ads "FRESH FOOD PEOPLE", and do what you are supposed to do to keep food fresh.

Disappointed,

Zhuming Liu
06 May 2016

Purchase Date & Time: 05 May 2016, 11:18am
Product Bar Code [protected]
Rewards Card No [protected]
Store No 4385
TRANS 7348 0806

Found some chicken wings on sale at Woolworths today, ticket clearly shows the special price $1.60 but got charged at double the price. Asked to speak with the store manager (Chris) but his excuse was that they can't sell the chicken wing at the special price because it's fresh from the back and it's co. Policy that they can't sell it to me. (I have asked for 12 kg, and they've weighted it already) when I ask where does it say on the ticket and show me the co. policy but only got told that I was being rediculus.
Woolworths, you've let your customers down once again, though I'll try shop from you guys again but after today's experience think it's better for us all to shop at Coles instead.

I purchased two cartons of Benson & Hedges Classic cigarettes in April one carton was correct the second cartoon was the wrong type I did not realise the second was the wrong ones till after I opened them I took them back to the store and was told because the cartoon was opened they could not be exchanged as it was company policy. Sometimes when I ask for a cartoon of Benson & Hedges Classic they do not have a cartoon but give them to me in 25 packets to make up the cartoon how come they can do this and I cannot return the ones I was given by your store as the wrong ones They are very expensive just to throw away as I cannot smoke them I felt if the manager was anyone at all he would have replaced them instead of being rude about this I purchase two cartons every two weeks which costs over $420 surely some compromise could be made when your store where the ones to make the mistake in the first place also the assistant did not give the receipt for this purchase I will not be returning to your store again I also use to shop there but no more I would like a reply to this complaint I happen on the 23rd April at Mt Pleasants Store

Jill Mackay

On the 31.03.2016 I bought a pair of shoes at woolworths in musgrave center durban, I wore the shoes for one week and I realise that the sole was breaking.at the time I could not return the shoes because I was swamped with work.on the 24.04.2016 I returned the shoes at Woolworths west street branch when I arrived there I showed the lady who was assisting me at the customer service counter the shoes that were broken she asked if I still have the slip I said no I did not have the slip.she then went and consulted with her manager and she came back and told me that they can't help me because they don't know whether iam telling the thruth that I have bought the shoes on the 31.03.2016, I then told the lady that I have used my debit card to purchase the shoes they can call musgrave store and give them my card number and musgrave store can pull out my slip on electronic journal and fax to them, the lady told me she can't do it I must do that myself or return the shoes in musgrave branch.I was very shocked with th service I have received because Woolworths refund policy clearly state that if you have bought an item that have a quality issue they will gladly replace it or give you a refundand if you don't have a till slip you will get your refund on a gift card and you can return anything within 60days of purchase but non of that happened to me but my integrity was being questioned.Now i'm sitting aat home with a broken pair of shoes and my money was not refunded to me all I want is my money back .iam very disappointed with Woolworths as they always talk about quality and style and and they always offering exceptional customer service but at west street durban branch they did not represent anyo that.right now I'm mad as hell I want my money before end of thiss week.

I hereby want lay a complaint that their is no grilled chicken available at Woolworth's Brits. We buy every Sunday one or Two chickens because they are tasty. A few people were very angry totay because there was non.

Then I want to know why Woolworts Brits do not sell small sauge rolls. The children love it and when we want to buy some we have to go to Harties Brits.

Woolworths in Brits is nelected because it is not a big store as in the city.

Greetings

Mrs. Rina Scholtz
Cellnr. [protected]

I bought these Friday morning and put them away in the fridge as soon as I got home (I left the shopping centre as soon as the items were paid for and loaded in my car and I live 5 minutes away from the shopping centre).
I went to use them the next day for lunch and they were slimy and putridly smelly at that time.
The experience of asking for my money and compensation was annoying in itself but the real reason I am posting this is because those hot dogs were health hazards from the moment I bought them and the management is allowed to get away with selling items which have obviously expired. This practice should be publicly exposed.